Page 14 of 17 · complaints 651–700 of 816

2018 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Visibility/Wiper
Filed Aug 15, 201914,400 milesGA

CAR WAS IN MOTION AND A LOUD POP IN THE WINDSHIELD AREA WAS HEARD. AFTER ARRIVING HOME THERE IS A CRACK IN THE WINDSHIELD BY THE WIPER BLADES THAT HAS EXTENDED ABOUT 6INCHES UP. THERE DID NOT APPEAR TO BE ROCK OR FOREIGN OBJECT THAT HIT THE WINDSHIELD. THERE SEEMS TO BE A LOT OF ISSUES WITH SUBARU WINDSHIELDS FROM WHAT I KEEP READING.

Visibility/Wiper
Filed Aug 12, 201921,200 milesMI

WHILE DRIVING ON THE HIGHWAY 8/10/19 A VERY SMALL STONE HIT THE WINDSHIELD IN THE LOWER LEFT CORNER. WITHIN 10 MINUTES A LARGE CRACK HAD FORMED FROM THE EXTREME LEFT EDGE TO THE MIDDLE OF THE DRIVER VISION SECTION OF THE WINDSHIELD. BY THE NEXT MORNING THE CRACK HAD EXTENDED TO THE MIDDLE OF THE WINDSHIELD. THERE WAS A VERY SMALL CHIPPED AREA WHERE THE STONE HIT, BARELY VISIBLE. I EVEN HAD ZURICHSHIELD GLASS PROTECTION APPLIED TO PROTECT THE WINDSHIELD, WHICH WAS USELESS. ABOUT 21,200 MILES ON THE CAR. I PREVIOUSLY HAD A HONDA PILOT THAT WOULD HAVE PITS, EVEN A CRATER FROM STONES, BUT NEVER A CRACK. I'VE OWNED MANY CARS AND HAVE NEVER HAD A CRACK UNTIL NOW. VERY DISAPPOINTED A SMALL PELLET HITTING THE WINDSHIELD RESULTED IN A CRACK THAT WAS SO BIG THAT I HAD TO ENTIRELY REPLACE THE WINDSHIELD. MY CAR IS ONLY 1 YEAR OLD, AND A SMALL STONE COST ME OVER $500, PLUS THE COST OF A PROTECTANT PROGRAM THAT FAILED AS WELL. DEALER (WILLIAMS SUBARU) SAID IT WAS AN AUTO INSURANCE ISSUE, NOT COVERED UNDER WARRANTY, OR UNDER THE ZURICHSHIELD (FIXES UP TO 6 INCH CRACK- MINE NEVER QUIT GROWING), THEY WOULDN'T DO ANYTHING. I'M CHECKING INTO GETTING A REFUND ON THE ZURICHSHIELD POLICY...

Unknown or Other
Filed Aug 10, 201930,000 milesVA

SUNROOF SPONTANEOUSLY SHATTERED/EXPLODED WHILE DRIVING WITHOUT IMPACT OR OTHER VEHICLES AROUND. OUTSIDE TEMPERATURE WAS 86 DEGREES AT THE TIME. WAS AT HIGHWAY SPEED ON AN INTERSTATE. NOTHING WAS OVERHEAD. GLASS EXPLODED UP AND OUT.

Tires › Bead
Filed Aug 6, 201916,927 milesFL

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK EQUIPPED WITH FOUR BRIDGESTONE DUELER HP SPORT AS TIRES, SIZE: 225/60/R18 (NA). WHILE DRIVING 70 MPH, THE VEHICLE VIBRATED AND THERE WAS AN ABNORMAL POPPING NOISE. THE CONTACT DISCOVERED THAT THE FRONT DRIVER'S SIDE TIRE BLEW OUT. ADDITIONALLY, THERE WERE LINES FROM THE BEAD TO THE THREAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ARRIVED ON THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 16,927 AND THE TIRE FAILURE MILEAGE WAS UNKNOWN.

Visibility/Wiper
Filed Aug 5, 20193,000 milesCA

WINDSHIELD WAS CRACKED WHILE DRIVING. THERE WAS NO IMPACT ON THE WINDSHIELD WHEN THIS HAPPENED. THERE WAS A POP AND A CRACK APPEARED AT THE BOTTOM ON THE DRIVER SIDE, THE CRACK HAS EVER SINCE GROWN ACROSS AND NOW REACHED THE PASSENGER SIDE.

Visibility › Windshield
Filed Jul 29, 201931,000 milesNJ

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS PARKED IN A GARAGE PRIOR TO THE FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE REFERRED TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.

Visibility/Wiper
Filed Jul 28, 201913,000 milesTX

WINDSHIELD CRACKS FOR NO APPARENT REASON ON A NEW SUBARU. DRIVING DOWN THE FREEWAY, WHILE IT WAS HOT OUTSIDE. NO ROCKS JUST A CRACK STARTING UNDER THE WIPER BLADE.

Unknown or Other
Filed Jul 26, 2019NY

THE RADIO MALFUNCTIONS, IT CRACKLES, STATIC INTERFERENCE, OTHER STATIONS INTERFERE WITH CURRENT STATION. THIS OCCURS DURING ALL WEATHER CONDITIONS AND ALL DIFFERENT ROADS AND WHETHER CAR IS MOVING OR STATIONARY HAVE BEEN TO THE DEALER SEVERAL TIMES.

Steering
Filed Jul 19, 201912,000 milesNY

WHEN DRIVING AT 43 MILES OR ABOVE THE STEERING HAS A FEEL OF THAT YOU HIT A GUST OF WIND OR YOU HIT A PATCH OF ICE ON HIGHWAY THE CAR DOES NOT FEEL STABLE

Visibility/WiperCrash
Filed Jul 16, 2019VA

WINDSHIELD DEVELOPED A CRACK DRIVER SIDE BOTTOM CORNER, WITH NO CHIP OR REASON FOR THE CRACK

Unknown or Other
Filed Jul 14, 20196,000 milesCA

WINDSHIELD SEVERELY STRESS CRACKED AND HAD TO BE REPLACED WITHIN 10 MONTHS OF OWNERSHIP. THIS WAS NOT COVERED BY DEALER WARRANTY AND I HAD TO PAY TO HAVE REPLACED. WINDSHIELD CONTRACTOR TOLD ME THAT SUBARU IS USING THINNER GLASS NOW THAT STRESSES VERY EASILY. HE HAD JUST REPLACED THE SAME THE DAY BEFORE MINE. I'VE NEVER HAD TO REPLACE A WINDSHIELD FROM STRESS BEFORE. I DON'T KNOW IF THIS HAPPENED WHILE IN MOTION OR STATIONARY, BUT I DID NOTICE A SMALL CRACK AND THEN IT WENT SIDEWAYS ACROSS FROM DRIVER TO PASSENGER SIDE OF WINDOW.

Power Train
Filed Jul 10, 201911,500 milesVA

THE PROPRIETARY SUBARU LINEARTRONIC CVT ON MY VEHICLE HAS BEEN DEFECTIVE SINCE DELIVERY IN JUNE 2018. IT SHUDDERS, LURCHES, BALKS AND CREATES NEAR STALL CONDITIONS ON BOTH ACCELERATION AND DECELERATION. I HAVE BROUGHT IT INTO THE SUBARU DEALER WHERE THE CAR WAS PURCHASED NEW FOUR + TIMES SINCE JUNE 2018. THEY HAVE BEEN UNABLE TO FIX THE ISSUE AND NOW SUBARU OF AMERICA TELLS ME THAT THE VEHICLE IS PERFORMING AS DESIGNED. I CONSIDER THIS A SAFETY ISSUE AND KNOW THAT MANY OTHER SUBARU OWNERS HAVE COMPLAINED TO NHTSA AS WELL.

Structure › Body
Filed Jul 9, 201919,000 milesOH

DOOR WILL NOT UNLOCK USING KEY IN KEY HOLE. THIS APPEARS TO BE A VERY COMMON PROBLEM FROM ALL THE ONLINE COMMENTS AND IS ON ALL SUBARU MODELS. BEING LOCKED OUT OF THE CAR FOR SAFETY OR WEATHER CONDITIONS CAN PUT ONE'S LIFE IN EXTREME DANGER. ARE IS STATIONARY. DOOR WILL NOT UNLOCK USING KEY IN DOOR.

Visibility/Wiper
Filed Jul 5, 201913,500 milesCA

A LARGE CRACK, LIKE THE SHAPE OF A QUESTION MARK, SPONTANEOUSLY APPEARED IN MY WINDSHIELD. THE CRACK STARTS BELOW THE WINDSHIELD WIPER, UP ABOUT 7 INCHES AND CURVES BACK DOWN. CAR WAS MOVED OUT OF OUR GARAGE AND PARKED IN DRIVEWAY WHEN THE CRACK APPEARED!!!!!

Visibility/Wiper
Filed Jun 28, 2019CA

WINDSHIELD SPONTANEOUSLY DEVELOPED A CRACK WHILE PARKED IN A CLOSED, PRIVATE GARAGE.

Unknown or Other
Filed Jun 18, 20198,300 milesOH

REAR LIFTGATE OPERATES INTERMITTENT AND WHEN OPEN INTERMITTENTLY WILL NOT CLOSE; I HAVE HAD TO DRIVE THE VEHICLE WITH THE LIFTGATE NOT FULLY CLOSED OR LATCHED. I HAVE HAD THE VEHICLE IN SERVICE SEVEN TIMES.

Visibility/Wiper
Filed Jun 11, 201917,000 milesLA

WINDSHIELD HAS CRACKED AND REQUIRED REPLACEMENT 3 TIMES IN THE LAST 1.5 YEARS. I REPLACED THE WINDSHIELD A WEEK AGO AND NOW HAVE ANOTHER CRACK!! THESE CRACKS WERE OBTAINED WHILE DRIVING ON THE INTERSTATE. 2 WERE DUE TO ROCKS. THE OTHERS ARE UNKNOWN. I OWNED MY FORD ESCAPE FOR 10 YEARS AND HAD THE WINDSHIELD REPLACED MAYBE 2 TIMES.

Structure › Body
Filed Jun 6, 2019CA

REAR LIFT GATE MALFUNCTIONING. WILL NOT OPEN AUTOMATICALLY AFTER APPX 18'. ABLE TO MANUALLY OPEN WITH GREAT DIFFICULTY, AUTO CLOSURE WORKING.

Fuel/Propulsion System
Filed Jun 2, 20192,850 milesMD

WHILE IN MY DRIVEWAY UPON STARTING MY 2018 OUTBACK I SMELLED STRONG ODOR OF GASOLINE. POPPED THE HOOD AND SAW THE FUEL SUPPLY LINE SPRAYING THE ENTIRE ENGINE COMPARTMENT WITH GAS MIST/DROPLETS IN A FULL BLOWN SHOWER. I TURNED THE CAR OFF,VISUALLY INSPECTED THE FUEL SUPPLY LINE AND SAW THAT IT HAD RUPTURED NEAR THE ENGINE PLENUM INTAKE, APPROXIMATE SIZE 1/8"1/4" (PHOTO ATTACHED). CAR HAS LESS THAN 2900 MILES ON IT. POTENTIALLY VIBRATION FROM BRACKET MOUNT/INAPPROPRIATE MATERIALS USED FOR FUEL SUPPLY LINE. FUEL SUPPLY LINE APPEARS TO BE POLYETHYLENE PLASTIC INSIDE NON-REINFORCED RUBBER OUTER SHELL. HOSE USES FRICTION CLAMPS TO ATTACH TO FIREWALL AND ENGINE PLENUM.

Visibility/Wiper
Filed May 30, 20198,000 milesCT

FILED COMPLAINT WITH WRONG YEAR COMPLAINT #11210766 CORRECT YEAR IS 2018 CAMERA DISPLAY DO ES NOT ALWAYS DISPLAY THE REAR VIEW IMAGE WHILE BACKING UP. FIRST TIME IT HAPPENED WAS 5/25/2019.

Steering
Filed May 29, 20197,630 milesVA

THE STEERING WHEEL OF THIS CAR RANDOMLY TAKES OVER, FOR NO OBVIOUS REASON, AT HIGH SPEEDS (OVER 45 MPH). I HAVE NO CONTROL OVER THE STEERING WHEEL WHEN THIS HAPPENS. DRIVING THIS CAR HAS BEEN TERRIFYING! WHILE PASSING A TRACTOR TRAILER, THE STEERING WHEEL PULLED ME TOWARDS THE TRUCK 3 TIMES!!! I THOUGHT I WOULD BE KILLED! THIS IS A LOANER CAR FROM THE DEALERSHIP. I CALLED THE DEALERSHIP, COLONIAL SUBARU, IN COLONIAL HEIGHTS, VA, TO TELL THEM THERE IS SOMETHING WRONG WITH THIS CAR. I WAS INSTRUCTED TO TAKE IT OUT OF LANE ASSIST MODE. THIS, HOWEVER, DID NOT SOLVE THE ISSUE. THE CAR RANDOMLY PULLS TO THE RIGHT OR TO THE LEFT, WHEN LANE DRIFTING ISN'T AN ISSUE. WHY ISN'T SOMETHING BEING DONE ABOUT THIS? I SEE THERE ARE ALREADY DOCUMENTED CASES OF THIS WITH THE 2019 VEHICLE MODEL.

Unknown or Other
Filed May 28, 201912,000 milesCO

WHILE PARKED IN THE SUN AND WITH A SUNSHADE INSTALLED INSIDE, WE RETURNED TO OUR CAR AND REMOVED THE SUNSHIELD AND NOTICED A NEW WINDSHIELD CRACK IN THE WINDSHIELD. SITTING STILL. THIS CAR HAS THE EYESIGHT SYSTEM AND WAS TOLD THE WINDSHIELD IS VERY EXPENSIVE AND INSURANCE AND SUBARU SAY NOT COVERED. CAR HAS JUST TURNED 12,000 MILES AND IS ALWAYS GARAGED AT HOME. SUBARU HAS DEFECTIVE WINDSHIELDS AND MY DEALERSHIP SAYS SO.

Unknown or Other
Filed May 25, 201921,000 milesMI

THE STEERING WITH LANE DEPARTURE WARNING WILL SOMETIMES JERK THE CAR FROM SIDE TO SIDE, AS IF SELF CORRECTING, EVEN THOUGH THE CAR IS WELL WITHIN THE LANE. AT TIMES THE CAR ALSO FEELS LIKE IT IS HYDROPLANING ON DRY GROUND WITH LITTLE STEERING FEEDBACK. PURCHASED USED WITH A CARFAX REPORT INDICATING NO PROBLEMS. IT IS A VERY SCARY FEELING ON DRY SURFACES TO GET NO STEERING FEEDBACK OR HAVE THE CAR SELF CORRECT THE EVEN WHILE IN THE MIDDLE OF THE LANE. AT 20,000 MILES HAD AN ALIGNMENT PERFORMED, DID NOT CORRECT THE PROBLEM. ONLINE THERE ARE NUMEROUS REPORTS FOR THIS OCCURRENCE WITH NO VIABLE SOLUTIONS. OUR FAMILY ALWAYS WANTED A SUBARU FOR SAFETY, BUT THIS FEELS VERY DANGEROUS. WHEN THE LANE DEPARTURE SELF CORRECTS THERE IS LITTLE STEERING FEEDBACK AND THE VEHICLE SEEMS TO BE GUIDING ITSELF AND STEERING DURING THESE TIMES SEEMS VERY LOOSE.

Visibility/Wiper
Filed May 24, 20198,500 milesMS

A ROCK HIT MY WINDSHIELD AND PRODUCED A SIGNIFICANT DIVOT AND CRACK WHILE THE DRIVER AHEAD OF ME AND I WERE TURNING FROM A STOP IN THE LEFT TURN LANE.

Visibility/Wiper
Filed May 24, 201910,400 milesMS

I WAS TRAVELING AT ABOUT 35 MPH WITH TRAFFIC WHEN A ROCK HIT MY WINDSHIELD AND CREATED TWO CHIPS. THESE ARE THE SECOND AND THIRD CHIPS IN THIS WINDOW SINCE I BOUGHT THE VEHICLE IN APRIL 2019.

Visibility/Wiper
Filed May 21, 20198,000 milesVA

CAN NOT SEE BACK UP CAMERA SCREEN IN DAYTIME WITH BRIGHT SUNLIGHT SHINING THROUGH WINDSHIELD

Unknown or Other
Filed May 20, 201912,000 milesNJ

WINDSHIELD CRACKS. I HAVE HAD THE CAR SINCE MARCH 2018 AND THE WINDSHIELD HAS CRACKED THREE TIMES. THE FIRST TWO WERE THE RESULT OF ROCKS HITTING THE WINDSHIELD - THE THIRD WAS JUST A SMALL CRACK ON THE PASSENGER SIDE RIGHT ABOVE THE WINDSHIELD. .I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE NEVER HAD A WINDSHIELD CRACK - THIS WINDHIELD CRACKS CONSTANTLY. - THE PRODUCT SHOULD BE RECALLED

Electrical System
Filed May 20, 201920,000 milesMI

IN DEC 2018 THE FUEL LINE OF MY 2018 SUBARU OUTBACK HAD TO BE REPLACED BECAUSE IT HAD BEEN CHEWED THROUGH BY A RODENT AND WAS LEAKING IN THE CAR. TOTAL DAMAGE WAS OVER $2000. IN MAY 2019 ANOTHER $3500 DAMAGE WAS DISCOVERED FROM A RODENT CHEWING ON ELECTRICAL HARNESSES IN THE DASH. THE DEALER TOLD ME THIS IS BECAUSE SUBARU IS NOW USING SOY-BASED INSULATION FOR FUEL LINES, WIRING, AND ELECTRICAL HARNESSES. RODENTS ARE ATTRACTED TO THE SOY BECAUSE THEY THINK IT IS FOOD. IN BOTH CASES MY DAMAGE WAS DISCOVERED WHILE TRYING TO START THE CAR WHILE IT IS PARKED. BUT WHAT IF I WAS DRIVING DOWN THE ROAD AND A CHEWED WIRE CAME LOOSE THAT SHORTED SOMETHING OUT AND IMPACTED MY ABILITY TO CONTROL THE CAR? OR WHAT IF THE FUEL LINE BROKE WHILE DRIVING DOWN THE HIGHWAY AND CAUSED THE CAR TO SUDDENLY STALL? MANUFACTURERS SHOULD NOT BE ALLOWED TO USE MATERIALS (E.G. SOY) THAT ACTUALLY ATTRACT RODENTS. IF ANYTHING, THEY SHOULD BE USING MATERIALS THAT DETER RODENTS. FUEL LINES AND ELECTRICAL HARNESSES ARE CRITICAL TO THE SAFE OPERATION OF A CAR AND THESE SYSTEMS ARE NEEDLESSLY BEING PUT AT RISK BY USING SOY TO PRODUCE THEM. THIS IS ESPECIALLY TROUBLING FOR SUBARU BECAUSE PART OF THEIR IMAGE ENCOURAGES THEIR OWNERS TO EXPLORE "THE GREAT OUTDOORS." WHAT HAPPENS WHY I GO CAMPING AND PARK MY CAR IN THE WOODS AND CHIPMUNKS CHEW THROUGH MY COMPONENTS AND STRAND ME IN THE MIDDLE OF NOWHERE? OR, WORSE, A CRITICAL SYSTEM ON THE CAR FAILS AS I'M DRIVING HOME AND I LOSE CONTROL OF THE VEHICLE AND CRASH. THE

Electrical System
Filed May 15, 20194,500 milesNC

INFOTAINMENT SYSTEM WOULD NOT BOOT UP AT START. LOSS OF NAVIGATION, BACKUP CAMERA, HANDS FREE PHONE, SIRIUS RADIO.

Electrical SystemFire
Filed May 14, 201932,000 milesOH

SMOKE ELECTRICAL SHORT ISSUE IN DRIVER SIDE MIRROR. DIAGNOSED BY SUBARU MECHANIC TO BE A SHORT IN THE APPROACH LIGHT MODULE. SIGNIFICANT SMOKE WAS EMITTED FROM MIRROR WITH BURN MARKS ON BOTTOM INSIDE MIDDLE OF MIRROR. THE CAR HAD JUST CAME TO REST IN A HOSPITAL PARKING DECK. CAR WAS REMOVED FROM DECK IN ORDER TO PREVENT FIRE HAZARD. NOTE - A 10 AMP FUSE DID BLOW WHICH CAUSED A FAILURE OF THE TPMS (TIRE PRESSURE MONITORING SYSTEM) AND THE REMOTE LOCK/UNLOCK SYSTEM.

Unknown or Other
Filed May 10, 2019100 milesMD

NAVIGATION SYSTEM SUCKS!!!!!!!!! THIS IS VERY FRUSTRATING AND CAUSES ROAD RAGE !!!!! WHILE DRIVING THE SYSTEM USUALLY WILL NOT ACCEPT VOICE COMMANDS. SYSTEM SAYS "I'M SORRY I DIDN'T UNDERSTAND. LET'S TRY AGAIN." I TRY AGAIN; SAME RESPONSE. I AM USING THE SYSTEM RECOMMENDED COMMANDS SUCH AS "FIND NEAREST" OR "NAVIGATE TO : " ALSO WHEN TRYING TO ENTER A STREET NUMBER,STREET ,CITY, STATE; I GET THE SAME "I'M SORRY I DIDN'T UNDERSTAND. LET'S TRY AGAIN." WHEN I TRY AGAIN SYSTEM REPEATS "I'M SORRY I DIDN'T UNDERSTAND. LET'S TRY AGAIN." OR INTERRUPTS ME BEFORE I CAN TRY AGAIN. MY WIFE HAS THE SAME PROBLEM WITH THE SYSTEM. A LOT OF TIMES WHEN I SET A DESTINATION WITH THE KEYBOARD (NOT AVAILABLE WHEN MOVING); THE DIRECTIONS ARE WRONG WHEN YOU ARE NEAR THE DESTINATION, SUCH AS THE TURN DIRECTION OR LOCATION BEING TO THE RIGHT OR LEFT.THIS IS VERY FRUSTRATING AND CAUSES ROAD RAGE !!!!! DEALER SAYS THE SYSTEM IS WORKING AS DESIGNED AND IS DIFFICULT TO USE. NO [XXX]! WE CONTACTED SUBARU. NO RESPONSE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

EngineFire
Filed Apr 27, 20196,000 milesCO

WHILE DRIVING, THE VEHICLE STARTED TO LOSE POWER AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS PARKED AND UPON INSPECTION OF THE ENGINE THE ENGINE HAD CAUGHT FIRE. THE FIRE GREW AND THE CAR WAS DEMOLISHED AS A RESULT OF AN ENGINE FIRE. THE VEHICLE WAS IN PERFECT WORKING ORDER BEFORE THE FIRE, WELL MAINTAINED AND HAD LOW MILEAGE FOR A ONE YEAR OLD VEHICLE.

Visibility/Wiper
Filed Apr 24, 2019OR

NOTHING HAS HAPPENED. THE DRIVERS SIDE MIRROR WILL NOT ADJUST FAR ENOUGH OUT TO COMPLY WITH THE CURRENT RECOMMENDATION FOR SIDE/REAR VISION LEAVING A BLIND SPOT. THE SUBARU OUTBACK TOURING HAS ELECTRONIC WARNING THAT MAY INTERFERE WITH THE MECHANICAL CAPACITY OF THE MIRROR. SAFETY ISSUE. NOT AN EVENT.

Electrical System
Filed Apr 22, 201911,250 milesNY

THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.

Suspension
Filed Apr 17, 20192,500 milesFL

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED FROM SIDE TO SIDE AND BECAME VERY UNSTABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,500. *BF*JB

Fuel/Propulsion System
Filed Apr 15, 201922,000 milesPA

WHEN I COME TO A STOP AND WAITING TO MAKE A LEFT TURN, THE VEHICLE WILL STALL WHEN I START TO TURN. ENGINE IS STILL RUNNING, BUT THE CAR ESSENTIALLY STOPS IN MID TURN. THIS LEAVES ME EXPOSED TO A BROADSIDE COLLISION. DEALER DOES NOT KNOW WHAT IS CAUSING IT AND IT DOES NOT HAPPEN EVERY TIME. IN THE LAST 1000 MILES IT HAS OCCURRED 4 TIMES. AFTER THE HESITATION, ABOUT 3 -5 SECONDS, IT STARTS TO MOVE. IT HAS ALSO OCCURRED WHEN MOVING FROM ONE LANE TO ANOTHER AFTER COMING TO A NEAR STOP DUE TO A CLOSED LANE IN THE ROAD.

Electrical System
Filed Apr 9, 201920,000 milesCO

THREE ITEMS: WHEN VEHICLE IS SWITCHED-ON - VIDEO DISPLAY FOR REVERSE/BACKUP CAMERA IS NOT WORKING. DISPLAY COMPONENTS ARE RESPONDING TO TOUCH BUT NO AUDIO IS HEARD FOR RADIO, PHONE, OR NAVIGATION. ONCE VEHICLE IS SWITCHED-OFF - DISPLAY CONSOLE AND SIDE LIGHTS (ON CENTER COMPUTER) REMAIN ILLUMINATED PULLING FROM THE BATTERY. NOW MY CAR IS DEAD AND REQUIRES A JUMP!

Visibility/Wiper
Filed Apr 7, 201915,000 milesWA

I HAVE HAD 2 ROCK CHIP REPAIRS AND I WINDSHIELD REPLACEMENT WITHIN A SPAN OF 6 MONTHS. ALL THESE CRACKS WERE RIGHT ON THE LINE OF SIGHT. SINCE I AM DRIVING ON A HIGHWAY I CANNOT STOP THE VEHICLE IMMEDIATELY. IT IS REALLY RISKY TO DRIVE WITH SUCH A DELICATE WINSHIELD. WHAT HAPPENS IF THE CRACK IS LARGE ENOUGH TO CAUSE LIFE DAMAGE ? THE COST OF A WINDSHIELD REPLACEMENT ALONG WITH RECALIBRATION IN 700$. IF I KEEP DOING THIS EVERY 2 MONTHS, IT WILL SURPASS THE AMOUNT I USED TO PURCHASE THE CAR?. IT HAS BEEN WIDELY SPOKEN THAT OUTBACK HAS A WINDSHIELD DEFECT. THOUGH THEY HAD SOME RECALLS IN 2015, EVEN THE NEWER VERSIONS LIKE MINE 2018, HAS THE SAME PROBLEM. IT SEEMS THAT THE OUTBACKS WINSHIELD CANNOT WITHSTAND EVEN SMALL STONES. YOU CAN LITERALLY HEAR THE IMPACT OF EVEN A RAINDROP FALLING ON THE GLASS WHILE DRIVING. I HAVE GONE TO THE POINT OF MAKING SURE THAT MY WINDESIELF IS NOT CRACKED WHEN IT RAINS WITH HAIL AT TIMES. DOING SO MAKE ME STRESSFUL ABOUT MY SAFETY AS WELL AS FINANCIAL BURDEN WHILE DRIVING THE CAR. IT CANNOT BE CONSIDERED AS EXTERNAL IMPACT BECAUSE THERE WERE OTHER CARS DRIVING ALONG SIDE THE HIGHWAY AND WERE EXPOSED TO THE SAME ROCK CHIPS FROM A TRUCK, ONLY MY OUTBACKS WINSHIELD CRACKED. 2 OF THE CRACKS WAS WHILE DRIVING ON THE HIGHWAY WHEREAS THE OTHER ONE WAS WHILE DRIVING NEAR MY HOME (A VERY VERY RARE SCENARIO). I HOPE THIS ISSUE IS NOTICES AS THERE ARE A LOT OF COMPLAINTS ON THIS AND SUBURU HAS SO FAR IGNORED ALL THESE COMPLAINTS AND THE TAXPAYER ENDS UP PAYI

Steering
Filed Apr 4, 201919,000 milesIL

VEHICLE LOSES CONTROL AT 50 MPH AND HIGHER SPEEDS. STEERING FEELS VERY LOOSE AND LIKE VEHICLE IS HYDROPLANING ON DRY SURFACES. ON OCCASION IT FEELS LIKE THE VEHICLE WAS HIT BY A GUST OF WIND AND FLOATS. VEHICLE FEELS VERY INSECURE ON HIGHWAY DRIVING CONDITIONS. IT'S SCARY!

Electronic Stability Control (esc)
Filed Apr 2, 201910,000 milesCA

SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.

Fuel/Propulsion System
Filed Apr 1, 20191,000 milesCA

FUEL SOFTWARE PROGRAMMING DEFECT - FUEL WARNING LIGHT DOES NOT ILLUMINATE NOR READ PROPERLY BELOW 50 MILES. I HAD 30 MILES LEFT IN THE TANK, PARKED THE CAR AND AFTER WORK (APPROX. 8 HOURS) I WENT TO START THE CAR AND IT WOULD NOT START. HAD TO UTILIZE ROADSIDE ASSISTANCE - THANK GOODNESS THIS DIDN'T HAPPEN WHILE THE VEHICLE WAS IN MOTION OR ON THE HIGHWAY. THIS IS UNACCEPTABLE. BRAND NEW CAR RUNS WORSE THAN MY 1988 HONDA CRX.

Electrical System
Filed Mar 31, 20197,228 milesIA

VIDEO SCREEN FOR THE DISPLAY OF THE BACKUP CAMERA VIEW IS NOT WORKING.

Electrical System
Filed Mar 27, 201910,100 milesWA

STEREO OUTPUT ABRUPTLY CHANGED FROM ALL SPEAKERS AT NORMAL VOLUME, TO ONE SPEAKER AT INCREASED VOLUME. VEHICLE WAS IN MOTION IN AN URBAN SETTING. THIS KIND OF RANDOM VOLUME CHANGE FROM THE INFOTAINMENT SYSTEM WHILE DRIVING CAN BE QUITE JARRING AND SURPRISING.

Electrical System
Filed Mar 18, 201950 milesCA

HEAD UNIT IS MALFUNCTIONING MULTIPLE TIMES PER DAY. INTERMITTENT PHONE MUTING, INTERMITTENT PHONE DISCONNECT, NO VOLUME THROUGH APPLE CAR PLAY WHILE IN PARK, SPEAKERS COME THROUGH ON WEIRD CHANNEL EXTREMELY LOUDLY ALL OF A SUDDEN, NO VOLUME ON RADIO, CHANNELS ON RADIO ALL OF A SUDDEN CHANGE, PULSATING POWER SIGNAL THROUGH USB PORT(CHANGED MULTIPLE CABLES)SAYS ITS CHARGING DEVICE BUT DEVICE DIES, VOICE COMMAND BUTTON ON STEERING WHEEL NOT WORKING INTERMITTENTLY, PHONE CONNECTED ON CAR PLAY BUT CAR SAYS NO PHONE CONNECTED. STARLINK WILL NOT START UP AND HAVE TO RESTART CAR. INTERMITTENTLY SQUEALING IN THE CAR. FOR ALL PROBLEMS CAR MAY BE MOVING OR STATIONARY. IN PARK OR DRIVE OR REVERSE. MAY BE ON ANY TYPE OF ROAD CONDITION GOING ANY DIRECTION. THIS INTERMITTENT BEHAVIOR HAS BEEN OCCURRING SINCE THE ONSET OF OWNERSHIP.

Fuel/Propulsion System
Filed Mar 16, 20197,465 milesOH

FUEL DELIVERY PROBLEM. SOMETIMES WHEN STARTING UP FROM A STOP SIGN AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET THE CAR TO RESPOND. SOMETIMES THIS OCCURS AT LOW SPEED GOING LEFT AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET IT TO RESPOND. THE ENGINE NEVER STALLS OUT. ON THE EXPRESSWAY IT DROPPED OUT OF CRUSE TWICE. I PULLED UP TO A STOP SIGN TO CROSS INTO TRAFFIC AND IT HAD POWER AT FIRST AND THEN NO POWER. I WAS THEN IN A PANIC MODE PRESSING ON THE ACCELERATOR AND FINALLY IT RESPONDED. THIS IS WHY I THINK IT IS SERIOUS.

Visibility/Wiper
Filed Mar 8, 2019IL

IN LESS THAN A YEAR ON 2 OCCASIONS A SMALL ROCK CAUSED SIGNIFICANT DAMAGE TO THE WINDSHIELD CAUSING THE WINDSHIELD TO BE REPLACED.

Visibility/Wiper
Filed Mar 6, 2019CA

WHEN IT RAINS THE WATER DROPS DO NOT RUN OFF OF THE SIDE MIRRORS WE ARE UNABLE TO SEE. AT NIGHT THE DROPS OF WATER MAGNIFIES THE HEADLIGHTS OF THE CARS BEHIND US AND THIS BLINDS US. THIS IS VERY DANGEROUS. WE HAD TO SPEND THE NIGHT IN A MOTEL AS WE COULDN'T DRIVE. WE HAVE TRIED TO FIX THIS, BUT NOTHING WORKS

Unknown or Other
Filed Mar 3, 20196,141 milesNC

STARTED CAR THIS MORNING AND THE UNIT THAT CONTROLS THE RADIO, BACKUP CAMERAS, NAVIGATION AND BLUETOOTH IS BLANK AND UNRESPONSIVE.. DEAD. CAR IN GARAGE WHEN STARTING. CAR DRIVES FINE EXCEPT FOR ABOVE DEFICITS

Electrical System
Filed Mar 2, 201913,000 milesCA

THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.

Unknown or Other
Filed Mar 1, 20195,200 milesDE

ON FEBRUARY 22, 2019, THE PLASTIC COVER ON THE DASH BELOW THE STEERING WHEEL ON THE DRIVER'S SIDE CAME LOOSE WHILE I WAS DRIVING. IT WAS HANGING DOWN ATTACHED BY WIRES AND DANGLED OVER THE ACCELERATOR AND BRAKE PEDALS, INTERFERING WITH THEIR SAFE OPERATION. I WAS ON A HIGHWAY ABOUT A MILE FROM MY HOME WHEN THIS HAPPENED. I CAREFULLY DROVE HOME. SUBARU ROADSIDE ASSISTANCE FIXED THE PROBLEM. THE DEALER CONFIRMED THE NEXT DAY THAT THE PANEL HAD BEEN PROPERLY REATTACHED.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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