Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
TAKATA RECALL - 16V-340 &17V-006 TOYOTA DOES NOT HAVE A SOLUTION FOR THE AIRBAG INFLATOR (ZONE B) THIS IS ONLY FAMILY VEHICLE. MY WORKING VEHICLE, I READ THE DETAILS ON THE RECALL NOTICE. METAL DEBRI CAN FLY IF THE AIRBAG IS DEPLOYED. I HAVE A 10 MONTH OLD THAT RIDES IN THE BACK SEAT AND AM AFRAID THE DEBRI WILL REACH HER AS WELL. I WOULD APPRECIATE IF TOYOTA WOULD WORK WITH ME TO FIND A SOLUTION IMMEDIATELY!
THE AIR BAG LIGHT CAME ON AND IT IS A RECALL ON THE PASSENGER AIR, BUT THEY ARE INFORMING THAT IT IS NOTHING THAT CAN BE DONE, UNTIL THE ANOTHER NOTICE COMES OUT AND THE PARTS ARE AVAILABLE FOR REPAIR. THIS IS A VERY BIG INCONVENIENCE AND A DISADVANTAGE ON THE BEHALF OF TOYOTA. THE ONLY SOLUTION TOYOTA SUGGEST UNTIL THE REMEDY OR PARTS BECOMES AVAILABLE IS THAT DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT TO ENSURE SAFETY. I AM VERY DISSATISFIED WITH TOYOTA AND OTHER MEASURES SHOULD BE TAKEN IN ORDER TO ENSURE SAFETY OF MY VEHICLE.
TAKATA RECALL - IT HAS BEEN MONTHS AND TOYOTA STILL HAS NOT FOUND A "REMEDY" TO THE RECALL.
TAKATA RECALL. CURRENTLY 8.5 MONTHS PREGNANT. DUE TO THE FACT THAT TOYOTA CANNOT GUARANTEE NOT ONLY A TIMELINE TILL WHEN A SOLUTION WILL BE PROVIDED TO RESOLVE THE RECALL, BUT THAT THE PASSENGER AIRBAG WILL NOT DEPLOY WITH NO ONE IN IT, MY VEHICLE IS NOT SAFE TO DRIVE. THE RISKS GREATLY OUTWEIGH ANY BENEFIT OF DRIVING THE VEHICLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL - SINCE RECEIVING JUNE 9, 2016 SAFETY RECALL (INTERIM NOTICE), I HAVE NOT RECEIVED ADDITIONAL INFO FROM MANUFACTURER FOR WHEN TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A) WILL BE REPLACED. WHEN WILL THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY FINALLY BECOME AVAILABLE??! THIS IS AN UNREASONABLE RISK THAT CAN RESULT IN SERIOUS INJURY OR DEATH!! *TR
TL* THE CONTACT OWNED A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH UP THE MOUNTAIN AND MAKING A TURN, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SPUN CAUSING THE VEHICLE TO CRASH INTO THE MOUNTAIN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT WAS AT THE SCENE BUT THE CONTACT WAS NOT SURE THAT A FIRE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A IMPOUND LOT. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/03/17*LJ *CN
TAKATA RECALL THE RECALL WAS ISSUED IN MAY, 2016, AND I HAVE YET TO RECEIVE A REMEDY. THAT IS 7 MONTHS WITHOUT ANY REMEDY. I NEED TO BE ABLE TO DRIVE PASSENGERS IN MY VEHICLE, AND IT LIMITS THIS ABILITY.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE STATIONARY, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, UPPER BACK, AND NECK THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DROVE THE VEHICLE HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 02/07/2017*CT *CN
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/26/2017*CT UPDATED 7/6/18*JB
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/17*LJ CONSUMER STATED SHE RECEIVED A LETTER FROM TOYOTA STATING THE PROBLEM WITH THE PASSENGER AIRBAG IN THE FRONT SEAT WHILE DRIVING, THAT THEY WOULD NOT BE RESPONSIBLE. UPDATED 6/28/18*JB
I STARTED MY CAR, AND THE POWER STEERING LIGHT WAS ON. I TRIED TO TUN THE WHEEL, AND NOTED THE POWER STEERING STOPPED WORKING. I GOT THE CAR HOME, AND CALLED FOR SERVICE AT MY LOCAL DEALERSHIPS. THEY WOULDN'T GIVE ME AN APPOINTMENT". RESEARCHED THE WEB, AND NOTED THIS ISSUE WAS A WIDE SPREAD COMPLAINT. I CHECKED THE FUSES (NOTED THEM OKAY), THE STEERING RESUMED.... HOWEVER, THIS IS A REAL CONCERN, BEING THAT THE STEERING APPEARS TO BE AN ISSUE FOR THESE CARS. WHAT CAN I DO TO GET THIS REPAIRED?
TAKATA RECALL, WHEN IS THIS GOING TO BE FIXED????? I HAVE A FAMILY AND ITS A PAIN IN THE [XXX] TO ONLY FIT THREE PEOPLE,NO ONE SITS IN FRONT CAUSE OF RISK OF DEATH!! REALLY? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG RECALL NOTICE (16V-340) ISSUES. *SMD THE CONSUMER ALSO STATED THE WAS AN ISSUE WITH THE DRIVE SIDE WINDOW. *JB
MY FIANCE' AND I RECEIVED A RECALL NOTICE FROM TOYOTA FOR A SAFETY RECALL TO REMEDY THE SPRIAL CABLE THAT CONTROLS THE AIRBAG WARNING LIGHT. THE RECALL NOTICE TOLD US TO TAKE THE CAR TO A TOYOTA DEALERSHIP TO HAVE THE CAR REPAIRED FREE OF CHARGE. WHEN WE TOOK THE CAR FOR REPAIR THEY SAID IT HAD ALREADY BEEN REPAIRED AND AFTER CHECKING WITH THE MANUFACTURER THEY STATED IT HAD BEEN FIXED ON MARCH 2, 2016 IN NJ. THE CAR WAS IN MARYLAND ON THAT DATE UNDER MY OWNERSHIP SO WE DO NOT UNDERSTAND HOW THEY COULD HAVE REPAIRED THE CAR. THEY WANT TO CHARGE US FOR THE DIAGNOSTICS AND POSSIBLY THE REPAIR SINCE THEY INSIST THAT THE CAR WAS ALREADY REPAIRED. WE HAVE AN AIRBAG WARNING LIGHT LOCATED ON THE INSTRUMENT PANEL THAT WILL NOT GO OFF. THIS WARNING LIGHT IS THE SAME LIGHT ON THE RECALL NOTICE. TOYOTA DOES NOT WANT TO FIX IT WITHOUT A FEE, AND THEY BELIEVE THEY HAVE ALREADY FIXED THE PROBLEM. THE LIGHT REMAINS ON OUR CAR TO DATE. WE WOULD LIKE AN INVESTIGATION OF THIS MATER BEFORE SEEKING LEGAL COUNSEL TO RECTIFY THE SAFETY PROBLEM. THE VEHICLE WAS PARKED WHEN THE LIGHT ILLUMINATED AND DOES NOT GO OFF WHILE DRIVING THE CAR.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE REMEDY WAS NOT YET AVAILABLE TO PROVIDE THE PARTS FOR THE REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I JUST NARROWLY MISSED AN ACCIDENT WITH A TRAIN. MY CAR ENGINE SHUT OFF RIGHT OVER THE TRAIN TRACK TODAY. MY 2009 TOYOTA MATRIX FIRST PROBLEM STARTED STALLING SUDDENLY IN TRAFFIC LAST YEAR, BUT NOW VERY FREQUENTLY STALLS EVEN ON HIGHWAYS AT HIGH SPEEDS. NO WARNINGS. WHEN STALLED ALL LIGHTS COMES ON IN DASH, INCLUDING "CHECK ENGINE" LIGHT. COMPLETELY TURN OFF IGNITION AND RESTARTING IS THE ONLY WAY TO START THE CAR AGAIN. AFTER RESTARTING THE CHECK ENGINE LIGHT GOES OUT. OCCURRED SEVERAL TIMES IN ALL SORTS OF WEATHER, BUT MORE FREQUENT ON HOT SUMMER DAYS. RESTART CLEARED ENGINE COMPUTER, DEALERSHIP HAD DIFFICULT TIME REPLICATING FAILURE. BUT, ADVISE TO REPLACEMENT THE ENGINE CONTROL MODULE AS IT WAS A WELL KNOWN SAFETY RECALL FOR THE YEAR MODELS UP TO 2008. DEALER REFUSE TO ASSUME THE COST OF REPLACE THE ENGINE CONTROL MODULE (ECM). NHTSA CAMPAIGN NUMBER: 10V384000
