2023 Rivian R1s complaints

Passenger seat does not detect my 5'4" 110lb wife, thus preventing the airbags from activating. This is the first car we've encountered with this problem. Is Rivian accounting for the fact that the weight occupancy sensor account for the weight of the legs placed on the floor? Please let us know if there will be a recall or a software update to address this.

Passenger seat does not detect light to normal weight/BMI adult buckled in and disables the front passenger airbag. Vehicle service state it is working as intended. Therefore, for all intent and purposes the vehicle does not have passenger airbag.

The single horn on this vehicle is incredibly weak/not loud enough and has almost led to two separate incidents in my 3 months of ownership due to other drivers not being able to hear my horn.

Low Tire Warning either failed or is defective. On Dec 11, 2023 my rear tire went flat (to 4 PSI) while driving on the freeway. I was driving for about 25 miles on the freeway when the Rivian R1S truck kept swerving left and right between the lane markers like the lane assist was malfunctioning. Another driver pulled up on the side of me and got my attention by honking their horn to let me know my tire was flat. At this point the rear passenger tire was dangerously low. There was no warning message on the dash that my tire was dangerously low. This could have resulted in a serious accident simply because I was not given proper warning about the tire pressure. I believe that the tire is defective, so had the truck towed to a tire shop to inspect and replace the tire. The truck is about 30 days old with 1,801 miles on it.

The vehicle horn is not very loud and makes a low frequency noise that is not easily recognizable as a vehicle horn. The horn presents a safety risk to vehicle occupants, other vehicles and pedestrians.

I was headed straight but stopped so that I could move into a left turn lane. As I got into the left turn lane and was straightening up behind the person in front of me at almost a dead stop the R1S lunged forward and accelerated at a high rate of speed hitting the car in front of me (speed control issue already known on the R1T). The camera footage verifies it. No warning lights went off (forward collision avoidance, automatic emergency braking) that there was a car in front of me and to brake (normally if there is a car in front of you that close and the vehicle thinks there will be a collision the screen goes red and the letters BRAKE come up bold in black, the car will brake if it thinks you may hit something). Of course now all my side sensors don’t work. I am still waiting on diagnostics from Rivian. Additionally, my seatbelt didn’t lock throwing me forward. I have only had this SUV two months with 848 miles. The car in front of me had substantial damage. If anyone had been in her backseat especially a child they would have been injured. My safety was in danger with the seatbelt not locking. I am waiting on the diagnostics still from Rivian. Insurance is waiting on Rivian. There had been nothing like this prior to this incident.

I was at 44% state of charge and the ambient temp was around 65 F. While taking a turn at an intersection, the vehicle reduced regenerative braking(regen bar on the vehicle was greyed out) had I had quickly break as the car started to coast. This only lasted for 8-10 secs and the vehicle had regular regen breaking. Rivian don’t have blended braking, so if that had happened in different situations that needed much faster reaction time I would be in trouble. Issue 1: vehicle randomly decided to go into reduced regen for a brief period even at ideal conditions for regen( low SoC and normal temp, vehicle drive only for 5 mins) Issue 2: There is no blended braking to compensate for this in such situation, putting the driver/passengers at risk

The front Passenger seat intermittently disables the Passenger Air Bag System, depending on the movement of the passenger. For example, my girlfriend was sitting in the seat, with her legs crossed. When she is in this position, the system disables. If she shifts her weight around, the system reenables. This is repeatable, with numerous members of my family. I had the vehicle in service, and they were not able to reproduce the issue (No trouble found). As soon as I got my daughter, in the care ,the issue presented itself once again. My daughter is 108 lbs.

Rivian released a software update that bricked my vehicle. It is drivable but the infotainment screen and safety features are inaccessible. It is unclear what features work and which ones do not. Rivian has only released limited information on Reddit, and there has been no other formal communication to impacted owners. Customer service said it was aware and that the team was working on a resolution, but this is a major red flag and should be investigated. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Software update rolled out version 2023.42.0 and now the vehicle screen is black and HVAC does not work. It is unclear if any safety or airbag systems are operational. Cameras not working.

Rivian pushed a software update to owners on the evening of 11/13/2023. This update made the driver information and infotainment screens non-functional and also disabled all driver saftey aids and any ability to turn exterior lights or windshield wipers off or on. As of 11:24 am CST on 11/14/2023, owners have still not been officially notified or provided any status updates aside from a reddit post by Rivian's VP of software development [XXX] ). Rivian has no estimated time to have a solution in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

OTA update 2023.42 failed to install and left car without working screens, the only way to really manage the vehicle's settings. No formal communication until mid-afternoon next day, approximately 16+ hours after problem became known. Rivian stating vehicle can be driven without speedometer and working systems.

Stopped at McDonalds drive through waiting to order with my foot on the brake and the vehicle lunged forward rearending the car stopped 5 feet in front of me ordering. I was trying to brake but it kept pushing the car in front of me then careened to the right hitting a sign and a parked car. I kept pumping the brakes and I thought it was going to run into a building when the vehicle finally stopped about 30 feet from the 2nd parked car it struck. Apparently it was "sudden unintended acceleration" and I've been reading on-line this has happened to many people including Actor Alan Ruck (see article). Rivian has not been responsive to us. Crash involving ‘Ferris Bueller,’ ‘Succession’ actor Alan Ruck was not a crime: LAPD by: Marc SternfieldPosted: Nov 2, 2023 / 03:22 PM PDT No charges will be filed as a result of the multi-car crash in Hollywood involving “Ferris Bueller” and “Succession” actor Alan Ruck, Los Angeles Police told KTLA on Thursday. The collision happened around 9 p.m. on Halloween night at the busy intersection of La Brea Avenue and Hollywood Boulevard. In two surveillance videos obtained by KTLA, Ruck’s Rivian electric pickup truck is seen stopped behind another car at a red light as pedestrians cross in the crosswalk. For reasons still unclear, the truck suddenly lunges forward and rear-ends the other car, and then careens across lanes of traffic, hitting another vehicle before crashing through the wall of Raffallo’s Pizza. At least one person is hospitalized a

One fine morning, went to start the car and the car threw a bunch of error messages related to servicing 12 V battery system and dis-engaged the parking brake that lead the vehicle to start rolling down the driveway. The message on screen warned of applying brakes, and luckily circumstances were safe around the car, and I was able to apply brakes and was able to reboot the car and systems restored. Considering this vehicle does not have traditional ignition and is capable of waking up via remote application, and this incident happened merely as the vehicle was waking up, this can be a dangerous situation especially if it happens while unattended. The vehicle does not have mechanical parking brake controls, and is completely computer controlled. The fail safe condition around parking brake systems and circuit/software faults need to ensure parking brake stays engaged during any computer faults.

When my wife, 5 ft 5 in about ~100lbs sits in the front passenger seat (legs and feet forward in a regular up-right position), the airbag does not always turn on. It is intermittent and unpredictable when it turns on vs. off. It even turns off and on while driving. It makes us uncomfortable not knowing if she is protected in a crash. Rivian has told us it's working as expected but the photos show otherwise and they say there is nothing they can do to fix.

Immediately after purchasing the vehicle, I got error codes thrown to service the suspension while driving to my house, specifically at 15-20mph over traffic calming bumps. This fault cleared immediately the first few times. On July 25 I submitted a service request as my family headed out on a two week, 900 mile trip. The service suspension fault had returned and disabled my ability to change modes/ride heights, blind spot sensors and cruise control, all of which I was counting on using during trip. I shut off and restarted the vehicle several times trying to clear the fault and regain functionality, but the fault inevitably returned. On July 25, Rivian added a response in the service portal that they would address the problem by July 28th. I heard nothing more. On August 1, I was driving south on HWY 57 in North Idaho. I hoped that code would have cleared, but it came back on almost immediately. After driving for about 5 miles, I decided to pull over at a visitor center parking lot to try and reset again to change modes, regain safety sensors, and cruise control. While turning left into the parking lot, another driver tried to pass on my left on a double yellow line driving above the 55mph speed limit. He collided with the front left part of my vehicle, damaging the body and breaking the front tie rod ends, leaving me unable to steer or drive forward, disabled, in the oncoming traffic lane. I asked Rivian to share data about the turn signal use, brake light, and speed data a

Horn on the car not loud enough. Other drivers on road can barely hear it. I can barely hear inside my own car.

Passenger side airbag off sign stayed on while my girlfriend was sitting in the seat. She weighs about 100 pounds. When I sat in the passenger seat, the Passenger side airbag off sign turned off. I weigh about 170 pounds.

I noticed when driving with a passenger (female, approximately 135 pounds) that the screen keeps switching between "PASSENGER AIRBAG OFF" and showing the vehicle detects the passenger (hence the airbag is on). I'm concerned about the safety of my passenger when driving as I do not know whether the passenger airbag will work properly. I took photos and videos of this issue with my vehicle as it is reproducible when driving with this passenger. I took the vehicle to the manufacturer's service center, and they noted: "Followed along with the repair plan created by diagnostics team, notated each step as completed, upon following repair plan was unable to duplicate customer concern, found the occupancy sensor works as expected, The occupancy sensor is very sensitive and dependent upon the weight being distributed equally throughout the seat, if the occupant sits too far forward in the seat the sensor will not detect the weight". The issue was first detected on September 9, 2023 and the vehicle had less than 1000 miles on the odometer.

Vehicle lunged to the right without any driver input. Damaged rim and wheel and could have hurt someone . Have never experienced anything like this in my life. Steering wheel was perfectly straight but vehicle lunges to the right. This is a safety issue.

They have set the sensors for the passenger airbag outside of the acceptable department standards. There are many instances where a person under 120 pounds does not activate the sensor and therefore the passenger airbag is not activated. I have notified the company on several occasions and not been given any response other than they are aware or it is working as intended. It is not worth someone getting hurt to create a response.

On the morning of 9/14/2023 while commuting to work, my one month old, 2100 mile R1S ground to a halt while driving normally in All-Purpose Mode at about 15mph in the middle of a busy road. There were zero warning signs or noticeable weirdness with the vehicle before this happened. The vehicle stopped itself, parked and put the hazard lights on with multiple warning messages on the screen displayed. There was heavy morning traffic and we had no ability to shift out of park to move the vehicle to a safer place. This was a very unsafe situation. It was stuck in the middle of the road and other drivers began swerving around us, nearly colliding with us and each other. I had to call a tow truck and 911 to dispatch a police officer to come and light us up to keep the situation safe while waiting on the tow. Today the Rivian Service Center confirmed the diagnosis was a failure of the front drive inverter, which will be replaced accordingly and the vehicle will be put back in service once the repairs are completed. My concerns and reason for this report are the way this failure happens without warning at any speed at any location, and the inability of the driver to move the vehicle, even under limited power and speed, using the other drive unit (either front or rear). In order to be confident in driving my R1S going forward, I'd like to know what exactly failed in the inverter and why, and what was revised on the new inverters to prevent or significantly lower the failure rate. If n

The car automatically, abruptly, and without warning shift into park as I slowed down at a stop sign and stalled in the middle of the road. It did not shift into Park for 30-35 mins and even after doing hard and soft resets while on the phone with service. Somehow it worked again after my hitting the brakes several times and I was able to move it out to the side and drive it back home. This issue has happened multiple times in the past too but it only happened for a few seconds as opposed to such a long time. The car had a ‘charger not connected properly’ warning on the dashboard. My safety and that of my wife was put in danger as an abrupt and automatic shift to park disrupted traffic and we could’ve been rear-ended. This is also a particularly troubling issue if the car stalls abruptly when slowing down on the freeway and cars in the back are speeding up and end up rear-ending my car. This situation could be fatal. I wasn’t able to reproduce the event but it has happened to me multiple times in the past. Rivian is looking into this issue now as I’ve dropped off my car for service today (9/6). I did receive responses to my post on Reddit about this situation and other customers complaining of experiencing the same issue. There were no warning lamps or prior warnings of this issue. The dashboard showed a charger not installed correctly error but I believe that’s for another issue I’ve had with the car where the car does not fast charge. The issue first appeared for me in stop

RIVIAN CHANGED THE HORN AND NO ONE CAN HEAR ME. [XXX] Watch this video to understand. Rivian tells me there is nothing to fix because this is the new cost cutting design. Recall these ASAP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When the passenger seat is occupied, we intermittently get a message that the airbag is off (and the heating/ac controls for the passenger side go away). This occurred when the seat was occupied by two of my sons (one 6'1", 145 lbs and the other 5'9" and 155 lbs). We took the car in to get checked and while Rivian noticed the same issue after testing, they said diagnostics found nothing wrong. They checked to see if this was related to the Feb 2023 recall and said it is not. Additionally, we have a loaner R1S and it has the exact same issue with the passenger seat not detecting a passenger is in the seat.

Steering wheel was angled when the car was going straight Vehicle felt unstable going into turns and would pull toward the center line in the road Upon inspecting underneath the vehicle, the steering rack bolts were loose and the rack moving side to side making the steering inconsistent and loose.