2017 Tesla Model X complaints

The rear camber arms of both Tesla Model S and X suspension have fixed camber angle that only grows wider as the time passes, that would cause the inner side of tires to wear out more rapidly than the mid or outer tire sides. Tesla doesn’t offer a camber arm that is adjustable in order to fix this alignment issue. Due to this the tires blow out prematurely and can potentially cause severe accidents. Tesla doesn’t acknowledge this as a design defect to replace this as safety problem, hence I am reporting it here to investigate the matter.

The MCU screen (large touch screen in the center of dashboard) has been malfunctioning. This started a few months ago when screen seemed to "crash" -- as I'm driving, the screen will turn black and take a long time to come back. On other occasions the map won't load and I receive a notice for "network error" (and have 5g service and not a satellite problem.) This would happen on and off for the past few months. I reported it back in March and was told they would order parts and get back to me and haven't. Then the 12 volt battery died and they replaced it but the MCU problems didn't go away. The last time I drove it, the screen froze up, then turned black and didn't come back on. The collision warning, lane assistance, and adaptive cruise control and steering all stopped working. I COULD engage the auto pilot and cruise control (the notification showed on the small dash board on top of the steering wheel, that they were both engaged) however, they didn't work. I set the car to 65 on the highway and the cruise control wouldn't go over 50. Also, on the back roads, the car drove straight through stop signs without stopping.

The specific issue happen while I was I was pulling out of my driveway. The front passenger side suddenly started squeaking. After getting on the highway and accelerating, the car started shaking, and making louder and louder noises. Inspecting the assembly next to the front passenger side tire, I saw that the control arm assembly was making metal on metal contact and the wheel was not horizontally in place (it wiggles on steering). I took the car to the service center. They confirmed that the control arm assembly is corroded and that the issue could cause an accident if it happens while driving as I could lose steering control.

Front passenger door mechanism doesn’t function properly . Door only opens when pulling on interior door handle. Service department stated it’s a common problem with the door actuators failing and it needs to be replaced.

The contact owns a 2017 Tesla Model X. The contact stated the MCU home screen intermittently failed to operate while driving at various speeds. The contact then received notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.

Repeated violations of autopilot safety systems has forced Tesla to activate in cabin cameras to be used as an additional safety device for driver monitoring. Not all vehicles have in cabin cameras and should be installed for increased safety concerns

There was a recall for Tesla Model S and X with MCU1 to have the eMMC card upgrade necessary to keep the unit running or for those that had to upgrade the eMMC or the MCU1 replaced with with an MCU2 before the recall would be reimbursed. I was contacted by Tesla about the reimbursement and I completed the necessary forms. I was later contacted by Tesla and informed I didn’t meet the criteria. I asked for reasons why and they told me to contact my service center. As I have been to the service center 25 times I understand that they will just look at the invoice. So I did this on my own and see that when I had to replace my MCU1 with an MCU2, they listed it as an upgrade. At the time, I didn’t think much of it being listed as an upgrade, but it was the only option communicated to me by Tesla at that time. I had no choice in order to make my Model X safe to drive. Upgrading the eMMC was not an option presented to me. I am requesting that Tesla reconsider my request for reimbursement as I feel I meet the requirements of the recall. Additionally, when I needed to install the MCU2 to make my car safe to drive, the FM/XM radio feature that I paid for when I purchased the car was removed. Six months later the option to add the radio back at my expense was another $500. I am seeking reimbursement from Tesla for the cost of the MCU and radio for a total cost of $3000 plus tax.

The contact's wife owns a 2017 Tesla Model X. The contact stated while his wife was driving at slow speeds, the vehicle independently accelerated, without warning. The contact's wife forcefully applied pressure on the brake pedal to stop the vehicle. The vehicle resumed regular driving after the failure and proceeded to drive at slow speeds. As the contact's wife approached the driveway to park the vehicle in the garage, the same failure recurred without warning. The contact slammed on the brake pedal to stop the vehicle. The manufacturer was notified of the failure and stated that a diagnostic would be performed on the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 13,000.

TESLA TOUCHSCREEN FUNCTIONS BECOME MISSING, SCREEN GOES BLANK, NO REARVIEW CAMERA AND THE ABILITY TO TURN ON AND OFF DEFROSTER SETTINGS AND HEADLIGHTS BECOME MISSING.

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT AT START-UP, THE STEERING WHEEL FAILED TO OPERATE AS NEEDED CAUSING THE VEHICLE TO BE DIFFICULT TO STEER. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TESLA (530 N STATE RT 17, PARAMUS, NJ 07652, (201) 225-2544) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE U-JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

THE REAR LINKAGES, RIGHT FRONT SUSPENSION, AND UPPER LINKAGES WHICH IS THE PROBLEM IN CHINA HAS BEEN A PROBLEM WITH MY CAR SINCE DAY 1.

TESLA ADVISED ME THAT THE 8GB (EMMC) IN THE MEDIA CONTROL UNIT IS FAULTY WHICH ON TWO RECENT OCCASSIONS CAUSED ME TO EXPIENCE A PERSISTENT CENTER DISPLAY OR LOSS OF THE REARVIES CAMERA DISPLAY, DEFROST/DEFOG, AND/OR TURN SIGNAL LIGHTING, WHICH MAY INCREEASE THE RISK OF A CRASH. TESLA REPORTS THAT THEY DO NOT HAVE THE PARTS NEEDED TO FIX THE CAR FOR ME. I HAVE BEEN DEALING WITH THIS ISSUE SINCE JANUARY 2021. I HAD EXPECTED MORE FROM TESLA.

I HAVE HAD REGULAR ISSUES WITH MY CAR'S BLUETOOTH SYSTEMS SINCE DECEMBER, 2020. THE ONLY WAY I'VE BEEN ABLE TO RESOLVE THIS ISSUE IS BY RESETTING MY CAR (HOLDING DOWN BOTH STEERING WHEEL BUTTONS). THE SERVICE CENTER HAS ASKED ME TO RESET THE CAR MULTIPLE TIMES, DELETE ALL CONNECTED BLUETOOTH PROFILES, AND COMPLETELY RESET THE CAR'S ELECTRONICS. NONE OF THESE FIXES HAS WORKED. IT STILL FAILS EVERY 5-10 DAYS. I AM GOING TO LEAVE IT IN A NON-FUNCTIONING STATE NEXT TIME THIS HAPPENS SO THAT THEY ARE FORCED TO LOOK AT IT IN PERSON. THEY ALWAYS TRY TO DIAGNOSE THINGS REMOTELY, BUT ARE UNABLE TO DO SO WHEN IT IS IN A NON-FUNCTIONING STATE. IT APPEARS THIS ALSO AFFECTS THE CAR'S CELLULAR AND WIFI CONNECTIVITY.

A RECALL WAS ISSUED FOR THE 8GB CHIP FEBRUARY OF THE 2021. AFTER 6 SERVICE VISITS REGARDING THIS ISSUE I SCHEDULED AN APPOINTMENT FOR THE RECALL FIX. I WAS CALLED DURING MY APPOINTMENT TO SAY THEY CAN REPLACE THE CHIP BUT IT WOULDN'T FIX ALL OF MY PROBLEMS. THEY REQUESTED I INSTEAD PAY TO UPGRADE THE SYSTEM AT A PRICE OF 1250.00. I REFUSED AND ASKED THEM TO PERFORM THE RECALL FIX. THEY THEN MESSAGED ME 5 HOURS LATER THAT MY CAR WAS READY FOR PICKUP AND DID NOT QUALIFY FOR THE RECALL FIX. UNDERSTAND THAT MY APPOINTMENT WAS RESCHEDULED BY TESLA THREE TIMES AS THEY STATED THEY WERE WAITING ON THE PART. THEY HAD OVER A MONTH TO REVIEW THE NOTES ON MY CAR. I WAS TOLD IT QUALIFIED AND TO BRING IT IN. THEN IT WAS BAIT AND SWITCH. GIVE US MONEY. SO NOTHING WAS FIXED. THEY DID NOT PERFORM THE FIX UNDER THE RECALL. THE PROBLEM PERSISTS. THE IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE. THE SCREEN RANDOMLY REBOOTS WHILE DRIVING AND TAKES 14 MINUTES TO TURN BACK ON. TURN SIGNALS COME ON A MINUTE AFTER THE TURN IS COMPLETE. THIS IS ABSOLUTELY UNACCEPTABLE.

2017 MODEL X IN THE JUNKYARD. HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+X/VID-45785079 BACK WHEEL FELL OFF. THAT'S IT. BACK WHEEL FELL OFF. JUST THE USUAL STRETCHED AND SNAPPED SUSPENSION CHEESY POOFS. IT WOULD BE NICE IF YOU WOULD DO SOMETHING. BUT I EXPECT YOU WON'T YOURS DESPAIRINGLY KEEF

MY CAR IS UNDER WARRANTY AND THE MCU IS FAILING. I ASKED TESLA ABOUT CHANGING THE CHIP OR REPLACE THE UNIT WITH THE MCU2 UNIT THEY REFUSED TO DO EITHER. I HAVE 49500 ON THE CAR IN LESS THAN 500 MILES I'LL BE OUT OF WARRANTY AND I CAN'T AT THIS TIME AFFORD TO FIX THIS PROBLEM. I HAVE RECENTLY HAD TO REBOOT THE UNIT SEVERAL TIMES TO WORK AND IT'S GETTING SLOWER AND SLOWER. I'M AFRAID SOON LIKE MANY OTHER TESLA MODELS IT WILL GO DEAD AT MY EXPENSE.

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE REAR TAIL LIGHTS ON THE TRAILER THAT WAS ATTACHED TO THE VEHICLE, FAILED TO FUNCTION AS DESIGNED. TO ENSURE THAT THE FAILURE WAS RELATED TO THE VEHICLE AND NOT TRAILER, THE CONTACT HAD THE TRAILER ATTACHED TO TWO SEPARATE FRIEND'S VEHICLES AND THE TRAILER LIGHTS WORKED ON BOTH VEHICLES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.

1. TESLA PROVIDES OWNERS MANUAL IN INFOTAINMENT SYSTEM TO SCROLL. IT IS NOT OPENING AT ALL, THEY ARE SAYING MY COMBINATION OF HARDWARE(HW) AND SOFTWARE(SW) IS THE REASON AND THEY HAVE OBSERVED SAME ISSUE IN OTHER CARS TOO. SINCE OCT 2020 FIX FOR THIS ISSUE HAS NOT COME AND THEY ARE SAYING A FUTURE SW UPGADE WILL FIX THIS, BUT WITHIN A YEAR MY CAR WARRANTY WILL BE OVER. - I HAVE ATTACHED TESLA RESPONSE, WHERE THEY AGREED THEY HAVE 3 CARS AT NJ LOCATION WHICH HAVE SAME HW CONFIGURATION AS MINE, AND ALL WITH MY LATEST SW 2020.48.12. THIS IS ONLY 1 LOCATION, THEY HAVE 466 SERVICE CENTERS THE PROBLEM IS NOT SW BUT IT IS BECAUSE OF POOR MCU HW. 2. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL EVEN WHEN ENERGY SAVINGS IS DISABLED 3. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO TURN ON. 4. WHILE DRIVING CAR CENTER SCREEN WILL SUDDENLY BLANK OUT.

1. CAR TAKING LONGER TO BOOT UP WHEN PLACING FOOT ON BRAKE PEDAL. 2. LARGE CENTER CONSOLE SCREEN TAKES EVEN LONGER TO BOOT-UP. THIS RESULTED IN A DANGEROUS SITUATION WHERE I WAS ABLE TO DRIVE THE CAR, BUT COULD NOT TURN ON THE DEFROSTER. THE WINDSHIELD QUICKLY FOGGED UP AND I HAD NEARLY ZERO VISIBILITY. THANKFULLY, I WAS ABLE TO SAFELY PULL OFF THE ROAD AND WAIT FOR THE CENTER CONSOLE TO EVENTUALLY TURN ON,

TL* THE CONTACT OWNS A 2017 TESLA MODEL X. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHUT-OFF INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO A TESLA SERVICE CENTER AND WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE HOWEVER, THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR A SOFTWARE UPDATE HOWEVER, THE FAILURE RETURNED A MONTH AFTER THE UPDATE WAS PERFORMED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. THE VIN WAS NOT AVAILABLE

MAIN SCREEN (INSTRUMENTAL PANEL) TURNS OFF AND REBOOTS WHILE DRIVING. THE SYSTEM REBOOTS AND ALL VEHICLE FUNCTIONS TURN OFF AND ARE INACCESSIBLE DURING THE REBOOT PROCESS. TESLA SERVICE CENTER STATED IT'S A KNOWN ISSUE. HAPPENS FREQUENTLY

MCU FAILED TWICE, RESULTING IN BLACK SCREEN WHILE IN OPERATION. NO REAR CAMERA, NO VENTILATION CONTROL. TESLA REPORTS THAT I NEED TO RESET MY TRIP COUNTER EVERY 2K MILES TO AVOID THIS PROBLEM (SEE ATTACHED SERVICE REPORT). THIS IS A CLEAR SAFETY HAZARD.

I AM EXPERIENCING ISSUES WITH MY MCU UNIT SIMILAR TO WHAT HAS BEEN DOCUMENTED IN ODI ENGINEERING ANALYSIS EA20-003. I HAVE OBSERVED THE VEHICLE ELECTRONICS AND TOUCHSCREEN FAIL 4 TIMES IN THE LAST FEW MONTHS WHILE DRIVING. IN THE WINTER MONTHS IN MN, THIS IS EXTREMELY DANGEROUS AS IT CAUSES THE HVAC SYSTEMS TO TURN OFF. THE WINDOWS START TO FOG UP AND CREATE A SAFETY HAZARD. I HAVE TRIED TO REPORT THIS ISSUE TO TESLA, BUT THEY KEEP RESPONDING BY SAYING THEY AREN'T ABLE TO DETECT ANY FAULTS FROM THE CAR, BUT ALSO SAY THAT A FUTURE SOFTWARE UPDATE IS EXPECTED TO RESOLVE THE ISSUE. I DON'T SEE HOW THEY CAN CLAIM THIS WILL BE RESOLVED BY A SOFTWARE UPDATE WHEN THEY DON'T SEEM TO UNDERSTAND THE FLAW CAUSING THIS ISSUE IN THE FIRST PLACE.

THE CAR HAS 2 DISPLAYS, A DASH DISPLAY AND AN "INFORTAINMENT" DISPLAY. BOTH WORKED GREAT WHEN NEW. ALL VEHICLE STATUS IS DISPLAYED ON THEM, AND MOST VEHICLE CONTROLS ARE AVAILABLE ONLY THROUGH THEM. OVER TIME, THEY HAVE BECOME PROBLEMATIC. THEY WILL SPONTANEOUSLY REBOOT AT ANY TIME (WHILE PARKED IN THE GARAGE, DRIVING UNDER VARIED CONDITIONS, ETC) WHICH CAN MAKE THEM UNAVAILABLE FOR UP TO 3 MINUTES, OR EVEN WORSE THEY WILL FREEZE DISPLAYING THE WRONG INFORMATION UNTIL THE DRIVER NOTICES AND MANUALLY REBOOTS THEM. FOR A WHILE, THIS WOULD HAPPEN ROUGHLY EVERY 10 MINUTES WHILE DRIVING, AND MEANT WE COULD LOSE NAVIGATION WHILE IN AN UNFAMILIAR AREA, LOSE THE BACKUP CAMERA, ACCESS TO HVAC CONTROLS INCLUDING DEFOGGER, ETC. IT IS USUALLY MORE OF AN ANNOYANCE, BUT WITH SUCH FREQUENCY IT IS EXTREMELY ANNOYING AT BEST, AND GIVEN THE RANDOM TIMING IT COULD BE A SAFETY ISSUE AS WELL. WE HAVE HAD 4 APPOINTMENTS TO ADDRESS THIS. THEY HAVE MADE A COUPLE OF CHANGES THAT HAVE REDUCED THE FREQUENCY OF THE PROBLEMS. BUT THEY STILL OCCUR, UNLESS WE COMPLETELY STOP USING MAJOR FEATURES INCLUDING NAVIGATION AND TESLACAM. THE FACT THAT THEY LARGELY DISAPPEAR WITH SOME CHANGES INDICATES THAT THESE ARE NOT DUE TO THE KNOWN EMMC PROBLEMS THAT ARE ALREADY UNDER INVESTIGATION. THESE ARE FIRMWARE BUGS RELATED TO NAVIGATION, USB HANDLING, PROCESSOR OVERLOAD DUE TO NEW FEATURES, ETC. TESLA CLAIMS THEY WILL BE FIXED, BUT CANNOT GIVE US A DATE. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. WE HAVE THIS PROBLEM AL

I AM THE OWNER OF A 201X TESLA MODEL X. THE "CENTER SCREEN" IN THIS CAR IS CENTRAL TO THE USE OF MANY SAFETY FUNCTIONS OF THE CAR, SUCH AS THE REVERSE CAMERA, HEADLIGHT CONTROLS, DEFROSTER CONTROLS, AND TURN SIGNAL CHIMES. THE SCREEN IN MY CAR HAS BECOME HIGHLY UNRELIABLE, OFTEN LOCKING UP, REBOOTING, OR FAILING TO RESPOND, CAUSING THE AFOREMENTIONED FUNCTIONS TO BE UNAVAILABLE. IT IS MY OBSERVATION THAT THESE FUNCTIONS WORKED WELL IN THE PAST WHEN THE VEHICLE WAS ORIGINALLY DELIVERED, BUT HAVE DEGRADED OVER TIME AS TESLA HAS PUSHED SOFTWARE UPDATES TO MY CAR. I HAVE DISCUSSED THIS ISSUE WITH TESLA AND AM AWARE OF THE PROPOSED NHTSA RECALL OF THE CENTER SCREENS DUE TO A EMMC FLASH WEAR OUT ISSUE. TESLA HAS ASSURED ME THAT THIS IS NOT THE ISSUE WITH MY CAR, AND HAS REQUESTED THAT I WAIT FOR FUTURE SOFTWARE UPDATES TO RESOLVE THESE ISSUES. HOWEVER, IT IS MY OBSERVATION THAT SOFTWARE UPDATES HAVE CONTINUOUSLY MADE THIS SITUATION WORSE, AND TESLA HAS OFFERED NO SPECIFIC DATE ON WHICH THIS WILL BE RESOLVED. THIS IS UNACCEPTABLE FOR SAFETY FUNCTIONS OF A VEHICLE. I REQUEST THAT YOU INVESTIGATE THE SCALE OF TESLA "MCU1" CENTER SCREEN ISSUES BEYOND THE EMMC FLASH ISSUE AND WORK WITH TESLA TO MAKE SURE THIS IS RESOLVED QUICKLY FOR THE 150,000 OWNERS OF THESE VEHICLES.

MY TESLA SCREEN IS HAVING THE IDENTICAL ISSUES OUTLINED IN YOUR REQUEST FOR RECALL. I'VE REACHED OUT TO TESLA 3 DIFFERENT TIMES AND THEY KEEP TELLING ME TO RESET THE SCREEN. IT LAST HAPPENED YESTERDAY WHERE MY SCREEN WAS COMPLETELY BLANK FOR 15 MINUTES. OBVIOUSLY I HAVE 0 CONTROLS FOR HEAT OR SHUTTING MY GARAGE BACKUP CAMERAS ETC. IT'S INFURIATING THAT THEY DON'T WANT TO OWN UP TO A STUPID SCREEN IN A CAR THAT COST OVER $80,000.

THE CAR SHUDDERS WHEN ACCELERATING. I HAVE HAD THE FRONT HALF SHAFTS REPLACED TWICE AND NOW THE SHUDDER IS BACK AGAIN. THEY SAY THEY ARE AWARE OF THIS, AS WELL AS THE NOISE THAT THE STEERING MECHANISM MAKES, AND THE FACT THAT THE MODEL X WIPERS DON'T WORK, BUT I HAVE TO PAY TO GET ALL THESE THINGS FIXED SINCE IT'S OUT OF WARRANTY.

THE TOUCH SCREEN TURNS OFF AT RANDOM TIMES. I COULD BE PARKED, DRIVING, TURNING. HAPPENING WITH MORE FREQUENCY, THEN THEY PUSHED AN OVER THE AIR UPDATE, BUT NOW IT'S BACK.

I'VE OWNED THIS CAR FOR 3 YEARS. FIRST FOUR MONTHS I HAD TO CHANGE OUT SCREENS 3 TIMES. STILL HAVING ISSUES WITH SCREEN NON STOP. EVERY TIME I BRING IN THEY SAY THEY FIXED OR REPLACED. STILL NOT WORKING AND DANGEROUS WHEN IT JUST GOES BLANK!! IT TURNS OFF IDLE AND WHEN MOVING... SCARY WHEN MOVING!!

I HAVE HAD MY VEHICLE FOR A LITTLE OVER 3 YEARS AND IN THIS TIME I HAVE HAD TO TAKE THE VEHICLE IN OVER 10 TIMES. I HAVE HAD MULTIPLE VISITS FOR BOTH MY IN-CAR DASH SLOW, FREEZING, OR RESTARTING AND I HAVE HAD 3 VISITS RELATING TO WHAT I BELIEVE IS MY SUSPENSION NOT WORKING. MCU UNIT- THIS HAS STOPPED WORKING WHILE STARTING MY CAR WHERE THE SCREEN WOULD NOT LOAD AS WELL AS WHILE IN MOTION ON CITY STREETS AND HIGHWAY WHERE THE UNIT WILL FREEZE. I HAVE NOTICED IT MORE OFTEN WHEN ON LONGER ROAD TRIPS BUT IT HAS ALSO HAPPENED DURING DAY TO DAY ACTIVITY. SUSPENSION: WHILE UNDER WARRANTY I RECEIVED A MESSAGE SAYING THERE WAS AN ISSUE WITH MY SUSPENSION, TESLA DIAGNOSTICS COULD NOT DETERMINE A PROBLEM BUT THEY PROACTIVELY FIXED A PART. NOT SURE IF THIS IS KNOWN PART THAT WAS FAILING BUT IT WAS A PROACTIVE APPROACH. MONTHS LATER I BROUGHT MY VEHICLE IN B/C IT WAS MAKING A LOUD MOTOR NOISE, THEN HISSING WHILE THE VEHICLE WAS STATIONARY IN MY GARAGE. I DID NOT KNOW AT THE TIME BUT I THINK THIS MAY HAVE BEEN THE 1ST SIGNS OF A LEAK IN MY SUSPENSION SYSTEM. ONCE AGAIN TESLA COULD NOT DIAGNOSIS OR RECREATE THE PROBLEM. LESS THAN A YEAR LATER FROM THAT VISIT TO THE SERVICE CENTER MY VEHICLE WOULD NOT RAISE OR LOWER. THERE WAS NO INDICATION THAT IT NEEDED TO BE BROUGHT TO THE SERVICE CENTER SO INITIALLY I THOUGHT IT MAY JUST BE AN ISSUE BECAUSE IT WAS VERY COLD OUTSIDE. AFTER TAKING IT IN AGAIN, TESLA TRIED A REPAIR THAT WAS GOING TO COST ABOUT $500, THE NEXT DAY THEY TOLD ME THE REPAIR DID

THE 17 INCH SCREEN KEEP GOING OFF WHILE DRIVING AND UNABLE TO DEFROST WINDSHIELD ALSO HVAC DOESN'T WORK DOING DRIVING WHEN THIS DISPLAY 17 INCH SCREEN GO BLANK THIS MAY BE RELATED TO PREVIOUS REPORT ON THE 8 GB MEMORY ON THE 17 INCH SCREEN DISPLAYS GONE BAD MY CAR HAD ONLY 40,000 MILE WHEN THIS HAPPENED IT'S STILL UNDER WARRANTY BUT HAVE ASKED TESLA TO HELP AND THEY WERE NOT HELPING THE CAR STILL UNDER WARRANTY

I BOUGHT MY 2017 TESLA MODEL X FROM TESLA DEALERSHIP LAST WEEK WITH LESS THAN 8K ON IT. AFTER TWO DAYS WHILE DRIVING THE MAIN SCREEN BLACKOUT, FREAK ME OUT SINCE ELECTRIC CAR IS NEW TO ME. A FEW DAYS LATER, PICKING UP MY LITTLE SON FROM SCHOOL THE SCREEN FROZE UP AND I COULD CONTROL ANYTHING ON THE SCREEN. THIS IS VERY DANGEROUS AND I HAVE CONTACTED TESLA SERVICE CENTER, THEY TOLD ME IT'S BEING INVESTIGATED AND NO RECALL HAVE BEEN CALLED. MY CAR IS STILL UNDER WARRANTY, IF IT'S A KNOW PROBLEM THEY SHOULD HAVE REPLACE THE MAIN SCREEN FOR ME BEFORE SELLING IT. PLEASE HELP.

WHILE DRIVING IN AUTOPILOT MY MCU (TESLA CONTROLLER) OCCASIONALLY FAILS. THIS MEANS THE AUTOPILOT COMPUTER WORKS FINE BUT ALL AUDIO NOTIFICATIONS DO NOT WORK. THE AUTOPILOT WILL CHANGE LANES FOR ME WITHOUT THE NORMAL AUDITORY NOTIFICATION. TURN SIGNALS ARE SILENT. THE MCU WILL THEN COMPLETELY FREEZE (NO TOUCH INPUT AND GPS FROZEN WHILE DRIVING) REQUIRING EITHER A MANUAL REBOOT BY MYSELF OR IT CRASHES COMPLETELY AND REBOOTS ITSELF. 5 VISITS TO MY SERVICE CENTER IN THE PAST 13 MONTHS OF OWNERSHIP TO ADDRESS THIS ISSUE HAVE NOT RESULTED IN A RESOLUTION. THEY TELL ME THEY "FLASHED THE STORAGE" OR "UPGRADED THE FIRMWARE" BUT THE CAR CONTINUES TO PROVE THIS DID NOT RESOLVE THE ISSUE. AUTOPILOT FUNCTIONING WITHOUT NOTIFYING THE USER OF MANEUVERS COULD BE DEADLY. IT IS A SELF DRIVING CAR BUT STILL REQUIRES DRIVERS TO PAY ATTENTION AND TAKE OVER IF AUTOPILOT MAKES A FAULTY DECISION. I HAVE VIDEOS OF THIS HAPPENING. ATTACHED I HAVE UPLOADED INVOICES FROM THE SERVICE CENTER SHOWING I HAVE BROUGHT MCU FAILURE ISSUES TO THEM ON MULTIPLE OCCASIONS AND CONTINUE TO HAVE ISSUES. NOTE THAT LINE ITEM 14 ON THE INVOICE DATED 01132021 TESLA INACCURATELY STATES MY NO AUDIO ON AUTOMATIC LANE CHANGE ISSUE. I REQUESTED THEY REPHRASE THIS ISSUE TO THE ISSUE I REPORTED BUT THEY REFUSE TO PUT THIS IN WRITING. WHY? SUSPICIOUS.

TOUCHSCREEN TURNS BLANK. THIS TOUCHSCREEN IN TESLA WHICH IS THE PRIMARY SOURCE OF MANY CRUCIAL CONTROLS IN THE CAR TURNED BLANK AND UNRESPONSIVE. IT TOOK ABOUT 15 MINUTES OF DRIVING WITH BLANK SCREEN AND REPEATED RESET BUTTON PRESSES TO GET THE SCREEN TO WORK AGAIN. THE PROBLEM HAS HAPPENED BEFORE AND WAS MORE PRONOUNCED IN COLD WEATHER CONDITIONS. TESLA CLAIMS TO RUN A REPAIR PROGRAM TO FIX THIS PROBLEM. I BOOKED AN APPOINTMENT WITH SERVICE CENTER AND THEY CALLED ME TO INFORM THAT THEY WILL NOT PERFORM THE REPAIR BY REPLACING THE MMC BUT WILL DO A SOFTWARE RESET OF SOME KIND AND SEE IF IT GOES AWAY. GIVEN THE SAFETY CONCERN INVOLVED WITH TOUCHSCREEN CONTROL GOING BLANK AND THEY THEMSELVES RUNNING A PROGRAM TO REPAIR, NOW REFUSING TO REPAIR IS A POTENTIAL HAZARD. I REQUEST NHTSA TO COMPEL TESLA TO MAKE ALL NECESSARY REPAIR AND REIMBURSE OWNERS.

THE COMPUTER SCREEN WENT DEAD CAN'T TURN ON HEAT OR AC, OPEN SIDE MIRROR OR CHARGE THE CAR

THE 17-INCH TOUCHSCREEN PERIODICALLY GOES BLANK OR DOES NOT COME ON WHEN CAR IS STARTED. THIS OCCURS RANDOMLY WHILE CAR IS STATIONARY OR IN MOTION.

VEHICLE WAS SUMMON TO ENTER GARAGE AND HIT THE RIGHT SIDE OF THE GARAGE DOOR FRAME CAUSING DAMAGE TO THE HOUSE, SIDE MIRROR, AND SHATTER THE FRONT QUARTER PASSENGER WINDOW. THE SUMMONS FEATURE DOES NOT YET WORK!

TOUCH SCREEN EXTREMELY SLUGGISH, SOMETIMES UNRESPONSIVE DURING DRIVING TRIP, LOSING MANY ACTIVE SAFETY FEATURES SUCH AS FORWARD COLLISION WARNING, SIDE COLLISION WARNING, REAR VIEW CAMERA, ACTIVE NAVIGATION LEADING TO DISTRACTIONS FROM TRYING TO USE ALTERNATIVE HAND PHONE NAVIGATION. LOST SPEEDOMETER FUNCTION WHILE DRIVING AS SHOWN ON IMAGE BELOW MAKING DRIVING UNSAFE. IMAGE BELOW SHOWED DRIVING ON A CITY STREET WHILE BOTH CONTROL SCREENS CENTER AND DRIVER SIDE BECAME FROZEN LEADING TO PANICKING DISTRACTIONS. CAR OFTEN SLOW TO BOOT UP OR WAKE UP, TAKING SEVERAL MINUTES, IN ORDER TO BE DRIVABLE. THIS SITUATION MAY BECOME UNSAFE IN CASE OF REAL EMERGENCY REQUIRING TO DRIVE THE VEHICLE IMMEDIATELY

THE LARGE SCREEN IN MY TESLA OCCASIONALLY GOES COMPLETELY BLACK AND STOPS FUNCTIONING. WHEN THIS HAPPENS MY REAR VIEW/ BACK UP CAMERA GOES BLACK, MY HEATING AND AIR CONDTITIONING SHUTS OFF, MY RADIO AND BLUE TOOTH SHUTS OFF. I CAN STILL DRIVE THE CAR BUT IS VERY LIMITED. THIS CAN LAST FOR 5 MINUTES OR UP TO 15 MINUTES. I CANNOT PREDICT WHEN THIS WILL HAPPEN. SOMETIMES IT HAPPENS MULTIPLE TIMES DURING THE SAME DAYS, OTHER TIMES A WEEK WILL GO BY WITHOUT IT HAPPENING. TESLA CONTACTED ME ABOUT THIS AND OFFERED A FIX: THEY WOULD UNDER WARRANTY INSTALL A NEW EMMC CHIP AND THAT THIS WOULD SOLVE THE PROBLEM. I DID THIS, TESLA HAD MY CAR FOR A WEEK AND THEY PERFORMED THE FIX. IT DID NOT WORK AND MY SCREEN CONTINUES TO MALFUNCTION, IT IS VERY UNSETTLING. THIS CAN, AND HAS HAPPENED MULTIPLE TIMES WHEN I AM: DRIVING ON THE HIGHWAY, DRIVING THROUGH MY NEIGHBORHOOD, DRIVING WITH MY KIDS IN THE CAR, AND WHEN I FIRST START THE CAR UP IN THE MORNING. I HAVE ATTACHED 2 PHOTOS I TOOK WHEN THIS HAPPENED 2 SEPARATE TIMES IN THE LAST 24 HOURS. BOTH TIMES I WAS DRIVING WHEN IT OCCURRED . THIS IS AFTER I HAVE HAD THE REPAIR THAT WAS SUPPOSED TO FIX THIS PROBLEM.

ON MULTIPLE OCCASSIONS (SOMETIMES WHILE STATIONARY AND SOMETIMES WHILE MOVING), THE MEDIA CONTROL UNIT (MCU) HAS BECOME INOPERABLE. IF IT OCCURS PRIOR TO A TRIP, THIS MEANT THE VEHICLE WOULD NOT DRIVE FOR THE SEVERAL MINUTES IT TAKES TO PERFORM A RE-BOOT. WHEN IT OCCURRED WHILE DRIVING, IT MEANT THAT THE FOLLOWING SYSTEMS COULD NOT BE USED AND/OR ADJUSTED: THE REAR VIEW CAMERA, THE RADIO VOLUME, THE TEMPERATURE CONTROL, THE NAVIGATION SYSTEM, AND POSSIBLY OTHERS. I HAVE PROVIDED TESLA WITH TIME STAMPS OF ALMOST ALL FAILURE EVENTS AND TAKEN THE VEHICLE TO THEIR SERVICE CENTERS 3 DIFFERENT TIMES. ALTHOUGH AN ASPECT OF THIS MCU (THE "EMMC") IS KNOWN TO BE DEFECTIVE AND THE VEHICLE IS UNDER WARRANTY, TESLA HAS REPEATEDLY REFUSED TO REPLACE THE MCU. INSTEAD THEY HAVE, ON THE LATEST SERVICE APPOINTMENT, INDICATED THERE ARE "FPGA ERRORS" AND THERE IS A "FIRMWARE BUG" THAT IS CAUSING THE PROBLEM AND THAT THIS FIRMWARE BUG WILL BE ADDRESSED WITH A PENDING FIRMWARE UPDATE. IN THE MEANTIME, THEY SUGGEST PERFORMING A "RE-BOOT" OF THE SYSTEM EVERY TIME IT FAILS. I AM WORRIED THAT THIS MAY CAUSE FOR AN UNSAFE DRIVING SITUATION AND HOPE THAT THE NHTSA WILL COMPEL TESLA TO RECALL VEHICLES FROM THIS ERA (FROM WHICH THE MCUS ARE KNOWN TO BE DEFECTIVE).

REAR BACKUP CAMERA NO LONGER USABLE AT NIGHT SINCE TESLA UPGRADED THE SOFTWARE/MCU2 COMPUTER SYSTEM.

I TOOK POSSESSION OF A USED TESLA 2017 MODEL X DIRECTLY FROM TESLA USED SALES ON SATURDAY 11/28. WITHIN 2 DAYS (BY MON 11/30), THE CENTRAL CONSOLE/COMPUTER WENT COMPLETELY BLACK AND THE CAR LOST ALL ABILITY TO SELF-DRIVE, USE MEDIA, CLIMATE CONTROL, LIGHTING, AND, FROM A MOST CONCERNING SAFETY STAND-POINT, ALL CAMERA INCLUDING REAR-VIEW. THIS PROBLEM WAS REPORTED TO TESLA ON 12/1 AND NO SOLUTION HAS BEEN FORTHCOMING. IN SCANNING THE INTERNET, THIS SEEMS TO BE A SERIOUS REOCCURING PROBLEM WITH THE CENTRAL MCU COMPUTER CONSOLE. THE CAR IS DRIVE-ABLE BUT WITHOUT SAFETY PRECAUTIONS OR FUNCTIONALITY IN EVEN THE MOST BASIC OF OPERATIONS.

TOUCHSCREEN FAILURE IN EITHER COMPLETE BLACK SCREEN OR UNRESPONSIVE DURING DRIVING. IN ADDITIONAL, PARTIAL FUNCTION LOSS OF THE INSTRUCTION PANELS IN THE MEAN TIME. THIS IS HAPPENING ONCE EVERY FEW MONTHS THAT FORCE ME HAVE TO STOPPED ON THE ROAD TO REBOOT/DEEP REST THE SYSTEM. WHEN ITS FAILED I LOSS VIEW OF REAR CAMERA, CANNOT OPERATE HVAC (DEFOGGING) LIGHT, AND LOSS OF THE PARKING ASSISTANT SUPPORT. FURTHERMORE I SUSPECT THIS DEFECTS ALSO RENDERS MY INTERNAL WEB BROWSER UNUSABLE AND COVERTLY LOSING OF NAVIGATION VOICE PROMPT. I AWARE THE CAUSE OF THIS ISSUE FROM NHTSA INVESTIGATION EA-20-003. HOWEVER, WHEN CONTACT TESLA FOR THIS ISSUE THEY SIMPLY REFUSE TO FIX THE DEFECTS EMMC CITING I HAVE TO PROVIDE SPECIFIC DATE AND TIME OF FAILURE, WHICH IS UNREASONABLE UNLESS THE DRIVER IS ALREADY AWARE THE DETAIL OF THIS DEFECTS AND TAKING SPECIFIC NOTE FOR THE OCCURRENCE. HOWEVER, I LUCKILY MADE A NOTE FOR THE OCCURRENCE AT THE TIME, BUT TESLA STILL REFUSE TO REPLACE THE DEFECTS UNIT CITING THEY LOSS THE LOG OF MY INCIDENT. THEN, THEY PUSHED A SOFTWARE UPGRADE SIMPLY DEFER THE PROBLEM FROM HAPPENING. FURTHERMORE, IN THIS PANDEMIC SITUATION, MANY PEOPLE ARE TRYING TO AVOID OF GOING OUT AS MUCH AS POSSIBLE. MY POINT IS THEIR DEFECTS ALREADY CAUSE MATERIALIZED DAMAGE TO THE EMMC, WHICH HAS A FIXED LIFESPAN FOR THE CYCLE OF WRITES. IT SHOULD BE REQUIRED A RECALL FOR THESE DEFECTS DEVICE WILL FAILED SOONER OR LATER.

I'M NOT FROM THE US, BUT WANT TO LET YOU KNOW THAT THERE ARE ALSO SAFETY PROBLEMS WITH MODEL X CARS IN EUROPE. MY CAR, A TESLA X FROM APRIL 2017 WITH 93.682 KILOMETERS DRIVEN BROKE DOWN WITH A BROKEN SUSPENSION PART. THE WHEEL WAS MOVING FOR- AND BACKWARDS COMPARED TO THE VEHICLE. TESLA CALS THE PART FORE LINK ASSY LH (1041570-00-B). WHEN PARKING THE CAR IN REVERSE, THE FRONT A THE CAR CAME UP FOR 5 CENTIMETERS. IT HAPPENED ALSO DRIVING SLOWLY FORWARD. THE BIG RING ON THE END OF THIS PART (THE SITE THAT IS CONNECTED CLOSE TO THE WHEEL) WAS COMPLETELY TORN OPEN. TESLA ALSO HAD TO REPLACE THE LEFT AND RIGHT FR SUSP AFT LINK ASSY BECAUSE OF "WEAR AND TEAR". UPPER CONTROL ARM WERE ALREADY REPLACED IN JUNE 2020. REAR MOTOR REPLACED JANUARI 2018, ELECTRONICS FOR OPENING FRONT DOORS REPLACED IN MARCH 2020, NEW POWER STEERING APRIL 2020. I LIKE YOU TO INVITE THE ALSO LOOK AT SUSPENSION SAFETY ISSUES IN EUROPE WITH THE MODEL X AND S. THESE ISSUES HAVE NOTHING TO DO WITH ROAD CONDITIONS, WE HAVE VERY NICE SMOOTH ROADS HERE IN THE NETHERLANDS. I MADE A VIDEO OF THE MOVEMENT OF THE FRONT LEFT WHEEL.

WHEN THE CAR IS PARKED THEN PUT IN REVERSE, THE CAR MAKES A LOUD CRACKING NOISE. I WAS TOLD IT WAS BRAKES THAT WERE CLEANED UP BUT STILL MAKE A LOUD NOISE.

MAIN CENTRAL DISPLAY FREEZING, UNRESPONSIVE.AFFECTS RADIO, REAR VIEW CAMERA ALERT WARNING SOUNDS. REQUIRES TO REBOOT FOR IT TO WORK. NEWER MODEL WAS EQUIPPED WITH 64GB MEMORY CARD TO SOLVE THE ISSUE (CURRENTLY HAS 8GB). HAS HAPPENED IN MLTIPLE OCASIONES.

VEHICLE NOT ABLE TO SUPERCHARGE DUE TO SALVAGE TITLE, VEHICLE WAS ABLE TO SUPERCHARGE FOR A YEAR AND TURNED OFF WITH OUT NOTICE OR WARNING. VEHICLE HAS NOT SUSTAINED DAMAGE TO HIGH VOLTAGE COMPONENTS AND PASSED TESLA HIGH VOLTAGE SYSTEM INSPECTION. NOTIFIED SUPERCHARGING IS PERMANENTLY DISABLED FOR BOTH TESLA AND THIRD PARTY DC FAST CHARGING MAKING IT IMPOSSIBLE TO RODE TRIP ON THE VEHICLE. I ATTACHED INVOICES FOR PAYED CHARGING VEHICLE NOW NOT SUPERCHARGING DISABLED.

THE MCU ON THE VEHICLE HAS ISSUES WITH IT SHUTTING DOWN AND GOING BLANK. ALSO MANY MCU FUNCTIONS AREN'T ABLE TO BE USED DURING THESE PERIODS. THERE'S BEEN TIMES A RESET DOESN'T RESOLVE THE ISSUE AND TESLA HAD TO FIX THE VEHICLE. TESLA ISSUED A WARRANTY ADJUSTMENT PROGRAM TO ADDRESS THIS ISSUE. THE ISSUES I'M EXPERIENCING ARE CONSISTENT WITH THIS NOTICE, BUT THEY ARE REFUSING TO RESOLVE THE ISSUE AS STATED IN THE NOTICE. HTTPS://WWW.TESLA.COM/SUPPORT/ADJUSTED-COVERAGE-PROGRAM?REDIRECT=NO&UTM_SOURCE=ITERABLE&UTM_MEDIUM=EMAIL&UTM_CAMPAIGN=WARRANTY_ADJUSTMENT_PROGRAM&UTM_CONTENT=OWNERSHIP&UTM_LOCALE=EN_US&UTM_TERM=20Q4 IN THE PHOTOS SUBMITTED IT PROVIDES TESLA'S DECLINING TO REPAIR THE EMMC, AND TESLA'S ACKNOWLEDGMENT THAT MY ISSUES ARE CONSISTENT TO THEIR NOTICE. THE VIDEO EVIDENCE IS TOO LARGE TO SEND HERE, BUT I CAN SEND THE VIDEO IF NEEDED.

THE MCU IS NOT STARTING UP

MCU AND TOUCHSCREEN ARE EXTREMELY SLOW TO RESPOND AND NEED CONSTANT REBOOTS TO UNFREEZE. I SPOKE TO TESLA SERVICE ABOUT REPLACING THE MCU OR THE EMMC UNDER THEIR NEW WARRANTY PROGRAM BUT THEY KEEP TELLING ME THEY HAVE TEMPTED INTO THE CAR AND FIXED THE ISSUE BY CLEARING THE MEMORY. IT'S A TEMPORARY FIX AS THE ISSUE RETURNS IN A FEW DAYS.