2014 Smart Fortwo Coupe Electric

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Electrical System2
000
Service Brakes1
100
Power Train1
000

1 safety recall

Part 573 reports
Steering15V192000
Filed Mar 31, 20155,058 vehiclesMercedes-Benz Usa, Llc.

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014-2015 Smart Fortwo Coupes and Convertibles, and 2014 Fortwo Coupe Electric and Fortwo Convertible Electric vehicles. The affected vehicles have steering gear mounting bolts which may break during vehicle operation.

Risk. If the steering gear mounting bolts break, vehicle handling could be affected, increasing the risk of a crash.

Remedy. MBUSA will notify owners, and dealers will replace the steering gear mounting bolts, free of charge. The recall began on May 8, 2015. Owners may contact Smart customer service at 1-800-762-7887.

What owners reported

Newest filings
Service BrakesCrash
Filed Sep 1, 2025VA

Loss of most of the braking effectiveness, resulting in a collision. This vehicle had a Virginia State inspection performed the previous month and no brake failure dash lights were noted before the collision.

Electrical System
Filed Mar 18, 2025CA

My 2014 SMART FORTWO has a HV System Maintenance warning that should be included with 2014-2015 HV System recall that Mercedes has. However, My VIN is not coming up on the search. The HV System is causing the car to not charge correctly at charging stations and it is causing the system battery to drain. I don't know when the HV System light came on, but it started causing the vehicle to glitch about March 05, 2025. I have someone look at it in 2023... But it is still having HV System Maintenance problems.

Electrical System
Filed Mar 16, 2025CA

My SMART ForTwo Coupe 2014 has been having a High Voltage System Maintenance alert on the dashboard. I have sought service help from AAA and PepBoys, but everyone was saying the system battery is fine. When I moved to an apartment that doesn't have electric outlets, my ability to charge was stifled. When my HV battery went under 10%, the system battery shutdown and the HV battery went into reserve mode. I searched the internet and all over the U.S. SMART ForTwo 2014 is having this problem. It's all over the forums on SMART USA website. I did a search and Mercedes has a recall for SMART 2014 - 2015 coupes and convertible with HV System errors. But when I search the NHTSA website, my vehicle did not come up. I've been told in my local city forum that on Mercedes Dealer can fix this problem. So, many SMART 2014 is having this issue. How do I get service help if my VIN isn't popping up for HV System Error? I highly believe my HV System error is related to the following below. Please, look into the HV System Maintenance error that SMART ForTwo ED 2014 is having nationwide. You can find the error reported on YouTube, Facebook, SMART USA, and so many places. The Following is the Recall Quote on Google: "Mercedes-Benz USA (MBUSA) is recalling certain model year 2014-2015 Smart Fortwo Coupes and Convertibles, and 2014 Fortwo Coupe Electric and Fortwo Convertible Electric vehicles due to a potential high-voltage battery failure that could cause the vehicle to stall and increase the ris

Power Train
Filed Jul 28, 201628,000 milesVA

TWICE, SO FAR THIS YEAR, WHILE DRIVING ON A MAJOR ROADWAY, THE VEHICLE LOST POWER. I HAD TO PULL OVER TO THE SHOULDER, PUT IT IN PARK, SHUT IT OFF, AND RESTART THE SYSTEM. I CONSIDER THAT TO BE AN EXCEPTIONALLY DANGEROUS SITUATION. LATER, WHEN THE VEHICLE WAS SERVICED, I WAS TOLD THAT SMART USA WAS AWARE OF THIS PROBLEM, AND THAT A SOFTWARE UPGRADE WAS NEEDED. THERE WAS NO RECALL!

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2014
YearComplaintsRecallsFiresDeathsAssessment
20153010Routine
2014 — this page4100Routine

Compare every Fortwo Coupe Electric year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Mar 31, 2015. Source: NHTSA Office of Defects Investigation.