2013 Tesla Model S complaints

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA (7500 WINDROSE AVE B185, PLANO, TX 75024) AND WAS DIAGNOSED THAT THE CHIP WITHIN THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE COMPUTER CHIP WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY WAS 140,000.

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 20 MPH, THE MEDIA CONTROL UNIT AND THE DASHBOARD LIGHTS FLICKERED ON AND OFF BEFORE BECOMING INOPERABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT DROVE TO THE RESIDENCE. THE NEXT DAY THE CONTACT DROVE THE VEHICLE TO TESLA (811 S SAN FERNANDO BLVD, BURBANK, CA 91502) WHO DIAGNOSED THE FAILURE TO THE MEDIA CONTROL UNIT. THE FAILURE MILEAGE WAS 41,000.*DT THE FAILURE OF THE MEDIA CONTROL UNIT HAS OCCURRED MANY TIMES BEFORE THE CONTACT MADE THIS REPORT. THE ABOVE REPRESENTS THE LATEST OCCASION OF INCIDENT. SOME OF THE MEDIA CONTROL UNIT FAILURES OCCURRED WHILE DRIVING ON A HIGHWAY AT SPEEDS OF 65 MILES PER HOUR. WHEN CONTACT TOOK HIS VEHICLE TO TESLA, THE SERVICE CENTER STATED THAT THE MEDIA CONTROL UNIT NEEDED REPLACEMENT, BUT WANTED ESTIMATED $1,400.00 FOR THE REPLACEMENT. THE MEDIA CONTROL UNIT WAS NOT REPLACED DUE TO HIGH COST. THE MEDIA CONTROL UNIT FAILURE OCCURRED AGAIN IN EARLY JANUARY 2021, AFTER THIS REPORT WAS ORIGINALLY SUBMITTED.*DT*JB

MAIN PROCESSING UNIT FOR THE CAR STOPS WORKING AND DISPLAYS GO BLACK. TURN SIGNALS DO NOT AUDIBLY ANNUNCIATE. CLIMATE CONTROL TURNS OFF. LIGHTING, SECURITY AND OTHER SAFETY CONTROLS CANNOT BE CHANGED. I HAVE DATES AND TIMES AND SYMPTOMS FOR SOME OF THE FAILURES. OCCURS TYPICALLY WEEKLY, BUT CAN HAVE MULTIPLE EPISODES PER DAY. TESLA SERVICE HAS BEEN REQUESTED AND PERFORMED 4-5 TIMES. THE OEM MPU WAS REPLACED APPROXIMATELY 4 MONTHS AGO AND YET PROBLEMS PERSIST. MPU HAS FAILED WHILE PARKED, WHILE DRIVING, ON CITY STREETS AND HIGHWAYS. CAN OCCUR AT ANY TIME.

I DON'T RECOMMEND DRIVING BEYOND THE DISTANCE YOU CAN TRAVEL TO AND GET BACK, I'VE SEEN A CAR THAT LOST ABILITY TO CHARGE TO MAX, AND ACTUALLY LIMITED TO ABOUT 30% AFTER MCU WENT BLACK DRIVE AFTER A 30 SECOND TIMEOUT NO AEB (ADVANCED EMERGENCY BRAKING) NO CONTROLLING SUSPENSION HEIGHT NO MANUAL CONTROL OF HEADLIGHT LIGHTS NO BLINKER SOUNDS STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) NO HVAC (HEAT, COOL, VENT) NO DEFROSTERS NO SEAT HEATERS NO STEERING WHEEL HEATERS NO RADIO/STREAMING NO APP CONNECTIVITY TO CONTROL THE CAR NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP TRIP A/B PROFILES USER SETTINGS HOMELINK BLUETOOTH PAIRINGS NO REAR VIEW CAMERA METRIC AREAS MAY HAVE SPEED SHOWN IN MPH AND NOT KPH SO BE CAREFUL DO TO A FEW STRANGE REPORTED CHARGING ISSUES, BE CAREFUL DRIVING BEYOND THE ABILITY TO GET HOME WITHOUT CHARGING, (RANGE) SINCE I HAVE SEEN A CAR THAT CONTINUED TO GET LESS MAX AVAILABLE RANGE IN CAPACITY I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO NO DEFROST. I FEEL VERY UNSAFE WHEN DRIVING.

BACK AND FRONT SUSPENSION ISSUES, TIRE BLOW WHILE DRIVING AND CAUSED UNSAFE OPERATION.

COMPUTER SCREEN WENT DARK SEVERAL TIMES AND AFFECTS THE TURN SIGNALS FOR THE VEHICLE MAKING IT UNSAFE TO DRIVE. THE PROBLEM HAS HAPPENED AT LEAST 5 TIMES IN THE LAST 60 DAYS. THE DARK SCREEN MAKES IT IMPOSSIBLE TO ADJUST ANY OF THE HEATING, COOLING, OR USE OF HANDS FREE DEVICES.

REPEATED EMMC FAILURE, REOCCURRING FAILURES AND REBOOTS OF THE MCU , SEE INVESTIGATION:EA 20-003. SINCE THERE ARE OVER 100K MILES, TESLA SUGGESTS $2700 MCU REPLACEMENT, NOT FREE EMMC REPLACEMENT AS THEY ARE DOING FOR MODELS WITH UNDER 100K MILES

IN JUNE 2019 I NOTICED THE CONTROL SCREEN OF MY 2013 TESLA MODEL S GOING BLANK RANDOMLY WHILE THE CAR WAS IN MOTION AND THEN RE-ACTIVATING AFTER MINUTES, HOURS OR UNTIL THE CAR SAT BEFORE BEING DRIVEN AGAIN. THIS CONTINUES AND I AM UNABLE TO ACCESS THE SCREEN TO SELECT THE BACKUP CAMERA AS THE SCREEN FREEZES AND DOES NOT ALLOW USE OF ANY FEATURES. PERIODICALLY THE SIDE VIEW MIRRORS WILL NOT EXTEND WHILE DRIVING UNTIL WE HAVE DRIVEN FOR 5 TO 30 MINUTES. I HAVE REPORTED THE SCREEN BLANKING ISSUE AND MIRRORS TO TESLA SERVICE IN SYOSSET NY AND THEY TOLD ME THAT IT IS RELATED TO MY MODEL S BEING AN OLDER MODEL WITH AN OLDER COMPUTER THAT HAS TO 'CATCH UP' TO WHAT IS BEING SELECTED ON THE SCREEN. THE SOFTWARE IT IS RUNNING IS REALLY INTENDED FOR NEWER MODELS THAT HAVE A FASTER COMPUTER. I WAS TOLD THAT SINCE THE CAR WAS NOT UNDER WARRANTY, TESLA WOULD HAVE TO CHARGE ME TO DIAGNOSE THIS PROBLEM AND WOULD PROBABLY REACH THE CONCLUSION THAT TESLA SERVICE TOLD ME. I RECENTLY READ ABOUT TESLA'S WARRANTY ADJUSTMENT PROGRAM: TOUCHSCREEN COMPONENT ' 8GB EMBEDDED MULTIMEDIACARD (EMMC) IN MEDIA CONTROL UNIT (MCU). IT APPEARS THAT WHAT IS DESCRIBED IN THIS WARRANTY ADJUSTMENT IS IDENTICAL TO THE SYMPTOMS WITH MY TESLA AS I AM UNABLE TO ACCESS THE SAFETY FEATURES, REAR CAMERA AND SIDE VIEW MIRRORS. MY CAR HAS 113,500 MILES AND THE PROGRAM ONLY COVERS CARS WITH LESS THAN 100,000 MILES. I FEEL THAT I WAS MISLED BY TESLA SERVICE AS I REPORTED THIS PROBLEM PRIOR TO THE CAR GOING OVER 100,000 MILES

HERE IS A TERDSLA IN THE JUNKYARD:HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38372462?ROWNUMBER=30 LOOK CLOSELY AND YOU WILL NOTICE THAT THE BACK WHEEL HAS GONE WHOMPY. IF YOU WOULD BE SO KIND AS TO TAKE THESE CONTRAPTIONS OFF THE ROADS THEN I CAN SHUT UP AND LET YOU GET BACK TO SLEEP. THANKS A LOT. KEEF

HERE IS ANOTHER TESLA IN THE JUNKYARD: HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+S/VID-44567577 THE AIR SUSPENSION HAS COLLAPSED WHILST THE CAR WAS IN MOTION CAUSING THE WHEELS TO JAM UP IN THE WELLS AND DAMAGE THE LINER AND BODYWORK. FAILURE OF THE AIR SUSPENSION IS A COMMON DEFECT IN TESLAS AND MANY OF THESE CASES HAVE BEEN DISCUSSED IN THE TESLA FORUMS AND HAVE BEEN REPORTED TO NHTSA. ANY NORMAL CAR MANUFACTURER WOULD HAVE FIXED THIS PROBLEM BY FITTING LIMIT STOPS ON THE SUSPENSION. BUT THIS COMPANY IS RUN UNDER THE RULE OF LORD ELON MUSK WHO MUST NEVER BE QUESTIONED. THERE IS NO NEED TO PRESS THE INSANE BUTTON. IT COMES AS STANDARD WITH EVERY TESLA. YOURS WHOMPILY. KEEF

WE OWN A 2013 TESLA MODEL S 85, REAR WHEEL DRIVE, NO AUTOPILOT. AS VEHICLE AGED, THE STEERING WAS NOTICEABLY VAGUE AND THE VEHICLE BECAME "DARTY" ON THE HIGHWAY, SEEMINGLY WANTING TO DRIVE OUT OF THE CURRENT LANE ON ITS OWN. THIS DARTINESS BECAME WORSE AND WORSE OVER TIME, AND ALSO WAS WORSE WHEN ACCELERATING OR DECELERATING. WE FIRST ALERTED THE DEALER OF THE PROBLEM IN AUG 2019, AND THEY REPLACED FEW COMPONENTS IN THE FRONT SUSPENSION (BOTH UPPER CONTROL ARMS AND THE RIGHT FORELINK) AND CHARGED US $1571+TAX FOR PARTS AND LABOR. THE STEERING SEEMED A LITTLE BETTER FOR A WHILE, BUT IN JAN 2020 WE BROUGHT THE CAR BACK IN WITH CONCERNS ABOUT VAGUE STEERING AND THE DEALER RECOMMENDED A WHEEL ALIGNMENT, WHICH WE PAID FOR. THE ALIGNMENT YIELDED NO IMPROVEMENT AND THE CAR BECAME INCREASINGLY DIFFICULT TO DRIVE ON THE HIGHWAY, REQUIRING CONSTANT STEERING ADJUSTMENTS TO KEEP IN ITS LANE. WE BROUGHT THE CAR BACK TO THE DEALER IN MAY 2020, AND BY THIS TIME THE DEALER VERBALLY AGREED THAT THE CAR WAS NOT SAFE TO DRIVE IN ITS CURRENT STATE. THEY REPLACED BOTH REAR LOWER CONTROL ARM ASSEMBLIES AND CHARGED US $1382+TAX, BUT THIS STILL DID NOT RESOLVE THE DARTINESS. WE RETURNED TO THE DEALER LATER IN MAY 2020, AND THEY RECOMMENDED REPLACING NEARLY EVERY OTHER SUSPENSION PART, INCLUDING BOTH REAR TOE LINKS, BOTH REAR UPPER LINKS, BOTH FRONT AFT LINKS, THE FRONT FORE LINK THAT WASN'T PREVIOUSLY REPLACED. THE COST FOR THIS WAS A $1870+TAX. FORTUNATELY, THE STEERING ISSUES DID NOT RESULT IN ANY

FAILURE OF THE TOUCHSCREEN RESULTS IN LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. SCREEN ALSO COMPLETELY FREEZES AND CANNOT CONTROL CLIMATE CONTROL ELEMENTS, SOUND, ETC. WHEN BACK UP CAMERA FINALLY DOES ENGAGE, BACKUP CAMERA SCREEN IS BLACK WITH TWO WHITE LINES.

I MADE AN APPOINTMENT WITH TESLA THROUGH THE APP AND THEY ASSIGNED ME AT A PLACE IN BERKELEY TO GET THE BOLTS IN THE STEERING RACK HOUSING REPLACED (A RECALL) ALONG WITH ANOTHER RECALL. AFTER DROPPING OFF THE CAR THEY SAID SERVICE WAS COMPLETE. I ALSO HAVE BEEN HAVING AN ISSUE WITH THE MCU AND THEY SAID THEY RAN A DIAGNOSTIC BUT COULDN'T FIND ANYTHING WRONG. WHEN THEY SAID SERVICE WAS COMPLETE I CAME TO PICK UP MY CAR. THEY GAVE IT BACK BUT WHEN I SAW THE INVOICE I NOTICED THEY HADN'T COMPLETED THE STEERING BOLT RECALL. I ASKED WHY AND THEY STATED THAT BECAUSE THERE WAS AN AFTERMARKET STEREO AMPLIFIER IN THE FRUNK THEY COULDN'T ACCESS THE BOLTS TO REPLACE THEM. IF I HADN'T INQUIRED OR LOOKED AT THE PAPERWORK I WOULD HAVE ASSUMED THE REPAIR WAS COMPLETED. I AM THERE ASKING FOR PAPERWORK FROM MY SERVICE ADVISOR 'MATT' WHO HAS BEEN COMPLETELY UNHELPFUL IN RESOLVING THE ISSUE.

THE TOUCHSCREEN SOMETIMES BECOMES UNRESPONSIVE WHILE TRYING TO START THE VEHICLE. THE ERROR MESSAGE "TOUCHSCREEN UNRESPONSIVE: PRESS SCROLL WHEELS ON STEERING WHEEL UNTIL IT RESTARTS" WILL APPEAR ON THE DISPLAY BEHIND THE STEERING WHEEL. THIS SEEMS LIKE A SAFETY ISSUE SINCE THE VEHICLE WILL DRIVE BUT WITHOUT THE TOUCHSCREEN THE BACKUP CAMERA AND HVAC CONTROLS ARE UNAVAILABLE, AND THE TURN SIGNALS DO NOT APPEAR TO NOT WORK, OR AT LEAST NO SOUND IS HEARD WHILE THE TURN SIGNALS ARE ACTIVE. THE TOUCHSCREEN REQUIRES SEVERAL MINUTES TO RESTART. THIS PROBLEM MATCHED THE DESCRIPTION OF THE RECENT NOTICE FROM TESLA ABOUT THE EMMC (EMBEDDED MULTI-MEDIA-CARD MEMORY) FAILURES. TESLA SERVICE WAS CONTACTED ABOUT THIS IN DECEMBER 2020 WITH A REQUEST TO DIAGNOSE IF THE EMMC NEEDS REPLACED. AT THE REQUEST OF TESLA SERVICE, SEVERAL SPECIFIC DATES/TIMES THIS OCCURRED WERE PROVIDED (SEE ATTACHED IMAGES FOR EXAMPLES). TESLA SERVICE STATED THAT A MORE "RECENT" OCCURRENCE WAS NEEDED IN ORDER TO EVEN PERFORM DIAGNOSTICS, BUT DID NOT DEFINE "RECENT".

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE POWER STEERING ASSIST SYSTEM DISABLED MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO TESLA INC (9850 WEST BROAD ST, GLEN ALLEN, VA 23060) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR AND MOUNTING BOLTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 18V204000 (STEERING) WHICH WAS PREVIOUSLY REPAIRED UNDER RECALL. THE MANUFACTURER WAS SENT AN EMAIL HOWEVER, FAILED TO RESPOND. THE FAILURE MILEAGE WAS 111,000.

REPLACEMENT OF TOUCHSCREEN IN JAN 2020 DUE TO FLUID LEAKAGE AND MCU REPLACEMENT IN AUG 2020 FOR NON-RESPONSIVENESS.

BALL JOINT ON FRONT LEFT UPPER CONTROL ARM ASSEMBLY FAILED PREMATURELY AT APPROXIMATELY 80,000 MILES VEHICLE USAGE; SPECIFICALLY, IT SEPARATED SO AS TO CAUSE THE UCA (UPPER CONTROL ARM) TO DISCONNECT FROM FROM THE STEERING KNUCKLE DURING A LOW-SPEED PARKING LOT MANEUVER (THREE POINT 'Y' TURN) AT APPROXIMATELY 5 MPH OR LESS, WHICH CAUSED THE WHEEL TO TIP IN WORDS AGAINST THE STRUT ASSEMBLY. REPAIRED SUSPENSION BY REPLACING UPPER CONTROL ARM WITH INTEGRAL BALL JOINT. APPROXIMATELY 40,000 MILES LATER, THE BALL JOINT ON THE RIGHT HAND UPPER CONTROL ARM EXHIBITED EXTREME LOOSENESS AND CLUNKING SOUNDS FORCING ME TO REPLACE THE RH UCA / BALL JOINT ON THAT SIDE AS WELL. VEHICLE NOW HAS APPROXIMATELY 150,000 MILES VEHICLE USAGE AND THE SUSPENSION IS ONCE AGAIN EXHIBITING ABNORMAL CLUNKING NOISE (FROM THE LH FRONT CORNER) OVER BUMPS AT LOW SPEEDS THAT MAKES ME SUSPICIOUS THAT ADDITIONAL OR SAME BALL JOINTS ARE WEARING PREMATURELY. I AM A PROFESSIONAL MECHANICAL ENGINEER (WITH 27 YEARS INDUSTRY EXPERIENCE) RESPONSIBLE FOR PROPULSION SYSTEMS ON AGRICULTURAL HARVESTING VEHICLES AND CAN DEFINITIVELY STATE I HAVE NEVER ABUSED THIS VEHICLE. THE WEAR RATES ARE EXCESSIVE ON THE UCA BALL AND SOCKET CONNECTION WHICH DOES/COULD CAUSE BALL JOINT SEPARATION AND SUSPENSION FUNCTION/CONTROL.

FRONT SUSPENSION CONTROL ARM DISCONNECTED, DROPPING BODY ONTO TIRE. THIS HAPPENED AT LOW SPEED IN A PARKING LOT. TESLA REPLACED THE CONTROL ARM.

THE PRIMARY TESLA SCREEN REGULARLY HAS INTERMITTENT SCREEN FAILURES. THIS LEADS TO ME HAVING TO RESET THE COMPUTER WHILE DRIVING A FEW TIMES BEFORE OPERATION RESUMES. THIS CAUSES THE REAR CAM, AIR CONDITIONING, NAVIGATION, AND OTHER CONSISTENTLY TO CEASE FOR A SHORT PERIOD. RECENTLY THE SCREEN HAS DEVELOPED AIR BUBBLES IN THE SCREEN AND LEAKS GOO INTO THE FLOOR (THE LEAKING FLUID).

CENTER CONSOLE FREEZES, UNABLE TO CONTROL LIGHTS, AIR-CONDITIONER, NAVIGATION, AND AUDIO.THE SCREEN ALSO TURNS OFF WHILE DRIVING AND WHILE CHARGING.

GEL IS LEAKING OUT OF DASH DISPLAY. ONTO DRIVER PEDAL AREA. CREATING A DRIVING HAZARD.

THE CAR CAN'T RECEIVE SAFETY FIRMWARE UPDATES BECAUSE OF A FAILURE OF THE MCU. TESLA WANTS CUSTOMER TO PAY TO REPLACE.

I HAVE 110,000 MILES ON MY TESLA, THE SCREEN BLACKS OUT SOMETIMES. I HEAR THAT YOU MIGHT MAKE THEM DO A RECALL.

MY VEHICLE HAS THE ISSUE WITH THE EMMC CHIP BEING TOO SMALL TO HANDLE ALL THE LOGGING TESLA WAS DOING AND NOW IT'S STARTING TO FAIL. WHEN IT COMPLETELY FAILS I WON'T BE ABLE TO DEFOG THE WINDSHIELD, THE HEAT AND AC WON'T WORK, THE TURN SIGNALS WON'T WORK AND I WON'T BE ABLE TO CHARGE THE VEHICLE. I GOT AN EMAIL FROM TESLA SAYING MY CAR DOESN'T QUALIFY CAR THE WARRANTY ADJUSTMENT PROGRAM DUE TO MILES BUT IT'S WITHIN THE YEARS. THIS NEEDS TO BE A RECALL REGARDLESS OF MILES. TESLA DOUBLING THE AMOUNT OF LOGGING CAUSED EXCESSIVE WEAR ON THE EMMC. THE FAILURE IS A SAFETY ISSUE.

THE MAIN/CENTER SCREEN BLACKS OUT ON MY TESLA, WHICH IS WHERE ALL THE CAR CONTROLS AND BACK-UP CAMERA IS VIEWED. EVEN WHEN IT DOESN'T COMPLETELY BLACK OUT, THE BACK UP CAMERA DOESN'T FUNCTION AS IT JUST STAYS FROZEN A LOT OF THE TIME. OUTSIDE OF THE BACKUP CAMERA ISSUES, ALL OTHER FUNCTIONS, LIKE TURNING ON OR OFF HEADLIGHTS IS ALSO IMPACTED. AT OTHER TIMES IT SEEMS LIKE IT IMPACTS CHARGING THE CAR, WHICH CAN LEAVE ME DEAD IF I CANNOT CHARGE. OTHER FUNCTIONS HAVE ALSO BEEN IMPACTED LIKE TURNING AIR CONDITIONING AND NAVIGATION, HOWEVER NOT NECESSARILY SAFETY ISSUES. THESE ISSUES HAVE HAPPENED WHILE SITTING IN MY GARAGE TRYING TO LEAVE, CHARGING MY CAR AT A TESLA CHARGING STATION, DRIVING DOWN THE FREEWAY OR STREETS. I ESTIMATE THEY HAVE BEEN HAPPENING SINCE ABOUT 60K MILES AND HAVE PROGRESSIVELY GOTTEN WORSE.

I OWN A 2013 TESLA MODEL S THAT HAS LOST THE MCU AND WILL NO LONGER CHARGE. IN ADDITION, THE MCU CAUSES THE TOUCH SCREEN TO OPEN VERY SLOWLY. I HAVE COMPLAINED AND TESLA WOULD NOT REPLACE THE MCU AND NOT COMPENSATE ME FOR THE INABILITY TO CHARGE THE CAR. THE ORIGINAL COMPLAINT WAS THAT THE TOUCHSCREEN WOULD NOT COME ON AT ALL. I COULD NOT SEE ANY INFORMATION WHATSOEVER, DURING TESLA'S ATTEMPT TO FIX THE SCREEN, I LOST THE ABILITY TO CHARGE THE VEHICLE.

MY 2013 TESLA MODEL S HAD THE TOUCHSCREEN FAIL. THIS RESULTED IN ME HAVING TO PAY FOR A BRAND NEW SCREEN. I UNDERSTAND THERE IS AN INVESTIGATION INTO THE TOUCHSCREEN FAILURES AND I WOULD LIKE TO BE INCLUDED IN THE INVESTIGATIVE PROCESS AND RECEIVE REIMBURSEMENT

SCREEN FAILED WHICH RESULTED IN ALL SYSTEMS BEING UNABLE TO OPERATE. CAR WAS JUST OUT OF WARRANTY AND TESLA REQUIRED THE UNIT BE COMPLETELY REPLACED FOR

I HAVE BEEN HAVING ISSUES WITH THE INFOTAINMENT SCREEN. I TOLD TESLA THAT IT NEEDS TO BE REPLACED UNDER WARRANTY AND THE REFUSE TO DO SO, SAYING THAT THEY RUN INTERNAL DIAGNOSTICS AND IT SAYS MINE ISN'T AFFECTED. I HAVE MULTIPLE VIDEOS AND PHOTOS SHOWING THAT THEY ARE WRONG. THEY ARE TRYING TO GET OUT OF A RECALL BY DOING A WARRANTY REPLACEMENT BUT ARE ACTUALLY NOT DOING ANY REPLACEMENTS. THERE ARE INSTANCES IN WHICH MY SCREENS ONT BOOT FOR OVER AN HOUR, OR THAT IT PARTIALLY BOOTS AND HAS DISPLAY ISSUES. PLEASE FORCE THEN1 TO ISSUE A RECALL, AS THEY ARE NOT BEING FAIR AND ACTUALLY REPLACING ANY ISSUES. I HAVE ASKED THE. MULTIPLE TIMES AND THEY DO NOT AGREE WITH MY ASSESSMENT EVEN THOUGH I SEND THEM VIDEOS AND PHOTOS. THEY ARE SKIRTING THE LAW. PLEASE HELP. I HAVE AN ADDITIONAL VIDEO I CAN SEND YOU IF YOU'D LIKE.

NHTSA ACTION #: PE20010 MY TESLA RECENTLY HAD THE BLACK SCREEN FOLLOWING THE SYSTEM DEGREDATION THAT FALLS IN LINE WITH ME MEMORY CHIP FAILURE KNOWN IN THE MODEL S 2013-2016. I AM UNABLE TO USE MY BLINKERS, MAIN SCREEN FOR DRIVING, MY REARVIEW CAMERA FOR SAFETY DURING REVERSING, OR CONTROL MANY OF THE FUNCTIONS OF THE VEHICLE. THANKFULLY, THIS OCCURRED WHILE I'M MY DRIVEWAY AND NOT DURING A TRIP SO I WAS NOT IN DANGER OF HARMING ANYONE. I HAVE ATTACHED A PHOTO OF THE ERROR SHOWING ON MY SCREEN IN RELATION TO THIS.

2013 TESLA S P85 MCU WILL NOT BOOT UP AFTER OVER THE AIR SOFTWARE UPDATE BETWEEN OCTOBER 2 T O OCTOBER 9TH WHILE I WAS ON A VACATION. OTA SOFTWARE VERSION 2020.24.6.11

THE MAIN LCD DISPLAY IS SOMETIMES NON RESPONSIVE OR WILL NOT DISPLAY THE SAME INFORMATION THAT IS ON MY INSTRUMENT PANEL DISPLAY AS WELL AS THE TESLA APP. EXAMPLES ARE FAN SPEED AND CHARGING MILEAGE. WHEN ITEMS ARE PRESSED THEY DO NOT CHANGE, ALSO SOME WEIRD CHARACTERS ARE DISPLAYING ON THE LCD SCREEN.

HERE IS A TESLA MODEL S IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/44596360/PHOTOS/2013-TESLA-MODEL-S-CA-SAN-JOSE IT HAS THE TRADITIONAL WHOMPY WHEEL. SB-19-31-001 JANUARY 3, 2019 TESLA, INC. SERVICE BULLETIN REPLACE LOWER REAR CONTROL ARM ASSEMBLIES ON CERTAIN MODEL S VEHICLES, EITHER LOWER REAR CONTROL ARM MIGHT CRACK, CAUSING EXCESSIVE NEGATIVE CAMBER OF THE REAR SUSPENSION." YOU CAN SAY THAT AGAIN MISTER GARRISON! TESLA IS NOT PROACTIVELY FIXING THESE PROBLEMS. EVERY TESLA IS A TIME BOMB. PLEASE SORT THIS OUT THANK YOU KEEF

VEHICLE MAKES SQUEAK NOISE WHEN DRIVING LOW SPEED AND DRIVE OVER A BUMPER. TOOK THE CAR TO SERVICE CENTER AND THEY SAID RIGHT UPPER CONTROL ARM NEED REPLACEMENT ON OCT 19 2019 AND PAID IT AND REPLACED. SAME THING HAPPENED ON LEFT UPPER CONTROL ARM ON MAY 08 2020 AND PAID AND REPLACED. AND THEY TOLD ME THAT PLAY IS PRESENT IN BOTH AFT LINKS. I AM WORRIED THAT MY MODEL IS OLD ONE AS 2013 AND IT FAILED A LOT FROM THE SUSPENSION PART. THANKS GOD THIS THING HAPPENED ON HIGH SPEED BUT I AM REALLY WORRIED REGARDING THE SAFETY OF THE CAR.

FAILURE OF EMMC INSIDE MCU (MEDIA CONTROL UNIT). MOST OF THE CAR'S CONTROLS ARE ONLY ACCESSIBLE USING THE TOUCH SCREEN AND WITHOUT HEAT, TURN-SIGNALS AND ABILITY TO CHARGE, THE VEHICLE IS BARELY DRIVEABLE.SINCE I WAS OUT OF TOWN AND IT WAS WINTER, I HAD TO GO TO A LOCAL TESLA SERVICE CENTER. ALTHOUGH EMMC IS REPLACEABLE, I WAS CHARGED FOR A REBUILT MCU (~$1200).

THE MEDIA CONTROL UNIT (MCU) IN MY 2013 TESLA MODEL S STOPPED WORKING WHEN I REBOOTED THE CAR WHILE STATIONARY (COMMONLY NEEDED TO RESTORE LOST FUNCTIONALITY), APPARENTLY DUE TO A FAILURE OF THE EMBEDDED MULTI-MEDIA CARD (EMMC) MEMORY. AS PART OF THIS FAILURE, THE TURN SIGNALS DID NOT WORK WHEN I LATER WENT TO DRIVE THE CAR, THE PASSENGER AIRBAG DEFAULTED TO 'OFF' (PIC ATTACHED), AND THE HVAC SYSTEM (INCLUDING THE WINDSHIELD DEFROSTER) DEFAULTED TO AN UNKNOWN SETTING AND COULD NOT BE CONTROLLED (NEITHER BY THE DEAD MCU NOR THE SMARTPHONE APPLICATION), THOUGH THE CAR WAS OTHERWISE STILL DRIVEABLE. APPARENTLY, THE OEM EMMC HAD LIMITED RE-WRITE CAPABILITY AND A RELATIVELY HIGH RE-WRITE FREQUENCY; WHEN IT FAILED, IT NOT ONLY CREATED DRIVING SAFETY HAZARDS, BUT ALSO COST MORE THAN $1,000 TO REPAIR WHAT WAS PROBABLY AN INEXPENSIVE PART (UNDER $10) FOR THE OEM.

WAS SUPERCHARGING ABOUT 7 HOURS AWAY FROM HOME, MY SCREEN TURNED OFF AND WOULD NOT REBOOT.. THE DREADED MCU FAILURE EVERY TESLA OWNER FEARS, AND EVERY SERVICE CENTER PRETENDS DOES NOT EXIST. MY CAR WOULD NOT POWER OFF, AS WE WERE AT THE BEACH MY A/C WAS ON FULL BLAST. MY CAR WAS NOW DRIVEABLE WITH NO KEY, AND THE DOORS WOULD NOT LOCK WHATSOEVER. ANYONE WITH OR WITHOUT A KEY COULD JUST WALK UP TOUCH THE HANDLE AND GET INTO MY CAR. I HAD TO STAY CLOSE TO SUPERCHARGERS AS MY A/C DRAINED THE BATTERY HEAVILY. TESLA ESSENTIALLY TOLD ME THEY WOULD HAVE TO HAVE ME TAKE IT TO A SERVICE CENTER WHICH WERE CLOSED FOR THE NEXT 2 DAYS BECAUSE A MOBILE TECH WOULD NOT BE ABLE TO REPLACE IT ON SPOT. SO NOW I GET TO DRIVE 7 HOURS HOME IN THE MOST STRESSFUL SITUATION OF MY LIFE. AS WE GOT AWAY FROM THE COAST AND THE TEMPERATURE RAPIDLY DROPPED I HAD WATER POURING OFF MY WINDSHIELD AND DOWN THE SIDES OF MY CAR AND OUT OF MY AIR VENTS! IT WAS ALMOST IMPOSSIBLE TO SEE AND INCREDIBLY DANGEROUS. MY FIANCEE HAD TO KEEP A TOWEL IN HER LAP TO WIPE THE WINDSHIELD EVERY FEW SECONDS. PUTTING THE LACK OF VISIBILITY ASIDE AND SAFETY OF A VEHICLE THATS UNABLE TO LOCK. I HAD TO MANUALLY FIND ALL TESLA SUPERCHARGERS ALONG THE ROUTE I ALSO HAD TO GUESSTIMATE HOW MUCH CHARGE I WOULD NEED TO MAKE IT TO THE NEXT STATION WHICH WAS QUITE THE TASK DUE TO THE HIGH A/C DRAIN. AFTER OUR LAST CHARGING STOP WE HAD MAYBE 120 MILES TO GO AND I CHARGED TO 170ISH.. AT LEAST 50 MORE THAN NECESSARY. THERE WAS ONE POINT ON OUR T

THE CENTER TOUCH SCREEN CONSOLE DIED. DOING SOME RESEARCH, IT LOOKS LIKE IT MIGHT BE THE MCU. I AM ABLE TO DRIVE THE CAR BUT THE TURN SIGNALS DO NOT WORK. I FEEL LIKE THIS IS A SAFETY ISSUE.

MCU COMPLETELY DIED ON MY 2013 TESLA MODEL S. THE REVERSE CAMERA DOES NOT WORK. SIGNALS. HAZARDS. GPS. AC.

I HAVE A 2013 TESLA MODEL S AND BOTH OF MY SCREEN ORE PEELING FROM THE INSIDE AND GLUE IS LEAKING (SEE PICS). THIS HAPPENED AFTER A SOFTWARE UPDATE NOT SURE IF ITS A COINCIDENT BUT MY CAR WOULD CONTROL THE TEMP INSIDE THE CAR NOT SURE THIS IS OCCURRING ANYMORE. ANYWAY ITS ABSURD THAT SCREEN GLUE STARTS MELTING INSIDE OF A CAR WITH GLUE RESIDUE LEAKING. I HAVE NO IDEA WHERE THE GLUE IS GOING TO THE MAIN SCREEN WHICH COULD DRIP DOWN TO THE PEDALS. FROM THE CENTRAL SCREEN GLUE IS DRIPPIGN AS CAN BE SEEN IN THE PICTURE.

THE MAIN SCREEN OF THE CAR ATARTED LEAKING GLUE ALL OVER THE CAR AFTER SOME BUBBLES ATARTED TO APPEAR WHILE THE GPS STOPPER RANDOMLY WORKING, THE SCREEN WOULD PIXELATED AND RESTART BY ITSELF IN THE MIDDLE OF A TRIP. THE WORST PART IS THAT IT TOOK MORE THAN A MONTH TO GET IT REPLACED BECAUSE THEY HAD THE MCU AND SCREEN IN BACKORDER UNTIL I FINALLY HAD TO PAY $1200 FOR SOMETHING THAT EVERY SINGLE CAR OF THIS YEAR HAD GONE THROUGH THE SAME PROBLEM, NOT ONLY ME

WELL I LOVE MY FIST TESLA BUT AFTER THE FIRST TIME IT HAD TO GO IN TO THE AUSTIN SERVICE CENTER FOR A PROBLEM WITH A CLICKING /THUMPING NOISE AS WHEN I BACK UP I HEARD & FEEL. SO AFTER HAVING MY CAR A COUPLE DAYS FOUND IT WOULD NEED TO HAVE THE LARGE DRIVE UNIT REPLACE THAT WILL BE STILL COVERED UNDER WARRANTY, BUT SAY THE REAR SUBFRAME NEEDS TO BE REPLACE & I HAVE TO PAY TO GET REPLACED DUE TO ' WEAR & TEAR ' AS SERVICE CENTER SAY, ON MY SUBFRAME IT'S NEVER BEEN IN ANY ACCIDENT ETC.THEY SAY IT'S NOT COVERED THE 100% WARRANTY!!

AFTER TESLA SENT A SOFTWARE UPDATE OVER THE AIR TO MY CAR ON 09/22/2020, THE MEDIA CONTROL UNIT (MCU) OF MY CAR GOT STUCK IN A CONSTANT BOOT-UP LOOP. THE SOFTWARE WAS 100% DOWNLOADED BUT COULD NOT BE INSTALLED POSSIBLY DUE TO THE FAILURE OF A HIGHLY STRESSED EMMC MEMORY. AS A RESULT, THE MCU KEPT REBOOTING BY ITSELF EVERY 2 MINUTES OR SO, WHICH CAUSED BACK-UP CAMERA, CLIMATE CONTROL ETC. UNACCESSIBLE AND PASSENGER AIRBAG DISABLED. TESLA SUGGESTED A HARD REBOOT BUT THE PROBLEM WON'T GO AWAY. I REPORT THIS MCU PROBLEM AS IT COULD BE CAUSED BY THE MANUFACTURER'S DESIGN DEFECT REGARDING OVER-LOGGING ON THE CHEAP EMBEDDED MULTI-MEDIA-CARD MEMORYE (EMMC). I BELIEVE THAT TESLA SHOULD DO RECALLS TO REMOVE THE SWORD OF DAMOCLES FOR ALL MODEL S PRODUCED BEFORE MARCH, 2018.

MCU MAIN COMPUTER FAILED, PREVENTED ME FROM USING DEFROST COULDN'T SEE WHILE DRIVING ALMOST CAUSED AN ACCIDENT AS MY ENTIRE FRONT WINDOW VIEW GOT BLOCK. THE MCU ALLOWS YOU TO USE THE SCREEN WHICH LETS YOU TURN ON DEFROST. VERY DANGEROUS SITUATION. THIS ALSO CONTROLS YOUR HEADLIGHTS.

THE MAIN SCREEN THAT CONTROLS EVERYTHING HAS A MASSIVE ISSUE. IT CONTROLS ALL THE FUNCTIONS IN THE CAR, LIKE THE REAR BACK UP CAMERA, ABILITY TO CONTROL AC, ETC. THE SCREEN IS PEELING FROM THE INSIDE, AND MANY PEOPLE HAVE REPORTED THIS ON THE TESLA FORUMS. TESLA WANTS TO CHARGE ME AT LEAST $2500 TO FIX THE PROBLEM, AND I KNOW THIS IS AFFECTING MANY CARS.

THE 17" TOUCHSCREEN MONITOR IS BLACK AND REFUSES TO BOOT UP OR RESET, REBOOT. THIS DOES NOT ALLOW MAJOR FUNCTIONS OF THE CAR SU IN AS PROGRAM MY THE DRIVING FEATURES, COMMUNICATIONS, GPS, CLIMATE CONTROL AIR-CONDITIONING, REAR VIEW BACKING SCREEN, TURN SIGNALS OR ENTERTAINMENT AND OTHER TESLA FEATURES INCLUDING SAFETY FEATURES. THIS OCCURS AT ALL TIMES, FROM THE TIME THE CAR IS TURNED ON.

THE CAR WAS PENDING AN OVER THE AIR UPDATE WHICH I WAS DELAYING BECAUSE OF THE RESEARCH I FOUND ONLINE ABOUT THE COMPUTER TOUCHSCREEN CHIP GOING OUT. THE UPDATE WAS FORCED TO THE CAR WHILE IT WAS IN MY GARAGE AND AFTER THE UPDATE THE TOUCHSCREEN WAS NON FUNCTIONAL. BECAUSE OF THIS MOST FEATURES WERE NOT USABLE LIKE A/C AND RADIO. THE MORE IMPORTANT FEATURES THAT WERE NOT ABLE TO USE WERE THAT THE TURN SIGNAL.

CENTRAL TOUCHSCREEN FAILED MULTIPLE TIMES DURING ROAD TRIP. FAILURES HAPPENED WHILE CHARGING AND STATIONARY, AND WHILE DRIVING. LOSE ACCESS TO VEHICLE SAFETY AND OTHER CONTROLS (HEADLIGHTS, HVAC, NAVIGATION, SUNROOF, ETC.). REPORTED TO TESLA PRIOR TO WARRANTY EXPIRATION AND WAS TOLD IT IS "NORMAL" BEHAVIOR. NOW THAT MY WARRANTY HAS EXPIRED, TESLA HAS DIAGNOSED FAILURE OF MEMORY CHIP AND IS CHARGING ME OUT OF WARRANTY TO REPLACE COMPUTER DAUGHTERBOARD.

OVER THE LAST 6 MONTHS, MY 2013 TESLA MODEL S BEGAN EXPERIENCING LONG BOOT TIMES, FREQUENT SPONTANEOUSLY REBOOTING, LOSS OF MOBILE CONNECTION AND PROBLEMS WITH THE NAVIGATION SYSTEM. LAST SATURDAY THE CAR BEGAN TO REBOOT CONSTANTLY AND WAS INCAPACITATED ON THE ROAD, REQUIRING A FLAT BED TRUCK ($250). TESLA SERVICE TELLS ME THE ONLY WAY TO MAKE THE CAR FUNCTIONAL AGAIN IS TO PAY OVER $1300 ON A NEW MCU. AS A SOFTWARE DEVELOPER, THIS FEELS SOMETHING TESLA CAUSED THROUGH OVERUSE OF THEIR MEMORY STORAGE SYSTEM AND/OR A PROGRAM BUG ASSOCIATED WITH SAVED NAVIGATION LOCATIONS.

I OWN A TESLA MODEL S AND I REPORTING ISSUES WITH MY TOUCH SCREEN MCUS. IT HAS COMPLETELY FAILED AFTER 7,000 MILES. PRESENTLY I HAVE ABSOLUTELY NO CONTROL OF MY HEATING,, AIR CONDITIONING, FAN, SAFETY CAMERAS, GARAGE DOOR OPENER, OR ELECTRONIC CONTROLS ON ANY TOUGH SCREEN PORTIONS OF THE CAR. THIS IS A HUGE PUBLIC SAFETY CONCERN THAT IMPACTS ME AND THE PUBLIC AS WELL. I LIVE IN A MOUNTAINSIDE AREA AND WE DEPEND ON THE BACK UP CAMERA TO AVOID ACCIDENTS AS OUR GARAGE BACKS UP INTO A VERY NARROW LANE. AND I CAN NOT SEE THE CHILDREN AND ANIMALS THAT ARE IN BACK OF MY CAR WHEN I EXIT MY GARAGE. NOR CAN I USE ANY OF THE GPS FEATURES FOR GUIDANCE AS WELL. THE TOUCH SCREEN HAS COMPLETE FAILURE IN THE MCU UNIT. I CONTACTED TELSA RE THIS ISSUE AND INFORMED THEM THAT THIS IS A LIABILITY TO ME AND THE BRAND BASED ON THE HUGE SAFETY ISSUES THIS PRESENTS. I TOLD THEM I WAS GLAD THAT THE CALL WAS BEING RECORDED AS I DID WANT THIS ISSUE TO BE UNREPORTED. AND I INFORMED TESLA THAT THIS PROBLEM IS EXIGENT AS WE LIVE IN SOUTHEN CALIFORNIA AND THE TEMPERATE IS NOW OVER 120 DEGREES. THIS COULD CAUSE HEAT STROKE AND ALSO KILL OUR ANIMALS AS WELL. TESLA REPLIED THAT THIS MY MY PROBLEM AND NOT THEIRS. SOME OWNERS BELIEVE THAT IT IS A PROBLEM WITH THE EMBEDDED MULTI-MEDIA-CARD MEMORY (EMMC) IN THE MCU AND THAT IT IS BEING OVERWRITTEN TO THE POINT OF FAILURE. II KNOW NOW THAT IS A RECOGNIZED DEFECT KNOWN AS THE 'EMMC FAILURE' PROBLEM. I UNDERSTAND THAT TESLA NOW HAS INTRODUCED A NEW MCU IN 2018 THAT D