2013 Toyota Highlander complaints

TAKATA RECALLS

WHEN TURNING RIGHT THE STEERING WAS MAKING A CLICKING/KNOCKING SOUND. I ONLY HAVE 30000 MILES ON THE CAR, WHICH I HAVE HAD 100000 PLUS MILES ON CARS AND NEVER HAD THIS ISSUE. APPARENTLY TOYOTA HAS DIAGNOSED THIS WITH A BAD U-JOINT IN THE STEERING INTERMEDIATE SHAFT WITH A HEFTY PRICE TAG TO FIX. THIS SEEMS LIKE A COMPLAINT FROM MULTIPLE PEOPLE AND ON MULTIPLE SITES. I THINK THIS SHOULD BE LOOKED INTO BY TOYOTA AND CONSIDERED A RECALL ITEM. VERY DISAPPOINTED IN MY TOYOTA RIGHT NOW.

ON MULTIPLE OCCASIONS SINCE PURCHASING MY 2014 TOYOTA HIGHLANDER LIMITED THE CAR LURCHES FORWARD WHILE MY FOOT IS FIRMLY PRESSED ON THE BRAKE. ON TWO OCCASIONS I COULD NOT STOP THE LURCHING OF THE VEHICLE WITHOUT STANDING UP WITH BOTH FEET ON THE BRAKE PEDAL HAVING HIT THE CAR IN FRONT OF ME WHILE MY CAR CONTINUED TO PUSH THEM AGAIN WHILE APPLYING BOTH FEET ON THE BRAKE PEDAL. I WAS NOT IN CONTROL OF THE VEHICLE AS IF SOMETHING WAS PRESSING THE GAS PEDAL WHILE I WAS STOPPED. IN BOTH OF THESE ACCIDENTS SITUATIONS I HAD PROGRESSED FORWARD STOPPING AND STARTING. ONCE IN A DRIVE THRU AND THE SECOND TIME IN LINE LEAVING A SHOPPING CENTER. IT IS AS IF THE CAR WANTS TO KEEP GOING FORWARD AFTER MULTIPLE STOPS AND STARTS.

THE SIDE MIRROR ON THE DRIVERS SIDE CREATES A TERRIBLE BLIND SPOT WHEN MAKING LEFT HAND TURNS. MYSELF AND HUSBAND HAVE BOTH NEARLY BEEN IN ACCIDENTS HAD THE PERSON IN PASSENGER SEAT NOT YELLED AT THE DRIVER. A CAR IS EASILY HIDDEN BEHIND THE MIRROR.

KNOCKING SOUND AND VIBRATION FELT ON STEERING WHEEL WHEN TURNING RIGHT. IT ONLY OCCURS IN MOTION.

STEERING MAKES NOCKING SOUND (AND STEERING WHEEL VIBRATES) WHEN TURNING RIGHT WHILE IN MOTION

WHEN I TURN THE SIGNAL LEFT BOTH FLASHERS BLINKS. WHEN I TURN THE SIGNAL RIGHT BOTH FLASHERS BLINKS. I CHECKED HAZARDS LIGHT BUTTON AND IT IS NOT PRESSED. BOTH SIGNALS FLASHERS ARE BLINKING AT SAME TIME.

LIFTGATE POWER BACK DOOR DOES NOT CLOSE COMPLETELY. BEFORE IT CLOSES, IT BEEPS AND OPENS AGAIN. PROBLEM WAS REPAIRED UNDER WARRANTY, AND NOW IT IS HAPPENING AGAIN. YOU MAY THINK THAT THE LIFTGATE HAS BEEN CLOSED, BUT IT IS NOT.

I HAVE A 2013 TOYOTA HIGHLANDER LIMITED. THE ACTUATOR ON THE FRONT PASSENGER AND DRIVER SIDE HAVE STOPPED WORKING. THE SYMPTOM IS THAT WHEN YOU APPROACH THE DRIVER'S SIDE DOOR WITH THE KEY FOB, THE DRIVER'S DOOR WILL NOT OPEN. THE DOOR ONLY OPENS USING THE BYPASS KEY. WHEN INSIDE THE CAR, PRESSING THE LOCK / UNLOCK BUTTON DOES NOT LOCK OR UNLOCK FRONT PASSENGER OR DRIVER'S SIDE DOORS ONLY THE REAR PASSENGER DOORS. FRONT PASSENGER AND DRIVER SIDE DOOR CAN ONLY BE OPENED BY MANUALLY PULLING THE DOOR HANDLE. TOYOTA GOT A BUNCH OF BAD ACTUATORS AND THEY ARE REFUSING TO CLASSIFY THIS PROBLEM AS A RECALL.

I HAVE HAD TO REPLACE EVERY AUTOMATIC OPENER DOOR LOCKS ON EVERY DOOR AND SOME TWICE (EARLY 2014 TO PRESENT). THEY CAN'T TELL ME WHY THE KEEP FAILING. NOW THAT THE CAR IS OUT OF WARRANTY I NOW HAVE 2 MORE AUTOMATIC DOOR LOCKS THAT HAVE FAILED. I HAVE ANOTHER FRIEND WHO OWNS A HIGHLANDER AND HE IS HAVING THE AUTOMATIC DOOR OPENERS FAIL. THIS MUST BE A DEFECT IN THE DESIGN OF THESE LOCKS.

OUR 2013 HIGHLANDER DEVELOPED A LIGHT CLUNKING NOISE IN THE STEERING COLUMN AFTER A ACCIDENT IN OCTOBER OF 2013. WE THOUGHT NOTHING OF IT UNTIL DECEMBER 2017 WHEN THE CLUNKING INCREASED IN LOUDNESS AND FREQUENCY. WE HAVE THE PROBLEM CHECKED OUT BY GULLO TOYOTA OF CONROE, TEXAS. THEY FOUND THE MID STEERING COLUMN SHAFT THAT WAS FAILING AND CAUSING THE CLUNKING NOISE AND RECOMMENDED REPLACING THIS PART FOR SAFETY REASONS. WE CONCURRED AND HAD THE WORK COMPLETED. I DISCUSSED THIS SITUATION WITH THE SERVICE REP AT GULLO TO SEE IF THEY COULD DETERMINE THE CAUSE OF THIS PART FAILURE. THEY COULD NOT SUGGEST ANY CAUSE SO I SUGGESTED THAT THE ACCIDENT THE VEHICLE WAS INVOLVED IN IN OCTOBER OF 2013 MIGHT BE THE CULPRIT. GULLO WOULD NOT CONFIRM THE POSSIBILITY BY WOULD WORK WITH MY INSURANCE COMPANY, USAA. USAA HAS REJECTED THIS THEORY AND WILL NOT PAY FOR THE REPAIR OF THE STEERING COLUMN'S MID SHAFT. THIS PART SHOULD NOT BE FAILING.

THE DOOR LOCKS ARE FAILING ONE BY ONE. IT SEEMS TO BE BAD ACTUATORS. FIRST, ONE DOOR WASN'T LOCKING AUTOMATICALLY WHEN PRESSING LOCK ON THE KEY FOB. NOW, I HAVE 2 DOORS NOT LOCKING AUTOMATICALLY WHEN I HIT LOCK ON THE KEY FOB. I FEEL THIS POSES A SAFETY HAZARD FOR MYSELF AND MY BELONGINGS BECAUSE IF I EVER NEEDED TO ENTER MY CAR QUICKLY WITH MY 2 KIDS, I CANNOT. THIS OCCURS WHILE VEHICLE IS PARKED.

AT 37,500 MILES WHILE MOVING THE CHECK ENGINE AN TRACTOR OFF WARNING LIGHT CAME ON. THE DEALER CHARGED $125.00 TO REPLACE THE GAS CAP. IF THIS IS A SYSTEMIC PROBLEM WITH TOYOTA I BELIEVE IT SHOULD BE RECALLED. THANK YOU *TR

UPON ENTERING INTO CAR AFTER IT HAD BEEN PARKED I SMELLED GASOLINE. WIFE SAID SHE HAD JUST FILLED UP BEFORE COMING HOME AND PERHAPS SPILLED SOME. I GOT OUT OF VEHICLE AND CHECKED AND SAW SMALL PUDDLE OF GASOLINE WHERE CAR HAD BEEN PARKED. MOVED CAR AWAY FROM HOUSE AND RAISED HOOD TO VENT ENGINE COMPARTMENT. I REMOVED FRONT SKID PLATE/PANEL TO FIND LEAK AND ALLOW FURTHER AIR CIRCULATION. I POWER CYCLED KEY AND SAW FUEL LEAK AGAIN. AFTER FURTHER INVESTIGATION FOUND WERE MAIN FUEL LINE WAS MISTING ONTO ENGINE AND SURROUNDING PARTS. LEAKS WERE COMING FROM MIDDLE PORTION OF HOSE AND NOT AT CONNECTIONS. NEXT DAY I HAD MY CAR TOWED TO THE DEALER. THEY SUSPECTED RODENT DAMAGE. UPON INSPECTION THERE WAS NO EVIDENCE OF "CHEWING" OR OTHER TYPE OF EXTERNAL DAMAGE. A REPLACEMENT LINE WAS ORDERED AND INSTALLED. I WAS CHARGED FOR THE REPAIRS. I HAVE KEPT THE ORIGINAL FUEL LINE FOR FURTHER INVESTIGATION. DEALER HAD NO EXPLANATION OF THE CAUSE OF THE FAILURE. I FEEL BLESSED THAT WE DID STOP WHEN WE DID OTHERWISE IT WOULD OF RESULTED IN AN GASOLINE FED ENGINE FIRE BECAUSE OF THE GAS SPRAYING ONTO THE EXHAUST AND OTHER HOT ENGINE PARTS IN A CONFINED AREA.

MY PROBLEM IS WITH THE LOW TIRE WARNING SYSTEM. MY ISSUE IS THAT YOU CANNOT MANUALLY RESET THIS WARNING LIGHT AS WITH OTHER CARS. I HAVE HAD TO TAKE MY CAR TO THE DEALER TWICE IN THE LAST 12 MONTHS FOR THEM TO PROPERLY INFLATE/RESET THE SYSTEM. ALL MY TIRES WERE PROPERLY INFLATED EXCEPT FOR THE SPARE. MYSELF AND FIRESTONE AUTO CARE COULD NOT GET THE WARNING LIGHT TO GO AWAY. FINALLY, AFTER MONTHS OF HAVING THE WARNING LIGHT ON, I WAS ABLE TO TAKE THE CAR TO THE DEALER AND THEY PROPERLY RESET ALL THE TIRES INCLUDING THE SPARE AND THE WARNING LIGHT FINALLY WENT OFF. SEEMS LIKE A PLOY TO GET YOU TO GO TO THE DEALER. THE DEALER INDICATED THAT THEY HAVE HAD A LOT OF THOSE ISSUES DUE TO THE CHANGES IN THE TEMPERATURE. IF ALL THE TIRES ARE PROPERLY INFLATED, THE WARNING LIGHT CAN STILL GO OFF IF BECAUSE YOUR SPARE TIRE MAY BE LOW. THIS IS A SAFETY ISSUE TO ME AS YOU MAY NOT KNOW THAT YOU REALLY HAVE A LOW TIRE THAT COULD AFFECT DRIVING. IF THE LIGHT IS ALREADY ON DUE TO A LOW SPARE TIRE, AND A REGULAR TIRE GOES LOW, ONE WOULD HAVE NO WAY OF KNOWING AS THE LIGHT IS ALREADY ON. *TR

THE STEERING COLUMN IS MAKING A THUNKING-TYPE OF NOISE WHEN TURNING, USUALLY AT LOW SPEEDS, AROUND CORNERS (NOT SLIGHT TURNS, SUCH AS WHEN THE ROAD CHANGES ON THE FREEWAY). IT'S BEEN DOCUMENTED IN MY RECORDS AT LEAST SINCE 30,000 MILES, JUST OUT OF TOYOTA'S WARRANTY PERIOD. THE CAR DEALER REPORTED THAT THEY WERE UNABLE TO DUPLICATE THE ISSUE AT THE 30,000 SERVICE, AS DOCUMENTED. IT WASN'T HAPPENING AS FREQUENTLY THEN, BUT NOW AT 60,000 MILES, IT'S CONSTANT. IT SEEMS TO BE RELATED TO THE STEERING SHAFT/INTERMEDIATE STEERING SHAFT. THERE APPEARS TO BE A SERVICE BULLETIN FROM THE MANUFACTURER, BUT NO FURTHER INVESTIGATION/RESEARCH PRESENTED. SINCE I AM AWARE OF WHAT PART IS FAILING, I WANT TO GET IT FIXED, AS I'VE READ THAT THIS PART, IF IT FAILS, COULD CAUSE THE CAR TO FAIL, BUT DON'T WANT TO PAY MONEY FOR A PART THAT IS CONSIDERED DEFECTIVE.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE PRETENSIONER ON THE SEAT BELT WAS EXCESSIVELY TIGHT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

STEERING TSB BY TOYOTA: WHILE DRIVING VEHICLE AND TURNING CORNERS, I FELT POPING CLUNKING NOISE IN STEERING WHEEL. SOMETIMES MADE STEERING WHEEL VIBRATE. INSTEAD OF JUST A SERVICE BULLETIN, THIS SHOULD BE A RECALL SINCE TOYOTA HAS RE-DESIGNED THE FAILING COMPONENT. TOOK VEHICLE INTO DEALER TO HAVE FIXED. WOULD HAVE PAID FULL REPAIR PRICE BUT WAS ABLE TO NEGOTIATE A DISCOUNTED PRICE FOR VEHICLE WITH ONLY 52,000 MILES. COMPONENT SHOULD HAVE EASILY LASTED OVER 125,000 MILES. MAY BE THE SAME AS YOUR 10075792 RECORD.

VEHICLE HESITATES WHEN ACCELERATING, USUALLY WHEN MAKING A TURN FROM A STOP OR MOVING SLOWLY. IT IS ESPECIALLY HAZARDOUS WHEN TRYING TO MAKE A LEFT TURN IN FRONT OF ONCOMING TRAFFIC. HAS HAPPENED MULTIPLE TIMES, NOT JUST THE DATE BELOW. THE DEALER CAN NOT DUPLICATE THE PROBLEM. WE BOUGHT THE CAR IN EARLY 2014 NEW, AND NOTICED THIS PROBLEM BEFORE 5,000 MILES. THE CAR NOW HAS 22,000 MILES AND IT STILL DOES THIS INTERMITTENTLY.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS BEING REVERSED, THE HATCHBACK OPEN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN PARK BEFORE EXITING THE VEHICLE. WHILE ATTEMPTING TO CLOSE THE HATCH, THE VEHICLE STARTED TO ROLL BACKWARDS AND KNOCKED THE CONTACT TO THE GROUND. THE VEHICLE ROLLED DOWN AN EMBANKMENT AND CRASHED INTO A TREE. THE CONTACT SUSTAINED INJURIES TO THE HIP AND ARMS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED FROM THE CRASH SITE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. UPDATED 09/01/16*LJ

AFTER PRESSING THE IGNITION BUTTON TO TURN OFF THE ENGIN WHEN IN PARK, I CAME BACK TO THE CAR TO FIND IT RUNNING. THIS HAPPENED SEVERAL TIMES. I REPORTED IT TO THE DEALER WHO SAID THAY HAD NO INFORMATION NOR WERE THERE ANY BUILTINS FRO TOTOTA. PARKED THE CAR AT THE PHL AIRPORT FOR 5 DAYS, CAME BACK TO FIND NO GAS. CAR HAD BEEN RUNNING WILE I WAS GONE UNTIL IT RAN OUT OF GAS. SAW IN THE NEWS THAT A US SENATOR FROM PA WAS INVESTIGATING THESE EVENTS. OCTOBER 2016

WHEN THE LIFT GATE OF MY TOYOTA HIGHLANDER WAS CLOSING I HEARD A CLUNK AND SAW THE LIFT ARM DETACH FROM THE BODY OF THE VEHICLE. I TOOK IT TO THE DEALER AND WAS TOLD NO WARRANTY OR EXTENDED WARRANTY WOULD COVER THE DAMAGE. I HAVE 41,000 MILES ON THE VEHICLE AND THE PLATINUM EXTENDED WARRANTY. I SEARCHED THE INTERNET AND WAS SHOCKED TO SEE SO MANY LAWSUITS AND COMPLAINTS AGAINST TOYOTA FOR THIS DESIGN FLAW. I HAVE SPOKEN TO THE REGIONAL TOYOTA OFFICE AND THE MOST THEY ARE WILLING TO DO IS 50% OF THE BILL WHICH WOULD LEAVE ME TO PAY $1700.00. CONSIDERING IT LOOKS TO ME THAT A $2 BOLT IS THE CULPRIT, I BELIEVE THIS IS SOMETHING THAT THE MANUFACTURER SHOULD HAVE RECALLED NOT JUST DONE A SILENT SERVICE BULLETIN. IF YOU COULD CONTACT TOYOTA AND TELL THEM THEY SHOULD DO THE RIGHT THING AND REPLACE THE DEFECTIVE LIFT GATE BECAUSE OF A TERRIBLE DESIGN, I WOULD APPRECIATE IT. THANK YOU. *TR

CAR HESITATES UPON ACCELERATING FROM A STOP AS IF IT WAS COASTING. IT DOESN'T HAPPEN EVERY TIME BUT IT HAS OCCURRED FROM THE DAY I BOUGHT IT. THE HESITATION CAN BE FROM 2-4 SECONDS. IT ALSO HAPPENS WHEN TURNING FROM A STOP. PLAYING WITH THE GAS PEDAL DOESN'T SEEM TO HELP BUT ,CURIOUSLY, SHIFTING INTO NEUTRAL AND THEN BACK TO DRIVE SEEM TO STOP THE HESITATION. I HAVEN'T EXPLORED THIS RIGOROUSLY; JUST TRIED IT A COUPLE OF TIMES. I COMPLAINED TO THE DEALER AND THEY HAVE DENIED IT IS A PROBLEM: OBVIOUSLY THEY DON'T KNOW WHAT TO DO WITH IT.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE BEGAN TO LOSE POWER WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10.....UPDATED 07/05/16 *BF *CN

THE CAR HAS BURNED 1 QT OF OIL EVERY 1500 MILLES OR SO SINCE DAY1... TOYOTA WILL DO NOTHING TO REPAIR THE INTERNAL ENGINE PROBLEM AS THEY SAY IT IS ACCEPTABLE PER THEM TO BURN 1 QT EVERY 1200??

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. IN ADDITION, THE FAILURE OCCURRED WHEN DRIVING 40 MPH OR HIGHER. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED UNDER A MANUFACTURER WARRANTY FOR THE TRANSMISSION IN NOVEMBER OF 2015. THE CONTACT STATED THAT THE TRANSMISSION UTILIZED WAS REBUILT. THE DEALER DIAGNOSED THAT THE TRANSMISSION UTILIZED FOR THE REPAIR MET THE MANUFACTURER STANDARDS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.

LETTER FROM CONSTITUENT REGARDING THE ISSUE OF UNINTENDED ACCELERATION IN TOYOTA AND LEXUS VEHICLES. *SMD 2013 TOYOTA HIGHLANDER. THE CONSUMER STATED AS SHE WAS ABOUT TO PUT THE VEHICLE IN REVERSE TO REPOSITION THE VEHICLE, IT SUDDENLY LURCHED FORWARD WITH THE ENGINE RACING . IT WAS IF THE ACCELERATOR WAS FLOORED. WITHIN A COUPLE OF SECONDS THE VEHICLE JUMPED OVER THE CEMENT PARKING BLOCK AND INTO A POLE. THE VEHICLE HAD SIGNIFICANT DAMAGE BETWEEN $13,000 AND $15,000. THE CONSUMER WAS INFORMED THE CARPET FLOOR MAT WAS FOUND TO BE UNATTACHED. *JB

TOYOTA 2013 HIGHLANDER WITH 31237 MILES HAD TO REPLACE THE STEERING SHAFT DUE TO THUD-THUD NOISE WHEN TURNING RIGHT OR LEFT. I BOUGHT CAR NEW FROM DEALERSHIP. CAR STILL UNDER WARRANTY BUT WAS TOLD IT WILL PROBABLY HAPPEN AGAIN. PARTS AND LABOR ESTIMATED TO BE $500+ EACH TIME IN THE FUTURE. ACCORDING TO INFORMATION ON INTERNET THIS IS NOT A RANDOM ISSUE WITH HIGHLANDERS AND HAS BEEN GOING ON FOR SOME TIME. THIS APPEARS TO BE A DESIGN FLAW THAT IS BEING IGNORED WITH THE OWNER BEING REQUIRED TO FOOT THE BILL. NEVER HAD A STEERING SHAFT ISSUE IN THE CARS I HAVE PREVIOUSLY OWNED SOME FOR OVER 100,000 MILES, U.S. MADE OR NON-U.S. MADE MODELS. THE NEW PART IS GUARANTEED FOR ONE YEAR...THAT IS NOT ACCEPTABLE FOR A KNOWN REOCCURRING ISSUE OF WHICH TOYOTA IS AWARE . I CALLED TOYOTA NATIONAL CUSTOMER RELATIONS IN TORRANCE, CA AND SPOKE WITH REPRESENTATIVE WHO WAS VERY POLITE BUT OFFERED NO RECOURSE FOR THIS ISSUE. VERY DISAPPOINTED.

PERIODICALLY HESITATES WHEN ACCELERATING - DOESN'T MOVE, DOESN'T ACCELERATE - NOTHING - ALMOST LIKE CAR NOT RUNNING. DOES IT FROM STOPPED POSITION OR WHILE MOVING. HAPPENED TWICE YESTERDAY, AFTER BEING STOPPED AT RED LIGHT AND WHEN TURNING ACROSS LANE OF TRAFFIC (CITY STREET). HAS DONE IT WHEN PASSING ON INTERSTATE - NEVER KNOW WHEN IT WILL HAPPEN. IT'S SCARY AND BY THE TIME IT KICKS IN, TRAFFIC IS FAST APPROACHING. WORRY THAT ONE DAY IT WILL NOT ENGAGE AND I WILL GET HIT. DOESN'T MATTER IF HOT OR COLD, WET OR DRY, DRIVING SHORT TIME OR LONG TIME. DEFINITELY AN ACCIDENT (AND DEATH) WAITING TO HAPPEN. DEALERSHIP SAID THEY HAVE NOT HEARD COMPLAINT BEFORE AND CAN'T FIX IT UNLESS CODE APPEARS. FIND THAT HARD TO BELIEVE SINCE OWNER'S WIFE DROVE IT. SENT COMPLAINT TO TOYOTA WITH COPIES OF SIMILAR COMPLAINTS FOUND POSTED ONLINE. WONDER IF IT IS RELATED TO TRANSMISSION BECAUSE I CAN SOMETIMES FEEL BRIEF CHANGES IN RPM (OUTSIDE OF HESITATION ISSUE). PLEASE HELP!

THE COMPLAINT HAS TO DO WITH COMPUTER SYSTEMS ON THIS VEHICLE. SOME OF THE COMPLAINT IS CONVENIENCE, BUT WORRISOME BECAUSE OTHER SYSTEMS SEEM TO BE INVOLVED AS WELL. THE COMPUTER SCREEN HAS ALWAYS BEEN SLOW/HESITENT, WITH VARIOUS "GLITCHES". VEHICLE HAS GPS MAPPING SCREEN WHICH OCCASSIONALLY "DISCONNECTS" AND RESETS TO BLANK SCREEN. THE BLUETOOTH AND OTHER SYSTEMS HAVE ALSO "DISCONNECTED" AND COULDN'T BE RESET UNTIL THE VEHICLE WAS STOPPED AND TURNED OFF. THE HEADLIGHTS SOMETIMES DO NOT SHUT OFF, DAY/NIGHT DOESN'T WORK PROPERLY. HAVE HAD OCCASSIONAL PROBLEMS WITH DOOR LOCKS NOT WORKING AS THEY SHOULD. NEVER KNOW WHEN AND WHICH SYSTEMS WILL BE AFFECTED. I HAVE ALSO FILED A COMPLAINT ABOUT INTERMITENT NON-ACCELERATION ISSUES, WHICH MAYBE RELATED.

FROM STOP (AT TRAFFIC LIGHT, MERGING, ETC), PRESS ON GAS PEDAL FOR ACCELERATION AND VEHICLE DOES NOT GO, HESITATES, THEN DOES ACCELERATE. THIS HAS HAPPENED MULTIPLE TIMES, INTERMITTENTLY, AND HAS BEEN REPORTED TO TITUS WILL TOYOTA DEALERSHIP. SINCE THEY HAVE NOT DUPLICATED IT, PROBLEM CONTINUES INTERMITTENTLY. NEVER KNOW WHEN THIS WILL OCCUR. IT IS VERY DISCONCERTING AND DANGEROUS. THIS VEHICLE HAS A LOT OF "COMPUTER" GLITCHES WITH GPS MAPPING, BLUETOOTH, AUTO LIGHTS, ETC. MAYBE RELATED?

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WHILE STARTING THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE OCCURRED APPROXIMATELY THREE TIMES. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. THE VIN WAS NOT PROVIDED.

WHILE DRIVING UPHILL, THE BRAKES MALFUNCTIONED AND BRAKES (AND THE GAS) WOULDN'T WORK. MY CAR SLID BACKWARDS DOWN THE HILL INTO A STREET WITH AN ONCOMING CAR. BRAKE FUNCTION DID NOT RETURN THE ENTIRE SLIDE DOWN THE HILL (APPROX. 65 FEET), AND THE SCREEN ON THE DASHBOARD SAID "BRAKE MALFUNCTION, CONTACT DEALER IMMEDIATELY" IT WAS TOWED TO THE DEALERSHIP OVER A WEEK AGO WITH NO RESOLUTION TO DATE FROM TOYOTA.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CRUISE CONTROL WAS ENGAGED AND THE RPMS INCREASED RAPIDLY TO 5,000 FOR A BRIEF MOMENT AND THEN RESUMED NORMALLY. THE FAILURE OCCURRED WHEN DRIVING UP AN INCLINE AND ALSO WITHOUT THE CRUISE CONTROL ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN ACCELERATING FROM A STOP OR A BREAK WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES AND, EACH TIME, THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL UP TO THREE TIMES IN ORDER TO ACCELERATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED THAT ONE OF THE COMPUTER MODULES THAT REGULATED ACCELERATION WAS FAULTY. THE DEALER COULD NOT DETERMINE WHICH OF THE MODULES WAS FAULTY; THEREFORE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ISSUED A CASE NUMBER TO TAKE TO THE DEALER. THE FAILURE MILEAGE WAS 17,000.

VEHICLE WAS PROCEEDING THROUGH AN INTERSECTION UNDER A GREEN LIGHT. A VEHICLE TRAVELING THE CROSS ROAD PROCEEDED THROUGH THEIR RED LIGHT AND IMPACTED MY VEHICLE AT FULL SPEED. THE RESULT WAS A "T-BONE" ACCIDENT INTO THE DRIVER'S SIDE DOOR. THE FORCE OF THE COLLISION WAS SUCH THAT MY VEHICLE WAS TURNED 90 DEGREES. THE DRIVER'S HEAD IMPACTED THE DRIVER'S SIDE WINDOW SHATTERING THAT WINDOW. THE SIDE CURTAIN AIR BAG DID NOT DEPLOY. AIR BAGS IN THE OTHER VEHICLE DID DEPLOY. HAD THE AIR BAG OPERATED PROPERLY IT WOULD HAVE PROTECTED THE DRIVER'S HEAD FROM IMPACTING AND SHATTERING THE WINDOW. SINCE THE SIDE CURTAIN AIRBAG DID NOT DEPLOY IN WHAT APPEARS TO BE AN OBVIOUS SITUATION, I AM NOW CONCERNED THAT NONE OF THE AIRBAGS IN THAT VEHICLE WILL DEPLOY UPON IMPACT AND I AM DRIVING AN UNSAFE VEHICLE.

STARTING THIS SUMMER OUR 2013 TOYOTA HIGHLANDER WAS HAVING A TERRIBLE ODOR COMING FROM THE AC. WENT TO DEALER AND WAS TOLD THEY WOULD CLEAN OUT THE AC/ EVAPORATOR BOX WITH AMMONIA AND THEN PUT A MINT SPRAY TO REDUCE AMMONIA SMELL. PAID $65 FOR THIS SERVICE. ON WAY HOME I SMELL NOTHING BUT A STALE ODOR. THE NEXT DAY THE MOLDY SMELL WAS BACK. DIDN'T EVEN HAVE TO START CAR. THE SECOND I OPENED DOOR IT HIT ME. I WENT ON GOOGLE AND SAW A NUMBER OF PEOPLE WERE HAVING SAME PROBLEM WITH TOYOTA CARS. NOT JUST A HIGHLANDER!! THE AVALON,CAMRY AND OTHERS ARE HAVING THIS SAME ISSUE. THE PROBLEM APPEARS TO BE MOLD IN THE EVAPORATOR BOX AND VENTS. HAVE HAD MANY VEHICLES AND NEVER A PROBLEM LIKE THIS ONE. BOUGHT THE CAR NEW AND FOR TOYOTA NOT TO ADMIT TO A BAD DESIGN IS DISAPPOINTING.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER STEERING FAILED AND THE INSTRUMENT PANEL DISPLAYED THAT THE POWER STEERING NEEDED ASSISTANCE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC COMPUTER THAT MANAGED THE STEERING NEEDED TO BE REPLACED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 48,500.....UPDATED 10-27-15 *BF *CN

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. MA 10/25/15

UPON ACCELERATION THE VEHICLE HESITATES FOR 3-5 SECONDS, IT HAS HAPPENED NUMEROUS TIMES. WENT TO THE DEALER AND THEY SAY NOTHING WRONG. VERY DANGEROUS PULLING INTO A HIGHWAY.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE AT A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED BEFORE ACCELERATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. UPDATED 1/12/16 *CN

ABOUT A WEEK AGO MY RIGHT REAR PASSENGER DOOR LOCK STARTED TO FAIL. THE DOOR WOULD NOT UNLOCK. THIS IS THE DOOR MY 5 YEAR OLD DAUGHTER USES. I TOOK IT TOO A DEALER AND WAS CHARGED $638 TOTAL TO REPLACE THE ACTUATOR. THE SERVICE TECH ACTUALLY MISQUOTED ME, I WOULD NEVER PAY THIS MUCH TO FIX THIS PART. UPON READING NOW I SEE THAT MANY, MANY PEOPLE HAVE THIS PROBLEM. MY CAR IS STILL UNDER 3 YEARS OLD. THE ACTUATORS SHOULD NOT FAIL. I HAVE NEVER HAD THIS PROBLEM IN ANY OTHER CAR. THIS IS A SEVERE SAFETY ISSUE IF THE CAR IS IN AN ACCIDENT. THESE CARS NEED TO BE RECALLED. I WILL BE CONTACTING TOYOTA TOO.

WHILE ATTEMPTING TO TURN FROM A SIDE ROAD ONTO A MAIN ROAD, I NEEDED TO ACCELERATE TO BLEND INTO THE FASTER MOVING TRAFFIC. WHILE ATTEMPTING TO ACCELERATE THE ENGINE ACTED LIKE THE GAS PEDAL HAD NOT BEEN PRESSED BUT MAINTAINED THE PREVIOUS SLOW ENGINE SPEED DESPITE THE GAS PEDAL BEING FINALLY PRESSED TO THE FLOOR. WHILE MAINTAINING THE FULL GAS PEDAL POSITION THE ENGINE FINALLY REVVED UP AND THE SUV LURCHED FORWARD. I HAVE NOT BEEN PLACED YET INTO A HAZARDOUS SITUATION, BUT THAT IS BECOMING A REALITY. THIS HESITATION HAS RECURRED MORE THAN TWENTY TIMES SINCE THEN. NO, I HAVE NOT TAKEN THIS TO TOYOTA SINCE THEY APPEAR TO HAVE NO CONCERN FOR THE MANY FINE FOLKS REPORTING SIMILAR ENGINE STALLING.

I PURCHASED THE 2013 HIGHLANDER NEW FROM A DEALER IN VIENNA, VA IN JULY 2013. THE AUTO STARTED A STRING OF ENGINE HESITANCY TO ACCELERATE PROBLEMS AT AROUND 5,000 MILES WHICH WAS REPORTED TO THE DEALER AT THE 5,000 MILE CHECK-UP AND AGAIN AT THE 7,500 MILE CHECKUP. THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE PROBLEM AND GAVE THE ENGINE A CLEAN BILL OF HEALTH. WE MOVED TO MN IN MAY 2014 AND THE HESITANCY OF THE CAR TO MOVE (ACCELERATE) FROM A STOPPED POSITION FOR SEVERAL SECONDS AFTER ENGAGING THE GAS PETAL CONTINUES AND IS INCREASING IN FREQUENCY. THE CAR HAS BEEN TAKEN IN TO THE LOCAL TOYOTA DEALER ON THREE OCCASIONS WITH THE SAME ANSWER THAT THERE IS NO PROBLEM WITH THE CAR. I HAVE BEEN IN TWO NEAR ACCIDENTS WHILE PULLING OUT IN TRAFFIC ON TO A HIGH SPEED DIVIDED HIGHWAY AND CONSIDER THIS A VERY SERIOUS SAFETY ISSUE. IT HAPPENS RANDOMLY, (THREE TIMES THIS PAST WEEK), BUT A PATTERN HAS DEVELOPED - MOST INCIDENTS OCCUR WHILE IDLING AT INTERSECTIONS FOR SOME TIME WAITING FOR TRAFFIC TO CLEAR, TRAFFIC LIGHTS, ETC, AND THEN MAKING A LEFT HAND TURN ONTO THE ROADWAY. THE CAR HAS EXHIBITED THIS BEHAVIOR ONLY A COUPLE TIMES WHILE MAKING A RIGHT HAND TURN FROM A IDLING START. THE SENSATION IS THAT THE ENGINE STALLED AND NO MATTER WHAT IS DONE WITH THE GAS PETAL NOTHING HAPPENS FOR ANYWHERE UP TO 4-5 SECONDS. WITH TRAFFIC MOVING AT 60 MILES AN HOUR AND ONE IS ATTEMPTING TO MERGE INTO TRAFFIC, A FIVE SECOND DELAY BRINGS THE ON-COMING TRAFFIC ALMOST 450 FEET CLOSER TO ONE BEFORE THE

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE CARPET WAS SOAKED WITH WATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING DRAIN WAS CLOGGED AND NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT). THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

BLACK SHREDDED MATERIAL BLEW OUT OF THE AIR VENTS UPON STARTING THE CAR. IF I HAD NOT HAD THE A/C ON AND, RATHER, CHOSE TO TURN IT ON WHILE DRIVING, I MIGHT HAVE BEEN BLINDED BY THE LARGE AMOUNT OF SHREDDED MATERIAL THAT FLEW INTO MY FACE AND EYES. - THAT IS A LIABILITY AS FAR AS I AM CONCERNED. HAD I BEEN DRIVING, I CAN SEE THAT I WOULD HAVE HAD A VERY DIFFICULT TIME BEING ABLE CONTROL SOMETHING I COULD NOT SEE. I WAS TOLD BY THE DEALERSHIP THAT I MAY HAVE A RODENT ISSUE - I HAVE DONE SOME RESEARCH ON LINE AND HAVE LEARNED THAT TOYOTA, AMONG OTHER CAR MANUFACTURERS, IS CONSTRUCTING VEHICLE PARTS OUT OF BIODEGRADABLE PRODUCTS, INCLUDING SOY, CANE HUSKS, ETC., MAKING MY CAR A TASTY TREAT FOR NASTY ANIMALS. FURTHERMORE, THERE IS NOTHING THAT PREVENTS SOMETHING FROM CRAWLING FROM THE OUTSIDE INTO THE CABIN THROUGH THE ENGINE AND I BELIEVE THAT TO BE A MANUFACTURING DEFECT. I AM LOOKING FOR TOYOTA TO COVER THE COST OF FIXING THIS ISSUE.

ON APRIL , 2015, MY VEHICLE WAS PARKED IN MY DRIVEWAY. THE LEATHER PANEL ON THE DOOR ON THE DRIVERS' SIDE MELTED WITH THE SUN REFLECTING ON IT. I HAVE BEEN LIVING IN THIS HOUSE FOR 33 YEARS AND HAVE PARKED MANY CARS IN THE SAME LOCATION. IT ALSO IT NOT VERY HOT IN MY AREA IN APRIL. THIS IS CLEARLY A DEFECT IN THE MATERIAL. THE LEATHER GETS SO HOT WITH THE SUN AND CAN EASILY BURN YOU IF TOUCHED WITH YOUR BARE SKIN. I CONTACTED MY LOCAL DEALERSHIP, GREENTREE TOYOTA, BROOKFIELD, CT. THE MANAGER THERE WAS BAFFLED "NEVER SAW ANYTHING LIKE THAT BEFORE." ABOUT 2 WEEKS LATER, I CONTACTED HIM SINCE I HEARD NOTHING BACK. HE ADVISED THAT THE DISTRICT SERVICE AND PARTS MANAGER WILL NOT REPLACE THE LEATHER SINCE IT'S NOT A DEFECT IN WORKMANSHIP. OF COURSE NO - IT'S A DEFECT IN MATERIAL! I WAS TOLD THAT SINCE THERE ARE NO OTHER CLAIMS OF THIS TYPE, IT IS NOT A DEFECT. I THEN CONTACTED TOYOTA CORPORATE OFFICES. THEY ADVISED THAT THEY CANNOT OVERRULE THE DISTRICT SERVICE AND PARTS MANAGER IN THIS PARTICULAR AREA?????? I'M HOPING YOUR COMPANY CAN OFFER SOME HELP IN THIS MATTER.

WATER IS LEAKING INTO THE VEHICLE SOAKING CARPET AND ELECTRONICS. CAN BE A DAMAGED WINDSHIELD. WORRIED ABOUT SAFETY ON ROADS. *TR

THIS VEHICLE HAS BEEN RETURNED TO TOYOTA SERVICE DEPARTMENT 4 TIMES FOR MESSAGE "CHECK SRS AIR BAG SYSTEM". THIS MESSAGE DEACTIVATES THE SIDE AIRBAGS FROM DEPLOYING. TOYOTA SERVICE HAS BEEN UNABLE TO RESOLVE THIS ISSUE. TOYOTA SERVICE HAS DONE THE FOLLOWING TO CORRECT THIS ISSUE. 1) REST THE MESSAGE "CHECK SRS AIRBAG SYSTEM" 2) CHECKED SENSOR AND WIRING UNDER PASSENGER SEAT 3) CONSULTED TOYOTA ENGINEERS. THIS PROBLEM ALWAYS OCCURS UNDER THE SAME CONDITION. THIS PROBLEM IS INTERMITTENT. THIS PROBLEM IS A SAFETY ISSUE FOR THE FRONT SEAT PASSENGER. WHEN FRONT SEAT PASSENGER IS SEATED AND THE CAR IS STARTED THE MESSAGE "CHECK SRS AIRBAG SYSTEM" APPEARS. THE MESSAGE REMAINS UNTIL THE CAR IS RETURNED TO TOYOTA. THIS PROBLEM IS NOT RELATED TO THE WEIGHT OF THE FRONT SEAT PASSENGER. THIS PROBLEM OCCURS WITH BOTH 120 AND 300 LBS FRONT PASSENGER. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

EVERY TIME I SWITCH FROM BRAKE TO GAS PEDAL QUICKLY, THE CAR LOOSES POWER AS IF TO STALL. THEN IT REGAINS POWER AND ACCELERATES. IT ALSO HAPPENS IF I AM ON THE HIGHWAY AND TOUCH THE BRAKE PEDAL BEFORE ATTEMPTING TO PASS AND THEN I CAN'T GET POWER TO PASS FOR A COUPLE SECONDS. VERY SCARY AND DANGEROUS I THINK. THE DEALER EXPLAINED TO ME THAT TOYOTA HAD MADE A CHANGE TO MAKE THE COMPUTER IN CHARGE OF DECIDING IF ONE COULD ACCELERATE OR NOT RATHER THAN A DIRECT LINK FROM THE GAS PEDAL TO THE CARBURETOR. THE CONDITION IS UNNERVING AND I BELIEVE POTENTIALLY DANGEROUS AS I HAVE ALMOST BEEN IN ACCIDENTS WHEN I TRY TO ACCELERATE AND THE CAR WON'T RESPOND UNTIL IT IS READY TO ALLOW IT. *TR