CAUSE UNKNOWN. THE VEHICLE WAS STOPPED JUST BEFORE ENTERING INTO A HEAD IN PARKING SPACE WHEN WITH THE BRAKE DEPRESSED, THE VEHICLE ACCELERATED SUDDENLY AND UNCONTROLLABLY CAUSING IT TO JUMP THE CURB AND TAKE DOWN A RETAINING WALL. IT CONTINUED THROUGH THE WALL UNTIL IT WAS STOPPED BY A TREE. VEHICLE WAS A TOTAL LOSS. VEHICLE SETTINGS AT THE TIME OF INCIDENT WERE AS FOLLOWS: THERE IS NO AUTOPILOT ON THIS MODEL S AND CRUISE CONTROL WAS OFF. ADDITIONALLY, THE CAR WAS SET WITH CREEP MODE OFF. HVAC WAS ON.
2012 Tesla Model S complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
SLOWLY BACKING UP AND REAR SUB FRAME MOTOR MOUNT BROKE. ON A CITY STREET UNDER 5MPH
THIS COMPLAINT MAY REFER TO THE REFERENCE NUMBER PROVIDED BELOW: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT: BATTERY MANAGEMENT SOFTWARE UPDATES TO WHOM IT MIGHT CONCERN, BACK TO MAY 2019, TESLA PUSHED A SOFTWARE UPDATE, FIRMWARE NUMBER 2019.16.2, TO MY CAR VIA OVER-THE-AIR(OTA) METHOD. RIGHT AFTER INSTALLING IT IN MY CAR, I NOTICED THERE IS A SIGNIFICANT DROP IN THE CAR'S RANGE. SOFTWARE VERSION 2019.16.2 WAS RELEASED AFTER SEVERAL NON-CRUSH FIRES HAPPENED WORLDWIDE ON THE BATTERY PACK WITH THE SAME SIZE AND SPEC AS MINE (85 KWH). NEW SOFTWARE CAPPED THE MAX VOLTAGE FOR BOTH CHARGING AND DISCHARGING THE BATTERY, TO MINIMIZE THE CHANCE FOR THE BATTERY GETTING OVERHEATED BUT IN THE MEANTIME REDUCED THE CAR'S PERFORMANCE AND RANGE THAT I ORIGINALLY PAID FOR. IN THE MEANTIME, THE HAZARDOUS FOR THE BATTERY CATCHING FIRE HAS NOT BEEN FULLY RESOLVED. TESLA SERVICE TEAM DECLINED MY SERVICE REQUEST AND KEEPS TELLING ME THAT MY BATTERY IS "OPERATING NORMALLY" AND REFUSE TO PROVIDE ANY MORE INFORMATION REGARDING THIS ISSUE WHILE I HAVE TO SUFFER THE INCONVENIENCE CAUSED BY THE REDUCED RANGE AND CHARGING SPEED. PLUS I HAVE TO KEEP THE CAR WITH THE BATTERY MAY CATCHING FIRE ANYTIME IDLING ON MY DRIVEWAY OUTSIDE MY HOUSE WHERE I AND MY FAMILY LIVES IN. THE BATTERY LOSING ALMOST 20% OF CAPACITY IS NOT ACCEPTABLE AS "OPERATING NORMALLY" AND SHOULD BE CATEGORIZED AS "FAILURE PARTS" WHICH NEED IMMEDIATE REPLACE UNDER WARRANTY (8 YEARS, UNLIMITED MILEAGE, MINE IS EXPIRING 12/2020). I
I HAVE A 2012 TESLA MODEL S P85 WITH 90,000 MILES. I NOTICED THE CAR FISHTAIL AGGRESSIVELY WHEN I ACCELERATED A FEW WEEKS AGO AT FREEWAY SPEEDS OF 55MPH AND ABOVE, TOOK IT IN TO TESLA SERVICE AND THEY EXPLAINED THAT I HAD A CRACK IN MY SUBFRAME. THE CAR HAS NEVER BEEN IN AN ACCIDENT, NEVER BOTTOMED OUT OR BEEN DRIVEN OFF-ROAD, JUST NORMAL STREETS AND HIGHWAYS. I WAS QUOTED $3,300 TO HAVE THIS FIXED, THEY WILL REPLACE WITH A NEW OR RE-MANUFACTURED SUBFRAME . I HAVE ATTACHED A PICTURE OF ANOTHER PERSONS SUBFRAME WHERE THE METAL SHEARED AWAY. THE AREA IN THE MIDDLE IS WHERE THE DRIVE UNIT IS PLACED, APPARENTLY THERE ARE NO MOTOR MOUNTS (RUBBER) THE DRIVE UNIT SITS DIRECTLY ON METAL (ALUMINUM). COULD THIS BE CONSIDERED METAL FATIGUE OR A BAD BATCH OF METAL RECEIVED BY TESLA.
ANOTHER TESLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=24890595&ROWNUMBER=53&LOADRECENT=TRUE SUSPENSION HAS COLLAPSED, WHEELS JAMMED UP IN THE WELLS. THIS DOES NOT LOOK LIKE COLLISION DAMAGE. WHY DOES THIS CAR NOT HAVE LIMIT STOPS ON THE SUSPENSION? A SIMPLE AIR LEAK CAN CAUSE THE WHEELS TO JAM UP. PLEASE INVESTIGATE. VERY CONCERNED CITIZEN ETC. ETC.
THE RIGHT REAR DOOR HANDLE BECAME NON-FUNCTIONAL WHEN ATTEMPTING TO OPEN THE CAR FROM OUTSIDE THE CAR. AFTER SERVICE BY THE MANUFACTURER (TESLA), THE DOOR HANDLE BECAME EXTERIORLY FUNCTIONAL, ALTHOUGH TO A DECREASED AMOUNT COMPARED TO OPTIMAL PERFORMANCE, BUT WAS LEFT IN A STATE OF INOPERABILITY FROM THE INTERIOR OF THE CAR. PULLING ON THE DOOR HANDLE FROM THE INSIDE WOULD NOT OPEN THE DOOR. IN THE EVENT OF A CRASH FROM THE LEFT SIDE, THE PASSENGER IN THE RIGHT REAR SEAT WOULD BE TRAPPED WITHOUT RECOURSE.
HERE IS A TESLA IN THE SALVAGE YARD. HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=21921554&ITEMID=23249264&ROWID=16&PAGESOURCE=VEHICLERESULTS THE STEERING KNUCKLE HAS SNAPPED IN HALF. THE AIR-BAGS HAVE NOT DEPLOYED AND THERE IS NO VISIBLE DAMAGE TO THE CAR THAT WOULD EXPLAIN WHY THE KNUCKLE HAS SNAPPED IN HALF. UP UNTIL 2015 THE STEERING KNUCKLE WAS MADE FROM HOLLOW CAST ALUMINUM AND THERE HAVE BEEN MANY OTHER INCIDENTS WHERE THE KNUCKLE HAS SNAPPED. THE DESIGN WAS CHANGED IN 2015 TO A SOLID H-SECTION BUT FAILURES OF THAT PART AND OF THE TOP BALL JOINT ARE STILL OCURRING. AT THE VERY MINIMUM THESE CARS SHOULD BE RECALLED FOR A SAFETY INSPECTION OF THE SUSPENSION.
HERE IS ANOTHER TESLA IN THE JUNKYARD. HTTPS://M.IAAI.COM/VEHICLEDETAILIMAGES.ASPX?IMAGEURL=2&ITEMID=23306666 THE PHOTOGRAPHS SHOW THAT THE FRONT STEERING KNUCKLE HAS SNAPPED IN HALF AND THE WHEEL IS HANGING SIDEWAYS OUT OF THE WHEEL WELL. THE CAR HAS NOT BEEN IN A CRASH. THE AIR-BAGS HAVE NOT DEPLOYED AND THERE IS NO SIGNIFICANT DAMAGE TO THE BODYWORK. THESE STEERING KNUCKLES ARE A MADE FROM LOW PRESSURE DIE CAST ALUMINIUM WHICH IS CLEARLY NOT STRONG ENOUGH FOR THE PURPOSE. THERE ARE MANY EXAMPLES WHERE THE KNUCKLE HAS SIMPLY SNAPPED COMPLETELY IN HALF JUST LIKE THIS ONE. PLEASE INVESTIGATE BEFORE MORE LIVES ARE LOST.
NOTICED THIS PROBLEM AFTER I WAS BACKING UP AND TURNING MY WHEELS AND WOULD HEAR A LOUD METAL ON METAL "CLUNK" OR "GRINDING" SOUND. IT WAS COMING FROM THE FRONT-LEFT SUSPENSION AND WOULD OCCUR CAUSING MY WHEEL AND STEERING TO FEEL LIKE IT WAS SKIPPING. I NOTICED AND MY STEERING FELT "LOOSE" OVER BUMPS AND WOULD PULL TO THE LEFT. AGAIN THE VEHICLE IS IN MOTION AND THIS WAS FELT THE MOST WHEN TURNING FULL MOTION AND/OR BACKING UP AND TURNING. WHEN LOOKING AT ONE OF THE CONTROL-ARM JOINTS AFTER I NOTICED A VERY LOUD CLUNK AND COMPARING IT TO THE OTHER SIDE OF OF THE SUSPENSION, IT LOOKS LIKE EITHER A BOLT FELL OUT OR THE BALL-JOINT TO THE CONTROL ARM WAS JUST GRINDING FREELY. I'VE SINCE BROUGHT MY CAR TO TESLA AND THEY HAVE CONFIRMED THAT I HAVE A DEFECTIVE BALL-JOINT TO MY CONTROL ARM THATS ALSO DAMAGED MY STEERING KNUCKLE. IF I DIDNT CATCH THIS OR IT WAS BROKE AT GREATER SPEEDS WHATS THE LIKELY HOOD OF ME LOOSING CONTROL? I'VE ASKED IF THEY WILL REPLACE ALL THE OTHER PARTS IF THEY HAVE UPDATED PARTS BUT THEY SAID ONLY THE ITEMS THAT ARE DEFECTIVE IN THIS CASE WILL BE WARRANTIED. I SIMPLY DO NOT FEEL SAFE ANYMORE DRIVING THIS VEHICLE.
THIS IS THE STOLEN CAR WHICH CRASHED IN HOLLYWOOD. PHOTOGRAPHS AT THE SCENE SHOW 3/4 OF A WHEEL AND THE TIRE LYING ON THE GROUND. HERE IS THE LISTING AT THE SALVAGE AUCTION SITE. HTTP://IMGUR.COM/A/H7ROA THE CRASH SITE IMAGES HOW THE FRONT WHEEL BROKEN LOOSE. THE SALVAGE YARD PHOTOGRAPHS SHOW THE OTHER 1/4 OF THE WHEEL STILL BOLTED TO THE BROKEN KINGPIN. THE WHEEL HAS BEEN SLICED IN TWO WHILE STILL ROLLING ON THE ROAD. IT WOULD BE IMPOSSIBLE FOR THAT SLICING TO HAVE OCCURRED POST IMPACT. THERE ARE 100,00 OF THESE CARS ON ROADS AROUND THE WORDLD. IF THIS WAS AN AIRCRAFT IT WOULD BE GROUNDED IMMEDIATELY. I BELIEVE THIS DEFECT IS SO DANGEROUS THAT ALL CARS SHOULD BE TAKEN OFF THE ROAD BEFORE PEOPLE DIE. THE ADDITION OF THE BETA RELEASE AUTOPILOT MAKES THE SITUATION EVEN MORE DANGEROUS. PLEASE NOTE.....FICTITIOUS US ADDRESS TO ENABLE LODGEMENT
I AM FILING THESE COMPLAINTS IN THE PUBLIC INTEREST. I AM NOT A TESLA OWNER AND I HAVE NO INVESTMENT IN TESLA NOR DO I HOLD ANY SHARES IN THE STOCK-MARKET. THIS CAR IS IN THE WRECKING YARD. THE FRONT SUSPENSION HAS FAILED AND THE WHEEL IS PUSHED BACK AGAINST THE HIGH VOLTAGE CONTROLLER. HTTP://WWW.SALVAGERESELLER.COM/VEHICLES/DETAILS/32315405-2012-TESLA-MODEL-S-CA-SAN-DIEGO THERE IS NO OTHER DAMAGE THAT COULD ACCOUNT FOR THE SUSPENSION FAILURE. THERE WAS A CRASH BACK IN 2013 WHICH WAS BLAMED ON THE DRIVER OF THE OTHER CAR. HTTP://WWW.INAUTONEWS.COM/TESLA-MODEL-S-GETS-CRASHED-DRIVER-WALKS-AWAY-UNHARMED IF YOU LOOK AT THE PHOTO OF THE TESLA ON THE TOW-TRUCK AFTER THE ACCIDENT YOU WILL SEE THAT THE TOP SUSPENSION LINK HAS COME UNBOLTED. IT DOES NOT LOOK AS THOUGH THIS HAPPENED IN THE ACCIDENT. IT IS NOT SNAPPED, IT HAS FALLEN OFF. IMAGE HERE: HTTP://WWW.INAUTONEWS.COM/TESLA-MODEL-S-GETS-CRASHED-DRIVER-WALKS-AWAY-UNHARMED/TESLA-MODEL-S-CRASH-5 ALL OF THE BLUE BATTERY COOLANT IN THE RESERVOIR HAS BEEN LOST LEADING TO A HIGH RISK OF FIRE. THIS THREAD ON THE TESLA FORUM COULD EXPLAIN WHY THE SUSPENSION HAS COME LOOSE. HTTP://MY.TESLAMOTORS.COM/FORUM/FORUMS/MODEL-S-PULLS-LEFT-PLEASE-READ QUOTE: WHEN I GOT HOME FROM WORK I PUT THE CAR UP ON THE LIFT AND COULDN'T BELIEVE WHAT I FOUND. THE PASSENGER LOWER BALL JOINT NUT WAS NOT JUST LOOSE, IT WAS A FEW THREADS AWAY FROM FALLING OFF! I DECIDED TO CHECK ALL THE BOLTS IN ALL FOR CORNERS OF THE CAR AND FOUND THE SAME NUT ON THE DRIVE SIDE T
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Tesla Model S → · Every Model S year → · How the figures are calculated →