2004 Pilgrim Open Road

Routine

Owners filed 2 complaints about this vehicle with federal regulators, most often about the suspension. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Suspension1
000
Equipment › Recreational Vehicle/Trailer1
000

2 safety recalls

Part 573 reports
Equipment › Recreational Vehicle/Trailer08V336000
Filed Jul 24, 200825,500 vehiclesPilgrim International Inc

Defect. PILGRIM IS RECALLING CERTAIN MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Risk. RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy. PILGRIM WILL BE WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST THE OWNER IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR PILGRIM AT 574-825-8686.

Equipment › Recreational Vehicle/Trailer07V201000
Filed May 9, 20071,000 vehiclesPilgrim International Inc

Defect. CERTAIN RECREATIONAL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.

Risk. RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.

Remedy. PILGRIM WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE THIS CAMPAIGN. STERICYCLE WILL ASSIST YOU IN LOCATING DEALERSHIPS OR SERVICE CENTERS AND WILL PROVIDE ASSISTANCE WITH SCHEDULING OF APPOINTMENTS. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR PILGRIM AT 1-574-825-8686.

What owners reported

Newest filings
Equipment › Recreational Vehicle/Trailer
Filed Aug 18, 2008MI

TL*THE CONTACT OWNS A 2004 PILGRIM INTERNATIONAL OPENROAD. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2852. THE CONTACT NOTICED AMMONIA LEAKING OUT OF HER CAMPER AND NOW HER REFRIGERATOR NO LONGER WORKS. DOMETIC STATED THAT THE FAILURE WAS NOT PART OF NHTSA CAMPAIGN ID NUMBERS 07V201000\08V336000 (EQUIPMENT:RECREATIONAL VEHICLE). SHE WOULD LIKE DOMETIC TO RECHARGE THE REFRIGERATOR BECAUSE THE FAILURE WAS DUE TO THE FAULTY PART. THE CONTACT NEVER RECEIVED A RECALL NOTICE. UPDATED 10/14/08 *BF THE CONSUMER STATED THE CAMPER WAS NOT COLD. THE CONSUMER NEVER RECEIVED A RECALL NOTICE. THE CONSUMER PAID TO HAVE THE UNIT REPLACED. UPDATED 10/16/08.*JB

Suspension
Filed Jan 15, 2008NC

PER DEXTER AXLE, THE WHEELS SHOULD BE 0 DEGREES FROM CENTER OR IT WILL CAUSE BEARING TO FAIL ,WHICH MINE DID. DEXTER WILL NOT WARRANTY THE AXLE, DUE TO PILGRIM INTERNATIONAL INSTALLING THE WRONG WHEELS ON THEIR CAMPERS. THIS COULD CAUSE A LOT OF ACCIDENTS. PILGRIM HAS SENT ME A CHECK FOR THIS TIME, BUT WHEN I ASKED WHAT THEY WERE GOING TO DO ABOUT THE WHEELS THEY SAID THEY WERE NOT SURE THAT WAS THE PROBLEM. IT MUST BE A PROBLEM OR THE AXLE MANUFACTURER WOULD WARRANTY THEIR AXLES. THERE IS PROBABLY ALOT OF THESE WHEEL AND AXLE COMBINATIONS OUT THERE ON THE ROAD AND ALOT OF THOSE PEOPLE DO NOT KNOW THERE IS A PROBLEM. LUCKY FOR ME I TOOK MINE TO TESH AND SONS TRAILER,SOMEONE THAT KNOWS ABOUT DEXTER NEVER LUBE AXLES. MOST PEOPLE ARE NOT GOING TO KNOW WHAT I JUST TOLD YOU. THEY DON'T KNOW THEY ARE IN DANGER. *TR

2 of 2 complaints, reproduced as filed.

Across model years

Worst on record: 2006
YearComplaintsRecallsFiresDeathsAssessment
20070100Routine
20066100Routine
20053100Routine
2004 — this page2200Routine
20032100Routine

Compare every Open Road year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 24, 2008. Source: NHTSA Office of Defects Investigation.