Volvo Car USA, LLC: Electrical System
Volvo Car USA, LLC reported this defect to federal regulators on Mar 22, 2023 and put the number of vehicles at risk at 393. The repair is free for as long as the recall stands.
The defect
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
The risk
The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
The remedy
Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2023 Volvo C40bev | 25 | 6 | 1 | 2 |
| 2023 Volvo S60 | 3 | 6 | 0 | 0 |
| 2023 Volvo V60cc | 3 | 4 | 0 | 1 |
| 2023 Volvo XC40 | 48 | 4 | 0 | 8 |
| 2023 Volvo XC60 | 54 | 5 | 0 | 3 |
| 2023 Volvo XC90 | 41 | 6 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 23V188000.
Full record for the 2023 Volvo C40bev → · Recalls carrying a do-not-drive advisory → · Where this data comes from →