Mercedes-Benz USA, LLC.: Steering › Rack and Pinion › Rack
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Nov 29, 2018 and put the number of vehicles at risk at 6,373. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E450 Cabrio, and E450 Coupe rear-wheel drive vehicles. A locknut in the steering rack may break under high load, possibly causing the steering to become stuck in one position.
The risk
A car that cannot be properly steered has an increased risk of a crash.
The remedy
MBUSA will notify owners, and dealers will replace the steering rack, free of charge. The recall began August 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080012.
16 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Mercedes-Benz AMG C63 | 1 | 10 | 0 | 0 |
| 2019 Mercedes-Benz C 350 E | 0 | 2 | 0 | 0 |
| 2019 Mercedes-Benz C300 | 69 | 17 | 0 | 3 |
| 2019 Mercedes-Benz CLS 450 | 15 | 12 | 0 | 0 |
| 2019 Mercedes-Benz E 450 | 17 | 12 | 1 | 1 |
| 2018 Mercedes-Benz AMG C63 | 2 | 10 | 0 | 0 |
| 2018 Mercedes-Benz AMG C63 S | 1 | 7 | 0 | 0 |
| 2018 Mercedes-Benz C 350 E | 2 | 5 | 0 | 0 |
| 2018 Mercedes-Benz C300 | 99 | 18 | 0 | 4 |
| 2018 Mercedes-Benz E 300 | 32 | 7 | 0 | 1 |
| 2018 Mercedes-Benz E400 | 23 | 13 | 2 | 1 |
| 2017 Mercedes-Benz AMG C63 | 4 | 11 | 0 | 1 |
| 2017 Mercedes-Benz C300 | 216 | 15 | 3 | 10 |
| 2016 Mercedes-Benz C300 | 291 | 13 | 5 | 7 |
| 2015 Mercedes-Benz AMG C63 S | 1 | 3 | 0 | 0 |
| 2015 Mercedes-Benz C300 | 381 | 11 | 1 | 9 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 18V850000.
Full record for the 2019 Mercedes-Benz AMG C63 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →