Owners filed 3 complaints about this vehicle with federal regulators, most often about the equipment › recreational vehicle/trailer. It has been recalled 5 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
1
0
0
0
Equipment › Recreational Vehicle/Trailer
1
0
0
0
Electrical System › Alternator/Generator/Regulator
1
0
0
0
5 safety recalls
Part 573 reports
Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings23V285000
Filed Apr 21, 20232,919 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Risk. A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy. Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000294.
Equipment › Recreational Vehicle/Trailer23V068000
Filed Feb 10, 20231,557 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
Risk. An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
Remedy. Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000289.
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Lines and Fittings22V300000
Filed May 5, 20223,374 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2022 Scope, Tellaro, Sanctuary, Delano, Sequence, Tranquility, Rize, Synergy, Quantum, Magnitude, Geneva, Compass, Chateau, Four Winds, and 2022-2023 Tiburon, and Gemini vehicles. The quick disconnect fittings in the LP gas system may be cracked, causing a gas leak.
Risk. A gas leak in the presence of an ignition source can increase the risk of a fire.
Remedy. Dealers will replace the quick disconnect fittings, free of charge. Owner notification letters were mailed June 27, 2022. Owners may contact TMC customer service at 1-877-855-2867.
Equipment › Recreational Vehicle/Trailer › Lpg Systems › Lines and Fittings21V755000
Filed Sep 28, 2021162 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2022 Scope and Rize motorhomes. The LP gas line may be too short and improperly installed, creating an excessive bend in the line which could rupture and leak.
Risk. A gas leak increases the risk of a fire.
Remedy. Dealers will replace the LP gas line and reroute it as necessary, free of charge. Owner notification letters were mailed November 23, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000243.
Equipment › Recreational Vehicle/Trailer21V396000
Filed May 26, 202153 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2022 Rize, Scope, Sequence, and Tellaro vehicles. The Flex-190 Solar Panel junction box may short.
Risk. An electrical short can cause the junction box to overheat, increasing the risk of a fire.
Remedy. Dealers will install a new solar panel and junction box, free of charge. Owner notification letters were mailed July 22, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000226.
What owners reported
Newest filings
Electrical System › Alternator/Generator/Regulator
Filed Feb 1, 2023MI
2021 RAM PROMASTER/ 2022 THOR RIZE 18M RECREATIONAL VEHICLE. CONSUMER WRITES IN REGARD TO VEHICLE NOT BEING LEVEL AFTER TSB REPAIRS WERE MADE. THE CONSUMER STATED EVERYTHING SLANTS FORWARD SEVERAL DEGREES DUE TO GENERAL RV JACKING UP THE REAR END OF RV TO ENSURE THE GENERATOR AND BATTERY TRAY DIDNT HANG BELOW THE REAR AXLE.
Equipment › Recreational Vehicle/Trailer
Filed Jan 29, 2023AZ
Awning extends while vehicle is in motion.
Unknown or Other
Filed Jan 27, 2023AZ
This vehicle is built on a 2021 Ram Promaster and was modified into a class B camper van…a 2022 Thor Rise 18M. On 2 recent occasions driving at low speeds the outdoor electric awning moved in and out about 6 inches on its own while I was driving. Luckily, I wasn’t traveling fast and both times I was able to pull over to check it to make sure it stopped and had rolled back in to its closed position before driving again. I contacted the manufacturer and local dealer who checked it but they did nothing since they couldn’t replicate the issue. It’s only happened twice since I’ve owned the vehicle and I have driven it about 9,000 miles. However, this could be a deadly situation if it happens at high speeds with traffic all around. I belong to a FaceBook group of owners of this type of RV and it has happened to several other owners.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Apr 21, 2023. Source: NHTSA Office of Defects Investigation.