WHILE DRIVING, THE CAR STALLS. EVERYTHING TURNS OFF AND I'M DEAD ON THE STREET, TURNPIKE OR HIGHWAY. I HAVE TAKEN THE CAR IN TWICE, BUT TOYOTA HAS NO IDEA WHAT IS HAPPENING. SOMETIMES IT DOES NOT HAPPEN FOR A WHILE, AND THEN IT WILL START STALLING AGAIN. I HAVE TAKEN THE CAR IN AGAIN AFTER STALLING ON THE PA TURNPIKE. THIS IS A MAJOR SAFETY ISSUE. I AM STALLING ON CITY ROADS, HIGHWAYS, TURNPIKES, AND I RISK AN ACCIDENT OR BEING KILLED. THIS IS A DANGEROUS ISSUE. I HAVE INFORMED THE TOYOTA CAR DEALERSHIP THIS WILL BE THEIR LAST TIME TO FIND THE PROBLEM AND FIX IT.
THE CAR HAS AN UNACCEPTABLE BLIND SPOT THE SIDE MIRRORS DO NOT COMPENSATE FOR THIS. IT RESULTED IN ME WHILE BACKING UP NOT SEEING AN ELDERLY LADY WALKING PAST MY CAR, AND I HAVE HAD SEVERAL CLOSE CALLS WHILE BACKING OUT OF SPACES WITH CARS BEHIND ME JUST IN THE BLINDSPOT OR PEDESTRIANS. I AM ALMOST TEMPTED TO POST A WARNING IN BACK WINDOW. PERHAPS A MIRROR INSERT WOULD PREVENT THIS. BACKING OUT WHILE TURNED LOOKING OUT REAR YOU MISS PEOPLE IN THAT SPOT. IT IS A HAZZARDOUS CAR TO BACK UP WITH.
TL* THE CONTACT OWNED A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK. EACH TIME THE BRAKE PEDAL WAS APPLIED, THE VEHICLE ACCELERATED. THE CONTACT DROVE OVER THREE CURBS, A YIELD SIGN, AND A STOP SIGN. THE CONTACT SUSTAINED BACK PAIN AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS TREATED AND RELEASED THE SAME DAY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,465. UPDATED 01/21/16*LJ *CN
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING AT 40 MPH AND COMING TO A STOP, THE VEHICLE SHOOK AS IF IT WOULD STALL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
MY PASSENGER WINDOW STOPPED WORKING ( MY WINDOW IS HALF WAY OPEN) WHILE DRIVING IN 108 DEGREES WEATHER ( I LIVE IN YUMA AZ... THE HOTTEST CITY IN THE UNITED STATES). THE NEXT DAY I WENT TO TOYOTA DEALER IN YUMA AZ AND THEY TOLD ME TO COME BACK THE NEXT DAY BECAUSE THEY DIDNT HAVE A TECHNICIAN AVAILABLE, IT WAS AROUND 3:00 PM. THE NEXT DAY I STOPPED BY RIGHT AFTER WORK 3:00PM (WEATHER 108 DEGREES). EVERYTHING IS GOING FINE, I DROPPED OFF THE VEHICLE AND THE SERVICE REPRESENTATIVE TELLS ME THAT HE DOESNT KNOW HOW LONG ITS GOING TO TAKE. 3:45PM HE CALLED AND ADVISED MY CAR WILL BE READY BEFORE 5:30PM, I WAS HAPPY. AT 4:00PM HE CALLED AGAIN AND TELLS ME THEY DONT HAVE THE PART TO FIX MY CAR, I WAS MAD. AT 5:00PM I WENT BACK TO TOYOTA DEALER TO PICK UP MY CAR AND ASKED THE SERVICE REPRESENTATIVE TO PLEASE ADVISE THE TECHNICIAN CLOSE UP THE WINDOW UP BECAUSE OF THE EXTREME HOT WEATHER, THE REPRESENTATIVE SAID IT WASNT POSSIBLE. SO I GET IN MY CAR AND I STARTED IT AND I NOTICED MY CAR WAS SHAKING (REALLY BAD), SOMETHING IT WASNT DOING BEFORE. I PUT IT ON DRIVE BUT IT STARTED SHAKING EVEN MORE SO I CALLED THE SERVICE REPRESENTATIVE AND TOLD HIM ABOUT IT, HE SAID TO COME BACK. THE TECHNICIAN CHECKED IT AND THEY SAID IT WAS SOMETHING ABOUT THE BATTERY AND THE COMPUTER BEING DISCONNECTED AND NEEDED A RESET, I REALLY DONT KNOW BUT WHY THEY WERE GOING TO LET ME DRIVE OFF WITH MY CAR LIKE THAT? ITS UNSAFE. AFTER I WAITED ANOTHER HOUR I WAS FINALLY OUT OF THERE AND THEY TOLD ME TO COME BACK
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. IMMEDIATELY AFTER THE VEHICLE WAS STARTED, THE WARNING LIGHTS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE'S SPEED DECREASED TO 10 MPH INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
MY CAR WOULD NOT START AFTER I HAD STOPPED TO GET A HAIR CUT. I CLEANED THE BATTERY TERMINALS AND WAS ABLE TO GET IT TO START. WHEN I TRIED TO TURN THE STEERING WHEEL IT WAS VERY HARD TO TURN THE WHEEL. I MANAGED TO DRIVE IT A HALF BLOCK TO A NAPA DEALER SO I COULD REPLACE THE BATTERY AND I WAS GOING TO BUY SOME POWER STEERING FLUID. I WAS SURPRISED I COULD NOT EVEN FIND THE POWER STEERING RESERVOIR. AFTER I REPLACED THE BATTERY THE STEERING RETURNED TO NORMAL. REALLY SCARY NOW AFTER I RESEARCHED AND FOUND OUT THAN MANY OTHERS HAVE HAD THE STEERING GO OUT WHEN THEY WERE DRIVING AT HIGH SPEEDS. NOT SURE WHY THERE IS NO RECALL ON THIS.
2009 TOYOTA MATRIX FIRST PROBLEM STARTED STALLING SUDDENLY IN TRAFFIC LAST YEAR, BUT NOW VERY FREQUENTLY STALLS EVEN ON HIGHWAYS AT HIGH SPEEDS. NO WARNINGS. WHEN STALLED ALL LIGHTS COMES ON IN DASH, INCLUDING "CHECK ENGINE" LIGHT. COMPLETELY TURN OFF IGNITION AND RESTARTING IS THE ONLY WAY TO FIX THIS ISSUE AT THAT TIME. AFTER RESTARTING THE CHECK ENGINE LIGHT GOES OUT. OCCURRED SEVERAL TIMES IN ALL SORTS OF WEATHER, BUT MORE FREQUENTLY IN HOT SUMMER DAYS. YESTERDAY STALLED 4 TIMES WITHIN 90 MINUTES DRIVE. RESTART CLEARED ENGINE COMPUTER DEALERSHIP HAD DIFFICULT TIME REPLICATING FAILURE. BUT, ADVISED REPLACEMENT OF THE ENGINE CONTROL MODULE AT A COST OF OVER $1000. SINCE THIS YEAR MODEL NOT RECALLED BY TOYOTA YET. I DO NOT KNOW HOW OR WHERE TO COMPLAIN SO THAT TOYOTA ACKNOWLEDGE THAT IT IS A SAFETY ISSUE AND FIX THIS AT THEIR EXPENSE. *TR
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING ELECTRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 35 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE, DROVE OVER A ROAD RETAINER, AND LANDED IN A DITCH. A POLICE REPORT WAS NOT FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. THE VIN WAS NOT AVAILABLE.
MATRIX REAR ENDED A MERCURY MOUNTAINEER AT ABOUT 35-40 MILES PER HOUR. THE ENTIRE FRONT END OF THE MATRIX WENT UNDER THE MOUNTAINEER'S BUMPER. THE ENTIRE FRONT END OF MATRIX WAS PUSHED BACK INTO THE COOLANT SYSTEM. BOTH HEAD LIGHTS WERE PUSHED INTO THE ENGINE COMPARTMENT. THE BUMPER WAS ALMOST DETACHED AND ON THE GROUND. THE HOOD WAS PUSHED BACK ON ITSELF ABOUT 3 FEET.THE AIRBAG DID NOT DEPLOY. MY DAUGHTER WAS DRIVING THE MATRIX AND HER HEAD HIT THE STEERING WHEEL. SHE SUFFERED A CONCUSSION. *TR
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG LIGHT WOULD RECURRINGLY FLASH UNTIL IT PERMANENTLY REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V168000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND AN INJURY WAS REPORTED WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/24/2014*LJ UPDATED 7/8/2015*JS
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE COMPUTER WAS NOT SENDING THE CORRECT VOLTAGE TO THE TRANSMISSION. AS A RESULT, THE TORQUE CONVERTER CLUTCH SOLENOID MALFUNCTIONED, THE TRANSMISSION AND PCM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 76,660.
CONSTANTLY STATING IT IS NEED OF OIL FOR THE ENGINE. HAVE GONE TO TOYOTA DEALER SEVERAL TIMES AND REPLACED OIL, FILTERS AND SENSORS WITH NO SUCCESS. ALSO NO KNOWN LEAKS ANYWHERE. *TR
I WAS DRIVING ON A SECONDARY HIGHWAY GOING BETWEEN 80 AND 100 KPH WITH THE CRUISE CONTROL ENGAGED. I WAS TRAVELING ALONG IN TOP GEAR AT AN RPM OF 2000-2500 - WHEN I NOTICED THAT I WAS ENTERING A CONSTRUCTION ZONE WHERE TRAFFIC WAS HALTED. I HAD JUST BEGUN TO TRAVEL UP A HILL TOWARD THE HALTED TRAFFIC. AS THE CAR STARTED UP THE HILL, I NOTICED THAT THE RPMS HAD DROPPED AND CAUSED THE GEARS TO SHIFT DOWN INTO A LOWER GEAR WITH HIGHER RPM TO PULL THE CAR UP THE HILL. ALMOST SIMULTANEOUSLY OF THE CAR SHIFTING GEARS, I PRESSED THE BRAKES HARD TO BEGIN STOPPING. I WAS ALARMED AS I FELT THE CAR STRUGGLING TO ACCELERATE HARD AGAINST MY BRAKING. THE BRAKING HAD NOT DISENGAGED THE CRUISE CONTROL. I PRESSED THE BRAKES HARDER. THEN, THINKING THE CAR MIGHT BE CONFUSED, I TOOK MY FOOT OFF THE BRAKES BEFORE PRESSING THE BRAKES HARD AGAIN. I STILL FELT THE CAR STRUGGLING TO ACCELERATE HARD AGAINST THE HARD BRAKING. I HAD THE PRESENCE OF MIND THE TURN OFF THE CRUISE CONTROL BY PRESSING THE BUTTON ON THE END OF THE CRUISE CONTROL STICK. IMMEDIATELY, THE UNINTENDED ACCELERATION STOPPED AND THE BRAKING WAS EFFECTIVE TO STOP THE CAR. I HAVE NEVER AGAIN EXPERIENCED THIS PROBLEM OF CRUISE CONTROL NOT DISENGAGING UPON BRAKING. I SUSPECTED THAT THE SEQUENCE OF BRAKING BEGINNING ALMOST SIMULTANEOUSLY TO THE GEARS SHIFTING MAY HAVE CAUSED THE CONFUSION IN THE CRUISE CONTROL. THAT COULD MAKE THE ISSUE A SOFTWARE PROBLEM IN CRUISE CONTROL AS OPPOSED TO A MECHANICAL BRAKING PROBLEM. *TR
I TOOK MY 2009 TOYOTA INTO MY LOCAL TIRE DEALER TO HAVE IT ALIGNED. MENTIONED THAT IT WAS PULLING TO THE LEFT AT HIGHWAYSPEEDS AND KIND OF BOBBLING WHEN I STARTED UP. SERVICE MAN SAID IT MIGHT BE THE TIRES, NOT THE ALIGNMENT. IT WAS. THE THREE ORIGINAL TIRES ON THE CAR, THE ORIGINAL EQUIPMENT NOT WARRANTED, ALL SHOWED TREAD SEPARATION. (HE ALSO SAID HE'D "NEVER SEEN THIS KIND OF PROBLEM ON THREE TIRES AT ONE TIME.)THE STEEL BELTS WERE COMING THROUGH THE TREAD. THE MAN SAID THAT DRIVING ON THE TIRES MIGHT BE DANGEROUS, SO I HAD TO PUT NEW TIRES ON IT--NOT GOODYEAR. THE FOURTH TIRE, WHICH I PUT ON THE CAR A COUPLE OF YEARS AGO (WHEN THE SIDEWALL BUBBLED) WAS FINE--PLENTY OF TREAD, NO SIGNS OF WEAR THAT MIGHT HAVE COME FROM POOR MAINTENANCE. NOTE THAT YOUR FORM ONLY ALLOWS ME TO NOTE ONE TIRE LOCATION. THREE TIRES ALL SHOWED THE SAME PROBLEM. THE SERVICE GUY DIDN'T KNOW WHICH LOCATION THE GOOD TIRE WAS ON, SO I CAN'T TELL YOU THREE SPECIFIC LOCATIONS FOR THOSE THREE. *TR
CAR WAS PARKED. WHEN I RETURNED TO THE CAR, THE POWER STEERING HAD CEASED TO FUNCTION AND WARNING LIGHTS WERE LIT FOR THE POWER STEERING, ABS AND BRAKES. I UNDERSTAND THERE IS A TECHNICAL SERVICE BULLETIN ON THE POWER STEERING UNIT FOR THIS VEHICLE FOR ISSUES RELATED TO THE POWER STEERING LOCKING UP. LUCKILY I WAS NOT DRIVING THE CAR AT THE TIME. *TR
POWER STEERING MALFUNCTION OCCURRED AND WARNING LIGHT (ON THE DASHBOARD) WAS ON. STEERING WHEEL BECAME VERY HARD TO TURN. LUCKILY THIS HAPPENED ON THE PARKING LOT, AND NOT ON MY WAY BACK HOME (TRIP ON THE HIGHWAY) WHICH FOR SURE WOULD RESULTED IN CAR ACCIDENT WITH SERIOUS CONSEQUENCES. I HAVE CONTACT TOYOTA HOWEVER AT THIS POINT THEY ARE NOT CONCERNED IN THIS MATTER AS SAFETY ISSUE AND WILL NOT COVER ANY EXPENSES FOR SUCH REPAIR (POWER STEERING ELECTRICAL UNIT/ RELAY WAS REPLACED_PARTS~ 900$ AND LABOR ~500$). *TR
WHILE ROTATING THE TIRES ON MY 2009 MATRIX I NOTICED THE INSIDE SIDEWALL WAS SEPARATING (SPLITTING) AROUND THE WHOLE INSIDE OF THE TIRE. THERE ARE NO SIGNS OF SIDEWALL DAMAGE FROM A HIT OR ACCIDENT, THE SIDEWALL IS JUST FAILING. THIS IS A VERY DANGEROUS SITUATION AND I AM GLAD I CAUGHT IT BEFORE THE FAILURE CAUSED AN ACCIDENT FROM A BLOWOUT. *TR
WARNING LIGHT FOR ELECTRONIC POWER STEERING CAME ON, AND I LOST POWER STEERING. DEALER SAYS CAR TOO HAZARDOUS TO DRIVE AND I NEED A NEW ELECTRIC POWER STEERING MOTOR WITH COST OF INSTALLATION IN EXCESS OF $800 - NOT COVERED BY WARRANTY, OUTRAGEOUS ON A FOUR YEAR OLD,WELL-MAINTAINED VEHICLE. NOW WAITING FOR PARTS. *TR
I NOTICED THAT WHEN MAKING A LEFT TURN THE FRONT VIEW OF WHERE YOU ARE TURNING IS BLOCK...WORSE WHEN MAKING U TURN....BECAUSE THE LEFT SIDE MIRROR BLOCKS THE ENTIRE VIEW... I WAS LUCKY ENOUGH THAT MY NEPHEW ADVISE ME TO BE CAREFUL WITH THE PEDESTRIANS AS I IMMEDIATELY HIT THE BRAKES AND THE SAW THE UPSET PEDESTRIAN GIVE ME A DIRTY LOOK. I HAVE SINCE BEEN VERY CAREFUL WHEN TURNING AND I RAISE MY HEAD UP TO LOOK OVER THE BLOCKING MIRRORS. I BELIEVE THIS IS A STRUCTURAL ISSUE THAT NEEDS TO BE CORRECTED. *TR
WHEN GOING UP A HILL IN 4TH GEAR CAR SHIFTS DOWN TO 3RD GEAR TO MAINTAIN SPEED & THERE IS A LOUD NOISE THAT SHAKES THE CAR (AS IF THE ENGINE'S GOING TO FALL OUT). HAPPENED ABOUT 20 TIMES SO FAR. TOYOTA DEALER MECHANICS GOT CAR TO REPEAT THIS 3 TIMES (ONCE HOOKED UP TO A COMPUTER). THE MECHANICS & THE SERVICE MANAGER ALL FEEL THAT THE TRANSMISSION NEEDS TO BE REPLACED. I HAVE 100,000 MI. EXTENDED WARRANTY. THE PERSON FROM TOYOTA (NOT FROM THE DEALERSHIP) THAT HAS TO APPROVE PUTTING IN A NEW TRANSMISSION REFUSED SAYING IT IS AN INTERMITTENT PROBLEM. HE THEN SAID IT WAS THE WAY I USE THE GAS PEDAL. THEN WHY DID IT HAPPEN ON THE 3 ROADTESTS WHEN BROUGHT TO DEALER. THE SHIFT INTO 3RD (ON A HILL) IS SO VIOLENT THAT I'M AFRAID TO KEEP UP SPEED ON THE PARKWAY WHEN GOING UP A HILL. I PULL INTO THE SLOW LANE & PUT ON MY FLASHING LIGHTS & STAY AT 50 MPH OR LESS. I FEEL THAT THE CAR IS UNSAFE TO DRIVE. I HAVE 90,000 MI. ON IT. I HAVE REPORTED THIS INCIDENT TO TOYOTA CUSTOMER RELATIONS ON THE PHONE (THEY ARE BASED IN CALIFORNIA). THEY SAID THEY WOULD LOOK INTO IT & GET BACK TO ME IN 3 DAYS (TOMORROW). I HAVE BOUGHT 4 TOYOTAS IN A ROW & GOT MY SISTER-IN-LAW & HER SON TO EACH BUY ONE. IF THIS IS HOW TOYOTA TREATS A LOYAL CUSTOMER (ALL CARS ARE SERVICED AT TOYOTA) THEN I GUESS I & MY FAMILY WON'T BE BUYING ONE AGAIN. I PAID A GOOD DEAL OF MONEY FOR THE EXTENDED WARRANTY. A LOT OF GOOD IT'S DOING ME. THANKS FOR LISTENING. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Toyota Matrix → · Every Matrix year → · How the figures are calculated →