The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The check engine warning light was illuminated. The contact depressed the accelerator to the floorboard and the vehicle failed to respond; and the vehicle lost automotive power. The vehicle was taken to the dealer where the contact purchased the vehicle and was informed that the vehicle was under recall. The dealer repaired the vehicle under recall. On a separate occasion, the contact attempted to reverse, and the vehicle failed to respond, with an abnormal sound coming from the vehicle. The vehicle was then taken to the current dealer where the vehicle was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair and the contact was informed that the part was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,000. Parts distribution disconnect.
2020 Ram Promaster 2500
Owners filed 3 complaints about this vehicle with federal regulators, most often about the power train. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Power Train | 2 | 0 | 0 | 0 | |
| Structure › Body | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsThe contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact turned off and restarted the vehicle but was not able shift into drive (D). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic determined that the transmission clutches and several gears had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact stated he had recently had NHTSA Campaign Number: 23V301000 (Power Train) and was not sure if the recall was related to the failure. The failure mileage was unknown.
Driver side door patch failed. Can not keep door closed.
3 of 3 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.