Tesla, Inc.: Electrical System › Software
Tesla, Inc. reported this defect to federal regulators on Dec 19, 2023 and put the number of vehicles at risk at 120,423. The repair is free for as long as the recall stands.
The defect
Tesla, Inc. (Tesla) is recalling certain 2021-2023 Model S and X vehicles. The cabin doors can be unlocked during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
An unlocked door may unlatch and open during a crash, increasing the risk of injury.
The remedy
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 17, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-009.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Tesla Model S | 115 | 13 | 0 | 8 |
| 2023 Tesla Model X | 195 | 17 | 2 | 19 |
| 2022 Tesla Model S | 140 | 20 | 0 | 3 |
| 2022 Tesla Model X | 129 | 22 | 2 | 12 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V862000.
Full record for the 2023 Tesla Model S → · Recalls carrying a do-not-drive advisory → · Where this data comes from →