Page 3 of 3 · complaints 101–128 of 128

2020 Tesla Model X complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →

Suspension
Filed May 4, 202124,000 milesGA

FRONT HALF SHAFT VIBRATION ON ACCELERATION

Electrical System
Filed Apr 22, 20216,000 milesNV

WHILE DRIVING AT HIGHWAY SPEEDS, MY TWO INFO SCREENS THAT PROVIDE ALL FEEDBACK TO THE DRIVER (E.G., SPEED, WARNING LIGHTS, ETC.) GO DARK. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND I HAVE DOCUMENTED WITH TESLA. THEY ACKNOWLEDGED THE ISSUE AND SAID THEY ARE WORKING ON A FIX(?)

Electrical System
Filed Feb 3, 202111,840 milesNC

I WAS DRIVING MY MODEL X (JUNE 2020) HOME LAST EVENING ON A ROAD I NORMALLY DRIVE. (6 LANE ROAD) I WAS APPROACH A TRAFFIC LIGHT THAT TURNED YELLOW AND I DETERMINED I DIDN'T HAVE ENOUGH TIME TO STOP - SO I HIT THE ACCELERATOR TO GET THROUGH THE LIGHT BEFORE IT TURNED RED AND THEN EVERYTHING ON THE CAR STOPPED WORKING. NO ALARMS, NO SOUNDS, NO WARNINGS, NOTHING - MUSIC EVEN STOPPED PLAYING. THE ONLY INDICATION SOMETHING WAS WRONG WAS THE DASHBOARD FLASHING YELLOW LIGHT INDICATOR THAT THE CAR THOUGHT IT WAS SLIPPING (COMPLETE DRY @ 5:50PM -- TEMPERATURE WAS 45 DEGREES). THE CAR WOULD NO LONGER ACCELERATE (I HIT THE ACCELERATION PEDAL AND NOTHING HAPPENED), REGENERATIVE BRAKING STOPPED WORKING AND THE CAR WAS ONLY COASTING AND QUICKLY SLOWING DOWN (IT IS A HEAVY CAR). I MANAGED TO GET IT INTO A NEARBY PARKING LOT AND CALLED TESLA ROADSIDE. THE CAR WOULD NOT ACCELERATE AFTER REBOOTING 2+ TIMES AND WHEN IT FINALLY MANAGED TO BEGIN TO MOVE THE CAR BEHAVED LIKE IT THOUGHT IT WAS "SLIPPING". NO ALARMS SHOWED UP UNTIL I WAS INSTRUCTED TO REBOOT BY TESLA EMERGENCY ROADSIDE - AT WHICH POINT THEY RECOMMENDED I BRING THE CAR TO SERVICE.

Electrical System
Filed Jan 28, 20216,000 milesCA

THE SCREEN HAS TURNED OFF A NUMBER OF TIMES WHILE DRIVING ON THE HIGHWAY. COULDN'T SEE ANY CONTROLS, SPEED, NAVIGATION, CAMERA, ETC. SCREEN WAS COMPLETELY TURNED OFF. ALSO THE SUSPENSION (BALL JOINTS) FEEL LOOSE AND MAKE AN ODD SOUND.

Unknown or Other
Filed Jan 1, 2021MO

NEW SOFTWARE UPDATE HAS MADE THE FONT OF THE DISPLAY TOO SMALL TO READ SO THE DRIVER CAN NO LONGER SEE WHAT GEAR HAS BEEN SELECTED LIKE DRIVE, PARK, NEUTRAL OR RESERVE. THE FONT IS SMALLER THAN THE AVERAGE PERSON OVER THE AGE OF 42 CAN READ IF THEY HAVE ANY DEGREE OF PRESBYOPIA.

Structure › Body
Filed Dec 20, 20203,600 milesCA

AFTER I PUT MY CAR IN PARK MOOD ..WITHIN FEW SECOND CAR STARTED TAKING OFF SPEEDING OVER THE GRASS /PLANTS AREA OF PARKING LOT IN TO THE OFFICE UNITE ( META/ GLASS DOOR ) SHATTERING GLASS WAS ALL OVER BROKE THROUGH FRAME WORK OF THE OFFICE UNITE ALL THE WAY TO THE EXAMINATION CHAIR OF DR OFFICE ..HAD THERE BE ANY WORKER / PATIENT/ DR IN THE UNITR SOMEONE WOULD HAVE BEEN DEAD OR INJURED ..I AM SCARED FOR MY LIFE TO DRIVE THIS CAR AROUND AFTER POLICE & FIRE DEPARTMENT ARRIVED AT THE SCENE I WAS INFORMED BY FIREFIGHTERS THAT CODE THEY WERE CALLED IN TO A HOUSE NEAR ME FOR ANOTHER TESLA SPEEDING THROUGH THE GARAGE TO THE LIVING ROOM OF THE HOUSE I BELIEVE THERE IS DEFECTS IN THESE CARS AS MOST OF COMPLAINTS FILE 2020 HAS REPORTED SAME ISSUE ..I RECEIVED MY CAR IN THE MIDDLE OF PANDEMIC WHERE NO BODY WALKED ME THROUGH THIS CAR SO I HAD ANY IDEA THERE HAS BEEN INJURY AND DEATH REPORTS AS WELL ..

EngineCrash
Filed Dec 17, 2020200 milesCA

TL* THE CONTACT OWNS A 2020 TESLA MODEL X. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE CONTACT WAS ABLE TO DEPRESS THE BRAKES PEDAL AND STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD EXPERIENCE THE FAILURE AGAIN ON 12/14/2020, AFTER PARKING THE VEHICLE AND WHILE THE VEHICLE WAS OFF WHEN IT ACCELERATE INDEPENDENTLY AND DROVE INTO A BUILDING. THE AIRBAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES OR SEEK MEDICATION ATTENTION. A POLICE AND FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT CALLED LOCAL DEALER TESLA (6701 AMADOR PLAZA RD, DUBLIN, CA 94568; (925) 361-1173) AND WAS MADE AWARE OF THE FAILURE.THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200. *BF THE CONSUMER STATED THE VEHICLE'S LIGHTS INDEPENDENTLY TURN ON AND OF.

Vehicle Speed ControlCrash
Filed Dec 13, 202040 milesOH

ON THE BEGINNING OF OCTOBER 11, MY REVERSE CAMERA STOPS FUNCTIONING. AT NIGHT, WHEN I PARK MY CAR IN THE GARAGE, MY FRONT SCREEN (BEHIND STEERING WHEEL) WAS BLANK. SHORTLY AFTER, MY CAR SUDDENLY SELF-ACCELERATED WHILE I WAS PARKED. THIS RESULTED IN THE CAR SMASHING THROUGH MY GARAGE WALL, CAUSING LOADS OF DAMAGE IN THE ROOM OPPOSITE OF THE WALL. SOME DAMAGE INCLUDED: A BROKEN WOODEN BAR, SHATTERED GLASSES & LIQUOR BOTTLES, AND DAMAGES TO THE FRONT OF MY TESLA. THIS CAR WAS NEWLY PURCHASED, WITH A MILAGE OF SIMPLY 40 MILES.

Visibility/Wiper
Filed Nov 27, 2020IL

SINCE WE RECEIVED NEW CAR, WIPER MAKES NOISE HTTPS://WWW.YOUTUBE.COM/PLAYLIST?LIST=PLH8JF6X4GDUADMSW3KAFEHUHHTLWSUR9U SEVERAL TIMES WE TRIED TO FIX THIS ISSUE, TESLA SAID NOTHING WRONG WITH WIPER. I HAVE BEEN HEARD FOR A YEAR SINCE I BOUGHT THIS CAR

Electrical System
Filed Nov 19, 2020427 milesIL

WHILE DRIVING THE CAR - THE CAR'S CENTRAL COMPUTER REBOOTED. WHEN THIS HAPPENS THE MUSIC STOPS, ALL THE SCREENS (CENTER CONSOLE + DRIVER DISPLAY) GO BLACK. I WAS NOT USING ANY AUTOPILOT FUNCTIONALITY DURING THIS TIME. I'M CURIOUS WHAT WOULD HAVE HAPPENED IF I WAS. IT TAKES ABOUT 30 SECONDS FOR THE DRIVER DISPLAY TO FULLY RECOVER. I HAVE A VIDEO OF THIS IN ACTION.

Steering
Filed Oct 25, 20204,000 milesCA

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37336502?ROWNUMBER=125 THE FRONT WHEEL HAS GONE ALL WHOMPY BECAUSE THE TOP BALL-JOINT HAS POPPED APART. THIS CAR HAS ONLY TRAVELLED 4000 MILES SINCE BEING PUSHED OUT OF THE TESLA TENT. IT IS UNLIKELY THAT THE BALL HAS SUFFERED ENOUGH WEAR AND TEAR TO ALLOW IT TO POP APART. IT IS MORE LIKELY THAT THE BALL-JOINT WAS MADE BY STONED MONKEYS AT THE LOCAL ZOO. WOULD IT BE TOO MUCH OF AN ASK FOR YOU TO TAKE THESE WRETCHED JUNK-HEAPS OFF THE HIGHWAYS? HAVE AN EXCITING DAY. REGARDS KEEF

Electronic Stability Control (esc)
Filed Oct 7, 20206,000 milesCA

I'VE CREATED SEVERAL BUG REPORTS FOR THE AUTOPILOT SYSTEM WHICH IS, A VERY REAL DANGER. THE VEHICLE ACCELERATES TOWARDS PARKED OR STOPPED CARS, SLAMS ON THE BRAKES WITHOUT EXPLANATION ON THE FREEWAY, BEGINS TO CHANGE LANES ON THE FREEWAY THEN VIOLENTLY SWERVES BACK INTO THE ORIGINAL LANE WITHOUT EXPLANATION. I'VE TAKEN THE VEHICLE INTO 3 DIFFERENT SERVICE CENTERS. THE EXPLANATION IS "SOFTWARE" AND THEY RECOMMEND "UPDATING THE SOFTWARE" WHEN NEW VERSIONS COME OUT. THE VERSION OF SOFTWARE RELEASED ARE NOT READY TO BE RELEASED TO THE GENERAL PUBLIC. AS A PILOT, I UNDERSTAND HOW AUTOPILOT SYSTEMS SHOULD BEHAVIOR. THE TESLA AUTOPILOT BEHAVES SO DANGEROUSLY IT DOESN'T APPEAR THE SOFTWARE ENGINEERS EVEN BOTHERED TO TEST IT BEFORE RELEASE.

Suspension
Filed Sep 30, 20204,000 milesCA

HERE IS A 2020 TESLA MODEL S IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37573752?ROWNUMBER=3 DESPITE HAVING THE NEW IMPROVED REDESIGNED SUSPENSION GIBLETS IT HAS GONE ALL WHOMPY. THE RH BACK WHEEL IS LEANING OUT AND THE FRONT SUSPENSION IS.COMPLETELY COPULATED. THE STEERING KNUCKLE HAS CRACKED IN HALF, THE LOWER BALL JOINTS HAVE SNAPPED. THE WHOLE THING IS FORNICATED. THIS IS NOT CRASH DAMAGE. IT IS SELF INFLICTED INJURY CAUSED BY BAD DESIGN, BAD MATERIALS AND BAD ELON. PLEASE TAKE THESE JUNKHEAPS OFF THE ROADS. THANK YOU KEEF

Suspension
Filed Sep 25, 20203,000 milesCA

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37531471?ROWNUMBER=2 IT HAS NOT BEEN IN A COLLISION, NO AIRBAGS HAVE DEPLOYED AND THERE IS NO IMPACT DAMAGE TO THE BODYWORK. THE AIR SUSPENSION HAS COLLAPSED AND DUE TO THE LUDICROUS DESIGN HAVING NO LIMIT STOPS ALL FOUR WHEELS HAVE JAMMED UP INTO THE WELLS. THE BACK LH TIRE HAS BEEN RUBBING AGAINST THE WHEEL-WELL FOR SO LONG THAT IT IS COMPLETELY SHREDDED (SEE ATTACHED PHOTOGRAPH) THE OWNER MUST HAVE BEEN OBLIVIOUS TO THIS. PERHAPS HE WAS USING THE TESLA SELF-PLEASURING DEVICE THAT IS SO POPULAR WITH TESLA OWNERS - HTTPS://WWW.GIZMODO.COM.AU/2020/07/THIS-BLOWJOB-MACHINE-DESIGNED-FOR-TESLAS-ON-AUTOPILOT-IS-A-TERRIBLE-IDEA-BUT-PROBABLY-NOT-WHY-YOU-THINK/ IF YOU CAN SPARE THE TIME WOULD YOU PLEASE GET AROUND TO ISSUING A RECALL TO GET THESE DEADLY DEFECTIVE CONTRAPTIONS OFF THE ROADS. THANK YOU KEEF

Wheels
Filed Sep 22, 20206,300 milesFL

OUR TESLA MODEL X 2020 HAS ONLY 6300 MILES. AFTER NOTICING THAT ONE OF THE REAR TIRES WAS FLAT, I REALIZED THAT THE TWO REAR TIRES WERE EXTREMELY WORN ON THE INNER RIM, EVEN EXPOSING THE STEEL BELT ON BOTH.

Suspension
Filed Sep 17, 20204,000 milesCA

HERE IS A 2020 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37336502?ROWNUMBER=63 THE FRONT WHEEL HAS GONE WHOMPY BECAUSE THE TOP BALL-JOINT HAS POPPED APART. THIS EXACT SAME BALL JOINT IS USED ON ALL MODELS OF TESLAS. TESLA SEEMS TO HAVE GOT A BAD BATCH OF THESE BALL JOINTS THAT HAVE INSUFFICIENT LUBRICANT CAUSING SQUEAKING AS THE DRY METAL PARTS RUB AGAINST EACH OTHER. MANY OWNERS ARE COMPLAINING ABOUT THIS ON THE FORUMS AND ARE RESORTING TO DIY REPAIRS LIKE MAKING A HOLE IN THE BOOT AND SPRAYING IN LUBRICANT. THESE FAILURES ARE NOW SO COMMON THAT A MEME HAS BEEN GENERATED. POP GOES THE BALL JOINT HTTPS://WWW.REDDIT.COM/R/ENOUGHMUSKSPAM/COMMENTS/F9K8G6/POP_GOES_THE_BALL_JOINT/ NOT REALLY FUNNY THOUGH. THIS FAILURE WILL KILL PEOPLE. PLEASE TAKE ACTION. THANK YOU KEEF

Suspension
Filed Aug 28, 20202,000 milesCA

HERE IS A 2020 MODEL X IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37239417?ROWNUMBER=4 BOTH REAR WHEELS HAVE GONE WHOMPY (THAT MEANS THEY ARE LEANING OVER AT AN ANGLE) THE CAR HAS BEEN INVOLVED IN A MAJOR WHOOPSIE AND HAS A BIT OF DAMAGE HERE AND THERE. REGARDLESS OF THIS, EVEN IN THE EVENT OF A HARD IMPACT TO THE WHEELS IT SHOULD HAVE BEEN THE WHEELS THAT BROKE RATHER THAN THE SUSPENSION. I THINK IT IS LONG OVERDUE THAT YOU SHOULD STOP GIVING TESLA THE BENEFIT OF THE DOUBT ON THESE ABSURDLY FRAGILE SUSPENSION COMPONENTS AND THAT YOU SHOULD DEMAND AN IMMEDIATE RECALL. THANK YOU KEEF

Electronic Stability Control (esc)
Filed Aug 26, 20205,000 milesFL

UPON ACCELERATING THE FRONT END BOUNCES AND VIBRATES UNSAFELY. TESLA IS AWARE OF THE FAULTY DANGEROUS DESIGN, YET THEY CONTINUE TO SELL THEIR MODEL X WITHOUT DISCLOSING TO PURCHASER. ADDITIONALLY, THEY REFUSE TO REPAIR THE VEHICLE, INDICATING THAT NEW FRONT HALF AXLES WILL ONLY TEMPORARILY SOLVE THE ISSUE. THE BOUNCE HAPPENS WHEN STARTING FROM A COMPLETE STOP OR OFTEN WHEN ACCELERATING FROM ONE SPEED TO ANOTHER. THE BOUNCE HAS BEEN HAPPENING SINCE APRIL BUT REPEATED REPAIR REQUESTS TO TESLA HAVE BEEN REFUSED.

Unknown or Other
Filed Jul 18, 20203,100 milesCA

THE INSTRUMENT CLUSTER DOES NOT SHOW A VALID SPEED. SPEED IS SHOWN AS '0' EVEN WHEN VEHICLES IS TRAVELING AND EVEN WHEN CRUISE CONTROL OR 'AUTO PILOT' IS DRIVING.

Vehicle Speed ControlCrash
Filed Jul 1, 20202,000 milesTX

I WAS THE FOURTH VEHICLE IN LINE AT A BANK DRIVE THRU AND WHEN THE VEHICLE IN FRONT OF ME MOVED UP IN LINE, I PLACED THE VEHICLE IN DRIVE AND SUDDENLY THE VEHICLE ACCELERATED OUT OF CONTROL AND HIT TWO VEHICLES AND THEN WENT OVER A CURB INTO A PARKING LOT AND CRASHED INTO TWO OTHER VEHICLES, WHICH RESULTED IN A SERIOUS ACCIDENT INVOLVING FOUR OTHER VEHICLES. FORTUNATELY, NO ONE WAS SERIOUSLY HURT. MY VEHICLE WAS A TOTAL LOSS.

Electronic Stability Control (esc)
Filed Jul 1, 20207,000 milesCA

I WAS DRIVING ON FREEWAY 99 NEAR CHOWCILLA, CALIFORNIA IN MY TESLA MODEL X WITH UNDER 7,000 MILES ON AUTOPILOT AND THERE WAS NO CARS IN ANY DIRECTION NEAR ME. THIS FREEWAY WAS A STRAIGHT LINE WITH NO BENDS OR CURVES. THE CAR WAS TRAVELING AT 75 MPH IN THE MIDDLE LANE ON AUTOPILOT AND THE CAR SUDDENLY DECELERATE VERY AGGRESSIVELY FOR NO REASON. THE TIRES SCREECHED AS THE CAR'S SPEED SUDDENLY CAME TO A NEAR STANDSTILL AT THE SPEED OF 10-15 MPH. THE DRIVER ([XXX]) TOOK MANUAL CONTROL AND DROVE THE CAR WITHOUT ANY POTENTIAL FATALITIES. IF THERE WAS A CAR OR TRUCK BEHIND US, WE WOULD HAVE DIED. THIS HAS HAPPENED ON TWO PREVIOUS OCCASIONS, BUT THE DECELERATION WAS NOT AS SUDDEN AS THIS LIFE THREATENING OCCURRENCE. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

Suspension
Filed Apr 25, 20202,000 milesCA

HERE IS A VIDEO OF A TESLA ON THE DRAG STRIP HTTPS://WWW.YOUTUBE.COM/WATCH?V=5RFDDIMYDP4&T=589S THE COMMENTATOR NOTES THAT THE TESLA LOOKS AS THOUGH ITS AXLE IS ABOUT TO SNAP. BOTH THE FRONT AND REAR WHEELS ARE WHOMPING AROUND SO AS TO BE IN DANGER OF JAMMING UP IN THE WHEEL WELLS. THIS IS NOT JUST THE COMPRESSION OF RUBBER BUSHINGS IN THE SUSPENSION. IT IS THE RESULT OF STRAIN IN THE SUSPENSION COMPONENTS. TESLAS THAT ARE DRIVEN "ENTHUSIASTICALLY" ARE CERTAIN TO STRESS THE CAST AND EXTRUDED ALUMINUM COMPONENTS WELL BEYOND THEIR ELASTIC LIMITS. TESLA OWNERS OFTEN ENJOY THE LUDICROUS AND INSANE ACCELERATION. TESLAS ALSO OFTEN ENJOY SPONTANEOUS LUNATIC ACCELERATION AKA UNINTENDED ACCELERATION. I PETION YOU TO INVESTIGATE THESE DEADLY CONTRAPTIONS. THANK YOU UNHINGED CITIZEN

Suspension
Filed Apr 22, 2020500 milesCA

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/36107917/20 IT HAS DONE JUST 500 MILES AND THE BACK WHEEL HAS GONE ALL WHOMPY. THE TREAD IS PARTLY WORN AWAY ON THE WHOMPY WHEEL. THIS SHOWS THAT THE DRIVER CONTINUED TO DRIVE AFTER THE WHEEL STARTED TO GO WHOMPY .OH WELL, I GUESS YOU HAVE TO BE BRAINLESS TO BUY A TESLA IN THE FIRST PLACE. HOW ABOUT YOU DO YOUR JOB AND RECALL THESE DEADLY DEFECTIVE ELECTRIC BATTERING RAMS BEFORE EVEN MORE PEOPLE GET KILLED. THANK YOU. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

Power TrainCrash
Filed Apr 7, 20202,470 milesCO

WHEN PULLING INTO A PARKING SPACE THE VEHICLE UNEXPECTEDLY ACCELERATED CAUSING THE VEHICLE TO JUMP THE PARKING CURB AND STRIKE A RETAINING WALL. I HAVE THE VIDEO FROM THE CAR. WHILE TURNING RIGHT INTO AN AVAILABLE PARKING SPOT, I WAS ABOUT 80% INTO THE SPOT WHEN THE VEHICLE SURGED.

Electrical SystemCrash
Filed Apr 6, 2020275 milesLA

WHILE I WAS PARKING, MY TESLA MODEL X SUDDENLY ACCELERATED INTO MY OFFICE BUILDING. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME.

