General Motors, LLC: Power Train › Automatic Transmission › Control Module › Software
General Motors, LLC reported this defect to federal regulators on Nov 7, 2024 and put the number of vehicles at risk at 77,824. The repair is free for as long as the recall stands.
The defect
General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Express and GMC Savana vehicles. Incorrect software in the transmission control module (TCM) may result in harsh shifting, reduced power, unintended deceleration, rear wheel lockup, or cause the vehicle to move in an unintended direction.
The risk
Rear wheel lock-up or moving in an unintended direction can increase the risk of a crash.
The remedy
Dealers will update the transmission control module software calibration, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242471620.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Chevrolet Express | 2 | 1 | 0 | 0 |
| 2023 GMC Savana | 0 | 2 | 0 | 0 |
| 2022 Chevrolet Equinox | 186 | 6 | 3 | 14 |
| 2022 GMC Savana | 2 | 2 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V839000.
Full record for the 2023 Chevrolet Express → · Recalls carrying a do-not-drive advisory → · Where this data comes from →