Page 8 of 8 · complaints 351–367 of 367

2014 Tesla Model S complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Unknown or Other
Filed Dec 10, 20152,200 milesCA

HAZARDOUS FEATURE -- DO NOT USE -- NOTIFY TESLA IMMEDIATELY -- INCIDENT 1) I TESTED THE RECENTLY DOWNLOADED "AUTOPILOT" FEATURE ON A FREEWAY WITH SOLID LINES AT BOTH EDGES AND A DASHED LINE BETWEEN THE TWO LANES. SPEED WAS 70MPH, WIND LIGHT, VISIBILITY GOOD IN DAYLIGHT, TRAVELING IN THE RIGHT LANE. WHEN THE VEHICLE ENCOUNTERED AN OFF-RAMP (ON THE RIGHT) WHERE THE RIGHT EDGE WHITE LINE FOLLOWED THE RAMP'S RIGHT EDGE, ALL HELL BROKE LOOSE. THE CAR TRIED TO FOLLOW THE LINE FOR THE RAMP. I BRAKED AND STEERED LEFT, WINDING UP IN THE TRIANGULAR NO-MANS-LAND DEFINED BY THE RIGHT LANE OF THE FREEWAY, THE RAMP, AND THE VARIOUS BARRIERS AND LANDSCAPING AT THE TOP OF THE TRIANGLE. I ACCELERATED OUT OF THE TRIANGLE, WONDERING WHY THIS FEATURE WAS RELEASED BY TESLA. INCIDENT 2) A FEW MILES LATER, NOT HAVING LEARNED ANYTHING I GUESS, I REACTIVATED "AUTOPILOT." ANOTHER FEW MILES LATER A SMALL BIRD FLEW IN FRONT OF THE CAR. HELL BROKE LOOSE AGAIN AS THE CAR BRAKED AND SWERVED OUT OF THE SLOW LANE INTO THE FAST LANE. FORTUNATELY THERE WAS NO TRAFFIC NEARBY. I RECOVERED MY TRACK AND DEACTIVATED THE "AUTOPILOT." THIS FEATURE IS JUST KIDS' STUFF, NOT READY FOR THE REAL WORLD. RECOMMENDATIONS: 1) INSTRUCT TESLA TO DELETE THIS FEATURE FROM THEIR CARS IMMEDIATELY; LIVES COULD BE SAVED IF THEY DO SO. 2) OTHER MANUFACTURER'S CARS WITH AN "AUTOPILOT" KIND OF FEATURE MUST BE TESTED FOR HAZARDOUS BEHAVIORS. GOOD LUCK. THIS STUFF IS DANGEROUS. I WILL ALSO BE NOTIFYING TESLA OF THESE INCIDENTS.

SuspensionCrash
Filed Nov 1, 20152,000 milesCA

THIS CAR IS FOR SALE AS A SALVAGE WRECK. THE SUSPENSION HAS FAILED BOTH FRONT AND REAR. HTTP://WWW.COPART.COM/US/LOT/29535665/PHOTOS?SEARCHID=311640899 THERE IS NO DAMAGE VISIBLE TO THE VEHICLE THAT WOULD ACCOUNT FOR BOTH WHEELS COMING OFF LIKE THAT. THE WHEELS AND TIRES ARE UNDAMAGED SO IT CAN NOT BE EXPLAINED AWAY AS BEING THE RESULT OF A COLLISION. THE AIR-BAGS HAVE NOT BEEN DEPLOYED. THE FRONT DAMAGE SEEMS TO HAVE BEEN CAUSED ONLY BY THE FAILURE OF THE SUSPENSION COMPONENTS AND THE WHEEL IS COMPLETELY DETACHED. THE REAR OF THE CAR IS UNDAMAGED AND YET THE WHEEL IS SKEWED BADLY. THERE IS A PATTERN OF SIMILAR FAILURES PLEASE INVESTIGATE THIS PROBLEM BEFORE PEOPLE GET KILLED. *TR

Suspension
Filed Sep 23, 20155,000 milesKS

THERE HAVE BEEN MANY ACCIDENTS CAUSED BY MODEL S REAR SUSPENSION COMING LOOSE. I HAVE ARCHIVED THE AUCTION DETAILS AND PHOTOGRAPHS OF THIS PARTICULAR EXAMPLE. THE CAR DOES NOT SEEM TO HAVE BEEN INVOLVED IN A CRASH BUT THE PHOTOGRAPHS SHOR THE REAR WHEEL AND AXLE HAS TORN LOOSE AN IS JAMMED IN THE WHEEL ARCH AT 90 DEGREES. THE FRACTURED SUSPENSION ARMS ARE CLEARLY VISIBLE. YOU CAN FIND THE ADVERT IN GOOGLE CACHE SALVAGE RESELLER DAMAGED 2014 TESLA MODEL S .0L LOT # 23807485 YOU CAN FIND THE CLOSE UP PHOTOGRAPH ON MY FACEBOOK ALBUM [XXX] --- FACEBOOK THERE ARE SEVERAL MORE TESLAS WITH THE SAME FAILURE CURRENTLY UP FOR SALE ON THE COPART WEBSITE. HERE IS A CLASSIC ONE... 4000 MILES, NOT EVEN DUE ITS FIRST SERVICE AND THE WHEEL FELL OFF COPART AUTO AUCTIONS DAMAGED 2015 TESLA MODEL S .0L LOT # 30043205 THERE HAS BEEN A DELIBERATE COVER UP BY TESLA OF THIS LETHAL DEFECT. I CAN SUPPLY PLENTY MORE EXAMPLES. THANK YOU [XXX] PLEASE NOTE: I HAVE SUPPLIED A FICTITIOUS USA ADDRESS BECAUSE OTHERWISE YOUR SYSTEM WILL NOT ACCEPT MY COMPLAINT. I AM NOT A US RESIDENT OR A TESLA OWNER. I AM A CONCERNED CITIZEN TRYING TO PREVENT FURTHER ACCIDENTS BEING CAUSED BY THIS DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Exterior Lighting
Filed Aug 14, 2015MI

TESLA MODEL S DO NOT CONFORM TO LIGHTING STANDARD 108. THE MODEL S DO NOT HAVE A YELLOW REFLEX REFLECTOR LOCATED ON THE FRONT OF THE VEHICLE VISIBLE FROM THE SIDE. NATL HIGHWAY TRAFFIC SAFETY ADMIN., DOT 571.108, NT.TABLE IAREQUIRED LAMPS AND REFLECTIVE DEVICES PAGE 476. HTTP://WWW.GPO.GOV/FDSYS/PKG/CFR-2011-TITLE49-VOL6/PDF/CFR-2011-TITLE49-VOL6-SEC571-108.PDF THEY NEED TO ADD THE REFLECTOR TO MAKE THE VEHICLE LEGAL FOR STREET USE.

Electrical System
Filed Jun 29, 201526,000 milesCA

I LEFT MY GIRLFRIEND IN THE CAR WHILE I WENT INTO A COURTHOUSE FOR ABOUT AN HOUR. I TOOK THE KEY (PROXIMITY SENSOR) WITH ME, BECAUSE SHE SAID SHE DIDN'T NEED THE AIR CONDITIONER OR RADIO. WHILE I WAS GONE, SHE DISCOVERED SHE WAS LOCKED IN. SHE COULDN'T OPEN THE DOOR OR WINDOWS. THIS SITUATION IS A DEATH TRAP. FORTUNATELY, I THINK THIS CAN BE FIXED BY A SOFTWARE UPDATE, WHICH TESLA DOES REMOTELY AND ROUTINELY. WHEN I CALLED THE COMPANY, I SPOKE TO A SALESMAN, WHO REFERRED ME TO TECH SUPPORT, WHO DROPPED MY CALL AFTER ABOUT 10 MINUTES ON HOLD. THIS WOULD HAVE KILLED HER IF I HAD BEEN DETAINED LONGER. JDL

Suspension
Filed Jun 13, 20152,000 milesKS

THIS CAR IS UP FOR SALE AS A TOTAL WRITE OFF SALVAGE. HTTPS://WWW.EASYEXPORT.US/VEHICLE-FINDER/LOT-14402615/2014-TESLA-TESLA-CERTIFICATE-OF-DESTRUCTION-FL-WEST-PALM-BEACH FROM THE PHOTOGRAPHS IT APPEARS THAT THE CAUSE OF THE DAMAGE IS THAT THE REAR SUSPENSION HAS SHEARED OFF THE VEHICLE. THIS IS THE DEFECT SAME AS HAS BEEN REPORTED ON SEVERAL THREADS EG HTTP://MY.TESLAMOTORS.COM/FORUM/FORUMS/MODEL-S-PULLS-LEFT-PLEASE-READ THERE ARE OTHER REPORTS OF ACCIDENTS IN WHICH THE REAR SUSPENSION HAS BECOME DETACHED FROM THE MODEL S. HTTP://JALOPNIK.COM/TESLA-MODEL-S-TOTALLED-IN-VIOLENT-NEW-YORK-CRASH-1444083171 THIS WAS NOT A CRASH, THE VEHICLE FELL TO THE ROADWAY AFTER THE SUSPENSION FELL OFF. TESLA HAS A CULTURE OF DENIAL AND COVER UP. CONSIDERING THE VERY SMALL NUMBER OF CARS PRODUCED THE NUMBER OF ACCIDENTS IS EXTREMELY ALARMIN.

Service BrakesCrash
Filed Jun 8, 20156,000 milesFL

SEEING THE VEHICLES A CONSIDERABLE DISTANCE AHEAD OF ME STOPPED FOR A TRAFFIC LIGHT I TOOK MY FOOT OFF THE ACCELERATOR AND ALLOWED THE REGENERATIVE BRAKES TO SLOW MY TESLA DOWN. WHEN I PUT MY FOOT ON THE BRAKES TO STOP THE CAR IT ACCELERATED VERY FAST AND I HIT THE PICKUP TRUCK IN FRONT OF ME WHICH HIT THE CAR IN FRONT OF IT. THE AIRBAGS FAILED TO INFLATE. ALTHOUGH THERE WERE NO INJURIES THE PICKUP DRIVER IS SUING GEICO FOR NECK INJURY. THIS WAS A VERY FRIGHTENING SITUATION. MY CAR SUSTAINED SEVERE DAMAGE AND HAD TO BE TOWED TO REPAIR. IT WILL TAKE AT LEAST 30 DAYS TO REPAIR. THE PICKUP ALSO SUSTAINED CONSIDERABLE DAMAGE. THE CAR IT HIT HAD VERY LITTLE DAMAGE.

Power Train
Filed May 18, 2015CT

THREE TIMES IN TWO WEEKS, I HAVE ALMOST BEEN HIT AS PEDESTRIAN BY AN EV. THEY MAKE NO NOISE AT LOW SPEEDS AND YOU'D BE SURPRISED HOW MUCH YOU RELY ON HEARING IN A PARKING LOT FOR OF OTHER WISE PARKED (AND SILENT) CARS TO DETERMINE WHICH CARS TO LOOK OUT FOR.

Electrical System
Filed Mar 15, 2015PA

SOME UNIVERSAL MOBILE CHARGERS ARE STILL OVERHEATING. INFRARED ANALYSIS YET AGAIN INDICATES THAT THE UNIVERSAL MOBILE CHARGER IS THE SOURCE OF THE OVERHEATING. ORANGE COUNTY FIRE INVESTIGATORS DETERMINED THAT A TESLA UNIVERSAL MOBILE CHARGER WAS A POSSIBLE SOURCE A GARAGE FIRE IN IRVING CALIFORNIA ON 11-15-2013. INSTEAD OF TAKING SAFETY SERIOUSLY, TESLA HAS DRAGGED ITS FEET AND PLAYED BLAME GAMES. WHEN TESLA FINALLY DID ISSUE A RECALL, THE RECALL WAS A FIASCO AND INSUFFICIENT. THERE SEEMS TO BE LESS PROBLEMS NOW, BUT TESLA'S UNIVERSAL MOBILE CHARGERS ARE STILL THE SOURCE OF OVERHEATING AND POTENTIAL FIRE RISKS. *TR

Steering
Filed Mar 14, 2015CA

TESLA'S RECENT OVER THE AIR SOFTWARE UPDATES HAS CHANGED THE STEERING PERFORMANCE AT HIGHWAY SPEEDS. NOW THE STEERING IS LESS RESPONSIVE. IT IS HARDER TO STEER TO COMPENSATE FOR WIND AND ROAD CONDITIONS. IT'S HARDER TO CONTROL AND STAY IN A LANE IN LESS-THAN-PERFECT CONDITIONS. *TR

Fuel/Propulsion System
Filed Feb 27, 20159,850 milesVA

THE CAR GAVE A FAILURE MESSAGE AND THEN LOST ALL POWER. IT SHUT DOWN COMPLETELY AS I NAVIGATED THROUGH TRAFFIC IN NEUTRAL ONTO THE SHOULDER. I CALLED TESLA AND WAS TOLD THIS IS A KNOWN SOFTWARE RELEASE BUG. THEY SAID TO TURN OFF RANGE MODE AND THE ISSUE WILL NOT RECUR. MEANWHILE THEY ARE WORKING ON A SOFTWARE FIX. I BELIEVE THAT THIS IS A LIFE AND DEATH ISSUE. IT IS BEING REPORTED BY MANY OTHER MODEL S P85 D OWNERS ON THE TESLA FORUM. I BELIEVE THAT TESLA SHOULD IMMEDIATELY CONTACT ALL OWNERS AS THIS ISSUE IS EXTREMELY DANGEROUS AND MAY CAUSE SERIOUS ACCIDENTS. PLEASE UNDERSTAND THIS - THE ERROR CAUSES THE CAR TO SHUT DOWN WHILE DRIVING AND HAS AFFECTED MANY TESLAS ALREADY. IT ALMOST CAUSED AN ACCIDENT IN MY CASE AND WILL CERTAINLY CAUSE A MORE SERIOUS EVENT IF NOT ADDRESSED. *TR

Seats
Filed Feb 26, 2015100 milesCA

MY 2 DAY OLD P85D SUDDENLY DIED IN THE MIDDLE OF AN INTERSECTION: TESLA BUILT THESE P85D CARS WITH FAULTY ELECTRICAL CONTACTORS THAT IT WAS SECRETLY RECALLING THROUGH ITS FORUMS. THE FAULTY CONTACTORS CAUSED SOME NEWLY RELEASED P85D CARS TO LOSE ALL POWER WITHIN FIRST 100 MILES. TESLA SHOULD ISSUE A PUBLIC RECALL TO REPLACE THE FAULTY CONTACTORS. TESLA SHIPPED THE P85D CARS WITH OLD SEATS , EVEN WHEN IT CHARGED CUSTOMERS FOR NEXT GENERATION SEATS. TESLA NEEDS TO IMPROVE ITS PROCESSES AND MAKE SURE IT RELEASES CARS ONLY WHEN SAFE FOR PUBLIC ROADS. I SHOULDN'T BE PAYING OVER $100K TO GO THROUGH THESE PAINS AND DANGERS. MORE HERE: HTTP://WWW.TESLAMOTORSCLUB.COM/SHOWTHREAD.PHP/40527-MY-2-DAY-OLD-P85D-SUDDENLY-DIED-IN-THE-MIDDLE-OF-AN-INTERSECTION MY 2 DAY OLD P85D SUDDENLY DIED IN THE MIDDLE OF AN INTERSECTION:- WELL ... MY SHORT RANGE BRAND NEW P85D WITH 191KM (120MI) DIED SUDDENLY IN THE MIDDLE OF AN INTERSECTION (COMPLETELY STOPPED MOVING) ON -12C WEATHER. EVEN THE HEATER STOPPED WORKING. MY 10 YEAR OLD SON AND I HAD TO GET OUT AND PUSH IT TO THE SIDE. CALLED MY DS WHO CALLED ROADSIDE ASSISTANCE WHO PUT HIM ON HOLD FOR 30 MINUTES AND THEN TOLD ME THAT IT WILL BE AN HOUR BEFORE A TOW TRUCK ARRIVES. MY SON AND I WERE FREEZING WITH NO HEATER SO I MADE MY 80 YEAR OLD DAD COME AND PICK US UP. NEEDLESS TO SAY ... I AM NOT IMPRESSED. I KNEW I WAS BUY BLEEDING EDGE BUT A COMPLETE BREAKDOWN 2 DAYS AND 140KM AFTER LEAVING THE SHOWROOM? REALLY?

Power Train
Filed Feb 25, 2015535 milesCA

P85D LOST POWER ON ROAD, "PULL OVER SAFELY". WITH TESLA'S LATEST FIRMWARE UPDAT E0.167 PUSHED OTU UNTESTED TO ALL P85D CARS, THE CAR LOSES ALL POWER SUDDENLY WHEN DRIVING. IT LEAVES THE DRIVERS STRANDED IN THE MIDDLE OF ROADS DANGEROUSLY. TESLA IS NOT ISSUING A RECALL, AND IS TRYING TO SUPPRESS THIS AND MANY MANY OTHER QUALITY AND SAFETY ISSUES BY LIMITING THE INFORMATION TO ITS FORUMS ONLY, AND SOMETIMES REMOVING THOSE INFORMATION TO SUPPORT ITS HIGH QUALITY IMAGE, AND SUSTAIN ITS BUBBLE STOCK VALUATION. MORE DETAILS HERE IN THIS THREAD. HOPE THEY DON'T REMOVE THE ENTIRE THREAD. HTTP://WWW.TESLAMOTORSCLUB.COM/SHOWTHREAD.PHP/43075-P85D-LOST-POWER-ON-ROAD-PULL-OVER-SAFELY -- WAS HEADING DOWN A 45 MPH ROAD AT ABOUT 57. HAD THE CRUISE SET. NO CARS IN FRONT. WAS TAKING A VERY SLIGHT CURVE IN THE ROAD AND THE CRUISE DISENGAGED BY ITSELF. NO ERRORS OR ANYTHING, JUST AS IF I HAD TAPPED THE BRAKE OR SOMETHING. HMM... SO I RESUMED IT AND IT WENT BACK TO WORK. LESS THAN HALF A MILE LATER I DISENGAGED CRUISE TO REGEN TO A STOP TO MAKE A LEFT AT A LIGHT. A COUPLE OF SECONDS INTO THAT AND I GOT THIS DREADED MESSAGE: "CAR NEEDS SERVICE; PULL OVER SAFELY". *JS

Structure › Body
Filed Jan 30, 2015NJ

THE DEFAULT SETTING ON A TESLA MODEL S IS TO LOCK THE CAR IF YOU LEAVE YOUR KEYS IN IT FOR EVEN A SHORT PERIOD OF TIME. THIS IS DANGEROUS AND RESULTED IN MY TWO YOUNG DAUGHTERS BEING LOCKED IN THE CAR ALONG WITH MY KEYS. ON 1/28 I ARRIVED HOME WITH MY DAUGHTERS. I LEFT MY PURSE WITH MY KEYS IN IT ON THE PASSENGER SEAT WHILE I WENT TO UNSTRAP THE GIRLS FROM THEIR CAR SEATS. IT WAS COLD, SO I CLOSED MY DRIVER'S DOOR. I PLUGGED THE CAR IN AND WALKED AROUND TO THE BACK PASSENGER SIDE DOOR. I WAS WALKING SLOWER THAN USUAL BECAUSE OF THE ICE, BUT I WAS NOT WALKING SLOWLY OR LINGERING. BY THE TIME I GOT TO THE BACK PASSENGER SIDE DOOR AND PUT MY HAND ON THE HANDLE, THE HANDLES RETRACTED WITH MY HAND ON IT AND ALL THE CAR DOORS LOCKED. I WAS IN MY DRIVEWAY AND HAPPENED TO HAVE MY PHONE IN MY COAT POCKET AND HAD THE TESLA APP INSTALLED AND HAD CELL SERVICE. I WAS ABLE TO UNLOCK THE DOOR FROM MY PHONE. IF ANY ONE OF THOSE ELEMENTS HAD NOT BEEN PRESENT, I COULD NOT HAVE GOTTEN MY DAUGHTERS OUT. IT TERRIFIES ME TO THINK WHAT WOULD HAVE HAPPENED IF THIS OCCURRED IN A REMOTE LOCATION OR SOMEWHERE WHERE I WOULD BE FORCED TO LEAVE MY DAUGHTERS LOCKED IN THE CAR IN ORDER TO GET HELP. THIS SHOULDN'T HAPPEN AT ALL AND IT MOST CERTAINLY SHOULDN'T BE THE DEFAULT SETTING. WE CALLED THE SERVICE CENTER THINKING IT WAS A BUG AND WAS TOLD THAT TESLA WAS AWARE AND THE ONLY WAY TO FIX IT WAS TO DISABLE THE AUTOLOCK FEATURE ENTIRELY. WE CAN DO THAT, BUT I WORRY ABOUT OTHER PARENTS LEARNING THE HARD WAY.

Service Brakes
Filed Jan 12, 2015CA

REPORTEDLY SEVERAL TESLA MODEL S' HAVE HAD ANTILOCK AND POWER ASSIST FAILURES WITH THE BRAKING SYSTEM. *TR

Vehicle Speed ControlCrash
Filed Sep 29, 20141,200 milesCA

TL* THE CONTACT OWNS A 2014 TESLA MODEL S. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SURGED FORWARD, JUMPED THE CURB, AND CRASHED INTO A BUILDING. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

Vehicle Speed ControlCrash1 injured
Filed Sep 29, 20141,000 milesCA

I PULLED SLOWLY IN TO A PARKING SPOT & MY CAR WAS AT A STOP POSITION JUST READY TO PUSH PARK BUTTON. WITHIN A SPLIT OF A SECOND, MY CAR (TESLA) JUMPED THE CURB AND TRAVELED 5' OF SIDEWALK BREAKING A GLASS WALL & TRAVELING THROUGH A RESTAURANT BREAKING TABLES & CHAIRS WITHIN COUPLE OF SECONDS W/O ME ACCELERATING THE PEDAL. BRAKE PEDAL WAS APPLIED BY ME HALF WAY THROUGH THE RESTAURANT BEFORE THE CAR STOPPED. NO SERIOUS INJURIES TO ANYONE. TESLA WAS NOTIFIED & THIS IS THE LOG FILE DATA WORD BY WORD FROM THEM. ?AT THE TIME OF THE INCIDENT THAT RESULTED IN DAMAGE TO YOUR VEHICLE, YOU INCREASED THE ACCELERATOR PEDAL POSITION FROM 1% TO 50% IN LESS THAN ONE SECOND WITHOUT DEPRESSING THE BRAKE PEDAL. ONE SECOND LATER, YOU INCREASED THE ACCELERATOR PEDAL TO 100% WITHOUT DEPRESSING THE BRAKE PEDAL. ONE SECOND LATER, YOU CONTINUED DEPRESSING THE ACCELERATOR PEDAL AT 100% WITHOUT DEPRESSING THE PEDAL; HOWEVER, THE VEHICLE'S TRACTION CONTROL ENGAGED & THEREFORE LIMITED THE VEHICLE'S TORQUE DESPITE THE FACT YOU WERE DEPRESSING THE ACCELERATOR PEDAL AT 100% UNTIL YOU DEPRESSED THE BRAKE PEDAL IN THE FOLLOWING SECOND.? INSUFFICIENT INFORMATION PROVIDED BY TESLA. HOW MUCH WAS THE ACCELERATOR PEDAL DEPRESSED? SPEED OF THE CAR? DISTANCE TRAVEL? HOW DOES THIS PROVE THAT THIS IS NOT SUDDEN ACCELERATION? THE LOG DOES PROVE THAT I WAS AT A STOP. MY CAR WILL BE TOTALED BUT IS STILL SITTING AT STORAGE WITH INSURANCE COMPANY FOR A SHORT PERIOD OF TIME. MANY ACCIDENTS WITH TESLA HAS OCCURRED, EVEN JUST

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Tesla Model S → · Every Model S year → · How the figures are calculated →