Page 5 of 20 · complaints 201–250 of 953

2002 Toyota Camry complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Steering
Filed Feb 17, 2011174,720 milesNH

THE STEERING FAILED, TOO HARD TO TURN THE WHEEL. THE REPAIR SHOP REPLACED THE STEERING SHAFT WITH U- JOINTS. THEY SAID IT IS COMMON IN 2002 CAMRY. *TR

Steering
Filed Feb 11, 2011TX

I HAVE A 2002 TOYOTA CAMRY. I HAVE HAD TO REPLACE INTERMEDIATE STEERING SHAFT IN THE STEERING COLUMN. THE TOYOTA SERVICE MANAGER TOLD ME THIS WAS A COMMON PROBLEM AND HAPPENED A LOT IN THIS MODEL. AFTER DOING SOME RESEARCH I FOUND THAT THIS HAPPENS TOO OFTEN TO THE 2002 CAMRY. THE STEERING COLUMN IS A TWO PIECE ROD THAT COULD TO CATASTROPHIC STEERING LOSS. I CONTACTED TOYOTA COMPLAINT DEPARTMENT AND THEY TOLD ME WAS THAT THEY HAD ISSUED A SERVICE CALL THAT ONLY INCLUDED GREASING THE SHAFT. *TR

Power Train › Automatic Transmission
Filed Jan 20, 2011120,000 milesCA

AUTOMATIC TRANSMISSION FAILURE ON THE FREEWAY. INITIALLY HARD-SHIFTING, THEN LOSS OF POWER WHEN ACCELERATING TO PASS. MILES LATER WHILE CRUISING ON LEVEL GROUND ON THE FREEWAY, THE TRANSMISSION DISCONNECTED (FELT LIKE IT WENT TO NEUTRAL) AND I NEEDED TO PULL OVER TO THE SIDE OF THE ROAD IMMEDIATELY. TURNED OFF ENGINE, WAITED AND RE-STARTED CAR. USED A MERGING RAMP TO SAFELY MERGE BACK INTO TRAFFIC. TOYOTA DEALER TELLS ME THAT THE TRANSMISSION FLUID WAS LIKE "CHOCOLATE" AND THERE WERE CHUNKS OF METAL IN THE BOTTOM OF THE PAN. NEEDED A NEW TRANSMISSION ($3300-$4800). CAR WAS LAST SERVICED AT ANOTHER TOYOTA DEALER (WONDRIES IN ALHAMBRA, CA) 14,000 MILES AGO AND HAD THE TRANSMISSION FLUID CHANGED AT THAT TIME. *TR

Electrical SystemFire
Filed Jan 9, 2011104,100 milesAZ

ON TUESDAY, DECEMBER 28, 2010, AT APPROXIMATELY 8:30 PM, (AZ-GMT) I WAS DRIVING MY 2002 TOYOTA CAMRY SE 4-DR IN A ROAD CONSTRUCTION ZONE AT 15 MILES PER HOUR. I CAME TO A STOP AT A RED SIGNAL LIGHT WHEN I SMELLED THE ODOR OF AN ELECTRICAL FIRE. I STARTED CHECKING THE DASHBOARD FOR ANY WARNING LIGHTS ON, WHICH THERE WERE NONE LIT. A/C AND HEATER SWITCHES WERE IN THE OFF POSITION. AS THE LIGHT TURNED GREEN, I WENT THROUGH THE INTERSECTION AND PULLED OVER IMMEDIATELY. I STARTED LOOKING AROUND THE INTERIOR TO SEE IF SOMETHING WAS BURNING. AS I WAS CHECKING THE BACK SEAT, I SAW BLACK SMOKE BILLOWING OUT OF THE REAR BOTTOM OF THE CAR, THINKING THAT IT WAS SOMETHING BURNING IN THE TRUNK. I USED THE TRUNK LEVER TO OPEN IT, GOT OUT OF THE CAR AND NOTICED THAT NOTHING WAS BURNING THERE, AND WENT BACK TO THE DRIVERS DOOR. I THEN NOTICED FLAMES COMING FROM THE BOTTOM OF THE ENGINE COMPARTMENT. I REALIZED THAT THE ENGINE WAS STILL RUNNING. I TURNED THE CAR OFF AND RAN A SAFE DISTANCE AWAY FROM IT. I DIALED 911 TO REPORT THE FIRE. I WAS LESS THAN A HALF MILE FROM HOME AND CALLED MY HUSBAND, WHO RESPONDED IN LESS THAN 5 MINUTES WITH A LARGE FIRE EXTINGUISHER. HE DID NOT OPEN THE HOOD, BUT TRIED TO EXTINGUISH THE FLAMES FROM THE FRONT END, BUT WAS UNSUCCESSFUL. THE FIRE SPREAD RAPIDLY INTO THE FRONT SEAT AREA BEFORE THE FIRE DEPT ARRIVED. THE CAR WAS A TOTAL LOSS. THERE WAS NOTHING WRONG WITH THE TOYOTA AS IT WAS IN GOOD OPERATING CONDITION AND SERVICED REGULARLY. PREVIOUSLY THAT DAY, I HAD

Vehicle Speed Control
Filed Jan 3, 201173,720 milesPR

ON NOV. 11, 2010 WHILE DRIVING MY 2002 CAMRY, SUDDENLY THE ENGINE ACCELERATE, NOT BRAKES FUNCTION AT THAT TIME THEN I TOOK A SLOPE WERE VEHICLE FINALLY STOP AND TURN THE ENGINE OFF. CALL THE AUTO-DEALER FOR APPOINTMENT TO CHECK FAILURE. MEANWHILE ONLY VEHICLE PROBLEM WAS THE REVOLUTIONS (RPM), TOO LOW ON NOV. 24, 2010 TOOK THE VEHICLE TO THE AUTO-DEALER WERE THE MECHANIC STATED, FAILURE WAS CAUSED BY THE THROTTLE. REPLACEMENT BY A NEW THROTTLE. *TR

Vehicle Speed Control
Filed Dec 22, 2010120,000 milesMN

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE INDEPENDENTLY DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSED AS A FAULTY ACCELERATOR. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 120,000.

Engine and Engine Cooling
Filed Dec 18, 2010101,500 milesMA

THE CAR ACCELERATES AT A HIGH RATE WITH LITTLE PRESSURE ON GAS. IT SEEMS TO HAPPEN AT RANDOM TIMES WHEN THE CAR IS WARM. I COULD BE STOPPED AT A RED LIGHT THEN HAVE IT HAPPEN WHEN THE LIGHT TURNS AND I STEP ON THE GAS. IT ALSO HAS HAPPENED WHEN ACCELERATING WHILE STILL MOVING IE: TAKING A CORNER WHILE SLOWING THEN STEPPING ON THE GAS ONCE I HAVE STRAIGHTENED OUT. *TR

Vehicle Speed ControlCrash
Filed Dec 14, 2010CA

S10 DIRECT REPLY-LETTER TO THE SECRETARY FROM (2002 TOYOTA CAMRY SUDDEN ACCELERATION) *TGW THE CONSUMER STATED WHEN THE GEAR WAS PLACED IN REVERSE, THE VEHICLE WENT OUT OF CONTROL. THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE APPLIED AND CONSEQUENTLY, THE CONSUMER CRASHED INTO A BUILDING. *JB UPDATED 01/20/11

Vehicle Speed Control
Filed Nov 16, 201089,000 milesWI

STUCK ACCELERATOR PEDAL 2002 TOYOTA CAMRY. I HAVE A 2002 TOYOTA CAMRY SE 4 CYLINDER AUTOMATIC THAT HAS HAD THE ACCELERATOR STICK UNDER THE FLOOR MAT SEVERAL TIMES IN THE LAST WEEK. I HAVE BEEN ABLE TO PULL THE MAT OFF THE ACCELERATOR SO FAR. *TR

Vehicle Speed ControlCrash1 injured
Filed Nov 15, 201058,000 milesNJ

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK WALL. THE CONTACT WAS INJURED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS AVAILABLE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED THAT SOMEONE WOULD GET BACK TO HER. UPDATED 1/19/2010 UPDATED 04/20/11

Latches/Locks/Linkages
Filed Nov 1, 2010MO

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT STATED THAT BOTH REAR DOORS DID NOT LOCK OR UNLOCK AUTOMATICALLY. THE CONTACT HAD TO OPEN THE FRONT DOORS TO UNLOCK THE VEHICLE AND HAD TO MANUALLY LOCK THE REAR DOORS BEFORE EXITING. THE DEALER INSPECTED THE VEHICLE BUT THE CONTACT COULD NOT REMEMBER WHAT THE DEALER SAID NEEDED TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS APPROXIMATELY 105,000.

Engine and Engine Cooling › Engine
Filed Oct 30, 2010125,000 milesFL

MY 2002 TOYOTA CAMRY HAD STALLED-ENGINE PROBLEM THESE YEARS. MOST OF THE PROBLEM HAPPENED WHEN THE CAR STOPPED AT THE TRAFFIC RED LIGHT OR STOP SIGN. WHEN I APPLY THE BRAKE TO SLOW DOWN AND WAITING AT THE TRAFFIC LIGHTS OR AT THE STOP SIGN, MY CAMRY CAR ENGINE ABRUPTLY CEASES OPERATING AND STOPS TURNING. I HAVE TO TURN THE KEY AND START THE ENGINE AGAIN. THIS PROBLEM HAPPENED A LOT OF TIMES THESE YEARS AND GIVE ME A BIG TROUBLE WHEN A LOT OF OTHER CARS WAITING BEHIND ME. IT'S NOT SAFE AND BE DANGEROUS ESPECIALLY IN HEAVY TRAFFIC. THIS STALLED ENGINE PROBLEM JUST HAPPENED THIS MORNING WHEN I SENT MY SON TO THE BASEBALL GAME. *TR

Vehicle Speed ControlCrash
Filed Oct 29, 2010NY

2002 TOYOTA CAMRY. APPROPRIATE HANDLING- LETTER FROM REGARDING TOYOTA'S RECALL INCLUDING THE 2002 TOYOTA CAMRY *TGW THE CONSUMER STATED IN APRIL 2004, THE VEHICLE SURGED WHEN HE APPLIED THE BRAKE GOING DOWNHILL INTO A PARKING GARAGE. HE WAS ABLE TO STOP BY PUTTING THE GEAR IN PARK. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. IN DECEMBER 2008, AS HE WAS COMING TO STOP IN A DRIVEWAY, SLIGHTLY DOWNHILL, THE VEHICLE SURGED AGAIN. HE HAD HIS FOOT ON THE BRAKE IN PREPARATION TO COME TO A FULL STOP. THERE WAS NOT MUCH ROOM TO STOP, SO CONSEQUENTLY, THE CONSUMER CRASHED INTO A GARAGE AND CAUSED DAMAGE TO A PARK CAR. *JB

Vehicle Speed ControlCrash
Filed Oct 27, 2010NM

2002 TOYOTA CAMRY. S10 APPROPRIATE HANDLING- LETTER FROM REGARDING TOYOTA PROBLEM *TGW THE CONSUMER STATED SHE AS WELL AS HER HUSBAND EXPERIENCED SUDDEN ACCELERATION ON THREE SEPARATE OCCASIONS WHICH RESULTED IN ACCIDENTS. THE FIRST ACCIDENT OCCURRED WHEN THE CONSUMER WAS SLOWING DOWN TO MAKE A LEFT TURN, WHEN SUDDENLY SHE FOUND HERSELF IN THE MIDDLE OF HEAVY TRAFFIC AND SUBSEQUENTLY WAS HIT BY ANOTHER VEHICLE. SHE WAS CITED FOR FAILING TO YIELD. THE SECOND TIME, HER HUSBAND WAS STOPPING ON A SIDE STREET BEFORE ENTERING A MAIN STREET AND HE DISCOVERED HE WAS UNABLE TO STOP THE VEHICLE AND CONSEQUENTLY, HIT ANOTHER VEHICLE. THE LAST ACCIDENT, THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED AND SHE CRASHED INTO HER GARAGE WALL CAUSING THOUSANDS OF DOLLARS WORTH OF DAMAGE. THE CONSUMER STATED PRIOR TO THE ACCIDENTS. THERE WERE RARE OCCASIONS, AT ANTICIPATED STOPS WHEN SHE LIFTED HER FOOT FROM THE ACCELERATOR TO SLOW DOWN TO PLACE IT ON THE BRAKE, THE BRAKE WOULD NOT ENGAGE. INSTEAD OF SLOWING DOWN, THE VEHICLE WOULD LURCH AHEAD. *JB

Fuel System, Other
Filed Oct 26, 2010175,000 milesTN

VEHICLE DIES IN MIDDLE OF THE ROAD WHEN IDLING. THIS ALMOST CAUSED AN ACCIDENT A FEW DAYS BACK. I AM TOLD THIS IS THE FAILED THROTTLE BODY (APPARENTLY A DEFECTIVE PART) WHICH HAS ALREADY BEEN REPLACED ONCE ON MY VEHICLE. *TR

Service Brakes, HydraulicCrash3 injured
Filed Oct 24, 201060,000 milesFL

I HAVE A 2002 TOYOTA CAMRY WHICH HAS FAULTY BRAKES. EARLIER IN THE YEAR I WAS USING THIS CAR FOR LONG DISTANCES DUE TO SCHOOL AND WORK. I THOUGHT THIS CAR WOULD BE SAFER BECAUSE OF ITS LARGER BODY AND SMOOTHER DRIVE. I NOTICED THAT THE BRAKES HAD A SLOW RESPONSE TIME AND THAT IF I HAD TO STOP HARD, I COULD END UP HITTING THE CAR IN FRONT OF ME. I HAD TO DEAL WITH THE STOP AND GO OF RUSH HOUR EVERY DAY AND ONE DAY I WAS DRIVING MY FRIEND HOME AND THERE WAS A SUDDEN STOP IN TRAFFIC AND IF I HADN'T STOPPED IN THE EMERGENCY LANE TO STOP, I WOULD HAVE RAN INTO THE CAR IN THE FRONT OF ME. LATER, ON MY GRADUATION DAY FROM COLLEGE, MY FATHER WAS DRIVING THE CAR HOME AND THERE WAS A CAR TURNING LEFT IN THE ONCOMING LANE AND DUE TO THE BRAKES SLOW RESPONSE TIME WE ENDING UP HITTING THE CAR AT A SPEED THAT COULD HAVE BEEN CONTROLLED IF THE BRAKES HAD WORKED BETTER. BECAUSE OF THIS ACCIDENT I HAVE INJURIES THAT BOTHER ME STILL TO THIS DAY. WE HAVE HAD SEVERAL TUNE-UPS AND BRAKE CHECKS TO SEE IF THEY ARE WORKING CORRECTLY AND HAVE NEVER HEARD ONCE THAT THE BRAKES HAVE AN ISSUE. I LOOKED ON A BLOG AND REALIZED THAT A LOT OF OTHER OWNERS OF 2002 CAMRY'S HAVE THE SAME PROBLEM. THEY HAVE GOTTEN THEM TIGHTENED AND CHECKED AND FEAR THAT AN ACCIDENT COULD OCCUR, WHICH IN MY CASE HAPPENED AND COULD HAVE BEEN EVEN WORSE IF WE WERE DRIVING AT AN EVER FASTER SPEED. *TR

Vehicle Speed ControlCrash
Filed Oct 12, 201090,000 milesMD

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT STATED THAT THE DRIVER STARTED THE VEHICLE AND SHIFTED INTO REVERSE, WHEN IT SUDDENLY ACCELERATED FORWARD TO 65 MPH. THE VEHICLE CRASHED INTO A GARAGE AND HIT ANOTHER VEHICLE, PUSHING THE VEHICLE TWO FEET. THE DRIVER TURNED OFF THE VEHICLE AND GOT OUT. THE RIGHT FRONT TIRE ON THE CONTACT'S VEHICLE MELTED BECAUSE OF THE HEAT ACCUMULATED BECAUSE OF THE ACCELERATION. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 90,000.

Engine and Engine Cooling
Filed Sep 25, 2010111,000 milesIN

ABOUT 2 MONTHS AGO I STARTED EXPERIENCING A JERKING OF MY CAR AT ABOUT 40 MPH. MY CAR IS A 2002 CAMRY XLE V6. I TOOK IT TO THE DEALERSHIP AND HAD TWO TECH'S RIDE WITH ME AND THEY EXPERIENCED THE JERKING BUT COULDN'T DETERMINE WHAT IT WAS. NOW THE JERKING IS GETTING WORSE AND IS HAPPENING AT ALL SPEEDS. I HAVE ABOUT 111000 MILES ON THE CAR PRESENTLY. I HAVE HAD A FEW TIMES WHERE I THOUGHT THE CAR WAS GOING TO STOP COMPLETELY IN THE MIDDLE OF TRAFFIC. I CALLED TOYOTA'S NATIONAL OFFICE TO MAKE SURE MY DEALERSHIP HADN'T MISSED A RECALL OR SERVICE BULLETIN AND THE NATIONAL OFFICE SAID THERE WASN'T A RECALL OR SERVICE BULLETIN. HOWEVER, I HAVE FOUND MANY SIMILAR COMPLAINTS ON THE INTERNET. THE NATIONAL OFFICE OFFERED TO CALL MY DEALERSHIP, WHICH THEY DID, I DON'T KNOW WHAT THEY'LL DO FOR ME SINCE LAST TIME THEY TOLD ME UNTIL A CHECK ENGINE LIGHT COMES ON THEY CAN'T DO ANYTHING. I HAVE NEVER HAD A CHECK ENGINE LIGHT COME ON. *TR

Electronic Stability Control (esc)
Filed Sep 21, 201050,586 milesFL

2002 CAMRY WITH ONLY 50,586 MILES DRIVEN VERY EASY BY MY WIFE. VSC TRAC OFF LIGHTS COME ON AND STAY ON AFTER CAR IS IN MOTION WHICH I AM TOLD MEANS THE VEHICLE STABILITY CONTROL IS NOT WORKING. IN CERTAIN SITUATIONS AM TOLD THIS CAN POSSIBLY CAUSE AN ACCIDENT OR INJURY. TOOK CAR TO A TOYOTA DEALER AND AM TOLD IT NEEDS A SKID CONTROL ECU AND YAW RATE SENSOR AT A COST OF $2600 PLUS TAX. HAVE CALLED TOYOTA CUSTOMER ASSISTANCE CENTER AND ALL THEY WILL DO IS CONTACT THE DEALER'S CUSTOMER RELATIONS PERSON TO SEE WHAT THEY ARE WILLING TO DO. I GUESS TOYOTA ISN'T WILLING TO DO ANYTHING. I AM REPORTING THIS BECAUSE I HAVE HEARD THERE HAVE BEEN ISSUES WITH TOYOTA'S VEHICLE STABILITY CONTROL. *TR

Vehicle Speed ControlCrash
Filed Sep 21, 201042,000 milesNC

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH APPROACHING AN INTERSECTION TO MAKE A LEFT TURN. WHEN THE BRAKE WAS APPLIED THERE WAS AN UNINTENDED ACCELERATION AND CAUSED THE VEHICLE TO CRASH INTO THE PROCEEDING VEHICLE. THERE WERE NO PERSONAL INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

Vehicle Speed ControlCrash2 injured
Filed Sep 10, 2010NY

2002 TOYOTA CAMRY. CONSUMER STATES PROBLEM WITH BRAKES *TGW THE CONSUMER STATED WHEN HE APPLIED THE BRAKES TO SLOW DOWN, THERE WAS NO BRAKE RESPONSE AND THE VEHICLE CONTINUED TO ACCELERATE. CONSEQUENTLY, THE CONSUMER REAR ENDED ANOTHER VEHICLE. THE CONSUMER AND HIS WIFE SUFFERED MINOR INJURIES. *JB

Vehicle Speed ControlCrash2 injured
Filed Sep 10, 201080,000 milesOH

1. EVENTS LEADING TO FAILURE: ON 11/21/09. AT ABOUT 10:45 PM, THE ACCELERATOR ON MY 2002 TOYOTA CAMRY XLE JAMMED OPEN. 2. CONSEQUENCES: I TRIED TO STOP THE CAR BY STEPPING VERY HARD ON THE BRAKE PEDAL, BUT THE CAR KEPT ACCELERATING. AS A RESULT, THE CAR HIT A TREE HEAD-ON. MY WIFE AND I BOTH SUFFERED BODILY INJURIES. 3. WHAT WAS DONE TO CORRECT THE FAILURE: I WROTE THREE LETTERS TO TOYOTA, AND I RECEIVED REPLIES TO EACH ONE. TOYOTA SENT AN INVESTIGATOR TO EXAMINE MY CAR. TOYOTA'S LEGAL DEPARTMENT CONCLUDED THAT THERE WAS NOTHING WRONG WITH MY CAR THAT COULD HSVE CAUSED THE SUDDEN ACCELERATION. HOWEVER, THEY WOULD NOT RELEASE TO ME THE DATA THAT THEY OBTAINED, FROM DOWNLOADING THE DATA FROM THE CAR'S MAIN COMPUTER. *TR

Latches/Locks/Linkages
Filed Sep 8, 20108,550 milesVA

FAILURE OF DOOR LATCHES ON A TOYOTA 2002 CAMRY. IN THE LAST YEAR I HAVE HAD BOTH DOOR LATCHES ON THE DRIVER AND PASSENGER SIDE TO BREAK WITHOUT ANY NOTICE, PREVENTING EXIT FROM THE VEHICLE. CONTACTED TOYOTA AND THE Y NOT ACKNOWLEDGE ANY PROBLEMS WITH THE LATCHES. *TR

Vehicle Speed Control
Filed Sep 2, 201031,000 milesNY

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. AFTER STARTING THE VEHICLE THE CONTACT SHIFTED INTO DRIVE GEAR AND NOTICED THE VEHICLE WOULD NOT ACCELERATE UNLESS THE PEDAL WAS DEPRESSED MORE THAN 3/4 OF THE WAY DOWN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED A COMPUTER CHIP WAS MALFUNCTIONING. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO PRIOR WARNINGS. THE FAILURE MILEAGE WAS 31000 AND THE CURRENT MILEAGE WAS 32000.

Steering › Column
Filed Aug 31, 201090,000 milesFL

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT WAS DRIVING 20 MPH WHEN THE STEERING FAILED AND BECAME EXTREMELY RESISTANT. THE DEALER INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT THE STEERING COLUMN WOULD NEED REPLACING. THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURE AND CURRENT MILEAGE WAS 90,000.

Engine and Engine Cooling › Cooling System
Filed Aug 30, 2010130,000 milesAZ

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED A PUDDLE OF COOLANT UNDERNEATH THE VEHICLE WHERE IT WAS PARKED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE WATER PUMP WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE LOCAL MECHANIC WHERE THE RADIATOR WAS REPLACED. ONE MONTH AFTER THE VEHICLE WAS REPAIRED THE FAILURE RECURRED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 130000.

Vehicle Speed Control
Filed Aug 23, 201047,000 milesGA

WE WERE RIDING ON A COBBLE STONE STREET GOING VERY SLOW IN A TOURIST AREA OF SAVANNAH, GA. OUR 2002 TOYOTA CAMRY, SUDDENLY ACCELERATED OUT OF CONTROL. WITH THE BRAKE FULLY ENGAGED WE SKIDDED DOWN THE STREET IN SHOCK. IT LASTED ABOUT 4 TO 5 SECONDS AND THANKFULLY THERE WERE NO PEOPLE OR OTHER CARS IN THE WAY. I ESTIMATE WE WENT ABOUT 50 YARDS. IT STOPPED AS SUDDENLY AS IT STARTED. WE THEN CALLED THE POLICE TO REPORT WHAT HAPPENED AS WE WERE VERY SHOOK UP. WE REPORTED THIS TO THE TOYOTA DEALER WE BOUGHT THE CAR FROM. THEY HAD IT TOWED TO THEIR DEALERSHIP. THEN THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR AND THEY WOULD CALL TOYOTA FOR FURTHER DIRECTION. I AM WAITING FOR THEM TO CALL ME BACK. *TR

Vehicle Speed ControlCrash
Filed Aug 15, 201050,493 milesTX

STOPPED IN LINE AT FAST FOOD DRIVE-UP. PLACED VEHICLE IN PARK. PLACED VEHICLE IN DRIVE TO MOVE FORWARD AND THE VEHICLE QUICKLY ACCELERATED. STEPPED ON BRAKE PEDAL AND THE VEHICLE WOULD NOT STOP. VEHICLE STOPPED AFTER SLAMMING INTO VEHICLE IN FRONT. WILL BE GOING BY THE TOYOTA DEALERSHIP IN THE MORNING TO REPORT WHAT HAPPENED. *TR

Engine and Engine Cooling
Filed Aug 11, 201079,000 milesNY

CAR WAS FILLED WITH GAS ON RETURN TRIP AND WHILE IN TRAFFIC SUDDENLY BEGAN TO DECELERATE WITH NO WARNING. THE CAR WAS PULLED OVER AND STOPPED. SAMARITANS STOPPED TO SUPPORT STRANDED CAR AND WHEN THEY TRIED TO TURN THE CAR ON , IT WOULD NOT TURN OVER. WHEN CHECKED BY A INDIVIDUAL WHO IDENTIFIED HIMSELF AS A MECHANIC, HE SAID, HE DIDN'T UNDERSTAND THE PROBLEM. IT WAS CLEAR THAT THERE WAS OIL IN THE CAR AND IT WAS CLEAN. INSURANCE COMPANY AND TOWING SERVICE SUPPORT CALLED AND $400.00 PLUS DOLLARS LATER THE CAR WAS RETURNED TO LOCAL DEALER. AFTER CONVERSATION WITH DEALER REPRESENTATIVE , WE WERE INFORMED THAT OUR OBVIOUS NEGLIGENCE AROUND REGULAR MAINTENANCE AND OIL CHANGES WERE THE CAUSE OF THE OIL SLUDGE THAT CAUSED THE DAMAGE TO OUR CAR TO THE TUNE OF $4,600. SEVERAL CONVERSATIONS LATER, ALLOWING COOLER HEADS TO PREVAIL, WE WERE ABLE TO GAIN SOME SUPPORT FROM THE LOCAL DEALER HOWEVER WE WERE STILL RESPONSIBLE FOR THE COST OF THE SECOND HAND ENGINE BECAUSE TOYOTA REFUSED TO COVER THE COST OF THE PROBLEM.BECAUSE WE LIVE IN A SMALL COMMUNITY AND HAVE BEEN DOING BUSINESS WITH THIS GROUP FOR YEARS, WE WERE ABLE TO GET THE PART OF THE CAR THAT CONTRIBUTED TO THE PROBLEM. THE MECHANIC IN QUESTION REPORTED THAT HE HAD NEVER SEEN ANYTHING QUITE LIKE THIS BEFORE AND HE HA BEEN WORKING FOR MANY YEARS AT THE SAME LOCATION. ADDITIONALLY, WE HAVE ACCESS TO THE PAPERWORK FROM OUR LOCAL MECHANIC WHO HAS ROUTINELY DONE THE OIL CHECKS SINCE WE'VE HAD THE CAR. EVEN AFTER PHONE CALLS AND LETTER R

Steering
Filed Aug 5, 201088,375 milesNJ

I THINK MY 2002 TOYOTA CAMRY HAS THE SAME STEERING PROBLEM AS THE RECENT STEERING RECALL FOR THE TOYOTA AVALONS. ON 2/27/09 I HAD TO GET $970.00 OF REPAIRS INCLUDING A "REMAN GEAR ASSY AND CONE RETURM". WHEN I BROUGHT THE CAR IN FOR REPAIRS THE TOYOTA DEALER WAS STUMPED AS TO THE PROBLEM, BUT IT SOUNDS A LOT LIKE THE RECENT AVALON PROBLEM, COULD THE CAMRYS HAVE THE SAME DEFECTIVE PARTS? *TR

Electrical System
Filed Aug 4, 201060,468 milesWI

ONE OF TWO ELECTRONIC ACCELERATOR POSITION SENSORS MALFUNCTIONED ON MY 2002 TOYOTA CAMRY. I EXPERIENCED A SLUGGISH RESPONSE TO PEDAL ACTION (I.E. I HAD TO PUSH THE PEDAL FARTHER THAN NORMAL TO GAIN ANY ACCELERATION - CHECK ENGINE LIGHT WAS ALSO ILLUMINATED). I IMMEDIATELY DROVE TO MY MECHANIC'S SHOP FOR EVALUATION AND REPAIR. AFTER RUNNING DIAGNOSTICS, HE DETERMINED THAT THE SENSOR HAD MALFUNCTIONED AND ADVISED ME NOT TO DRIVE THE CAR ANY FURTHER UNTIL IT WAS REPAIRED. AS I UNDERSTAND IT, FROM MY MECHANIC'S EXPLANATION, THE SENSOR DETERMINES THE POSITION OF THE ACCELERATOR AND SENDS A REQUEST FOR ACCELERATION AS A VOLTAGE RANGING FROM 0-5V, WHERE 0V IS NO ACCELERATION AND 5V IS FULL-THROTTLE. THROUGH FURTHER TESTING, HE DETERMINED THAT THE SENSOR THAT HAD MALFUNCTIONED WAS READING 5V. I FIND IT VERY CONCERNING THAT IN THE EVENT OF FAILURE THE SENSOR DOES NOT "FAIL SAFE" (I.E. FAIL TO 0V, RATHER THAN 5V). THE TECHNICIAN EXPLAINED THAT THE SECOND SENSOR WAS THERE AS A SAFETY REDUNDANCY, BUT EITHER WAY, "FAIL SAFE" IS ONE OF THE MOST BASIC DESIGN CONCEPTS IN AN APPLICATION WHERE SAFETY IS CRITICAL AS IS THE CASE HERE. IN MY CONVERSATION WITH TOYOTA, THEY WOULD NOT STAND BEHIND THE PART (MY WARRANTY HAD EXPIRED AND IT WAS NOT ON RECALL), NOR COULD THEY GIVE ME ANY ASSURANCE THAT THE REPLACEMENT PART HAD BEEN REDESIGNED IN SUCH A WAY THAT IT WOULD "FAIL SAFE." I AM A WIFE, MOTHER OF TWO SMALL CHILDREN, AND THE PRIMARY INCOME GENERATOR FOR OUR FAMILY. I DO NOT FEEL GOOD ABOUT WHAT

Electrical System › Instrument Cluster/Panel
Filed Aug 3, 2010110,000 milesCO

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT OBSERVED THAT THE ODOMETER AND TRIP ODOMETER DISPLAYED AN INACCURATE CALCULATION. THE ODOMETER READING WOULD INCREASE BY 1.6 MILES FOR EVERY MILE BEING TRAVELED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 110,000. UPDATED 11/03/10. *LJ

Latches/Locks/Linkages
Filed Aug 1, 2010113,495 milesNY

PASSENGER FRONT DOOR LATCH NO LONGER CLOSES. THE DOOR NEEDED TO BE TAPED SHUT TO DRIVE IT HOME. THE LATCH FAILED IN THE OPEN STATE INSTEAD OF THE CLOSED STATE AND I'M CONCERNED THIS COULD HAPPEN TO SOMEONE WHILE ON THE ROAD. *TR

Engine and Engine Cooling
Filed Jul 26, 201078,000 milesTX

ON MY CAMRY 2002 SE ENGINE STALLS AND/OR ROUGH IDLES ANYTIME WHILE COLD OR AFTER BEING WARMED UP. PREMATURE AND UNJUSTIFIED THROTTLE BODY FAILURE IS SUSPECTED. *TR

Vehicle Speed Control
Filed Jul 21, 201058,000 milesCA

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 15 MPH UP HILL THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE DIAGNOSTIC TEST IDENTIFIED THE ACCELERATOR POSITION SENSOR CAUSED THE FAILURE TO OCCUR. THE MANUFACTURER WAS CONTACTED, BUT THEY WOULD NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 58,000.

