Mercedes-Benz USA, LLC: Electrical System › Propulsion System
Mercedes-Benz USA, LLC reported this defect to federal regulators on Jun 5, 2023 and put the number of vehicles at risk at 8,281. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The remedy
Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
7 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Mercedes-Benz AMG EQE | 1 | 3 | 0 | 1 |
| 2023 Mercedes-Benz AMG EQS | 7 | 2 | 0 | 2 |
| 2023 Mercedes-Benz EQS 450 | 29 | 6 | 0 | 2 |
| 2023 Mercedes-Benz EQS 580 | 11 | 3 | 0 | 1 |
| 2022 Mercedes-Benz AMG EQS | 4 | 2 | 1 | 1 |
| 2022 Mercedes-Benz EQS 450 | 35 | 13 | 0 | 6 |
| 2022 Mercedes-Benz EQS 580 | 6 | 12 | 1 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V405000.
Full record for the 2023 Mercedes-Benz AMG EQE → · Recalls carrying a do-not-drive advisory → · Where this data comes from →