Daimler Vans USA, LLC: Structure › Body › Roof and Pillars
Daimler Vans USA, LLC reported this defect to federal regulators on May 24, 2016 and put the number of vehicles at risk at 3. The repair is free for as long as the recall stands.
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads.
The risk
If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
The remedy
DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
8 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2016 Freightliner Sprinter 2500 | 1 | 9 | 0 | 0 |
| 2016 Freightliner Sprinter 3500 | 1 | 11 | 0 | 0 |
| 2016 Mercedes-Benz Sprinter 2500 | 28 | 15 | 1 | 0 |
| 2016 Mercedes-Benz Sprinter 3500 | 62 | 16 | 2 | 3 |
| 2015 Freightliner Sprinter 2500 | 2 | 8 | 0 | 0 |
| 2015 Freightliner Sprinter 3500 | 0 | 9 | 0 | 0 |
| 2015 Mercedes-Benz Sprinter 2500 | 23 | 14 | 0 | 1 |
| 2015 Mercedes-Benz Sprinter 3500 | 37 | 15 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 16V351000.
Full record for the 2016 Freightliner Sprinter 2500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →