Ford Motor Company: Equipment › Electrical › Anti-theft Devices
Ford Motor Company reported this defect to federal regulators on Oct 17, 2013 and put the number of vehicles at risk at 23,000. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
The risk
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
The remedy
Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2013 Ford C-Max | 187 | 8 | 5 | 4 |
| 2013 Ford C-Max Energi | 50 | 1 | 3 | 2 |
| 2013 Ford Focus Electric | 69 | 3 | 0 | 1 |
| 2012 Ford Focus Electric | 33 | 3 | 0 | 1 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 13V475000.
Full record for the 2013 Ford C-Max → · Recalls carrying a do-not-drive advisory → · Where this data comes from →