Page 2 of 3 · complaints 51–100 of 116

2002 Toyota Avalon complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Steering
Filed Aug 2, 201034,915 milesNV

ON 14 JUNE 2010, WHILE DRIVING IN FAIRLY HEAVY TRAFFIC, THERE WAS A LOUD NOISE IN THE FRONT END OF MY 2002 TOYOTA AVALON. THE WHEELS IMMEDIATELY JERKED TO THE LEFT. I REGAINED CONTROL AND MOVED THRU THE INTERSECTION WHEN THE ACTION REPEATED ITSELF. I IMMEDIATELY PULLED OVER AND HAD THE CAR TOWED TO FINDLAY TOYOTA IN HENDERSON NV. AFTER EXTENSIVE TESTING, THEY FOUND NOTHING WRONG NOR DID AN INDEPENDENT REPAIR SHOP. FOLLOWING THE 29 JULY NEWS RELEASE FROM TOYOTA, I E-MAILED TOYOTA FOR INFORMATION REGARDING AVALON'S PROBLEM. ON 30 JULY TOYOTA RESPONDED "AT THE PRESENT TIME, TOYOTA HAS NOT IDENTIFIED A REMEDY FOR THIS SAFETY RECALL." IN YOUR 2 AUG RELEASE, NHTSA STATES THE PROBLEM IS "DUE TO IMPROPER CASTING OF THE STEERING LOCK BAR". NHTSA GOES ON TO STATE THAT "DEALERS WILL REPLACE THE STEERING INTERLOCK DEVICE FREE OF CHARGE". MY QUESTION IS, WHY IS IT THAT NHTSA HAS IDENTIFIED A REMEDY FOR THE PROBLEM AND TOYOTA HAS NOT? *TR

Electrical System
Filed Jul 3, 201084,000 milesFL

2002 TOYOTA AVALON XLS WITH ABOUT 84,000 MILES PERIODICALLY STALLS WHEN BRAKING AND TURNING 90 DEGREES AT LOW SPEED AT THE BOTTOM OF THE HILL NEAR OUR HOUSE. IT'S AN INTERMITTENT PROBLEM. THE ENGINE STALLS AND POWER STEERING BECOMES INOPERATIVE MAKING IT DIFFICULT TO CONTROL CAR UNTIL IT IS STOPPED AND THE ENGINE RESTARTED. ALL PERIODIC SERVICES ARE ACCOMPLISHED BY TOYOTA IN ACCORDANCE WITH VEHICLE SERVICE GUIDE. *TR

Vehicle Speed ControlCrash
Filed Jun 2, 2010118,000 milesIN

TL*THE CONTACT OWNS A 2002 TOYOTA AVALON. THE CONTACT STATED THAT SHE EXPERIENCED SUDDEN ACCELERATION WHILE HER FOOT WAS ON THE ACCELERATOR PEDAL. AS SHE TURNED INTO A PARKING SPACE, THE VEHICLE LURCHED FORWARD AND CRASHED INTO ANOTHER VEHICLE NEXT TO HER. THERE WERE NO INJURIES BUT A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE DEALER INSPECTED THE BRAKE AND RAN A DIAGNOSTIC TEST BUT COULD NOT FIND THE CAUSE FOR FAILURE. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 118,000.

Vehicle Speed ControlCrash
Filed Apr 27, 201062,000 milesKS

I WAS APPROACHING A PARKING SPACE AT A RESTAURANT. I HAD MY FOOT ON THE BRAKE PEDAL AS I TURNED INTO THE SPACE. AS I CAME TO THE END OF THE SPACE, THE CAR LUNGED OVER THE CURB AND HIT THE BUILDING. BECAUSE THINGS HAPPENED SO QUICKLY, I CANNOT SAY WHETHER MY FOOT SLIPPED OFF THE BRAKE BUT I DO KNOW THAT I DIDN'T HAVE CONTROL OF MY CAR. THERE WAS DAMAGE TO THE CORNER OF THE BUILDING AND TO MY CAR AS WELL. I HAVE NOT HAD ANY PROBLEMS WITH THIS CAR IN THE PAST AND CAN'T SAY THAT ANY EQUIPMENT WAS DEFICIENT. *TR

Vehicle Speed ControlCrash1 injured
Filed Mar 22, 2010100,000 milesTX

TL*THE CONTACT OWNS A 2002 TOYOTA AVALON. THE CONTACT STATED THAT WHEN SHE ENGAGE THE ACCELERATOR PEDAL, TO DRIVE THE VEHICLE IN REVERSE, THE VEHICLE ACCELERATED BACKWARDS. THE CONTACT STATED THAT SHE PUT THE VEHICLE IN DRIVE TO AVOID HITTING THE LIGHT POLE. THE VEHICLE ACCELERATED OVER A CURB AND CRASHED INTO A FENCE. THE CONTACT DIDN'T STATE IF A POLICE REPORT WAS FILED OR NOT. THE CONTACT WAS INJURED. THE DRIVER WAS ABLE TO APPLY PRESSURE TO THE BRAKES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE INSURANCE COMPANY AUTHORIZED HAD THE VEHICLE TOWED TO AN AUTO BODY SHOP TO BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE APPROXIMATE CURRENT MILEAGE WAS 100,000.

Air Bags › Side/WindowCrash1 injured
Filed Mar 15, 2010NC

S10 APPROPRIATE HANDLING RE TOYOTA RECENT RECALL CUSTOMER SERVICE ACTION FM OWNER OF 2002 TOYOTA AVALON INVOLVED IN ACCIDENT IN 2004 AND THE SIDE AIRBAGS DID NOT DEPLOY. *KB

Vehicle Speed ControlCrash
Filed Mar 12, 201077,109 milesWA

IN 2007 MY 2002 TOYOTA AVALON HAD A SERIOUS ACCIDENT DUE TO SUDDEN ACCELERATION. I WAS PARALLEL PARKING, HEADING SLOWLY FORWARD AT NO MORE THAN 1 OR 2 MPH WHEN THE CAR SUDDENLY TOOK OFF. MY CAR STRUCK THE CAR IN FRONT OF ME, CAREENED ACROSS THE ROAD AND SIDEWALK, AND CRASHED INTO A TRUCK PARKED IN A DRIVEWAY ACROSS THE STREET. FORTUNATELY NO BODY WAS HURT BUT PEOPLE COULD HAVE BEEN KILLED ESPECIALLY IF THERE HAD BEEN PEDESTRIANS IN THE WAY. AS YOU MIGHT EXPECT, I WAS VERY SHAKEN. MY CAR WAS "TOTALED" AND MY INSURANCE COMPANY SAID IT HAD TO HOLD ME AT FAULT BECAUSE TOYOTA REFUSED TO TAKE RESPONSIBILITY. I AM CONVINCED THIS WAS A PROBLEM OF SUDDEN ACCELERATION NOT HAVING ANYTHING TO DO WITH A STICKING GAS PEDAL AS I WAS BARELY GOING FORWARD. I BELIEVE THAT THE SUDDEN ACCELERATION PROBLEM IN TOYOTA VEHICLES SHOULD BE FURTHER INVESTIGATED AND NOT CONFINED TO THE RECALLED MODELS. I WOULD APPRECIATE A RESPONSE TO THIS EMAIL. *TR

Vehicle Speed ControlCrash
Filed Mar 11, 2010TX

2002 TOYOTA AVALON EXPERIENCED UNINTENDED ACCELERATION AS IT WAS IN THE PROCESS OF BEING PARKED IN RESIDENTIAL GARAGE RESULTING IN DAMAGE TO THE VEHICLE AND GARAGE. STOMPING BRAKE RESULTED IN STOPPING AGAINST THE CONCRETE STEP UP FROM THE GARAGE FLOOR. LOCAL TOYOTA SERVICE DEPARTMENT WAS CALLED. RESPONDER INDICATED THEY HAD NEVER HEARD OF ANY KIND OF ISSUE WITH THE VEHICLE THAT COULD HAVE CAUSED THIS. INSURANCE COMPANY REP INDICATED NO HISTORY OF SUCH AN OCCURRENCE WHEN CLAIM WAS FILED. STILL PAYING SURCHARGE ON INSURANCE COVERAGE FOR ACCIDENT. THREE YEAR OLD GRANDDAUGHTER IN BACK SEAT AT THE TIME. OCCASIONAL SURGING FEELING WHEN STOPPED IN TRAFFIC WITH FOOT ON BRAKE LED TO HABIT OF KEEPING FURTHER BACK FROM VEHICLE IN FRONT AS A PRECAUTION. *TR

Power Train › Automatic TransmissionCrash
Filed Feb 27, 201084,000 milesNY

MY 2002 TOYOTA AVALON WHEN PUT IN REVERSE COULD NOT BE STOPPED AND WENT INTO A PARKED CAR WITH 2 PEOPLE IN IT! THIS ALSO HAPPENED TO MY 1998 TOYOTA AVALON TWICE!! *TR

Vehicle Speed Control › Accelerator Pedal
Filed Feb 26, 2010FL

2002 TOYOTA AVALON WITH UNINTENDED ACCELERATION. CONSUMER STATES THAT VEHICLE ACCELERATED UNEXPECTEDLY ON TWO OCCASIONS. *KB THE CONSUMER ALSO STATED THE RIGHT PASSENGER WINDOW LOWERED FOR NO APPARENT REASON. *JB

Engine and Engine Cooling
Filed Feb 24, 2010VA

IDENTIFY WHETHER OR NOT ELECTRONIC THROTTLE CONTROL SYSTEMS ARE INSTALLED ON MY 2002 TOYOTA AVALON AND 2003 TOYOTA SIENNA. IF ELECTRONIC SYSTEMS ARE PRESENT, ARE THEY DEFECTIVE? CAN NHTSA DECLARE THAT IF ELECTRONIC THROTTLE CONTROLS ARE PRESENT, THAT THEY ARE SAFE TO OPERATE? MY 2002 TOYOTA AVALON ALSO HAS A KNOWN DEFECT (ENGINE OIL GEL ISSUES) WHICH TOYOTA MANAGED TO AVOID A RECALL. WILL TOYOTA REPLACE MY ENGINE IF THE ENGINE FAILS DUE TO THIS KNOWN DEFECT? DID THE NHTSA EVER ISSUE A RECALL DUE TO THIS DEFECT? *TR

Engine and Engine Cooling › Exhaust System
Filed Feb 23, 201046,000 milesNY

OIL GELLING OR SLUDGE CAUSING ENGINE SEIZURE. CONFIRMED BY IDENTIFIX, KELLY BLUEBOOK, AND EDMUNDS.COM. TOYOTA EXTENDING WARRANTY FOR 2YRS AND ADVISING MORE FREQUENT OIL CHANGES. AVALON BROUGHT TO DEALERSHIP 8 TIMES AND CHARGED APPROX 800.00 FOR PROBLEM. ADVISED LETTER NOT RESOLVED. ADVISED TO GO TO CLASS ACTION SUITE DESTREHAN, LA. GIVEN RUN AROUND. HAVE LEXUS WITH SAME PROBLEM, COMPUTER WAS CHANGED AND NO FURTHER PROBLEM. SUGGEST TOYOTA AVOIDING EXPENSIVE REPAIRS AND REQUEST RETURN OF MY MONEY. *TR

Structure › Frame and MembersCrash
Filed Feb 22, 2010122,000 milesMA

WHILE DRIVING ON THE MASSACHUSETTS TURNPIKE (ROUTE 90) MY TOYOTA AVALON SUDDENLY TURNED TO THE LEFT (DRIVER'S SIDE) AND STRUCK THE HIGHWAY MEDIAN. I HAD NO CONTROL OF MY AVALON AND THE VEHICLE WAS UNRESPONSIVE TO TURNING THE WHEEL AND TO BRAKING. *TR

Vehicle Speed Control
Filed Feb 18, 2010102,006 milesFL

GAS PEDAL STUCK. WHILE PULLING INTO WORK SPACE TAKING MY FOOT OFF THE ACCELERATOR I ANTICIPATED THE GRADUAL SLOWDOWN OF MY 2002 AVALON. THE CAR DID NOT, AND ACTUALLY SEEMED TO ACCELERATE OVER THE CEMENT STOPPER, AND DID NOT SLOW OR STOP UNTIL I JAMMED ON THE BREAK. THIS HAPPENED APPROXIMATELY 2 MONTHS AGO. AT THE TIME HAD NO EXPLANATION FOR IT. AFTER HEARING ABOUT THIS EXACT PROBLEM WITH THE 2005-2010 MODELS I BEGAN TO FEEL THERE MAY BE A CONNECTION. TOYOTA BEGAN USING THIS "ACCELERATOR MECHANISM" IN THE 2002 AVALON. I WOULD LIKE TO HAVE MY ACCELERATOR CORRECTED BY TOYOTA. UPON CALLING THE LOCAL DEALER (VERO BEACH FL) I WAS TOLD THAT IT IS NOT A RECALLED VEHICLE, THEREFORE UNLESS THE "UNCONTROLLED ACCELERATION" OR "STUCK GAS PEDAL INCIDENT" CAN BE "REPRODUCED, THEY CAN DO NOTHING. *TR

Vehicle Speed Control
Filed Feb 15, 20102,000 milesMS

TL*THE CONTACT OWNS A 2002 TOYOTA AVALON. WHILE DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS THE ENGINE BEGAN TO REV EXCESSIVELY HIGH. SUDDENLY, THERE WAS AN UNINTENDED INCREASE OF ACCELERATION. THE DRIVER WAS ABLE TO SLOW THE VEHICLE DOWN; HOWEVER, THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS CONTRIBUTED TO THE THROTTLE BODY AND IT WAS REPAIRED. THE FAILURE MILEAGE WAS 2,000. THE VIN WAS UNAVAILABLE.

Vehicle Speed ControlCrash
Filed Feb 15, 201090,000 milesCT

(02/19/2008) WAS DRIVING MY 2002 TOYOTA AVALON JUST BEFORE 9 AM SE IN THE L LANE ON RTE.2 (CT) AT 65 MPH WITH THE CRUISE CONTROL ON. THERE WAS AN OBSTRUCTION IN THE L LANE SO I PUT ON MY SIGNAL, PUSHED ON MY BRAKES AND PROCEEDED INTO THE R LANE. INSTEAD OF SLOWING DOWN, MY VEHICLE CONTINUED TO SPEED UP. I LOST CONTROL OF THE VEHICLE DEPITS HAVING BOTH FEET ON THE BRAKES AND BOTH HANDS ON THE STEERING WHEEL. I WAS SWERVING FROM LANE TO LANE IN RUSH HOUR TRAFFIC ATTEMPTING TO AVOID THE OTHER VEHICLES. AFTER ABOUT A MILE, I WAS ABLE TO STEER THE VEHICLE INTO THE R GUARDRAIL, ENABLING ME TO KEEP THE CAR STRAIGHT (AND OUT OF TRAFFIC) SO I COULD USE ONE HAND TO SHIFT INTO NEUTRAL TO STOP THE VEHICLE. THE ENTIRE PASSENGER SIDE OF MY VEHICLE WAS RIPPED OFF AND STREWN ALONG THE R SHOULDER OF THE HIGHWAY FOR ABOUT 1/4 MILE. THE VEHICLE WAS TOTALED AND I WAS FORTUNATE TO NOT HIT ANOTHER CAR NOR SUFFER ANY SERIOUS INJURY. OBVIOUSLY, THE FAILURE OCCURRED ONLY ONCE. *TR

Vehicle Speed Control
Filed Feb 4, 201065,000 milesCA

MY 2002 TOYOTA AVALON GAS PEDAL ACCELERATED AT A FAST SPEED ON ITS OWN MOTION WHILE I WAS EXITING FROM THE 405 FREEWAY ON TO HARBOR BOULEVARD LOCATED IN COSTA MESA, CA, IN 2007 ON MY WAY TO MY HOME . THERE WAS NO WAY THAT I COULD STOP THE CAR WITH THE BRAKES OR THE GAS PEDAL. ONLY BY THE GRACE OF GOD WAS I ABLE TO SOMEHOW SWERVE OFF THE EXIT AND INTO AND ICEPLANT FIELD THAT SLOWED THE VEHICLE DOWN WHEN I PUT THE IGNITION IN NEUTRAL. THE CAR STOPPED WHEN IT PLOWED IN TO A MOUND OF PLANTING SOIL AND THE ENGINE DIED. I TOOK THE CAR TO ORANGE COAST AUTO REPAIR WHO WERE UNABLE TO DETERMINE WHAT CAUSED THIS DEFECT AFTER EXTENSIVE TESTS. TOYOTA HAS ACKNOWLEDGED THAT THE 2002 HAS THE SAME GAS PEDAL AND OTHER EQUIPMENT AS THE 2005-2010 AVALONS BUT HAS NOT TODATE RECALLED ANY EARLIER AVALONS THAN THE 2005S. IF NOT FOR THE ICEPLANT FIELD, BOTH ME AND THE OCCUPANTS OF ONE OF THE OTHER CARS STOPPED AT THE STOP SIGN IN FRONT OF ME WOULD HAVE BEEN SERIOUSLY INJURED OR DIED. I WANT TOYOTA TO RECALL MY 2002 AVALON AND MAKE RECTIFYING EQUIPMENT CHANGES SO I CAN DRIVE THE CAR WITHOUT FEAR OF INJURING OR KILLING MYSELF AND OTHERS. IN FACT, TOYOTA FOR SOME UNKNOWN REASON (PROBABLY ECONOMICAL ) IS NOT RECALLING ALL AVALONS WITH THE SAME DEFECTIVE EQUIPMENT. *TR

Power Train › Automatic Transmission
Filed Feb 3, 2010200,000 milesNH

WAS DRIVING MY 2002 AVALON TO WORK THIS MORNING AND IT STARTED HAVING THE ACCELERATION ISSUES. I DIDN'T EVEN HAVE TO STEP ON THE GAS AFTER STOPPING AT A STOP SIGN AND GOT TO 40 MPH NO PROBLEM. WHEN I FINALLY GOT TO WORK AND PUT IT IN PARK THE ENGINE REVVED THE GAS PEDAL WAS NOT STUCK UNDER THE FLOOR MAT. DEFINITELY SEEMS ELECTRONIC TO ME. NOW TOYOTA IS CHARGING $95 JUST TO DIAGNOSE ISSUE AS IT IS OUTSIDE OF THE YEARS RECALLED. I CAME ACROSS A REPORT THAT THEY ARE INVESTIGATING AS FAR BACK AS MY YEAR NOW THOUGH. HTTP://WWW.COMCAST.NET/VIDEO/UPROAR-OVER-CAR-PEDALS/1404058099 HOPING THEY EXPAND THIS THING AND GET IT FIXED! *TR

Vehicle Speed Control › Accelerator Pedal
Filed Jan 27, 201050,000 milesCA

TL*THE CONTACT OWNS A 2002 TOYOTA AVALON. WHEN SHE APPROACHED A TRAFFIC LIGHT OR INTERSECTION AND ATTEMPTED TO ACCELERATE, THE GAS PEDAL WAS STUCK AND THE VEHICLE WOULD NOT ACCELERATE. SHE HAD TO ENGAGE THE ACCELERATOR PEDAL REPEATEDLY BEFORE THE VEHICLE WOULD MOVE FORWARD. A LOCAL MECHANIC SPRAYED THE ACCELERATOR PEDAL WITH SOME DW40 SPRAY; HOWEVER, THE FAILURE WAS NOT CORRECTED. SHE CONTACTED THE DEALER. THE DEALER STATED THAT HER VEHICLE WAS NOT A PART OF THE RECALL; THEREFORE, SHE WILL HAVE TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE IS 80,000. UPDATED 03/10/10 *BF UPDATED 05/06/10*JB

Service Brakes, Hydraulic
Filed Jan 3, 201065,614 milesKS

CAR HAD BEEN PARKED IN GARAGE FOR 2 DAYS. DROVE VEHICLE ABOUT 1/4 MILE AND STOPPED FOR STOP LIGHT. WHEN ENTERING INTERSECTION, HEARD A LOUD CLUNK. CAR WAS VERY SLUGGISH AND NOTICED SMOKE THROUGH REAR WINDOW. STOPPED AND FOUND BRAKES LOCKED AND ABS/VSC INDICATORS ON DASH LIT. HAD CAR TOWED TO TOYOTA DEALER WHO FOUND "MASTER CYLINDER SEIZED CODE C1246 PRESSURE SENSOR MALFUNCTION". THEY REPLACED MASTER BRAKE CYLINDER. TOLD THEM I WANTED PART BACK BUT THEY SAID TOYOTA HAD PRIORITY OVER PART AND KEPT IT. VEHICLE HAD 65,614 MILES ON IT AT TIME OF INCIDENT. ALSO, BRAKE SYSTEM FLUSH HAD BEEN PERFORMED BY TOYOTA DEALER 4000 MILES AND 4 MONTHS PREVIOUS. *TR

SteeringCrash
Filed Dec 1, 2009MA

I WAS DRIVING ON THE HIGH WAY WITH CRUISE CONTROL SET TO 65 MPH. WHEN I TAPPED ON THE BRAKE TO RESET THE CRUISE CONTROL, NOT ONLY THAT THE CAR DID NOT SLOW DOWN, IT ACTUALLY PICKED UP THE SPEED AND STARTED TURNING AROUND ALL OVER THE HIGH WAY IN A BIG 'S' SHAPE. NEITHER THE BRAKE NOR THE STEERING WHEEL WAS FUNCTIONING. THE CAR WAS TOTALLY OUT OF MY CONTROL. THE CAR EVENTUALLY STOPPED AFTER HITTING THE SIDE RAIL ON THE ROAD. THE WEATHER WAS GOOD AND THE ROAD WAS CLEAR. AS AN ENGINEER, I SUSPECT THE ELECTRONIC SENSOR(S) OF THE CAR WAS THE CAUSE OF THE MALFUNCTIONING. *TR

Vehicle Speed ControlCrash
Filed Nov 20, 2009150,000 milesOK

TOYOTA AVALON '02 ACCELERATED AND HAD NO BRAKES GOING DOWN 35-40' DRIVEWAY. WOULD KNOCK PARKED CAR THROUGH HOUSE IF I DID NOT TURN. STEERED INTO RAILROAD-TIE HOLDING BERM. BOUNCING OFF THE TIE SLOWED MOMENTUM OF CAR. WAS ABLE TO TURN. STILL CRASHED INTO PARKED CAR. TOTALED MY CAR AND PARKED CAR. *TR

Engine and Engine Cooling
Filed Nov 9, 200994,000 milesCA

THIS IS TO REPORT 3 INCIDENTS OF UNINTENDED ACCELERATION OF MY TOYOTA AVALON. IN EACH INCIDENT, THE CAR ACCELERATED UNEXPECTEDLY FOR A SHORT TIME WHILE DRIVING ABOUT 55MPH ON A SMOOTH LEVEL HIGHWAY. THE ACCELERATIONS EXPERIENCED CAN BE BEST DESCRIBED AS A "LUNGE". THESE INCIDENTS WERE NO IMPACT ANOMALIES. THEY ARE BEING REPORTED NOW FOR THE FIRST TIME TO SUPPORT YOUR INVESTIGATION. *TR

Air Bags › Side/Window
Filed Aug 1, 2009LA

AIRBAG LIGHT ON 2002 TOYOTA AVALON WITH 65000 MILES WAS FLASHING AND TOOK TO DEALER. DIAGNOSED WITH B1141 CODE -SIDE AIRBAG SENSOR ASSEMBLY MALFUNCTION. COST TO REPAIR INCLUDED COMPLETE REPLACEMENT OF THE DRIVER SEAT AT $2000. FIND THIS COST UNREASONABLE AND DON'T TRUST DEALER THAT THERE IS NOT A CHEAPER WAY TO FIX. INTERESTING THAT I HAD TWO SIDE COLLISIONS AND IN EITHER CASE, SIDE AIRBAG DID NOT DEPLOY. DEFECTIVE AIRBAG ASSEMBLY SHOULD BE REPLACED AT NO CHARGE DUE TO SAFETY ISSUE. *TR

Air Bags
Filed Apr 7, 2009IN

MOVING THE DRIVER'S SEAT IN MY 2002 TOYOTA AVALON CAUSES THE AIR BAG LIGHT TO ILLUMINATE. MANUALLY PUSHING A CONNECTOR TOGETHER BENEATH THE SEAT - DIFFICULT AS THAT IS TO REACH - CAN EXTINGUISH THE LIGHT ON THE CONSOLE. I ASSUME THAT WHEN THE LIGHT IS ON THAT THE AIR BAG RESTRAINT IS INOPERABLE. THIS SITUATION IS CAUSED SOLELY BY THE ACTION OF ADVANCING OR REVERSING THE SEAT TO ALLOW FOR VARIOUS SIZE DRIVERS. THIS DANGEROUS ACTION HAS OCCURRED MANY TIMES DURING THE PAST 7 YEARS THAT I HAVE OWNED THE VEHICLE. *TR

Service Brakes, Hydraulic
Filed Mar 23, 2009110,316 milesPA

DRIVING CAR IN PARKING LOT AT 10 MPH AND SUDDENLY WOULD NOT MOVE ANY MORE WHEN IN GEAR WHILE ENGINE RUNNING NORMALLY. FOLLOWING INDICATOR LIGHTS WERE ON: "VSC ON", "VSC OFF", AND "ABS". WHEELS WERE TOTALLY LOCKED AND WOULD NOT TURN AND TIRES DRUG WHEN VEHICLE PULLED UP FLATBED TOW TRUCK WITH WINCH. DEALER DIAGNOSED AS "FOUND BRAKES ARE LOCKED ON. FOUND MASTER CYLINDER NOT RELEASING. BRAKE FLUID IN BOOSTER". DESCRIBED TO ME BY DEALER ON PHONE THAT PIN IN MASTER CYLINDER FROZE FOR SOME UNKNOWN REASON. TOOK ALMOST 2 WEEKS FOR DEALER TO GET PART AS NATIONAL BACKORDER (WHICH COULD INDICATE A SERIOUS, FREQUENT PROBLEM WITH THIS PART). THIS COULD HAVE KILLED ME AND MY FAMILY IF OPERATING AT HIGHWAY SPEEDS WHEN PIN LOCKED. THIS APPEARS TO BE IDENTICAL TO PREVIOUS CONDITION NOTED IN ODI CLAIM 10215967 ON SAME YEAR AND MODEL OF VEHICLE. THIS IS AN EXTREMELY DANGEROUS CONDITION, SHOULD NOT NORMALLY OCCUR, BUT APPEARS TO BE HAPPENING TO MORE THAN ONE OWNER. *TR

Seats
Filed Nov 13, 2008MA

I PURCHASED A CERTIFIED USED CAR FROM IRA TOYOTA AND SINCE I'VE OWNED IT 4 THINGS HAVE NEVER WORKED: 1. THE SEAT BELTS ALWAYS STICK AND HAVE BEEN REPLACED AND STILL DO NOT WORK. 2. THE DRIVER'S SEAT DOES NOT MOVE FORWARD AND BACK. THE DEALER LOOKED AT IT MORE THAN TWICE AND STILL WILL NOT FIX IT. 3. THE STEERING WHEEL DOES NOT TURN SMOOTHLY AND THE DEALER DOES NOT KNOW WHY. 4. THE VEHICLE CONTINUOUSLY TURNS TO THE LEFT, EVEN AFTER ALL NEW, SUPERIOR WHEELS AND TIRES, NEW STRUTS AND TWO FRONT END ALIGNMENTS. THE DEALER: IRA TOYOTA COULD FIND NOTHING WRONG. *TR

Electrical System
Filed Oct 23, 2008FL

2002 TOYOTA AVALON WITH ENGINE, VSC ON AND VSC OFF CHECK LIGHTS ON. SENSOR REPLACED AND/OR RESET X5. CHRONIC SENSOR MALFUNCTION? 1ST INCIDENT AT APPROX 20,000 MILES. VEHICLE NOW HAS 65,000 MILES. *TR

Steering
Filed May 22, 200842,213 milesWI

TL*THE CONTACT OWNS A 2002 TOYOTA AVALON. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. WHEN THE STEERING IS OPERATIVE, IT IS VERY ERRATIC AND HARD TO CONTROL. THE STEERING WHEEL OVER COMPENSATES AND CAUSED SEVERAL NEAR CRASHES. THE CONTACT TOOK HIS VEHICLE TO THE DEALER AND THEY IDENTIFIED THE FAILURE AS THE STEERING KNUCKLES. THE DEALER ALSO STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER FOR REPAIR. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 42,213 AND THE CURRENT MILEAGE WAS UNAVAILABLE BECAUSE THE VEHICLE IS AT THE DEALER.

Service Brakes, Hydraulic
Filed Feb 2, 2008117,836 milesMN

MASTER CYLINDER SEIZED UP AND WAS UNABLE TO MOVE VEHICLE. *TR

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Feb 2, 2008118,177 milesMN

SHIFT CABLE WOULD NOT ALLOW ME TO PUT TRANSMISSION IN FIRST OR 2ND GEAR. *TR

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Jan 25, 200894,000 milesMN

WHILE DRIVING 10MPH, CAR SUDDENLY STOPS, MOTOR RUNNING NORMALLY. COLLARED PIN IN MASTER CYLINDER FAILED CAUSING BRAKES TO SEIZE WITH ABS AND ASC FAILURE. IF I HAD BEEN ON A FREEWAY, I WOULD SURELY HAVE BEEN BACKENDED OR SKIDDED ON ICE OUT OF CONTROL WITH NO WAY TO RECOVER. *TR

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Control Unit/Module
Filed Feb 9, 200795,000 milesMN

TL* - THE CONTACT CALLED REGARDING THE 2002 TOYOTA AVALON. THE CONTACT WAS TRAVELING AT 25 MPH WHEN ALL FOUR WHEELS LOCKED. THE ROAD CONDITIONS WERE SLIPPERY. THE VEHICLE DID NOT LOSE POWER. THERE WERE NO WARNING INDICATORS. THE FAILURE MILEAGE WAS 95,000. THE VEHICLE WOULD NOT GO FORWARD OR IN REVERSE GEAR. THE VEHICLE HAD TO BE TOWED ON A FLAT BED TRUCK. THE TOYOTA DEALER DETERMINED THE ABS ACTUATOR FAILED. *AK

Vehicle Speed Control1 injured
Filed Jan 14, 200741,719 milesCA

THE CARE WOULD ACCELERATE WITHOUT INPUT FROM THE DRIVER. *NM

Air Bags › Frontal › Sensor/Control Module
Filed Nov 19, 2006FL

SRS AIRBAG LIGHT BLINKING ON. 11/3/06 BROUGHT TO DEALER TO CHECK OUT, PULLED FAILURE CODE B0116 FOR LEFT HAND SQUIB, CHECKED EASILY ACCESSIBLE CONNECTORS ALL OK AT THIS TIME. CLEARED CODE AND RECHECKED OK NOW LIGHT OUT. COST $44.89 TOLD IF LIGHT RETURNS WILL NEED FURTHER DIAGNOSIS. 11/8/06 SRS AIRBAG LIGHT BACK ON. *JB

TiresCrash
Filed Dec 22, 2005PA

2002 TOYOTA AVALON LEFT FRONT TIRE BLEW OUT. *TS THE CONSUMER STRUCK A CONCRETE BARRIER WALL CAUSING MINOR DAMAGE TO THE LEFT FENDER AND MIRROR. *JB

Electrical SystemFire
Filed Dec 18, 200547,000 milesSC

HAD DRIVEN ABOUT 10 MILES. STOPPED AT TRAFFIC SIGNAL AND NOTICED SMOKE FILLING PASSENGER COMPARTMENT, THOUGHT IT WAS FROM CAR IN FRONT WHICH HAD EXCESS EXHAUST, ROLLED DOWN WINDOW AND CLEARED AIR. DROVE SEVERAL HUNDRED FEET AND NOTED CAR FILL WITH SMOKE AND ALSO COMING FROM HOOD AREA ,STOPPED LIFTED HOOD TO SEE FLAMES COMING FROM AREA AT FRONT( IE;AT RADIATOR,FAN,ALTERNATOR,ETC.).DIFFICULTY CALLING FD,ANOTHER TRUCK STOPPED AND POURED 5 GAL. OF WATER ON FLAMING AREA, PLASTIC STILL BURNED AND FULLY PUT OUT WITH EXTINGUISHER. NO ONE INJURED,BUT UNABLE TO DRIVE VEHICLE,CALLED TOYOTA OF GREENVILLE TO PICK UP CAR. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 25, 2005MA

2002 TOYOTA AVALON DEVELOPED REPEAT PROBLEMS WITH THE BRAKE EQUIPMENT.*MR AFTER 4,000 OR 5,000 MILES, THE CONSUMER HEARD A STRANGE NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER 3 TIMES BEFORE THEY FINALLY AGREED THAT THE ROTORS NEEDED TO BE REPLACED. THE CONSUMER STATED WHENEVER THE VEHICLE WAS DUE FOR ITS 30,000 MILE CHECK-UP HE WAS ALWAYS TOLD THE VEHICLE NEEDED BRAKES. *JB

Seat Belts › Front › Buckle Assembly
Filed Jul 20, 2005NY

DT: THE CONTACT STATES HE WAS HAVING TROUBLE BUCKLING DRIVER'S SIDE SEAT BELT. UPON INSPECTION OF THE SEAT BELT CONSUMER NOTICED THE BRACKET WAS DISCONNECTED FROM THE BOLT. THE VEHICLE WAS REPAIRED BY THE SERVICE DEALER. T CONSUMER ASKED IF THERE COULD BE SOMETHING DONE TO PREVENT THE BOLT FROM COMING OFF, THE SERVICE DEALER INFORMED HIM THAT IF THE BOLT WAS INSTALLED CORRECTLY AND THIS SHOULD NOT HAPPEN. CONSUMER FELT THE PUBLIC SHOULD BE AWARE THAT THE BOLT COULD COME OFF FROM THE SEAT BELT BRACKET, CAUSING THE SEAT BELT TO BE UNSAFE. IT SHOULD PERIODICALLY CHECKED TO MAKE SURE THAT THE SEAT BELT BOLT WAS STILL IN PLACE. THE CONSUMER DID NOT WISH TO PROVIDE THE VIN NUMBER. *AK

Latches/Locks/Linkages › Doors › Latch
Filed Jul 18, 200555,150 milesLA

THE DRIVER'S SIDE INSIDE DOOR HANDLE HAS BEEN BROKEN FOR OVER A MONTH. TO EXIT MY CAR, I HAVE TO ROLL DOWN THE WINDOW AND OPEN THE CAR USING THE OUTSIDE LATCH. AFTER RECENTLY BEING HELD UP IN TRAFFIC BECAUSE OF ANOTHER CAR BECOMING ENGULFED IN FLAMES, I REALIZED THAT IN THE EVENT I WAS INVOLVED IN AN ACCIDENT I WOULD NOT BE ABLE TO EXIT MY CAR QUICKLY. I HAVE TAKEN IT INTO THE DEALERSHIP THREE TIMES FOR REPAIR. THE FIRST TIME IT WAS MISDIAGNOSED. THE SECOND AND THRID TIMES I WAS TOLD THEY WERE SENT THE WRONG PART. I AM NOW WAITING FOR A BACK ORDERED PART.

Wheels › Rim
Filed Jun 3, 200531,000 milesCA

WHILE DRIVING APPROXIMATELY 30 MPH LEFT REAR TIRE BLEW OUT. PART OF TIRE BECAME SHREDDED WHERE RIM WAS SPLIT. TOOK VEHICLE TO DEALERSHIP FOR REPAIR. DEALERSHIP WAS NOT ABLE TO REPAIR VEHICLE DUE TO LACK OF PERSONNEL. HAD TIRE REPLACED AT COSCO, BUT PROBLEM RECURRED. *AK CONSUMER RETURNED THE TIRE TO COSTCO WHERE THEY DISCOVERED THE ALLOY RIM HAD A SMALL HOLE THAT CAUSED THE TIRE TO LOSE AIR PRESSURE. THE TIRE HAS BEEN A PROBLEM MAINTAINING PROPER AIR PRESSURE EVER SINCE. DEALERSHIP WOULD NOT HONOR WARRANTY AND CHARGED CONSUMER $375.89 TO REPLACE ALLOY RIM. *TT *NM

Vehicle Speed ControlCrash
Filed Apr 18, 2005NY

2002 TOYOTA AVALON EXPERIENCED SUDDEN ACCELERATION AFTER CRUISE CONTROL WAS DISENGAGED.***NO ANSWER REQUIRED***.*MR THE FIRST INCIDENT OF SUDDEN ACCELERATION CAUSED THE VEHICLE TO IMPACT LOW TREES BRANCHES WHICH SCRATCHED THE HOOD OF THE VEHICLE. THE SECOND INCIDENT RESULTED IN NO DAMAGE. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 21, 200446,000 milesMA

ALL FOUR BRAKE ROTORS PREMATURELY WORE OUT AT 46,000 MILES. DEALER WAS AWARE OF THIS ISSUE.*AK

Service Brakes, Air › Antilock
Filed Aug 12, 2004MD

ON 8/9 I TOOK MY CAR TO DARCARS FOR FRONT BRAKE SERVICE USING A COUPON FOR $64.95. AGAINST MY CONSENT I WAS CHARGED 368.27 THE ONLY ADDITIONAL WORK I CONSENTED TO WAS AN OIL CHANGE THAT SHOULD NOT HAVE BEEN MORE THAN $7 AS A RESULT OF THE TYPE OF EXTENDED WARRANTY I HAVE.

Service Brakes, Hydraulic › Foundation Components › Drum › Drum
Filed Jun 23, 200424,000 milesCA

WHILE DRIVING, THE CONSUMER HEARD A GRINDING NOISE COMING FROM THE REAR BRAKES. IT WAS DISCOVERED THAT THE BRAKES WORE OUT PREMATURELY. DEALERSHIP REPAIRED THE BRAKES, BUT THE PROBLEM RECURRED. *AK THE PARKING BRAKES HAD BEEN ADJUSTED ON TWO OCCASIONS. THE SERVICE DEALER HAD NO EXPLANATION AS TO WHY THE REAR BRAKES ON THE VEHICLE WORE OUT BEFORE THE FRONT BRAKES. THE CONSUMER HAD SPOKEN TO TWO OTHER AVALANCHE OWNERS WHO EXPERIENCED THE SAME PROBLEM, BOTH OF WHICH, STATED THAT THE PROBLEM OCCURRED AROUND 25-31K MILES. *SC *JB

Engine and Engine Cooling › Engine › Gasoline
Filed Jun 12, 200410,000 milesFL

I BOUGHT MY VEHICLE BRAND NEW AND HAVE HAD CONTINUING TROUBLE WITH WHAT I BELIEVE TO BE THE FUEL SYSTEM. UPON ACCELERATION THE CAR WILL PERIODICALLY (DAILY) SOUND LIKE IT IS RUNNING ON DIESEL FUEL OR AS IF WATER IS MIXED WITH THE GASOLINE. I HAVE TAKEN THE CAR BACK TO THE DEALER ON 4 DIFFERENT OCCASIONS, AND THEY HAVE NOT BEEN ABLE TO RECREATE THE NOISE AND, THEREFORE, CLAIM THEY CANNOT FIX THE PROBLEM. *AK

Visibility › Defroster/Defogger/Hvac System
Filed May 15, 200425,550 milesTX

DRIVING MY 2002 AVALON XLS IN A HARD RAIN AND IN POOLED STREET WATER, THE WASH FROM OTHER CARS CAUSED MY AIRCONDITION BELT TO GET WET AND THE DEFOGGING SYSTEM TO GO OFF IMMEDIATELY, RESULT IN A COMPLETE LACK OF VISIBILITY. THE SERVICE MANAGERAT THE DEALERS SAID THIS WAS A USUAL OCCURENCE AND NOT A PART FAILURE, BUT AN ENGINEERING DEFECT, AND NOT CORRECTIBLE.*AK

Vehicle Speed Control › Accelerator PedalCrash
Filed May 3, 2004CT

I PROCEEDED TO BACK OUT OF A PARKING SPACE AT COMCAST CABLE. AS I WAS BACKING UP I BUMPED INTO A UTILITY POLE IN THE MIDDLE OF THE LOT. I APPLIED THE BRAKES AND PUT TO CAR INTO DRIVE. WHEN I LIFTED MY FOOT OFF THE BRAKE THE CAR LUNGED FORWARD STRIKING A PARKED VEHICLE AND THE BUILDING. THE DISTANCE COULD NOT HAVE BEEN MORE THAN 10 TO 15 FEET. MY WIFE AND I HEARD A STRANGE SOUND COMING FRON UNDER THE BODY OF THE CAR. I ONFORMED MY INSURANCE COMPANY OF THE FACT THAT SOME TOYOTA MODELS WERE BEING INVESTIGATED FOR SUDDEN ACCELERATION PROBLEMS. HE SAID HE WOULD CHECK IT OUT. HE INFORMED ME THAT MY MODEL(2002 AVALON)WAS NOT AFFECTED. NOTHING FURTHER WAS DONE OTHER THAN TO FIX THE DAMAGE TO MY CAR.*AK

Seat Belts › Front › Retractor
Filed Feb 19, 20046,808 milesOH

DRIVER'S SIDE SEAT BELT DID NOT RETRACT. MANUFACTURER AND DEALER KNEW ABOUT THE PROBLEM, BUT WON'T FIX IT. *AK THE DRIVER'S DOOR PANEL WAS DAMAGED FROM THE SEAT BELT. THE CONSUMER REQUESTED THAT TOYOTA REPURCHASE THE VEHICLE. *SC

Air Bags › Side/WindowCrash1 injured
Filed Jun 26, 2003NJ

THE VEHICLE WAS INVOLVED IN A SIDE COLLISION, AND THE SIDE AIR BAGS DID NOT DEPLOY. *MR *TT *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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