Volkswagen Group of America, Inc.: Fuel System, Gasoline › Delivery › Fuel Pump
Volkswagen Group of America, Inc. reported this defect to federal regulators on Sep 13, 2016 and put the number of vehicles at risk at 143,214. The repair is free for as long as the recall stands.
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
The risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy
Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
10 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Audi Q5 | 168 | 6 | 0 | 3 |
| 2012 Audi Q7 | 29 | 4 | 0 | 1 |
| 2011 Audi Q5 | 143 | 5 | 2 | 4 |
| 2011 Audi Q7 | 23 | 4 | 0 | 1 |
| 2010 Audi Q5 | 100 | 4 | 0 | 2 |
| 2010 Audi Q7 | 29 | 3 | 0 | 0 |
| 2009 Audi Q5 | 31 | 6 | 0 | 2 |
| 2009 Audi Q7 | 21 | 3 | 1 | 0 |
| 2008 Audi Q7 | 33 | 3 | 0 | 1 |
| 2007 Audi Q7 | 95 | 3 | 1 | 2 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 16V660000.
Full record for the 2012 Audi Q5 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →