2013 Toyota Highlander complaints

MY STEERING MAKES A CLUNKING SOUND, WHICH YOU CAN ACTUALLY FEEL IN THE STEERING WHEEL WHEN IT OCCURS, WHEN TURNING EITHER LEFT OR RIGHT. IT IS INCREASING IN OCCURRENCE AND INTENSITY. IT OCCURS AT ANY SPEED. THIS HAS BEEN GOING ON FOR SEVERAL MONTHS. I TOOK IT TO THE DEALERSHIP AND THEY LUBRICATED SOMETHING, SAYING THERE WAS NO DANGER. SHOULD IT BECOME WORSE BRING IT BACK. IT'S GOING BACK!

MAINTENANCE LIGHT IS ON AT ALL TIMES FOR THE FORWARD PASSENGER SEAT, MAKING AIRBAGS USELESS. READ IT CAN POTENTIALLY BE A WIRE. IT HAS BEEN REPORTED ON OTHER VEHICLES. PLEASE INVESTIGATE AND RECALL AS PASSENGERS WILL BE UNSAFE AND COULD HAVE GREAT BODILY HARM WITH THIS DEFECT.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING, A CLUNKING NOISE WAS HEARD COMING FROM THE STEERING WHEEL. IN ADDITION, WHILE MAKING LEFT OR RIGHT TURNS OR WHILE THE VEHICLE WAS STOPPED, THE NOISE GREW LOUDER. THE CONTACT ALSO STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN WHEN THE VEHICLE HAD NOT BEEN DRIVEN FOR A COUPLE OF DAYS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,493.

SIMILAR TO OTHER COMPLAINTS I HAVE READ VIA THIS SITE, WATER HAS COLLECTED BENEATH MY FLOORMATS FROM THE DRAINAGE TUBES RUNNING FROM SUNROOF. THE DEALERSHIP HAS STATED THAT THEY HAVE BEEN CLOGGED WITH DIRT AND THEY HAVE "UNCLOGGED" THEM 3 TIMES IN 10 MONTHS. FOLLOWING THE THIRD VISIT, THEY ARE NOW SAYING THERE'S NOTHING MORE THEY CAN DO, THIS IS A FLAW IN THE DESIGN OF THE DRAINAGE SYSTEM. MY CAR NOW SMELLS OF MOLD TO WHICH I AM ALLERGIC, AND TOYOTA REFUSES TO CORRECT THIS ISSUE. I WAS FIRST TOLD TO WASH MY CAR AND BLOW THE DRAINAGE HOLES CLEAR IN THE SUNROOF, BUT I HAVE DONE SO REGULARLY AND HAVE HAD THE PROBLEM TWICE IN 6 WEEKS. I WAS THEN TOLD THAT DIRT IS ENTERING THROUGH THE UNDERBELLY OF THE CAR AND THAT NO ONE ELSE SEEMS TO BE HAVING THIS ISSUE. THERE ARE AT LEAST THREE OTHER COMPLAINTS ABOUT THIS HERE AND A HUNDRED OTHERS ONLINE. I HAVE NO IDEA WHAT OTHER ISSUES COULD BE CAUSED AS A RESULT OF THIS WATER (RUST, ELECTRICAL ISSUES, DAMAGE TO AIRBAGS, ETC.) OR WHERE THE TUBING BEGINS LEAKING AND WATER REDIRECTS TO THE FLOORBOARD RESERVOIR. I SEEM TO GET A DIFFERENT ANSWER EACH TIME IT IS SERVICED. 3 SEPARATE TOYOTA SERVICEMEN HAVE AGREED THAT THIS IS A DESIGN FLAW BUT RETRACT THAT ANY TIME I ATTEMPT TO MAKE MY CASE THAT THIS NEEDS TO BE CORRECTED.

CLUNKING NOISE FROM FRONT END WHEN TURNING WHEELS, APPEARED AT APPROXIMATELY 60,000 MILES. TOOK TO SHOP FOR REPAIRS, AND WAS DIAGNOSED AS INTERMEDIATE STEERING SHAFT. MECHANIC SAID IT WAS SO LOOSE HE COULD MANIPULATE IT WITH HIS HAND AND WAS CLOSE TO CATASTROPHIC FAILURE.

RE: INVESTIGATION EA18006. MY CAR HAS BEEN MAKING A CLUNKING SOUND IN THE STEERING COLUMN DURING SLOW TURNS TO THE RIGHT SO I DID AN INTERNET SEARCH AND FOUND NUMEROUS DISCUSSIONS AND ARTICLES TALKING ABOUT A 'KNOWN' ISSUE WITH THE STEERING COLUMN. ONE ARTICLE LED ME TO YOUR INVESTIGATION. WHILE AT THE DEALER YESTERDAY, I EXPLAINED THE ISSUE AND ASKED THEM TO INVESTIGATE. THEY SAID FOR $70 THEY CAN LOOK INTO IT. GIVEN I CONSIDER STEERING A CRITICAL SYSTEM, I PROTESTED THE SERVICE CHARGE AND THEIR ONLY RESPONSE WAS THEY COULD DO A 'VISUAL' INSPECTION FOR FREE BUT IT SHOULD BE LOOKED AT DEEPLY TO DIAGNOSE PROPERLY. I HAD THEM PROCEED AND THEY CAME BACK WITH A SUGGESTION THAT THE STEERING COLUMN BE REPLACED. I ASKED IF IT WAS A SAFETY CONCERN AND WAS TOLD 'YES IT WILL BE AT SOME POINT'. OBVIOUSLY, I HAD THEM REPLACE IT BUT FEEL THAT IF THERE IS A SAFETY ISSUE HERE, THEY SHOULD BE PROACTIVE AND REPLACE THESE STEERING COLUMNS ON ALL AFFECTED PRODUCTS BEFORE SOMEONE GETS HURT. I SENT A CONCERN TO TOYOTA AS WELL BUT WANTED TO ADD THIS TO YOUR ACTIVE INVESTIGATION RECORD.

I AM THE FIRST OWNER OF THIS VEHICLE AND BOUGHT IT NEW FROM A TOYOTA DEALER. MY 2013 HIGHLANDER HAS 54,700 MILES. FOR ALMOST ONE YEAR (STARTING MAY, 2018), I AM EXPERIENCING A CLUNK AND KNOCKING NOISE FROM THE STEERING COLUMN WHEN MAKING A RIGHT OR LEFT TURN. NOW MORE RECENTLY, I AM EXPERIENCING IT MORE OFTEN, AND WORRIED ABOUT THE SAFE OPERATION OF THE VEHICLE. I HAVE FOUND AFTER A RESEARCH THAT THIS STEERING COLUMN ISSUE IS WIDESPREAD AND TOYOTA HAS CHANGED THE DESIGN OF THE STEERING INTERMEDIATE SHAFT, AND RECOMMENDING TO CHANGE WITH THIS REVISED PART TO RECTIFY THE ISSUE. THE OLD PART# WAS 45220-48170, WHICH HAS BEEN RE-DESIGNED BY TOYOTA AS NEW PART# 45220-48171. IF THIS IS A SAFETY ISSUE AND REQUIRED TO CHANGE THE DESIGN, THEN TOYOTA MUST CHANGE THIS PART AND RECTIFY THE ISSUE FREE OF COST.

OUR 2013 TOYOTA HIGHLANDER HAS HAD 3 OF THE 4 DOOR ACTUATORS FAIL IN A 26 MONTH PERIOD. THE FIRST ACTUATOR FAILED IN IN MARCH 2017 (CAR WAS ONLY 3 YEARS, 8 MONTHS OLD), THE SECOND ACTUATOR FAILED IN FEBRUARY 2018 (CAR WAS 4 YEARS, 7 MONTHS OLD) AND THE THIRD ACTUATOR FAILED IN MAY 2019 (CAR WAS ONLY 5 YEARS 10 MONTHS OLD). BECAUSE THE DOOR ACTUATOR FAILED, THE DOOR DID NOT LOCK WHEN PLACING THE CAR IN DRIVE WHICH INCREASED THE CHANCES THE DOOR WOULD OPEN IN THE EVENT OF A CRASH; THEREBY, REDUCING THE STRUCTURAL INTEGRITY OF THE VEHICLE IN A CRASH. SINCE THE ACTUATORS ALSO FAILED TO AUTOMATICALLY UNLOCK WHEN THE CAR WAS PLACED IN PARK, THE ACTUATORS WOULD NOT AUTOMATICALLY UNLOCK THE DOORS IN THE EVENT OF AN AIRBAG DEPLOYMENT; THEREBY, POSSIBLY IMPEDING THE ABILITY TO ENTER/EXIT THE CAR IN AN EMERGENCY SITUATION. A COMPLAINT WAS LODGED WITH TOYOTA AND A CASE NUMBER WAS ESTABLISHED. HOWEVER, TOYOTA INDICATED THAT THERE IS NOT A RECALL RELATED TO DOOR ACTUATORS AT THIS TIME AND THERE IS NOTHING THE COULD DO ABOUT THE PROBLEM.

CAR HAS ONLY 53K MILES AND I AM BEING TOLD I NEED TO REPLACE MY INTERMEDIATE SHAFT. DUE TO KNOCKING SOUNDS. I AM WORRIED IF IT WILL RESULT IN THE STEERING WHEEL FALLING OFF OR WORSE

BACK DOOR LOCKS AND PASSENGER FRONT DOOR LOCKS QUIT WORKING WITH UNLOCK/LOCK SWITCH AND REMOTE. I HAD THE FRONT LOCKS REPLACED BEFORE WARRANTY WAS UP. THE BACK PASSENGER DOOR DIED RIGHT AFTER WARRANTY WAS UP. HOWEVER THE FRONT PASSENGER DOOR LOCK IS DEAD AGAIN. THE FRONT DRIVER SIDE DOOR LOCK IS ON THE FRITZ TOO. USING THE REMOTE OR USING REMOTELESS(TOUCHING THE HANDLE ON PASSENGER FRONT SIDE) ENTRY DOESN'T LOCK OR UNLOCK THE 3 DOORS, THE LOCK/UNLOCK BUTTON ON THE 3 DOORS DON'T WORK. FROM WHAT I HAD READ TOYOTA HAS KNOWN ABOUT THESE LOCKS SINCE 2004 BUT CONTINUE TO USE THEM. THE ONLY WAY TO UNLOCK THE DOORS IS PUSHING THE LOCK SWITCH INSIDE THE DOOR OR USING THE KEY THAT COMES WITH REMOTE ENTRY.** THE FRONT DOORS HAPPENED BEFORE TOYOTA WARRANTY WAS UP AND WERE REPLACE. THE BACK PASSENGER DOOR HAPPENED RIGHT AFTER WARRANTY WAS UP. THEN THE BACK DRIVER SIDE HAPPENED APRIL 2018. IF THE DOORS AREN'T LOCK AND YOU PUSH THE LOCK BUTTON, IT DOESN'T BEEP TO SAY IT IS SECURED. YOU HAVE TO GO LOCK ALL THE DOORS MANUAL THEN SET THE REMOTE FOR SECURING THE CAR.

I HAVE HEARD A KNOCKING NOISE WHEN TURNING MY VEHICLE EITHER WAYFOR THE LAST SEVERAL MONTHS. WHILE IN FOR REGULAR SERVICE TODAY, I ASKED DEALER TO CHECK THE NOISE. THIS IS A 2013 WITH 60K MILES ON IT; PURCHASED CERTIFIED USED A COUPLE OF YEARS AGO. SERVICE TECH TELLS ME IT IS RELATED TO THE STEERING COLUMN, WHICH WILL COST OVER $2000 TO REPAIR. HE CAN'T/ WON'T TELL ME THE SIGNIFICANCE OF THIS ISSUE, SAYING MAYBE IT IS "JUST A NOISE". WHEN I QUESTION THAT THIS SEEMS LIKE AN UNUSUALLY EXPENSIVE REPAIR AT 60K MILES, HE DOES NOT REALLY RESPOND. A QUICK GOOGLE SEARCH REVEALS THAT THIS IS AN EXTENSIVE ISSUE IMPACTING MANY 2008-2013 HIGHLANDERS. TOYOTA HAS GONE SO FAR AS TO HAVE PUT OUT A TECHNICAL SERVICE BULLETIN REGARDING THIS ISSUE. IT ALSO APPEARS THIS ISSUE IS BEING "INVESTIGATED" BY SAFETY BOARD. STEERING IS A CRITICAL SAFETY COMPONENT OF A VEHICLE (OBVIOUSLY). NOT ONLY HAS THIS NOT BEEN MADE AN OFFICIAL RECALL BY TOYOTA, I WAS NOT INFORMED AT TIME OF PURCHASING THIS CERTIFIED VEHICLE OF THIS ISSUE, NOR WAS I TOLD TODAY BY SERVICE THAT THIS IS AN ONGOING ISSUE.

RAIN WATER IS FUNNELED INTO 'GUTTERS' WHICH ARE INTERNAL TO THE BODY OF THE CAR. IF DIRT, LEAVES OR OTHER DEBRIS GET INTO THE GUTTER SYSTEM, IT CAN BLOCK THE FLOW OF WATER WHICH THEN COMES INTO THE CAR VIA THE ROOF AND SUNROOF SYSTEM. ANY MOVEMENT OF THE CAR, ONCE THE GUTTERS WERE FLOODED, CAUSE WATER TO COME FROM THE ROOF ONTO THE THE DRIVER'S LAP. THIS WATER THEN CAUSED A FLOODING OF THE FLOOR OF THE DRIVER AND PASSENGER'S SIDE FRONT FOOT AREAS. THE FLOODING RISK WAS NOT SHARED WITH ME WHILE PURCHASING THE CAR AND THE POTENTIAL RESOLUTIONS SHARED ONCE IT DID HAPPEN ARE UNACCEPTABLE. THE RESOLUTION MY TOYOTA DEALER SHARED WAS (1) PARK IN A GARAGE AND (2) BRING THE CAR IN ONCE A YEAR TO HAVE THE GUTTER SYSTEM FLUSHED.

ABS SYSTEM ISSUE. WHEN APPLYING BRAKES THE ABS MAKES VERY LOUD NOISES LIKE KNOCKING VERY LOUD. LOCAL MECHANIC FOUND THAT THE ROUND DRUM ATTACHED TO THE ABS WAS VERY HOT. VEHICLE HAD BEEN DRIVEN TO MECHANIC AND WAS STATIONARY WHEN HE CHECKED IT. BRAKE FLUID LEVEL GOOD. ABS WILL KEEP RUNNING AFTER VEHICLE IS TURNED OFF. TRYING TO KEEP CORRECT PRESSURE IN SYSTEM, I WAS TOLD. CHECKED FOR RECALL, BUT NO RECALL ON THIS VIN

MY INTERMEDIATE STEERING SHAFT MAKES CLUNK NOSIES TURNING LEFT AT LOW SPEEDS AND NOW PROGRESS WHEN TURNING RIGHT AT TIMES. I HAVE 50K MILES AND STARTED THIS ISSUE AT 38K MILES. IT GETS LOUDER SEEMS LIKE. CONCERNED IT WILL EFFECT THE SAFETY OF THE VEHICLE.

DRIVER SIDE WINDOW KEEPS POPPING OFF TRACK, WILL NOT OPERATE PROPERLY

I GOT HIT BY A DRUNK DRIVER WHILE I WAS AT AN INTERSECTION STATIONARY. I WAS WAITING TO MAKE A LEFT TURN AND AN ONCOMING CAR GOING 35 MPH CROSSED LANES AND CRASHED INTO ME. IT WAS A BAD ACCIDENT, BOTH CARS INVOLVED TOTALLED.I HAD 4 OTHER PASSENGERS IN THE CAR, AND NO AIRBAGS WENT OFF. I RECEIVED HEAD INJURIES (A LOT OF DIZZINESS), NECK AND BACK INJURIES. *DT*JB

THE PASSENGER SIDE FRONT AIRBAG SENSOR HAS FAILED ON 4 OCCASIONS. THE DEALERSHIP HAS CLAIMED THAT THE AIRBAG SYSTEM IS FINE, BUT IT NEEDS TO BE RECALIBRATED EACH TIME. NONE OF THE OTHER AIRBAGS ARE AFFECTED.

DRIVERS SEAT DOES NOT LOCK INTO PLACE PROPERLY.

2013 TOYOTA HIGHLANDER. CONSUMER WRITES CONCERNING SAFETY ISSUE REGARDING TO BOTTOM SEAT FRAME/ ADJUSTER ASSEMBLY NOT HOLDING ITS POSITION THAT IT WAS ADJUSTED TO. *AS *TR

MY STEERING WHEEL ON VIN#(XXXX) FEELS CLUNKY WHEN I TURN CORNERS. IT SCARES ME, LIKE IT FEELS LIKE A GHOST IS JACKING IT ABRUPTLY INTO THE TURN IT DOES NOT HAPPEN ALL THE TIME. I WENT TO THIS SITE TO CHECK UP ON PROBLEMS, AND RECALLS. PUT MY VIN # IN AND LO AND BEHOLD, PEOPLE HAVE EXPERIENCED THIS SAME THING AND FOUND THAT THE WHOLE STEERING COLUMN BECAME LOOSE AND HAD TO BE CHANGED OUT! THIS OUGHT TO BE A RECALL. I'M SCARED. TO CHECK UP ON THE SITE I USED GO HERE: HTTPS://DRIVING-TESTS.ORG/VIN-DECODER/ PUT MY VIN IN AND YOU'LL SEE 1/3 WAY DOWN THE PAGE "MOST RECENT COMPLAINTS" THERE YOU WILL READ WHAT IS HAPPENING TO MY SUV. I BOUGHT THE CAR USED FROM A TOYOTA DEALERSHIP AND THE WARRANTY IS NOT GOING TO BE USED ON THIS BECAUSE THEY DON'T KNOW OF ANY RECALL. DO I WAIT UNTIL MY STEERING COLUMN BECOMES LOOSENED? THIS HAS BEEN HAPPENING INTERMITTENTLY FROM SUMMER TIL PRESENT TIME. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I STARTED FEELING A CLICKING/CLUNKING FEELING IN THE STEERING COLUMN A MONTH AGO, ESPECIALLY WHEN I MADE TURNS. I WAS ALSO ABLE TO FEEL THAT THE STEERING WHEEL HAS STARTED TO GET LOOSER. ON 2/8/19 TOYOTA RECOMMENDED THAT THE INTERMEDIATE STEERING SHAFT BE REPLACED. I HAD THIS PART REPLACED FOR $428. THERE'S 58,254 MILES ON THE VEHICLE. THIS IS MY 3RD TOYOTA VEHICLE IN 30 YEARS AND I HAVE NEVER HAD ANY MAJOR PROBLEMS IN THE PAST. I UNDERSTAND THE NEW SHAFT MAY HAVE AN IMPROVED DESIGN I HOPE SO IT DOES NOT OCCUR AGAIN. I AM VERY DISAPPOINTED THAT THERE HAS NOT BEEN A RECALL TO REPLACE THIS PART. DOES THERE NEED TO BE A SERIOUS ACCIDENT OR EVEN SOMEONE GETTING KILLED IN A CAR ACCIDENT BECAUSE OF THIS FAULTY INTERMEDIATE STEERING SHAFT??

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE INSIDE THE VEHICLE. THE NOISE WAS A CONSTANT DISTRACTION, WHICH MADE DRIVING DIFFICULT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PLANNED ON TAKING THE VEHICLE TO CONICELLI TOYOTA (550 RIDGE PIKE, CONSHOCKEN, PA 19428, 877-485-3193) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,188.

CLUNKING NOISE FROM STEERING WHEEL. INTERNET SEARCH REVEALED POSSIBILITY OF STEERING WHEEL COMING OFF RESULTING IN ACCIDENT. THIS COULD BE A SEVERE PROBLEM AND NEEDS A RECALL.

MY 2013 TOYOTA HIGHLANDER WAS PURCHASED USED IN 2015 WITH ABOUT 40,000 MILES ON IT. IN 2016 THE CAR STARTED TO MAKE A "THUMPING" NOISE WHEN I MAKE A LEFT TURN OVER A BUMP BUT IT DIDN'T HAPPEN OFTEN AND I THOUGHT IT WAS RELATED TO MY GARAGE ENTRY OF A 1.5" BUMP IN THE PAVEMENT. MOST NOTICEABLE AT LOW SPEEDS BUT THAT MAY BE A RESULT OF THE LOWER INTERIOR NOISE. THE CARE HAS HAD THESE NOISES BECOME MORE PREVALENT SINCE I FIRST NOTICED IT. THE CAR HAS APPROXIMATELY 80,000 MILES ON IT NOW AND IT IS GETTING MORE PRONOUNCED. IT OCCURS WHEN YOU HIT ANY TYPE OF BUMP AND MORE OFTEN WHEN TURNING THE VEHICLE. I HAVE SEEN MANY REPORTS OF THIS AND EXPECT TOYOTA TO OFFER THEIR OWNERS A REPAIR FOR THIS ISSUE. THIS IS NOT THE TYPE OF QUALITY I EXPECT FROM TOYOTA HAVING OWNED A CAMRY (1987), RAV-4 (2006) AND NOW MY SECOND HIGHLANDER (2002 & 2013).

VEHICLE STARTED MAKING A CLUNKING NOISE 3 DAYS AGO. BROUGHT IT INTO THE DEALERSHIP TO HAVE IT REPAIRED. WAS INFORMED IT WAS NOT COVERED UNDER WARRANTY AND IT WOULD COST $507 IN REPAIRS. AFTER READING MANY COMPLAINTS ABOUT THE SAME ISSUE IT ACTUALLY IS MAKING ME A LITTLE CONCERNED.I HAVE ALWAYS OWNED TOYOTA'S AND NEVER HAVE HAD ANY ISSUES. MY MILEAGE IS 65,887 I TRULY BELIEVE THAT THIS ISSUE NEEDS TO BE RECALLED AND REPLACED. I NOTICED A LOUD CLUNKING NOISE WHEN I MADE LEFT HAND TURNS OR IF THERE WAS A SPEED BUMP OR A DIP. THE STEERING WHEEL ALSO DIDN'T FEEL THE SAME EITHER ALMOST LIKE IT'S LOOSE. I'VE OWNED THIS VEHICLE FOR APPROX 1 YEAR OURCAHSED CERTIFIED PRE OWNED. THE DEALERSHIP REALLY FRUSTRATED ME TODAY AND NOW I QUESTION EVEN KEEPING THIS VEHICLE. IF THIS SHAFT PLANS ON GOING OUT EVERY 30-60K MILES ID RATHER DUMP IT AND GET A DIFFERENT VEHICLE.

AROUND A YEAR AGO, AT APPROXIMATELY 58000 MILES, I BEGAN TO NOTICE A KNOCKING SOUND AND STEERING VIBRATION WHEN I TURNED IN EITHER DIRECTION AT LOW SPEED IN CITY DRIVING. I TOOK THE VEHICLE IN FOR EVALUATION AT RICE TOYOTA. THE TECHNICIANS COULD NOT HEAR ANYTHING. I TOOK IT BACK AT 61,118 IN FEBRUARY 2018 AS THE STEERING HAD GOTTEN WORSE, NOW LOOSE AND SLOPPY FEELING AT ANY SPEED. THEY COULD HEAR/FEEL IT THIS TIME AND I WAS TOLD IT WAS THE ELECTRIC POWER STEERING MOTOR AND TO JUST "TURN THE RADIO UP". I WAS READY TO TRADE THE VEHICLE IN, AS I FELT UNSAFE DRIVING IT ANYMORE, BUT KNEW I COULDN'T IN IT'S CURRENT CONDITION.I DID SOME RESEARCH AND FOUND THAT OTHERS WERE HAVING THE SAME PROBLEMS. THERE WAS EVEN A TSB (BULLETIN T-SB-0034-13) ISSUED ON 4/26/17 REGARDING THE STEERING PINION SHAFT. AFTER I FELT THAT I COULDN'T DRIVE THIS CAR IT ANYMORE, I RETURNED TO RICE TOYOTA ONCE AGAIN ON 11/24/18 AT 67,770 MILES AND THE REPAIRED THE VEHICLE. "IMMEDIATE STEERING SHAFT NEEDS TO BE REPLACED" FOR A TOTAL OF $588.23. THE VEHICLE NOW DRIVES BETTER, HOWEVER, I HAVE LOST FAITH IN IT , AS WELL AS TOYOTA. THIS IS A VERY SERIOUS SAFETY ISSUE THAT NEEDS TO TO BE ADDRESSED FOR THE SAFETY OF ANYONE DRIVING A 2008-2013 HIGHLANDER.

MY COMPLAINT IS ABOUT STEERING COLUMN NOISES, PLAY, LOOSENESS AND FEEDBACK THROUGH THE STEERING WHEEL. IT IS DESCRIBED IN A SERVICE BULLETIN: TSB-0034-13 I HAVE 97,000 MILES ON THE VEHICLE AND THE PLAY IS BECOMING MORE NOTICEABLE AS MILEAGE INCREASES. IT IS VERY DISAPPOINTING THAT TOYOTA KNEW ABOUT THIS ISSUE AND ISSUED THE TSB BEFORE I PURCHASED IT NEW. HOW ARE OWNERS SUPPOSED TO BE NOTIFIED ABOUT THESE THINGS WHILE UNDER WARRANTY?

STEERING MAKES A POPPING/CLICKING SOUND WHEN MAKING TURNS. SEEMS TO BE GETTING WORSE AS IT STARTED WITH JUST TURNING LEFT AND NOW DOES IT RIGHT AS WELL

CLUNKING NOISE WITHIN THE STEERING WHEN I TURN, ESPECIALLY AT LOWER SPEEDS. TOOK IT TO A REPAIR SHOP AND THEY INDICATED IT WAS THE INTERMEDIATE STEERING SHAFT. 48,000 MILES AT THE TIME.

