1996 Plymouth Voyager complaints

MIS-LEAD, DECEIVED AND POSSIBLY LIED TO IN A USED VEHICLE PURCHASE INVOLVING A TRADE. THE VEHICLE DOOR LOCKS DO NOT WORK AND I INJURED MYSELF WHILE TRYING TO LOCK THEM. I CONSIDER THE LOCKS TO BE A SAFETY ISSUE AS WELL AS AN INSURANCE ISSUE. I NOW JUST WANT TO UNWIND THE DEAL AND DESPERATELY NEED HELP IN DOING THIS. I NOTIFIED THE DEALER IN LESS THAN 18 HOURS OF PURCHASE OF THE SITUATION. I NO LONGER TRUST THEM OR THE VEHICLE. I NEED TO ACT QUICKLY IN ORDER TO GET MY TRADE BACK (WHICH I TRUST). I HAVE LEARNED A LOT BUT DO NOT FEEL THAT I SHOULD CONTINUE TO SUFFER IF IT IS POSSIBLE TO UNWIND THIS. I WAS ALSO MISLEAD ON THE WHEREABOUTS OF MY TRADE IN ATTEMPTING TO RETURN THEIR VEHICLE TODAY - THEY SAID AT FIRST IT HAD ALREADY BEEN SOLD, THEN CHANGED THE STORY. THAT DRIVE THIS MORNING WAS 1.5 HOURS FROM MY HOUSE YET 1.5 FROM THEIR LOCATION. I SPENT SEVERAL HOURS IN AN UNFAMILIAR CITY (IN THE RAIN) TRYING TO RESOLVE THIS BEFORE RETURNING HOME. AS THEY SAID THEY NO LONGER HAD MY VEHICLE I HAD NO OTHER CHOICE. IN ORDER TO SWITCH VEHICLES I (OR SOMEONE) WILL NEED TO DRIVE 3 HOURS ONE WAY. I WORK FULL TIME, ATTEND COLLEGE AT NIGHT TWICE A WEEK AND AM RAISING A DAUGHTER ALONE. EVEN HEARING ALL THIS IN MY PHONE CALL TO THEM 1/2 WAY THERE THIS MORNING, THE PERSON I TALKED TO INSISTED THAT I WAS BEING UNREASONABLE. I UNDERSTAND IT IS A "BUYER BEWARE" WORLD, BUT AFTER HAVING BEEN DECEIVED DO I HAVE RECOURSE? ANYWAY, I COULD GO ON AND ON... PLEASE HELP!! THANK YOU.

5/21/96, MY SON AND I WERE IMPACTED AT LEFT FRONT OF OUR 1996 PLY VOYAGER VAN BY A 1987 CHRYSLER. WHEN I APPLIED THE BRAKES, THEY LOCKED UP, WE SLID SLIGHTHLY TO THE RIGHT SIDE -- THE FORCE FROM THE IMPACT WAS ENOUGH TO SHATTER THE TRANSMISSION HOUSING, THE STARTER, DAMAGE THE RACK AND PINION STEERING, AND CRUMPLED THE FRONT END IN SUCH A WAY THAT THE PASSENGER DOOR COULD NOT BE OPENED. THE SHOULDER HARNESSES LOCKED UP, BUT NEITHER AIR BAG DEPLOYED. THE CAR WAS ALEGEDLY LOOKED AT BY CHRYSLER ENGINEERS AND IT WAS DETERMINED THAT "THE SENSOR HAD NOT BEEN HIT"... MY SON AND I BOTH SUSTAINED PERMANENT INJURIES AS A RESULT OF THIS ACCIDENT. MY QUESTION, WITH THIS SPEED, AND THIS FRONT END DAMAGE, WHY DID THE BAGS NOT DEPLOY? I DON'T BUY NOT HITTING THE SENSOR. I'VE READ REPORT AFTER REPORT IDENTIFYING THE SENSOR AS DEPLOYING AT 8MPH... THIS ACCIDENT WAS SERIOUS. LAW ENFORCEMENT AT THE SCENE SAID 5MPH FASTER AND THERE WOULD HAVE BEEN A FATALITY.( DOT NUMBER: )

THE ABS BRAKING SYSTEM MALFUNCTIONED,CAUSING VEHICLE TO HAVE NO STOPPING ABILITY, AND RESULTING IN AN ACCIDENT. ALSO THERE IS A NOISE WHEN THE ABS SYSTEM IS ACTIVATED. CAUSE UNKNOWN. DEALER CANNOT DETERMINE PROBLEM. *AK

A CRACK DEVELOPED ON TOP OF THE GAS TANK IS CAUSING GAS TO LEAK WHEN TANK IS FULL. *AK *ML

WHILE DRIVING THE VEHICLE LOSES POWER. TRYING TO RESTART, ENGINE WILL NOT TURN OVER. DEALER CONTACTED AND IS AWARE OF THE PROBLEM. PROBLEM TRACKED TO A COMPONENT RELATED TO THE AUTOMATIC TRANSMISSION. WHEN TAPPED, IT WOULD PREVENT THE VAN FROM STARTING. *AK *ML

BRAKES WHEN APPLIED,GRIND AGAINST THE ROTORS, BUT DO NOT STOP THE VEHICLE. DEALER HAS BEEN CONTACTED. *AK

CASSETTE PLAYER MAKES NOISE WHETHER THERE IS A TAPE INSIDE OR IF THE PLAYER IS ON OR OFF.

WHILE DRIVING TRANSMISSION WENT OUT, AND THE GEARS WERE NOT SHIFTING RIGHT. CONSUMER GOT STUCK DUE TO THE GEARS GETTING STUCK IN NEUTRAL. DEALER CAN'T DETERMINE THE PROBLEM. FIRST TIME TRANSMISSION WENT OUT DEALER REPLACED TRANSMISSION AND PROBLEM RETURNED. *AK

FLUID IS LEAKING FROM POWER STEERING, CAUSING STEERING TO BECOME DIFFICULT, WHICH COULD RESULT IN AN ACCIDENT. *AK

THE CENTER BOLT THAT HOLDS THE REAR DRIVER'S SEAT SHOULDER STRAP HAS COME UNMOUNTED, CAUSING THE SHOULDER STRAP TO BECOME INOPERATIVE. DEALER HAS BEEN CONTACTED. *AK

NO SUMMARY LISTED ON THIS VEHICLE. *AK

THE ESTIMATED COST BY THE CHRYSLER DEALER TO FIX THE AIR CONDITIONER WAS $1800. *AK

INTERGRATED CHILD SEAT FAILED CAUSING THE STRAPS TO TIGHTEN WHILE TRYING TO RELEASE.

WHILE DRIVING AT 75MPH ON THE HIGHWAY, TAKING AN EXIT RAMP, THE BRAKES WERE APPLIED AND THE PEDAL WENT STRAIGHT TO THE FLOOR, GIVING NO RESPONSE WHEN THE BRAKES WERE APPLIED TO STOP. CONSUMER REGAINED THE BRAKES BY PUMPING THE PEDAL. DEALER HAS NOT BEEN CONTACTED. *AK

BEFORE FOSS ATTEMPTED REPAIR IN JUNE OF 1998, THERE WAS FRONT END WOBBLE (SCALLOPING) AND STEERING WHEEL SHAKE WHEN YOU RECOVERED FROM LEFT OR RIGHT TURN, AND AT SPEEDS BETWEEN 20-30 MPH. THIS PROBLEM WAS REPORTED ON NUMEROUS OCCASIONS SINCE PURCHASE OF THE CAR. SINCE THE ATTEMPT TO FIX IT IS WORSE: STEERING WHEEL SHAKES, FRONT END SHAKES OR WOBBLES FROM 5-40, IT IS SO BAD THAT THE LEGGS OF THE DRIVER AND FRONT PASSENGER SHAKE DURING THIS TIME (FRONT END ALIGNMENT ALWAYS OK), PLUS LOUD HUMMING NOISE FROM BACK END. HAD TO REPLACE STOCK BRIDGESTONE TIRES AT 26000 MILES, PROBLEMS CONT. WITH NEW TIRES.

DEALER REFUSES TO DISCUSS MANUFACTURING DEFECT OF TRANSMISSION. UNACCEPTABLE TO HAVE TOTAL TRANSMISSION FAILURE AT ONLY 49,000 MILES!

WHILE DRIVING 60 MPH ON THE HIGHWAY AND WHEN MAKING A LEFT OR RIGHT TURN ENGINE COMPLETELY SHUTS DOWN, CAUSING LOSS OF CONTROL, NEARLY RESULTING IN A COLLISION. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK

WHEN DRIVING THERE IS A CRACKING NOISE AND WHEN HITTING BUMPS THERE IS MORE NOISE INTERMITTENTLY. DEALER CONTACTED NUMEROUS TIMES, ATTEMPTED TO REPAIR THE VEHICLE, REPLACED THE SWAY BAR CUSHION AND BUSHING, AND PROBLEM STILL EXISTS. *AK BRAKES WERE MAKING NOISE FROM THE REAR DUE TO SHOE AND LINING, BRAKE ASSEMBLY FAILURE. REAR RIGHT OR LEFT BRAKE DRUM WORN OUT. THERE IS A DRIPING NOISE FROM ENGINE DUE TO TENSIONER/PULLEY FAILURE. *YH

CONSUMER COULD UNBUCKLE THE BUILT-IN CAR SEAT, BUT COULD NOT PULL IT OUT TO RELEASE THE CHILD. GRIFFIN MOTORS HAS NOW PLACED EXTENSIONS ON HARNESSES AND HAVE NOT HAD ANY MORE PROBLEMS TO DATE. *AK *ML

RECALL REPAIR ON THE INTEGRATED CHILD SAFETY SEATS DID NOT FULLY FIX THE FAILURE, ENTIRE SEAT NEEDS REPLACEMENT AFTER REPAIR.

A SINGLE CAM SHAFT LOBE OUT OF 14 LOBES EXCESSIVELY WORE.

TENSIONER PULLEY ON SERPENTINE BELT SYSTEM OF ENGINE HAS FAILED TWICE SINCE I HAVE OWNED THIS VEHICLE. FIRST FAILURE WAS AT APPROXIMATELY 30,000 MILES. PULLEY HAD SEIZED ON ITS BEARINGS, AND STOPPED TURNING. THE FAILURE FORCED THE SERPENTINE BELT TO RUN CONTINUOUSLY AGAINST A NON-ROTATING MEMBER OF THE BELT DRIVE TRAIN. THIS FAILURE DID NOT CAUSE THE BELT TO BREAK, HOWEVER IT DID CAUSE PREMATURE WEAR ON THE BELT. IF THE FAILURE HAD NOT BEEN DETECTED, THE BELT WOULD HAVE BROKEN DUE TO FATIGUE AND HEAT RELATED STRESS, CAUSING LOSS OF POWER STEERING ASSIST, AND POWER BRAKE ASSIST, AS WELL AS LOSS OF ENGINE WATER PUMP FUNCTION, AND LOSS OF ALTERNATOR FUNCTION. DEALER REPLACED THE PULLEY ASSEMBLY AT APPROX 30,000 MILES. THE REPLACEMENT SUBSEQUENTLY FAILED SOMEWHERE PRIOR TO REACHING 54,000 MILES, AND FAILED IN THE SAME MANNER -- IT SEIZED ON ITS BEARINGS AND STOPPED TURNING. DEALER AGAIN REPLACED PULLEY ASSEMBLY. TWO FAILURES OF THE SAME SUBASSEMBLY INDICATES TO ME THAT THIS PARTICULAR COMPONENT HAS AN INHERENT DESIGN FLAW. UNDETECTED FAILURE OF THIS PART CAN LEAD TO SUDDEN LOSS OF THE SERPENTINE BELT WHICH WILL CAUSE INSTANT LOSS OF POWER STEERING ASSIST AND POWER BRAKE ASSIST, EITHER OF WHICH CAN LEAD TO A SERIOUS ACCIDENT.

POWER RACK AND PINION STEERING ASSEMBLY REPLACED BY DEALER AT APPROXIMATELY 35,000 MILES. ASSEMBLY HAD DEVELOPED A LOUD, MOMENTARY "HONK" OR "GROAN." PROBLEM IS DESCRIBED AS FOLLOWS: WHEN MANEUVERING IN PARKING LOTS OR OTHER CLOSE QUARTERS, IF THE STEERING WHEEL WAS TURNED TO THE RIGHT, A LOUD HONK OR GROAN COULD BE HEARD EMANATING FROM THE STEERING SYSTEM. AT THE SAME TIME, I COULD FEEL A NOTICEABLE DRAG ON THE STEERING COLUMN, SOMETIMES ACCOMPANIED BY A LOW FREQUENCY VIBRATION. THE DEALER INSPECTED THE STEERING SYSTEM AND INFORMED ME THAT THE POWER RACK AND PINION ASSEMBLY HAD A DEFECTIVE VALVE. THE DEALER REPLACE THE ENTIRE RACK AND PINION ASSEMBLY. THIS NEW ASSEMBLY IS NOW BEGINNING TO EXHIBIT THE SAME CHARACTERISTICS, AT APPROXIMATELY 54000 MILES. I SUSPECT THAT THIS ASSEMBLY HAS THE SAME PROBLEM AS THE ORIGINAL ASSY WHICH HAS BEEN REPLACED.

