Volkswagen Group of America, Inc.: Fuel System, Gasoline › Delivery › Fuel Pump
Volkswagen Group of America, Inc. reported this defect to federal regulators on Nov 19, 2018 and put the number of vehicles at risk at 5,987. The repair is free for as long as the recall stands.
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
The risk
The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
The remedy
Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
10 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Audi Q5 | 168 | 6 | 0 | 3 |
| 2012 Audi Q7 | 29 | 4 | 0 | 1 |
| 2011 Audi Q5 | 143 | 5 | 2 | 4 |
| 2011 Audi Q7 | 23 | 4 | 0 | 1 |
| 2010 Audi Q5 | 100 | 4 | 0 | 2 |
| 2010 Audi Q7 | 29 | 3 | 0 | 0 |
| 2009 Audi Q5 | 31 | 6 | 0 | 2 |
| 2009 Audi Q7 | 21 | 3 | 1 | 0 |
| 2008 Audi Q7 | 33 | 3 | 0 | 1 |
| 2007 Audi Q7 | 95 | 3 | 1 | 2 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 18V818000.
Full record for the 2012 Audi Q5 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →