ON TUESDAY 12/22/20 AT APPROX 3 PM I GOT IN MY CAR TO RUN AN ERRAND AND IT WOULDN'T START. I HAD MOVED IT THE EVENING BEFORE FROM THE STREET TO THE DRIVEWAY. I DID NOT OPEN ANYTHING BUT THE DRIVERS SIDE DOOR AND LOCKED IT WHEN I EXITED THE VEHICLE. I HAD NOT USED THE LIFT GATE IN THE LAST FEW DAYS AND ALL DOORS WERE CLOSED. I HAD NOT TURNED ON ANY INTERIOR LIGHT EITHER OR HEADLIGHTS. I HAD IT JUMPED THE NEXT MORNING AND IT STARTED.
2020 Subaru Outback complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →
I WENT OUT THIS MORNING 12/26/2020 AND THE CAR WON'T START AGAIN. BECAUSE OF THE PREVIOUS PROBLEM ON 12/22/20 WHICH I HAVE REPORTED. I MADE SURE EVERYTHING WAS CLOSED AND LOCKED SECURELY AND ALL LIGHTS WERE OFF. PRIOR TO THE 12/22/20 INCIDENT, I HAD 2 PREVIOUS INCIDENTS SINCE PURCHASING THE CAR. ONE PREVIOUS INCIDENT INVOLVED A BATTERY DRAIN (I DO NOT REMEMBER THE DATE) BECAUSE THE CABIN LIGHT WAS LEFT ON OVERNIGHT. THE BATTERY DRAINAGE PREVENTION FUNCTION SHOULD HAVE KEPT THAT FROM HAPPENING BUT DID NOT. ALSO, ON APPROX. 9/1/20, I RECEIVED AN EMAIL FROM SUBARU ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED.
ON APPROX. 8/22/20 I RECEIVED AN EMAIL OR TEXT FROM SUBARU OR STARLINK, I DON'T REMEMBER, ABOUT A SOFTWARE UPDATE. I TRIED TO UPDATE THE SOFTWARE BUT THE PROCESS WOULDN'T COMPLETE FOR SOME REASON. WITHIN A FEW HOURS I RECEIVED ANOTHER EMAIL SAYING TO DISREGARD THE PREVIOUS ONE AND THAT THERE WAS AN ISSUE WITH THE UPDATE. THE ISSUE LEFT ME WITHOUT ANY DISPLAY. I TOOK THE VEHICLE IN AND HAD TO HAVE THE WHOLE RADIO REPLACED. THE VEHICLE WAS PARKED IN MY DRIVEWAY.
TODAY (26 DECEMBER 2020) AS I PARKED MY 2020 SUBARU OUTBACK IN A BUSINESS PARKING LOT, FOR THE THIRD TIME IN JUST FOUR MONTHS I NOTICED MY WINDSHIELD STARTING TO CRACK FOR NO APPARENT REASON. THERE WERE NO VEHICLES, ROAD DEBRIS , OR WINDS TO CAUSE THIS. THIS IS THE THIRD CRACKED WINDSHIELD ON MY NEW SUBARU IN FOUR MONTHS FOR NO APPARENT REASON. SUBARU HAS A PROBLEM! I HAVE DRIVEN OVER 1.5 MILLION MILES IN FORTY-PLUS PLUS YEARS, AND NEVER IN ALL THE DIFFERENT MANUFACTURERS AND MODELS OF VEHICLES HAVE I EVER HAD ISSUES LIKE THIS!
ON THE 21ST OF DECEMBER THE BATTERY IN MY OUTBACK WENT DEAD. I TOOK IT INTO THE LOCAL DEALERSHIP AND THEY RECHARGED THE BATTERY. WHEN I TRIED TO START THE CAR TWO DAYS LATER, THE BATTERY WAS DEAD AGAIN. I HAVE AN APPOINTMENT TO TAKE IT BACK TO THE DEALERSHIP ON THE 29TH OF DECEMBER. BOTH TIMES, THE CAR WAS STARTED 10-12 HOURS BEFORE.
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A STONE HIT THE FRONT WINDSHIELD AND CRACKED THE GLASS WITHOUT WARNING. THE VEHICLE WAS TAKEN TWICE TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE 10,000.
MY VEHICLE HAD BEEN PARKED, IN A SAFE PLACE, AT MY RESIDENCE FOR APPROXIMATELY 3 DAYS. ONE MORNING, I DISCOVERED A CRACK IN THE WINDSHIELD WHICH BEGAN ON THE PASSENGER SIDE, RUNS IN A SMOOTH LINE, MAKING A TURN UPWARD AND CONTINUES ACROSS THE WINDSHIELD AND STOPS CLOSE TO THE CENTER. THE CAR HAD NOT BEEN STRUCK BY A PROJECTILE OR ANYTHING THE LAST TIME I HAD DRIVEN IT. THERE IS NO "SPIDER-WEBBING" OR MARKS THAT WOULD BE CONSISTENT WITH IT GETTING HIT.
THE BATTERY STARTED FAILING AFTER LESS THAN 8000 MILES ON THE CAR THAT IS LESS THAN A YEAR OLD. IT LEFT US STRANDED MULTIPLE TIMES AND JUMP START WAS REQUIRED. ONCE UPON JUMP STARTING THE CAR THE POWER STEERING WAS NOT FUNCTIONAL. MULTIPLE TIMES THE AIRBAG FAILURE INDICATOR STAYED ON FOR THE ENTIRE TRIP. INITIALLY IT WAS NOT CLEAR TO ME WHAT IS GOING ON AS THE WHOLE ELECTRICAL SYSTEM WENT HAYWIRE AND THE CAR WAS PRODUCING A CLATTERING NOISE INSTEAD OF THE USUAL STARTING NOISE. EVENTUALLY I TESTED THE BATTERY AND IT BECAME EVIDENT THAT IT FAILED. THERE ARE MANY SUCH REPORTS ON THE INTERNET AND ALSO CLASS ACTION LAWSUITS AGAINST SUBARU DUE TO THEIR FAILURE TO ADDRESS THE UNDERLYING DESIGN FLAWS OF THE CAR. I HOPE THAT THE NHTSA WILL FORCE SUBARU TO PROPERLY ANALYZE THE PROBLEM, COME UP WITH A PROPER FIX AND ISSUE A RECALL TO ADDRESS THIS ISSUE WITH OBVIOUS SAFETY ASPECTS.
WINDSHIELD SPONTANEOUSLY CRACKED. ABOUT A 12 - 14 INCH CRACK AROUND THE WINDSHIELD TOP-CENTER. THERE WAS NO IMPACT. THIS HAPPENED OVERNIGHT WHILE SITTING IN MY DRIVEWAY.
DID NOT DRIVE CAR FOR 2 WEEKS, BATTERY DEAD.
ACCORDING TO WISCONSIN'S LEMON LAW, THE VEHICLE THAT I OWN MEETS WI'S LEMON: * I BOUGHT A BRAND NEW CAR(ONLY 4 MILES WERE IN IT) * FROM DAY 2 (AFTER PURCHASING), THE CARPLAY MALFUNCTION HAS BEEN AN ON-GOING ISSUE AND NEVER SOLVED. DEFECT WITHIN A YEAR AND THE CAR IS STILL UNDER THE WARRANTY. * DEALER FAILED 5 TIMES TO FIX THE SAME ISSUE. I PAID 50K FOR THE VEHICLE NOVEMBER, 2019 WHICH IS STILL UNDER THE WARRANTY YET THE PROBLEM IS NOT BEING RECTIFIED. OVER A YEAR LONG BATTLE, I AM STUCK WITH BROKEN CAR. SERVICE MANAGER FROM THE DEALER ADMITTED THAT THEY ARE NOT GETTING ENOUGH SUPPORT FROM CORP WHICH LED SOFTWARE UPDATE DOES NOT WORK. A FEW TIMES, I ALMOST RARE ENDED THE FRONT OF CAR DUE TO CARPLAY MALFUNCTION. WOULD YOU PLEASE LOOK INTO THIS?
WIFE REPORTED CAR STALLED WHEN MAKING A TURN AFTER STOPPING. WHILE TURNING SHE SAID IT FELT LIKE THE CAR WAS NOT GETTING ANY GAS AND HAD NO POWER. SHE LET THE VEHICLE ROLL TO A STOP ON THE SIDE OF THE ROAD. SHE SAID IT TOOK SEVERAL ATTEMPTS FOR THE CAR TO START BACK UP. THIS HAPPENED 3 TIMES TODAY DURING A TRIP TO THE DENTIST IN THE CITY OF LYNCHBURG, VIRGINIA. I CALLED TERRY SUBARU OF LYNCHBURG WHEN SHE GOT HOME AND REPORTED THE PROBLEM. THEY TOLD ME TO BRING IT IN TOMORROW TO HAVE IT CHECKED OUT.
ON OCTOBER 11, 2020 THE CAR BATTERY DIED. I GOT A JUMP FROM SUBARU SERVICE ON 10/12/20 AND BROUGHT IT TO SUBARU STAMFORD FOR SERVICE. THE TAILGATE OPEN/CLOSE SWITCH WAS STUCK IN THE ON POSITION AND MAY HAVE CAUSED THE BATTERY TO DRAIN. THE SWITCH WAS REPLACED. ON 12/6/20 THE CAR BATTERY DIED AGAIN. I GOT A JUMP FROM SUBARU SERVICE AND THEN DROVE THE CAR FOR 20 MINUTES. ONE HOUR LATER THE BATTERY WAS DEAD. ON 12/7/20 I JUMPED THE BATTERY AND TOOK IT TO SUBARU STAMFORD FOR SERVICE. THE MECHANIC CHECKED ALL ELECTRICAL SYSTEMS AND FOUND NO ISSUES. I ASKED TO HAVE THE BATTERY REPLACED WHICH WAS DONE. NOTE THAT THESE TWO INCIDENTS OCCURRED WHILE I LIVED AT 171 COURTLAND AVE, STAMFORD, CT. I AM MOVING PERMANENTLY TO LONGMONT COLORADO ON 12/13/20.
MY 2ND SUBARU OUTBACK IN 3.5 YEARS, AND IT IS THE 3RD TIME I HAVE TO REPLACE A WINDSHIELD (?!) THIS TIME IT IS ONLY IN 4 MONTHS OLD CAR, 2020 MODEL. I WAS NOT EVEN DRIVING WHEN I NOTICED THE WINDSHIELD CRACK POPPING UP - I WAS PARKED IN FRONT OF MY HOME, JUST STARTED THE CAR TO WARM IT UP. LOWER SECTION IN FRONT OF THE DRIVER'S SEAT, SLIGHTLY TOWARDS THE CENTER. I INSPECTED THE AREA ON THE BOTTOM OF THE WINDSHIELD WHERE IT APPEARED THE FIRST - NO APPARENT IMPACT OF THE ROCK OR SOME OTHER FLYING OBJECT. IT SEEMS LIKE THE GAP ON THE CRACK IS ABOUT 1/2 MM WIDE - LIKE THE PRESSURE FROM THE INSIDE IS TO BLAME FOR THE CRACK? (SEE THE PICTURES). OTHER PEOPLE I KNOW THAT OWN (OR HAVE OWNED) OUTBACKS ALSO HAD THEIR WINDSHIELD CRACKING. I GOOGLED IT ' I SEE THE INFORMATION ABOUT CLASS ACTION LAWSUIT ON THE WEB. HTTPS://WWW.TORQUENEWS.COM/1084/NEW-RULING-SUBARU-CRACKED-WINDSHIELD-LAWSUIT-NOW-ADDS-25M-CARS SOMETHING IS JUST NOT RIGHT HERE. SUBARU NEEDS TO STEP UP AND OWN IT, BEFORE SOMETHING HAPPENS TO ONE OF THEIR CUSTOMERS.
I BELIEVE THAT THE WINDSHIELD CRACKED SPONTANEOUSLY. I DROVE TO GET COFFEE THIS MORNING. IN THE PARKING LOT I NOTICED A 10 INCH CRACK IN THE WINDSHIELD THAT HADN'T BEEN THERE BEFORE. TO MY KNOWLEDGE NOTHING HAS HIT THE WINDSHIELD. THE CRACK WASN'T THERE YESTERDAY. THERE WAS SNOW IN THE CAR THIS MORNING. I'M WONDERING IF TURNING THE INTERIOR HEATER HAD ANYTHING FUN DO WITH IT. IT'S CURRENTLY 32 DEGREES OUTSIDE. THERE ISN'T A MARK IN THE WINDSHIELD EXCEPT FOR THE CATCH WHICH SEEMS TO ORIGINATE AT THE BASE OF THE WINDSHIELD. THERE ISN'T A ROCK MARK OR ANYTHING ELSE. I'VE ONLY HAD THIS CAR FOR A A COUPLE OF MONTHS.
VEHICLE WAS IN MOTION ON THE HIGHWAY AND A LARGE CRACK, APPROXIMATELY 12 INCHES IN LENGTH, APPEARED FOLLOWING IMPACT WITH A VERY, VERY SMALL PIECE OF DEBRIS, 1 CM MAX DIAMETER. NEAR IMMEDIATELY A SECOND PIECE OF DEBRIS, ALSO 1 CM MAX DIAMETER, CAUSED AN 8 INCH CRACK IN LENGTH ON IMPACT WEATHER WAS WARMER THAN USUAL THAT WEEK, COMPARED TO PRECEDING DAYS. THE VEHICLE WAS CHANGING LANES WHEN THIS HAPPENED. NEVER HAD AN ISSUE LIKE THIS WITH ANY OTHER VEHICLE.
OUR WINDSHIELD CRACKED AND THE CRACK RAN IN A MATTER OF MINUTES. I EXPECT A BROKEN WINDSHIELD FROM TIME TO TIME BUT THIS SEEMED VERY ABNORMAL. THE WINDSHIELD WAS LESS THAN 6 MONTHS OLD AND THE SMALL CHIP OCCURRED AFTER A TINY, TINY ROCK HIT THE WINDSHIELD. THIS WAS WEIRD BECAUSE AFTER YEARS OF DRIVING IN COLORADO SMALL DEBRI HIT OUR WINDOWS ALL THE TIME BUT NEVER CAUSE ANY DAMAGE. THEN THE CHIP RAN ALL THE WAY ACROSS THE WINDOW IN A MATTER OF HOURS. IT WASN'T EVEN COLD OR HOT, IT JUST FREAKISHLY RAN ACROSS THE WINDOW. SOMETHING JUST DOESN'T SEEM RIGHT FOR A NEW WINDOW TO FRACTURE LIKE THIS SO QUICKLY.
YESTERDAY MORNING (CAR IS PARKED), I DISCOVERED A CRACK THAT IS ABOUT 4 INCHES LONG ON MY WINDSHIELD AND HAVE GOTTEN LONGER THROUGHOUT THE DAY AND TODAY. CURRENTLY, IT IS ABOUT 26 INCHES ACROSS THE MIDDLE. I LIVE IN AN APARTMENT AND HAVE PERSONAL PARKING WHERE ARE THERE OPEN PARKING AND NOT PARKED UNDER A TREE OR ANYTHING THAT WOULD HAVE FALLEN ON THE WINDSHIELD. THERE ARE NO SPIDERWEB CRACK OR SIGNS (LIKE A ROCK BEING THROWN..ETC) THAT WOULD INDICATE THE WINDSHIELD TO CRACK. I CALLED MY DEALERSHIP AND WAS TOLD THAT IT WAS NOT COVERED UNDER WARRANTY NOR WAS IT RECALLED; EVEN THOUGH THERE ARE NUMEROUS CASES I'VE FOUND ONLINE THAT MANY 2020 OUTBACK OWNERS (AND OTHER SUBARU OWNERS) HAVE EXPERIENCED CRACKED WINDSHIELD FOR NO APPARENT REASON. I JUST BOUGHT THIS VEHICLE ON 29FEB2020; THERE IS NO WAY THAT A WINDSHIELD WOULD CRACK SO SUDDENLY UNLESS IT WAS NOT INSTALLED CORRECTLY OR DEFECTIVE/DUE TO HEATING ELEMENT.
WINDSHIELD CRACKED WITHOUT A REASON. CAR PARKED AT NIGHT. NEXT MORNING WINDSHIELD CRACKED WITHOUT ANY SIGN OF AN IMPACT
TODAY 12-3-20 WE WERE DRIVING ON I-95 IN FLORIDA TO SEE MY SON FOR THE 1ST TIME IN OVER A YEAR (AIR FORCE). SMALL ROAD PARTICLES WERE STIRRED UP FROM THE ROAD, (NOT ANYTHING LARGE, YOU BARELY HEARD IT HIT THE WINDSHIELD, ALMOST LIKE SAND) AND THEN WE HEARD A CRACKING SOUND, LOOKED AT OUR WINDSHIELD AND THERE IS ABOUT A 9 INCH CRACK ALL OF THE WAY TO THE BOTTOM TOWARD WIPERS, UP TOWARDS THE TOP. I'M 40 YEARS OLD AND HAVE NEVER HAD A WINDSHIELD CRACK, MUST LESS LIKE THIS OVER SUCH ROAD SMALL PARTICLES. ABOUT 3 MONTHS AGO, I WAS DRIVING ON I85 TO WORK, AND THE SAME THING HAPPENED BUT I CHALKED IT UP TO MAYBE THE DEBRIS WAS LARGER THAN I THOUGHT. TODAY MY HUSBAND, SON, AND NIECE WERE SIN THE CAR WITH ME...AND FRANKLY I AM CONCERNED THAT IF ANYTHING LARGE EVER HITS THIS WINDSHIELD, IT WILL SHATTER, OR THE ITEM WILL COME THROUGH THE WINDSHIELD. SO I DO. IT FEEL SAFE DRIVING THE VEHICLE FOR THIS VERY REASON. A WINDSHIELD IS SUPPOSED TO PROTECT AND I AM NOT CONFIDENT OR CONVINCED AT THIS POINT AT ALL THAT THIS ONE ON MY 2020 OUTBACK WOULD STAND A CHANCE AT ANY MIDSIZE ROAD HAZARD. BEFORE UPGRADING TO THE OUTBACK, I HAD A 2016 CROSSTREK AND HAD A 'LARGE ROCK' HIT MY WINDSHIELD, WHEN IT DID IT SCARED ME IT HIT SO HARD....ALL THAT WAS LEFT AFTER THAT MASSIVE RICK HIT WAS A SMALL HALF MOON SHAPED CHIP. THIS 2020 OUTBACK COULD IN NO WAY TAKE AN IMPACT LIKE THAT ONE. IT COULD SEVERELY HURT ME OR WHOMEVER IS DRIVING, INCLUDING MY 16 YEAR OLD SON IF THE WINDSHIELD WERE TO SHATTER IF IT IS HI
CAME OUTSIDE TO GET INTO THE VEHICLE AND SAW THAT WINDSHIELD WAS CRACKED. HAD NOT DRIVEN IT THE PREVIOUS DAY, THE NEAREST HOUSE IS OVER AN ACRE AWAY. WE HAVE NO CHILDREN. NO IDEA WHY IT WOULD CRACK BECAUSE WE WEREN'T DRIVING IT AND THERE WAS NO ONE AROUND TO DAMAGE IT AND IT HAD BEEN SITTING FOR OVER 36 HOURS.
I WAS DRIVING DOWN A PAVED ROAD WHEN I HEARD A NOISE AND REALIZED I HAD A CHIP IN MY WINDSHIELD. THERE WERE NOT CARS AROUND ME AND DIDN'T SEE ANYTHING FLY AT MY WINDSHIELD. THE ROAD IS IN A RESIDENTIAL/BUSINESS NEIGHBORHOOD. THE CHIP HAS NOT GROWN SINCE THEN. I DON'T REMEMBER THE EXACT DATE I'VE ALSO NOTICED AFTER GOING THROUGH A CAR WASH MY WINDSHIELD WILL LOOK CLEAN FOR BUT BY THE END OF THE DAY IT'S LOOKS DIRTY WITH LITTLE SPECKS ALL OVER IT AGAIN. IT DOESN'T MATTER WHAT THE WEATHER IS.
THE WINDSHIELD CRACKED WITHOUT A REASON WHILE I WAS DRIVING. THE CRACK STARTS AT THE TOP, APPROXIMATELY AT THE CENTER. IT STARTED TO EXPAND DOWN AND IN A FEW HOURS HAS REACHED HALF OF THE HEIGHT. I CHECKED WITH FEW REPAIR SHOPS AND THE VERDICT IS THE WINDSHIELD NEEDS A REPLACEMENT. AFTER THE CRACK APPEARED MY ADAPTIVE CRUISE CONTROL HAS STARTED TO TURN OFF BY ITSELF FOR SHORT PERIOD (SO FAR IT HAPPENED TWICE).
PURCHASED VEHICLE DEC 2019. HAD FIRST WINDSHIELD REPLACED AT OUR COST ON APRIL 29, 2020. HAD CHIP IN THIS WINDSHIELD FIXED AT OUR COST ON JULY 9. 2020. IN OCTOBER 2020, REPLACED WINDSHIELD CRACKED STARTING ON DRIVER'S SIDE FOR NO REASON WHILE ON A MAIN HIGHWAY
INFOTAINMENT SYSTEM REPLACED CONTROLLING COMPUTER ON APRIL 17, 2020 AND ON JULY 16, 2020 AN UPDATE WAS PERFORMED DUE TO SYSTEM GOING BLACK
I PICKED UP MY CAR , DRIVE IT HOME (227 MILES) ON 11/24/2020. THE NEXT MORNING THE BATTERY WAS DEAD AND I WAS UNABLE TO OPEN THE HATCHBACK. WE CHARGED THE BATTERY, SHOWED FULLY CHARGED BUT WOULD NOT START. JUMP STARTED IT, DROVE IT 10 MILES ( ON OK FROM SUBARU SALESMAN) THE ENTIRE TIME IT SHOWED ENGINE LIGHT ON AND EMERGENCY BRAKE ON ( THE BRAKE HAS BEEN RELEASED) AND THE SAFETY OPTIONS WERE DISABLED. THIS MORNING THE CAR WOULD NOT START AGAIN. SO FAR, THE INLY RESPONSE FROM THE SALESMAN AND SERVICE DEPT IS THAT THEY HAVE NO IDEA WHAT THE PROBLEM COULD BE. I WAS PROMISED THEY WOULD RESEARCH THE PROBLEM AND CALL US, SO FAR HAVEN'T HEARD FROM THEM.
WHEN ENTERING THE VEHICLE AND ATTEMPTING TO TURN IT ON, THE CAR WOULD NOT START (NOVEMBER 20, 2020) THE CAR REQUIRED A JUMP TO GET THE ENGINE TO START. TOOK IT INTO THE SUBARU DEALERSHIP WHO TESTED THE BATTERY AND SAID THE BATTERY WAS FINE & THEY CHARGED THE BATTERY BACK UP. (NOVEMBER 24, 2020). THE FOLLOWING MORNING (NOVEMBER 25, 2020) THE BATTERY WAS DEAD AGAIN AND HAD TO JUMP THE CAR. OVER THE FOLLOWING 36 HOURS ANYTIME I DROVE SOMEWHERE, TURNED IT OFF, IT REQUIRED A JUMP TO START IT AGAIN. TODAY (NOVEMBER 28, 2020) WE TOOK THE CAR INTO THE DEALERSHIP AGAIN FOR ANALYSIS. THEY JUST PUT ANOTHER OEM BATTERY BACK IN THE CAR AND SAID THEY ARE NOT SURE WHAT THE ISSUE IS.
WINDSHIELD GLASS CRACKED SUDDENLY WITHOUT ANY APPARENT CAUSE. THE CRACK APPEARED DURING DRIVING ON OCTOBER 30, 2020. THE SIZE OF THE CRACK IS ABOUT 1/2", AND IT HAS BEEN TEMPORARILY REPAIRED.
CAR WON'T START. FIRST TIME THIS HAPPENED WAS AT 4000 MILES. CHANGED POSITION OF SHIFT LEVER TO N AND P UNTIL ABLE TO GET STARTED. WENT TO DEALER TO HAVE BATTERY CHECKED BUT THEY SAID IT WAS OK. NOW AT 6000 MILES COMPLETELY DEAD IN GARAGE. CAR HAD NOT BEEN DRIVEN FOR 3 OR 4 DAYS. HAVING IT TOWED TO DEALER.
CRACKED WINDSHIELD WHICH WE HAD REPAIRED ON 10/1/2020 FOR $821.71. CRACK APPEARED SEEMINGLY FROM NOWHERE ON THE MORNING OF 9/22/20.
VEHICLE PURCHASED IN MARCH. HAVE BEEN DRIVING LESS DUE TO COVID. LAST TRIP WAS OCTOBER 15TH FOR 6 MONTH BABY APPOINTMENT. FOUND THAT CAR WOULDN'T START AND ELECTRONICS NOT WORKING ON NOVEMBER 26TH. SUSPECT DEAD BATTERY AND READ ONLINE ABOUT OUTBACK ELECTRONIC ISSUES.
HAD A ROCK HIT THE WINDSHIELD WHEN A LIGHT TURNED GREEN. CHIP TURNED INTO A CRACK BY THE NEXT MORNING AND WITHIN A FEW DAYS CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD HORIZONTALLY.
MY 2020 OUTBACK WHICH IS ONLY 5 MONTHS OLD HAD THE BATTERY DRAIN ON TWO SEPARATE OCCASIONS. BOTH TIMES I HAD TO JUMP THE CAR IN ORDER FOR IT TO START. THIS ONLY SEEMS TO HAPPEN WHEN THE CAR SITS FOR MORE THAN THREE DAYS. IF I DRIVE THE CAR EVERY DAY, THERE DOES NOT SEEM TO BE A PROBLEM. I BROUGHT THE CAR TO THE SUBARU DEALER TO BE CHECKED OUT AND THEY SAID 'WHAT DO YOU WANT ME TO DO, I DID NOT MAKE THE CAR'. THIS IS A TOTALLY UNACCEPTABLE PROBLEM. WHAT GOOD IS A BRAND NEW CAR THAT CANNOT SIT THREE DAYS WITHOUT A JUMP START.
I WAS DRIVING AND MY WINDSHIELD JUST CRACKED.
WE PURCHASED OUR NEW 2020 OUTBACK LESS THAN A MONTH AGO AND HAVE HAD THE BATTERY DIE 4 SEPARATE TIMES ALREADY. I HAVE HAD TO JUMP START TO REVIVE. WE'VE TAKEN BACK TO THE DEALERSHIP ONCE AND THEY WERE UNABLE TO DIAGNOSE ANY PROBLEM AND NOTHING HAS BEEN REPLACED YET.
I BOUGHT MY 2020 SUBARU OUTBACK WITH 300 MILES AND CURRENTLY ONLY HAVE 4000 MILES IN IT AND MY CAR WON'T START I EVEN GOT IT SERVICED 2 WEEKS AGO. IT WAS SITTING IN MY DRIVEWAY AS USUAL FOR A NIGHT AND THE NEXT DAY IT WOULDN'T START.
600 MILES ON A BRAND NEW 2020 OUTBACK AND I HEARD A POP WHILE DRIVING ON THE INTERSTATE AND MY WINDSHIELD CRACKED FROM THE EDGE PROB 8 INCHES IN. I DID NOT SEE A ROCK AND IT DIDN'T SOUND LIKE A ROCK. IT'S A STRAIGHT LINE. NO BREAK LIKE SOMETHING HIT IT OR ANYTHING. SPONTANEOUS WHILE DRIVING.
SPONTANEOUS CRACKING OF WINDSHIELD WHILE VEHICLE WAS PARKED. STARTED AT BOTTOM OF WINDSHIELD APPROX. MIDWAY. APPROX. 9 INCHES IN LENGTH VERTICALLY THEN CRACK WENT TO PASSENGER SIDE APPROX. 5 INCHES.
WHILE INTERACTING WITH THE REAR OF THE CAR WHILE IT WAS PARKED AND SHUT OFF, I HAD ACCIDENTLY TRIGGERED THE "HANDS-FREE POWER REAR GATE" FEATURE AND THE GATE BEGAN TO OPEN. RATHER THAN WAIT FOR THE TAIL GATE TO FULLY OPEN, I GENTLY PUSHED THE REAR TAIL GATE AGAINST THE AUTOMATIC OPENING BACK INTO THE CLOSED POSITION. AT THIS POINT, THE CAR BEEPED AT ME THREE TIMES AND THE REAR TAIL GATE WOULD NO LONGER LATCH ITSELF CLOSED, EVEN WHEN CLOSED MANUALLY. I WAS FORCED TO DRIVE THE VEHICLE WITH THE TAIL GATE UNSECURED, IT WOULD OPEN ITSELF WHILE DRIVING BECAUSE THE LATCH WOULD NOT ENGAGE AND HOLD IT CLOSED.
EXCESSIVE CRACKING OF WINDSHIELD. CAR IS TWO MONTHS OLD AND WOKE UP ONE MORNING TO AN EIGHT INCH CRACK ON THE LEFT SIDE MIDDLE. THE NEXT DAY THE CRACK WAS HALF WAY ACROSS THE WINDSHIELD.
NEW 2020 SUBARU OUTBACK WITH 3K MILES. WAS DRIVING HOME AT ~50MPH ON FREEWAY, A SMALL (1 CM) ROCK HIT UPPER WINDSHIELD AND MADE A SMALL CHIP. THE CHIP THEN SUDDENLY PROPAGATED TO A FOOT-LONG CRACK RIGHT IN FRONT OF THE DRIVER. HAVE OWNED MANY VEHICLES OVER THE PAST 30 YEARS AND HAVE NEVER HAD A WINDSHIELD SHATTER. PROPERLY MANUFACTURED WINDSHIELD SHOULD CHIP, NOT SHATTER.
I BOUGHT A 2020 SUBARU OUTBACK XT IN MARCH. IT WAS THE LAST SPECIAL ORDER FROM AUTO NATION BEFORE THEY SHUT DOWN FOR COVID. I DROVE IT VERY LITTLE AS WE WERE BASICALLY HOME BOUND AND THEN FOR SHOPPING, GOLF AND MEETINGS. IT IS NOW NOVEMBER AND I HAVE UNDER TWO THOUSAND MILES DRIVEN. THE CAR WENT COMPLETELY DEAD ON SEPTEMBER 17TH AND NOW AGAIN ON NOVEMBER 10TH. IT DIED BOTH TIMES INSIDE MY GARAGE AND THE FRONT DRIVERS DOOR WAS THE ONLY THING TO OPEN. IT DID JUMP AND WORK IN BETWEEN THOSE DATES. I AM NOW READING ABOUT ALL THE CLASS ACTION LAW SUITS AND BATTERY AND ELECTRICAL PROBLEMS WITH THE OUTBACK. SUBARU SUGGESTED THAT I NEEDED TO DRIVE MY CAR EVERY DAY TO KEEP THIS FROM HAPPENING. THAT IS A LUDICROUS IDEA AND SOMETHING I HAVE NEVER HAD TO DO WITH ANY OTHER CAR I HAVE OWNED. I HAVE A CVT 2.4 ENGINE WITH A TURBO. EVERY TIME THE BATTERY DIES ALL THE LOADED INFORMATION LIKE BLUETOOTH, ETC. IS ALSO GONE.
MY CAR BATTERY HAS DIED THREE CONSECUTIVE DAYS. TOOK IT TO THE DEALER AND THEY REPLACED THE BATTERY THE SECOND DAY BUT BATTERY DIED AGAIN OVERNIGHT.
NEW 2020 SUBARU OUTBACK BATTERY HAS GONE DEAD. ONLY 2300 MILES ON VEHICLE. CAR WAS LAST DRIVEN ON SUNDAY. WOULD NOT START ON TUESDAY EVENING. ALL ELECTRICAL SYSTEMS DEAD.
MY WINDSHIELD RECEIVED TWO VERY MINOR CHIPS AT THE TOP OF DRIVER'S SIDE WINDSHIELD. WITHIN HOURS A CRACK APPEARED FROM ABOVE AND BELOW THE CHIPS, WHICH MEASURES AT LEAST 17' ACROSS THE WINDSHIELD FROM TOP TO MIDDLE. THE CRACK APPEARED WHILE DRIVING ON I 25 IN NM IN LIGHT TRAFFIC.
WE DISCOVERED A CRACK IN OUR SUBARU OUTBACK WINDSHIELD. THERE IS NO SIGN OF A CHIP FROM A ROCK HITTING THE WINDSHIELD, JUST A CRACK. THE VEHICLE HAD LESS THAN 4,00 MILES ON IT. THE OUTBACK WAS IN THE GARAGE WHEN DISCOVERED. WE HAD IT REPAIRED ON OCTOBER 28 2020. WHILE GATHERING INFORMATION ABOUT THE CRACKED WINDSHIELD I CAME ACROSS SEVERAL SITES DISCUSSING SUBARU CRACKED WINDSHIELDS AND A CLASS ACTION SUIT AGAINST SUBARU FOR THIS PARTICULAR PROBLEM.
WINDSHIELD CRACK. VEHICLE ONLY HAD 3500 MILES. THIS IS UNACCEPTABLE TO HAVE A WINDSHIELD CRACK WITH SUCH LOW MILEAGE!! I GOT IN THE CAR AND NOTICED BY THE DRIVER SIDE AN UPSIDE DOWN "L".
DRIVING ON THE HIGHWAY AND MY WINDSHIELD SPONTANEOUSLY CRACKED ABOUT 10 INCHES ON THE DRIVERS SIDE. NOTHING HIT THE WINDSHIELD WHEN IT HAPPENED.
WE PURCHASED OUR 2020 SUBARU OUTBACK IN OCTOBER 2019 AND WITHIN A A FEW MONTHS (FEB 2020) WE CAME BACK TO OUR PARKED CAR WITH A CRACKED STARTING FROM THE BOTTOM OF WINDSHIELD THAT STARTED FROM THE WIPERS. WE GOT OUR WINDSHIELD REPLACED, FAST FORWARD TO OCTOBER 2020 AND WE'RE REPLACING OUR WINDSHIELD AGAIN FROM DRIVING ON A ROLL RODE. THERE HAS TO BE SOME SORT OF DEFECT ON THESE WINDSHIELDS. WE CAN'T BE THE ONLY ONE EXPERIENCING THIS ON THESE NEW CARS.
I WENT OUT TO MY GARAGE AND FOUND A 8 INCH CRACK IN MY WINDSHIELD. THERE IS NO APPARENT IMPACT POINT TO THE CRACK. THE DAY BEFORE, I WENT GROCERY SHOPPING AND PARKED IT IN THE GARAGE WHEN I GOT HOME. THERE WAS NO CRACK. THE CAR IS 5 MONTHS OLD. I CONTACTED MY LOCAL DEALER FOR HELP, AND THEY SAID THEY HAVE NO KNOWLEDGE OF A WINDSHIELD PROBLEM.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2020 Subaru Outback → · Every Outback year → · How the figures are calculated →