Page 11 of 19 · complaints 501–550 of 921

2017 Subaru Outback complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Electrical System
Filed Jan 18, 2021CA

BATTERY KEEPS DRAINING INEXPLICABLY. THIS HAS BEEN GOING ON FOR LAST 3 YEARS (SINE JAN 2018 TILL JAN 2021) AND WE HAVE HAD TO DO JUMPSTART EVERY TIME. WE TOOK IT TO DEALER COUPLE OF TIMES HOWEVER THIS HAS NOT BEEN ADEQUATELY RESOLVED. IN JUNE 2020, WE PAID FOR BATTERY REPLACEMENT HOWEVER THIS HAS NOT SOLVED THE PROBLEM AND HAVE BEEN STRANDED IN REMOTE PLACES. 1. WE CLOSE THE VEHICLE, LIFT GATE, SWITCH OFF ALL INTERNAL LIGHTS, SHUT ALL DOORS AFTER PARKING THE CAR 2. WE DRIVE THE VEHICLE AT LEAST ONCE EVERY 3/4 DAYS. ON JAN 18, 2021 WE AGAIN SENT IT TO DEALER AND NOW THEY ARE REPLACING A NEW BATTERY, HOWEVER THEY DON'T HAVE AN EXPLANATION ON WHY THE BATTERY IS DRAINING

Visibility/Wiper
Filed Jan 11, 202154,286 milesMD

WHILE DRIVING DOWN THE HIGHWAY GOING 55MPH, MY WINDSHIELD CRACKED APPROXIMATELY 11 INCHES. NO ROCK SEEN TO IMPACT THE WINDOW.

Electrical System
Filed Jan 9, 202117,000 milesIL

I?VE HAD SEVERAL EXPERIENCES OF THE BATTERY DRAINING ON MY 2017 OUTBACK. MOST OF THE TIME IT WAS AFTER NOT USING THE CAR FOR A COUPLE DAYS. RECENTLY, MY OUTBACK WAS COMPLETELY DEAD AFTER BEING GARAGED FOR THREE DAYS AT A HOSPITAL WHILE I GAVE BIRTH TO MY BABY. THE CAR IS ALWAYS GARAGED. I?VE REPLACED THE BATTERY ONCE ALREADY SINCE PURCHASING THE CAR AND AM ONCE AGAIN EXPERIENCING ANOTHER DEAD BATTERY WHICH WILL NEED TO BE REPLACED. IT?S PRETTY UNACCEPTABLE FOR A CAR 3 YEAR OLD CAR TO HAVE BURNED THROUGH 2 BATTERIES AND NEEDING A THIRD. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Visibility/Wiper
Filed Jan 8, 202162,000 milesVA

I GOT IN MY PARKED CAR AND NOTICED A "T" SHAPED CRACK RIGHT IN THE CENTER.

Visibility/Wiper
Filed Jan 7, 202137,500 milesLA

WINDSHIELD CRACKED FROM THE DRIVERS SIDE LOWER LEFT UP TO THE RIGHT. NO KNOWN IMPACT. DOESN'T LOOK LIKE THERE WAS AN IMPACT FROM THE OUTSIDE.

Structure › Body
Filed Jan 5, 202165,000 milesTX

WINDSHIELD IS CRACKING WITHOUT ANY CAUSE. IT CRACKED NEAR THE PASSENGER SIDE WIPER WHILE IT WAS SITTING IN A PARKING GARAGE UNDER NORMAL CONDITIONS. I HAD THE WINDSHIELD REPLACED TODAY, WEATHER WAS PERFECT (SUNNY, 65 DEGREES F), AND IT CRACKED AGAIN, WHILE PARKED, ONLY HOURS AFTER THE REPLACEMENT IN ALMOST THE SAME SPOT..

Visibility/Wiper
Filed Jan 4, 202156,000 milesCA

THERE WAS A HOT DAY AND MY CAR WAS EXPOSED TO THE SUN ON THE PARKING SPOT. WHEN I LEFT MY CAR THERE WAS NO ANY CRACK. WHEN I CAME BACK I FOUND THE CRACK ON THE WINDSHIELD

Visibility/Wiper
Filed Jan 4, 202164,000 milesWI

WAS DRIVING AND HEARD A LOUD NOISE AND THEN NOTICED A CHIP IN MY WINDSHIELD ON THE PASSENGER SIDE

Unknown or Other
Filed Jan 2, 2021AZ

I HAD TO REPLACE ORIGINAL BATTERY ON MY 2017 OUTBACK AT 12,079 MILES JAN 2019 AND THEN AGAIN ON 12/2020 AT 24,431 MILES. I WAS TOLD BATTERIES ONLY LAST 2 TO 4 YEARS IN ARIZONA. I RECENTLY READ OF THE BATTERY LAWSUIT REGARDING ELECTRICAL CHARGE ISSUES WITH 2017 OUTBACK'S.

Unknown or Other
Filed Jan 2, 202175,000 milesMN

THIS OCCURS WHILE THE VEHICLE IS STATIONARY. WHEN THE AT SELECT LEVER (SHIFT LEVER) IS PUT INTO PARK THE KEY ONLY ROTATES INTO ACC AND NOT INTO LOCK. THE KEY CANNOT BE REMOVED LIKE THIS. THE VEHICLE HAS 75,000 MILES ON IT.

Visibility/Wiper
Filed Jan 2, 2021FL

WINDSHIELD HAS A CRACK IN IT ON LOWER PART PF DRIVERS SIDE OUT OF NOWHERE

Unknown or Other
Filed Jan 2, 202123,870 milesTX

CRACKED WINDSHIELD WHILE DRIVING ON INTERSTATE. I DID NOT SEE OR HEAR THE WINDSHIELD BEING HIT BY ROCK, ETC. UPON INSPECTION IT APPEARS TO HAVE BEEN HIT BY A SMALL ROCK.

Unknown or Other
Filed Jan 2, 2021OH

THE WINDSHIELD ON THE SUBARU OUTBACK 2017 WAS CRACKED 2 TIMES AND BOTH THE TIME I HAD TO PAY FROM MY POCKET TO GET IT REPLACED.

Unknown or Other
Filed Jan 2, 2021OH

THE WINDSHIELD ON SUBARU OUTBACK 2017 WAS CRACKED ALL OF A SUDDEN.

Electrical System
Filed Jan 1, 2021MA

BATTERY HAS BEEN REPLACED 4 TIMES. DEALERSHIP REPLACES BATTERY, AND IT'S DEAD WITHIN 3-4 MONTHS. OR THEY RECHARGE, AND AGAIN, DEAD IN A FEW MONTHS.

Power Train
Filed Dec 31, 202037,000 milesIL

WHILE TRAVELING THROUGH MICHIGAN'S UPPER PENINSULA AND NORTHERN WISCONSIN DURING SNOW FALL WITH A FULLY PACKED CAR ON THE HIGHWAY I EXPERIENCED THE REAR END "GHOST WALKING" OR "STEERING" OR "PULLING" TO THE LEFT AND TO THE RIGHT. I HAD TO DRIVE 40MPH WHILE TWO-WHEELED DRIVE CAMRYS, CIVICS, VANS, ETC. PASSED US BY. GROWING UP IN NORTHERN MICHIGAN, I'M NO STRANGER TO WINTER CONDITIONS AND ALL WHEEL DRIVE VEHICLES. I DON'T THINK ALL-WHEELED DRIVE VEHICLES MAKE ME INVINCIBLE, BUT THEY DO MAKE DRIVING IN WINTERY CONDITIONS BETTER. AFTER OUR TRIP, I TOOK THE CAR INTO THE SUBARU DEALER AND THEY SAID AT 37K MILES, THE SUSPENSION LOOKED GREAT, ALIGNMENT LOOKED GREAT, AND THAT THEY WOULD RECOMMEND NEW TIRES (TIRES ARE AT 4/32 AND HAVE EVEN WEAR AND TEAR). I ASKED TO SPEAK DIRECTLY TO THE TECH WORKING ON MY CAR AND HE SAID THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT ALTHOUGH THEY WERE RECOMMENDING NEW TIRES, THE CURRENT TIRE CONDITION WOULD NOT CAUSE WHAT I WAS DESCRIBING. MY WIFE AND I THEN RESEARCHED AND CAME ACROSS SEVERAL ONLINE FORUMS WITH OTHER DRIVER'S EXPERIENCING THE SIMILAR ISSUES, BUT WITH PRIOR YEAR MODELS. I CALLED SUBARU'S MAIN CUSTOMER SERVICE LINE TO SEE IF THEY COULD HELP AND THEY SAID THAT THEY WOULD MAKE NOTE OF MY COMPLAINT, BUT THAT IF THE SUBARU DEALER TECH SAID THE VEHICLE WAS FINE OTHER THAN SUGGESTING NEW TIRES, I SHOULD GET NEW TIRES AND THE VEHICLE WOULD BE FINE. SUBARU ALSO SAID THERE WERE NO "CAMPAIGNS" OPEN WITH RESPECT TO THIS PROBLEM AND THAT T

Electrical System
Filed Dec 29, 2020MN

TL* THE CONTRACT CALLED ON BEHALF OF HIS FATHER WHO OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE BATTERY WAS REPLACED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MILLER HILL SUBARU (4710 MILLER TRUNK HWY, DULUTH, MN 55811) WHERE THE FAILURE WAS DIAGNOSED AS A FAULTY BATTERY, REMOTE STARTER, SENSOR AND REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Dec 27, 202025,000 milesSC

ORIGINAL BATTERY FAILED ABOUT 30 MONTHS AFTER CAR PURCHASED (NEW CAR). THERE WAS NO WARNING-JUST DEAD AFTER PARKED IN GARAGE OVERNIGHT. PURCHASED NEW DURACELL BATTERY FROM SAMS CLUB ON 1-24-20. REPLACEMENT BATTERY WAS DEAD AFTER PARKED OVERNIGHT IN GARAGE ON 12-24-20. BATTERY FAILED IN 11 MONTHS. NO PREVIOUS WARNING, WEATHER WAS NORMAL BOTH INSTANCIES.

Electrical System
Filed Dec 26, 2020TN

I'M ON MY 4TH BATTERY IN 3 YEARS. BATTERY HAS GONE DEAD MULTIPLE TIMES, LEAVING ME STRANDED IN DIFFICULT AND POTENTIALLY DANGEROUS SITUATIONS. CANNOT OPEN LIFT GATE TO ACCESS THE CARGO AREA WHERE I KEEP MY ROAD SAFETY REFLECTORS, FLASHLIGHT, TIRE PUMP, ETC. STRANDED IN DARK PARKING LOT 1 TIME. AS A RESULT OF THE RELIABILITY CONCERNS I HAVE HAD TO BUY A PORTABLE CHARGING UNIT TO HAVE IN THE CAR AT ALL TIMES. I HAVE ALSO HAD TO PURCHASE A NEW BATTERY FOR A CAR THAT ONLY HAS 27K MILES ON IT. THERE ARE INSTANCES OF MANY SIMILAR PROBLEMS RESULTING IN A CLASS ACTION LAWSUIT AGAINST SUBARU. THIS NOT ONLY IMPACTS THE RELIABILITY AND SAFETY, IT ALSO IMPACTS THE RESALE VALUE.

Electrical System
Filed Dec 23, 202040,000 milesFL

MULTIPLE TIMES THE TAILGATE HAS SPONTANEOUSLY OPENED WHEN WE WERE NOT IN THE VEHICLE. ASIDE FROM ISSUES LIKE RUNNING THE BATTERY DOWN, INCLEMENT WEATHER DAMAGING THE INTERIOR AND THE THEFT OF CONTENTS OF THE CAR ARE ISSUES. THUS FAR, THE CAR HAS NOT BEEN IN MOTION WHEN IT HAPPENED, BUT THERE WAS A LEAST ONE INCIDENT REPORTED WHERE A VEHICLE WAS IN MOTION WHEN THIS HAPPENED (SEE ATTACHED COMPLAINTS OF OTHER OWNERS.)THIS IS NOT A CASE OF ACCIDENTALLY ACTIVATING THE KEY FOB - IT HAS HAPPENED WHEN THE CAR WAS TURNED OFF AND SOMEONE WAS SITTING IN THE PASSENGER SEAT. THE ONLY KEY WAS IN A PURSE IN THE BACK SEAT. THE PASSENGER WITNESSED THE CAR TAILGATE JUST SPONTANEOUSLY OPENING. IT HAS HAPPENED WHEN WE RETURNED TO THE CAR AFTER BEING AT AN APPOINTMENT, WHILE STAYING AT A MOTEL, AND WHEN THE CAR WAS PACKED FOR A TRIP THE NIGHT BEFORE. WE ARE VERY CONCERNED THIS COULD HAPPEN WHEN THE CAR IS IN MOTION, CREATING A DEADLY HAZARD FOR OTHER VEHICLES. WE HAVE FOUND THIS PROBLEM REPORTED BY NUMEROUS OWNERS OF THIS MODEL. THE LOCAL DEALER INITIALLY DISMISSED THE PROBLEM AS A CASE OF ACCIDENTALLY PRESSING THE KEY. WE DISPUTED THIS AND THEY KEPT THE CAR FOR TWO DAYS TO SEE IF IT WOULD HAPPEN AND IT DID NOT. SOMETIMES IT IS TWO MONTHS BETWEEN INCIDENTS. THIS IS A SERIOUS PROBLEM AND SAFETY HAZARD THAT SUBARU NEEDS TO ACKNOWLEDGE AND CORRECT, PERHAPS NECESSITATING A RECALL. THERE DOES NOT SEEM TO BE ANY CONVERSATION AMONG SERVICE DEPARTMENTS THAT HAVE RECEIVED SIMILAR COMPLAINTS. IT'S JUST A S

Visibility/Wiper
Filed Dec 22, 202062,000 milesPA

WINDSHIELD CRACKED FOR NO UNDERLYING REASON. NO OBJECTS HIT IT; NOR EXTREME TEMPS.

Electrical System
Filed Dec 21, 202045,000 milesMD

BATTERY INTERMITTANTLY DISCHARGES NESSITATING RECHARGING. I REPLACED IT WITH A NEW ONE THINKING PERHAPS THE OEM (2YRS OLD) WAS FAULTY. THEN I READ THAT THIS IS A KNOWN PROBLEM WITH THIS YEAR/MODEL SUBARU.

Visibility/Wiper
Filed Dec 21, 202051,000 milesNE

WINDSHIELD CRACKED WHILE DRIVING ON INTERSTATE WITH NO VEHICLE NEAR ME AT THE TIME, TALKED TO DEALER I BOUGHT IT FROM NEW, THEY SAID NO RECALLS FOR BAD WINDSHIELD SO I WAS ON MY OWN TO REPLACE.

Visibility/Wiper
Filed Dec 15, 2020FL

HAD TO REPLACE WINDSHIELD IN MY WIFE'S 2017 OUTBACK 2 TIMES. BOTH TIMES THE SAME SITUATION: SMALL PEBBLE CHIPS WINDOW AND A LONG AND EVENTUALLY GROWING CRACK EXTENDS ACROSS WINDOW.

Visibility/Wiper
Filed Dec 10, 2020TX

THE WINDSHIELD CRACKED UNEXPECTEDLY YESTERDAY AFTERNOON. VEHICLE WAS IN MOTION.

Visibility/Wiper
Filed Dec 10, 202020,000 milesGA

VEHICLE WAS IN MOTION ON A HIGHWAY WHEN THE DRIVER HEARD THE WINDSHIELD CRACK. DRIVER NEVER SAW ANY ITEM STRIKE THE WINDSHIELD. BECAUSE EYESIGHT SENSORS HAVE TO BE RECALIBRATED AFTER A WINDSHIELD REPLACEMENT, THIS INCIDENT COST ALMOST $1000 TO REPAIR.

Electrical System
Filed Dec 8, 202020,000 milesOR

WE BOUGHT THIS VEHICLE NEW. OUR BATTERY HAS BEEN DRAINED PREMATURELY NUMEROUS TIMES AND WE HAD TO REPLACE THE FACTORY BATTERY QUICKLY AFTER PURCHASING IT. WE HAVE BEEN STRANDED NUMEROUS TIMES WITH THE CAR BEING UNABLE TO START AT ALL. MAJORITY OF TIMES THIS OCCURRED, WE HAD LEFT ON THE ACCESSORIES LESS THAN 5MIN. WHILE WAITING IN OUR CAR BEFORE THE ENTIRE BATTERY WAS DRAINED. ON ONE OCCASION, THE BATTERY DRAINED WITH NO EXPLANATION. WE CONTACTED OUR LOCAL DEALERSHIP FOR SERVICE AND THEY SAID THERE IS NOTHING THAT CAN BE DONE ABOUT THIS. THIS ISSUES IS UNLIKE ANY OTHER CAR WE HAVE EVER HAD. IT IS COMMON TO LEAVE ACCESSORIES ON FOR A SMALL AMOUNT OF TIME WITHOUT DRAINING THE WHOLE BATTERY. ESPECIALLY IN A NEW CAR. AFTER BECOMING FRUSTRATED WITH THE DEALERSHIP'S RESPONSE, WE LOOKED ONLINE AND SAW THIS IS A KNOWN ISSUE FOR SUBARU OUTBACKS FROM OUR YEAR. APPARENTLY THE ELECTRICAL SYSTEM IS FLAWED. WE PLAN TO TRADE IN THIS VEHICLE AS IT IS NOT RELIABLE AND WE HAVE BEEN STRANDED SO MANY TIMES IT IS NOT A SAFE CAR TO OWN. THE CAR SHOULD BE RECALLED OR AT LEAST HAVE A FIX AVAILABLE.

Visibility/Wiper
Filed Dec 7, 202062,000 milesWI

FRONT WINDSHIELD CRACKED WITHOUT IMPACT FROM ROAD DEBRIS. CAR WAS TRAVELING AT 55 MPH ON A RURAL ROAD. WINDSHIELD WAS REPLACED ON 9/16/20 BY SAFELITE AUTO. AMERICAN FAMILY INSURANCE PROVIDED PARTIAL COVERAGE.

Visibility/Wiper
Filed Dec 7, 202076,000 milesWA

WINDSHIELD HAS CRACKED THREE TIMES IN FOUR YEARS, REQUIRING REPLACEMENT EACH TIME. THE FIRST TWO TIMES STARTED WITH A SMALL ROCK CHIP ON THE DRIVERS SIDE THAT SPREAD ACROSS THE WINDSHIELD WITHIN A FEW DAYS. THE LATEST ONE CRACKED FROM DRIVERS SIDE ROOF DOWNWARD WITH NOT APPARENT DAMAGE WHILE THE VEHICLE WAS SITTING IDLE IN THE GARAGE. IN 35 YEARS OF DRIVING, I HAVE ONLY REPLACED A FEW WINDSHIELDS DUE TO CRACKS CAUSED BY LARGE STONES HITTING THE WINDSHIELD ON THE HIGHWAY. I VIEW THE CRACKING WINDSHIELD ON THE SUBARU AS VERY UNUSUAL.

Visibility › Windshield
Filed Dec 7, 202040,000 milesWI

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, WITHOUT WARNING OR IMPACT, THE WINDSHIELD CRACKED ON THE DRIVER'S SIDE OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THE WINDSHIELD WAS INSPECTED AND REPLACED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Electrical System
Filed Dec 7, 202038,001 milesWA

ON DECEMBER 7, 2020, AT APPROXIMATELY 1200 HOURS, I RETURNED TO MY 2017 SUBARU OUTBACK AFTER A BRIEF SHOPPING TRIP. THE BATTERY WAS UNABLE TO START THE VEHICLE. I HAD TO USE A PORTABLE BATTERY STARTER TO START THE VEHICLE. THE DRIVE FROM MY RESIDENCE TO THE STORE WAS APPROXIMATELY 20 MINUTES LONG. THE FIRST THING I NOTICED UPON STARTING UP MY VEHICLE WAS IT DREW HARD FROM THE BATTERY, ALMOST NOT STARTING. I AM NOT NEW TO THIS ISSUE, AS IT HAS OCCURRED SEVERAL TIMES OVER THE PAST 4.5 YEARS OF OWNING THIS VEHICLE. THE BATTERY THAT CAME WITH MY VEHICLE, PURCHASED IN JULY OF 2016, WAS REPLACED UNDER WARRANTY AT 808 MILES. THE BATTERY WAS REPLACED AGAIN APPROXIMATELY 2 YEARS LATER, SUFFERING FROM THE SAME ISSUES. THE BATTERY WOULD WORK OKAY AT BEST, THEN START TO DRAW HARD ON THE BATTERY, THEN DIE COMPLETELY. WHEN TESTED, ALL OF THE BATTERIES WERE SUPPOSEDLY SUFFERING FROM A BAD CELL. 3 BATTERIES WERE REPLACED UNDER WARRANTY. THE CURRENT BATTERY WAS PURCHASED JUST OUTSIDE OF WARRANTY IN 2019, AS THE LAST WARRANTY BATTERY WAS IN 2017. THIS BATTERY IS SUPPOSEDLY A NEWER, UPDATED MODEL WITH MORE CCA. I DO NOT LEAVE LIGHTS ON IN THE CAR, OR ANY ELECTRONICS PLUGGED IN DUE TO THIS CONSISTENT ISSUE. THIS RECURRING ISSUE HAS LEAD TO A LACK OF TRUST IN THE VEHICLE STARTING, HAVING STRANDED MY FAMILY SEVERAL TIMES. TO COMBAT THIS ISSUE, I KEEP A PORTABLE BATTERY CHARGER AND JUMPER CABLES IN THE VEHICLE.

Visibility/Wiper
Filed Dec 6, 2020100,000 milesKS

MY VEHICLE DEVELOPED A CRACK THAT HAS TRANSVERSED THE ENTIRETY OF THE WINDSHIELD, NECESSITATING ITS REPLACEMENT. THE CRACK BEGAN ON THE LOWER LEFT (DRIVER'S) SIDE AND MOVED ACROSS TO THE RIGHT (PASSENGER'S) SIDE BEFORE CURVING BACK AND UPWARD TOWARD THE LOCATION OF THE REARVIEW MIRROR. THIS HAS OBSCURED THE EYE SIGHT CAMERAS AND IMPAIRED THE SAFETY MECHANISMS IN THE VEHICLE. THE VEHICLE WAS PARKED WHEN THE CRACK BEGAN WITH NO PRECIPITATING DAMAGE OBSERVED TO THE WINDSHIELD. THE CRACK CONTINUED TO GROW OVER THE COURSE OF SEVERAL DAYS. ~`````````````

Electrical System
Filed Dec 6, 2020MT

2017 SUBARU OUTBACK, CONSTANTLY DEAD BATTERY. I'VE HAD THE CAR DUE ON ME MULTIPLE TIMES. IT CANNOT HOLD A CHARGE. DEC 5TH IT HAPPENED AGAIN AND HAD TO CALL TOW COMPANY TO JUMP IT SO I COULD TAKE TO THE DEALERSHIP. THIS IS A RECURRING PROBLEM. THIS CAR HAS JUST 16,000 MILES.

Visibility › Windshield
Filed Dec 3, 202068,000 milesOH

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 55-60 MPH, THE DRIVER HEARD AN ABNORMAL NOISE AND NOTICED THE FRONT PASSENGER'S SIDE WINDSHIELD HAD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO BYERS DUBLIN SUBARU (2455 BILLINGSLEY RD, COLUMBUS, OH 43235, (614) 792-2455) AND INSPECTED. THE CONTACT WAS INFORMED THAT A ROCK HAD STRUCK THE WINDSHIELD CAUSING THE CRACK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS 68,000.

Visibility/Wiper
Filed Dec 3, 202042,000 milesTX

I WAS DRIVING DOWN THE HIGHWAY THAT WASN'T VERY BUSY (AROUND 12:30 PM) AND ALL OF A SUDDEN I HEAR A SLIGHT CRACK NOISE. I LOOK AROUND AND I SEE A CRACK APPEARED ON THE PASSENGER SIDE OF MY WINDSHIELD. WHILE DRIVING, IT WAS GROWING LONGER. I DON'T UNDERSTAND HOW OR WHERE IT CAME FROM BUT I AM SCARED THAT IT IS GOING TO GET LARGER AS THE DAY AND WEEK CONTINUES. NO DEBRIS NOR LARGE DUMP TRUCK WAS NEAR ME. THIS CRACK HAPPENED TOO EASILY AND HAS ME QUESTIONABLE ABOUT MY WINDSHEILD. I DON'T UNDERSTAND HOW SOMETHING SO LITTLE IS TURNING INTO SOMETHING SO LARGE AND CAN POTENTIALLY BECOME DANGEROUS.

Unknown or Other
Filed Dec 2, 2020PA

MY CAR'S WINDSHIELD HAS GOT HAIRLINE CRACK OF ABOUT ONE AND HALF FEET. IT HAPPENED WHEN I PARKED THE VEHICLE IN THE PARKING LOT. THERE WAS NO STONE HIT. IT HAPPENED NATURALLY.

Visibility/Wiper
Filed Nov 28, 202037,000 milesUT

AS I WAS DRIVING ON A 2 LANE ROAD A TINY PEDDLE OFF A VEHICLE IN FRONT OF ME HIT THE WINDSHIELD CREATING A VERY SUBTLE CRACK. THE NEXT MORNING THERE WAS A HUGE CRACK ALONG THE ENTIRE WINDSHIELD AFFECTING DRIVER VISIBILITY. I CURRENTLY DON'T HAVE PICTURES BECAUSE IT HAS ALREADY BEEN REPLACED BY THE SUBARU DEALER. THE TOTAL COST WAS OVER $1,000 TO REPLACE. I WAS NOT AWARE OF THIS VEHICLE COMPLAINT WEBSITE AT THE TIME.

Visibility/Wiper
Filed Nov 28, 202050,000 milesOH

THE WINDSHIELD SPONTANEOUSLY CRACKED WITH NO CHIPS VISIBLE.

Visibility/Wiper
Filed Nov 28, 202015,000 milesCA

PASSENGER SIDE ON WINDSHIELD GOT CRACKS ABOUT 2 FEETS WHEN WE ARE DRIVING ON I5 NEAR SACRAMENTO CITY 6/26/2020 DRIVING TOWARD LA

Visibility/Wiper
Filed Nov 28, 2020FL

I HAD A CRACK REPAIRED, IT ISN'T GOOD THOUGH.

Visibility/Wiper
Filed Nov 28, 2020NY

WHILE DRIVING ON THE HIGHWAY A PEBBLE HIT THE WINDSHIELD MONTHS BEFORE SEPTEMBER. THERE WAS A CHIP BUT NO CRACKS, COME SEPTEMBER THE WINDSHIELD CRACKED FROM THE SPOT WHERE THE PEBBLE HIT. PICTURES ARE SHOWN BELOW. THE VEHICLE AT THE TIME WAS ONLY 4-5 MONTHS OLD AND IN SEPTEMBER 8 MONTHS OLD WHEN THE CRACKING STARTED. I HAD THE WINDSHIELD CHANGED THROUGH MY INSURANCE AND SATELLITE. THE WINDSHIELD HAS HAD PEBBLES HIT IT WHILE I HAVE BEEN DRIVING AND THERE HAVE BEEN NO CRACKS OR CHIPS.

Visibility/Wiper
Filed Nov 28, 202019,800 milesAL

THE REAR VIEW MIRROR FELL OFF BECAUSE THE GLASS SEPARATED WHERE THE MIRROR ATTACHES TO THE WINDSHIELD.

Visibility › Windshield
Filed Nov 27, 202066,500 milesTX

TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING ON THE HIGHWAY, HE HEARD A SMALL POPPING SOUND. THE CONTACT STATED THAT THERE WAS AN HORIZONTAL CRACK ON THE DRIVER'S SIDE WINDSHIELD. THE CONTACT STATED THAT OVER SEVERAL HOURS, THE CRACK EXPANDED ACROSS THE WINDSHIELD TOWARD THE PASSENGER'S SIDE. THE VEHICLE WAS TAKEN TO SAFELIGHT AUTO-GLASS REPAIR AND THE WINDSHIELD WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,500.

Unknown or Other
Filed Nov 27, 20205,000 milesOR

WINDSHIELD CRACKED FROM UNKNOWN ORIGIN IN FIRST YEAR OF OWNERSHIP. I HAD A $500 COMPREHENSIVE DEDUCTIBLE AND HAD TO PAY THAT IN FULL TO GET A NEW WINDSHIELD.

Visibility/Wiper
Filed Nov 27, 20201,200 milesNC

WINDSHIELD CRACKS AND PITS VERY EASY AND LOOKS LIKE IT WILL CRACK WITHOUT MUCH FORCE

Visibility/Wiper
Filed Nov 27, 202048,800 milesWA

WINDSHIELD CRACKED. IT'S UNKNOWN WHETHER IT WAS DUE TO ROAD TRAFFIC AS WE DIDN'T NOTICE IT RIGTHT AWAY. THE ORIGINAL CRACK STARTED BELOW THE DASHBOARD EYESITE.

Visibility/Wiper
Filed Nov 27, 2020NY

IN LATE 2019 I STARTED HAVING ISSUES WITH MY WINDSHIELD. I WASH MY CAR 2X A WEEK AND PARK INSIDE A GARAGE EVERY NIGHT. I STARTED SEEING LIGHT CRACKS FORMING ON THE WINDSHIELD OUT OF THE BLUE. FAST FORWORD TO 2020 I NOW HAVE MULTIPLE FEINT CRACKS AND I AM AFRAID TO DRIVE WITH THE FEAR IT WILL CRACK MORE.

Unknown or Other
Filed Nov 27, 202046,006 milesCA

WHILE PARKED THE FRONT WINDSHIELD CRACKED ABOUT 4 INCHES ABOVE THE BOTTOM OF THE WINDOW FROM FROM THE CENTER OF THE STEERINGWHEEL, TWO FEET TOWARDS THE PASSENGER SEAT.

Electrical System
Filed Nov 26, 202027,613 milesOH

CAR BATTERY WILL NOT HOLD A CHARGE. I HAD TO REPLACE THE ORIGINAL BATTERY TWICE NOW. ORIGINAL BATTERY DIED MARCH, 2019 ' I HAD MY MECHANIC REPLACE THAT WITH A NEW BATTERY (BATTERY REPLACEMENT 1). BATTERY REPLACEMENT 1 DIED FEBRUARY, 2020; BATTERY REPLACEMENT 2 (ANOTHER NEW BATTERY) WAS INSTALLED. BATTERY REPLACEMENT 2 DIED NOVEMBER, 2020; BATTERY REPLACEMENT 3 (ANOTHER NEW BATTERY) WAS INSTALLED BY SUBARU.

Electrical System
Filed Nov 24, 202034,000 milesVA

I PURCHASED MY USED SUBARU OUTBACK FROM CARMAX. IT HAS BEEN WORKING FINE FOR A PERIOD OF TIME. HOWEVER, NOW I FIND MY CAR CONSTANTLY DEAD AND HAVE HAD TO PURCHASE A CHARGER AND LEAVE ON MY CAR EVERY OTHER DAY OR I FIND MY VEHICLE IS COMPLETELY DEAD AND THE BATTERY IS DRAINED. IT HAPPENS IF I DO NOT DRIVE ME VEHICLE FOR 48 HOURS. I ALSO HAVE AN INTERLOCK DEVICE ON MY VEHICLE (PUT ON AFTER THE BATTERY ISSUE BEGAN) AND HAD MY BATTERY CHECKED AT AN AUTO PARTS STORE WHO SAID IT WAS FINE. WHEN I PURCHASED MY CAR FROM CARMAX THE VEHICLE WAS DEAD IN THE LOT SO I WAS NOT ABLE TO TEST DRIVE IT. CARMAX REPLACED THE BATTERY TO ENSURE IT WASN'T A BATTERY ISSUE. THIS WAS LIKELY A TEMPORARY FIX WHICH IS WHY THE ISSUE DIDN'T OCCUR IMMEDIATELY. I TOOK THE CAR INTO CARMAX AND THEY CHECKED THE BATTERY AND FOUND IT TO BE WORKING FINE. I REPLACED THE BATTERY CLIP ON THE NEGATIVE TERMINAL, WHICH THEY SAID WAS A LITTLE BIT LOOSE AND I PAID FOR THE REPAIR. THE ISSUE IS STILL PERSISTING. SINCE I HAVE FOUND THERE IS A CLASS ACTION LAWSUIT AGAINST SUBARU FOR THIS ISSUE. CARMAX SAYS I NEED TO GET SUBARU TO FIX IT, IF THERE IS AN ISSUE. WHEN IT DIES I USUALLY HAVE TO GO TO THE INTERLOCK MECHANIC AND HE HAS TO RESET IT. THIS IS CAUSING SIGNIFICANT ISSUES WITH ME GETTING TO WORK AND PLANNING AN UPCOMING MOVE I AM MAKING IN THE NEXT MONTH. THE INTERLOCK DEVICE CAN READ WHENEVER I TURN THE CAR ON AND HOW MANY TIMES IT HAS DIED AND I CAN GET THIS DOCUMENTATION IF NEEDED LATER AS WELL.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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