Owners filed 4 complaints about this vehicle with federal regulators, most often about the equipment › recreational vehicle/trailer. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
2
0
0
0
Equipment › Recreational Vehicle/Trailer
2
0
0
0
3 safety recalls
Part 573 reports
Equipment › Electrical › Accessory Generator › Solar Panel23V759000
Filed Nov 10, 20232,295 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2024 Thor Rize and Scope motorhomes. The solar panel frame may fracture around the mounting bolts, allowing the panel to detach from the vehicle.
Risk. A detached solar panel can become a road hazard, increasing the risk of a crash.
Remedy. Dealers will replace the lower bracket, free of charge. Owner notification letters were mailed January 9, 2024. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000298.
Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings23V285000
Filed Apr 21, 20232,919 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2023 Sequence, 2021-2024 Rize, Scope, Tellaro, 2023-2024 Dazzle, and Twist motorhomes, equipped with certain Cummins Onan QG 2800i generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Risk. A gas leak in the presence of an ignition source increases the risk of a fire.
Remedy. Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000294.
Equipment › Recreational Vehicle/Trailer23V068000
Filed Feb 10, 20231,557 vehiclesThor Motor Coach
Defect. Thor Motor Coach (TMC) is recalling certain 2021-2023 Rize and Scope camper vans. The retractable awning may extend unintentionally during transit.
Risk. An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
Remedy. Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000289.
What owners reported
Newest filings
Unknown or Other
Filed Apr 27, 2023CA
The solar panel mounted by Thor on top of the van detached and flew off while I was driving on the highway and encountered cross wind. From what was left on the solar panel bracket, it looks like there were cracks in the metal around where the bolts were attached for a long time. The solar panel brackets were very loose and floppy allowing the panel to move while the vehicle was in motion or under high wind.
Equipment › Recreational Vehicle/Trailer
Filed Jan 24, 2023CA
While driving my Thor RIZE with the powered Carefree Awning, after a hard turn, the awning randomly partially deploys several times, then return to closed position. I have now added a mirror to allow me to see the awning while driving. A few times after the battery disconnect have been re-engaged after being off for a few days, the first hard turn will have a better chance to result in the awning deploying, however it has not been consistent enough to demonstrate the action to the service department, so no action have been taken by them in the last two years.
Equipment › Recreational Vehicle/Trailer
Filed Jan 12, 2023IL
On several occasions the carefree electric awning would extend while driving. I had to pull the power fuse.
Unknown or Other
Filed Dec 4, 2022IL
This is a Thor Motor company RV Build The added solar panel is improperly installed . The blots used are pulling through the frame and will break free from wind while on the highway.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 10, 2023. Source: NHTSA Office of Defects Investigation.