Page 18 of 21 · complaints 851–900 of 1,036

2019 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Visibility/Wiper
Filed Mar 11, 202022,000 milesNJ

JUST PUT IN A COMPLAINT ON 3/6/20 FOR A WINDSHIELD PROBLEM ON OUR 2019 SUBARU OUTBACK. WHILE DRIVING TODAY, FOUR CHIPS APPEARED ON WINDSHIELD AFTER DRIVING PAST WORK BEING DONE ON THE ROAD. DIDN'T EVEN HEAR OR SEE ANYTHING TOUCH THE WINDSHIELD. GOING BACK TO SAFELITE WHERE A NEW WINDSHIELD WAS INSTALLED LAST MONTH. THIS IS NOT A SAFELITE ISSUE, BUT A DEFECT IN SUBARU GLASS FOR THE OUTBACK. I'VE BEEN DRIVING FOR 38 YEARS AND ONLY DROVE GM CARS BEFORE THIS AND ONLY HAD 1 WINDSHIELD REPLACED AFTER AN ACCIDENT NEVER BECAUSE OF A PEBBLE HITTING IT THERE ARE ARTICLES ABOUT THE DEFECTIVE GLASS ONLINE AND LAWSUITS, BUT SUBARU DOESN'T WANT TO TAKE RESPONSIBILITY FOR THIS. MAYBE IT'S TIME FOR ANOTHER LAWSUIT OR GET RID OF THE CAR NOW. CAN'T AFFORD A NEW WINDSHIELD EVERY MONTH.

Visibility/Wiper
Filed Mar 11, 202013,000 milesNY

CAME OUT OF WORK TO FIND A LARGE CRACK IN MY WINDSHIELD THAT WASN'T THERE WHEN I GOT TO WORK. NOW HAVE TO HAVE WINDSHIELD REPLACE AND EYESIGHT CAMERAS RECALIBRATED.

Visibility/Wiper
Filed Mar 7, 20201,800 milesAZ

WINDSHIELD SUDDENLY CRACKED WHILE DRIVING DOWN I-17 AT NO TIME DID I HEAR/SEE A ROCK STRIKE THE WINDSHIELD.

Visibility/Wiper
Filed Mar 6, 20201,170 milesOK

ON SEPTEMBER 8, 2019, BETWEEN 3-4 PM, I WAS TAKING THE SUN REFLECTOR OUT OF MY FRONT WINDSHIELD WHEN I TAPPED THE REARVIEW MIRROR. SOON AFTER TAPPING THE MIRROR, I HEARD A LARGE POP FROM MY FRONT WINDSHIELD AND THE REARVIEW MIRROR FELL WITH A LARGE CHUNK OF GLASS COMING OUT WITH IT. THE HOLE DID NOT GO ALL THE WAY THROUGH THE WINDSHIELD, THE OUTERMOST LAYERS OF THE GLASS WINDOW WERE STILL THERE, BUT SEVERAL LAYERS WERE MISSING LEAVING A 2 INCH BY 2-INCH HOLE GAP ON THE INSIDE OF THE WINDOW. THE VEHICLE WAS PURCHASED ON JULY 31, 2019, SO I ONLY HAD THE VEHICLE FOR A LITTLE OVER A MONTH. I CONTACTED THE DEALERSHIP/SALE PERSON THAT I HAD WORKED WITH RIGHT AFTER IT HAD HAPPENED AND THEY GOT ME IN TO HAVE THE ISSUED FIXED ON SEPTEMBER 13, 2019. HE AGREED THAT WHAT OCCURRED SHOULD NOT HAVE HAPPENED WITH THE CAR BEING PRETTY MUCH BRAND NEW. WHEN I WENT INTO THE DEALERSHIP ABOUT THIS ISSUE, THEY SAID THEY WERE NOT AWARE AT ALL OF ANY ISSUES WITH THEIR VEHICLES' WINDSHIELDS AND THEY HAD NEVER HEARD OF ANYTHING LIKE THIS EVER HAPPENING BEFORE. THE VEHICLE WAS PARKED WHEN THIS OCCURRED. IT WAS A WARM DAY, WITH THE AIR TEMPERATURE WHEN THE INCIDENT OCCURRED SITTING AROUND 91-93F ACCORDING TO THE KOUN WEATHER STATION. THE WARM TEMPERATURES MIGHT HAVE CONTRIBUTED TO THE PROBLEM WEAKENING THE POINT OF CONTACT WITH THE GLUE AND THE WINDSHIELD. THIS IS SPECULATION THOUGH AND THE MECHANICS WITH THE DEALERSHIP COULD NOT PROVIDE A SOURCE OR REASON AS TO WHY THIS COULD HAVE OCCURRED, SO THE TRUE

Structure › Body
Filed Mar 6, 202022,000 milesPA

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE FRONT WINDSHIELD STARTED TO CRACK. THE CRACK STARTED AT THE BOTTOM SECTION OF THE WINDSHIELD UNDER THE WINDSHIELD WIPER AND EXTENDED APPROXIMATELY 30 INCHES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT GLASS REPAIR SHOP AND WAS REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER REEDMAN TOLL SUBARU LOCATED AT (1700 EAST LINCOLN HWY, LANGHORNE PA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.

Visibility/Wiper
Filed Mar 6, 202021,000 milesNJ

I HAD BEEN HAVING PROBLEMS WITH THE DRIVER SIDE WINDSHIELD WIPER THAT WHEN RAINING THERE WAS A SECTION IN THE MIDDLE OF THE WIPER THAT DIDN'T TOUCH THE GLASS TO CLEAR THE WATER. AFTER GETTING TIRED OF THIS, NEW WIPERS WERE PUT ON HOPING TO SOLVE THE PROBLEM. NO DIFFERENCE WAS SEEN IN THE REMOVAL OF THE WATER WHEN RAINING. IT SEEMS THAT THE GLASS WAS CONCAVED IN CERTAIN SPOTS CAUSING THE WATER TO POOL UNDER THE BLADE AND NOT BE REMOVED. A FEW WEEKS LATER, OUT OF KNOW WHERE, A SLIGHT MARK WAS NOTICED ON THE GLASS UNDER THE PASSENGER SIDE WINDSHIELD WIPER. THIS VEHICLE HAS HEATED STRIPS UNDER THE BLADES TO DEFROST ICE. AFTER TOUCHING IT, IT DIDN'T SEEM TO BE CHIPPED. THE NEXT MORNING WHEN I WENT OUT TO THE CAR, THERE WAS A VERTICAL CRACK IN THE GLASS GOING UP AND GREW VERY QUICKLY BEFORE I COULD GET TO A SUBARU DEALER. IT THEN TURNED DIRECTION HEADING TOWARDS THE DRIVER SIDE.

Visibility/Wiper
Filed Mar 6, 202010,000 milesWA

THE WINDSHIELD CRACKED OVERNIGHT WHILE IT WAS PARKED. STARTED FROM THE PASSENGER SIDE, A LONG LINE OF CRACK WITH AN UNKNOWN CAUSE. IT ALSO HAS SEVERAL ROCK CHIP CRACKS ON OTHER AREAS. THESE DAMAGES HAPPENED ALL WITHIN ONE YEAR OF OWNERSHIP.

Visibility/Wiper
Filed Mar 4, 2020OR

HAD TO HAVE MY WINDSHIELD REPLACED TWICE WITHIN TWO MONTHS ON A CAR LESS THAN A YEAR OLD. BOTH TIMES SUBARU AND THE GLASS COMPANY CLAIMED THAT THE CRACKS WERE DUE TO CHIPS IN THE WINDSHIELD WHEN THERE WAS NO EVIDENCE OR DAMAGE, CHIPS, ETC PRIOR TO THE CRACKS. AFTER THE FIRST TIME MY WINDSHIELD CRACKED JULY 2019, I WAS VERY SKEPTICAL AND CHECKED MY WINDSHIELD EVERY NIGHT AFTER WORK TO ENSURE THERE WAS NO DAMAGE. ONE MORNING I WOKE UP TO FIND A LARGE CRACK IN MY WINDSHIELD WITHOUT ANY PRIOR EVIDENCE OF CHIPS OR DAMAGE. ONCE AGAIN, THE GLASS COMPANY AND SUBARU CLAIMED IT WAS DUE TO A CHIP WHEN THERE WAS NO EVIDENCE OF SUCH FALSE CLAIMS. I ALSO HAD MY REPLACED WINDSHIELD CHECKED MULTIPLE TIMES AT A SUBARU SERVICE CENTER DURING OIL CHANGES AND SERVICE APPOINTMENTS. EACH TIME THEY FOUND NO EVIDENCE OF ANY DAMAGE TO THE WINDSHIELD. THE GLASS COMPANY THAT REPLACED MY WINDSHIELD BOTH TIMES TRIED TO COVER THEIR [XXX] BY CLAIMING WINDSHIELDS ARE MADE THINNER THAN THEY USED TO BE, WHICH I FOUND QUITE SUSPICIOUS AS IF THEY WERE TRYING TO MAKE EXCUSES FOR HAVING TWO WINDSHIELDS CRACKED WITHIN 2 MONTHS. FIRST TIME WAS IN JULY 2019 AND THE SECOND TIME WAS SEPTEMBER 2019. BOTH TIMES I WAS FORCED TO PAY A $500 DEDUCTIBLE TO HAVE MY WINDSHIELD REPLACED AND MY EYESIGHT CALIBRATED TO THE NEW WINDSHIELD AS A RESULT OF POOR QUALITY GLASS AND REPLACEMENTS. BOTH TIME THE CRACKS WERE DISCOVERED WAS WHEN MY CAR WAS PARKED OVERNIGHT WITHOUT ANY PRIOR EVIDENCE OF ANY WINDSHIELD DAMAGE. THEY WERE DISCOVER

Visibility/Wiper
Filed Mar 1, 202010,000 milesWI

WINDSHIELD CRACKED WHILE THE CAR WAS OFF AND PARKED IN THE GARAGE.

Service Brakes
Filed Mar 1, 20205,000 milesVT

SUBARU OF AMERICA SUBARU PLAZA PO BOX 6000 CHERRY HILL NJ 08034-6000 ATTN: CUSTOMER RETAILER SERVICES 800-SUBARU3 (800-782-2783) COPY... NTSBA COMPLAINT E-MAIL ADDRESS HTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHICLECOMPLAINT/ GENTLEMEN / LADIES (TO WHOM IT MAY CONCERN) I HAVE A BRAKES SAFETY PROBLEM WITH MY 2019 SUBARU OUTBACK PREMIUM. MY LOCAL DEALER SAYS THAT THE BRAKES ARE "OPERATING AS DESIGNED, NO PROBLEM". PER DEALER VISIT 12/2/19 WITH ABOUT 6000+ MILES ON THE CAR. THE PROBLEM AS I SEE IT IS THAT THE BRAKE PEDAL SLOWLY SINKS TO THE FLOOR OR A HARD MECHANICAL STOP WHERE NO FURTHER HARD PRESSURE CAN BE APPLIED. THIS OCCURS WHEN LIGHT TO MEDIUM PRESSURE IS APPLIED TO THE PEDAL AND HELD FOR ABOUT 10-20 SECONDS. IT CAN BE DEMONSTRATED WHEN STOPPED IN TRAFFIC OR PARKED. IN ORDER TO RECOVER TO FULL PEDAL HEIGHT AND USE, THE PEDAL NEEDS TO BE RELEASED AND PUMPED UP TO NORMAL HEIGHT. THE DEALER TECHNICIAN DEMONSTRATED THAT THE BRAKE PEDAL ALSO SINKS ON A NEW 2020 OUTBACK. HE DID NOT SHOW TO WHAT AMOUNT, BUT SAID IT WAS NORMAL IN MY CAR. MY CAR -- 2019 SUBARU OUTBACK PREMIUM VIN [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Visibility/Wiper
Filed Feb 28, 202014,000 milesNJ

ON TWO SEPARATE OCCASIONS WITH A CURRENTLY OWNED VEHICLE (2019 SUBARU OUTBACK WITH EYESIGHT) AND A LOANER VEHICLE (2017 SUBARU FORESTER) FROM THE SAME DEALER ENDURED WINDSHIELD CRACKS, BOTH SPONTANEOUSLY. FOR MY CURRENT REPLACEMENT I PAID OUT OF POCKET TO HAVE IT FIXED, FOR THE 2017 FORESTER REPLACEMENT I HAD TO GO THROUGH INSURANCE TO PAY THE FULL AMOUNT. FOR THE 2017 FORESTER WINDSHIELD INSURANCE CLAIM, THIS WAS PART OF THE REASON I WAS NOT ALLOWED TO RENEW MY PREVIOUS CAR INSURANCE, WHICH NOW COSTS ME SIGNIFICANTLY MORE, YEARLY.

Electrical System
Filed Feb 27, 20208,000 milesTX

BOUGHT NEW 11/2019.BATTERY WILL NOT STAY CHARGED...NOW ON 3RD BATTERY INSTALLED BY DEALER.TODAY,(02/27/2020) THIS BATTERY IS NOW DEAD.MY WIFE IS DISABLED AND HAS A 95 YEAR OLD MOTHER LIVING 300 MILES FROM MY HOME THAT SHE VISITS ON A REGULAR BASIS...I DO NOT TRUST THIS VEHICLE NOT TO LEAVE HER STRANDED! SUBARU HAS A PROBLEM ACCORDING TO MY RESEARCH AND THIS COULD BE A SAFETY ISSUE IF IT LEAVES YOU STRANDED.

Visibility/Wiper
Filed Feb 26, 20204,000 milesKS

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THE LEFT DRIVER'S SIDE WINDOW WAS CRACKED WHILE PARKED FROM THE BOTTOM CURVING UP HALFWAY THE WINDOW. THE CRACK LATER EXPANDED ALL THE WAY TO THE BOTTOM. THE CONTACT STATED THAT THE CRACK WAS NOT CAUSED BY A FOREIGN OBJECT. THE VEHICLE WAS TAKEN TO SUBARU OF WICHITA (11610 E KELLOGG DR N, WICHITA, KS 67207 (316) 264-7777) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE CRACK WAS CAUSED BY A FOREIGN OBJECT AND THAT THE REPLACEMENT WOULD NOT BE COVERED. THE CONTACT WAS INFORMED TO HAVE THE VEHICLE REPAIRED BY A WINDSHIELD COMPANY. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

Steering
Filed Feb 26, 20202,024 milesFL

DRIVING ON CITY STREETS - CAR STEERING WHEEL PULLS TO RIGHT WITHOUT WARNING - FEELING OF LOSING CONTROL OF CAR BY DRIVER - ALSO PULLS TO THE LEFT WHEN CHANGING LANES TO THE LEFT -- SPEED 40 TO 50 MILES AN HOUR - FEELS LIKE STEERING WHEEL IS "LOOSE" OR HAS COME LOOSE. COMPLAINED TO DEALER YESTERDAY - THEY SAID IT IS A SUSPENSION PROBLEM AND TO BRING IT BACK - HAVE AN APPOINTMENT MONDAY MORNING AT 8 AM TO HAVE IT FIXED.

Electronic Stability Control (esc)
Filed Feb 25, 20203,000 milesTX

STEERING SYSTEM/CAR FEELS UNSTABLE AT HIGHWAY SPEEDS ESPECIALLY WHEN WINDY. CENTER DISPLAY CONTROL BUTTONS DON'T ALWAYS FUNCTION. WINDSHIELD HAS CRACKED WITHOUT ROAD HAZARD INCIDENTS

Visibility/Wiper
Filed Feb 25, 202015,000 milesOR

WINDSHIELD CRACK MIDLINE LOWER BLACK BAND STRETCHING ~9 INCHES BOTTOM UP NOTICED 2/23/20. THIS IS THE SECOND OEM WINDSHIELD AND WAS INSTALLED 12/19/19. FIRST WINDSHIELD WAS FACTORY INSTALLED AND HAD A ROCK CHIP THAT SPREAD OVER ENTIRE PASSENGER SIDE OF WINDSHIELD. SUBARU HAS A WINDSHIELD PROBLEM.

Visibility/Wiper
Filed Feb 25, 202031,000 milesTX

WHILE SITTING STATIONARY IN MY DRIVEWAY, I HEARD A POP NOISE AND LOOKED UP AND SAW A SPONTANEOUS CRACK ON MY WINDSHIELD. IT BEGAN AT THE BLACK PORTION OF THE WINDSHIELD, DRIVER SIDE, LOWER HALF. IT TRAVELED ABOUT 5-7 INCHES WITHIN THE FIRST HOUR.

Visibility/Wiper
Filed Feb 25, 20204,700 milesVA

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE PARKED THERE WAS A CRACK THAT DEVELOPED ON THE WINDSHIELD ON THE DRIVER'S SIDE FROM THE TOP CURBING DOWN TO RIGHT BELOW THE REAR VIEW MIRROR. THE CRACK WAS NOT CAUSED BY AN OUTSIDE SOURCE. THE VEHICLE WAS TAKEN TO (FARRISH SUBARU 10407 FAIRFAX BLVD, FAIRFAX, VA 22030 (888) 485-6484) WHERE THE VEHICLE WAS INSPECTED AND THE WINDSHIELD WAS REPLACED UNDER WARRANTY. THE FAILURE WAS EXPERIENCED A SECOND TIME. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.

Visibility/Wiper
Filed Feb 25, 2020600 milesCO

WINDSHIELD CRACKED, VEHICLE WAS ONLY A COUPLE OF MONTHS OLD. WINDSHIELD CRACKED WHILE WE WERE SITTING IN A PARKING LOT - THE DEFROSTER WASN'T ON AND THERE WAS NOTHING THAT TOUCHED THE WINDSHIELD. CAR WAS PARKED AND THE CRACK JUST FORMED SPONTANEOUSLY, 2 PEOPLE WITNESSED THE CRACK IN REAL TIME. STARTED VERTICALLY FROM THE BOTTOM CENTER OF THE WINDSHIELD, WENT UP APPROXIMATELY 5 INCHES, THE SPREAD SIDEWAYS ABOUT 12 INCHES IN EITHER DIRECTION.

Visibility/Wiper
Filed Feb 24, 20206,000 milesCA

2019 SUBARU OUTBACK FRONT WINDSHIELD SUDDENLY DEVELOPED A CRACK FOR NO REASON. I WAS DRIVING ON THE HIGHWAY, HOLDING A SMOOTH STEADY SPEED, AND WAS ACTUALLY LOOKING AT THE LOCATION WHERE THE CRACK STARTED. I HEARD AN AUDIBLE SHARP "CRACK" SOUND AND I SAW A 6" VERTICAL CRACK SUDDENLY APPEAR IN THE WINDSHIELD STARTING FROM THE BOTTOM MIDDLE OF THE WINDSHIELD. THERE WAS NO REASON FOR THE CRACK TO DEVELOP -- NO ROCKS OR PEBBLES HIT THE WINDSHIELD, NO OTHER CARS WERE NEARBY, AND NO EXTERNAL OBJECT CAME INTO CONTACT WITH THE CAR. I HAD JUST PURCHASED THE CAR A COUPLE OF WEEKS EARLIER. OVER THE NEXT FEW DAYS, THE CRACK SPREAD SIDEWAYS LEFT AND RIGHT IN THE FORM OF A T. EXCEPT FOR THE INITIAL CRACK, WHICH HAPPENED WHILE DRIVING, THE EXPANSION OF THE CRACK HAS HAPPENED WHEN THE CAR HAS BEEN SITTING IN MY DRIVEWAY. I WAS SURE I WAS NOT AT FAULT FOR THE CRACKING, SO I WENT ONLINE TO SEARCH AND I FOUND PLENTY OF SIMILAR COMPLAINTS FROM OTHER SUBARU OWNERS (SEE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T82803_DS994225). THIS SEEMS LIKE A COMMON PROBLEM THAT WAS NOT DISCLOSED AT THE TIME OF PURCHASE OF THE VEHICLE.

Unknown or Other
Filed Feb 24, 20205,000 milesAZ

THE WINDSHIELD ON MY 2019 SUBARU OUTBACK CRACKED OUT OF NOWHERE WHILE I WAS DRIVING TO WORK. THERE HAD BEEN NOTHING UP TO THIS POINT THAT WOULD HAVE RESULTED IN THE WINDSHIELD CRACKING. THERE WERE NO CHIPS OR DENTS PREVIOUS TO THE CRACKING.

Visibility/Wiper
Filed Feb 24, 202018,000 milesAR

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED THE WINDSHIELD CRACKED. THE CONTACT STATED WHILE DRIVING BETWEEN 40-45 MPH THE WINDSHIELD EXPERIENCED ANOTHER CRACK. THE VEHICLE WAS TAKEN TO SUBARU LITTLE ROCK, AR LOCATED AT 12121 COLONEL GLENN RD, LITTLE ROCK, AR 72210, TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

Visibility/Wiper
Filed Feb 24, 202016,600 milesMS

BACK IN FIRST WEEK OF JANUARY, I WAS COMMUTING TO WORK VIA INTERSTATE. THERE WAS A BUMP SINCE THE ROADS ARE UNEVEN AND GOING OVER THE BRIDGE, AS SOON I WENT OVER I HEARD A CRACK. I SAW THERE WAS A CRACK ON THE WINDSHIELD FROM THE TOP OF HOOD, UP TO FRONT OF THE REARVIEW MIRROR. SINCE THEN, IT SLOWLY GOT WORSE.

Vehicle Speed Control
Filed Feb 23, 20205,000 milesNJ

THE WINDSHIELD OF MY 2019 SUBARU OUTBACK SPONTANEOUSLY CRACKED. I WAS DRIVING DOWN A HIGHWAY AT ABOUT 50 MPH, WITH NO ONE IN FRONT OF ME OR COMING THE OTHER WAY. THE WINDSHIELD WAS NOT HIT BY ROAD DEBRIS OR ANYTHING OF THE SORT. THERE WAS JUST A LOUD "POP". THE EYESIGHT FUNCTIONALITY IS NOW INCONSISTENT AS THE CRACK EXTENDED FROM 6 INCHES TO ACROSS THE WHOLE WINDSHIELD IN A FEW HOURS. THE TEMPERATURE WAS NOT BELOW FREEZING AND WAS ABOUT 45-50 DEGREES. THE COSTS TO REPLACE A WINDSHIELD LIKE THIS ARE EXORBITANT BECAUSE OF ALL OF THE "SAFETY" FEATURES AND RE-CALIBRATING INVOLVED. I BROUGHT THE PROBLEM TO THE ATTENTION OF MY LOCAL SUBARU DEALER AND WAS TOLD IT IS NOT COVERED UNDER WARRANTY. I INQUIRED ABOUT KNOWN DEFECTS WITH THE WINDSHIELD AND WAS TOLD THERE ARE NO DEFECTS WITH THE WINDSHIELDS IN THE SUBARU OUTBACK 2019.

Visibility/Wiper
Filed Feb 23, 202012,000 milesCO

20" CRACK ACROSS DRIVER SIDE SPONTANEOUSLY APPEARED IN WINDSHIELD WITH NO DAMAGE. WARRANTY DENIED BY SUBARU

Visibility/Wiper
Filed Feb 23, 202010,000 milesPA

I WAS DRIVING ON A HIGHWAY WHEN A CHIP SUDDENLY APPEARED ON THE WINDSHIELD ON THE LEFT SIDE ON THE WINDSHIELD. I THOUGHT THIS WAS STRANGE CONSIDERING I WAS IN THE LEFT LANE OF THE HIGHWAY WITH A LARGE MEDIAN AND NO TRUCKS NEAR ME. OVER THE NEXT HOUR THE CHIP TURNED INTO A 6 INCH PLUS CRACK. I HAVE SINCE HAD THE WINDSHIELD REPLACED UNDER MY CAR INSURANCE POLICY.

Visibility/Wiper
Filed Feb 23, 202013,000 milesWV

I WAS DRIVING DOWN THE ROAD AND HEARD A LOUD CRACK. I DIDN'T THINK ANYTHING OF IT BECAUSE I DIDN'T SEE ANYTHING AT THE TIME. A FEW DAYS LATER MY WIFE WAS DRIVING THE CAR AND HEARD A LOUD CRACK AND LOOKED AT THE WINDSHIELD TO SEE A CRACK FORMING ACROSS THE WINDSHIELD. IT REACHED ALMOST TO THE DRIVER SIDE VIEW WAY. THERE WAS NOT A POINT OF IMPACT IT STARTED ON THE VERY EDGE OF THE WINDSHIELD OUT OF SIGHT FROM INSIDE THE CAR. I THOUGHT MAYBE A ROCK CAME OUT OF NO WHERE AND THAT IS WHAT MY WIFE TOLD THE INSURANCE COMPANY WHEN WE GOT IT FIXED BY SAFELITE, THEN I SAW THE NOTICE ABOUT THE DEFECTIVE WINDSHIELDS AND TOLD ME TO FILE THE CLAIM THAT IS WHAT HAPPENED TO US.

Visibility/Wiper
Filed Feb 23, 2020TX

WINDSHIELD IS CRACKED ACROSS PASSENGER SIDE TO MIDDLE OF WINDSHIELD.. WAS DRIVING AT HIGHWAY SPEED AND IT SPONTANEOUSLY CRACKED . THE CRACK GREW OVER A COURSE OF ABOUT 2 WEEKS..

Visibility/Wiper
Filed Feb 22, 202042 milesVA

WINDSHIELD CHIPPED WHILE DOING 55 ON HIGHWAY. SMALL ROCK WAS THROWN UP BY PASSING VECHICLE. OUTBACK WAS ONLY 9 HOURS OLD AND HAD 42 MILES ON THE ENGINE.

Unknown or Other
Filed Feb 22, 2020800 milesFL

FRONT WINDOW CRACKED IN MOTION ON A HIGHWAY GOING FORWARS.

Visibility/Wiper
Filed Feb 22, 202011,000 milesUT

WINDSHIELD CRACKED FOR NO REASON.

Visibility/Wiper
Filed Feb 22, 2020125 milesCA

THERE IS A SMALL CRACK IN THE WINDSHIELD ON THE LEFT SIDE OR DRIVER'S SIDE OF THE CAR. THE CRACK OR DEFECT APPEARS TO BE IN BETWEEN THE GLASS.

Visibility/Wiper
Filed Feb 22, 202023,280 milesIL

WINDSHIELD CRACKED ACROSS DRIVERS SIDE WITH TOO LONG CRACKS WHILE DRIVING ON THE ROAD. REPLACED AND PAID FOR BY MYSELF AND MY INSURANCE 1/13/20

Electrical System
Filed Feb 20, 202011,300 milesCA

APPLE CARPLAY AND STARLINK WILL FREEZE AND MAKE A LOUD "RINGING SOUND" UNTIL VEHICLE IS TURNED OFF AND TURN BACKED ON.

Unknown or Other
Filed Feb 19, 202012,000 milesCA

I PURCHASED A 2019 SUBARU OUTBACK FOUR MONTHS AGO AND AM NOW ON MY THIRD WINDSHIELD. I HAVE BEEN DRIVING FOR 35 YEARS AND AT BEST HAD A SMALL CHIP ON MY WINDSHIELD. 4 MONTHS 3RD WINDSHIELD. NOT A CHIP BUT TOTALLY SHATTERED. WITH THE EYESIGHT TECHNOLOGY IN THE CAR IT'S VERY EXPENSIVE TO REPLACE. THE FIRST WINDSHIELD WAS HIT BY SOMETHING THAT GRAZED OFF THE WINDSHIELD. THE SECOND I CAME OUT IN THE MORNING AND THE WINDSHIELD HAD A TWO FOOT LONG SPIT DOWN THE CENTER OF IT.

Electronic Stability Control (esc)
Filed Feb 16, 20207,250 milesNY

WINDOW SLOW/STOP GOING UP ON DRIVER SIDE DOOR, AUDIO SYSTEM WAS HAVING LOUD POPPING NOISE, SYSTEM THAT IS SUPPOSED TO TELL YOU WHEN HOW CLOSE YOU ARE TO ANOTHER CAR/AUTOMATICALLY BREAK- TURNS OFF ON OWN/SAYS NO SIGHT CAMERA.

Visibility/Wiper
Filed Feb 16, 202012,500 milesTX

SEPTEMBER 20, 2019. I WAS DRIVING TO WORK SURROUNDED BY AN OPEN FIELD AND NOTHING ELSE. A SPONTANEOUS FAULT APPEARED IN MY WINDSHIELD. ON THE WAY HOME THE SAME DAY, A SECOND ONE APPEARED OUT OF NOWHERE AND WITHOUT ANYTHING STRIKING THE WINDSHIELD. OVERNIGHT THE SECOND FAULT GREW LONG CRACKS FROM IT WHICH WE NOTICED. THIS IS CLEARLY A MANUFACTURING FAULT. I FEEL BADLY BECAUSE IT IS MY FIRST SUBARU PURCHASE AND HAVE BEEN MOSTLY DELIGHTED SO FAR. THERE IS NO IMPACT TO THE CAR'S WINDSHIELD, AND THE DAMAGE SPONTANEOUSLY APPEARED IN TWO PLACES JUST HOURS APART.

Visibility/Wiper
Filed Feb 15, 202010,000 milesWA

MY WINDSHIELD WAS CRACKED STARTING UNDER THE WIPER BLADE, AT THE LOWER CENTER OF THE WINDSHIELD, AND CRACKED UPWARDS ABOUT 5 INCHES, AND SPILT IN TWO DIFFERENT DIRECTIONS. ONE LENGTH ABOUT 9 INCHES AND THE OTHER SIDE ABOUT 12 INCHES, AND THE CRACKS SEEM TO BE EXTENDING. THE CAR WAS PARKED IN MY DRIVEWAY. AS I SEE IT, AROUND THE CRACK THERE ARE NO CRACKS, DINGS, CHIPS, OR ANY MARKS. THE LOOK OF THE CRACK DOESN'T RESEMBLE DIFFERENT SHATTER. MY CAR IS A 2019 VEHICLE THAT ONLY HAS ABOUT 10,000 MILES SO QUITE NEW.

Visibility/Wiper
Filed Feb 15, 202025,759 milesKS

2019 SUBARU OUTBACK PURCHASED DECEMBER 2018, SAND STRIKE CHIPPED AND CRACKED THE WINDSHIELD WITHIN ONE MONTH. THIS MORNING AS WE WERE DRIVING DOWN THE STREET WITH NO OTHER TRAFFIC MY WIFE NOTICED A CRACK FORMING AND GROWING UP FROM THE BOTTOM OF THE WINDSHIELD ON THE PASSENGER'S SIDE. THE CRACK IS NOW 17" LONG

Visibility/Wiper
Filed Feb 15, 202010,188 milesCA

WINDSHIELD CRACKED WHILE PARKED OVERNIGHT, NOTHING APPARENT CAME IN CONTACT WITH IT TO CAUSE THIS.

Visibility/Wiper
Filed Feb 12, 202015,645 milesCA

WINDSHIELD IS TOO SOFT AS I TWO PLACES THAT HAVE CRACKED AND ONE THAT CHIPPED. THE ITEMS THAT HIT THE WINDSHIELD WERE SMALL AND SHOULDN'T HAVE CAUSED THE DAMAGE THEY DID. I'VE HAD OTHER VEHICLES THAT WERE HIT BY MUCH BIGGER DEBRIS AND NO DAMAGE. WINDSHIELD IS SUBSTANDARD. ALL DAMAGE OCCURRED WHILE DRIVING ON THE FREEWAY. I CAN PROVIDE PHOTOS BUT I DID HAVE SAFELITE REPAIRS TWO OF CRACKS.

Visibility/Wiper
Filed Feb 11, 202012,200 milesAL

I BOUGHT MY OUTBACK NEW AT THE END OF AUGUST 2019 AND SINCE THEN THE WINDSHIELD HAS CRACKED 3 TIMES AND I HAVE HAD TO REPLACE IT ALL 3 TIMES. I WAS DRIVING ALL 3 TIMES. TWICE I BELIEVE A PEBBLE HIT THE WINDSHIELD BUT THE THIRD TIME NOTHING HIT THE WINDSHIELD. LUCKILY WHEN I BOUT IT THE SALESMAN SUGGESTED I GET THE EXTENDED WINDSHIELD INSURANCE. NOW I KNOW WHY. THERE IS SOMETHING THAT NEEDS TO BE DONE WITH THESE WINDSHIELDS, THEY ARE DANGEROUS.

Unknown or Other
Filed Feb 6, 20205,000 milesGA

WINDSHIELD CRACKED WHILE CAR WAS STATIONARY

Visibility/Wiper
Filed Feb 5, 20205,100 milesSC

I WAS DRIVING INTO WORK ON A SMOOTH ROAD IN CLEAR CONDITIONS WHEN I HEARD A POP. WINDSHIELD HAD A LARGE STAR BUST AND CRACK SPREADING FROM THE CENTER. NOTHING HIT THE WINDSHIELD. THERE WEREN'T ANY EXTREME TEMPS (IT WAS ABOUT 60 DEGREES OUT) AND I DIDN'T HAVE THE HEAT OR AC ON.

Service BrakesCrash
Filed Feb 5, 20204,500 milesPA

ON THE EVENING OF DECEMBER 23, 2019 I HIT A DEER GOING APPROXIMATELY 25 MILES/HOUR. THE DEER DARTED OUT IN FRONT OF. I DID NOT HAVE TIME TO TAKE MY FOOT OFF THE GAS. HOWEVER, THE AUTO-BRAKING FUNCTION ON THE CAR INITIATED. THE COLLISION DID DAMAGE TO THE FRONT GRILL AREA AND RIGHT FRONT QUARTER PANEL. THE AIR BAGS (DRIVER'S AND SIDE CURTAINS) DEPLOYED. AFTER THE COLLISION AND INITIAL AUTO-BRAKING, I LOST ALL ABILITY TO BRAKE USING THE BRAKE PEDAL. THE CAR CONTINUED FOR APPROXIMATELY ANOTHER QUARTER MILE BEFORE COMING TO A STOP. BEFORE THE CAR CAME TO A STOP, I JUMPED/ROLLED OUT OF THE CAR BECAUSE I WASN'T SURE IF THE CAR WAS ON FIRE. THE WHITE DUST AND SMELL (FROM AIR BAGS) HAD ME CONCERNED. MY MAJOR CONCERN NOW IS THAT I LOST NORMAL BRAKING ABILITY. THIS SHOULD BE LOOKED AT. THE PENNSYLVANIA STATE POLICE REPORT NUMBER IS PA 2019-1706182. INSURANCE COVERAGE WAS BY NATIONWIDE. MY CALIM NUMBER IS 022305-GK. THE CAR IS BEING REPAIRED BY CAR CARE COLLISION IN HONESDALE, PA.

Structure › Body
Filed Jan 30, 20206,600 milesOR

I GOT INTO MY CAR THAT WAS PARKED IN MY DRIVEWAY AND NOTICED A LARGE CRACK IN MY WINDSHIELD ON THE DRIVER'S SIDE. IT WAS NOT THERE THE NIGHT BEFORE AND THERE WAS NO IMPACT TO MY WINDSHIELD. SINCE THEN THE CRACK HAS SPREAD ABOUT 1/3 OF THE WAY ACROSS THE WINDSHIELD. AGAIN, SPONTANEOUSLY WITH NO IMPACT.

Visibility/Wiper
Filed Jan 29, 202011,000 milesPA

CRACK IN WINDSHIELD AFTER BEING HIT BY BIRD DROPPING JUST ABOVE THE REAR VIEW MIRROR. CRACK SPREAD TO 6-8 INCHES AND NEEDS TO BE REPLACED.

Visibility/Wiper
Filed Jan 22, 202015,950 milesTN

WINDSHIELD CRACKED ABOUT 10 INCHES WHILE DRIVING IN COLD WEATHER WITH NO APPARENT REASON WHILE DRIVING ABOUT 55 MPH ON HIGHWAY WITH DEFROST ON

Visibility/Wiper
Filed Jan 22, 202015,000 milesTX

I WAS DRIVING DOWN THE HIGHWAY AND MY WINDSHIELD CRACKED ON THE BOTTOM LEFT OR DRIVERS SIDE. THERE WAS NO IMPACT ON THE WINDSHIELD OF ANY KIND. NO TRAFFIC AND SMOOTH HIGHWAY. TEMP WAS AROUND 66 DEGREES. STARTED OUT AS A 5 INCH CRACK FROM THE BOTTOM UP AND HAD A VERY SMALL DIVOT. THEN SPREAD TO A 10 INCH CRACK VERY QUICKLY. I CALLED THE DEALERSHIP AND THEY SAID CRACK WAS CAUSED BY OUTSIDE FORCE DUE TO THE TINY DIVOT. THEY SAY THE ONLY WAY FOR A DIVOT IS IMPACT WITH A OUTSIDE FORCE. THAT IS NOT A TRUE STATEMENT. A SMALL DIVOT CAN OCCUR FROM A STRESS CRACK OF FROM SPONTANEOUSLY CRACKING. THE EYESIGHT TECHNOLOGY DOES NOT WORK WITH ANY OTHER WINDSHIELD, YOU MUST BUY THE FACTORY WINDSHIELD. I DO NOT FEEL SAFE DRIVING MY CAR WITH A SUBPAR WINDSHIELD. PLEASE HELP IN THIS VERY SERIOUS SAFETY ISSUE BEING IGNORED BY SUBARU. I HAVE ZERO CONFIDENCE IN THE NEW WINDSHIELD. THIS NEEDS TO BE ADDRESSED.

Electrical System
Filed Jan 22, 20206,000 milesWA

CAR BATTERY COMPLETELY DRAINED AFTER SITTING OVER NIGHT IN GARAGE. NO ELECTRICAL LEFT ON TO CAUSE DRAINAGE, CAR WAS LOCKED AFTER USE. APPROX 6K MILES ON VEHICLE, NO PRIOR INDICATION OF BATTERY FAILURE.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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