Toyota Motor Engineering & Manufacturing: Seats › Front Assembly › Head Restraint
Toyota Motor Engineering & Manufacturing reported this defect to federal regulators on Jun 27, 2024 and put the number of vehicles at risk at 11,418. The repair is free for as long as the recall stands.
The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
The risk
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
The remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2025 Lexus NX | 18 | 5 | 0 | 3 |
| 2025 Lexus NX Hybrid | 0 | 4 | 0 | 0 |
| 2024 Lexus NX | 45 | 5 | 2 | 6 |
| 2024 Lexus NX Hybrid | 2 | 4 | 0 | 0 |
| 2024 Lexus RX | 60 | 4 | 0 | 1 |
| 2024 Lexus RX Hybrid | 1 | 3 | 1 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 24V482000.
Full record for the 2025 Lexus NX → · Recalls carrying a do-not-drive advisory → · Where this data comes from →