Page 2 of 3 · complaints 51–100 of 117

2018 Subaru Legacy complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Visibility › Windshield
Filed Nov 2, 202265,000 milesCA

The contact owns a 2018 Subaru Legacy. The contact stated that the windshield fractured without impact on the lower passenger’s side of the windshield. The fracture started to spread up the windshield. The contact had not taken the vehicle to a dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

Air BagsCrash
Filed Oct 30, 2022WV

I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.

Electrical System
Filed Oct 4, 2022OK

Premature battery failure, defective battery or electrical parts failure.

Electrical System
Filed Sep 27, 2022NC

Battery Fail on 2018 Legacy Sport Model. No warning or indication. Went in the car evening of July 17, 2022 . Vehicle was not responsive to starting - battery dead Had to go to 3rd party and obtain a battery as it was the weekend - had no other form of transportation. Had not indication there was in-fact an issue with Subaru and their batteries draining vehicles leaving cars stranded. When I called the Subaru Dealer in regards - this information was not volunteered.

Electrical System
Filed Sep 27, 2022NC

I forgot to add a item to my issue with the battery change - With changing the battery items acted odd in the vehicle - window issue with windows not working and Radio issues in which the car would randomly start controlling the electronic features of the phone, radio, cd player and maps. Car will randomly beep as to act like someone is touching the screen, it will also change radio channels, turn on CD make random calls to people on my contact list, providing mapping - it's as if it is possessed. Tried to make attempts to get it into the dealer - first appointment failed as it conflicted with something else. Now I can't get the vehicle in until October per them.

Electrical System
Filed Nov 21, 2021TX

Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.

Visibility › Sun/Moon Roof Assembly
Filed Nov 9, 202172,000 milesWV

The contact owns a 2018 Subaru Legacy. The contact stated that while driving at 40 MPH, she heard an abnormal loud popping sound coming from the top of the vehicle. The contact stated that she pulled into the nearest gas station and noticed that the sunroof glass had shattered and fell onto the shade guard. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The manufacturer was notified of the failure through an online request. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 72,000.

Tires › Sidewall
Filed Oct 5, 2021NV

225/50R18. Factory OEM, serious dry-rot necessitating replacement due to safety concerns. Tires are slightly older than 3.5 years (2018 model year purchased 04/18) with less than 40k miles. All four tires exhibit the dry rot, but the photo is representative of the most serious case of concern. No concerns related to tread wear depth.

Electrical System
Filed Sep 18, 2021VA

I have experienced numerous battery replacements, and had electrical problems. If you don’t drive every day, the battery goes dead.

Vehicle Speed ControlCrash
Filed Sep 8, 2021MA

The car (#1) came to a sudden stop on a freeway without the driver stepped on the brake pedal. Front dash cam video on car #1 is available. Car #1 was then hit from behind by another car (#2) which could not stop in time. However, the impact was not significant because car #2 was able to partially switch lane and only the corners of the bumpers of both cars made the contact. The sudden stop problem could NOT be reproduced afterward by the driver. No dealer/car shop has been contacted on this issue. Warning light(s) status on dashboard of car #1 was UNKNOWN . However, driver of car#2 did report seeing brake lights of car #1 before the impact. Car #1 had never been in an accident before. This was the first time the sudden stop issue occurred.

Tires › Sidewall
Filed Sep 2, 2021FL

P225 / 50 R 18 On 8/28/2021, I noticed my front drivers tired looked weird. Upon inspection, it looked like dry rot. I do have a picture of the tire. I immediately went to Tire Kingdom and purchased a set of of 4 new tires. Tire Kingdom confirmed that the tire looked defective. Still plenty of tread, but the side was separating causing it to not be safe. There was no warning on the car system as the tire had not yet completely separated.

Electrical System
Filed Jun 4, 2021WI

This vehicle currently has about 55,000 miles on it. I recently had to replace the battery which seems premature for a vehicle just over three years old (at 48865 miles). I have recently been made aware that it is alleged that this Subaru model is defective in such a way to precipitate early battery failure. I want my experience added to that of others. I have documentation of this battery replacement which I could supply upon request.

Visibility/Wiper
Filed May 24, 2021NJ

I have had the windshield replaced in this vehicle three times in less than one year. I recently took my car through a car wash that I use regularly and the next day, there was a new crack on the lower passenger side of the windshield. This is getting expensive to fix and seems to be a defect with the windshield.

Visibility/Wiper
Filed May 13, 202134,000 milesNC

DRIVING TO WORK EARLY THIS AM NO VEHICLES IN FRONT OF ME AND ALL OF A SUDDEN A HEAR A SMALL POP AND LOOK OVER TO NOTICE MY PASSENGER SIDE WINDSHIELD HAS A CRACK IN IT.

Visibility › Windshield
Filed Feb 18, 202138,153 milesCA

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED A SMALL CRACK DEVELOPED ON THE LOWER FRONT WINDSHIELD WITHOUT IMPACT. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,153.*DT*JB

Engine
Filed Feb 17, 202118,000 milesWV

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL WHILE DRIVING. THE ENGINE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT HAD TAKEN THE VEHICLE TO BUDD BAER SUBARU (71 MURTLAND AVE, WASHINGTON, PA 15301) AND SUBARU OF MOON TOWNSHIP (5450 UNIVERSITY BLVD, MOON TWP, PA 15108) AND WAS INFORMED THAT SIMILAR VEHICLES WERE KNOWN TO CONSUME EXCESSIVE AMOUNTS OF OIL. THE VEHICLE WAS NOT REPAIRED AFTER MULTIPLE VISITS AND PERFORMANCE TESTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000.

Visibility/Wiper
Filed Feb 11, 20217,000 milesDE

FRONT WINDSHIELD DEVELOPED A TINY CRACK WHILE DRIVING ON HIGHWAY, WHICH THEN QUICKLY PROPAGATED THROUGHOUT THE WINDSHIELD. WINDSHIELD WAS REPLACED AT MY EXPENSE.

Visibility/Wiper
Filed Feb 6, 202125,000 milesNJ

AFTER APPROXIMATELY 13 MONTHS, A REPLACEMENT WINDSHIELD HAS DEVELOPED A CRACK AGAIN IN THE SAME LOCATION EXPANDING TO ESTIMATED 12 INCHES.

Visibility/Wiper
Filed Jan 17, 202135,200 milesVA

A SMALL CRACK EMANATING VERTICALLY ON THE PASSENGER SIDE ON THE VERY BOTTOM OF THE SCREEN BEGINNING 1 MONTH AGO HAS SPREAD HORIZONTALLY TOWARDS THE DRIVER'S SIDE.

Visibility/Wiper
Filed Jan 17, 202122,000 milesCA

TWO CRACKS APPEARED IN WINDSHIELD. I DO NOT KNOW IF A ROCK CAUSED IT. SMALL ROCK HITS BEFORE HAVE BEEN REPAIRED. THIESE LARGE CRACKS PROBABLY MEAN A NEW WINDSHIELD.

Visibility/Wiper
Filed Jan 7, 20215,000 milesCA

WINDSHIELD: THE OEM WINDSHIELD CRACKS EASILY AND MANUFACTURE WILL SAY NOT RESPONSIBLE BECAUSE IT'S NOT A "DEFECT", BUT THEY USED INFERIOR GLASS. CURRENTLY, I HAVE OVER 6 CRACKS AND EVERY TIME THE SMALLEST ITEM HITS IT, THE WINDSHIELD CRACKS. I'VE BEEN WITH NEW CAR DEALERSHIP FOR OVER 30YEARS AND OWNED MANY CARS AND NEVER HAD A WINDSHIELD CRACK SO EASILY. SMALL ROCKS WOULD HIT MY OTHER CARS AND JUST BOUNCE OFF, BUT NOT MY 2018 SUBARU LEGACY, AS I SAID AT "LEAST" 6 MARKS FROM ANYTHING HITTING MY WINDSHIELD IS CURRENTLY AVAILABLE TO SEE, YET NO MARKS ON MY OTHER VEHICLE, WHICH IS A GM PRODUCT. TAKING A PICTURE IS TOO HARD TO SEE "ALL" THE SMALL CHIPS. I HAVEN'T REPLACED IT YET, HOPING A RECALL WOULD HAPPEN, OR SOMEONE WANTS TO LOOK AT ALL THE NICKS, SINCE I'VE OWNED IT NEW FROM 2018. THIS HAPPENS DRIVING SLOW, FAST, ANYWHERE A ROCK CAN FLY.

Visibility/Wiper
Filed Jan 4, 20215,000 milesCA

WINDSHIELD CHIPPED WITHOUT LEAVING CRACKS AND CANNOT BE REPAIRED.

Visibility/Wiper
Filed Jan 3, 202165,000 milesMO

ON A COLDER 20 DEGREE MORNING, I STARTED MY 2018 SUBARU LEGACY TO WARM UP. WITHIN A FEW MINUTES AND BEFORE DRIVING AWAY, MY WINDSHIELD SPONTANEOUSLY CRACKED AT THE BOTTOM NEAR THE WIPER BLADE / DEFROST VENTS. THE CRACK STARTS ON THE BOTTOM DRIVERS SIDE, COMES UP ABOUT 3 INCHES, THEN RUNS ACROSS ABOUT 18 INCHES TOWARDS THE PASSENGERS SIDE, AND THEN BACK DOWN AGAIN.

Visibility › Windshield
Filed Nov 27, 202030,000 milesWV

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WITHOUT IMPACT, THE WINDSHIELD FRACTURED ON THE LOWER RIGHT DRIVER'S SIDE. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, THE FAILURE REOCCURRED. THE CONTACT STATED DUTCH MILLER SUBARU (1901 PATRICK ST PLAZA, CHARLESTON, WV 25387; (304) 340-4500) WAS CONTACTED AND REFERRED HIM TO A WINDSHIELD REPAIR FACILITY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Visibility › Windshield
Filed Nov 27, 202032,610 milesCA

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY IN THE GARAGE, HE BECAME AWARE THAT THE FRONT WINDSHIELD WAS CRACKED IN THE CENTER. THE CONTACT CALLED GOLD RUSH SUBARU (670 GRASS VALLEY HWY, AUBURN, CA 95603; (530) 885-4019) AND WAS REFERRED TO A WINDSHIELD REPAIR SHOP. THE VEHICLE WAS TAKEN TO THE WINDSHIELD REPAIR SHOP TO HAVE THE FRONT WINDSHIELD REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,610.

Unknown or Other
Filed Nov 26, 2020NJ

WINDSHIELD CHIPPED FOR NO APPARENT REASON. I HEARD THIS HAPPENED TO MANY OTHER PEOPLE. VEHICLE WAS STATIONARY TO MY KNOWLEDGE.

Fuel/Propulsion System
Filed Sep 22, 202015,000 milesMI

ACCELERATION HESITATES OR STUTTERS WHEN SLOWLY ACCELERATING, LIKE FROM A STOP IN A NEIGHBORHOOD. 2018 LEGACY 3.6R HAS DONE THIS SINCE PURCHASED IN APRIL 2019.

Electrical System
Filed Sep 22, 202029,000 milesMI

P014A ERROR CODE. STARTED CAR AND WAS ABOUT 1/8 MILE AWAY FROM HOME DRIVING AT 40 MPH ON COUNTRY ROAD, AND ALL THE LIGHTS CAME ON THE DASH (CHECK ENGINE, EYESIGHT OFF WARNING LIGHT, BATTERY, OIL, ETC...). IMMEDIATELY TURNED AROUND AND WENT HOME. MY OBDII SCANNER SAID P014A ERROR. I RESET THE CODE. CALLED DEALER TO SEE IF IT WAS SAFE TO DRIVE AND DROP OFF (30 MILES AWAY) AND THEY SAID YES. THEY THEN SAID IF THEY CANNOT READ THE CODE THEY CANNOT DO ANYTHING ABOUT IT (BECAUSE I RESET IT AND IT IS NOT HISTORICALLY SAVED IN THE CAR). THE CODE HAPPED AUG 17, 2020 HAS NOT APPEAR AGAIN AS OF SEPT 22, 2020. I DON'T KNOW IF THEY ARE RELATED, BUT I HAVE BEEN HAVING VERY STRANGE PROBLEMS WITH THE RADIO VOLUME SINCE THEN. I'VE ROTATED THE HEAT DIAL AND IT'S TURNED THE RADIO VOLUME UP / DOWN, STARTED THE CAR AND THE VOLUME IS AT MAXIMUM (AFTER QUICKLY TURNED THE VOLUME TO ZERO, TURNED IT TO ONE IS ACCPETABLE AND 2 IS WAY TOO LOUD).

Visibility/Wiper
Filed Aug 29, 202083,400 milesIN

WHILE TRAVELING ON THE INTERSTATE, THE PASSENGER SIDE OF THE FRONT WINDSHIELD BECAME DAMAGED FROM UNKNOWN REASONS AFTER EXPERIENCING A SLIGHT DIP IN THE ROAD. A CRACK FORMED AND EXPANDED TO OVER 12 INCHES IN LENGTH QUICKLY. ATTACHED PHOTO 20200829_164645 INCLUDED AS EVIDENCE. THIS IS THE SECOND TIME THIS VEHICLE HAS EXPERIENCED FRONT WINDSHIELD DAMAGE. IT WAS REPLACED A LITTLE OVER A YEAR AGO WITH OEM PARTS (CARLEX GLASS) THROUGH MY INSURANCE. ATTACHED PHOTO SCREENSHOT_202... AS EVIDENCE. THAT INCIDENT OCCURRED WHILE DRIVING ON A HIGHWAY AND ROAD DEBRIS STRUCK THE PASSENGER EDGE OF THE FRONT WINDSHIELD. A CRACK FORMED AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. DUE TO HAVING EYESIGHT TECHNOLOGY THE FRONT WINDSHIELD IS IMPERATIVE TO SAFETY OPERATIONS AND NEEDS TO REMAIN FREE FROM DEFECTS, SINCE IT CAN CONTROL A VEHICLE'S ACCELERATION, BRAKING, AND STEERING CONTROL SYSTEM. I BELIEVE THAT THE FRONT WINDSHIELD GLASS BEING USED BY SUBARU (CARLEX GLASS) IS SUBSTANDARD AND CREATING A DANGEROUS CONDITION FOR DRIVERS WHO UTILIZE THIS TECHNOLOGY. IF A WINDSHIELD REPLACEMENT IS NEEDED, RECALIBRATION OF EYESIGHT TECHNOLOGY IS REQUIRED TO ENSURE SAFETY COMPLIANCE. THIS ADDITIONAL PROCEDURE CAN DISSUADE OWNERS DUE TO TIME AND COST; THEREBY, CREATING AN ADDITIONAL SAFETY PREDICAMENT BY HAVING DRIVERS OPERATE IMPERFECT VEHICLES. RESEARCH HAS INDICATED SIMILAR COMPLAINTS FROM VARIOUS INDIVIDUALS AND MULTIPLE SUBARU MODELS OVER A SPAN OF YEARS. I IMPLORE YOU TO INVESTIGATE IMMEDIATELY!

Electrical System
Filed Jul 2, 202050,000 milesWA

MY VEHICLE IS HAVING ISSUES WITH THE FACTORY BATTERY, THE VEHICLE IS HAVING ISSUES STARTING. THE DEALERSHIP IS GOING TO REPLACE THE BATTERY, ITS LESS THEN THREE YEARS OLD A D OUT OF WARRANTY BY MILES.

Visibility › Windshield
Filed Jun 22, 202037,000 milesMA

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK IN THE WINDSHIELD AT THE LOWER CORNER OF THE DRIVER'S SIDE WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED WITHOUT IMPACT. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED A CLASS ACTION LAWSUIT AGAINST THE MANUFACTURER REGARDING THE WINDSHIELD. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

Visibility/Wiper
Filed Jun 10, 202035,000 milesKS

WENT INTO PHONE STORE AND WHEN I CAME OUT THE WINDSHIELD HAD CRACKED FOR NO APPARENT REASON. IT WAS PARKED OUTSIDE, NO TRAFFIC OR ANYTHING ELSE. *TR

Visibility/Wiper
Filed May 17, 202028,630 milesCA

I WORK AS A HOME HEALTH NURSE AND I JUST FINISHED A PATIENT VISIT. AFTER I GOT BACK INSIDE MY CAR I FOUND A HUGE CRACK ALONG THE RIGHT SIDE OF MY FRONT WINDSHIELD. WHILE I WAS COMPLETING MY PATIENT VISIT MY CAR WAS PARKED OUT FRONT OF THE HOUSE THE ENTIRE TIME AND WAS NOT IN MOTION. THE CAR WAS NOT PARKED UNDER ANY TREES, OR ANYTHING THAT COULD OF DONE THIS.

Visibility/Wiper
Filed Apr 1, 202027,000 milesGA

I WAS ON THE HIGHWAY GOING ABOUT 70 AND DIDN'T HEAR A ROCK HIT THE WINDSHIELD AND WAS ON A SMOOTH SURFACE, HOWEVER SUDDENLY THERE WAS A FOOT LONG CRACK ON THE DRIVER'S SIDE.

Visibility/Wiper
Filed Mar 15, 202011,900 milesWA

WINDSHIELD SUDDENLY CRACKED WHILE PARKING OVERNIGHT

Visibility/Wiper
Filed Mar 15, 202020,900 milesWA

MY WINDSHIELD CRACKED SPONTANEOUSLY WHILE I WAS DRIVING AND THE CRACK QUICKLY SPREAD AND BECAME VERY LARGE

Visibility/Wiper
Filed Mar 15, 202025,000 milesCO

JULY 2019 WE GOT A CRACK IN OUR WINDSHIELD BETWEEN THE EYESIGHT CAMERAS. WE PAID OUT OF POCKET TO REPLACE THE WINDSHIELD NOT UNDERSTANDING WHY IT HAPPENED. BUT ONLY SEVERAL MONTHS AFTER WE HAD THE WINDSHIELD REPAIRED IN OCTOBER, IT CRACKED AGAIN IN DECEMBER. THIS TIME ON THE DRIVER SIDE INLINE WITH OUR VIEW.

Visibility/Wiper
Filed Mar 13, 20208,000 milesWI

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE VEHICLE WAS PARKED, THE CONTACT NOTICED THE PASSENGER SIDE LOWER WINDSHIELD CRACKED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED CONTACT TO LOCAL DEALER. SERRA CADILLAC OF TRAVERSE CITY LOCATED AT (1747 S GARFIELD AVE, TRAVERSE CITY, MI 49686, (231) 486-0878) WAS CONTACTED HOWEVER THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,000.

Visibility/Wiper
Filed Feb 23, 2020WA

I'VE HAD MY LEGACY FOR 2 YEARS AND SINCE OWNING IT I'VE HAD TO TAKE THE CAR IN TO GET THE WINDOW CHIPS FILLED 4 DIFFERENT TIMES. ALL 4 TIMES THE WINDSHIELD CHIPPED I WAS DRIVING ON THE HIGHWAY.

Visibility/Wiper
Filed Feb 19, 202019,000 milesIL

ALTHOUGH THERE WERE NOT ANY NICKS IN MY WINDSHIELD, WHILE MY CAR WAS PARKED OVERNIGHT, THE WINDSHIELD DEVELOPED A CRACK STARTING FROM THE EDGE OF THE PASSENGER SIDE. THE CAR WAS NOT MOVING AND WAS PARKED IN A DRIVEWAY SO DAMAGE COULD NOT HAVE BEEN CAUSED BY A ROCK. IT APPEARS TO BE A FAULTY WINDSHIELD. THERE ARE LESS THAN 20,000 MILES ON THE VEHICLE AND IT IS LESS THAN 2 YEARS OLD.

Engine
Filed Dec 31, 201944,768 milesDE

WHILE STOPPED AT A RED LIGHT AS SOON AS THE LIGHT TURNED GREEN I PROCEEDED TO ACCELERATE AND HEARD A RATTLE AND THEN A LOUD BOOM EXPLOSION SOUND. MY TORQUE CONVERTER, ENGINE, AND FLEXPLATE EXPLODED CAUSING IT IN OPERABLE AND PLACED ME IN AN UNSAFE LOCATION STRANDED ON THE ROADWAY. SUBARU OF AMERICA HAS NOW HAD THE CAR SINCE THANKSGIVING THIS A MAJOR SAFETY PROBLEM,I STILL DON'T HAVE MY CAR.

Unknown or Other
Filed Dec 23, 20191 milesNY

PARKED THE CAR WENT TO WORK SEVERAL HOURS LATER RETURNED AND THE WINDSHIELD WAS CRACKED MIDDLE DRIVER SIDE TO THE TOP .

Structure › Body
Filed Nov 29, 201921,000 milesPA

MULTIPLE FAILURES OF THE CLEAR COAT IN UNDER 2 YEARS OF OWNERSHIP. CAR IS DETAILED AT MINIMUM TWICE YEARLY TO TO TRY MITIGATE THE DAMAGE, BUT IT IS JUST TOO PRONOUNCED. OTHER MODELS, YEARS, ETC DO NOT HAVE THIS PROBLEM.

Unknown or Other
Filed Aug 19, 201935,360 milesOH

THE FUEL DOOR STICKS REQUIRING IT TO BE PRIED OPEN IN ORDER TO FUEL THE VEHICLE. TOOK IT TO THE DEALER. THEY KNOW ABOUT THIS PROBLEM BECAUSE THEY HAVE A SPECIAL TOOL TO OPEN THE STUCK FUEL DOOR. I HAD TO FIGHT TO GET THEM TO REPLACE THE FUEL DOOR CABLE. I ENDED UP CONTACTING SUBARU OF AMERICA TO RESOLVE THIS ISSUE. I NOTIFIED THEM WHEN MY VEHICLE HAD 35,000 MILES ON IT BUT THEY REFUSED TO ADDRESS IT UNTIL 43,000 MILES.

Service Brakes
Filed Jun 20, 20193,800 milesGA

CAR WAS AT A TURNING INTERSECTION. CAR WAS COMPLETELY STOPPED, FOOT WAS APPLIED TO BRAKE WITH NORMAL PRESSURE. WITHIN A FEW SECONDS, CAR STARTED TO PROGRESS FORWARD, I LIFTED FOOT OFF BRAKE AND REAPPLIED. THE BRAKE DID NOT SENSE PRESSURE, I PUT THE CAR IN PARK. THESE ACTIONS DID NOT STOP THE CAR. LAST EFFORT ATTEMPT WAS TO LIFT THE EMERGENCY BRAKE APPLIED. THIS STOPPED THE CAR. I TURN OFF THE ENGINE AND RESTARTED THE CAR.

Fuel/Propulsion System
Filed Jun 17, 2019VA

ON JUNE 6, 2019, WE TOOK OUR CAR IN FOR REGULAR MAINTENANCE AND TO PERFORM TWO OUTSTANDING RECALLS THAT INVOLVED "SOFTWARE REPROGRAMMING" -- ONE FOR THE FUEL GAUGE (WHICH APPARENTLY MAY NOT PROPERLY REFLECT LOW GAS LEVELS) AND ONE FOR THE HEAD UNIT (WHICH MAY FAIL TO INITIALIZE AND ACTIVATE THE BACKUP CAMERA). WE HAD _ZERO_ PROBLEMS WITH THE HEAD UNIT (OR FUEL GAUGE TO OUR KNOWLEDGE) PRIOR TO THE RECALL WORK. NOW THE HEAD UNIT FAILS TO INITIALIZE FOR SEVERAL MINUTES EVERY FEW TIMES WE START OUR CAR -- THE _EXACT_ ISSUE THAT THE RECALL WAS INITIATED TO ADDRESS. I AM ALSO CONCERNED THAT THE FUEL GAUGE REPROGRAMMING MAY NOT HAVE REMEDIED THAT SENSING ERROR EITHER. I CONTACTED THE MANUFACTURER, WHICH HAS INSTRUCTED US TO RETURN TO THE SAME DEALER TO HAVE THEM TRY TO FIX IT AGAIN. WE SCHEDULED THEIR NEXT AVAILABLE APPOINTMENT ON JULY 3RD, BUT NOW HAVE NO CONFIDENCE THAT THE SOFTWARE REPROGRAMMING ROLLED OUT BY SUBARU ACTUALLY REMEDIED THE MANUFACTURING DEFECTS. INDEED, IT APPEARS TO HAVE INTRODUCED A DEFECT INTO OUR HEAD UNIT SYSTEM.

Electrical System
Filed May 19, 201918,125 milesWV

WHILE EXITING OFF HIGHWAY, THE CAN UNEXPECTEDLY SHUT OFF NEARLY CAUSING A WRECK. CAR WOULD NOT RESTART. THE ENTERTAINMENT SCREEN REMAINED WORKING THE ENTIRE TIME. THE INSTRUMENT CLUSTER WENT BLACK AND REMAINED THIS WAY. AUTOMATIC WINDOWS, ENTERTAINMENT SCREEN, RADIO ALL WORKED BUT CAR WOULD NOT START. A SIMILAR ISSUE HAD HAPPENED TWO WEEKS AGO BUT WE WERE NOT DRIVING... THE CAR WOULD NOT START AND A MASTER SUBARU TECH LOOKED AT CAR AND THEY SAID NOTHING WAS WRONG WITH IT.. OBVIOUSLY THEY WERE WRONG. VERY DISAPPOINTED IN SUBARU. THIS IS A VERY DANGEROUS ISSUE.

Electronic Stability Control (esc)Crash
Filed May 9, 201920,000 milesMA

TL* THE CONTACT STATED THEY RENTED A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT AN UNDISCLOSED SPEED, THE COLLISION AVOIDANCE SYSTEM ACTIVATED CAUSING THE VEHICLE TO STOP INDEPENDENTLY AND THE WHEEL TO TURN. AS A RESULT, THE VEHICLE HIT A CURB. THERE WAS MINOR DAMAGE TO THE PASSENGER SIDE BUMPER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE RENTAL AGENCY WAS NOT INFORMED. NEITHER A DEALER NOR THE MANUFACTURER WAS CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.

Steering
Filed May 3, 20192,592 milesIL

WHEN VEHICLE GOES OVER 50 MILES AN HOUR, PULLS TO THE LEFT.

Unknown or Other
Filed Apr 17, 20196,670 milesPA

THE SAFETY RECALL REGARDING FUEL HAS BEEN COMPLETED. I FILLED THE GAS TANK WITH THE GAUGE ON HALF. I PUT 12 GALLONS IN THE 16 GALLON TANK. YESTERDAY I REPEATED THIS BY AGAIN FILLING THE TANK WITH THE GAUGE READING HALF. I PUT 11.4 GALLONS IN THE 16 GALLON TANK. I ALSO NOTED THAT THE MPG CALCULATOR IS NOW ONLY USING THE DATA SINCE THE RECALL. TIRE PRESSURE WOULD NOT REGISTER. I AM NOT SURE IF THERE ARE ANY OTHER SYSTEMS AFFECTED BY THIS RECALL. I FEEL THAT THEY VEHICLE IS UNRELIABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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