Engine and Engine CoolingFire
Filed Jul 13, 2010140,000 milesCA

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. WHILE THE CONTACT WAS DRIVING LESS THAN 40 MPH, THERE WAS A NOISE COMING FROM THE ENGINE COMPARTMENT. THE OIL TEMPERATURE GAUGE INDICATED THE ENGINE WAS OVERHEATING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED UNDERNEATH THE HOOD AREA. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND REPAIR. THE TECHNICIAN RECOMMENDED THAT THE ENGINE BE REPLACED DUE TO THE DEFECTIVE CYLINDER HEAD BOLTS. THE TECHNICIAN ORDERED A NEW REPLACEMENT ENGINE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS UNAVAILABLE.

Vehicle Speed Control
Filed Jul 7, 201095,000 milesMA

I HAVE BEEN EXPERIENCING MUCH DIFFICULTY WITH ACCELERATION WHEN DRIVING MY 02 TOYOTA CAMRY XLE..I STEP ON THE GAS AND THE CAR HESITATES TO ACCELERATE..THEN ALL OF A SUDDEN IT GOES HARD..THIS IS NOW ON A DAILY BASIS WHENEVER I DRIVE. *TR

Power Train
Filed Jun 22, 2010PA

2002 TOYOTA CAMRY. CONSUMER STATES PROBLEM WITH BUCKING AND HESITATION *TGW THE DEALER DID NOTE THE TRANSMISSION FLUID HAD A SLIGHT METALLIC ODOR. *JB

Electrical System
Filed Jun 22, 201030,000 milesNJ

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. SHE STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ELECTRICAL SYSTEM FAILED CAUSING THE VEHICLE TO LOSE POWER AND THE ABS SYSTEM FAILED. THE DEALER ADVISED THAT THE VEHICLE COMPUTER SYSTEM WAS DAMAGED CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 50,000.

Vehicle Speed ControlCrash
Filed Jun 15, 2010173,000 milesVA

WE WERE LEAVING A GAS STATION AND PROCEEDED TO GO AROUND THE BACK OF THE GAS STATION BUT DECIDED THERE WAS INSUFFICIENT AMOUNT OF AREA TO GO THROUGH BETWEEN THE GAS STATION AND AN IGA STORE.. THE WIFE PUT THE CAMRY IN REVERSE AND THE ENGINE ACCELERATED AND BACKED INTO A TELEPHONE POLE ..IT THREW US FORWARD AND AGAIN BACKED INTO THE POLE.. MY WIFE AUTOMATICALLY PUT THE CAR IN DRIVE AND THE CAR SHOT THROUGH BETWEEN THE STORE AND THE GAS STATION.. IT BROKE BOTH SIDE MIRRORS AND SCRATCHED DOWN THE SIDES OF THE CAR.. WE PROCEEDED INTO THREE LANES OF TRAFFIC, HITTING A HONDA VAN IN THE PASSENGER DOOR.. THE CAR KEPT GOING ACROSS TWO MORE LANES OF TRAFFIC AND INTO THE GAS STATION ACROSS THE STREET BEFORE I FINALLY REACTED AND TOLD THE WIFE TO APPLY THE EMERGENCY BRAKE...THE CAR STOPPED ABOUT TWO FEET FROM HITTING ANOTHER VEHICLE..AND THE OTHER GAS STATION.. BOTH VEHICLES WERE TOTALED IN THE ACCIDENT.. THE CAR WOULD NOT STOP EVEN WITH MY WIFE RIDING THE BRAKE UNTIL WE HIT THE VAN.. WITNESSES SAID THEY HEARD THE BRAKES SQUEALING AS WE WERE COMING OUT OF THE GAS STATION AREA.. *TR

Vehicle Speed ControlCrash2 injured2 killed
Filed Jun 14, 201060,000 milesFL

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. SHE STATED WHILE DRIVING AT SPEEDS OF 40 MPH ATTEMPTING TO BRAKE FOR A TRAFFIC STOP, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. THE POLICE ARRIVED ON SCENE AND THE VEHICLE WAS TOWED. A POLICE REPORT WAS AVAILABLE. THE CONTACTS VEHICLE WAS DESTROYED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 60,000. UPDATED 06/24/10 *BF UPDATED 07/06/10 UPDATED 8/9/10 *CN ACCORDING TO THE CONSUMER, HER HUSBAND WAS KILLED AS WELL AS ANOTHER MOTORIST. THERE WERE ALSO TWO INJURIES. UPDATED 08/11/10

Service Brakes, Electric
Filed Jun 8, 2010121,000 milesCA

THIS IS AN ONGOING PROBLEM. WHENEVER I HIT A POTHOLE OR A BUMP AND I HIT MY BRAKES TO SLOW DOWN, THE CAR MAKES THIS REALLY LOUD GRINDING SOUND AND THE CAR DOES NOT STOP AT ALL AND KEEPS ACCELERATING. THE ONLY WAY I CAN GET THE BRAKES TO ENGAGED IS BY TAKING MY FOOT OFF THE BRAKE COMPLETELY AND STEPPING ON IT AGAIN. *TR

Vehicle Speed ControlCrash
Filed Jun 3, 2010155,000 milesWI

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE REVERSING FROM A DRIVEWAY, THE VEHICLE ABNORMALLY ACCELERATED BACKWARD. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE BUT TO NO AVAIL. THE VEHICLE PROCEEDED TO CRASH INTO THREE PARKED VEHICLES. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED ACCORDINGLY AT THE SCENE. THE BODY DAMAGE TO THE VEHICLE WAS REPAIRED HOWEVER; THE VEHICLE WAS NOT DIAGNOSED FOR THE SUDDEN ACCELERATION FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 165,000.

Vehicle Speed ControlCrash
Filed Jun 2, 2010NY

2002 TOYOTA CAMRY. CONSUMER STATES SUDDEN UNINTENDED ACCELERATION. *TGW THE CONSUMER STATED AS HIS WIFE ENTERED THE DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE CONSUMERS OTHER VEHICLE. *JB

Air Bags › Side/WindowCrash1 injured
Filed Jun 2, 2010171,000 milesNJ

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. WHILE DRIVING 15 MPH, THE VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE FRONT PASSENGER SIDE AND THE SIDE AIR BAGS DID NOT DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 171,000. UPDATED 07/29/10 *BF THE CONSUMER STATED HE RECEIVED A RECALL NOTICE FROM TOYOTA REGARDING A RECALL FOR THE SIDE AIR BAGS. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION AND THE CONSUMER WAS INFORMED THE SIDE AIR BAGS WERE OK. UPDATED 08/03/10.*JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 26, 201038,000 milesNJ

TL*THE CONTACT OWNS A 2002 TOYOTA CAMRY. WHEN THE VEHICLE WAS DRIVEN IN INCLEMENT WEATHER OR OVER A BUMP IN THE ROAD, THE BRAKES MADE A LOUD NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES. THE DEALER STATED THAT THE FAILURE WAS ELECTRICAL AND REPLACED THE ALTERNATOR. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITHIN THE ABS COMPUTER SYSTEM BUT THE DEALER DID NOT KNOW HOW TO REPAIR IT. THE CONTACT CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE CURRENT MILEAGE WAS APPROXIMATELY 55,000.

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed May 25, 201055,822 milesIL

TL* THE CONTACT OWNS A 2002 TOYOTA CAMRY. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE GEAR SHIFT SELECTOR INDEPENDENTLY MOVED TO THE DRIVE POSITION BUT THE VEHICLE DID NOT ROLL AWAY. ON A SEPARATE OCCASION, THE VEHICLE WAS PARKED AND UNOCCUPIED AND WHEN SHE RETURNED TO WHERE SHE HAD PARKED THE VEHICLE, IT HAD ROLLED INTO A DIFFERENT PARKING SPOT AND THE GEAR SHIFT SELECTOR HAD AGAIN MOVED TO THE DRIVE POSITION. THE DEALER ADVISED THAT THE GEAR SHIFT UNIT WOULD NEED TO BE REPLACED AND REPAIRS WERE MADE AT HER EXPENSE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TRANSMISSION SOLENOID WAS LUBRICATED. THE FAILURE HAD NOT RECUR FOLLOWING REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 55,822. UPDATED 07/19/10.*LJ UPDATED 07/26/10*JB

Electrical SystemFire
Filed May 13, 2010AL

ON DRIVING, SMOKE AND FIRE FROM PASSENGER SIDE DOOR, 2002 TOYOTA CAMRY LE. *TR

Steering
Filed May 11, 2010140,000 milesMO

I PURCHASED A 2002 TOYOTA CAMRY LE, CARFAX ONE OWNER, STEERING LOSE HARD TO TURN TOOK TO SHOP THAT'S BEEN IN OPERATION SINCE 1972 TOLD I HAD ACRACKED STEERING COLUMN THE SAME AS THE TOYOTA TRUCKS AND SUV MID 2000 MODELS. THE SHOP SAID IT WOULD BE 750.00 DOLLARS SHOULD TAKE TO TOYOTA AS THEY HAVE SEEN THIS PROBLEM BEFORE IN TOYOTA CARS AND TRUCKS. CALLED TOYOTA THEY SAID CAR WAS TO OLD EVEN THOUGH OTHER WISE CAR IN PERFECT MECHANICAL CONDITION. I'M SURE I AM NOT THE ONLY CONSUMER OUT THEIR WITH THIS PROBLEM. THERE IS NO EXCUSE FOR CRACKS IN ANY VEHICLE'S STEERING COLUMN SINCE THIS IS ONE OF THE MOST COMPONENT ON ANY VEHICLE, THE BIG 3 NEVER HAD THIS PROBLEM, EVEN THOUGH THEY HAD SCORES OF OTHERS. EVERY ONE KNOWS THIS IS UNACCEPTABLE, FAULTY STEERING CRACKS ON A -1 USED CAR BECAUSE OF A DESIGN FLAW, NOT USAGE. *TR

Vehicle Speed ControlCrash
Filed Apr 27, 201050,000 milesCA

2002 TOYOTA ACCELERATION IN REVERSE. ON 30 APRIL 2009 THE CAMRY ACCELERATED AND CRASHED IN TO A PT CRUISER. THE CRASH WAS REPORTED TO TOYOTA IN APRIL 2010, AND CASE NUMBER 1004020679 WAS MADE. WHEN THE CONSUMERS WIFE PUT HER FOOT ON THE BRAKE AND STARTED THE ENGINE, IT HAD A VERY HIGH IDLE AFTER IT WAS STARTED. SHE PLACED THE TRANSMISSION INTO REVERSE WITH HER FOOT STILL ON THE BRAKE WHEN SUDDENLY, THE VEHICLE ACCELERATED BACKWARDS AND HIT A PARKED VEHICLE. UPDATED IVOQ 05/25/10 THE CONSUMER RECEIVED A LETTER FROM TOYOTA STATING DIAGNOSTIC TESTING DID NOT REVEAL ANY TYPE OF MANUFACTURING DESIGN OR DEFECTS WHICH CONTRIBUTED TO THE ACCIDENT. UPDATED IVOQ. 10/18/10*JB.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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