Volvo Car USA LLC: Electrical System › Software
Volvo Car USA LLC reported this defect to federal regulators on Nov 13, 2018 and put the number of vehicles at risk at 17,548. The repair is free for as long as the recall stands.
The defect
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
The risk
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
The remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
24 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Volvo S90 | 3 | 4 | 1 | 1 |
| 2019 Volvo V60 | 2 | 3 | 0 | 0 |
| 2019 Volvo V60cc | 0 | 4 | 0 | 0 |
| 2019 Volvo V90 | 1 | 3 | 0 | 0 |
| 2019 Volvo V90cc | 1 | 3 | 0 | 0 |
| 2019 Volvo XC40 | 30 | 4 | 0 | 4 |
| 2019 Volvo XC60 | 37 | 8 | 0 | 5 |
| 2019 Volvo XC90 | 42 | 6 | 3 | 2 |
| 2018 Volvo S90 | 16 | 2 | 0 | 0 |
| 2018 Volvo V60 | 1 | 2 | 0 | 0 |
| 2018 Volvo V60cc | 1 | 2 | 0 | 0 |
| 2018 Volvo V90 | 2 | 1 | 0 | 0 |
| 2018 Volvo V90cc | 7 | 1 | 0 | 1 |
| 2018 Volvo XC40 | 0 | 1 | 0 | 0 |
| 2018 Volvo XC60 | 36 | 5 | 0 | 4 |
| 2018 Volvo XC90 | 52 | 3 | 1 | 2 |
| 2017 Volvo S90 | 8 | 4 | 0 | 1 |
| 2017 Volvo V60 | 3 | 6 | 0 | 0 |
| 2017 Volvo V60cc | 3 | 4 | 0 | 0 |
| 2017 Volvo V90 | 0 | 1 | 0 | 0 |
| 2017 Volvo V90cc | 3 | 2 | 0 | 0 |
| 2017 Volvo XC40 | 0 | 1 | 0 | 0 |
| 2017 Volvo XC60 | 16 | 4 | 1 | 2 |
| 2017 Volvo XC90 | 81 | 7 | 9 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 18V800000.
Full record for the 2019 Volvo S90 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →