Page 15 of 19 · complaints 701–750 of 904

2020 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →

Visibility/Wiper
Filed Oct 26, 202016,000 milesMO

FOR THE THIRD TIME, THE OEM AND OEM REPLACEMENT WINDSHIELDS CRACKED STARTING FROM THE EDGE AND QUICKLY PROPAGATED. NO FOREIGN OBJECT DEBRIS WAS NOTED HITTING THE WINDSHIELD TO CAUSE A CRACK.

Electrical System
Filed Oct 26, 20202,000 milesIL

BATTERY FAILED WITHIN 1 MONTH OF NEW CAR PURCHASE. TECHNICIAN INITIALLY SAID IT WAS DUE TO REAR DOME LIGHT BEING LEFT ON (DID NOT THINK THIS WAS THE CASE). AFTER REPEATEDLY RETURNING TO THE CAR IN THE MORNINGS TO FIND DRAINED BATTERY, HAD TO PURCHASE BACK UP JUMPING DEVICE TO ENSURE I'D BE ABLE TO USE VEHICLE DAILY. THE CAR WAS BROUGHT BACK TO THE DEALERSHIP 2 MORE TIMES (WITHIN WEEKS OF THE INITIAL PROBLEM) AFTER NEEDING TO JUMP THE CAR TO START IT. NO ELECTRICAL PROBLEM WAS FOUND AND BATTERY WAS DEEMED TO BE "OK" PER THEIR TEST. THEN ONE MORNING WHILE STARTING THE CAR, THE DASH LIGHTS STARTED ALL TO FLASH, AN AUDIBLE CLICKING NOISE AND HATCH MOTOR COULD BE HEARD TRYING TO OPEN AND REMAINED STUCK IN THAT MODE UNTIL THE BATTERY DIED (CAR NEVER STARTED). CAR TOWED TO DEALERSHIP FOR 3RD TIME IN A MONTH AND BATTERY WAS DEEMED "TO BE DEFECTIVE" FROM THE FACTORY AND WAS REPLACED IN THIS 2 MONTH OLD CAR. NO OTHER ELECTRICAL SYSTEM PROBLEM WAS DIAGNOSED TO EXPLAIN WHAT REPEATEDLY DRAINED THE BATTERY.

Visibility/Wiper
Filed Oct 26, 20208,000 milesCA

I PURCHASED 2020 SUBARU OUTBACK LAST YEAR DECEMBER. IT IS JUST LESS THAN A YEAR. RECENTLY, WINDSHIELD CRACKED WHILE I WAS DRIVING FREEWAY TO WORK. I TRIED TO FIND WHY IT WAS HAPPENED BUT I COULD NOT FIND APPARENT REASON. SUBARU DEALERSHIP REFUSED TO FIX IT UNDER WARRANTY.

Visibility/Wiper
Filed Oct 26, 202010,000 milesOH

WHILE DRIVING ON ROUTE 76 IN AKRON OHIO, THE FRONT WINDSHIELD SPONTANEOUSLY CRACKED.WE HEARD A LOUD SOUND--LIKE A GUN SHOT--BUT NO EVIDENCE OF THE WINDOW BEING HIT BY A PROJECTILE. THE CRACK RUNS FROM BELOW THE WIPER BLADE ON THE PASSENGER SIDE FOR APPROXIMATELY 19 INCHES TOWARD THE CENTER OF THE WINDSHIELD. THE VEHICLE WAS TRAVELING THROUGH A CONSTRUCTION ZONE AT APPROXIMATELY 45 MILES PER HOUR. I HAVE PHOTOS OF THE DAMAGE BUT WAS NOT ABLE TO DOWNLOAD TO THE SITE.

Visibility/Wiper
Filed Oct 25, 20202,000 milesMA

THE WINDSHIELD CRACKED WHILE IN MOTION - IT SEEMS LIKE SOMETHING TINY MIGHT'VE HIT THE CAR BUT I WAS GOING SLOWLY AT LESS THAN 40MPH AND IT WAS NOT ANYTHING LARGE. THERE WAS A TINY SPOT BUT THIS QUICKLY CRACKED INTO A LARGE LINE ONLY A FEW MINUTES LATER.

Exterior Lighting
Filed Oct 23, 202020,000 milesCA

HEADLIGHTS ARE AIMED TOO HIGH - THEY ARE SIMILAR TO HIGH BEAMS ON OTHER CARS. WHENEVER I AM DRIVING AT NIGHT - ESPECIALLY WHEN OUTSIDE THE CITY, ALMOST EVERY CAR PASSING ME FLASHES BRIGHT LIGHT BECAUSE THEY THINK I HAVE MY HIGH BEAMS ON. THEY ARE POINTED TOO HIGH OFF THE GROUND AND CAUSE GLARE FOR OTHER DRIVERS (WHICH I ALSO EXPERIENCED WHEN MY WIFE WAS FOLLOWING ME IN THE SUBARU WHILE I DROVE OUR OTHER CAR. IT IS REALLY OBNOXIOUS AND DOES NOT SEEM SAFE TO OTHER VEHICLES ON THE ROAD. DEALERSHIP SAID THERE WAS NOTHING WRONG AND THERE IS NO WAY TO ADJUST LIGHTS TO POINT DOWN TOWARDS THE ROAD.

Electrical System
Filed Oct 20, 20207,500 milesVA

BATTER IS DEAD AFTER 10 MONTHS, 7500 MILES. SEEMS AS IF THERE IS SOMETHING FAULTY WITH THE ELECTRICAL SYSTEM THAT IS PULLING POWER OFF OF THE BATTERY WHEN THE CAR IS OFF. I'VE GONE OUT TO THE CAR 5 TIMES NOW OVER THE PAST FEW MONTHS TO A DEAD BATTERY. PROGRESSIVELY IT'S GOTTEN WORSE WITH TWO OF THE TIMES BEING JUST THIS WEEK. THIS IS CONSISTENT WITH WHAT I'M READING ABOUT PREVIOUS YEAR MODELS AS WELL. SEEMS LIKE THEY HAVE AN ELECTRICAL BUG THAT THEY'RE NOT ADDRESSING YEAR OVER YEAR.

Exterior Lighting
Filed Oct 19, 2020CA

LOW BEAMS NEED TO BE ADJUSTED, AS THEY ARE TOO BRIGHT FOR ONCOMING TRAFFIC. I GET FLASHED AT NIGHT MULTIPLE TIMES, EVEN BY TRUCKERS WHO SIT HIGHER IN THEIR VEHICLES. THIS IS A SAFETY CONCERN BECAUSE IT IMPAIRS THE VISION OF ONCOMING TRAFFIC, AS WELL AS HAD DRIVERS HAVE ROAD RAGE TOWARDS ME, BY THEM SHINING THEIR HIGH BEAMS AT ME.

Unknown or Other
Filed Oct 15, 2020630 milesCA

SPONTANEOUS WINDSHIELD CRACK WHILE DRIVING

Visibility/Wiper
Filed Oct 13, 20204,000 milesNH

WINDSHIELD CRACKED FOR NO APPARENT REASON WHILE DRIVING

Visibility/Wiper
Filed Oct 13, 20205,000 milesAL

SUBARU WINDSHIELD CONTINUES TO CRACK UNDER SUSPECT CONDITIONS. I AM NOW ON MY THIRD WINDSHIELD IN THE FIRST 5,000 MILES OF OWNERSHIP. THE FIRST WINDSHIELD CRACKED SPONTANEOUSLY WHILE DRIVING WITH NO OTHER CARS AROUND. THE SECOND WINDSHIELD CRACKED WHEN A MINISCULE ROCK HIT IT WHILE DRIVING. IT IS DANGEROUS TO HAVE SUCH WEAK GLASS IN A MODERN CAR. THERE IS NO REASON THAT WINDSHIELDS SHOULD BE CRACKING THIS FREQUENTLY.

Visibility › WindshieldCrash
Filed Oct 12, 2020CA

THE FIRST ISSUE I NOTICE WAS BACK IN MAY, MY SUBARU ALMOST CAME TO A FULL COMPLETE BEFORE IT LEAP FROGGED INTO THE CAR IN FRONT OF ME, CAUSING ME TO REARED END THE CAR. THEN TODAY OCTOBER 11. I GOT INTO MY CAR, REMOVED MY WINDSHIELD SUNSHADE FROM MY CAR AT AROUND NOON. I HEARD A LOUD GLASS LIKE CRACK. I THEN SAW A HUGE CRACK FROM WHERE THE REAR VIEW MIRROR IS AND A LINE FROM TO TOP OF THE WINDSHIELD TO THE BOTTOM. JUST LIKE THAT. ITS 8 MONTHS OLD SUBARU WITH 5000 MILES ON IT.

Electrical System
Filed Oct 12, 2020515 milesNY

I JUST PURCHASED A 2020 SUBARU OUTBACK LTD AND WHILE DRIVING THE ENTIRE INFOCENTER WENT BLANK, AND ALL SAFETY FEATURES WAS DISENGAGED. THE SCREEN REMAINED BLANK FOR APPROX 10 SECONDS BEFORE REBOOTING. I CALLED SUABRU AMERICA AND WAS INFORMNED THAT THERE IS A CLITCH IN THE PROGRAM THAT THEY HAVE BEEN ATTEMPTING TO FIX UNSUCCESSFULLY. I BOUGHT THIS CAR DUE TO ITS SAFETY FEATURES. SHOULDN'T I HAVE BEEN INFORMED OF THIS POTENTIAL COMPUTER CRASH THAT AFFECTS THE SAFETY OF MYSELF AND MY PASSENGERS, WHICH INCLUDES MY 85 YEAR OLD MOTHER?

Electrical System
Filed Oct 12, 2020WA

BATTERY WAS REPLACED AFTER 5,549 MILES. VEHICLE WAS PARKED FOR 4-5 DAYS PRIOR TO 07/08/2020 AND NEED TO BE JUMPED DEALER COULD NOT FIND PROBLEM. VEHICLE WAS AGAIN PARKED FOR 4-5 DAYS PRIOR TO 10/09/2020 AGAIN THE BATTERY WAS DEAD & WAS UNABLE TO USE FOB TO UNLOCK CAR ETC, JUMPED STARTED CONTACTED SUBARU ABOUT PROBLEM

Electrical System
Filed Oct 11, 20205,330 milesNY

THE BATTERY IS NEARLY ALWAYS DEAD AT STARTUP AND I HAVE TO JUMP IT WITH A BATTERY STARTER. THE DEALER HAD SAID THERE IS NOTHING WRONG WITH THE BATTERY ON MULTIPLE OCCASIONS, YET I HAVE TO JUMP THE CAR IN GROCERY STORE PARKING LOTS. THE CAR ONLY HAS 5300 MILES ON IT, AS WE DON'T DRIVE THAT MUCH.

Visibility/Wiper
Filed Oct 11, 202011,500 milesMN

THE WINDSHIELD CRACKED WITHOUT IMPACT, WHILE IN PARK POSITION IN A PARKING LOT. THE CRACK IS IN A "U" SHAPE WITH THE TOP OF THE U AT THE TOP OF THE WINDSHIELD. THE CRACK IS ON THE PASSENGER SIDE.

Service Brakes
Filed Oct 11, 2020900 milesCO

CAR WINDSHIELD HAD ICE OBSCURING PART OF THE EYESIGHT SYSTEM ON STARTUP. WARNING INDICATORS LIT UP INFORMING ME THAT THE EYESIGHT SYSTEM WAS DISABLED. CONCURRENT WITH THIS FAULT, THE FAILURE OF THE EYESIGHT SYSTEM WOULD NOT ALLOW ME TO RELEASE THE ELECTRONIC PARKING BRAKE LEAVING ME STRANDED IN THE SNOW.

Visibility/Wiper
Filed Oct 9, 20201,000 milesNY

WINDSHIELD CRACKED WHILE DRIVING DOWN HIGHWAY. NO OTHER VEHICLES ON THE ROAD

Electrical System
Filed Oct 9, 20203,900 milesVA

I HAVE HAD REPEATED PROBLEMS WITH MY BATTERY DYING. IT STARTED SLOWLY, AT THE BEGINNING OF THE PANDEMIC, I DIDN'T DRIVE FOR A COUPLE OF WEEKS. WHEN THE SERVICE GUY CAME OUT TO JUMP IT, HE SAID THAT I SHOULD CAN DRIVE IT AT LEAST ONCE A WEEK. I'VE BEEN DOING THAT AND I'D ONLY OCCASIONALLY HAD TO JUMP IT. NOW WITH 10 MONTHS OF OWNERSHIP AND UNDER 6,000 MILES, I HAVE TO JUMP IT EVERY DAY. WHEN I TOOK IT IN, DEALERSHIP SAID BATTERY AND ALTERNATOR WERE FINE. IF BATTERY IS FINE, MUST BE ELECTRICAL. EITHER WAY, VERY UNHAPPY WITH THIS DEFECT IN MY NEW CAR.

Unknown or Other
Filed Oct 8, 20202,300 milesVA

THE LEFT-MOST DASH VENT RATTLES INTERMITTENTLY, MOST OFTEN ON ROUGH ROAD SURFACE. VEHICLE PURCHASED IN DECEMBER 2019, AND RATTLE STARTED IN APRIL 2020. MY LOCAL DEALER REPLACED THE VENT, BUT THE RATTLE CONTINUES AND APPEARS TO COME FROM BEHIND THE VENT. BECAUSE IT'S INTERMITTENT AND CAN'T BE REPRODUCED ON DEMAND I'VE THOROUGHLY DOCUMENTED IT WITH AUDIO/VIDEO RECORDINGS. ESCALATING WITH SUBARU OF AMERICA TO GET IT RESOLVED.

Electrical System
Filed Oct 7, 2020536 milesNY

CAR IN GARAGE OVERNIGHT AND ALL DAY. WENT TO START CAR AND BATTERY WAS COMPLETELY DEAD. NO LIGHTS WERE LEFT ON.

Visibility › Windshield
Filed Oct 1, 20209,265 milesAZ

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT ON THE DRIVER'S SIDE. NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 9,265. THE VIN WAS NOT AVAILABLE.

Visibility › Windshield
Filed Oct 1, 2020969 milesKY

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON RETURNING TO THE VEHICLE, A CRACK HAD FORMED FROM THE LOWER LEFT DRIVER'S SIDE WINDSHIELD AND SPREAD ACROSS TO THE MIDDLE OF THE WINDSHIELD. THE CONTACT STATED THAT THERE WAS NO EVIDENCE OF AN IMPACT TO THE WINDSHIELD TO CAUSE THE CRACK. THE CONTACT BELIEVED THAT THE WINDSHIELD GLASS WAS POORLY MANUFACTURED AND THAT THE CRACK COULD OBSTRUCT HIS VISION WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 969.

Unknown or Other
Filed Sep 30, 20205,390 milesVA

MY 2020 SUBARU IS 9 MONTHS OLD AND THIS WILL BE THE 2ND WINDSHIELD I WILL BE REPLACING IN THE CAR. THE FIRST TIME THE CAR WAS IN MOTION BUT NOT STRUCK BY DEBRIS. THE SECOND TIME THERE WAS DEBRIS THAT HIT THE WINDSHIELD AND THE CRACK MOVED QUICKLY ACROSS THE WINDSHIELD WITHOUT STOPPING. THERE WAS A CLASS ACTION SUIT ABOUT THE FAULTY WINDSHIELDS WITH MANY SUBARU OWNERS INVOLVED AND RECENTLY THE SUIT WAS DISMISSED BY THE COURT. I UNDERSTAND OUTBACKS AND FORESTERS HAVE DEFECTIVE WINDSHIELDS GOING BACK AS FAR AS 2016 AND SUBARU HAS NOT ADDRESSED THE PROBLEM. I HAVE BEEN TOLD THE WINDSHIELD IS THINNER THAN MOST TO ACCOMMODATE THE SENSORS. THE COST TO REPLACE A WINDSHIELD IS $900+ EACH TIME DUE TO THE NEED FOR ONLY A SUBARU WINDSHIELD AND THE CALIBRATION OF THE SENSORS NEEDED.

Unknown or Other
Filed Sep 29, 202010,000 milesTX

WINDSHIELD CRACK

Electrical System
Filed Sep 29, 20205,000 milesVA

I WAS DRIVING TO THE DEALER BECAUSE I HAD DIFFICULTY STARTING THE VEHICLE BECAUSE OF A LOW BATTERY. I STOPPED AT A STOP LIGHT IN A BUSY INTERSECTION, AND THE AUTO STOP-START SYSTEM SHUT OFF THE ENGINE. WHEN THE LIGHT CHANGED TO GREEN, I PRESSED THE ACCELERATOR AND THE ENGINE DID NOT RESTART. I WAS LEFT WITH NO POWER, IN AN UNSAFE SITUATION, WITH CARS AND TRUCKS HAVING TO SWERVE AROUND ME. I RECEIVED ROADSIDE ASSISTANCE TO JUMP-START THE VEHICLE AND THEY DROVE IT TO THE DEALER. I HAVE SINCE LEARNED THAT THE BATTERY HAD COMPLETELY FAILED AND WILL BE REPLACED UNDER WARRANTY. WE DON'T YET KNOW IF THERE ARE ANY OTHER ELECTRICAL ISSUES THAT CONTRIBUTED TO THE BATTERY FAILURE.

Seat Belts
Filed Sep 28, 2020526 milesVT

THIS IS NOT AGAINST SUBARU IT IS AGAINST DOHCLO COMPANY. I PURCHASED AN AFTER MARKET SEATBELT EXTENDER. IT IS DEFECTIVE AND WILL NOT SECURE THE SEATBELT TO RESTRAINT YOU IN AN ACCIDENT THAT COULD RESULT IN EJECTION FROM THE VEHICLE DURING AN ACCIDENT. I CONTACTED THE COMPANY AND THEY ARE REFUSING TO ASSIST. I WORRY ABOUT THE SAFETY OF OTHER PEOPLE THAT MAY USE THE ITEM WITHOUT CHECKING THAT IT IS SECURED PROPERLY. I FEEL THAT A RECALL SHOULD BE STARTED. I HAVE PHOTOS, THE PRODUCT AND COPIES OF ALL MY EMAILS REGARDING THIS.*DT*DT*AS*DT *TR*DT

Fuel/Propulsion System
Filed Sep 28, 20203,300 milesIA

DRIVING ON A BUSY ROAD, MADE A STOP AT A LIGHT. WHEN I GOT THE GREEN ARROW TO TURN LEFT, CAR JUST DIED IN THE MIDDLE OF THE INTERSECTION. WAS FORTUNATE, 4 GOOD INDIVIDUALS JUMPED OUT OF THEIR VEHICLES TO PUSH US OUT OF THE INTERSECTION AND AVOID COLLISION WITH ONCOMING TRAFFIC. CALLED SUBARU FOR A TOW. DURING THE 2 HOUR WAIT, TRIED TO START A COUPLE OF TIMES WITH NO LUCK. WHEN TOW TRUCK ARRIVED, WAS TO PUT IT IN NEUTRAL, SO ATTEMPTED TO START AGAIN, WHICH IT DID. DROVE IMMEDIATELY TO DEALERSHIP. STAYED THERE FOR 2 AND A HALF WEEKS. THEY REPLACED FUEL PUMP, WHICH IN MY MIND, MAY NOT BE AT THE ROOT OF THE PROBLEM. MY THOUGHTS ARE THAT SOMETHING OVERHEATED, POSSIBLY A CIRCUIT OR SOFTWARE THAT CAUSED THE MALFUNCTION. IT WAS A 95 DEGREE DAY, THE CAR HAD BEEN IDLING FOR ABOUT 20 MINUTES IN A STORE PARKING LOT RIGHT BEFORE THE SHUTDOWN. IN TALKING WITH SUBARU, THEY WILL NOT GIVE ME ROOT CAUSE ONCE THEY DO FURTHER ANALYSIS ON THE PROBLEM. I FEEL AT GREAT RISK THIS CAN HAPPEN AT ANY TIME GOING FORWARD, (IE ON THE INTERSTATE, AT AN INTERSECTION, ETC). I'M HOPING THAT LOGGING THIS INCIDENT WILL HELP OTHER OUTBACK OWNERS KNOW OF THE POTENTIAL DANGER THEY MAY BE IN.

Visibility/Wiper
Filed Sep 24, 202012,000 milesFL

A CRACK DEVELOPED IN THE FRONT PASSENGER SIDE WINDOW FOR NO KNOWN REASON. OVER THE A SINGLE DAY IT HAD INCREASED TO A CRACK RUNNING ALL THE WAY FROM THE BOTTOM OF THE WINDOW TO THE TOP. THE CRACK WAS FIRST NOTICED WHEN THE VEHICLE WAS PARKED AND THEN INCREASED TO COVER THE HEIGHT OF THE WINDOW WITHIN 10 MINUTES OF DRIVING ON A SMOOTH ROAD.

Visibility/Wiper
Filed Sep 21, 20208,000 milesKS

THE WINDSHIELD IN MY 2020 SUBARU OUTBACK CRACKS FOR NO REASON. I'M ON MY THIRD WINDSHIELD IN A MONTH. THE WINDSHIELD CRACKS IMPAIR MY VISION AND IS MAKING THE CARD DANGEROUS TO DRIVE. SUBARU REFUSES TO TAKE RESPONSIBILITY FOR THE ISSUE.

Electrical System
Filed Sep 21, 20208,900 milesPA

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED OUT OF PARK INTO GEAR, THE DRIVER'S AND PASSENGER'S SIDE REAR DOORS LOCKED WHILE THE REAR HATCH UNLOCKED. THE CONTACT STATED THAT WITH THE REAR HATCH UNLOCKED THE DOME LIGHT MADE IT VERY DIFFICULT TO SEE WHILE DRIVING AT NIGHT. W&L SUBARU (535 POINT TOWNSHIP DR, NORTHUMBERLAND, PA 17857 (570) 473-3432) WAS UNABLE TO FIX THE VEHICLE. THE REAR HATCH MECHANISM WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,900. Consumer stated Subaru would purchase the vehicle because of all the electrical problems.

Visibility/Wiper
Filed Sep 18, 20209,660 milesWA

GOT INTO MY VEHICLE AND NOTICED A LARGE CRACK IN THE WINDSHIELD. IT HAD BEEN SITTING UNUSED PARKED IN FRONT OF OUR HOME WHEN I NOTICED THE CRACK. IT WASN'T AFTER A COLLISION OR FROM SOMETHING HITTING IT WHILE I WAS DRIVING.

Unknown or OtherCrash
Filed Sep 15, 20203,500 milesCA

OWNER DROVE ON TO A PARKING LOT. VEHICLE LANE DEPARTURE PREVENTION FUNCTION SENSED A WHITE LINE ON THE PAVEMENT. THIS CAUSED THE VEHICLE TO TURN LEFT, ACCELERATION AN UNCONTROLLABLE FASHION. THE VEHICLE JUMPED THE CURB PROCEEDING INTO HEAVY SHRUBS WHICH DAMAGED THE VEHICLE. THE SHRUBS STOPPED THE VEHICLE.

Electrical System
Filed Sep 14, 20203,000 milesAK

VEHICLE DIES AND HAS TO BE JUMPED EVERY TIME WE START IT. HAS BEEN ONGOING ISSUE SINCE 3/2020, AND HAS BEEN GETTING PROGRESSIVELY WORSE.

Visibility/Wiper
Filed Sep 13, 20205,000 milesAL

MY WINDSHIELD SPONTANEOUSLY CRACKED. NO OBJECT HIT IT. STARTED AS ONE INCH LINE. BY THE TIME I LEFT WORK IT WAS A FOOT AND A HALF IN LENGTH. DEALER SAID THERE WAS OBVIOUS ROCK IMPACT. I DID NOT TAKE A PICTURE WHEN I GOT TO WORK BECAUSE I WAS LATE. FIGURED I COULD DO IT AFTER WORK THEN IT HAD GROWN. I REFUSE TO BUY ANOTHER SUBARU WINDSHIELD. THIS HAPPENED WITH LESS THAN 5000 MILES

Engine
Filed Sep 9, 202010,950 milesCT

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH EXITING THE HIGHWAY, THE VEHICLE STARTED TO SHAKE THEN STALLED. THE CHECK ENGINE, OIL AND BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT PUT THE VEHICLE IN PARK QUICKLY. THE CONTACT WAS IN THE MIDDLE LANE WITH NO SHOULDER. THE CONTACT WAITED THIRTY SECONDS TO RESTART THE VEHICLE. THE STARTED TO SHAKE AGAIN. THE VEHICLE WAS UNABLE TO RESTART. THE TOW TRUCK OPERATOR ATTEMPTED TO RESTART THE VEHICLE BUT WAS UNABLE TO. THE VEHICLE WAS TOWED TO REYNOLDS' SUBARU (268 HAMBURG RD, LYME, CT 06371) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE REMAINED AT THE DEALER. THE CONTACT MENTIONED THAT THE DEALER INFORMED HER THAT NATIONAL SUBARU INFORMED THEM TO RETURN THE VEHICLE BECAUSE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT SHE DIS NOT WANT TO DRIVE THE VEHICLE BECAUSE SHE TRANSPORTED HER GRANDCHILDREN IN THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE REMAINED AT THE DEALER FOR TWO WEEKS AND A DAY STILL UNREPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,950.

Electrical System
Filed Sep 9, 20207,900 milesWA

MY OUTBACK WAS 2 MONTHS OLD WITH ~7900 MILES ON IT WHEN IT FAILED TO START DUE TO A DEAD BATTERY. I HAD LAST DRIVEN THE CAR 2 DAYS PRIOR. I ATTEMPTED TO JUMP WITH MY OTHER CAR & COULD NOT. ROADSIDE ASSISTANCE WAS ABLE TO JUMP START THE CAR. ROADSIDE ASSISTANCE SAID IT WAS HIS 20TH SUBARU OF THE DAY! GIVEN THE CLASS-ACTION LAWSUIT AND THE ONGOING ISSUES OF UNDERSIZED BATTERIES, I ELECTED TO INSTALL A LARGER BATTERY IN THE CAR.

Unknown or Other
Filed Sep 6, 2020580 milesCO

CLASSIC SUBARU WEAK WINDSHIELD GLASS ISSUE. WHILE TRAVELING ON A SMALL SIDE STREET ABOUT 40MPH, SOMETHING THAT WAS INAUDIBLE HIT MY FRONT GLASS LAST NIGHT WHILE GOING TO THE STORE. WE SAW WHAT APPEARED TO BE A VERY SMALL CHIP. ON THE WAY HOME FROM THE STORE THE SMALL CHIP TURNED INTO A STREAKING SPIDERWEB JUST FROM HITTING PAVEMENT DIVISIONS ON THE HIGHWAY. THIS CAR HAS LESS THAN 600 MILES ON IT. THE SUBARU SALESMEN WERE VERY PUSHY ABOUT BUYING THEIR DING, DENT, GLASS PROTECTION STATING THAT THEY KNOW THE GLASS IS ABOUT 900 DOLLARS TO FIX. I THINK THEY KNOW THE GLASS IS WEAK. NOW I AM OUT THE COSTS OF A WINDSHIELD PLUS THE TINT TO HAVE IT RE-TINTED. SO WE ARE TALKING WELL OVER 1K IF I HAVE THE DEALERSHIP INSTALL THE GLASS AND RE-CALIBRATE THE EYESIGHT PROGRAM TO THE WINDSHIELD.

Electrical SystemCrash
Filed Sep 3, 20201,000 milesAZ

I HAVE HAD THE CAR FOR ONLY THREE MONTHS, AND THE ENGINE HAS FAILED TO START >5 TIMES, WHILE STATIONARY. I HAVE HAD TO GET SEVERAL JUMP STARTS, AND THE BATTERY WILL RUN AGAIN FOR A FEW DAYS OR WEEKS BEFORE SEEMING TO DIE AGAIN. I TOOK THE CAR TO AN AUTOSHOP AND THEY SAID THE BATTERY SEEMED FINE TO THEM, BUT THE CAR CONTINUES TO HAVE FAILURES WITH STARTING THE ENGINE. I HAVE HAD SAFETY FEATURES DYSFUNCTION WHILE I WAS DRIVING, AND ONE OF THEM LED TO AN ACCIDENT WHILE DRIVING ON THE HIGHWAY. I HAVE BEEN STRANDED A FEW TIMES, AND LOST HOURS FROM MY JOB.

Service Brakes
Filed Aug 29, 20206,000 milesFL

WAS DRIVING SUBARU OUTBACK, CAME TO A RED LIGHT AND CAR STOPPED AS IT'S DESIGNED TO DO. WHEN LIGHT TURNED GREEN, CAR STALLED AND NEVER STARTED AGAIN LEAVING ME ON A 3 LANE HIGHWAY CALLED ROUTE 19 IN HUDSON FLORIDA.

Electrical System
Filed Aug 29, 20202,100 milesVA

I HAVE OWNED MY 2020 SUBARU OUTBACK FOR ONLY 2 MONTHS. MY CAR WILL NOW NOT START. AFTER JUMPING THE VEHICLE/ CHARGING THE BATTERY, IT WILL START AGAIN AND THEN SHUT BACK OFF. THERE APPEARS TO BE AN ELECTRICAL ISSUE THAT IS CAUSING MY BATTERY TO DRAIN VERY RAPIDLY. CHANGING THE BATTERY DOES NOT FIX THE PROBLEM. FIXING THE ELECTRICAL ISSUE IS THE ONLY SOLUTION. SUBARU HAS THIS PROBLEM WITH OUTBACKS AND ASCENTS FROM 2017 TO 2020 AND NEEDS TO ISSUE A RECALL.

Visibility/Wiper
Filed Aug 28, 20203,000 milesKS

SITTING STATIONARY IN THE DRIVEWAY, A LARGE CRACK SPONTANEOUSLY BEGAN AND EXTENDED ACROSS THE WINDSHIELD. THE DAMAGE AND CIRCUMSTANCES ARE CONSISTENT WITH CURRENT CLASS ACTION LEGAL FILINGS FROM MANY, MANY VEHICLE OWNERS WHO HAVE HAD SIMILAR EXPERIENCES WITH RECENT SUBARU WINDSHIELDS.

Electrical System
Filed Aug 26, 202084 milesCA

I HAVE LESS THAN 100 MILES ON MY 2020 SUBARU OUTBACK AND AM HAVING SERIOUS BATTERY ISSUES. I HAD DRIVEN THE VEHICLE ON A FRIDAY AND THEN WENT TO START IT ON THE FOLLOWING MONDAY AND THE BATTERY WAS DEAD. I CALLED OUT THE SUBARU STARLINK ROADSIDE ASSISTANCE TO GET THE BATTERY JUMP-STARTED, WHICH THEY DID AND I LET THE CAR RUN FOR AN ADDITIONAL TEN OR SO MINUTES TO HELP IT TO CONTINUE RECHARGING. THAT EVENING I ATTEMPTED TO START THE VEHICLE TO PARK IN THE GARAGE FOR THE EVENING AND THE BATTERY WAS DEAD, AGAIN. I NEED TO GET THE BATTERY RESTARTED, AGAIN, BUT I AM WORRIED THAT THIS WILL CONTINUE HAPPENING (CHRONIC). DO I TAKE IT 50 MILES TO THE NEAREST DEALERSHIP TO REPLACE THE BATTERY, ONLY TO HAVE THE REPLACEMENT BATTERY DO THE SAME THING? OR DO I REPLACE THE BATTERY WITH ANOTHER VENDOR?

Visibility/Wiper
Filed Aug 25, 20207 milesMD

WHILE DRIVING AT 30 MPH THE WINDSCREEN CRACKED FOR NO APPARENT REASON. AN OBJECT DID NOT HIT THE WINDSCREEN. I HAVE SINCE REPLACED THE WINDSCREEN AT SAFELITE WITH AN OEM SUBARU WINDSCREEN AND RECALIBRATED THE ADVANCED DRIVER SAFETY SYSTEM COSTING MORE THAN $1,000. THERE HAVE BEEN SEVERAL REPORTS OF FAULTS IN SUBARU OUTBACK 2020 WINDSCREENS WITH A PENDING CLASS ACTION LAWSUIT. I WANT TO REPORT MY EXPERIENCE

Electrical SystemCrash
Filed Aug 24, 2020294 milesVA

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON APPROACHING HIS DRIVEWAY, THE CONTACT HAD DEPRESSED THE BRAKE PEDAL AND COMPLETELY STOPPED HIS VEHICLE. THE STOP START FEATURE ACTIVATED AUTOMATICALLY AND THE CONTACT EXITED THE VEHICLE TO CHECK HIS MAILBOX. UPON RETRIEVING HIS MAIL, THE CONTACT TURNED AROUND TO ENTER HIS VEHICLE AND THE VEHICLE WAS GONE. UPON LOOKING FOR HIS VEHICLE, THE CONTACT DISCOVERED THAT THE VEHICLE HAD INDEPENDENTLY DRIVEN 280 FEET AND HAD COLLIDED INTO A TREE. THE AIR BAGS DEPLOYED UPON IMPACT. THE SHERIFF'S DEPARTMENT WAS NOTIFIED BUT NO POLICE REPORT WAS FILED DUE TO THE ACCIDENT HAPPENING ON PRIVATE PROPERTY. NO INJURIES WERE REPORTED AS A RESULT OF THE FAILURE. DUE TO THE ACCIDENT, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. THE DEALER NOR THE MANUFACTURER HAVE YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 294.

Visibility/Wiper
Filed Aug 24, 2020200 milesCA

I PURCHASED MY 2020 SUBARU OUTBACK YESTERDAY, 8/24/2020, FROM MAITA SUBARU IN SACRAMENTO CA. WHILE DRIVING MY CAR ON THE HIGHWAY LATER THAT AFTERNOON, AN VERY SMALL OBJECT FLEW UP FROM THE ROAD CRACK THE WINDSHIELD. THE CRACK HAS GROWN ABOUT 2X IN SIZE IN LESS THAN 24 HOURS AND THE REPAIR BILL IS ESTIMATED TO BE $880. THIS IS UNACCEPTABLE FOR A BRAND NEW CAR.

Visibility/Wiper
Filed Aug 24, 20202,200 milesMO

THE WINDSHIELD DEVELOPED A CRACK FOR NO APPARENT REASON. THE CRACK WAS NOTICED AFTER THE CAR HAD BEEN STATIONARY FOR MORE THAN 24 HOURS.

Visibility/Wiper
Filed Aug 23, 202012,450 milesTX

THE WINDSHIELD CRACKED BY DRIVES SIDE FOR NO APPARENT REASON WHEN VEHICLE WAS IN MOTION. TOOK THE VEHICLE TO SATELLITE SHOP TO REPAIR THE APPROXIMATELY 1 INCH CRACK ON THE WINDSHIELD AFTER REPAIR DROVE VEHICLE APPROXIMATELY 5 MILES AND CRACK EXTENDED APPROXIMATELY 5 INCHES. SINCE SATURDAY AUGUST 22 WITH VEHICLE STATIONARY ON RESIDENCE DRIVEWAY THE CRACK HAS EXTENDED PAST THE CENTER OF THE VEHICLE IN ONE DIRECTION AND THE BOTTOM OF THE WINDSHIELD IN THE OPPOSITE DIRECTION. *LN *DL

Visibility/Wiper
Filed Aug 22, 20201,691 milesNY

WHILE DRIVING ON THE HIGHWAY AT 60 MPH, OUR WINDSHIELD ON THE DRIVER'S SIDE EXPERIENCED A "BULLSEYE" DEFECT WITHOUT ANY SOUND OF A PROJECTILE HITTING THE WINDSHIELD. WHILE CONTINUING TO DRIVE WITHIN 10 MINUTES, THIS DEFECT THEN "CRACKED" FURTHER EXTENDING IN OPPOSITE DIRECTIONS COVERING ROUGHLY A 15 INCH SPAN. OUR DEALER, NORTH COUNTRY IMPORTS, 616 QUAKER ROAD, QUEENSBURY, NY, WAS CONTACTED. THEY STATED THEY WERE NOT AWARE OF ANY HISTORY OF THE 2020 SUBARU OUTBACK HAVING A WINDSHIELD ISSUE. ONLINE WE WERE ABLE TO FIND THAT THERE HAS BEEN A CLASS ACTION LAWSUIT REGARDING THIS. WE PURCHASED THE CAR 2 WEEKS PRIOR THIS INCIDENT. AT THE TIME OF PURCHASE WE WERE NOT TOLD OF ANY POTENTIAL ISSUES WITH THE WINDSHIELD AND WERE NOT ASKED TO SIGN ANY WAIVER CONCERNING THE LAWSUIT. ALTHOUGH THE DEALER HAS COVERAGE FOR WINDSHIELD REPAIR, "SUBARU EQUITY SHIELD OPTIMUM VEHICLE PROTECTION", WE WERE NOT OFFERED THIS PROTECTION AT THE TIME OF SALE. WHEN WE CALLED THE DEALER WE WERE DEALT WITH IN A HOSTILE MANNER BY THE MANAGER WHO WOULD NOT DISCLOSE HIS NAME BEFORE HANGING UP ON US. PRIOR TO TERMINATING THE CALL HE REITERATED THAT HE WAS NOT AWARE OF ANY KNOWN DEFECT IN THE WINDSHIELDS AND REFERRED US TO OUR INSURANCE COMPANY.

Service Brakes
Filed Aug 20, 20201,869 milesNY

WHILE TRAVELING AT ABOUT 35 TO 40MPH APPROACHING A STOPPED INTERSECTION (RED LIGHT) I TRIED TO SLOW THE VEHICLE BY BRAKING AND COULD NOT LOCATE THE BRAKE PETAL. I PUT MY FOOT ON THE ACCELERATOR AND MOVED IT TO THE LEFT AT THE SAME LEVEL IN AN EFFORT TO FIND THE BRAKE PETAL. MY FOOT DID NOT HIT THE PETAL. I AGAIN MOVED MY FOOT FROM RIGHT TO LEFT HIGHER THAN LOWER AND STILL DID NOT FIND A BRAKE PETAL. I COULD NOT STOP THE VEHICLE FROM MOVING FORWARD. WHILE I WAS APPROACHING THE STOPPED LINES OF TRAFFIC THE VEHICLES' (EYE-SIGHT) FEATURE FAILED TO OPERATE AND WARN ME OR START BRAKING THE VEHICLE AS I SWERVED AROUND THEM TO AVOID A COLLISION. HAVING AVOIDED AN ACCIDENT, I IMMEDIATELY PUSHED THE VEHICLES' (STARTER PUSH BUTTON) TO SUCH OFF THE VEHICLE. THE VEHICLE SHUT OFF AND COASTED TO THE SIDE OF THE ROAD AND CAME TO A STOP. I NOTED IMMEDIATELY THAT THE BRAKE PETAL HAD REAPPEARED. I HAD THE VEHICLE TOWED TO THE DEALERSHIP. THE VEHICLE HAD 1860 MI OF USE AT THE TIME. THE (ACTIVE CURSE) WAS SET FOR 40MPH, BUT NOT ENGAGED. THE (AUTO START/STOP) FUNCTION WAS TURNED OFF. THE (AUTO VEHICLE HOLD) FUNCTION WAS TURNED ON. AFTER A REVIEW OF THE BLACK BOX DATA AND THE PHYSICAL VEHICLE, THE DEALERSHIP AND SUBARU AMERICA INVESTIGATIONS, THEY DETERMINED NOTHING WAS WRONG WITH THE VEHICLE. THEY COULD NOT ACCOUNT FOR THE MISSING BRAKE PETAL OR WHY THE (EYE-SIGHT FUNCTION) DID NOT ENGAGE AND WARN ME TO BRAKE OR START APPLYING THE BRAKES ITSELF.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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