DRIVING IN #1 LANE OF FREEWAY WHEN A STOPPED VEHICLE PROTRUDING INTO THE LANE NECESSITATED ME TO TAKE EVASIVE ACTION. I SWERVED TO THE RIGHT AND AVOIDED THE CAR AND THEN SWERVED BACK TO THE LEFT TO AVOID CAR IN LANE TO MY RIGHT. AT THIS POINT I FELT THE CAR GET BUMPY AND I WAS UNABLE TO STEER FORWARD AND WAS PULLED TO THE LEFT AND INTO THE CENTER DIVIDER. THE LEFT REAR WHEEL HAD SNAPPED OFF THE AXLE AND THE CAR WAS DRAGGING ON THE PAVEMENT I WAS KNOCKED UNCONSCIOUS AND MY LEFT FOOT WAS BROKEN.*AK
1997 Toyota 4Runner complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
CONSUMER INDICATED THAT DEALERSHIP TOLD HIM THAT THIS VEHICLE WAS INCLUDED IN A RECALL. WHEN VEHICLE WAS BROUGHT TO THE DEALERSHIP FLOOR MANAGER WON'T HONOR THE RECALL ON CERTAIN 2-WHEEL DRIVE AND 4-WHEEL DRIVE SPORT UTILITY VEHICLES, A COMBINATION OF HEAVY LOADING , SIMULTANEOUS LOADING TO REAR GROSS AXLE WEIGHT RATING AND GROSS VEHICLE WEIGHT RATING, AND SEVERE STEERING MANEUVERS COULD CAUSE THE 2-WHEEL DRIVE TO LOSE DIRECTIONAL STABILITY. *AK THE CONSUMER CONTACTED TOYOTA 13 TIMES BUT THEY FAILED TO FIX THE PROBLEM. THIS PROBLEM ALSO CAUSED EXCESS TIRE WEAR. *NM
WHILE DRIVING HEAD GASKET BLEW OUT. DEALERSHIP WAS AWARE OF THE PROBLEM , BUT DID NOT RESOLVE IT. *AK
REAR SPRING COIL ON THE 4 RUNNER COLLAPSED.*AK
ON FEB 24 2004 I WAS ADVISED BY ANDREW TOYOTA (GLENDALE WI) THAT I AGAIN NEEDED TO REPLACE BOTH REAR AXLE SEALS AND REAR BRAKES (DUE TO LEAKAGE) ON MY 1997 4RUNNER. THREE PRIOR TIMES, I HAVE REPLACED THE REAR AXLE SEALS AND REAR BRAKES ON THIS 4RUNNER SINCE 2001: 1. MAR 7, 2001-MILEAGE 71,411. 2. DEC 18, 2001-MILEAGE 83,044. 3. NOV 14, 2002-MILEAGE 90303 I PROVIDED DEALER WITH COPIES OF NHTSA PRINTOUTS SHOWING OTHERS' IDENTICAL PROBLEMS WITH THIS YEAR/MODEL 4RUNNER, BUT , OF COURSE, SERVICE MAGAGER AT DEALER DUANE DOMAGALSKI SAID HE AND TOYOTA REP (BEAUMONT) DO NOT THINK THERE IS A PROBLEM. AND, SINCE IT'S OUT THE WARRANTY PERIOD THERE WASNT ANYTHING THEY COULD DO FOR ME. THEY GAVE ME THE IMPRESSION, REPEATEDLY, THAT TOYOTA COULD NOT CARE LESS ABOUT THE NHTSA OR ABOUT PEOPLES' COMPLAINTS, AND THAT IF THE DOT THOUGHT THERE WAS A PROBLEM DOT WOULD ISSUE A RECALL! LEAKING AXLE SEALS MAKE MY REAR BRAKES LESS EFFICIENT AND THIS IS A REAL SAFETY CONCERN. DEALER AND TOYOTA SEEMED ANNOYED THAT I WOULD DARE TO COMPLAIN ABOUT THE 4RUNNER REAR AXLE SEALS. *AK
WHILE DRIVING 25 MPH REAR PASSENGER'S SIDE TIRE SEPARATED FROM THE VEHICLE. AS A RESULT, VEHICLE ROLLED OVER. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK
WHILE BRAKING TAIL LIGHTS FAILED. THIS COULD CAUSE A DISTRACTION TO OTHER DRIVERS. *AK
I HAVE MAINTAINED THE 4 RUNNER'S RECORDS SINCE MY PURCHASE NEW IN 12/96. THEY CLAIM I DID NOT CHANGE OIL FOR A LONG TIME AND CAUSED ENGINE SLUDGE. MECHANIC SAID IT IS VERY SIMILAR TO SETTLEMENT BELOW. TOYOTA OIL SLUDGE FACED WITH A CONSUMER REVOLT OVER LOW MILEAGE ENGINE FAILURES CAUSED BY OIL SLUDGE BUILDUP, TOYOTA HAS BEGUN TO NOTIFY 3.3 MILLION OWNERS OF 1997-2002 TOYOTA AND LEXUS VEHICLES WITH 3.0-LITER IMZ V-6 ENGINES AND ALL 1997-2001 TOYOTA VEHICLES WITH 5SFE 2.2-LITER 4-CYLINDER ENGINES THAT IT WILL COVER THE COST OF SLUDGE-RELATED REPAIRS FOR EIGHT YEARS FROM DATE OF INITIAL SALE. WHETHER THIS WILL SATISFY THE THOUSANDS OF TOYOTA AND LEXUS OWNERS WHO HAVE ALREADY SUFFERED ENGINE FAILURE REMAINS TO BE SEEN BECAUSE TOYOTA'S SPECIAL POLICY FALLS SHORT OF AN EXPRESS WARRANTY. TOYOTA MODIFIED V-6 ENGINES MADE AFTER JULY 2001 BUT HAS NOT RECALLED THE EARLIER ENGINES. THE 2.2L 4-CYLINDER HAS BEEN DROPPED.
MY 97 TOYOTA 4RUNNER HAS HAD REPEATED PROBLEMS WITH LEAKING REAR AXEL SEALS AND BENT REAR AXELS. THIS CAUSES THE REAR BRAKES TO BE SOAKED WITH LUBRICANT AND USELESS OR PULL TO ONE SIDE. MY DEALER HAS REPLACED 2 AXELS ON THE LEFT REAR AND 1 AXEL ON THE RIGHT REAR. NUMEROUS SEALS HAVE BEEN REPLACED. THE REAR BRAKES HAVE BEEN REPLACED TWICE BECAUSE OF THIS PROBLEM. BESIDES AN ANNOYANCE, BESIDES A $1,000 REPAIR BILL, THIS PROBLEM IS AN EXTREME SAFETY HAZARD FOR ME AND MY FAMILY.
INTERIOR LIGHTING USED TO ILLUMINATE AIR CONTROL PANEL ONLY WORKS SOME OF THE TIME. MY BROTHER-IN-LAW OWNS A 1996 4-RUNNER AND HIS AIR CONTROL LIGHTING IS COMPLETELY INOPERABLE.*AK
WHILE ATTEMPTING TO MAKE A TURN UNDER RAINY ROAD CONDITIONS REAR END BEGAN TO SLIDE OUT OF CONTROL. AS A RESULT, DRIVER DID A 180 DEGREE SPIN, AND STOPPED HEAD ON IN A DITCH. UPON IMPACT, NONE OF THE VEHICLE AIRBAGS DEPLOYED. *AK
THE FIRST TIRE THAT THE TREAD CAME OFF WAS WHILE TRAVELING ON THE FREEWAY - JULY, 2002. NO DAMAGE TO THE VEHICLE OR MYSELF. TOW TRUCK DRIVER CAME OUT AND CHANGED THE TIRE. WENT TO DISCOUNT TIRE TO HAVE THE TIRE REPLACED, THEY REPLACED IT AT NO COST. WHEN I ASKED IF THE OTHERS WERE SAFE, THEY SAID YES, LEAVING THE OTHER DESERT DOG TIRES ON. AUGUST, 2003 - DRIVING ON THE FREEWAY AGAIN WITH MY HUSBAND, WE FELT A VIBRATION, PULLED OFF TO THE SIDE OF THE ROAD AND FOUND THAT THE TREAD HAD COME OFF ONCE AGAIN. HAD THAT REPLACED AT DISCOUNT TIRE, WHERE THEY DIDN'T MENTION AGAIN THAT THERE WAS A RECALL ON THE REMAINING DESERT DOG TIRE ON THE VEHICLE. OCTOBER, 2003 - MY HUSBAND WAS DRIVING ON THE FREEWAY, TRAVELING ABOUT 75 MPH, FELT A TIRE GO DOWN, THIS TIME CAUSING THE VEHICLE TO PULL RIGHT, THEN BACK TO THE LEFT. THEN THERE WAS TOTAL LOSS OF CONTROL AS HE VEERED DOWN INTO THE MEDIAN WHERE THE VEHICLE ROLLED 6 - 8 TIMES. ONCE AGAIN, THE TREAD HAD SEPARATED CAUSING WHAT COULD HAVE RESULTED IN HIS DEATH. LUCKILY, HE DID NOT HAVE ANY SERIOUS INJURIES. THE VEHICLE IS TOTALLED. THERE WAS A RECALL ON THESE TIRES FROM PIRELLI ON JUNE 7, 2001. THE RECALL STATES THAT PIRELLI WOULD NOTIFY THEIR DISTRIBUTORS. DISCOUNT TIRE SHOULD NOT HAVE LET US DRIVE AWAY FROM THEIR LOCATION WITH THOSE TIRES!! *LA
ROLLOVER IN TOYOTA 4 RUNNER - 1997. *JB
MY DAUGHTER WAS INVOLVED IN A ROLLOVER ACCIDENT WITH A 1997 TOYOTA 4-RUNNER. SHE WAS EJECTED FROM THE VEHICLE AND THE POLICE HAVE EVIDENCE TO SUGGEST THAT SHE WAS WEARING HER SEAT BELT. I HAVE TAKEN THE VEHICLE IN TO TOYOTA TWICE TO REPLACE THE REAR SUSPENSION FOR A TOYOTA RECALL. BOTH BEFORE THE RECALL AND AFTER THE RECALL THE REAR END WAS SAGGING AND WAS NOT STABLE. IT IS MY OPINION THAT THE SEAT BELT WAS DEFECTIVE AND THE REAR SUSPENSION WAS DEFECTIVE. BOTH CONDITIONS CONTRIBUTED TO HER DEATH. *NLM IN SPEAKING WITH INVESTIGATIVE SHERIFF THE VEHICLE WAS TRAVELING ABOUT 38-51 MPH WHEN THE VEHICLE DROVE OFF AN EMBANKMENT. THE VEHICLE ROLLED 2-3 TIMES DOWN A 50-70 FOOT DROP. THE DRIVER'S SEAT WAS DAMAGED REARWARD AND THE DRIVER SLID OUT OF THE SEAT BECAUSE OF THIS DAMAGE. UPON INSPECTION THE SEAT BELT WAS STILL FASTENED. THE INVESTIGATIVE OFFICER STATED THAT DUE TO THE SEVERITY OF THE CRASH AND DAMAGE TO THE SEAT THE DRIVER WAS EJECTED FROM THE DRIVER'S SIDE REAR WINDOW. THERE DID NOT APPEAR TO BE A VEHICLE DEFECT WITH THE SEAT BELT OR SEAT. CW
AIRBAGS FAILED TO INFLATE UPON HEAD ON IMPACT. FURTHER, VEHICLE ROLLED OVER AFTER INITIAL IMPACT. *AK
ENGINE STOP RUNNING, BECAUSE OF SLUG BUILD UP IN 4 RUNNER ENGINE 1997. OTHER CARS IN THE TOYOTA LINE HAVE SAME PROBLEM AND THEY ARE FIXING THE ENGINE FOR FREE, BUT NOT THE 4 RUNNER. THEY HAVE 3 MODELS THAT ARE DOING THE SAME THING, THE ENGINE ARE SLUGGING UP AND CAUSE ENGINE FAILURE. THEY SAID THIS MODEL DOES NOT FALL IN THAT LINE, AND WILL COST ME $9,000 TO FIX, BUT FIRST THEY QUOTE ME $5000. THE OIL HAS BEEN CHANGED EVERY 3000 MILES OR SO, NOT ALL BY THE DEALER. THE DEALER SEEN THIS PROBLEM WITH MY VEHICLE AND DID NOT SAY ANYTHING TO ME UNTIL IT WAS TO LATE AND NOT REVERSIBLE, TO GET MONEY OUT OF THE CONSUMER. I HAD 3 OTHER CARS WITH WHERE HONDA'S AND THEY NEVER HAD THIS PROBLEM, AND TWO OF THOSE HONDA'S HAD OVER 200,000 MILES AND THE OIL WAS CHANGED AT THE SAME INTERVALS AS THE 4 RUNNER. DO YOU THINK THE CONSUMERS HAVE THAT KIND OF MONEY TO FIXED SOMETHING LIKE THIS. $9000 FOR A REBUILT ENGINE, YOU CAN BUY A USED VERY GOOD HONDA FOR THIS PRICE. THIS CAR STILL HAVE A LEAN ON IT. TOYOTA'S SUPPOSE TO BE GOOD CARS, WITH BAD ENGINES. ALL MY PROBLEMS START WHEN I TOOK MY CAR IN FOR A RECALL ON SHOCKS AND AFTER THAT THE ENGINE START LEAKING OIL AND SMOKING WHEN I STARTED THE ENGINE. THE DEALER DID SOMETHING TO MY CAR AND NOW I HAVE TO PAY FOR IT???????????? *NLM
CONSUMER WAS UNABLE TO GET THE RECALL WORK PERFORMED, THE DEALER STATED TOO MANY PEOPLE DROPPED THEIR VEHICLE'S OFF ON THAT PARTICULAR DAY, EVEN THOUGH CONSUMER HAD A 9:30 AM APPOINTMENT. *TS *JB
NAR 3-11-03. WHILE DRIVING THE CONSUMERS 4RUNNER SLIPPED OUT OF CONTROL AND CAUSED AN ACCIDENT. DAMAGES COST APPROX $2000. SOON AFTER A RECALL WAS RELEASED BY TOYOTA ABOUT A FAULTY SUSPENSION. THE CONSUMER ASKED TO BE REIMBURSED FOR THE REPAIR MADE AFTER THE ACCIDENT BECAUSE IT MAY HAVE BEEN THE FAULTY SUSPENSION THAT CAUSED THE VEHICLE TO LOSE DIRECTIONAL STABILITY. *CB *JB
BOTH OF THE SEALS ON THE REAR AXLE BLEW OUT, SATURATING THE REAR BRAKES WITH DIFFERENTIAL FLUID, RENDERING THEM USELESS. *JB
SAFETY ISSUE, MY VEHICLE HAS BEEN OPERATING FOR 6 YEARS WITH DEFECTIVE REAR-END SUSPENSIONS PARTS. THERE IS NO WAY THAT THESE DEFECTIVE PARTS HAVE NOT EFFECTED THE PERFORMANCE OF THIS VEHICLE AND ULTIMATELY CAUSED EXTRA WEAR AND TEAR ON OTHER VEHICLE PARTS. ON TOP OF IT ALL I AM GETTING NO COOPERATION FROM MY TOYOTA DEALERSHIP OR TOYOTA CUSTOMER SERVICE. I HAVE REQUESTED A FULL DIAGNOSTIC TEST BE PERFORMED ON MY VEHICLE AND THAT ANY AND ALL PROBLEMS BE FIXED, I HAVE BEEN TOLD THAT FUTURE PROBLEMS CANNOT BE PREDICTED AND I UNDERSTAND THAT, HOWEVER THE CONSUMER SHOULD NOT BE HELD RESPONSIBLE FOR THE INCOMPETENCE OF A MULTI-BILLION DOLLAR CORPORATION SUCH AS TOYOTA.*JB
CONSUMER RECEIVED A RECALL REGARDING THE SUSPENSION, HOWEVER WHEN HE ARRIVED AT THE DEALERSHIP, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE.*JB
NAR 02/13/2003. WHEN THE CONSUMER ATTEMPTED TO A TURN, THE REAR OF THE VEHICLE SUDDENLY BEGAN SWINGING IN AN ANTI-CLOCKWISE DIRECTION PUTTING THE VEHICLE OUT OF CONTROL. THE CONSUMER NOW OWNS ANOTHER TOYOTA 4 RUNNER AND HAS SINCE RECEIVED A RECALL NOTICE FOR THE CURRENT VEHICLE. THE COSUMER IS REQUESTING REIMBURSEMENT FOR THE FIRST TOYOTA 4RUNNER WHICH HAD DAMAGED POSSIBLY DUE TO THE SUSPENSION WHICH IS NOW ON RECALL. RECALL# 02V021000 *JB
THE GAS PEDAL ON MY WIFE'S 1997 TOYOTA 4RUNNER LTD STUCK, AND ALMOST CAUSED HER TO CRASH. SHE WAS DRIVING BETWEEN 30 AND 40MPH WHEN ALL OF A SUDDEN THE VEHICLE DID NOT SLOW DOWN WHEN LETTING OFF THE GAS PEDAL, INSTEAD IT SPED UP AFTER LETTING OFF OF THE GAS PEDAL. SHE TRIED THE BRAKES, THEY GRABBED, BUT THE VEHICLE STILL CONTINUED TO SPEED UP. SHE THEN APPLIED THE EMERGENCY BRAKE, AGAIN, THE VEHICLE DID NOT SLOW DOWN. FINALLY SHE PUT THE TRANSMISSION INTO PARK AND THE VEHICLE CONTINUED TO MOVE UNTIL SHE TURNED OFF THE VEHICLE. I FEEL LIKE THIS NEEDS TO BE REPORTED TO SOMEONE, TO MAKE MY WIFE AND MYSELF FEEL THAT WE DID OUR PART BY REPORTING SUCH AN UNACCEPTABLE OCCURANCE.
CONSUMER STATES WHILE DRIVING THE VEHICLE AND WITH NO WARNING THE DISC BRAKES HAND LOCKED UP ON THE CONSUMER. DEALER NOTIFIED. TS
CONSUMER STATED WHILE DRIVING AND WITH NO WARNING THE VEHICLE AXLE BROKE.DEALER NOTIFIED.*JB
REAR SUSPENSION WAS RETROFITTED PER RECALL NOTICE WITH A NEW REAR SUSPENSION PARTS, THE CONSUMER IS NOT SATISFIED WITH THE REPAIRS AND BELIEVES THE VEHICLE IS SWAYING AND BOTTOMS OUT WHEN IT HAD NOT DONE SO BEFORE THE RECALL WORK WAS PERFORMED, THE CONSUMER IS SEEKING TO HAVE THE PARTS REMOVED AND THE ORIGINAL PARTS RE-INSTALLED, DEALER BELIEVES THIS PROBLEM IS RELATED TO UNDERINFLATED TIRES AND WORN SHOCK ABSORBERS. NLM
WE RECEIVED A NOTICE OF A SAFETY RECALL FOR OUR 1997 TOYOTA 4RUNNER. WE MADE AN APPOINTMENT A WEEK BEFORE 11/25/02 AS THE NOTICE REQUESTED. WE WERE INFORMED THAT GIVING PROPER NOTICE WOULD ENSURE THAT THE PROPER PARTS WOULD BE AVAILABLE AT TIME OF SERVICE. WE WORKED OUR WHOLE DAY AROUND THIS APPOINTMENT AND BROUGHT ANOTHER VEHICLE SO THAT WE COULD DROP THE 4RUNNER OFF. WE LIVE 30 MINUTES FROM THE CLOSEST TOYOTA DEALERSHIP IN ESCONDIDO. WHEN WE ARRIVED, WE WERE TOLD THAT THE PARTS WERE NOT AVAILABLE AND THAT WE WOULD HAVE TO RESCHEDULE FOR ANOTHER DAY. WE WERE OBVIOUSLY VERY UPSET AND LEFT WITHOUT GETTING THE SAFETY WORK DONE.THIS IS AN INEXCUSABLE SITUATION. WE SPECIFICALLY FOLLOWED ALL INSTRUCTIONS ON THE NOTICE AND MADE THE APPOINTMENT A WEEK BEFORE ACTUALLY BRINGING IN THE 4RUNNER. THIS WAS TO ENSURE THAT ALL PARTS WOULD BE AVAILABLE. IF THEY WEREN'T GOING TO BE AVAILABLE, THEY SHOULDN'T HAVE MADE THE APPOINTMENT FOR THAT DAY. AND, AT LEAST, SOMEONE SHOULD HAVE CALLED US BEFORE WE CAME IN TO TELL US THE PARTS WOULD NOT BE AVAILABLE.THIS WOULD BE INEXCUSABLE IF THIS WAS A ROUTINE TUNE-UP. WE WOULD SIMPLY GO ELSEWHERE. BUT, THIS IS A SAFETY RECALL, AND THIS IS CRIMINAL NEGLIGENCE. THE PERSON WE SPOKE TO AT THE DEALERSHIP WAS FRIENDLY, BUT HE TRIED TO JUSTIFY AND RATIONALIZE THE SITUATION, STATING THAT THEY CAN NEVER BE SURE OF EVERYTHING THEY NEED UNTIL WE ACTUALLY BRING IN THE VEHICLE. THIS MADE NO SENSE. ANY QUESTIONS ABOUT OUR PARTICULAR VEHICLE COULD HAVE BEEN ASKED OVER
WHILE DRIVING AT 65 MPH THE RIGHT REAR TIRE TREAD COMPLETELY SEPERATED (NOT ORIGINAL TIRES ON A 97 TOYOTA 4 RUNNER 225/75R15 AWHHJH410600). TS *YH
ONGOING PROBLEM WITH VEHICLE WANDERING ACROSS THE ROAD WHILE DRIVING AT HIGHWAY SPEED. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFROMATION.*AK
INTERMITTENT BRAKEFAILURES. DEALER HAS BEEN NOTIFIED; HOWEVER, WAS UNABLE TO REMEDY THE PROBLEM.*AK
VEHICLE WAS RECALLED FOR POTENTIAL ROLLOVER PROBLEM CORRECTION. FACTORY RECOMMENDED SPRINGS AND STOPS INSTALLED. CAR NOW RIDES LESS STABLY THAN IT DID. TOP TIPS MORE AND WHEN GOING OVER BUMP SPRINGS AND SHOCKS BOTTOM OUT. FACTORY REP RECOMMENDED TIRE AND SHOCK REPLACEMENT TO CORRECT PROBLEM AFTER $850 IN REPAIRS VEHICLE RIDES THE SAME. TOYOTA AND DEALER SAY THIS IS A NHTSB DESIGNED MODIFICATION WHICH THEY CAN'T REVERSE. THEY HAVE REVIEWED INTERNALLY WITH THEIR LEGAL DEPARTMENT AND REFUSE TO DO ANYTHING ELSE. I CONTEND THEIR DESIGN IS DEFECTIVE (DIMINSHED RIDE QUALITY AND LESS TOP STABILITY). CAN YOU HELP?*AK
CONSUMER STATES VEHICLE EXPERIENCED A TIRE BLOWOUT, NO SPECIFIC TIRE INFORMATION GIVEN. *SLC ONE MONTH AFTER HAVING THE VEHICLE, A TIRE BLEW, WITH HOLES THROUGHOUT IT, AS IF SOMEONE HAD SHOT IT, CLEARLY IT WAS A DEFECTIVE TIRE TO BEGIN WITH. WHEN THE DEALERSHIP WAS NOTIFIED THEY REFUSED TO REPLACE THE TIRES . THE CONSUMER WAS VERY DISSATISFIED WITH THOMPSON DEALERSHIP IN HOW THEY HAVE CHOSEN TO HANDLE MATTERS. CONSUMER IS REQUESTING IMMEDIATE ATTENTION CONCERNING MATTER. BRIEFLY READ OTHER INCIDENTS OCCURRED WITH IN THE PURCHASING OF THE VEHICLE. *CB THE BRAKES HAD TO BE REPLACED WITH ONLY 35,000 MILES ON THE VEHICLE, THE SUN VISOR FELL OFF. *JB
THE VEHICLE HAS A VIBRATION UNDERNEATH THE VEHICLE AND A CLUNKING NOISE. THE DEALERSHIP IS AWARE OF THE PROBLEM.*JB
PARTS FOR RECALL 02V021000 CONCERNING REAR SUSPENSION HAVE NOT BEEN AVAILABLE FOR OVER 2 MONTHS, AND DEALERSHIP DIDN'T KNOW WHEN THEY WILL BE AVAILABLE.*AK
RECALL 02V021000/ REAR SUSPENSION. PARTS WERE NOT AVAILABLE.*AK
WHILE TRAVELING ON THE HIGHWAY THE TRUCK HAS A THUMPING NOISE COMING FROM THE REAR. THE DEALERSHIP IS AWARE OF THE PROBLEM.*JB THE RIGHT REAR SEAT WILL NOT FOLD. THE BRACKETS HAVE BEEN REPLACED TWICE AND THE SEAT IS STILL HALF WAY FOLDED. ALSO THE DOOR INDICATOR LIGHT ILLUMINATES AND DOES NOT GO OFF AND THE LOCKS WILL NOT LOCK. THEY WERE INSPECTED AND NO PROBLEM WAS FOUND. THE DRIVER SIDE MIRROR IS FALLING. THE BRAKES NEEDED REPAIRS PERFORMED. THE FRONT ROTORS HAD EXCESSIVE ROUT OUT. *JG
WHILE TRAVELING AT 45 MPH CONSUMER RAN OVER A SMALL OBJECT ON ROAD, CAUSING VEHICLE TO FLIP. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
MFR'S# SSC & NHTSA# 02 V 021 000/REAR SUSPENSION: CONSUMER STATES DEALER (ANDY DODGE TOYOTA; SAINT ALBANS, VT; PHONE# 802/527-7512) WANTS TO CHARGE FOR RECALL REPAIRS. MANUFACTURER CONTACTED DEALER AND DEALER REFUSES TO HONOR RECALL WITHOUT CHARGE. NLM IN ORDER FOR RECALL REPAIRS TO TAKE PLACE, THE DEALER HAS TO TAKE APART THE SWAY BARS. THIS PARTICULAR VEHICLES SWAY BARS ARE RUSTED AND FROZEN AND THE DEALER WOULD HAVE TO CUT THEM OFF. SINCE THE SWAY BARS AREN'T A PART OF THE RECALL, THE CONSUMER IS EXPECTED TO PAY FOR REPLACEMENT PARTS. *JG
WHILE DRIVING AT HIGHWAY SPEEDS IN THE SNOW, VEHICLE LOST DIRECTIONAL STABILITY AND SPUN OUT OF CONTROL, CAUSING A ROLL OVER. VEHICLE WAS TOTALLED. CONSUMER HAS JUST RECEIVED A RECALL NOTICE FOR REAR SUSPENSION.*AK. THERE WERE 2 INJURIES.*JB
WHILE DRIVING 70 MPH CONSUMER NOTICED THICK SMOKE COMING FROM STEREO. CAUSE OF PROBLEM HAS NOT BEEN DETERMINED BY DEALER AT THIS TIME.*AK *YD
WHILE DRIVING THE VEHICLE GREASE LEAKS ON TO THE BRAKE PAD CAUSING BRAKE TO MALFUNCTION. NLM
WHEN DRIVING IN WET CONDITIONS VEHICLE SLIDES ERRATICALLY. CONSUMER HAS HAD FIVE ACCIDENTS DUE TO THIS PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
METAL WHERE BOLTS CONNECT TO THE SEATS HAVE COME THROUGH, CAUSING SEAT TO WOBBLE WHEN ACCELERATING. DEALER HAS BEEN NOTIFIED.*AK
CONSUMERS CHILD WAS PLAYING IN VEHICLE WHEN THE SEAT BELT WRAPPED AROUND HIS NECK, WHEN HE TRIED TO REMOVE IT, IT WOULD NOT RELEASE AND JUST KEPT RETRACTING, CONSUMER STATES THAT HER SON TURNED PURPLE AND COULD NOT CATCH HIS BREATH BECAUSE THE SEAT BELT WOULD NOT RELEASE. *SLC
RIGHT REAR (PASSENGER SIDE) TIRE "LET GO" WHILE DRIVING DOWN THE INTERSTATE SOUTH OF PUEBLO, CO. THE TIRE DID NOT BLOW OUT. TREAD SEPARATION WAS THE OUTER SIDE OF THE TREAD AND SIDEWALL. TIRE FAILURE WAS NOT CAUSED BY LOW AIR PRESSURE AS ALL HAD BEEN CHECKED THAT MORNING (34LBS). NO NAILS OR OTHER PUNCTURES WERE OBSERVED BY ME OR THE DEALER. THIS TIRE FAILED BECAUSE IT WAS FAULTY. THE LOCAL FIRESTONE REP ASSUMES NO RESPONSIBILITY FOR THE PRODUCT FAILURE. ALL 4 TIRES WERE NEW AND HAD ABOUT 30,000MI ON THEM.*AK (DOT NUMBER: W272WL1499 TIRESIZE: P265/70R18)
INITIALLY, BOTH LEFT AND RIGHT REAR AXLE SEALS LEAKED. AXLE FLUID SOAKED REAR BRAKES, CAUSING DANGEROUS BRAKING AND EXCESSIVE WEAR TO THE FRONT BRAKES. AFTER 11 REPAIR VISITS, INCLUDING NUMEROUS AXLE SEAL REPLACEMENTS, BRAKE REPLACEMENTS, AND AXLE REPLACEMENT, THIS DANGEROUS DEFECT PERSISTS. I.E. FLUID STILL VISIBLY LEAKING ONTO REAR BRAKE (PASSENGER SIDE), CAUSING CAR TO VEER TO THE RIGHT WHEN BRAKING, CAUSING EXCESSIVE HEATING OF FRONT BRAKES, AND CAUSING VIBRATION.
WE HAVE CONTACTED TOYOTA AND THE DEALERSHIP AND THEY ARE UNWILLING TO SEE ANY OF THESE THINGS AS SAFETY HAZARDS. ESPECIALLY DOOR LOCKS, TIRES, SEATBELTS. AND WE WERE NEVER TOLD THE VEHICLE WAS SERVICED BEFORE WE PURCHASED IT "BRAND NEW" IN 1997. WE FOUND THAT OUT IN ERROR AT THE DEALERSHIP (AL HENDRICKSON TOYOTA) WHEN THEY ACCUSED US OF NOT SERVICING OUR VEHICLE. THE SUV WAS CLEARLY A LEMON ALL ALONG. WE TOOK THE VEHICLE TO BE SERVICED BUT THE DEALERSHIP CONVENIENTLY HAS NO RECORDS OF US, EVEN WHEN PROVIDED WITH DOCUMENTED PROOF (RECEIPTS). THERE COMPUTER SAYS "WE DID NOT COME INTO SERVICE OUR VEHICLE." THE 1997 4-RUNNER IS A SAFETY HAZARD. (DOT NUMBER: N/A TIRESIZE: P265/70R16)
PREMATURE FAILURE OF HEAD GASKETS, TOYOTA REFUSED TO COVER REPLACEMENT. *AK
CONSUMER STATED ECM/STARTER FAILED. *JB
TIRES HAVE BLOWN OUT 3 TIMES WITH PEELING TIRES, 7-5-00, 7-28-00, 7-29-00, BRIDGESTONE DUELER H/T. (P265/70R16) TIRES HAVE BEEN REPLACED. *JB
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Toyota 4Runner → · Every 4Runner year → · How the figures are calculated →