Mercedes-Benz USA, LLC.: Equipment › Other › Owners/Service/Other Manual
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Sep 9, 2019 and put the number of vehicles at risk at 1,478. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE 350 4MATIC and GLE 450 4MATIC vehicles. The owner's manuals do not include information regarding the adjustment of the head restraints of the third row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
The risk
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
The remedy
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Mercedes-Benz GLE 350 | 91 | 27 | 1 | 3 |
| 2020 Mercedes-Benz GLE 450 | 26 | 32 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 19V648000.
Full record for the 2020 Mercedes-Benz GLE 350 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →