Mercedes-Benz USA, LLC.: Structure › Body › Hood
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Feb 13, 2015 and put the number of vehicles at risk at 147,224. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
The risk
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
The remedy
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
19 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2015 Mercedes-Benz CLS400 | 8 | 4 | 1 | 0 |
| 2015 Mercedes-Benz CLS550 | 1 | 4 | 0 | 0 |
| 2015 Mercedes-Benz CLS63 | 0 | 3 | 0 | 0 |
| 2015 Mercedes-Benz E350 | 31 | 6 | 0 | 1 |
| 2015 Mercedes-Benz E400 | 15 | 7 | 0 | 2 |
| 2015 Mercedes-Benz E400 Hybrid | 0 | 2 | 0 | 0 |
| 2015 Mercedes-Benz E63 | 2 | 4 | 0 | 2 |
| 2014 Mercedes-Benz CLS550 | 10 | 4 | 0 | 1 |
| 2014 Mercedes-Benz CLS63 | 1 | 3 | 0 | 0 |
| 2014 Mercedes-Benz E350 | 278 | 8 | 14 | 10 |
| 2014 Mercedes-Benz E400 Hybrid | 1 | 3 | 0 | 0 |
| 2014 Mercedes-Benz E550 | 16 | 4 | 1 | 0 |
| 2014 Mercedes-Benz E63 | 1 | 3 | 0 | 0 |
| 2013 Mercedes-Benz CLS550 | 4 | 3 | 0 | 0 |
| 2013 Mercedes-Benz CLS63 | 0 | 3 | 0 | 0 |
| 2013 Mercedes-Benz E350 | 164 | 6 | 4 | 15 |
| 2013 Mercedes-Benz E400 Hybrid | 2 | 2 | 0 | 1 |
| 2013 Mercedes-Benz E550 | 16 | 5 | 0 | 0 |
| 2013 Mercedes-Benz E63 | 1 | 2 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 15V088000.
Full record for the 2015 Mercedes-Benz CLS400 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →