2018 Subaru Legacy complaints

THE SUBARU LEGACY WINDSHIELD IS EXTREMELY BRITTLE, SMALL SALT DEBRIS CAUSED THE WINDSHIELD TO HAVE SEVERAL CHIPS ALL OVER THE WINDSHIELD, IN ALL MY YEARS I'VE NEVER SEEN WINDSHIELDS BEING THIS BRITTLE. THERE ARE THOUSANDS OF COMPLAINTS ON SUBARU FORUMS ABOUT WINDSHIELDS THAT HAVE THE EYESIGHT EQUIPPED THAT THEY ARE PRONE TO CRACKING AND CHIPPING EASILY. RECENTLY SUBARU LOST A LAWSUIT ABOUT THEIR WINDSHIELD CRACKING ON THE 2015 AND 2016 SUBARU OUTBACKS, I BELIEVE SUBARU HAS NOT ADDRESSED THIS ISSUE YET. WHILE I WAS DRIVING ON THE HIGHWAY ON MY WAY TO VACAVILLE CALIFORNIA MY WINDSHIELD ENDED UP WITH AT LEAST DOZENS OF CHIPS ALL OVER MY WINDSHIELD. THIS IS UNACCEPTABLE BECAUSE I'VE MADE THIS TRIP COUNTLESS AMOUNT OF TIMES ON MY OLD CAR AND NEVER HAD THIS ISSUE.

AFTER FILING TANK I TOOK A DRIVE...DROVE ABT 30 MILES TO DO SOME SHOPPING THEN ABT 2 HOURS LATER I DROVE THE 30 MILES BACK HOME WITH THE FUEL GUAGE NOT MOVING....AFTER SEVERAL HOURS AT HOME GETTING READY TO GO OUT FOR THE EVENING I GOT INTO CAR..PRESSED THE BUTTON AND STARTED CAR...NOTICE THAT THE FUEL GUAGE WAS AT 3/4....WHEN I PARKED IT WAS ABOVE FULL...THIS HAPPENED SEVERAL TIMES DURING THE MONTH OF JUNE 2018 (PURCHASED CAR NEW ON MAY 26 2018) CONTACTED DEALERSHIP ON JULY 3, 2018...THEY RECEIVED IT ON JULY 7, 2018....AFTER BEING AT THE DEALER FOR 11 WEEKS THE CAR WAS RETURNED TO ME WITH A NEW CLUSTER (DEALER WAS AWARE THE A RECALL WAS IN THE WORKS FOR A PREMATURE EMPTY TANK WHEN LOW FUEL LIGHT CANE ON)..RECEIVED CAR BACK ON SEPTEMBER 21, 2018 AND ON SEPTEMBER 22, 2018 I ONCE AGAIN EXPERIENCED THE SAME ISSUE....DROVE HOME FROM DEALERSHIP 21ST WENT TO WORK MORNING 22ND CAME HOME AND GOT READY TO GO OUT...GOT INTO CAR WITH AGAIN A FULL TANK WHEN PARKED AND NOW UPON IGNITION IT WAS A BIT OVER 7/8 LOWER...THE DTE IS AND HAS BEEN ALL OVER THE PLACE.... DEALERSHIP HAD NEVER DRIVEN CAR SO THAT WAS RECENTLY DONE....NEW SENSORS PUT IN....TOOK OFF FROM DEALERSHIP 4-3-2019 WITH FULL TANK...DROVE ABT 49 MILES AND DECIDED TO TOP OFF TANK TO TEST MILES/FUEL CONSUMPTION...NOW THE GUAGE REMAIN IN THE SAME POSITION AS PRIOR TO ADDING FUEL...ALSO IN THE SAME 49 MILES THE DTE DROPPED FROM 610 TO 460.... WHEN I RECEIVED VEHICLE BACK IN SEPTEMBER IS WHEN I STARTED IMAGE DOCUMENTING....WITHOUT A

I TOOK THE CAR TO THE DEALER FOR THE RECALL ON THE FUEL GAUGE. SUPPOSEDLY THE WORK WAS DONE. THE WEBSITE LISTS IT AS INCOMPLETE. I DON'T KNOW WHAT THIS MEANS OR WHAT I SHOULD DO ABOUT IT. PLEASE ADVISE.

MY SUBARU STARLINK INFOTAINMENT SYSTEM HAS EXPERIENCED 5 EVENTS OF TOTAL BLACKOUT TO THE INFOTAINMENT SCREEN OVER THE 9-MONTH PERIOD SINCE PURCHASING. THIS HAS RESULTED IN LOSS OF FUNCTIONALITY TO THE PHONE, BLUETOOTH, RADIO AND BACKUP CAMERA CAPABILITIES. SAFETY WAS THE NUMBER ONE REASON WHY I CHOSE THIS CAR (BACKUP CAMERA, LANE DEPARTURE ASSIST, ADAPTIVE CRUISE CONTROL). TO KNOW THAT ROUGHLY 30% OF ALL MINOR VEHICLE ACCIDENTS OCCUR DUE TO BACKUP-RELATED ISSUES, IT SCARES ME THAT MY CAR IS NOT PROTECTING ME FROM THIS POTENTIAL RISK. NOT ONLY IS THIS A RISK TO BASIC SAFETY PRINCIPLES, BUT IT ALSO MAKES MY EVERYDAY TRAVEL CHAOTIC AND STRESSFUL. I DRIVE FOR UP TO 2-3 HOURS AT A TIME, AND TO HAVE ZERO ACCESS TO BASIC FM RADIO, SIRIUSXM RADIO, BLUETOOTH-CONNECTED PODCASTS / E-BOOKS MAKES FOCUSING DIFFICULT. ADDITIONALLY, WITH NO BLUETOOTH PHONE CONNECTION AVAILABLE, I AM FORCED TO HOLD MY PHONE WHILE DRIVING, TAKING ONE OF MY HANDS OFF THE WHEEL, AND DISTRACTING ME FROM FOCUSING ON DRIVING. IT'S ABSURD TO ME THAT THIS ISSUE HAS BEEN RAISED BY HUNDREDS OF SUBARU OWNERS ACROSS MULTIPLE MODEL VEHICLES, AND IT HAS NOT BEEN ADDRESSED. IF, GOD FORBID, SOMETHING WAS TO HAPPEN TO ME OR MY WIFE WHILE DRIVING THIS CAR DUE TO AN ISSUE THAT SUBARU KNEW ABOUT, I DON'T KNOW WHAT I WOULD DO. TO MAKE MATTERS WORSE, I WAS JUST INFORMED AFTER 2 HOURS IN THE SERVICE WAITING AREA THAT THE SUBARU-ISSUED SOFTWARE UPDATE WILL NOT FIX THE ISSUE, AND I HAVE TO COME BACK IN 2-3 WEEKS AFTER THE DEALERSHIP

THE DRIVERS SIDE MIRROR OF 2018/2019 LEGACY'S WITH BLIND SPOT DETECTION WILL NOT ADJUST OUT FAR ENOUGH TO SEE BLIND SPOT OF VEHICLE FOR SEAT POSITION ADJUSTED FOR AVERAGE TO TALL DRIVERS. WHILE THE MIRROR DETECTION LIGHT WORKS THERE IS NO WAY TO PHYSICALLY CONFIRM SIDE TRAFFIC POSITION. DANGEROUS, ESPECIALLY IN CONGESTED MULTI-LANE ENVIRONMENTS. IT WAS DETERMINED THAT ALL MIRRORS AT A DEALERSHIP WITH BLIND SPOT DECTION HAS THE SAME ISSUE. THIS ISSUE MAY EXIST FOR OTHER YEARS AND MODELS AS WELL. VEHICLES USING MIRRORS WIITHOUT BLIND SPOT DETECTION FUNCTION ADEQUATELY.

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2018. PRESTIGE SUBARU (4271 E BLACK HORSE PIKE, TURNERSVILLE, NJ) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FUEL GAUGE DISPLAYED THAT THE VEHICLE HAD 40 MILES LEFT. AFTER THE CONTACT DROVE 10 MPH, IT RAN OUT OF FUEL. PARTS DISTRIBUTION DISCONNECT.

FUEL LEVEL NOT PROPERLY INDICATED SUBARU"S LETTER INDICATED THEY DID NOT KNOW WHEN OR IF THERE WOULD BE A FIX TO THE PROBLEM

ON THE DASHBOARD SHOWED THAT THE REMAIN MILEAGE WAS 70, BUT IT STOPPED ALL THE SUDDEN DUE TO NO GAS. I ALMOST CAUSED AN ACCIDENT BECAUSE THE CAR STOPPED ON A PUBLIC STREET WITH HEAVY TRAFFIC. AFTER MANY TIMES TRYING TO START THE CAR, IT DID NOT WORK; IT WAS COMPLETELY DEAD. I HAD TO LEAVE THE CAR STRANDED TO GO AND GET GAS TO THE NEAREST GAS STATION.

THE RADIO/NAVIGATION SCREEN WENT BLANK. THE REAR VIEW CAMERA, NAVIGATION, STEREO. ETC. NO LONGER WORK. I TOOK THE CAR TO THE DEALER TODAY AND WAS TOLD THE RADIO HEAD NEEDS REPLACED. PROBLEM IS THEY ARE ON NATIONAL BACK ORDER AND NO ONE CAN SAY HOW LONG IT WILL TAKE TO GET IT. THIS IS A MAJOR SAFETY ISSUE BECAUSE BACK UP CAMERA NO LONGER WORKS AND CROSS TRAFFIC WARNING NO LONGER WORKS AND THE NAVIGATION NO LONGER WORKS.

RAN OUT OF GAS ON A FLAT HIGHWAY, WHEN THE INDICATOR SAID THERE WERE 30 MILES LEFT. GAGUE WENT FROM 1/4 TO 0 IN LESS THAN 20 MILES.

SUNROOF GLASS EXPLODED AND SHATTERED WHILE DRIVING. THERE WAS NO CAR IN FRONT FOR POTENTIAL ROCK DAMAGE.SUNROOF WAS COVERED SO MOST OF THE GLASS WAS CONTAINED ON THE COVER. THE GLASS WAS BOWED OUTWARD AS IF THERE MAY BE TOO MUCH STRESS FORCED UP ON THE GLASS.

THE CAR VEERS RIGHT OR LEFT IRRADICALLY AS IF A GUST OF WIND PUSHED THE CAR OR LARGE TRUCK PASSED BY. THIS IS VERY TROUBLING SINCE IT HAPPENS SPORADICALLY AND HAS CAUSED THE CAR TO DRIFT OFF THE ROAD.

CAR WAS PARKED AND LOCKED. KEYLESS ENTRY SYSTEM ALLOWED DOORS TO BE OPENED. UPON SITTING IN DRIVERS SEAT, BEFORE ANY ATTEMPT TO START CAR, A MESSAGE ON DASH SAID "REMOTE KEY DEACTIVATED". AFTER THAT, NOTHING WORKED, NO FURTHER MESSAGES, COULD NOT LOCK DOORS, COULD NOT START CAR, NOTHING FUNCTIONED. FINALLY HAD CAR TOWED TO DEALER, CASEY SUBARU, NEWPORT NEWS, VA. LATE NEXT MORNING, DEALER CALLED TO SAY CAR WAS READY FOR PICKUP. THEY COULD FIND NO PROBLEM, BOTH REMOTE KEYS FUNCTIONED WELL, NO PROBLEM CODES FOUND. CAR OPERATED WELL ON MY DRIVE HOME, <5 MILES. HOWEVER, I HAVE A REAL CONCERN OF GETTING STRANDED IN FUTURE.

AT SPEEDS ABOVE APPROXIMATELY 50 MPH, THE STEERING HAS SUDDENLY, ERRATICALLY AND WITHOUT WARNING PULLED THE CAR TO THE LEFT OR RIGHT AS IF HIT BY A LARGE GUST OF WIND (WHEN THERE IS NO WIND OR PASSING TRUCK). IT IS AS IF THE STEERING IS OUT OF CONTROL FOR SEVERAL SECONDS. THE CAR HAS 3,000 MILES AND THIS HAS HAPPENED ABOUT 5-8 TIMES. I NOTICE THERE IS ALSO AN IDENTICAL COMPLAINT FOR 2018 SUBARU OUTBACKS. THIS LAST HAPPENED TODAY. THIS IS A DANGEROUS DEFECT IN THE ELECTRIC POWER STEERING.

VEHICLE MAKING A LOUD METALLIC RATTLING NOISE WHILE DRIVING BETWEEN 25-45 MPH. SUBARU HAS MADE MULTIPLE ATTEMPTS TO LOCATE AND REMEDY THE NOISE, BUT THEY HAVE NOT SUCCESSFULLY REPAIRED THE VEHICLE AFTER MORE THAN 4 TIMES. CONCERNED THIS COULD BE A POTENTIAL SAFETY ISSUE SINCE THE ISSUE CANNOT BE IDENTIFIED OR REPAIRED.

PURCHASED A NEW SUBARU LEGACY FEB. 28, 2018. AFTER ONLY 70 MILES THE WARNING LIGHT FOR SEAT BELTS AND AIRBAG MALFUNCTION APPEARED ON A STARLINK SYSTEM AND DASH. AFTER IMMEDIATELY TAKING IT IN AT THE LOCAL CAR DEALER, SERVICE AGENTS CLAIMED THAT A "RODENT" HAS CAUSED THE DAMAGE. AFTER FURTHER RESEARCH, WE HAVE DISCOVERED A NATIONAL CIVIL SUIT AGAINST SUBARU. APPARENTLY THEY ARE USING BIODEGRADABLE MATERIALS ON THE WIRING OF MANY NEW CARS THAT ATTRACTS SQUIRRELS AND MICE. WE HAVE LIVED AT OUR CURRENT RESIDENCE FOR OVER 35 YEARS WITH NUMEROUS CARS IN THE DRIVEWAY WITHOUT THIS PROBLEM. CONSUMER REPORTS ON JULY 10,2017, REPORTED THAT THEY HAVE UNCOVERED VARIOUS TECHNICAL BULLETINS FROM FORD, GM, HONDA, TOYOTA, AS WELL AS SUBARU CONCERNING THIS ISSUE. DEALER, AT THE MOMENT, REFUSES TO FIX IT WITHOUT EXTENSIVE COST TO US. THIS IS A SERIOUS PROBLEM WITH THIS CAR--DRIVING IT WOULD NOT ONLY BE UNSAFE BUT ILLEGAL SINCE THE AIR BAG AS WELL AS THE SEAT BELTS SHOW A MALFUNCTION. FIXING IT MAY NOT SOLVE THE PROBLEM ON PERMANENT BASIS.

OUR RECENT PURCHASE OF A 2018 SUBARU LEGACY HAS LEFT US WITH A VERY UNHAPPY REALIZATION. WE HAVE A SUBARU OUTBACK AND LIKE THE CAR BUT VERY UNHAPPY WITH THE CRUISE. WE DID NOT REALIZE THE CRUISE CONTROL ADVANCES 1 OR 5 MPH RATHER THAN THE CONVENTIONAL CRUISE OF 1 MPH. WE HAVE FOUND THIS FEATURE TO BE NOT ONLY ON SUBARU BUT MANY OTHER MAKES OF VEHICLES. FROM RESEARCHING ONLINE AND TALKING TO OTHERS HAVE FOUND WE ARE NOT THE ONLY ONES THAT DO NOT LIKE IT AND FEEL IT IS UNSAFE. THERE DOES NOT SEEM TO BE A REASON TO ADVANCE 5 MPH RATHER THAN 1 MPH. WHEN USING THIS TYPE OF CRUISE IT IS NECESSARY TO WATCH THE SPEEDOMETER, RATHER THAN PAYING ATTENTION TO THE ROAD, TO GET TO THE ANTICIPATED SPEED AND THEN QUICKLY SET AND HOPE YOU LOCKED-IN THE DESIRED SPEED. IF THE DESIRED SPEED IS NOT REACHED THE FIRST TIME THEN IT IS PUSHING THE CRUISE AND HOLDING IT, HOPING THAT IT ONLY ADVANCED 1 MPH RATHER THAN 5 MPH, OTHERWISE IT IS CANCELING AND TRYING AGAIN. WE CONTACTED SUBARU ABOUT THIS AND WERE TOLD THAT IF THERE ARE ENOUGH COMPLAINTS THEY WOULD CONSIDER A SOFTWARE UPDATE. IT WAS ALSO EXPLAINED THAT WE WOULD NOT HAVE PURCHASED THE VEHICLE IF WE WERE TOLD THIS BEFORE THE PURCHASE OF THE CAR. WE LOOKED AT THE WEBSITES FOR THE SAFEST VEHICLES AND SUBARU IS AT THE TOP OF THE LIST BUT THIS TYPE OF CRUISE CONTROL TAKES AWAY THE SAFETY; EVERYONE IS PREACHING TO REDUCE DISTRACTIONS WHEN DRIVING BUT TAKING AWAY THE CONVENTIONAL CRUISE CONTROL AND IMPLEMENTING SUCH A DISTRACTION DEFEATS THE PURPOSE.