2015 Ram Promaster City

Routine

Owners filed 27 complaints about this vehicle with federal regulators, most often about the power train. It has been recalled 4 times.

What fails
ComponentReportsCrashesFiresInjuries
Power Train9
100
Electrical System9
000
Engine3
000
Unknown or Other1
000
Suspension1
000
Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)1
000
Exterior Lighting1
000
Electronic Stability Control (esc)1
000
Electrical System › 12v/24v/48v Battery1
000

4 safety recalls

Part 573 reports
Equipment17V824000
Filed Dec 21, 201761,791 vehiclesChrysler (fca Us Llc)

Defect. Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk. If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy. Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

Equipment › Other › Labels17V601000
Filed Sep 26, 201711,288 vehiclesChrysler (fca Us Llc)

Defect. Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk. The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.

Remedy. Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.

Electrical System › Software16E039000
Filed Apr 28, 20162,291 vehiclesChrysler (fca Us Llc)

Defect. Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk. Trailer brake lights that are inoperative can increase the risk of a crash.

Remedy. Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.

Electrical System › Software16V253000
Filed Apr 28, 20166,422 vehiclesChrysler (fca Us Llc)

Defect. Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Risk. Trailer brake lights that are inoperative can increase the risk of a crash.

Remedy. Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.

What owners reported

Newest filings
Power Train › Automatic Transmission › Control Module (tcm/Pcm/Tecm)
Filed Jan 2, 2025100,000 milesMD

The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually,y the vehicle failed to start. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

Engine
Filed Apr 30, 2022MD

Engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. This is a on and off issue which is a dangerous safety hazard for driver and other vehicles.

Electrical System
Filed Oct 11, 2021OH

Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode

Power Train
Filed Sep 2, 202135,000 milesAZ

The contact owns a 2015 Ram Promaster City. The contact stated while driving 70 MPH, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. The contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. The contact attempted to depress the accelerator pedal however, the vehicle failed to respond. The contact pulled over to the side of the roadway and waited for several minutes before restarting the vehicle. The vehicle restarted and the contact attempted to drive back to the residence however, the failure persisted. The vehicle was diagnosed by the local dealer and failure codes for the transmission module were retrieved. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

Power Train
Filed Jul 27, 2021125,000 milesNC

The contact owns a 2015 Ram Pro Master City. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The accelerator pedal became inoperable. The contact coasted the vehicle off the roadway. The vehicle was restarted and worked as designed. The check engine and transmission warning lights were illuminated. The local dealer was contacted and informed the contact that the transmission needed to be flushed. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like NHTSA campaign number: 16V529000 (Power Train) however, the Vin was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

Suspension
Filed Aug 17, 202018,000 milesMA

CREAKY SUSPENSION. DEALER DIAGNOSIS: CAUSED BY FAULTY SWAY BAR END LINKS.

Electrical System
Filed Apr 18, 202081,000 milesSC

I PURCHASED VEHICLE USED ON 2/14/2018. CARFAX STATED NO OUTSTANDING RECALLS. AFTER ABOUT ONE YEAR, VERY OCCASIONALLY, WHEN SHIFTING FROM PARK TO DRIVE, THE GEAR WOULD NOT ENGAGE UNTIL THE PROCESS WAS REPEATED. JUST RECENTLY, WHILE HIGHWAY DRIVING, BOTH "SERVICE ENGINE" AND "TRANSMISSION" WARNING LIGHTS APPEARED ON THE DASH. THIS WAS FOLLOWED BY A NEAR TOTAL LOSS OF POWER AND AN OCCASIONAL STALL. THIS OBVIOUSLY CREATED A DANGEROUS SAFETY HAZARD FOR ME AND THE OTHER DRIVERS IN MY AREA. I TOOK THE VEHICLE TO THE LOCAL RAM DEALERSHIP (PEACOCK - BLUFFTON, SC) AND (AFTER 5 DAYS) WAS TOLD I NEEDED A NEW "TRANSAXLE RANGE SENSOR WIRING HARNESS" ($700. +/-) AND A POWERTRAIN SOFTWARE UPDATE (WARRANTY). SOME RESEARCH REVEALED A RECALL BY FIAT-CHRYSLER (8/2016) FOR THE WIRING HARNESS - S55 / NHTSA 16V-529. ACCORDING TO THE DEALER, FIAT-CHRYSLER WILL ONLY HONOR THIS RECALL FOR A PERIOD OF 2 YEARS FROM DATE OF ISSUE. FURTHER RESEARCH REVEALED THAT NHTSA REQUIRES RECALLS BE HONORED FOR A "REASONABLE" AMOUNT OF TIME, SUGGESTING THAT 10 YEARS IS "REASONABLE". THIS IS DAY #8 AS THE VEHICLE REMAINS IN A BAY AT THE DEALERSHIP. I AM LOOKING FROM SOME GUIDANCE ON HOW TO PROCEED.

Engine
Filed Jan 17, 202039,000 milesAL

VEHICLE WAS JUS IDLING IN PARK I SMELLED LIKE SOMETHING WAS BURNING FEW DAYS LATER VEHICLE RAN HOT AND FAN NO LONGER WORKS

Power Train
Filed Oct 16, 201950,100 milesWA

A COVER ON THE TRANSAXLE, AT THE FRONT OF THE ENGINE, WAS DISCOVERED, BY A DEALERSHIP WHILE PERFORMING A RECALL REPAIR OF THE COOLING FAN, TO HAVE A HOLE IN IT AND WAS LEAKING FLUID. IT WAS DISCOVERED IN THE DEALERSHIP'S SHOP. NOW BEING REPAIRED BY A LOCAL REPAIR SHOP.

Power Train
Filed Aug 29, 201939,900 milesNJ

DRIVING DOWN THE ROAD AT 30MPH THE CHECK ENGINE LIGHT CAME ON AGAIN 1 WEEK AFTER DEALER FIXED THE TRANSMISSION VALVE BODY AND SENSOR. THIS IS AN ON GOING ISSUE SINCE JUNE OF THIS YEAR. CAR HAS BEEN REPAIRED 4 TIMES AND STILL HAVING ISSUES. WHEN THE LIGHT COMES ON THE CAR LOSES POWER. WHEN GAS PEDAL IS PRESSED THERE IS NO RESPONSE. THE RPM MATCHES THE SPEED

Exterior Lighting
Filed Jul 24, 2019TX

SPEEDOMETER, TACHOMETER NOT VISIBLE WHEN DRIVING DURING DAYLIGHT HOURS. HAVE ADJUSTED TO MAXIMUM BRIGHTNESS AND STILL CANNOT VISUALIZE WHILE DRIVING. MULTIPLE OTHER COMPLAINS OF SAME PROBLEM ON DODGE FORUM. COMPANY MAKING NO ATTEMPT TO CORRECT DEALERSHIP UNSYMPATHETIC. POOR ENGINEERING, IN MY OPINION AND VERY DANGEROUS

Power Train
Filed Jul 18, 201937,800 milesNJ

CAR WAS HESITATING WHEN STARTING FROM A STOP. ONCE IN A WHILE THE CAR WOULD JERK BACK OR FORWARD. WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON AND I LOST POWER. THE CAR WOULD ONLY GO ABOUT 5 MPH. BROUGHT BACK TO DEALER WHERE HE CHECKED THE LIGHT CODE AND CAME BACK AS TRANSMISSION SENSOR ISSUE. DEALER RESET THE CODE AND I WAS OK FOR A WEEK. CODE CAME BACK ON WHILE DRIVING. BROUGHT BACK TO DEALER AND THEY SAID THEY WOULD UPDATE THE SOFTWARE. AFTER ABOUT A WEEK THE CODE CAME BACK AGAIN. THIS TIME THEY GAVE IT TO ANOTHER DEALER TO LOOK AT AND THEY FOUND THAT IT WAS A BAD VALVE BODY IN THE TRANSMISSION. I HAVE BEEN WITHOUT THE CAR FOR A MONTH NOW AS THEY WAIT FOR THE BACK ORDERED PART. ALL TIMES THE LIGHT CAME ON I WAS ON A STREET OR ROUTE DOING UNDER 50 WHILE DRIVING FORWARD

Electrical System
Filed Feb 25, 201940,000 milesMI

VAN STOP RUNNING WITH NO WARNING WHILE DRIVING DOWN THE ROAD. PULL OVER AND CHECK BATTERY CONNECTION, WIGGLE WIRE, RETURN TO VAN AND IT RESTARTS. THIS HAS OCCURRED MORE THAN 6 TIMES IN THE LAST 2 WEEKS. I AFRAID TO GET ON THE EXPRESS WAY.

Unknown or Other
Filed Jan 10, 2019NV

ON 4 JANUARY 2016 I BOUGHT FROM THE DEALER TOWBIN DODGE HENDERSON NEVADA CAR BRAND PROMASTER CITY 2015, FOR THE FIRST YEAR THE CAR WAS EFFICIENT, AFTER ALMOST A YEAR THE CAR STARTED TO HAVE VIBRATION, I REPORTED TO THE DEALER, THE FIRST TIME THE ENGINE WAS REPLACED, THE SECOND TIME THE BATTERIES, IN TOTAL, THE CAR WAS AT THE DEALER SEVEN TIMES IN TWO YEARS, I CONTACTED CUSTOMER CARE, THEY WERE SUPPOSED TO DEAL WITH THIS MATTER, BUT ALMOST EVERY DAY I WAS TOLD THAT SOMEONE WILL CALL ME THE NEXT DAY BUT OF COURSE, NO ONE CALLED, NOW I FOUND OUT MY CASE THE SECOND DEPARTMENT, LEGAL DEPARTMENT DID, BUT NO ONE CALLED ME, JUST DOES NOT COUNT WITH THE CLIENT, I FEEL DISCRIMINATED, JANUARY 2, 2019, THE WARRANTY IS GONE, THE CAR IS NOT WORKING, NOW TO REMOVE THE PROBLEM I WILL HAVE TO PAY FOR IT, I DO NOT UNDERSTAND HOW IT CAN BE THE DEALER OR THE MANUFACTURER, WHO DOES NOT LIKE THIS CAR ANYMORE BECAUSE HE / SHE SHOULD ALREADY HAVE MORE PROBLEMS, NOT TO MENTION SERVI CU DEALER IS A TOTAL MISTAKE, THEY CAN NOT DO BASIC SERVICUM ON WHAT I HAVE DOCUMENTS SO I CAN FIND THE PROBLEM, I DO NOT KNOW WHO TO TURN TO, EVEN LEMON LAW DEALT WITH THIS MATTER AS IF IT WAS NOT IMPORTANT, TO LIE DOWN $ 4000 AND SIGN AN AGREMENT IN WHICH I SAY I WILL NOT HAVE ANY DEVIATIONS TO THE MANUFACTURER, GENERALLY SPEAKING I SOLD A CAR THAT CAN NOT FIX AND WASH THE HANDS

Electrical System
Filed Oct 10, 2018104,000 milesOH

VAN LOSES ELECTRICAL POWER WHEN DRIVEN AND STALLS. THIS IS WHILE DRIVING ON A CITY STREET GO STRAIGHT ON THE ROAD. THIS IS A OFF AND ON ISSUE WITH THIS VEHICLE. IT HAS BEEN TO THE MAINTENANCE SHOP WHO COULD FIND ANYTHING NOR CODES. SUGGESTED WE TAKE IT TO A DEALER, THEY TELL US THE SAME THING. NO CODES AND IT DROVE FINE WITH NO ISSUES. WELL, I HAVE HAD TWO DIFFERENT EMPLOYEES DRIVING IT AND IT HAS DONE THE SAME THING A TOTAL OF FOUR TIMES. IT IS A POWER ISSUE AS THE CLOCK/RADIO RESETS EACH TIME IT HAPPENS! DEALERSHIP HAS ONLY DROVE IT FOR 10 MINUTES. IT HAS STALLED AFTER WE'VE USED IT 4-5 HOURS IN THE DAY.

Electrical System
Filed Jun 20, 201863,000 milesNH

ENGINE WONT CRANK OVER WHEN TURNING IGNITION SWITCH. PARTS ARE ON BACK ORDER. HAVE BEEN WAITING FOR 3 WEEKS AND STILL NO PARTS. WAS INFORMED THERE ARE OVER 300 ON BACK ORDER.

Electronic Stability Control (esc)
Filed Apr 1, 201822,800 milesCA

EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.

Power Train
Filed Dec 27, 2017MA

TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. THE CONTACT STATED THAT THE TRANSMISSION GEAR SHIFTED FROM DRIVE OR REVERSE TO NEUTRAL, AND LOCKED INTO NEUTRAL SEVERAL TIMES. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN). THE DEALER (COLONIAL DODGE CHRYSLER JEEP, 24 COOLIDGE ST, HUDSON, MA 01749, (978) 568-8000) WAS UNABLE TO PROVIDE AN APPOINTMENT FOR A DIAGNOSTIC TEST IN A REASONABLE TIME FRAME. THE VEHICLE WAS DROPPED OFF AND THE DEALER INDICATED THAT THEY MAY BE ABLE TO SCHEDULE A DIAGNOSTIC TEST ON JANUARY 4, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed Dec 11, 201742,000 milesFL

RADIATOR FAN 68360299AA FAIL AND THE WARRANTY DOESN'T COVER MY VEHICLE HAS ONLY 42 K MILES AND I SEE A LOT OF COMPLAINS ON THE INTERNET MY VEHICULAR LE WAS RUNNING WHEN THIS HAPPEN

Power Train
Filed Aug 29, 201715,000 milesCA

HAD VEHICLE SERVICED FOR A COOLING FAN RELAY AFTER VEHICLE DISPLAYED A P0481 TROUBLE CODE. DEALER SERVICED AND REPLACED FAN RELAY. VEHICLE OVERHEATED APPROXIMATELY 100 MILES LATER DUE TO A DEFECTIVE COOLING FAN. THE FAN MELTED AND SMOKED AND CAUSED THE VEHICLE'S TEMPERATURE TO RISE RAPIDLY. DEALER INFORMED ME THAT THE PART WAS ON NATIONAL BACKORDER AND THAT 3,000 VEHICLES ARE CURRENTLY WAITING TO BE SERVICED WITH THIS PARTICULAR PART DUE TO IT'S HIGH RATE OF FAILURE. ESTIMATED REPAIR TIME OF 2 MONTHS. STILL WAITING FOR PART TO GET DELIVERED. THE PRESENCE OF SMOKE UNDER THE HOOD AND UNUSUALLY HIGH DEMAND FOR REPAIR INDICATES TO ME THAT CLEARLY THIS SHOULD BE A RECALL.

20 of 27 complaints, reproduced as filed.

Across model years

Worst on record: 2015
YearComplaintsRecallsFiresDeathsAssessment
20222010Routine
20215300Routine
20201200Routine
20195100Routine
201816210Routine
201719310Routine
201625400Routine
2015 — this page27400Routine

Compare every Promaster City year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 21, 2017. Source: NHTSA Office of Defects Investigation.