2019 Toyota Highlander complaints

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHEN THE CONTACT PUSHED THE IGNITION START BUTTON, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO OXMOOR TOYOTA (LOCATED AT 8003 SHELBYVILLE RD, LOUISVILLE, KY 40222, (502) 565-0086) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300.

SUNROOF SPONTANEOUSLY SHATTERED WHILE DRIVING ~30PMH ON A HOT AFTERNOON. NO OTHER CARS IN CLOSE PROXIMITY. NO TREES OVERHEAD OR OTHER DEBRIS FOUND THAT COULD HAVE TRIGGERED THE SHATTERING. THE NOISE SOUNDED LIKE AN EXPLOSION OVERHEAD. UPON INSPECTION, THE GLASS APPEARS TO HAVE EXPLODED OUTWARD AND LEFT A LARGE HOLE IN THE MIDDLE. LUCKILY, THE FABRIC PANEL BELOW THE GLASS WAS CLOSED, OTHERWISE THIS WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION SINCE THE GLASS IS NOT SAFETY GLASS. PER OUR TOYOTA DEALERSHIP, TOYOTA CORP WILL NOT COVER THIS ISSUE OR TAKE ANY RESPONSIBILITY FOR WHAT SEEMS TO BE A MANUFACTURING DEFECT (OR BAD DESIGN, AS THIS GLASS SHOULD BE SAFETY GLASS).

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHEN THE CONTACT OPENED THE TAILGATE, ALL OF THE OTHER DOORS UNLOCKED. THE CONTACT DID NOT FEEL SAFE. THE VEHICLE WAS DRIVEN TO MALLOY TOYOTA (400 WEEMS LN, WINCHESTER, VA 22601, (540) 678-1791) TO BE DIAGNOSED, BUT THE TEST ONLY ACKNOWLEDGED THAT THE DRIVER'S DOOR UNLOCKED AND NOT THE OTHER DOORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SCHEDULED AN APPOINTMENT AT MALLOY TOYOTA; HOWEVER, THE DEALER STILL COULD NOT REPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 4,800.

SEVERE HESITATION WHEN GAS IS APPLIED, ESPECIALLY WHEN CROSSING HEAVY TRAFFIC AND INSTANT POWER/QUICK ACCELERATION NEEDED. ALSO NOTED WHEN GOING AROUND CORNERS, AFTER CAR HAS SLOWED DOWN BELOW 5 MPH TO MAKE THE CORNER. GAS IS APPLIED WITH HESITATION. NOTED MORE WHEN CAR IS AT A COMPLETE STAND STILL/MOVING AT SLOW SPEED THEN GAS APPLIED TO MOVE FORWARD. CAR DOES NOT MOVE/REACT INSTANTLY.

IN NAVIGATION, IT WILL NOT GIVE VOICE DIRECTIONS WHICH IS A SAFETY HAZARD CAUSING YOU TO LOOK AT THE SCREEN AND TAKING YOUR EYES OFF THE ROAD. I TOLD TOYOTA ABOUT THIS BUT NO FIX. THIS IS DANGEROUS AND NEEDS TO BE FIXED IMMEDIATELY. THIS OCCURS WHEN STATIONARY OR MOVING. THIS HAPPENS EVERY TIME YOU TRY TO USE NAVIGATION.

THE VOICE COMMANDS FOR THE VEHICLE DO NOT WORK WHICH REQUIRES THE DRIVER TO LOOK AT THE NAVIGATION SCREEN OR SCROLL THROUGH THEIR PHONE BOOK RATHER THAN USING THE BLUETOOTH FEATURES. THIS IS VERY DISTRACTING AND ILLEGAL IN SOME STATES WHICH REQUIRE HANDS FREE PHONE.

THE GPS SYSTEM DOES NOT PROVIDE VERBAL INSTRUCTIONS; ONLY VISUAL. THIS CAUSES THE DRIVER TO REMOVE HIS/HER EYES FROM THE ROAD AND LOOK FREQUENTLY AND MONITOR THE SCREEN. I HAVE VISITED THE DEALERSHIP NUMEROUS TIMES BUT THERE ARE UNABLE TO FIX THE ISSUE. THEY ACKNOWLEDGE THE ISSUE AND STATED THAT TOYOTA IS WORKING ON A WORK AROUND BUT NO ESTIMATE IS PROVIDED. I KNOW AT LEAST 5 OTHER HIGHLANDERS IN THE TAMPA BAY AREA ARE EXPERIENCING THIS BECAUSE WHEN I OPENED A CASE WITH WWW.TOYOTA.COM THE CASE OFFICER CALLED AND HE INFORMED ME OF THIS. I WAS TOLD YESTERDAY BY THE VICE PRESIDENT OF STADIUM TOYOTA THAT THIS ISSUE AFFECTS ALL 2019 HIGHLANDER LIMITED AND LIMITED PREMIUM MODELS. TOYOTA HAS KNOW OF THIS PROBLEM SINCE THE LAST WEEK IN DECEMBER 2018 AND YET HAS NOT IMPLEMENTED A RECALL OR ADVICE DOCUMENTS TO OWNERS.

WHILE DRIVING ABOUT 20MPH, I WAS REAR ENDED BY SOMEONE GOING 55+MPH. DURING THE ACCIDENT, MY DRIVERS SEAT RECLINED AND THE HEADREST BROKE. ONE POST BROKE IN HALF AND THE OTHER SIDE PULLED OUT OF THE SEAT