FUEL TANK: ROLLOVER VALVE LOCATED ON TOP OF PLASTIC FUEL TANK IS WELDED INTO FUEL TANK AT MANUFACTURE. FIRST TANK FAILED AT 6000 MILES ON VEHICLE, TANK CRACKED AROUND WELD AT ROLLOVER VALVE SITE. FUEL LEAKAGE AND VAPOR LEAKAGE ENSUED UNTIL TANK REPLACED BY DEALER (QUALITY CHRYSLER JEEP PLYMOUTH EAGLE, ALBUQUERQUE, NM IN AUG 1996). THE REPLACEMENT TANK DEVELOPED A LEAK AT THE SAME SITE, WELD OF ROLLOVER VALVE TO TANK BODY, IN DECEMBER 1998. BOTH TANKS FAILED IN SIMILAR MANNER, BOTH FAILURES CAUSE RAW FUEL AND VAPOR TO LEAK CONTINUOUSLY FROM TANK. PROBLEM WITH MULTI-FUNCTION SWITCH (TURN SIGNALS, HIGH/LOW BEAM, WIPER, WASHER SWITCH, STEERING COLUMN MOUNTED. WHEN DRIVING, THE FRONT AND REAR WINDSHIELD WIPERS WILL AUTOMATICALLY TURN ON BY THEMSELVES. FIRST MULTIFUNCTION SWITCH REPLACED BY QUALITY CHRYSLER PLYMOUTH JEEP EAGLE, ALBUQUERQUE NM, LATE 1996. DEALER REPLACED MULTIFUNCTION SWITCH. PROBLEM RECURRED IN NOVEMBER 1998. DEALER REPLACED MULTIFUNCTION SWITCH A SECOND TIME. FUEL TANK LEAK AT ROLLOVER VALVE SITE, AND MULTIFUNCTION SWITCH BOTH FAILED TWO TIMES IN SAME VEHICLE. IT IS APPARENT THAT THE TANK MANUFACTURING PROCESS IS DEFICIENT, AND THAT THERE IS A BASIC DESIGN FLAW IN THE MULTIFUNCTION SWITCH.

INTREGRATED CHILD SEAT; THE CHILD IS ABLE TO REMOVE THE CHEST CLIP AND GET OUT THE CAR SEAT. CONSUMER HAS YET TO CONTACT THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

A SINGLE CAM SHAFT LOBE OUT OF 14 LOBES EXCESSIVELY WORE OUT.

CONSUMER IS HAVIING A PROBLEM WITH SMELLING GAS FUMES IN THE CAR WHILE DRIVING, WHEN VEHICLE IS PARKED, AND UPON EXITING THE VEHICLE. DEALER HAS BEEN CONTACTED. *AK

CONDENSATION OF THE AIR CONDITIONER SYSTEM IS DRIPPING ONTO STEERING BELT, CAUSING THE BELT TO SLIP, RESULTING IN LOSS OF POWER STEERING. *AK

ELECTRIC DOOR LATCH FAILED.

REMOTE ALARM FAILED.

ELECTRICAL MALFUNCTION CAUSING VARIOUS COMPONENTS TO FAIL INTERMITTENTLY.

DRIVER WAS BACKING OUT OF GARAGE WHEN REAR BACK WINDOW BROKE INTO PIECES FOR NO REASON AT ALL. *AK *ML

SERVICE ENGINE LIGHT CAME ON. PERFORMED DRBIII DIAGNOSTIC PROCEDURES 13ISCP. FOUND #6 EXHAUST VALVE LEAKING, INSERTED OIL IN CYLINDER COMPRESSION ONLY INCREASED BY 10 PSI, RING SEAL GOOD, FRONT CYLINDER HEAD MUST BE REMOVED TO DETERMINE EXACT PROBLEM WITH VALVE. THE ABOVE WAS DONE BY HALL CHRYSLER-PLYMOUTH, 529 VIRGINIA BEACH BLVD., VIRGINIA BEACH, VA 23451 (757) 428-1243. VEHICLE WAS TAKEN TO GREENBRIER CHRYSLER-PLYMOUTH FOR REPAIR. IT HAS BEEN IN THE SHOP FOR TWO DAYS, NOVEMBER 9-10, 1998. EXPECTED COMPLETION ON NOVEMBER 11, 1998. IS THIS A COMMON PROBLEM? COULD THIS BE A DANGEROUS PROBLEM?

WHEN THE VAN WAS IN THE PARKING GEAR, WITH THE IGNITION RUNNING, 19 MONTH OLD CHILD CRAWLED INTO VAN AND WAS ABLE TO MOVE GEAR FROM PARK TO DRIVE, CAUSING VAN TO TAKE OFF, HITTING THE SIDE OF HOUSE AND ENTERING THE STREET. OWNER WILL BE CONTACTING THE DEALER. *AK *ML

REAR BRAKES NEED REPLACING AT LESS THAN 40,000 MILES & BEFORE FRONT BRAKES.

WHILE DRIVING DOWN THE FREEWAY, THE

AIR CONDITIONING SYSTEM MALFUNCTIONS CAUSING VEHICLE TO SHUT DOWN WHILE A/C IS ON.

TRANSMISSION FAILED/ ENGINE STALLS.

FUEL TANK FAILURE.

WHEN LOCKING LATCH & BUCKLE, DOES NOT HEAR CLICK. TONGUE OF BELT DOES NOT GO IN COMPLETELY. CAN PULL ON IT & WILL NOT RELEASE. WILL DRIVE DOWN THE ROAD & IT WILL POP OUT OF LATCH. NOT SECURED PROPERLY. *AK

NOISE EMANATING FROM THE REAR DRUMS DURING STOPPING AT TIMES, INSPECTED THE BRAKE SYSTEM. PADS/SHOES WERE WORN OUT PREMATURELY SPECIFICALLY THE REAR DRUM PAD WHICH WERE WORN TO THE RIVETS AT 35K. BECAUSE THE REAR BRAKES WORN FAST, THE FRONT ROTORS TOOK OVER THE MAJORITY OF BRAKING AND SUBSEQUENTLY WARPED THE ROTORS. SINCE REPLACEMENT, THE NOISE HAS NOT OCCURED AGAIN. ALSO WINDSHIELD WIPERS BEGAN OPERATING BY THEMSELVES WHEN DRIVING. THEY WOULD COME ON AND WIPE THE WINDSHIELD 1-3 TIMES WITHOUT EVER TOUCHING THE CONTROL SWITCH. CONTROL SWITCH REPLACED AND PROBLEM WENT AWAY, STARTED AGAIN SPORADICALLY.

WHILE TRAVELING AND WHEN APPLYING THE BRAKES THE CONSUMER WOULD HEAR A LOUD NOISE FROM THE BRAKES. THE DEALER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *AK

INTERMITTENTLY WHILE DRIVING THE VEHICLE STALLS WITHOUT ANY WARNING, WHICH ALMOST CAUSED ACCIDENT. CAUSE UNKNOWN. DEALER CANNOT DETERMINE PROBLEM. BEEN TO DEALER 5 TIMES. PLEASE PROVIDE DETAILS. DEALER DID NOT REPLACE PARTS. *AK

THREE POWER STEERING FAILURES OCCURED WHILE DRIVING THROUGH WATER.

WHILE DRIVING ON THE HIGHWAY OR ROAD LOST ALL POWER STEERING CONTROL. IN ORDER TO GET THE VEHICLE TO START, HAD TO PUT VEHICLE IN PARK. CONTACTED THE DEALER AND HE TOOK THE VEHICLE IN FOR SERVICE 3 TIME'S. THE DEALER REPLACED THE ELECTRICAL BRAIN IN THE VEHICLE. THE CONSUMER IS STILL HAVING PROBLEMS WITH THE VEHICLE. *AK

LEFT STEERING IS INTERMITTENTLY IN-OPERABLE, MAKING NOISE, CAR WAS BROUGHT TO TWO INDEPENDENT SHOPS, COULD NOT IDENTIFY THE PROBLEM. CAUSED A ONE-CAR ACCIDENT WHITE MAKING A LEFT TURN. CAR WAS DRIVABLE TO HOME. CALLED POLICE FROM HOME, BUT THEY DID NOT COME OUT TO MAKE A REPORT.

VEHICLE MAINT. IS PER SPEC. AND DRIVING IS NOT EXTREEM. EXCESSIVE AMOUNT OF METAL DEBRIS FOUND IN TRANSMISSION PAN. THIS TYPE OF WEAR INDICATES THAT THE VALVES ARE NOT OPENING AND THE BEARINGS ARE DISINTEGRATING. THIS IS USUALLY SEEN ABOVE 150000 MILES, BUT BELOW 50000 MILES INDICATES A MANUFACTURERS DEFECT PER THE REPAIR SHOP.

AIR CONDITIONER FAILED. QCAW

EMERGENCY BRAKE FAILURE.

WAS FUELING VEHICLE NOTICED HEAVY LEAKAGE AFTER FUELING FROM TANK. THE 1ST TIME TOOK TO DEALER & WAS TOLDIT WAS HEAD GASKET. MECHANIC REPLACED THE HEAD GASKET. THE LEAKING FUEL PROBLEM HAS REAPPEARED. *AK