2000 Oldsmobile Alero

Above average

Owners filed 557 complaints about this vehicle with federal regulators, most often about the service brakes, hydraulic › foundation components › disc › rotor. It has been recalled 5 times.

When it fails
020k40k60k90k120k200k
65,000 milesMedian miles at failure

281 complaints record an odometer reading. Failures cluster around 60,00075,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor48
000
Exterior Lighting › Hazard Flashing Warning Lights › Switch48
000
Electrical System40
020
Engine and Engine Cooling29
000
Service Brakes, Hydraulic › Foundation Components › Disc22
010
Exterior Lighting › Turn Signal22
000
Visibility › Power Window Devices and Controls18
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip15
104
Exterior Lighting13
000
Engine and Engine Cooling › Engine › Gasoline13
000

5 safety recalls

Part 573 reports
Electrical System › Ignition14V400000
Filed Jul 3, 20145,877,718 vehiclesGeneral Motors Llc

Defect. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Risk. If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy. GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

Fuel System, Other › Storage › Tank Assembly › Pressure Relief Devices07E021000
Filed Mar 12, 2007742 vehiclesDelphi

Defect. CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Risk. FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

Remedy. DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.

Exterior Lighting › Hazard Flashing Warning Lights › Switch03V327000
Filed Aug 28, 2003670,740 vehiclesGeneral Motors Corp.

Defect. CERTAIN PASSENGER VEHICLES HAVE HAZARD WARNING SWITCHES THAT MAY EXPERIENCE SOLDER JOINT CRACKING CAUSED BY RAPID TEMPERATURE TRANSITIONS AND THE SOLDERING PROCESS. IF SOLDER JOINT CRACKING OCCURS AND RESULTS IN AN OPEN CIRCUIT, THE TURN SIGNALS/HAZARD LAMPS BECOME INTERMITTENT OR INOPERATIVE.

Risk. WHEN THE TURN SIGNALS ARE INOPERATIVE, THE DRIVER CANNOT USE THEM TO SIGNAL INTENT TO TURN THAT COULD RESULT IN A CRASH.

Remedy. DEALERS WILL REPLACE THE HAZARD WARNING SWITCH. OWNER NOTIFICATION BEGAN ON FEBRUARY 5, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438, PONTIAC AT 1-800-620-7668, OR OLDSMOBILE AT 1-800-630-6537.

Power Train › Manual Transmission00V372000
Filed Nov 13, 2000216 vehiclesGeneral Motors Corp.

Defect. VEHICLE DESCRIPTION: CERTAIN PASSENGER VEHICLES EQUIPPED WITH MANUAL TRANSAXLES (RPO M86) FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 114, "THEFT PROTECTION." WHEN A DRIVER ATTEMPTS TO SHIFT FROM 5TH GEAR TO REVERSE, A SHIFT INHIBITOR CAUSES THE TRANSMISSION TO BE MECHANICALLY IN 4TH GEAR EVEN THOUGH THE SHIFT LEVER INDICATES REVERSE GEAR.

Risk. IN THIS SITUATION, THE KEY CAN BE REMOVED FROM THE IGNITION WHILE THE TRANSMISSION IS IN A FORWARD GEAR, WHICH IS NOT PERMITTED BY THE STANDARD.

Remedy. DEALERS WILL DISABLE THE 5TH/REVERSE INHIBITOR BY REMOVING A RETAINING PIN AND REPLACE THE SHIFTER ASSEMBLY.

Structure › Body00V140000
Filed May 18, 2000487,400 vehiclesGeneral Motors Corp.

Defect. VEHICLE DESCRIPTION: THESE VEHICLES DO NOT COMPLY WITH THE OCCUPANT PROTECTION REQUIREMENTS OF FMVSS NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." THE CONSOLE COVER ON THESE VEHICLES DOES NOT STAY CLOSED WHEN A SPECIFIED VERTICAL LOAD IS APPLIED.

Risk. IN THE EVENT OF A CRASH, THE CONSOLE COVER COULD OPEN AND THE COVER OR ITEMS STORED UNDER IT COULD INJURE AN OCCUPANT.

Remedy. DEALERS WILL REPLACE THE CONSOLE LATCH MECHANISM.

What owners reported

Newest filings
Electrical System
Filed Dec 5, 20198 milesAZ

I OWN THIS CAR FOR 3 WEEKS ALREADY AND IT STARTS TURN IT OFF WHILE DRIVING I CHANGE SOME SENSOR ALREADY BUT I READ ABOUT THE IGNITION SWITCH, AND I THINK THAT'S THE PROBLEM WITH THE CAR, I DON'T HAVE ANY PHOTO BECAUSE EVERYTHING LOOKS OK FROM THE OUTSIDE OF THE SWITCH, BUT THE INSIDE IDK

Electronic Stability Control (esc)
Filed Apr 2, 2019158,000 milesNJ

DRIVING ON THE HIGHWAY, ALL OF THE WARNING LIGHTS CAME ON, THE FUEL GAUGE DROPPED TO EMPTY, THE RPM GAUGE DROPPED TO ZERO, THE THERMOSTAT NEEDLE RAPIDLY FLICKERED UP AND DOWN THEN THE CAR SHUT OFF. THE VEHICLE WON'T START, THE INSTRUMENT GAUGES MOVE BY THEMSELVES WITH NO KEY IN THE IGNITION AND NOW THE CAR HAS ZERO POWER. . THIS CAR HAS BEEN DOING THIS FOR THE PAST 3 MONTHS.

Electrical System › Ignition › Anti-theft › Control Module
Filed Jun 22, 2018163,000 milesCA

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE STALLED AND TOOK SEVERAL ATTEMPTS TO BE RESTARTED. IN ADDITION, THE ANTI-THEFT WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED BECAUSE THE VEHICLE WAS CONFISCATED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 163,000.

Electronic Stability Control (esc)
Filed Mar 22, 2018180,000 milesMI

THE CAR WILL TURN OVER BUT WONT START. IT'S NOT GETTING SPARK. RAN IT TO TEST CODES. CAME BACK AS TPS. CHANGED IT AND IT ALL WON'T START. WAS TOLD POSSIBLY A RECALL ON THE IGNITION.

Steering
Filed Aug 18, 2017144,000 milesNY

KEY GETS STUCK IN IGNITION NOW I CAN'T EVEN TURN THE CAR ON TO TAKE IT TO DEALERSHIP TO HAVE RECALL TAKEN CARE OF- BEEPING WILL NOT STOP WHEN KEY IS REMOVED AND CAR BATTERY DRAINED. KEY ALSO GETS HOT WHEN IN IGNITION

Air Bags
Filed Jul 4, 201715 milesCA

TAKATA RECALL, FOLLOWUP AND CONCERN. TODAY IS I WANT TO GREET EVERY ONE A HAPPY 4 OF JULY. CELEBRATING THAT WE WANT PEOPLE OF UNITED STATES ARE SAFE AND NO ONE GET INJURED DUE COMPANY AND MANUFACTURER BRANCH OF SERVICES NEGLECTING TO DO THE ORDER OF NHTSA RECALL AND SOME OWNERS COMPLAINED ABOUT THE VEHICLE PROBLEM THAT TREATHS TO THE SAFETINESS AND LIVES OF OTHERS. SINCE THAT DAY TILL NOW THE CAR WAS STILL AT PUTNAM GM BURLINGAME MY OTHER CONCERN BY NOT DOING MY COMPLAIN BECAUSE THEY SAID ITS NOT A PART OF RECALL BUT IT IS BELONG TO THE SAME EXPERIENCE EFFECT AND COMPLAIN THAT MUST GIVES ATTENTION ITS FATAL. IF EVER THIS VEHICLE GOES TO OTHER IF I DONATED OR TRADE IT AND THEIR NEVER CHECKED OR DIAGNOSE IT BECAUSE THEIR JUST FOCUS ON SPECIFIC ORDER SOME DEFECT CAUSED BY THE IGNITION SWITCH AND SUDDEN STOP OF ENGINE WHILE RUNNING COULD CAUSE PROBLEM AND SAFETY OF OTHERS. FIXING THIS CAR HELPS A LOT NOT ONLY ME SAFETY OF OTHERS AND HUNDREDS OF THOUSANDS LAWSUITS BY IGNORING IT. WE HONESTLY REPORTING THE UNUSUAL DEFECT EXHIBITS BY THE XARWERE NOT ABUSING TO FIX A DAMAGE CAUSE BY US BEFORE WE DID SOME ACTION THAT THEY THINK WE ONLY WANT TO FIX IGNITION PROBLEM, I AM TELLING THE TRUTH AGAIN FOR THE SAFETY OF OTHERS THE CAR HAS PROBLEM ITS STOP WHILE ON THE RUN, IT TURN AROUND WHEN I EXITING 280 FROM SKYLINE I THROWN OUT OFF THE ROAD CAUSE I CAN CONTROLLED IT ANOTHER THINK CAME ACROSS MY MIND WHY AIRBAG NOT DEPLOYED THAT TIME AND I'M JUST LUCKY THAT TIME SOME CAR ARE ALERT ACTUALLY

Air Bags
Filed Jun 30, 2017CA

TAKATA RECALL, SINCE THE CAR HAS A IGNITION PROBLEM AND IT IS AT THE PUTNAM GM BURLINGAME TILL NOW THEY DON'T DO ANY OF RECALL EVEN DIAGNOSE THE CAR AND THEY WANT ME TO REMOVE IT NOW OR I HAVE TO PAY TO FIX IT DIFFERENT FROM THE MANUFACTURE CUSTOMER SERVICE SAYS LAST TUESDAY WHEN I TOW THAT CAR TO THEIR PLACE AFTER I TELL TO THEM THE SITUATION THEY SAID THEY TAKING CARE OF IT, NOW THEY CHANGE. I FEEL LIKE BECAUSE I HAVE A OLDER CAR AND NO VALUE THEY DON'T THINK ABOUT THE SAFETY OF THE CAR AND THE DAMAGE COULD BE MADE TO OTHERS. I CAN'T. DRIVE THAT CAR NOT SAFE.I CAN'T WORK WITHOUT CAR PLEASE HELP . I'M NOT ASKING TO FIX THE PAINT OR WHEEL. JUST CHECK WHAT THEY HAVE TO FIX STOPPING OF ENGINE AND HARD TO START CAUSE BY IGNITION AND THE AIRBAG MUST WORK PROPERLY.

Exterior Lighting › Turn Signal
Filed Sep 16, 201633,000 milesKY

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. THE CONTACT STATED THAT THE LEFT AND RIGHT TURN SIGNALS FLICKERED VERY FAST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

Exterior Lighting › Turn Signal
Filed Aug 15, 201670,000 milesVA

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO MAKE A LEFT TURN, THE DRIVER SIDE TURN SIGNAL FAILED TO OPERATE AS INTENDED. WHEN THE CONTACT MANIPULATED THE TURN SIGNAL LEVER, THE TURN SIGNAL WOULD OPERATE NORMALLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V327000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Unknown or Other
Filed Jun 29, 2016159,000 milesOH

THIS IS ABOUT MY 2000 ALERO WHICH I GOT IN JUNE 04 2015 .!! WHY THERE WAS NEVER A RECALL ON THIS I WILL NEVER KNOW !!! BUT YOU CAR BE DRIVING DOWN A CITY STREET AND ALL AT ONCE THE CAR WILL STOP NO WARNING AT ALL , DO YOU KNOW HOW SCARED THAT MAKES ME !!!! WHAT IF I'M ON THE HIGHWAY AND I'M IN FRONT OF A 18 WHEELER AND IT DOES THIS " I'M DEAD " AND NO ONE HAS LOOKED INTO THIS ??? I'VE READ 100 COMPLAINTS ON LINE ABOUT THE SAME THING !!! AN THE THING IS DEALERS , REPAIR PLACES HAVE LOOKED AT IS AND NO ONE HAS AND ANSWER AND YOU COULD BE TURNING INTO A RESIDENT , BUSINESS OR A PARKING PLACE AND IT WILL JUST STOP !!!! IT STARTS BACK UP NO PROBLEM , TODAY I TOOK MY DAUGHTER UP TO THE STORE THIS CAR STOPPED 6 TIMES , 6 TIMES I'M VERY VERY SCARED OF THIS CAR BUT I'M RETIRED AND DON'T HAVE MONEY TO BUY A NEWER CAR I WISH I DID !!!!! THIS IS BEEN HAPPENING FOR OVER A YEAR !!!!!

Exterior Lighting
Filed May 21, 201660,000 milesWA

THE TURN SIGNALS WORK PART TIME, SOME TIMES THEY DO, AND OTHER TIMES THEY WON'T WORK AT ALL, I'VE CHECK FOR RECALLS ON THIS PROBLEM WITH THE BLINKERS BUT MY VIN NUMBER IS NOT LISTED ON THE RECALL LIST FOR 2000 OLD'S ALERO BUT OTHER ARE. ON THE STREET.

Electrical System
Filed Mar 10, 2016104,000 milesMN

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. WHILE DRIVING 40 MPH, THE DRIVER SIDE TURN SIGNAL FAILED WITHOUT WARNING. THE CONTACT ATTEMPTED TO ACTIVATE THE PASSENGER SIDE TURN SIGNAL AND HAZARD LIGHTS, BUT WAS UNSUCCESSFUL. THE FAILURE RECURRED OFTEN. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000. UPDATED 05/24/16*LJ

Unknown or Other
Filed Nov 12, 2015127,000 milesPA

WHILE DRIVING MY 2000 OLDSMOBILE ALERO WITH MY KIDS IN THE CAR THE STEERING LOCKED UP AND STARTED MAKING LOUND BANGING NOISES FROM THE UNDER CARRIAGE THEN I COULD NOT MAKE A LEFT TURN. I ALMOST GOT HIT HEAD ON AND HAD TO PULL OVER AND HAVE THE VEHICLE TOWED TO A SHOP. THE MECHANIC LOOKED AT THE RACK AND PINION AND REALIZED THAT THE SUB FRAME HAS RUSTED OUT. AND THE MECHANIC ASKED ME HOW DID YOU EVEN DRIVE THIS CAR. I TOLD HIM I HAD NO CLUE ON THE SEVERITY OF THE PROBLEM. THIS SUB FRAME IS SUB PAR AND SHOULD BE RECALLED. IN MY OPINION.

Air Bags
Filed Oct 13, 201558,100 milesCA

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. THE CONTACT NOTICED THAT THE COVER OF THE FRONTAL PASSENGER AIR BAG WAS LIFTED ON ONE OF THE CORNERS APPROXIMATELY A HALF OF AN INCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE COVER OF THE PASSENGER SIDE FRONTAL AIR BAG PROGRESSIVELY STARTED TO LIFT EVEN MORE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONTAL PASSENGER SIDE AIR BAG ASSEMBLY WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,100.

Electrical System
Filed Sep 29, 2015200,000 milesAL

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED INTERMITTENTLY. AFTER ONE ATTEMPT, THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION KEY NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

Exterior Lighting › Turn Signal
Filed Sep 11, 2015153,000 milesOH

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. WHILE DRIVING AT 35 MPH, BOTH TURN SIGNALS WERE ACTIVATED BUT FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 03V327000 (ELECTRICAL SYSTEM), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 153,000.

Electrical System
Filed Sep 2, 2015255,000 milesNY

KEY TURNING CAR ON IN IGNITION GETS JAMMED AND FINALLY TURNS AFTER SEVERAL ATTEMPTS BUT NOW CAR TRIES TO TURN OVER BUT WON'T START. ONLY HAVE ONE KEY. ALSO TURN SIGNAL SWITCH WORKS INTERMITTENTLY AND I HAVE TO TURN ON HAZARDS TO GET TO OPERATE . CENTER CONSOLE DOOR LOOSE. IGNITION KEY RECALL 14350, CENTER CONSOLE RECALL OOV140000, EXTERIOR LIGHTING RECALL 03043, HAZARD /TURN SIGNAL RECALL ?

Electrical System
Filed Jul 30, 2015190,000 milesIL

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE IGNITION KEY FAILED TO SHUT OFF THE VEHICLE ON TWO OCCASIONS. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WITHIN THIRTY DAYS OF THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000. MA 10/21/15

Air BagsCrash1 injured
Filed Jul 23, 2015CT

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. WHILE DRIVING AT 15 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. THE CONTACT SUSTAINED NECK AND RIGHT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed May 29, 2015PA

TL* THE CONTACT OWNS A 2000 OLDSMOBILE ALERO. THE CONTACT STATED THAT THE SECURITY WARNING LIGHT FLASHED SEVERAL TIMES AND, ON SOME OCCASIONS, REMAINED ILLUMINATED. THE CONTACT MENTIONED THERE WAS DIFFICULTY GETTING THE KEY TO TURN OVER TO START THE VEHICLE MONTHS BEFORE RECEIVING THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). IN ADDITION, THE VEHICLE STALLED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. MA 08/05/15 THE CONSUMER STATED THE VEHICLE BECAME MORE DANGEROUS AFTER THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WOULD SHUTS OFF WHILE DRIVING. UPDATED 9/24/15 *JS

20 of 557 complaints, reproduced as filed.

Across model years

Worst on record: 2000
YearComplaintsRecallsFiresDeathsAssessment
2004109220Routine
2003184311Fatalities reported
2002279280Above average
2001364551Fatalities reported
2000 — this page557580Above average
19994624112Fatalities reported
19982000Routine

Compare every Alero year →

Reading this record

Complaint volume is well above typical for a single model year.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 3, 2014. Source: NHTSA Office of Defects Investigation.