Volvo Bus Corporation: Equipment › Other › Labels
Volvo Bus Corporation reported this defect to federal regulators on Sep 18, 2026 and put the number of vehicles at risk at 1,236. The repair is free for as long as the recall stands.
The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
The remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
17 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2025 Volvo Bus 9700 | 0 | 3 | 0 | 0 |
| 2024 Volvo Bus 9700 | 0 | 4 | 0 | 0 |
| 2023 Volvo Bus 9700 | 0 | 5 | 0 | 0 |
| 2022 Volvo Bus 9700 | 0 | 2 | 0 | 0 |
| 2021 Volvo Bus 9700 | 0 | 4 | 0 | 0 |
| 2020 Volvo Bus 9700 | 0 | 8 | 0 | 0 |
| 2019 Volvo Bus 9700 | 0 | 6 | 0 | 0 |
| 2018 Volvo Bus 9700 | 0 | 9 | 0 | 0 |
| 2017 Volvo Bus 9700 | 0 | 10 | 0 | 0 |
| 2016 Volvo Bus 9700 | 0 | 9 | 0 | 0 |
| 2015 Volvo Bus 9700 | 0 | 7 | 0 | 0 |
| 2014 Volvo Bus 9700 | 0 | 6 | 0 | 0 |
| 2013 Volvo Bus 9700 | 0 | 12 | 0 | 0 |
| 2012 Volvo Bus 9700 | 0 | 11 | 0 | 0 |
| 2011 Volvo Bus 9700 | 0 | 13 | 0 | 0 |
| 2010 Volvo Bus 9700 | 0 | 14 | 0 | 0 |
| 2009 Volvo Bus 9700 | 0 | 14 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 26V600000.
Full record for the 2025 Volvo Bus 9700 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →