Page 6 of 10 · complaints 251–300 of 499

1998 Pontiac Grand Prix complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Unknown or OtherFire
Filed Jan 30, 200359,000 milesIL

- DEFECTIVE HIGH PRESSURE TRANSISSION LINE - DEFECTIVE CRIMP - HOSE SEPARATED FROM METAL TUBE, CAUSING SEVERE FIRE DAMAGE IN ENGINE COMPARTMENT

Exterior Lighting › Headlights
Filed Jan 28, 2003CT

ON THE EXTERIOR LIGHTS, THE LIGHT LENSE COVER HAS FALLEN OFF ON THE DRIVERS SIDE. I CALLED THE PONTIAC DEALER AND WAS TOLD "YES, WE HAVE THEM IN STOCK, THEY FALL OFF ALL THE TIME". THE BARGAIN PRICE WAS $70, WHICH I HAVE REPLACED WITH PLASTIC FOR NOW BECAUSE OF BUDGET PURPOSES, ONLY TO HAVE THE LEFT SIDE FALL OFF 2 MONTHS LATER. SHOULDN'T THIS BE A RECALL IF IT "HAPPENS ALL THE TIME"??

Exterior Lighting
Filed Jan 24, 2003KY

THE LENSE ON THE PASSENGER SIDE HEAD LIGHT JUST FELL OFF IN MY DRIVEWAY AS I WAS COMING HOME FROM WORK ONE AFTERNOON. MY HUSBAND FOUND IT IN THE DRIVEWAY AND A FRIEND HAD RAN OVER IT. SO NOW WE HAVE TO SPEND 78.00 AND BUY THE WHOLE ASSEMBLY IN ORDER TO GET A LENSE REPLACED BECAUSE THE THING JUST FEEL OFF.

Exterior Lighting › Headlights
Filed Jan 19, 2003WI

HEADLIGHT FACE FALLS OFF AND THEN I LOOSE THE USE OF THE HEADLIGHT UNTIL IT IS REPLACED. THIS HAS HAPPENED WITH BOTH OF MY HEADLIGHTS

Steering › Rack and Pinion
Filed Jan 19, 2003MS

RECALL NUMBER 02V286000 I HAVE THE PROBLEM THAT IS STATED ON THE RECALL. I CALLED PONTIAC AT 188 762 2737 AROUND 12-12-02. THEY SAID THE RECALL SHOULD NOT HAVE BEEN RELEASED TO THE PUBLIC YET. I WOOULD HAVE TO WAIT TILL DEALER GOT THE RECALL NOTICE BEFORE THEY WOULD PAY TO HAVE MY CAR FIXED.THAT IT WOULD BE THE FIRST OF THE YEAR BEFORE THE DEALERS GOT THE NOTICE. MY CAR HAS BEEN PARKED SENSE THEN. AM A FRAID TO DRIVE IT. SOMETHING NEEDS TO BE DONE.I NEED A LOANER CAR OR MINE FIX. CAN YOU HELP ?

Unknown or Other
Filed Jan 8, 200381,500 milesOH

THE HEADLIGHT LENS (COVER) CAME OFF ON THE PASSENGER SIDE (THIS WAS DUE TO BAD ADHESIVE) THE LIGHT BULD EXPLODED WHEN IT CAME IN CONTACT WITH THE WEATHER. CHECKED THE DRIVER'S SIDE AND THAT ONE IS READY TO FALL OFF ALSO. THIS HAPPENED ON 1/6/2003

Vehicle Speed Control › Cables
Filed Jan 6, 2003MI

CONSUMER STATES THAT THE GEAR SHIFT BROKE. DEALER NOTIFIED, REPAIRED AND 20,000 MILES LATER PROBLEM REOCCURRED. PH

Electrical SystemFire
Filed Jan 6, 200312,000 milesNY

THE 1998 GRAND PRIX GT WAS SITTING IN THE DRIVEWAY, THE VEHICLE HAD NOT BEEN DRIVEN FOR OVER 24 HOURS , A FIRE STARTED IN THE DASH OF THE CAR

Engine and Engine Cooling
Filed Dec 31, 200261,000 milesWA

MY SECOND REAR MAIN SEAL LEAKING OIL WITH ONLY 61,000 MILES ON THE CAR. MY FIRST WAS FIXED UNDER WARRANTY AT 34,000 MILES AND 27,000 MILES LATER I HAVE THE EXACT SAME PROBLEM. I WAS TOLD IT WOULD COST ME 1100 DOLLARS TO FIX AND THAT THERE IS NOTHING THEY CAN DO ABOUT THIS BEING THE SECOND REPAIR IN SUCH A SHORT TIME. CUSTOMER CARE SAID ALL THEY COULD DO WAS OFFER A DISCOUNT ON A BRAND NEW VEHICLE. I THOUGHT THAT WAS LAUGHABLE. WILL THE REST OF THE PROBLEMS I'VE HAD I WILL NEVER TOUCH A GM PRODUCT AGAIN. 3 REPAIRS FIXED UNDER WARRANTY ARE NOW DOING THE SAME THING AGAIN AND NEED REPAIR. TS

Steering › Rack and Pinion › Rack
Filed Dec 27, 200239,000 milesCA

WHILE DRIVING, THE VEHICLE MAKES AN EXTREMELY LOUD NOISE WHEN MAKING A RIGHT OR LEFT TURN CAUSING A DISTRACTION. TS THE DEALER STATED THAT THE RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED. *JG

Engine and Engine Cooling
Filed Dec 17, 200295,000 milesMN

CONSUMER STATES THAT THE REAR MAIN ENGINE CRANKSHAFT SEAL IS LEAKING OIL. PROBLEM HAS OCCURRED TWICE, 1ST TIME AT 55K MILES AND 2ND TIME AT 95K MILES. TS

Steering › Steering Wheel/Handle Bar
Filed Dec 9, 2002CA

CONSUMER STATES WHEN TURNING LEFT THE STEERING WHEEL LOCKS UP. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH

Exterior Lighting › Headlights
Filed Dec 3, 2002MA

I HAD BROUGHT MY CAR IN BECAUSE YOU COULDN'T DRIVE IT AT NIGHT DUE TO VAPORS ON THE INSIDE OF LENSES ON BOTH SIDES OF CAR. THE WATER VAPORS ON THE LENSE WAS SO GREAT THAT THE HEADLIGHTS GAVE OFF A BLUR SO AS NOT A CLEAR LIGHTING OF THE ROAD WAS VISABLE. AS IT WENT ON THE OUTSIDE LENSE FELL OFF AND THE DEALERSHIP FINALLY REPLACED THE FULL SECTION OF THE HEADLIGHT. I THEN ASKED THEM ABOUT THE OTHER HEADLIGHT AND THE SERVICE MAN TOLD ME THAT THERE WAS A RECALL ON THE HEADLIGHTS AND WHEN I GOT A NOTICE THEY WOULD REPLACE THE OTHER HEADLIGHT. I CALLED PONTIAC AND THEY TOLD ME THAT THERE WAS NO RECALL ON THE HEADLIGHTS AT ALL. IN AUGUST OF 1999 THE OTHER LENSE FELL OFF THE OTHER HEADLIGHT AND THEY FINALLY DID REPLACE THE OTHER HEADLIGHT. NOW I HAVE A PROBLEM WITH THE HEADLIGHTS A NIGHT AS YOU CAN'T DRIVE IT STILL DUE TO THE POSITION OF THE LIGHTS. ON COMING TRAFFIC TURN ON THEIR HIGH BEAMS BECAUSE THEY THINK WE HAVE OUR ON. I HAVE ASKED TO HAVE THEM FIXED EVERY TIME I GO IN FOR SERVICE AND STILL NO SATISFACTION. AS A MATTER OF FACT MY HUSBAND TOOK IT OVER YESTERDAY 12/2/2002 AND THEY TOLD HIM IT WOULD BE A 2 1/2 HR. WAIT JUST TO HAVE OUR HEADLIGHTS CHECKED. IT IS TO DANGEROUS TO DRIVE AT NIGHT SO WE AVOID IT AS MUCH AS POSSIBLE. DT

Exterior Lighting › Headlights › Concealment Devices
Filed Nov 25, 2002NC

CONSUMER NOTICED THAT THE LENSE HAD FALLEN OFF DRIVERS SIDE HEADLIGHT. CONSUMER STATES WHEN WATER GETS BEHIND LENSE IT CAUSES THE LIGHT TO SHORT OUT. CONSUMER FEELS THIS IS DANGEROUS BECAUSE COVER COULD FLY OFF ON THE HIGHWAY AND DISTRACTED ANOTHER DRIVER VISION AND CAUSE AN ACCIDENT. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Exterior Lighting › Headlights
Filed Nov 25, 200229,872 milesNC

CONSUMER WALKED OUT TO START VEHICLE AND NOTICED THE DRIVERS SIDE LENSE THAT COVERS HEADLIGHT HAD FALLEN OFF VEHICLE. CONSUMER STATED WHEN WATER WOULD GET INSIDE HEAD LIGHT, IT WOULD SHORT OUT, WHICH WOULD CAUSE VEHICLE TO HAVE NO LIGHTS, THE HEADLIGHT ASSEMBLY WAS REPLACED AT OWNERS EXPENSE.TS *TT *JB

Steering › Hydraulic Power Assist › Power Steering Fluid
Filed Nov 18, 2002VA

WHILE DRIVING CONSUMER MADE A LEFT TURN. WHILE TURNING CONSUMER HEARD A LOUD NOISE FROM THE FRONT OF THE VEHICLE. WITHIN SECONDS OF CONSUMER HEARING THE NOISE THEY LOST POWER STEERING. CONSUMER HAD VEHICLE TOWED. DEALERSHIP REPLACED THE SERPENTINE BELT AND OTHER PARTS. PLEASE PROVIDE MORE DETAILS. TS

Power Train › Manual Transmission
Filed Nov 18, 2002MN

CONSUMER STATED THAT THEY COULD CHANGE THE GEARS WHEN FOOT IS OFF BRAKES. DEALER NOTIFIED TS

Steering › Rack and Pinion
Filed Nov 18, 2002MO

STEERING WHEEL JERKED TO THE RIGHT, SMASHING INTO A CURB, CRACKING A RIM AND DESTROYING A TIRE. DT

Steering › Rack and Pinion
Filed Nov 17, 2002NY

NO SUMMARY. DT

Steering › Rack and Pinion
Filed Nov 12, 2002OH

WAS DRIVING TO VA FROM OH WHEN I PULLED OFF TO GET GAS AND FOOD. I TRIED TO PULL INTO A PARKING SPOT BUT COULDN'T TURN LEF WITHOUT A STRUGGLE. I ENDED UP HAVING TO STAY OVERNIGHT IN A DISGUSTING MOTEL AND HAVE A FRIEND DRIVE 3 HOURS TO PICK ME UP THEN DRIVE BACK BECAUSE A NEW RACK WON'T BE IN FOR A FEW DAYS. NOW I CAN'T GET THE CAR UNTIL FRIDAY BECAUSE I HAVE NO WAY OF GETTING OUT THERE TO PICK UP MY CAR UNTIL THEN. DT

Steering › Hydraulic Power Assist System
Filed Nov 11, 2002AZ

WHILE MAKING A LEFT HAND TURN THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN CAUSING ME TO SLAM ON THE BRAKES MID WAY THROUGH THE TURN. LUCKILY, I WAS ABLE TO STOP IN TIME BEFORE HITTING A STREET LIGHT POLE. IT WAS VERY DIFFICULT TO EVEN DRIVE THE CAR TO THE DEALERSHIP FOR SERVICE. WHENEVER TURNING LEFT, IT IS ALMOST IMPOSSIBLE. GOING RIGHT SEEMS ONLY A LITTLE DIFFICULT. DT

Visibility › Rearview Mirrors/Devices › Interior
Filed Oct 28, 2002MI

CONSUMER STATES THAT THE INTERIOR REARVIEW MIRROR IS DISTORTED AND CAUSES POOR VISIBILITY WHEN USED. DEALER AND THE MANUFACTURER HAS BEEN NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. TS

Visibility › Windshield
Filed Oct 25, 2002CA

THE DRIVERS WINDOW IS INOPERATIVE AND THE PASSENGER SIDE WINDOW SCRATCHES AS IT GOES UP OR DOWN. *JG

Suspension
Filed Sep 22, 2002NY

I WAS BACKING UP AFTER GETTING GAS AND MY VEHICLE WOULD NOT TURN LEFT.*AK

Suspension
Filed Sep 5, 200257,000 milesNY

THE CONSUMER FOUND A BOLT HEAD AND WASHER ON HIS DRIVEWAY AND TOOK THE VEHICLE TO THE DEALER. THE DEALER FOUND THAT THE SHEERED OFF BOLT HELD THE BACK STRUTS TO THE WHEEL AXLE. HE ALSO FOUND THAT THE LEFT REAR BOLT HAD SHEERED OFF *JB *NLM

Power Train › Automatic Transmission
Filed Sep 5, 2002PA

NO SUMMARY LISTED FOR ABOVE VEHICLE.

Electrical System › 12v/24v/48v Battery
Filed Aug 26, 2002NJ

BATTERY LEAKS ACID FROM POSTIVE TERMINAL. *AK

Steering › Rack and Pinion
Filed Aug 14, 2002IL

I AM MAKING THIS COMPLAINT WITH THE NHTSA BECAUSE IT IS A PROBLEM THAT IS NOT UNCOMMON AMONG GRAN PRIX OWNERS AND I FEEL GM SHOULD RECALL THESE VEHICLES FOR THIS REASON. NO SAFETY DEFECT LISTED. *AK

Steering › Hydraulic Power Assist System
Filed Aug 11, 2002CA

AT LOW SPEEDS ALL POWER ASSIST GOES AWAY WHEN TRYING TO TURN LEFT. EXTREMELY HARD TO TURN, YET TURNING RIGHT WORKS FINE :*AK

Visibility › Power Window Devices and Controls
Filed Aug 7, 2002MS

MY AIR BAG SENSOR LIGHT HAS COME ON AFTER I HAD TROUBLE WITH MY ELECTRIC WINDOWS. I UNDERSTAND THIS ISN'T COVERED BY WARRANTY.*AK

Exterior Lighting › Headlights
Filed Jul 21, 2002NJ

SECOND HEADLIGHT FAILURE CUSTOMER SERVICE REFERRED ME TO DEALER, DEALER OFFERER $9.80 TOWARD SECOND EXPENDATURE BY ME. WHEN I EXPRESSED DISSATISFACTION WITH THE OFFER DEALER REFERRED ME BACK TO CUSTOMER SERVICE. NO ONE WANTS TO ACCEPT RESPONSIBILITY FOR HEAD LIGHT ASSEMBLIES THAT SIMPLY FALL APART WITHOUT WARNING. *AK

Exterior Lighting › Headlights
Filed Jul 8, 2002PA

WHILE DRIVING HEADLIGHT LENSES POPPED OFF, CAUSING HEADLIGHTS TO FAIL. THIS COULD CAUSE AND ACCIDENT. CAUSE UNKNOWN. DEALER NOTIFIED. *AK CONSUMER STATED THAT BOTH HEADLIGHT LENSES POPPED OUT TWICE. *YH

Exterior Lighting › Headlights
Filed Jun 29, 2002MN

HEADLIGHT COVER FELL OF APPROX. SEVEN MONTHS AFTER I BOUGHT THE VEHICLE. APPROXIMATLY THREE WEEKS LATER THE OTHER COVER FELL OFF, AND BOTH BULBS WERE SHATTERED . IN CALLING AROUND TO DIFFERENT AUTO SALVAGE AND PARTS STORES IT WAS BROUGHT TO MY ATTENTION THAT ALL THE USED HEADLIGHT KITS WERE UNAVAILABLE DUE TO THE HIGH DEMAND. IF THE PONTIAC GRAND PRIX HAS A HISTORY OF THIS PETICULAR PROBLEM, WHY WAS THERE NOT A RECALL FOR THEM.*AK

Electrical System › Ignition
Filed Jun 29, 2002PA

WHEN THIS SWITCH FAILS IT CAUSES NUMEROUS SEEMINGLY UNRELATED SYSTEM FAILURES IN THE CAR, MAKING DIAGNOSIS DIFFICULT AND TIME-CONSUMING. THE DRL SYSTEM LOSES POWER SO THAT THE HEADLIGHTS WILL NOT FUNCTIONA AT ALL IN THE DAYTIME AS GM INTENDED AND WILL GO OUT PERIODICALLY AT NIGHT WITHOUT WARNING UNLESS TURNED ON MANUALLY WITH THE HEADLIGHT SWITCH. THE HVAC SYSTEM GENERALLY WILL NOT FUNCTION DUE TO THIS FAILURE; ALTHOUGH OCCASIONALLY IT WILL WORK WITH THE FAN ON HIGH SPEED. THE ELECTRIC REAR WINDOW DEFOGGER WILL NOT FUNCTION AT ALL DUE TO THIS FAILURE. ALL OF THESE SAFETY-RELATED SYSTEMS PULL THEIR POWER FROM THIS POORLY DESIGNED AND INADEQUATELY SIZED COMPONENT. UPON DISASSEMBLY OF THE FAILED PART I NOTICED THAT THE (6) CONTACTS INSIDE THIS SWITCH ARE WOEFULLY UNDERSIZED FOR THE CURRENT THAT IS PASSING THROUGH THE SWITCH. SPECIFICALLY, THE DRL CONTACT AND THE HVAC CONTACT ARE BURNT AND BLACKENED, THUS SHUTTING OFF POWER TO THOSE SYSTEMS. I REPAIRED THIS MYSELF AT A COST OF APPROXIMATELY $70 FOR THE PART ONLY. I HAVE SPOKEN TO OTHERS THAT HAVE PAID IN EXCESS OF $400 FOR THE REPAIR. I BELIEVE THAT THIS REQUIRES ATTENTION BY BOTH THE NHTSA AND GENERAL MOTORS TO CORRECT THIS PROBLEM BEFORE SOMEONE WHO IS NOT AN ELECTRICAL ENGINEER HAS A SERIOUS CRASH DUE TO NO LIGHTS AT AN INOPPORTUNE TIME.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Jun 25, 2002OH

WHILE DRIVING VEHICLE AT ANY SPEED APPLIED BRAKES AND WITHOUT WARNING VEHICLE WOULD VIBRATE VIOLENTLY.*AK THE FRONT BRAKES FAILED CAUSING THE STEERING WHEEL TO SHUDDER. THE FRONT PADS WERE WARPED AND WERE GRIPPING UNEVENLY, ALSO THE RIGHT AND LEFT ROTORS HAD METAL FLAKE. *YH

Air Bags › FrontalCrash
Filed Jun 24, 2002MO

WHILE DRIVING 30-35 MPH CONSUMER'S VEHICLE T-BONED ANOTHER VEHICLE. UPON IMPACT, FRONT AIR BAGS DID NOT DEPLOY. CONTACTED DEALER, AND DEALER COULD NOT FIND CAUSE OF PROBLEM.*AK

Exterior Lighting › Headlights
Filed Jun 21, 2002MI

HEADLIGHT LENS SEPARATED FROM VEHICLE, EXPOSING WIRES. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *AK

Exterior Lighting › Headlights
Filed Jun 20, 2002AR

WHILE DRIVING RIGHT HEADLIGHT COVER FELL OFF,.ONE WEEK LATER, LEFT HEADLIGHT COVER FELL OFF.*AK

Exterior Lighting › Headlights
Filed Jun 19, 2002NJ

LENS FELL OFF HEADLIGHT ASSEMBLY DUE TO BONDING AGENT FAILURE, OTHER HEADLIGHT FOGGY AND MOISTURE LADEN. BONDING APPEARS TO BE FAILING ON THAT ASSEMBLY ALSO. DEALER ASSUMES NO KNOWLEDGE OF CHRONIC FAILURE IN THESE HEADLIGHT LENSES.MANUFACTURER HAS NOT YET BEEN CONTACTED FOR THEIR RESPONSE BUT THEY WILL BE.*AK

Exterior Lighting › Headlights
Filed Jun 10, 2002NY

HEADLIGHT LENSES FALL OFF WHILE DRIVING. THIS CAUSES BULB TO BLOWOUT. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Exterior Lighting › Headlights
Filed May 21, 2002NY

PLASTIC HEADLIGHT COVER GLUE FAILS, CAUSING THE PLASTIC COVER TO COME OFF. WHEN THIS HAPPENS THE HEADLIGHT WILL GO OUT. I WENT TO THE DEALER WHEN I FIRST NOTICED THE COVERS COMING LOOSE WHEN THE CAR WASOVER 36000 MILES AND THEY TOLD ME IT WAS A COMMON OCCURRENCE ON THE GRAND PRIX FOR THE COVER TO COME OFF. IT IS EXPENSIVE TO FIX $90+ FOR EACH ONE. I HAD THE SECOND ONE COME OFF THIS WEEK. AGAIN I WAS TOLD ALTHOUGH COMMON IT IS NOT COVERED UNDER ANY DEFECT POLICY WITH GM. I CALLED GM CUSTOMER SERVICE IN DETROIT. AND GIVEN A CUSTOMER COMPLAINT # S1-1898506. I WAS TOLD BY THEM TO CONTACT THE BETTER BUSINESS BUREAU AS IT WAS NOT THEIR PROBLEM. I FEEL THAT THIS IS A DANGEROUS PROBLEM AS WHEN THE COVER FALLS OFF THE HEADLIGHTS BLOW. THIS COULD CAUSE A ACCIDENT AT NIGHT. AT THE SAME TIME SINCE GM KNOWS ABOUT THE PROBLEM THEY SHOULD FIX THEM FREE OF CHARGE.*AK

Air Bags
Filed May 9, 2002MA

AIRBAG LIGHT STAYS ON. DEALER NOTIFIED. *AK

Steering › Rack and Pinion
Filed May 2, 2002NJ

GM CLAIMS IT IS NOT COMMON FOR RACK & PINION FAILURE, BUT I'VE READ A NUMBER OF COMPLAINTS ON HTTP://WWW.CLUBGP.COM/FORUM/TOPIC.ASP?TOPIC_ID=6400626&FORUM_ID=5&CAT_ID=1&FORUM_TITLE=QUALITY+%2F+PROBLEM+ISSUES&TOPIC_TITLE=STEERING+RACK WEB SITE. I ALMOST HAD A ACCIDENT WITH MY SON IN THE CAR, BECAUSE OF THIS FAILURE. ARE THEY WAITING FOR PEOPLE TO DIE BEFORE ANY ACTION?*JB

Steering › Rack and Pinion
Filed Apr 30, 2002NC

THE RACK AND PINION UNIT IS GOING BAD. LOSS OS STEERING CONTROL IS DUE TO LOW PRESSURE ON THE LINES. CAN NOT STEER THE CAR SOMETIMES.*AK

Power Train › Automatic Transmission
Filed Apr 29, 2002NJ

AT 38,000 MILES MY DEALER CLAIMS THE TRANSMISSION NEEDS TO BE REPLACED. I BELIEVE THIS IS A RESULT OF THE UAW STRIKE IN 1998. *AK

Exterior Lighting › Headlights
Filed Apr 22, 2002TN

RIGHT LENS FELL OFF. FIRST PONTIAC DEALER I CONTACTED, JONES MOTORS IN SAVANNAH, TN, (731-925-4923) TOLD ME IN NOV. 2001 THAT I HAD TO BUY WHOLE HEADLIGHT ASSEMBLY AT $225+ LABOR. TRUSTING THEM, I BOUGHT AND INSTALLED AN ENTIRE AFTERMARKET ASSEMBLY. THEN I FOUND SERVICE BULLETIN 010842004 AT NHTSA.ORG, PLUS AN INDEPENDENT BODY SHOP MAN TOLD ME THE LENS WAS AVAILABLE BY ITSELF. I CALLED JONES BACK TODAY (4/22/02), HOPING THEY HAD DISCOVERED AND CORRECTED THEIR MISTAKEN INFO. THEY STILL TOLD ME I HAD TO BUY THE WHOLE THING, BUT AT $100+ LABOR THIS TIME. I DON'T KNOW WHY THE PRICE HAD BEEN CUT IN HALF. WHEN I ASKED THEM ABOUT THE SERVICE BULLETIN, THEY CLAIMED TOTAL IGNORANCE. THE PARTS MAN SAID HE DID NOT HAVE ACCESS TO BULLETINS. HIS MANAGER CALLED ME BACK LATER AND OFFERED TO GET ME A LENS OFF "ONE IN THE BACK" BUT I REMINDED HIM IT WAS TOO LATE FOR ME--I JUST WANTED TO MAKE SURE OTHERS DID NOT GET TAKEN BY THEIR MISINFORMATION. THEN I CALLED MATHEWS' (1-800-WILSON GO), JUST TO SEE IF A MUCH BIGGER DEALERSHIP WOULD NOT SURELY BE MORE INFORMED. THEY ALSO TOLD ME THE WHOLE ASSEMBLY WAS MY ONLY OPTION. WHEN I TOLD THE FELLOW ABOUT THE BULLETIN, HE TOO CLAIMED TO BE IN THE DARK ABOUT SUCH MATTERS. MY QUESTION IS, WHY DO GM'S OWN PEOPLE NOT KNOW ABOUT THEIR SERVICE BULLETINS WHEN INDEPENDENT BODY SHOP PEOPLE DO? IS THIS A SCAM, OR AN INEXCUSABLE LACK OF COMMUNICATION?*AK

Exterior Lighting › Headlights
Filed Apr 19, 2002NC

1997-1998 PONTIAC GRAND PRIX HEADLIGHTS ARE DEFECTIVE. THE LENS COVER FALLS OFF. THIS HAPPENS ON BOTH FRONT HEADLAMPS. I HAVE READ THAT A DEFECTIVE SEALANT IS THE CAUSE. BOTH COVERS HAVE FALLEN OFF OF MY VEHICLE, WITH THE LAST AT NIGHTTIME DURING A RAINSTORM. THIS CAUSED THE BULB TO BECOME WET AND EXPLODE DURING DRIVING. THIS HAPPENED WITHIN A MONTH OF THE FIRST FAILURE. IF BOTH HAD FALLEN OFF AT THE SAME TIME, I WOULD HAVE HAD NO VISION. PERFORMING A SEARCH ON THE INTERNET, I FIND THAT THIS IS A COMMON PROBLEM THAT I AM SURE PONTIAC KNOWS ABOUT. I KNOW THIS MAY SOUND LIKE A MINOR PROBLEM, BUT IF POSSIBLE I WOULD LIKE TO REQUEST AN INVESTIGATION INTO THIS PROBLEM AND A POSSIBLE RECALL. NEW HEADLAMPS INSTALLED COST CONSUMERS $130.00 EACH.*AK

Electrical System
Filed Apr 18, 2002FL

CONSUMER STATES THAT WHEN TURNING ON THE AIR CONDITIONER THE HEADLIGHTS AND OTHER LIGHTS IN THE VEHICLE HAVE GONE OUT. NLM

Steering › Rack and Pinion › Rack
Filed Apr 17, 2002MI

SINCE ABOUT 90,000 MI. THE STEERING POWER ASSIST HAS BEEN ERRATIC. AT LOW SPEEDS, IT FEELS LIKE THERE IS NO POWER ASSIST. JUST RECENTLY, AT ABOUT 135,000, WHILE MAKING SLOW SPEED, RIGHT-HAND TURN, THE STEERING LOCKED ENTIRELY. AT 111,000 MILES, THE DEALER INDICATED THAT THE STEERING RACK WAS FAILING AND WOULD NEED TO BE REPLACED.

Air Bags › Frontal
Filed Apr 16, 200265,000 milesNV

SRS AIR BAG LIGHT ILLUMINATED ON DASH. DEALER DIAGNOSED (FOR $85) THAT DRIVER'S SIDE AIR BAG UNIT NEEDED TO BE REPLACED AT COST OF $1100. CAR NEVER IN ACCIDENT. LIGHT JUST STAYED ON ONE MORNING ON START.**** DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER FROM ARTEMIS****760791. *AK *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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