Suspension
Filed Mar 22, 20202,000 milesCA

HERE IS A 2020 TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35799520/8 IT HAS DONE JUST 2000 MILES AND ALREADY THE WHEEL HAS GONE WHOMPY. DESPITE THERE BEING A TSB OUT FOR WEAK SUSPENSION LINKS HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10153421-9999.PDF TESLA IS STILL SWEEPING THIS ISSUE UNDER THE RUG. THEY HAVE NOT FIXED THE OLDER CARS ON THE ROADS BUT WORSE STILL THE NEW CARS COMING OFF THE LINE STILL HAVE SUSPENSION GIBLETS MADE FROM PLAY-DOUGH.. GOOD HEAVENS TO BETSY.... ARE YOU GUYS ASLEEP AT THE WHEEL? PLEASE RECALL THESE DEFECTIVE DEATH TRAPS IMMEDIATELY. REGARDS. CITIZEN KEEF.

Vehicle Speed ControlCrash
Filed Mar 21, 202027 milesMO

AT APPROXIMATELY 6:18 PM ON 3/21/2020, I WAS DRIVING MY BRAND NEW 2020 TESLA MODEL X (7 MILES STARTING ODOMETER) HOME FROM TAKING DELIVERY OF IT (!), AND AFTER 20 MILES OF MOSTLY HIGHWAY DRIVING, I WAS NEARING HOME AND STOPPED AT A TRAFFIC LIGHT (WITH SEVERAL CARS STOPPED AHEAD OF ME). AFTER ABOUT 30 SECONDS OF SITTING DEAD-STOPPED, THE CAR VIGOROUSLY ACCELERATED WITH NO ACTION ON MY PART, AND I HAD TO TURN THE CAR HARD TO THE RIGHT TO AVOID A FULL-ON COLLISION WITH THE STOPPED CAR IN FRONT OF ME. FORTUNATELY, TO MY RIGHT THERE WAS A CURB AND THEN AN EMPTY PARKING LOT AND SO I WAS ABLE TO AVOID ANY SERIOUS PROPERTY DAMAGE OR INJURY. BOTH OF THE PASSENGER SIDE TIRES ON MY VEHICLE WERE FLATTENED, AND THERE WAS SOME VERY MINOR DAMAGE TO THE FRONT DRIVERS SIDE BUMPER, AND TO THE REAR PASSENGER SIDE FENDER OF THE VEHICLE IN FRONT OF ME. (I HAD LEFT ENOUGH DISTANCE WHEN STOPPING AT THE LIGHT IN BETWEEN MY CAR AND THEIRS AND I ALSO SOMEHOW REACTED VERY QUICKLY GIVEN HOW IN SHOCK I WAS.) THE CAR WAS NOT DRIVE-ABLE BECAUSE OF THE FLAT TIRES, AND SO I CONTACTED TESLA ROADSIDE ASSISTANCE. THEY TOWED THE VEHICLE BACK TO THE TESLA FACILITY FROM WHERE I HAD JUST ORIGINATED. AFTER THE INCIDENT, I IMMEDIATELY CONTACTED THE SALES PERSON BECAUSE -- YOU KNOW -- I HAD LITERALLY JUST PURCHASED THE CAR. SOMEONE ELSE ON THE SALES TEAM ANSWERED THE PHONE. MY SALES PERSON CALLED ME BACK SHORTLY THEREAFTER, AND I EVENTUALLY SPOKE WITH THE SALES MANAGER AROUND 7:45PM. ALL FOUR OF THOSE INDIVIDUALS (3 S

Vehicle Speed ControlCrash
Filed Jan 17, 2020300 milesTX

THE CAR SUDDENLY ACCELERATED TO FULL SPEED WHEN PARKING THE CAR IN A MALL PARKING LOT. I TRIED TO PARK THE CAR, IT DID NOT FIT SO I WENT REVERSE A COUPLE OF FEET AND WHEN I PUT THE CAR IN DRIVE, IT ACCELERATED ON ITS OWN AND THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT. THE CAR WENT OVER THE TIRE STOPPERS AND CAME TO A COMPLETE STOP WHEN IT CRASHED AGAINST A POST. THIS WAS 100% THE CAR'S FAULT, I AM SURE I DID NOT PRESS THE ACCELERATOR. I HAVE SUBMITTED THE CLAIM WITH TESLA AND THEY ARE REVIEWING THE DATA. I SAW THE NEWS THAT OTHER CARS HAD SIMILAR PROBLEM AND I WANTED TO SHARE MY EXPERIENCE AS WELL. THIS IS VERY SERIOUS AND NEEDS TO BE ADDRESSED

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2020 Tesla Model X → · Every Model X year → · How the figures are calculated →