Mazda North American Operations: Suspension › Front › Control Arm › Lower Ball Joint
Mazda North American Operations reported this defect to federal regulators on Aug 11, 2016 and put the number of vehicles at risk at 190,102. The repair is free for as long as the recall stands.
The defect
Mazda North American Operations (Mazda) is recalling certain model year 2007-2012 Mazda CX-7 vehicles manufactured February 14, 2006, to May 9, 2012. In the affected vehicles, water may enter the front suspension ball joint fittings. If the water is contaminated with salt, such as from driving on snowy roads that have been treated, the ball joint may corrode and separate from the lower control arm, resulting in a loss of steering control.
The risk
A loss of steering control can increase the risk of a crash.
The remedy
Mazda will notify owners, and dealers will replace both front lower control arms, free of charge. As a priority, Mazda will first address all affected 2007-2008 vehicles as well as 2009-2011 vehicles currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia. West Virginia, Wisconsin, and the District of Columbia. The remaining vehicles will be addressed as parts are available. The recall began September 20, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9716H.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Mazda CX-7 | 39 | 4 | 0 | 4 |
| 2011 Mazda CX-7 | 154 | 4 | 0 | 8 |
| 2010 Mazda CX-7 | 155 | 5 | 2 | 2 |
| 2009 Mazda CX-7 | 65 | 6 | 1 | 0 |
| 2008 Mazda CX-7 | 192 | 5 | 9 | 3 |
| 2007 Mazda CX-7 | 528 | 5 | 30 | 7 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 16V593000.
Full record for the 2012 Mazda CX-7 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →