Page 7 of 7 · complaints 301–324 of 324

2020 Subaru Ascent complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →

Electrical System
Filed Apr 26, 20206,633 milesCA

MY CAR FAILED TO START AFTER IT HAD BEEN SITTING IN MY GARAGE FOR 3 DAYS. HOOKED BATTERY UP TO A PORTABLE JUMPER WHICH READ BATTERY AMPS AT 6.7. BATTERY JUMPED WITHOUT ISSUE. TOOK CAR TO DEALER WHO KEPT THE CAR FOR 4+DAYS AND THE DEALER COULD NOT RECREATE THE PROBLEM. DEALER ADVISED ME TO LOCK MY CAR DOORS AS THAT COULD HELP TURN COMPUTERS OFF AND NOT DRAIN BATTERY. ANOTHER 2 MONTHS WENT BY AND MY BATTERY NEEDED TO BE JUMPED AT LEAST 4 MORE TIMES IF IT SAT AND WASN'T DRIVEN FOR MORE THEN 3 DAYS OR IF I FORGOT TO LOCK IT. FINALLY ON THE MORNING OF 4/20/20 I WENT OUT TO START THE CAR AND THE BATTERY WAS DEAD YET AGAIN. THE CAR HAD BEEN LOCKED BUT NOT DRIVEN FOR 3 DAYS. WHEN HOOKED UP TO THE PORTABLE CHARGER, THE AMPS READ 3.6. THE CHECK ENGINE LIGHT CAME ON AND THE EYE SIGHT SYSTEM WAS TURNED OFF PER INSTRUMENT PANEL. JUMPED CAR AND TOOK IT TO DEALERSHIP. DEALERSHIP KEPT CAR FOR 4+ DAYS AND INFORMED ME THAT THE BATTERY WAS REPLACED AS IT BAD. CURRENT MILEAGE ON CAR IS 6633.

Visibility/Wiper
Filed Apr 17, 202011,000 milesMO

WINDSHIELD DEVELOPED LARGE CRACK SEEMINGLY OUT OF NOWHERE. NO NOTABLE INSTANCE OF A ROCK OR OTHER OBJECT STRIKING THE WINDOW WHILE IN MOTION. *TR

Suspension
Filed Apr 6, 2020300 milesWA

NEW 2020 SUBARU ASCENT LIMITED. HEARD CLUNKING OR WEIRD SOUND FROM FRONT SUSPENSION/STRUTS ON BUMPY ROAD OR POTHOLES. *TR

Power Train
Filed Mar 31, 2020150 milesSC

DRIVING DOWN THE ROAD THE ENTIRE CAR STARTED VIBRATING AND FELT WOBBLY WHEN I GOT ABOVE 20MPH. PULLED OVER TO CHECK TIRES AND UNDER THE CAR, NO OBVIOUS ISSUES FOUND. TURNED OFF THEN BACK ON THE CAR, SAME ISSUE ABOVE 20MPH. THE CAR WAS STRUGGLING TO GET UP THE TOW RAMP AND SMELLED AN ACRID ODOR THAT BOTH I AND THE TOW TRUCK DRIVER NOTICED. MADE TERRIBLE SOUND WHEN SHIFTING FROM P THROUGH R TO D. THIS ALL HAPPENED ON PAVED ROADS GOING BACK HOME. THE CAR NOW HAS 150 MILES ON IT, BOUGHT IT 3 DAYS PRIOR NEW.

Visibility/Wiper
Filed Mar 16, 202014,000 milesMD

WINDSHIELD SPONTANEOUSLY CRACKED FOR NO APPARENT REASON

Service Brakes
Filed Mar 16, 2020600 milesNJ

JERKY ACCELERATION BETWEEN 35-50 MPH. CVT "SWITCHING GEARS" UP AND DOWN. NOTICED AT 600 MILES. THIS HAPPENS SPORADICALLY , WHEN IT DOES HAPPEN THE JOLT SNAPS MY HEAD BACK. BRAKES CONTINUE TO SQUEAL AFTER 600 MILES.

Unknown or Other
Filed Mar 14, 2020500 milesAZ

PURCHASED 2-8-2020. WINDSHIELD CRACKER FOR NO REASON 2-22-2020. CRACK JUST APPEARED OUT OF NO WHERE. DEALER DENIED SERVICE BECAUSE THEY SAID THEY FOUND ITTY BITTY (SMALLER THAN A PIN HEAD) MARK AT VERY EDGE OF WINDOW MOLDING. BS - I WOULD HAVE KNOWN IF SOMETHING HAD HIT. INSURANCE PAID FOR REPLACEMENT ON 2-27-2020.

Visibility/Wiper
Filed Mar 14, 2020PA

MY WINDSHIELD CRACKED THR ENTIRE LENGTH OF WINDSHIELD. UPON I SPECTION NEITHER MY HUSBAND NOR I COULD FIND A CHIP WHICH WOULD HAVE BEEN THE ROOT CAUSE OF THE CRACK. I AM UNSURE WHEN I NOTICED THE CRACK, I BELIEVE IT WAS WHEN I GOT IN MY CAR TO GO TO WORK ONE MORNING.

Unknown or Other
Filed Mar 14, 20201,800 milesTX

CRACK ON WINDSHIELD WHILE DRIVING ON NON PAVEMENT ROAD

Visibility/Wiper
Filed Mar 13, 2020500 milesUT

FRONT WINDSHIELD SPONTANEOUSLY CRACKED WITHIN WEEKS OF NEW PURCHASE.

Visibility/Wiper
Filed Mar 13, 20201,000 milesWA

MY WINDSHIELD CRACKED JUST 2 WEEKS AFTER PURCHASING THE CAR. IT HAS SINCE CRACKED TWO MORE TIMES. I WAS TRAVELING ON THE HIGHWAY ALL THREE TIMES. THE DATE BELOW IS AN APPROXIMATE DATE.

Visibility/Wiper
Filed Feb 24, 20203,000 milesTX

A LARGE CRACK IN THE WINDSHIELD HAS FORMED WITHOUT ANY REASON. THERE WERE NO MAJOR ROCKS OR ACCIDENTS. INSTEAD, IT CRACKED ON ITS OWN.

Visibility/Wiper
Filed Feb 23, 20202,200 milesMD

FRONT DRIVER SIDE WINDOW RANDOMLY CRACKED. VEHICLE WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70MPH ON THE INTERSTATE. NO OTHER CARS AROUND. THEN ALL OF A SUDDEN THE WINDOW CRACKS.

Electrical System
Filed Feb 18, 20201,200 milesCA

VEHICLE EYESIGHT SAFETY SYSTEM (ADAPATIVE CRUISE CONTROL), LANE DEPARTURE AND ANTI COLLISION SYSTEMS DEACTIVATED WHILE DRIVING. VEHICLE BACKUP CAMERA FAILED WHILE IN REVERSE.

Electrical System
Filed Feb 10, 20201,014 milesMT

PURCHASED NEW 30 DEC 2019. OWNED 5+ WEEKS NO ISSUES - DROVE 07 FEB 2020 NO DRIVE-ABILITY ISSUES OR WARNING LIGHTS, PARKED AS USUAL IN HEATED GARAGE AT HOME. WENT TO START 08 FEB 2020, WHEN START BUTTON PUSHED, NO STARTING BUT ALL THE VEHICLE LIGHTS (INTERIOR AND EXTERIOR) FLASHED BRIGHTLY AND RAPIDLY (3-4 TIMES A SECOND) FOR ABOUT 30 SECONDS THEN ALL ELECTRICAL INOPERATIVE (NO LIGHTS ANYWHERE, NO HORN, NO STARLINK ACTIVATION... SUBARU ROAD ASSISTANCE CALLED & THEY SUMMONED ANDERSON TOWING (A LOCAL TOWING COMPANY); WHEN JUMPER CABLE ATTACHED TO BATTERY IMMEDIATELY ALL LIGHTS CAME ON BRIGHTLY AND A LOUD ELECTRICAL ARCING NOISE OCCURRED AND IT STARTED. IF THIS TOTAL ELECTRICAL FAILURE HAD HAPPENED DURING VEHICLE OPERATION IT COULD HAVE RESULT IN CATASTROPHIC INJURY AND DAMAGE. TOOK VEHICLE TO LOCAL SUBARU DEALERSHIP 10 FEB 2020 WHO CHECKED BATTERY AND COMPUTER TROUBLE CODES AND FOUND NOTHING UNUSUAL. HOW IS THAT POSSIBLE? IT WAS A TOTAL ELECTRICAL FAILURE - JUMPING THE VEHICLE REMINDED ME OF PARAMEDICS SUCCESSFULLY APPLYING AED PADDLES TO DEFIBRILLATE A STOPPED HEART. THIS SITUATION IS SIMILAR TO OTHER COMPLAINTS NOTED FOR THIS VEHICLE. THIS IS A POTENTIALLY VERY DANGEROUS ISSUE AND NEEDS AN IMMEDIATE REMEDY.

Seat Belts
Filed Feb 7, 2020MD

TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED THE PASSENGER SIDE FRONT SEAT WAS UNABLE TO BE EXTEND FAR ENOUGH BACKWARDS FOR THE SEAT BELT TO BE USED. THE CONTACT STATED THAT DUE TO HIS HEIGHT AND WEIGHT A STANDARD SEAT BELT WAS NOT ADEQUATE TO SECURELY FASTENED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS PROVIDED. FAILURE MILEAGE UNKNOWN. THE VIN WAS NOT AVAILABLE.

Visibility/Wiper
Filed Feb 2, 20205,200 milesCO

THERE ARE SO MY SMALL PITS AND CHIPS IN MY WINDSHIELD. I HAVE LESS THAN 6000 MILES ON THE CAR, AND OWNED IF FOR LESS THAN 6 MONTHS. I NOTICED THE FIRST CHIP IN THE FIRST WEEK OF OWNERSHIP BUT THOUGHT IT WAS BAD LUCK. SINCE THEN I AM FACING WELL OVER A DOZEN, AND THEY ARE INCREDIBLY DISTRACTING. THERE IS NO WAY THIS IS NORMAL WEAR AND TEAR. I'VE NEVER HAD A ROCK HIT THE CAR. ITS JUST THE FINE GRANULES THAT COME WITH DRIVING. THIS IS HORRIBLE!

Fuel/Propulsion System
Filed Jan 22, 20204,000 milesFL

UNINTENDED ACCELERATION - CAR WENT THROUGH AUTOMATIC CAR WAS WITH ENGINE RUNNING AND IN NEUTRAL. AFTER WASH WAS COMPLETED CAR WAS PLACED IN DRIVE AND I VERY LIGHTLY TOUCHED ACCELERATOR PEDAL. CAR LURCHED FORWARD AS THOUGH THE ACCELERATOR WAS FLOORED. REMOVED FOOT FROM ACCELERATOR, ENGINE WAS CONTINUING TO RACE AS CAR CONTINUED TO PICK UP SPEED AND HEADED OUT ONTO BUSY HIGHWAY. THE EXIT FROM THE CAR WASH WAS PERPENDICULAR TO THE HIGHWAY QUICKLY I STEPPED AS FORCEFULLY AS POSSIBLE ON THE BRAKE PEDAL AND SUBSEQUENTLY BROUGHT CAR TO A STOP. A VERY CLOSE CALL.

Electrical System
Filed Jan 9, 20201,000 milesVA

TL* THE CONTACT OWNS A 2020 SUBARU ASCENT. THE CONTACT STATED AFTER DROPPING HER DAUGHTER OFF AT DAYCARE, THE CONTACT ENTERED THE VEHICLE, PUSHED THE PUSH TO START BUTTON, SHIFTED THE VEHICLE INTO REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. WHILE THE ENGINE WAS STILL RUNNING, THE BATTERY TERMINALS WERE DISCONNECTED AND THE VEHICLE TURNED OFF. AFTER APPROXIMATELY ONE MINUTE, THE POSITIVE AND NEGATIVE BATTERY TERMINALS WERE RECONNECTED AND THE VEHICLE STARTED UP INDEPENDENTLY. ROADSIDE SERVICE WAS CONTACTED AND THE VEHICLE WAS SCHEDULED TO BE TOWED HYMAN BROS SUBARU, 11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900, TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

Visibility/Wiper
Filed Jan 6, 2020900 milesVA

I PURCHASED MY ASCENT ON NOVEMBER 29, 2019. BY DECEMBER 8, I HAD TWO CRACKS IN THE WINDSHIELD. I LIVE IN A SMALL TOWN, AND WAS DRIVING LESS THAN 45MPH WHEN BOTH OF THESE CHIPS OCCURRED. ONE WAS (ACCORDING TO SAFELITE) TOO SMALL TO REPAIR. THE OTHER ONE WAS REPAIRED ON 12/10. BY JANUARY 2, THE CRACK THAT WAS REPAIRED HAS REAPPEARED. SAFELITE DOES NOT GUARANTEE THEIR WORK, AND NOW I WILL HAVE TO SPEND A FORTUNE AND USE MY DEDUCTIBLE TO REPLACE THE WINDSHIELD ON A BRAND NEW VEHICLE.

Unknown or Other
Filed Dec 6, 20191,200 milesMI

I HAVE HAD MY 2020 SUBARU ASCENT FOR A MONTH AND ALREADY HAVE HAD TWO WINDSHIELD CRACKS DUE TO VERY SMALL PEBBLES. THESE WINDSHIELDS CRACK TOO EASILY!

Electrical System
Filed Oct 20, 2019NY

IN AM TAILGATE FOUND OPENED (BY ITSELF), BATTERY DEAD , 3 JUMP STARTS OVER 24HRS BATTERY STILL NOT RECHARGING AFTER 6 HRS CONTIN. OPERATION, NOW CARPLAY AND BLUTOOTH MICROPHONE NOT WORKING, MANY COMPLAINTS ONLINE RE THIS, NO MANUAL TAILGATE OPENING, AND NO WORKING BATTERY SHUT OFF OF TAILGATE OR ITS LIGHT IN SOFTWARE

Engine
Filed Oct 9, 20191,289 milesWA

ODOMETER: 1,289 MILES VEHICLE WAS IN MOTION ON A CITY STREET, DROVE 3 MILES AWAY FROM HOME. BATTERY LIGHT CAME ON, VEHICLE STARTED TO OVERHEAT AND CHECK COOLANT INDICATOR CAME ON. OPENED HOOD TO SMOKE AND SERPENTINE BELT HAD SHREDDED. COOLANT WAS SPRAYED ALL OVER UNDER THE HOOD. VEHICLE WAS TOWED TO DEALERSHIP WHO REPLACED SERPENTINE BELT AND APPEARS BATTERY LIGHT AND OVERHEATING WAS CAUSED FROM BELT FAILURE.

Engine
Filed Sep 25, 20191,000 milesMI

WE ARE ON OUR SECOND SUBARU ASCENT, FIRST ONE BOUGHT BACK FOR THE SAME ISSUE. UPON STARTING THE CAR, THE CABIN WILL FILL WITH A STRONG SMELL OF RAW FUEL (NOT EXHAUST). THE CAR WILL ALSO FILL WITH THE SMELL IF RUNNING WHILE PARKED, REMOTELY STARTED, ETC. THE SMELL IS ALSO NOTICEABLE WHEN TURNING OFF THE CAR AND ON THE OUTSIDE OF IT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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