Owners filed 4 complaints about this vehicle with federal regulators, most often about the visibility/wiper. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Visibility/Wiper
2
0
0
0
Unknown or Other
1
0
0
0
Electrical System
1
0
0
0
3 safety recalls
Part 573 reports
Equipment17V758000
Filed Nov 22, 2017110,400 vehiclesThor Motor Coach
Defect. Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Risk. In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy. Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Exterior Lighting17V692000
Filed Nov 2, 201736 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2018 Ace, Axis, Hurricane, Windsport, and Vegas motorhomes. The wiring for the trailer lights may have been inserted into the wrong locations of the trailer lighting socket causing the trailer lights to not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk. If the trailer lights do not function as intended, it can increase the risk of a crash.
Remedy. Thor has notified owners and dealers will re-wire a new connector, free of charge. The recall began on November 21, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000148.
Equipment › Other › Labels17V634000
Filed Oct 9, 2017507 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Risk. If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
Remedy. TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
What owners reported
Newest filings
Visibility/Wiper
Filed Nov 15, 2023TX
Driver side wiper sweep angle does not fully clear the field of view.
Electrical System
Filed Feb 19, 2022WA
1. Problem: main power (connect) switch doesn’t communicate It shows there is power to the coach but IT DOES NOT SHOW whether or not the main power is connected to the chassis (motor) battery. I have been stranded with a dead chassis battery because of Thor’s neglect to use a communicative power switch. Safety issue because one could be camping in an area without emergency start services because of this. 1. Thor is aware these improper power switches in the 2018 (and in other model years) are non communicative and can leave people stranded. Thor has admitted the 2018 switch is wrong and corrected the switch in the2022 models (I confirmed this at the dealer). They have admitted fault. 3. If owners of 2018 Vegas Models (and other model years using the uncommunicative switch as ours) can be left stranded - that’s risky and a safety issue. Thor tried to replace my power switch but found it too difficult (and possibly potentially more costly) and, as such, abandoned the replacement. One moment I was delighted about their concern for my safety and we’re replacing it, and then I was told they were abandoning the replacement because they deemed it too hard). Can you believe Thor doing such a thing? The dealer has confirmed this is risky and a safety issue. I now have an RV I’m scared to use feeling it may not start because the switch doesn’t communicate connection to the chassis. This totally unacceptable
Unknown or Other
Filed May 20, 2019TX
DRIVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER ONLY COMES TO ABOUT THE 2 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE LEFT FRONT OF THE VEHICLE OBSCURED. THIS PROBLEM HAS BEEN REPORTED TO THOR MOTOR COACH BY OWNERS OF THE VEGAS AND AXIS MODEL MOTOR COACHES
Visibility/Wiper
Filed Feb 22, 2019TX
DIRVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAR THE DRIVER'S FIELD OF VIEW. THE WIPER STOPS AT ABOUT THE 1 O'CLOCK POSITION LEAVING A LARGE PORTION OF THE WINDSHIELD OBSCURED. THOR MOTOR COACH HAS BEEN CONTACTED ON THIS MATTER BUT HAS YET TO PROVIDE A REASONABLE FIX OR REPLY.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 22, 2017. Source: NHTSA Office of Defects Investigation.