Page 12 of 21 · complaints 551–600 of 1,036

2019 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Unknown or Other
Filed Jul 5, 2021CO

UNKNOWN Three times in five months when the car has been running and then turned off it won't start again for 15-30 minutes. Everything regarding the engine is locked. Can't even put in neutral to move vehicle if in traffic.

Visibility/Wiper
Filed Jul 5, 2021NY

2019 Subaru Outback the mileage running 22k has cracked the windshield, there's no mark rock chips. Just I found the cracked window while driving.

Visibility › Windshield
Filed Jul 2, 202113,000 milesIL

The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 65 mph, the front windshield cracked when a stone hit the upper right corner of the windshield. There were no reported injuries. The vehicle was taken to the local dealer and diagnosed that the windshield needed to be replaced. The vehicle was not repaired. Additionally, the contact was provided a 2021 Subaru Outback loaner and while driving, the windshield cracked when a stone struck the front windshield. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.

Visibility/Wiper
Filed Jul 2, 2021AZ

Windshield spontaneously fractures from drivers side edge in the shape of a curly bracket. First windshield was replaced Nov 2019 due to stone facture - legit breakage. Second windshield March 2020 suddenly cracked from drivers side midway up the window from drivers edge across drivers view while sitting still on a freeway in rush hour as the temperature changed (micro storm in Phoenix) a loud bang and the windshield split from the drivers edge across. Third time July 2021 sitting in the garage window spontaneously cracked over night from same area driver side midway up forming the same partial bracket like shape. Crack also appears to be the same height up from the bottom of the windshield. Never had so many broken windshields on one vehicle in my 35 years of driving.

Electrical System
Filed Jun 30, 2021CA

Battery will not hold a charge even after replaced 3 times by the factory

Visibility/Wiper
Filed Jun 29, 2021WA

We have had to replace 2 windshields on our vehicle and 1 on a loaner while ours was in shop for window replacement. Also while our car was in shop having 2nd windshield replaced, they had to delay giving us our car back stating the windshield shattered while being installed. That is 4 windshields in 30,000 miles. The smallest ding in these windshields cause an immediate crack from side to side obscuring visibility making them dangerous to drive. On these cracks you can see the windshields are incredibly thin. There is clearly an issue with how these are made and immediate safety hazard. I also believed the cost of these replacements should be made clear to consumers at purchase due to the extremely high cost associated with replacement.

Visibility › Windshield
Filed Jun 24, 202126,000 milesNJ

The contact owns a 2019 Subaru Outback. The contact stated after exiting a car wash drive-thru, while drying the windshield he noticed and small 1-inch crack located on the lower driver side. The contact stated while driving 30 mph, the windshield crack started to expand across the center of the windshield. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.

Visibility › Windshield
Filed Jun 24, 202126,000 milesNJ

The contact owns a 2019 Subaru Outback. The contact stated that the windshield abruptly fractured. The contact stated the windshield fractured on the driver’s side 1 to 2 inches and the fractured expanded to the entire windshield. The contact stated that an object did not hit the windshield The vehicle was taken to the dealer, the dealer information was not available however, they replaced the windshield. The manufacturer was not contacted. The failure mileage was 26,000. The VIN was not available.

Visibility/Wiper
Filed Jun 22, 2021WA

Windshield cracked after small rock hit it. This should not have caused any damage.

Electrical System
Filed Jun 21, 2021OR

Battery failed prematurely. Vehicle purchased in December 2018. Battery totally failed in February 2021 with only 22,576 miles on car. Battery charged at repair shop. Battery failed again and was replaced on March 15, 2021. Battery failed again on April 29, 2021. Subaru of Oregon in Medford service representative replaced the battery again. He said the battery put in on March 15 was faulty. Had that battery tested at independent repair shop. The tests showed nothing was wrong with the previous battery. On June 15 had to recharge the battery again. Concerned about being stranded due to battery failure. The Outback must have an electrical issue that is draining the battery (per class action law suit Amy Burd, et al, v. Subaru of America Case No 1:20-cv-03095, US District Court, District of New Jersey) Subaru of Medford denies problem

Electrical System
Filed Jun 18, 2021NY

The battery died, 2 times in approximately 2 weeks with no lights left on or doors open. This has occurred at least one other time.

Electrical System
Filed Jun 16, 2021NC

Car was purchased 2/25/19. At 6,824 miles (10/28/19), our car began to no turn on. After a 3-4 times of jumping it, the battery stopped responding to the jump. Subaru had to tow it from our house because the battery was totally done and they couldn't even start it. Subaru said that the battery was defective (or might have a larger issue with the electrical system in their words). They replaced the battery and it began working again (7,000 miles - 11/4/19). Now, at 13,808 miles (6/16/21) - we've had 2 more instances in the past 2 weeks of the car not starting. In addition, the passenger side window no longer operates from the driver side door. We are confident that these issues are not being caused by lights left on, etc. We are taking it in again for another inspection. I have come to understand that this may be a design flaw with the electrical system including the 2019 Outback model.

Electrical System
Filed Jun 11, 2021UT

Parasitic battery drain frequently causes my battery to die after only hours parked. I often have to jumpstart the car in the morning.

Structure › Body
Filed Jun 11, 2021CA

Three windshields have now cracked beyond repair and needed to be replaced with barely 33,000 miles on the vehicle. The first replacement was done in July 2019 when the car was barely six months old. The second replacement was done in April 2021, barely two months ago. That third windshield cracked the second week of June 2021. It is currently scheduled for replacement.

Visibility › Windshield
Filed Jun 9, 2021NJ

The contact owns a 2019 Subaru Outback. The contact stated while entering the vehicle after a short drive to the store he noticed a crack near the front passenger’s side of the windshield. The contact stated that there was no impact on the windshield to cause the damage. The contact stated it had started raining for a short time while he was in the store. Once he returned to the vehicle he noticed the crack. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was not provided.

Unknown or Other
Filed Jun 8, 2021OR

In February 2021 I noticed that there was a long crack developing in my windshield - literally not there the night before - and there was no chip or location of rock impact, it simply cracked from the very top of the windshield.

Visibility/Wiper
Filed Jun 8, 2021UT

While sitting at a stoplight, I heard a loud cracking sound and noticed a large crack had begun to form from the side of the windshield. Nothing had fallen onto, or hit the windshield, it seemed to just crack for no apparent reason.

Forward Collision Avoidance › WarningsCrash1 injured
Filed Jun 7, 20215,794 milesWA

Drove into the Walgreen's parking lot, made several low speed turns to arrive at the west side of the building. Pulled into an empty parking space. Entered parking space at very low rate of speed and proceeded to brake to a full stop. Moved shift lever with the intent to move transmission from Drive to Park and despite my foot still being on the brake, the car suddenly lurched forward, drove over the curb and sidewalk, crossed sidewalk and hit the side of the store (a brick wall). Car bounced back to a midpoint of the sidewalk. Engine was still running but car came to a full stop. I turned off the engine. Two Walgreen employees came out to see if I was OK (they heard the impact). I told them I was but later my chest hurt and I found a bruise suggesting impact with the steering wheel. Entire front of car is damaged. There were no warning notifications from the car (no parking or forward collision warnings). My right foot never left the brake pedal. The "unexpected acceleration" lunge forward occurred with the attempted shift of the transmission from Drive to Park. The transmission ended up being in Neutral when the car finally stopped moving. Floor mat was in the normal position, secured by the built-in pins, had not shifted and was not near the brake or accelerator (gas) pedal. Cruise control was not turned on. This was a routine trip to a local store.

Structure › Body
Filed Jun 5, 2021NC

Windshield seemingly cracked without any provocation/collision. Crack occurred while vehicle was parked away from traffic, and requires windshield replacement.

Electrical System
Filed Jun 4, 2021OR

The battery in our brand new 2019 SUBARU OUTBACK kept on being drained after moderate usage. Twice it was from leaving the hatch up for a couple of hours, once we were driving out in the country and parked to look at the scenery briefly and the battery died leaving us stuck out in the middle of nowhere. It didn't feel safe to be out there as night was approaching and we were waiting for a tow truck. All in all had to call SUBARU Roadside Assistance and have the battery jumped on three or four separate occasions. Because of this we bought a portable battery charger to keep in the car at all times because we were afraid of getting stuck with a dead battery. We ended up needing to use that battery charger on about 3 different occasions. Eventually the electrical system started acting very erratic with spontaneous alarms, loud chirping sounds and door locks so we took it in to Southern Oregon SUBARU who replaced the battery for us. Changing the battery seemed to fix all of the problems. That was in February 2021. The battery had a 30 month warranty. This week on June 1, 2021 we came back from vacation where we had left the SUBARU safely parked in our driveway. It would not start when we returned. We only have 1 vehicle so this was very inconvenient for us. The battery was dead. We tried to charge it with our battery charger but the battery was just too dead to take a charge. So, we had one night without a vehicle. We called SUBARU roadside assistance and they sent out a tow truck

Visibility/Wiper
Filed Jun 3, 2021TX

Windshield made a sound that sounded like it was hit by a rock or pebble, yet no car was around for a rock or pebble to cause it to fly through the air. The windshield cracked at around the edge of the windshield and within a couple of minutes, the crack extended to around 12 inches. After an hour, the crack extended to across the majority of the windshield. This is the 3rd windshield that had to be replaced. Either the windshield has extensive stresses or it's manufactured too weak and can cause a safety hazard.

Seats
Filed Jun 3, 2021TX

Driver side seat is sounding like a weak and used bed. I have read on multiple Subaru sites that this has been happening since 2018 on various Subaru vehicles. It's apparently a weld that is weak. This makes it a safety hazard. Due to the fact that Subaru has known about this issue for a year and stilled installed these seats on a 2019 vehicle demonstrates that Subaru has poor quality checks. I asked for a replacement but was quoted over 2k for the replacement. This is just wrong and Subaru needs to replace these seats. If a weld is weak, think what will happen during an accident with that seat.

Electrical System
Filed Jun 3, 2021NJ

Repeated incidences of battery going dead on 2019 Subaru Outback. After 5 times of having to jump the battery to start vehicle, I had to purchase a Battery Booster to keep in the car. At first visit to my Subaru Dealership, a completely dead battery was found and replaced under warranty. Battery continued to die, sometimes after being in the garage for up to one week [when a boost was required], and once after a 76 mile highway trip, it was dead again after one full day parked. There have been 2-3 occasions when it seems to be related to operation of the liftgate. Liftgate becomes inoperative and must be manually opened and recycled and battery jumped for engine start. A second visit to the Dealership determined all in working condition after a full diagnostic check. Car is working normally at this time, one week after Dealership checkout. As this seems to be a frequent issue with other Subaru owners, I am carrying my Battery Booster on board at all times. This seems to be a known issue [by Subaru] for 2017-2019 models. Otherwise, I love the Outback, but this annoying issue is disconcerting, to say the least.

Visibility/Wiper
Filed Jun 1, 2021OR

Broken windshield - twice in 5 months traveling the same road that I traveled with a 2007 Jeep and never had a broken windshield in 13 years. I believe these windshields are to thin and are subject to cracking. The first time I was hit with a very small rock, barely a ping, the 2nd time I was hit with a larger rock, but way up near the roof which shouldn't have caused a broken windshield. I have been driving 54 years and this is the first auto with such a sensitive windshield. I will sell this vehicle if this happens again.

Visibility/Wiper
Filed May 27, 2021MI

Small chip in windshield, quickly developed into a crack all the way across

Electrical System
Filed May 26, 2021CO

1. System failed. We purchased this car on 6/2/20, with a mileage of 6,174 miles. We are retired and don't drive much; for shorter distances we mostly rode our bicycles. In our recent living environment we can park cars outside in spaces, and in a large underground parking garage. While we did not drive much, I still needed to work on bicycles using tools stored in the rear trunk compartment, with the trunk lid in open position. What I did not know was that even the mere open car trunk was run electrically, though the large electronic dashboard gave a clue of a rather massive reliance on functions run electronically; after a mere 2-3 days of not driving we were made rudely aware that keeping the trunk lid open for any amount of time was a recipe for not being able to use the car when most needed; I should add here that the many Subaru drivers in our complex did not seem to have that problem as they are all "professional" drivers. We called our designated towing service and had to wait for over 3 hours for a rep to show up. Not having bought a car in years we were amazed how quickly the tow driver pulled out an electronic gadget and started the car. It immediately bought one like that, an electronic jump starter. SAFETY. Had my wife had to find transportation to an urgent appointment it would have become a safety problem. PROBLEM CONFIRMATION. No, it has not, except by me, as any greater than fleeting use of electricity in this car is a recipe for disaster. COMPONENT INSPECTED

Unknown or Other
Filed May 24, 2021OK

The windshield on this Subaru has been replaced 4 times. Each time has been a crack that starts where the frame and windshield meet. No breakage or cracks have occurred in the center of the glass. The glass has been replaced by the dealer, and replacement has been needed within 6-9 months. The last occurrence was in my (driver) line of sight, which was a safety hazard. The prior 3 occurrences originated on the passenger side. The manufacturer is aware of this problem, with no recall or attempt to change the windshield glass.

Visibility › Windshield
Filed May 24, 202150,000 milesNC

The contact owns a 2019 Subaru Outback. The contact stated that the vehicle was parked, when she noticed there was a crack on the passenger's side windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 50,000.

Visibility/Wiper
Filed May 23, 2021TX

Today May 22 around 4:19 PM no cars close to us while driving we had the front windshield spontaneously crack there was no impact there was no impact heard all we heard was like cracking sound I have seen online where Subaru is using an acoustic type of glass and people are reporting cracked windshields I would like to have this investigated furthermore I’d like to have Subaru repair my vehicle.

Electrical System
Filed May 21, 2021MA

My battery has gone dead twice in the past 2 weeks leaving me stranded and needing to find someone to come jump start my car.

Visibility/Wiper
Filed May 18, 2021FL

Driving down the Interstate the front windshield sounded like a pebble hit it even though there were no other cars in front of ours. Later that day, the small mark cracked two more inches along the drivers side. Within another day the crack has now extended for approximately one foot in one direction and another foot in the other direction, in a circular pattern.

Electrical System
Filed May 17, 2021VA

Car battery has failed no less than three times. Upon failure, car is completely inoperable. Used Subaru roadside assistance to jump the car. The battery has drained on more than one occasion. No inspections. No warnings or prior symptoms before the dead battery. Available for inspection upon request.

Visibility › Windshield
Filed May 17, 20214,600 milesWA

THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT WINDSHIELD SUDDENLY CRACKED WITHOUT INCIDENT OR IMPACT. THE CRACK WAS LOCATED AT THE BOTTOM CENTER SECTION OF THE WINDSHIELD. THE CONTACT INDICATED THAT THE FAILURE OCCURRED TWO TIMES PREVIOUSLY. THE LOCAL DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,600.

Unknown or Other
Filed May 17, 2021NY

Vehicle was parked for four and a half days in a public garage, with which I pay for monthly parking. Upon my request, vehicle was waiting for me to pick it up. The vehicle seemed to be intact. Just after leaving the garage, I used the front, then the back wipers to clean the windshields. The back (hatch) windshield completely shattered into the vehicle. Nothing hit it, no accidents with other vehicles or objects occurred. While no one was hurt, the incident was alarming. The integrity and strength of a vehicle's windows/ and windshields are important. There was no prior warning or alert.

Electrical System
Filed May 15, 20217,000 milesWI

CONTINUED DRAIN ON THE BATTERY WHEN THE VEHICLE IS SHUT OFF. BATTERY DEAD AND HAD TO BE REPLACED. VEHICLE WAS APPROXIMATELY 1.5 YEARS OLD.

Electrical System
Filed May 15, 2021IL

THE BATTERY COMPLETELY DRAINED AFTER ONLY 30 MINUTES OF TURNING CAR OFF. WE HAD TO HAVE A SERVICE CALL.

Visibility/Wiper
Filed May 15, 202116,000 milesOH

WE WERE DRIVING ON THE HIGHWAY WHEN OUR WINDSHIELD CRACKED. WE AREN'T SURE IF THE CRACK WAS CREATED BY A ROCK OR NOT BECAUSE WE DIDN'T SEE ANYTHING HAPPEN. IT JUST CRACKED AND SPLIT AND AS WE DROVE, IT CONTINUED TO GROW. IT'S ABOUT 9 INCHES AT THIS POINT.

Unknown or Other
Filed May 13, 202146,000 milesMI

WE WERE DRIVING SOUTH ON 275 BETWEEN 8MILE AND 7MILE IN MICHIGAN IN OUR 2019 SUBARU OUTBACK AND OUT OF NOWHERE WHAT SOUNDED LIKE A PISTOL BEING SHOT NEXT TO OUR EARS WENT OFF AND GLASS CAME POURING IN FROM THE SUNROOF. WHAT HAPPENED WAS THE SUNROOF EXPLODED OUT OF NOWHERE. WHILE DRIVING 70MPH ON THE HIGHWAY. WE CONTACTED SUBARU OF AMERICA AND THEY TOLD US THAT WITHOUT EVERY SHARD OF GLASS FOR THEM TO INSPECT WE COULD NOT PROVE THAT IT WAS A DEFECT. HOWEVER LET ME MAKE A NOTE THERE WERE NOT CARS VERY CLOSE TO US, WE WEREN'T GOING UNDER A BRIDGE AND THERE WASN'T ANY ONE THROWING THINGS ON THE SIDE OF THE HIGHWAY. HOWEVER SUBARU BLAMED AN IMAGINARY PEBBLE THAT HIT THE TOP OF THE SUNROOF DEAD ON AND THAT IMAGINARY PEBBLE DID NOT END UP INSIDE OF OUR CAR.

Electrical System
Filed May 8, 202127,000 milesMA

APX APR 25, 2021 NOTICED CRACKED WINDSHIELD IN AM WHEN STARTING CAR FOR WORK. CRACK WAS IN MIDDLE OF WINDSHIELD. CAR PARKED IN DRIVEWAY OVERNIGHT. NOTIFIED INSURANCE COMPANY, TOLD ME TO HAVE IT FIXED AT SAFELITE AUTO GLASS WO# 388826. ALSO NOTICED MY ACCESSORY POWER OUTLET WAS NOT FUNCTIONAL, (INSTRUMENT PANEL)CALLED DEALER, MADE APPOINTMENT TO HAVE IT REPAIRED. ALSO NOTICED MY

Visibility/Wiper
Filed May 8, 202126,500 milesTX

MY 2019 SUBARU OUTBACK HAD A CRACKED WINDSHIELD AT THE BOTTOM/SIDE OF THE PASSENGER SIDE WITH NO SIGN OF IMPACT WHEN I FIRST PURCHASED IT. THE DEALERSHIP REPLACED THE WINDSHIELD. I HAD A SMALL ROCK IMPACT NEAR THE LINE OF SIGHT CAMERAS THAT WAS EASILY REPAIRED BY SAFELIGHT WITH NO ISSUES WITH CRACKING. TODAY I CAME OUT OF THE GROCERY STORE TO FIND MY PARKED OUTBACK'S WINDSHIELD HAS A CRACK FROM THE SAME PASSENGER SIDE POINT AS THE FIRST CRACK. THE CRACK WAS ALL THE WAY TO THE CENTER OF THE WINDSHIELD. THERE IS A VERY SMALL CHIP LOOKING IMPACT (SMALLER THAN THE POINT OF A BALL POINT PEN) APPROX 4" FROM THE LOWER CORNER PASSENGER SIDE. I DO NOT RECALL HEARING AN IMPACT AT ANY POINT. BEYOND NOT HEARING AN IMPACT THE PROBLEM IS THAT THERE IS NO WAY ON EARTH THAT A SAFESUBARU WINDSHIELD SHOULD CRACK SO DEEPLY AND SO LONG FROM A TINY IMPACT. I HAVE BEEN READING THAT MANY OTHER SUBARU DRIVERS ARE HAVING THIS PROBLEM. SOMETHING NEEDS TO BE DONE TO MAKE SUBARU PROTECT THEIR DRIVERS FROM DEFECTIVE WINDSHIELDS, AS THEY SEEM TO BE TAKING ZERO RESPONSIBILITY FOR THE HUGE SAFETY RISK THESE POORLY DESIGNED WINDSHIELDS ARE CAUSING.

Electrical System
Filed May 7, 202116,000 milesCA

THE CAR REPEATEDLY DRAINS THE BATTERY FOR NO OBVIOUS REASON, LEAVING US STRANDED WITH A VEHICLE THAT CANNOT EVEN BE JUMPED TO START. THE BATTERY IS SO DEAD I CAN'T EVEN GET THE DOORS OPEN. IT HAS STRANDED ME AT HOME, AND VARIOUS TIMES WHEN I'VE BEEN OUT DOING ERRANDS. IT'S A SAFETY ISSUE WHEN YOU'RE A SINGLE WOMAN STRANDED SOMEWHERE IN THE DARK. I'VE HAD TO CALL SUBARU SERVICE TO JUMP THE CAR ONCE, HAVE JUMPED IT THREE TIMES MYSELF AT HOME, ONCE AT THE GROCERY STORE, AND HAVE HAD TO PLACE A TOTALLY DEAD BATTERY ON THE CHARGER AT HOME SIX TIMES. IT WAS ALREADY TAKEN IN FOR REPAIR TWICE TO THE DEALER IN SAN LUIS OBISPO, CA,AND THEY "FOUND NOTHING WRONG". BUT, NOW IT'S COMPLETELY AND UTTERLY DEAD IN MY DRIVEWAY AGAIN, AFTER JUST DRIVING IT ON THE FREEWAY FOR TWO HOURS FOUR DAYS AGO.

Unknown or Other
Filed May 6, 20215,500 milesME

2019- CRACKED WINDSHIELD ON PASSENGER SIDE (STATIONARY) UNKNOWN ORIGIN 2/9/2020-CHECK ENGINE LIGHT CAME ON (MOVING ON HIGHWAY) UNKNOWN ORIGIN 2/15/2020- CHECK ENGINE LIGHT CAME ON (MOVING ON HIGHWAY) UNKNOWN ORIGIN 3/15/2020- CHECK ENGINE LIGHT CAME ON (MOVING ON HIGHWAY) UNKNOWN ORIGIN 3/24/2020- CHECK ENGINE LIGHT CAME ON (MOVING ON HIGHWAY) TOLD IT WAS AN OXYGEN SENSOR 4/16/2021- CRACKED WINDSHIELD ON PASSENGER SIDE (MOVING ON HIGHWAY) HIT BY STONE 5/1/2021- CRACKED WINDSHIELD ON PASSENGER SIDE (HAD JUST PICKED UP CAR LESS THAN 24 HRS BEFORE THIS OCCURRED. HAD THE 4/16/21 CRACKED WINDSHIELD REPAIRED AND A REMOTE STARTER PUT IN) (MOVING ON HIGHWAY) UNKNOWN ORIGIN 5/1/2021- WHEN USING KEY INSTEAD OF BRAND NEW REMOTE STARTER (INSTALLED AND PURCHASED FROM SUBARU DEALERSHIP) THE CAR HORN RANDOMLY BEEPS 3-4 TIMES WHEN CAR IS STARTED WITH KEY (STATIONARY) UNKNOWN ORIGIN

Visibility/Wiper
Filed May 4, 202118,300 milesGA

OUR SUBARU 2019 OUTBACK SUFFERED A CRACK DURING NORMAL USAGE ON THE INTERSTATE AT APPROX. 50 MPH. THE CRACK OCCURRED TWO DAYS AGO (ON 5/2/2021) AND HAS SINCE GROWN DUE TO THE VEHICLE'S VIBRATION DURING USE. THE VEHICLE QUALIFIES AS A MAKE AND MODEL UNDER RECALL BY SUBARU FOR WINDSHIELD DEFECTS.

Visibility/Wiper
Filed May 3, 202125,000 milesNC

I'VE OWNED MY 2019 SUBARU OUTBACK FOR <2 YEARS AND IN THE LAST 6 MONTHS I'VE HAD THE WINDSHIELD CRACKED TWICE DUE TO SMALL PEBBLES WHILE DRIVING ON THE INTERSTATE HIGHWAY, WHICH HAVE NEVER CRACKED ANY OF MY PREVIOUS WINDSHIELDS IN 16 YEARS OF EXTENSIVE DRIVING AROUND THE COUNTRY. IN OTHER CARS, I HAVE HAD MANY PEBBLES AND SMALL DEBRIS HIT MY WINDSHIELD WITH NOTHING MORE THAN A SMALL CHIP. WITH THE SUBARU OUTBACK, BOTH CRACKS BECAME LARGE FRACTURES, BLOCKING VISIBILITY. DUE TO THE EYESIGHT SYSTEM AND NECESSARY RECALIBRATION AFTER WINDSHIELD REPLACEMENT, THE FIRST REPLACEMENT COST NEARLY $900. CURRENTLY, I AM DRIVING WITH THE SECOND CRACK BECAUSE I CAN'T AFFORD TO REPLACE IT YET. THESE INCIDENTS HAPPENED NOVEMBER 2020 AND APRIL 2021.

Forward Collision Avoidance › Adaptive Cruise Control
Filed May 2, 202125,000 milesFL

BATTERY DRAINED AFTER 25,000 MILES

Electrical System
Filed May 1, 202129,650 milesOR

BATTERY DRAIN. PURCHASED 2019 SUBARU OUTBACK IN NOVEMBER 2018. IN OCTOBER 2020 (23 MONTHS) IT FAILED TO START AFTER STAYING OVERNIGHT AT REST STOP IN MIDDLE OF LONG DRIVE. CHECKED BY DEALER AFTER TRIP --"BATTERY OK. NO PROBLEMS." OVER NEXT 5 MONTHS OF INFREQUENT SHORT TRIPS, OUTBACK FAILED TO START MULTIPLE TIMES. MEASURED CURRENT DRAIN WHEN VEHICLE OFF WAS FOUND TO BE WITHIN SUBARU ALLOWABLE (<70 MILLIAMPS) BUT ONLY AFTER 15-20 MINUTES AFTER EVERYTHING HAD BEEN TURNED OFF. CURRENT DRAIN DURING THE 15-20 MINUTES WAS AS HIGH AS 2 AMPS. ANY ACTIVITY (E.G., OPENING A DOOR, SETTING ALARM) RE-INITIATED THE 15-20 MINUTES OF HIGH CURRENT DRAIN. PHONED DEALER: ONLY SOLUTION (WITHIN WARRANTY PERIOD) WAS REPLACEMENT WITH SAME OEM BATTERY. DECIDED TO REPLACE WITH MORE ROBUST, NON-SUBARU BATTERY, SINCE MY EXPERIENCE AND REPORTS OF OTHERS INDICATED OEM BATTERY WOULD BE INSUFFICIENT TO HANDLE AMOUNT OF DRAIN. PURCHASED OPTIMA RED25 BATTERY FROM AUTO PARTS STORE ON 6 APRIL 2021 FOR $199.99. I BELIEVE THAT SUBARU NEEDS TO CORRECT THE ISSUE OF CURRENT DRAIN (PREFERABLY) AND/OR EQUIP THE OUTBACK WITH AN ADEQUATE BATTERY WITH MORE RESERVE POWER. SINCE MY ORIGINAL BATTERY FAILED UNDER WARRANTY, I WOULD ALSO LIKE TO BE REIMBURSED FOR MY EXPENSE OF $199.99.

Electrical System
Filed Apr 24, 20216,000 milesNJ

THREE TIMES IN THE LAST SIX MONTHS MY BATTERY DIED AND REQUIRED EMERGENCY ROADSIDE ASSISTANCE. AFTER THE FIRST TIME, THE CAR ONLY HAD ABOUT 5,000 MILES ON IT, I CALLED SUBARU AND THEY REPLACED THE BATTERY UNDER WARRANTY. SINCE THEN THE NEW BATTERY HAS DIED TWICE. ONLINE SEARCHES RECENTLY HAVE REVEALED WIDE SPREAD PROBLEMS WITH THE SUBARU OUTBACK'S ELECTRICAL SYSTEM RESULTING IN REPEATED BATTERY FAILURE. AT THIS TIME THE ONLY OUTCOME FROM THIS HAS BEEN THE BATTERY FAILURE, BUT IF THERE ARE ELECTRICAL SYSTEM PROBLEMS I'M CONCERNED THAT MORE SERIOUS PROBLEMS, LIKE A FIRE, COULD ARISE. FORTUNATELY EACH TIME THE BATTERY DIED THE CAR WAS IN THE GARAGE AT HOME. THE CAR IS DRIVEN REGULARLY, AT LEAST ONCE A WEEK, FOR NOT LESS THAN THIRTY MINUTES, SO I AM CONCERNED THAT THERE IS, INDEED, A PROBLEM WITH THE ELECTRICAL SYSTEM CAUSING THE BATTERY TO NOT RECHARGE, OR CREATING A DRAIN ON THE BATTERY WHEN THE VEHICLE IS IDLE.

Visibility/Wiper
Filed Apr 22, 202110,000 milesCO

I PURCHASED A 2019 SUBARU OUTBACK IN DECEMBER 2018 AND HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES IN JUST OVER TWO YEARS (JUNE 2019, NOVEMBER 2020, APRIL 2021). I OWNED A 2006 SUBARU OUTBACK FOR OVER 10 YEARS AND NEVER HAD TO REPLACE THE WINDSHIELD. THIS IS A SAFETY RISK AND A DESIGN FLAW AND IT NEEDS TO BE CORRECTED.

Visibility › Windshield
Filed Apr 22, 202115,000 milesNY

TL* THE CONTACT'S MOTHER OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT UPON EXITING THE DRIVEWAY, HE NOTICED A CRACK HAD FORMED ON THE LOWER, DRIVER'S SIDE EDGE OF THE WINDSHIELD, WITHOUT INCIDENT OR IMPACT. AS THE CONTACT CONTINUED TO DRIVE, THE HORIZONTAL CRACK BEGAN TO SPREAD ACROSS THE WINDSHIELD OBSTRUCTING HIS VISION. NEITHER THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE WINDSHIELD WAS NOT YET REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

Visibility/Wiper
Filed Apr 21, 202128,000 milesCO

THE WINDSHIELD CRACKED ON ITS OWN. NO IMPACT. RESEARCH SAYS THERE IS A CLASS ACTION LAWSUIT FOR THIS DEFECT. VEHICLE STATIONARY.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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