I STARTED HEARING A POPPING NOISE IN THE STEERING COLUMN UNDER THE STEERING WHEEL. THE NOISE BECAME LOUDER AS TIME WENT ON ESPECIALLY WHEN I MADE TURNS. ON 11/07/18 TOYOTA RECENTLY DIAGNOSED THE PROBLEM AS AN INTERMEDIATE STEERING SHAFT AND I MADE AN APPOINTMENT TO GET IT FIXED AT THE DEALER FOR $584.92. THERE'S 57,665 MILES ON THE VEHICLE. I CAN VISIBLY SEE THERE'S SLACK IN THE STEERING SHAFT WHERE IT CONNECTS TO THE RACK AND PINION. II AM A 65 YEAR OLD WOMAN WHO BOUGHT THE VEHICLE NEW AND DROVE IT VERY GENTLY. I UNDERSTAND THE NEW SHAFT MAY HAVE AN IMPROVED DESIGN I HOPE SO IT DOES NOT OCCUR AGAIN. IT'S VERY CONCERNING IF I LOST CONTROL WHILE DRIVING. I WOULD THINK THERE SHOULD BE A RECALL BEFORE SOMEONE GET'S HURT.

STARTED HEARING A LOUD POPPING NOISE UNDERNEATH THE STEERING WHEEL OR PEDALS. NOISE BECAME LOUDER AS TIME WENT ON ESPECIALLY WHEN I MADE TURNS. TOYOTA RECENT DIAGNOSED THE PROBLEM AS AN INTERMEDIATE STEERING SHAFT. WAS ORIGINALL TOLD IT MIGHT BE A RACK AND PINION PROBLEM. HOPEFULLY THAT THIS DOESN'T NOW TURN INTO SOMETHING ELSE. THIS IS NOT COVERED UNDER MY POWERTRAIN WARRANTY. VERY UPSET.

KNOCK IN THE STEERING WHEEL WHEN TURNING.

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT T-BONED ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. FURTHERMORE, WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE ANTI-LOCK BRAKES FAILED ON MORE THAN ONE OCCASION IN OCTOBER OF 2018. THE CONTACT STATED THAT THE BRAKES AND WHEELS SEIZED ON THREE OCCASIONS. AN INDEPENDENT MECHANIC WAS MADE AWARE OF ALL THE FAILURES, BUT COULD NOT DETERMINE THE SOURCES. A DEALER WAS NOT MADE AWARE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

VEHICLE HAD A KNOCKING NOISE HEARD AND FELT FROM STEERING WHEEL WHEN TURNING. SEEMED TO BE MORE PROMINENT AT LOWER SPEEDS, OCCURRED WHEN TURNING RIGHT AND LEFT. TOOK VEHICLE TO TOYOTA DEALER AND DIAGNOSED AS A FAILED INTERMEDIATE STEERING SHAFT. VEHICLE WAS OUTSIDE WARRANTY AT 54,853 MILES. RESEARCH INDICATES THIS IS A COMMON ISSUE WITH THIS YEAR HIGHLANDER AND TOYOTA HAS ISSUED A TSB, BUT HAS NOT ISSUED A RECALL TO DATE. COST OF REPAIR WAS $463.34.

DOOR ACTUATORS HAVE GONE OUT FOR BOTH DOORS. I CONTACTED TOYOTA SEVERAL TIMES AND THEY REFUSED TO FIXED THEM.

THERE IS A CLUCKING NOISE IN THE STEERING WHEN TURNING. IT SEEMS LIKE THE STEERING WHEEL MECHANISM IS FALLING APPART.

HEAD GASKET LEAKED CAR LESS THAN 100K MILES AND LESS THAN 5 YEARS. GOOGLE SEARCH SHOWED SIMILAR PROBLEMS WITH OTHER HIGHLANDERS.

THE POWER BACK DOOR HINGE ON THE LEFT SIDE BROKE. THE HINGE IS NO LONGER ATTACHED TO THE DOOR. THE KEYLESS ENTRY WILL NOT WORK.

I AM THE ONE AND ONLY,'ORIGINAL NEW CAR OWNER'. AT 25K MILES I NEEDED TO REPLACE BRAKE PADS AS WELL AS ROTORS. REAR PADS WERE LESS THAN HALF WORN, HOWEVER BOTH REAR ROTOR HAD 0.8 CM, PERIPHERAL CIRCULAR UNUSED RUSTY RINGS ON BOTH SURFACES.BOTH, LEFT + RIGHT WHEELS. I KNOW I AM REPEATING TO DOUBLE EMPHASIS MY ANXIETY FOR A CAR MY DAUGHTER USES. I SUSPECT BOTH REAR CALIPERS (BRAKE-CYLINDERS) RECEIVE LESS THAN ADEQUATE PRESSURES + PADS ARE TOUCHING ONLY HALF OF EXPECTED ROTOR AREA. IMMEDIATE & THOROUGH INSPECTION OF MY VEHICLE IS REQUESTED.

BOUGHT VEHICLE 'CERTIFIED' ON 04/20/17 AND FIRST OIL CHANGE 06/30/17 CORROSION ON BATTERY TERMINAL NOTATED. NEW BATTERY PURCHASED. 05/25/17, CORROSION IS AGAIN NOTATED. VEHICLE HAS BEEN THROUGH 2 SEPARATE OIL CHANGES AND NO CORROSION NOTATED. NOW DEALER IS STATING VERBALLY $5800 TO FIX TERMINALS AND CABLE DUE TO BATTERY ACID AND CORROSION LEADING TO ELECTRICAL DAMAGE. HARNESS DAMAGE. FLAW OF THIS VEHICLE IS ALL COMPONENTS ARE INTERCONNECTED. REP WILL NOT PUT IN WRITING, BUT IS SAYING MAJOR HAZARD. TOYOTA WILL GIVE ONLY $2500 TOWARDS COST. NOT DRIVING CAR AT THIS TIME.

DOOR LOCKS REPLACED ON PASSENGER FRONT DOOR AT TOYOTA DEALERSHIP (YOKEM TOYOTA) LESS THAN 6 MONTHS LATER DOING THE SAME THING . NOW PASSENGER REAR DOOR DOING THE SAME THING. VERY EXPENSIVE REPAIRS

I AM ASKING THAT THE NHTSA INVESTIGATE THE 2013 HIGHLANDER LIMITED FOR THE ABILITY TO TURN OFF THE CAR WHILE IN "DRIVE" AFTER PARKING. WE PURCHASED OUR CAR NEW FORM THE DEALER, AND EVER SINCE WE HAVE BEEN ABLE TO TURN THE CAR OFF THE VEHICLE AFTER PARKING BUT IN "DRIVE" WHICH HAS LED TO THE CAR UNINTENTIONALLY ROLLING DOWNHILL ON SEVERAL TIMES. ON TWO OCCASIONS IT HAS LED TO THE CAR NOT RESTARTING. WE HAVE ASKED OUR LOCAL DEALER AND SERVICE PEOPLE, AT TOYOTA OF SEATTLE, ABOUT THIS SEVERAL TIMES AND HAVE BEEN TOLD, ALBEIT WITH INCONSTANT REASONING, THAT THE CAR WAS DESIGNED TO HAVE THIS CAPABILITY. WE HAVE TWO SMALL CHILDREN AND TO US THIS SEEM EXTREMELY DANGEROUS, AS THE ONLY WAY TO BE ALERTED TO THE FACT THAT YOU'VE LEFT THE CAR IN "DRIVE", OTHER THAN THE VEHICLE ROLLING, IS A BEEP SOUND. HOWEVER, THIS BEEP IS THE EXACT SAME SOUND ALERT YOU GET WHEN YOUR LIGHTS ARE ON, OR A DOOR IS OPEN, OR YOU'RE RUNNING OUT OF GAS -- MAKING IT A COMMON SOUND THAT DOES NOT SIGNIFY A DANGEROUS SITUATION. ALSO, OFTEN THIS SOUND DOES NOT REGISTER IN THE BRAIN UNTIL YOU ARE OUT OF THE VEHICLE, BECAUSE THE SAME SOUND IS USED TO ALERT THAT A DOOR HAS BEEN OPENED BEFORE THE CAR WAS TURNED OFF. IN WHICH CASE, THE NOISE GOES AWAY AFTER YOU GET OUT AND CLOSE THE DOOR. WE HAVE HAD SEVERAL OCCASIONS WHERE OUR CHILDREN HAVE GOTTEN OUT OF THE PARKED VEHICLE WHILE WE'RE TRYING TO DETERMINE THE SOURCE OF THE BEEP AND THEN THE CAR WILL START ROLLING. I AM A CAREFUL PERSON, SO GIVEN MY INNUMERABLE CLOSE CALL

WHILE TRAVELLING IN HIGH SPEED LANE ON I80 NEAR SACRAMENTO CA. I ATTEMPTED TO ADJUST TELESCOPIC STEERING WHEEL AND THE STEERING WHEEL CAME OFF IN MY HANDS AND BY GRACE OF GOD WAS ABLE TO SLOW AND GET OFF ROAD ON THE HAND HIGH SPEED BREAKDOWN LANE AND SOMEHOW REMOUNT THE STEERING WHEEL. VEHICLE CURRENTLY AT DEALERSHIP FOR REPAIR AND I WAS TOLD THAT THE STEERING AND MOUNT WOULD NEED TO BE REPLACED AND WILL COST IN EXCESS OF $2000.00. I HAVE CONTACTED TOYOTA, STARTED A CASE FILE WITH THEM AND WAITING ON THEIR REPLY.

EACH OF THE FOUR DOOR LOCK ACTUATORS HAVE MALFUNCTIONED SUCH THAT THE DOOR CANNOT BE UNLOCKED/OPENED FROM EITHER THE INSIDE OR OUTSIDE OF THE CAR. THIS HAS OCCURRED DURING THE PAST 18 MONTHS. IT IS A SAFETY HAZARD IN CASE OF A WRECK/FIRE WHERE SOMEONE COULD NOT GET OUT OF THE CAR EMERGENTLY OR SECURITY THREAT IF THE DRIVER/PASSENGER EMERGENTLY NEEDED TO ENTER THE CAR TO AVOID HARM. I HAVE RECEIPTS FOR ALL REPAIRS AT THE LOCAL TOYOTA DEALERSHIP. I WAS TOLD BY A TOYOTA DEALER SHIP REPRESENTATIVE THIS IS A RECOGNIZED ISSUE WITH THE VEHICLE.

I HAVE A 2013 TOYOTA HIGHLANDER AND RECENTLY WHILE DRIVING TOWARD A STOP SIGN, I WENT TO SLOW MY VEHICLE TO STOP AND MY BRAKE PEDAL WAS STUCK. ALSO, THE BRAKE PEDAL SEEMED TO BE IN A HIGHER THAN NORMAL POSITION BECAUSE I REMEMBER HAVING TO RAISE MY LEG TO REACH THE HEIGHT OF THE PEDAL. NO MATTER HOW HARD I PRESSED I COULDN'T GET THE BRAKE PEDAL TO THE FLOOR AND I WAS UNABLE TO STOP THE CAR. I WAS FORCED TO GO THROUGH THE STOP SIGN AND INTO WHAT IS OFTEN A VERY BUSY STREET IN MY CITY. THANK GOD NO CARS WERE COMING DURING THE TIME OF MY INCIDENT. AFTER THAT THE BRAKE PEDAL WENT BACK TO PERFORMING NORMALLY AND I GOT THE CAR BACK HOME. LATER I HAD MY VEHICLE FLATBED TO A VERY GOOD GARAGE. MECHANICS DISASSEMBLED THE ENTIRE BRAKE SYSTEM AND DROVE MY VEHICLE BUT, THEY DIDN'T FIND A PROBLEM. ROAD CONDITIONS THAT DAY WERE DRY OTHER THAN A SMALL ICE PATCH I HAD TO GO OVER PRIOR TO THE STOP SIGN. IT HAD SNOWED DAYS BEFORE SO THE ROADS WERE PLOWED AND VERY CLEAN EXCEPT THIS SMALL ICE PATCH REMAINED. BUT, BECAUSE IT WAS ON THE ROAD MY SPEED WAS MUCH SLOWER THAN NORMAL. MONTHS PRIOR TO THIS INCIDENT I HAD A DIFFERENT A ISSUE WITH THESE BRAKES AND BOUGHT IT TO THE DEALER AND THEY DIDN'T FIND ANYTHING AND TOLD ME MY EXPERIENCE WAS NORMAL. UNCOMFORTABLE WITH THEIR ANSWER A MONTH LATER I HAD THE BRAKES CHECKED AT A DIFFERENT AUTO SHOP AND AGAIN THE MECHANIC FOUND NOTHING. HOWEVER, THIS LATEST INCIDENT WAS THE MOST SERIOUS ONE. I'M NOT CONVINCED IT'S NOTHING AND HAVE READ ABOUT OTHER HIGHLANDER

WHILE TURNING THE STEERING I FEEL A KLUNK THIS IS HAPPENS ALWAYS WHEN TURN THE WHEEL. FRUSTRATED REALLY NEED YOUR HELP. REGARDS..

THIS VEHICLE HAS A KNOCKING OR CLUNKING SOUND WHEN TURNING THE STEERING WHEEL. THIS IS A COMMON COMPLAINT ON TOYOTA HIGHLANDERS BUT TOYOTA IS NOT OFFERING TO FIX THESE VEHICLES WHEN OUT OF WARRANTY. THIS IS A DEFECT IN THESE VEHICLES AND SHOULD BE FIXED BY TOYOTA FREE OF CHARGE.

THE VEHICLE HAS AROUND 37K MILES AND STARTED TO GET A BUMP OR THUD SOUND WHEN TURNING TO RIGHT AND TURNING OVER ALL BEGIN TO GET SLUGGISH. I TOOK IT TO THE DEALSHIP FRED HAAS IN HOUSTON AND IT WAS DIAGNOSED WITH A DRIVE SHAFT PROBLEM AND REQUIRED A EXPENSIVE REPAIR AND FRONT END ALIGNMENT. I QUESTIONED THE SERVICE REP AS IT SEEMED TO BE VERY LOW MILEAGE FOR A ISSUE WITH THE DRIVE SHAFT. HE ADVISED THAT IT WAS NOT COVERED AS MY 36K 3 YEAR STANDARD WARRANTY HAD RUN OUT. AFTER RESEARCHING IT SEEMS THAT THIS IS A HIGHLANDER DEFECT AND SHOULD BE COVERED BY A RECALL. IF THIS CAR HAD 80K OR MORE MILES I MIGHT BE OF A DIFFERENT OPINION BUT THIS CAR IS WAY TOO NEW TO HAVE AN ISSUE LIKE THIS ESPECIALLY ON SUCH AN IMPORTANT ELEMENT LIKE STEERING. THIS IS AN OBVIOUS ENGINEERING AND MANUFACTURING PROBLEM AND A REPLACEMENT PART THAT WILL ONLY HAVE A 1 YEAR WARRANTY IS NOT GOOD ENOUGH.

THERE IS A CLUNKING NOISE WHEN TURNING AT LOW SPEEDS. MY MECHANIC SAYS THERE IS A DEFECT IN THE DESIGN OF THE STEERING SHAFT. HE SAID THIS COMMONLY OCCURS WITH THIS MODEL HIGHLANDER, SOMETHING SUPPORTED BY NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE. TOYOTA DENIES RESPONSIBILITY AND WON'T ISSUE A RECALL, THOUGH IT IS A SAFETY RISK.

POWER TRAIN FAILED WHILE DRIVING ALONG A CITY STREET AT 30MPH- CAR HAD NO POWER- CHECK HYBRID COMPONENTS AND CHECK BRAKE SYSTEM LIGHTS APPEARED ON THE CENTER CONSOLE- I BELIEVE IT FAILED DUE TO THE HYBRID ELECTRICAL SYSTEM AND IS IDENTICAL TO DESCRIPTIONS OF EARLIER HYBRID INVERTER FAILURES IN 2006-2010 MODELS OF HIGHLANDER AND LEXUS THAT WERE RECALLED BY TOYOTA-