Owners filed 4 complaints about this vehicle with federal regulators, most often about the equipment › recreational vehicle/trailer. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
2
0
0
0
Equipment › Recreational Vehicle/Trailer
1
0
0
0
Equipment
1
0
0
0
3 safety recalls
Part 573 reports
Equipment › Electrical › Accessory Generator › Solar Panel23V759000
Filed Nov 10, 20232,295 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
Risk. A detached solar panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will replace the lower bracket, free of charge. Owner notification letters were mailed January 9, 2024. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000298.
Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings23V285000
Filed Apr 21, 20232,919 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Risk. A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy. Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000294.
Equipment › Recreational Vehicle/Trailer23V068000
Filed Feb 10, 20231,557 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
Risk. An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
Remedy. Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000289.
What owners reported
Newest filings
Unknown or Other
Filed Sep 4, 2026FL
I am filing a complaint regarding manufacturer non-compliance and dealership refusal to execute safety Recall 59C (NHTSA Campaign 25V552) on my 2019-2021 Ram ProMaster (Thor Scope 18m Class B RV upfit). The authorized dealership is refusing to perform a non-destructive repair on the vehicle, demanding instead to dismantle the built-in RV living space/bathroom structure at unknown risk and liability to the owner. Over a month ago, the dealership attempted to circumvent federal recall regulations by pressuring me to accept the uninstalled, loose backup camera hardware over the counter, which I refused due to liability. The dealership is currently withholding my VIN-assigned safety remedy part and refusing service. The Stellantis corporate supervisor assigned to my case has been unresponsive and has failed to coordinate a part transfer to a competent facility capable of utilizing a non-destructive borescope/fishing method to complete the recall. I am requesting federal intervention to compel Stellantis to transfer my safety hardware and provide the dealership the extra time to execute this recall safely and without cost to the consumer."
Equipment
Filed Sep 4, 202435,000 milesFL
The contact owns a 2021 Ram 1500 Promaster. The contact received notification of NHTSA Campaign Number: 23V068000 (Equipment) regarding the awning. The recall remedy had been completed at General RV Center (1577 Wells Rd, Orange Park, FL 32073). The contact stated that after having the recall repair completed, while driving less than 10 MPH, the contact heard the rotation sound indicating that the awning had deployed, landing into a tree and causing permanent damage to the awning. The contact had taken to the awning to the awning company and the dealer. The awning company had not provided any assistance or repair. While taking the vehicle to the dealer it was confirmed that the awning needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000.
Equipment › Recreational Vehicle/Trailer
Filed Jul 18, 2024CA
While driving approximately 45 mph the awning engaged and fulling extended.
Unknown or Other
Filed Oct 27, 2022NJ
My unit is a 2022 Thor Scope 18M Class B RV built on a RAM Promaster 1500 chassis. The problem is not with the chassis but the build by Thor. The solar panel on the roof is not secure and the aluminum panel is ripping through the bolts. I caught mine early and only one bolt ripped through, however, there are several reports on the THOR Rize/Scope Owners (Future Owners and WannaBees) Facebook page where the panel attachment failed and the solar panel came off the van while driving.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 10, 2023. Source: NHTSA Office of Defects Investigation.