Page 3 of 6 · complaints 101–150 of 253

1994 Mercury Villager complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1994 record →

Fuel System, Gasoline › Fuel Injection System › Fuel Rail
Filed Jan 6, 2001TX

VAN HAD A STRONG FUEL ODOR NEAR THE ENGINE COMPARTMENT. THIS ODOR FILLED THE PASSENGER COMPARTMENT WHEN THE HEATER WAS TURNED ON. UPON INSPECTION OF THE ENGINE IT TURNS OUT THERE WAS A LEAK IN ONE OF THE FITTINGS ON A FUEL HOSE LEADING TO ONE OF MY (TWO) FUEL RAILS. THE LEAK WAS ENOUGH TO SATURATE THE HOSE AND SURROUNDING AREA WHEN STARTING THE VAN. I WAS ABLE TO GET RID OF MOST OF THE LEAK BY TIGHTENING THE SCREW ON THE FITTING. THIS FUEL LEAK IS DIFFERENT FROM THE FUEL TANK VENT HOSE LEAK WHICH I HAVE ALSO EXPERIENCED AND PREVIOUSLY REPORTED TO NHTSA. THANK YOU.

Fuel System, Gasoline › Delivery
Filed Jan 3, 2001WI

ON FIRST OCCASSION ON DEC. 1999 ON A SUB ZERO DAY THERE WAS A RAW GAS SMELL IN CAR. WAS TAKEN NEXT DAY TO DEALER BUT AS TEMPERATURE WAS WARMER DIDN'T SHOW UP. THEY CHECKED IT OVER AND TIGHTENED ALL CLAMPS. IT DIDN'T DO IT AGAIN UNTIL IT GOT DOWN TO SUB ZERO TEMPERATURES. EACH TIME TAKEN TO DEALER IT WAS NOT NOTICEABLE. I WAS INFORMED BY THEM THEY HAD OTHER COMPLAINTS SIMILIAR BUT WERE UNABLE TO LOCATE PROBLEM BUT WERE IN CONTACT WITH THE. *AK

Structure › Body › Door
Filed Dec 28, 2000TN

ELECTRICAL:NUMEROUS PROBLEMS WITH DOOR LOCKS ACTIVATION/WINDSHIELD SPRAYER FRONT AND REAR INOPERATIVE/INTERIOR LIGHTING CONTROLS FOR VENTILATION INOP., RADIO&CD PLAYER OPERATION INTERMITTENT AT ALL TIMES AND REPLACED RADIO BUT STILL HAD PROBLEMS GETTING POWER TO THE UNIT ON A REGULAR BASIS; HYDRAULIC BRAKES: FRONT BRAKE CALIPERS NOT FUNCTIONING FULLY/REAR BRAKES MAKE GRINDING NOISES. EXHAUST SYSTEM: CHECK ENGINE LIGHT AT DIFFERENT INTERVALS DUE TO BROKEN HOSE BETWEEN EGR VALVE ASSEMBLY AND INTAKE MANIFOLD/O2 SENSOR REPLACED DUE TO TROUBLE CODES.

Engine and Engine Cooling › Engine
Filed Dec 21, 2000OH

CRANKSHAFT SHEARED IN HALF . A TSB HAS BEEN ISSUED ON VEHICLE.*AK

Latches/Locks/Linkages › Doors › LatchCrash
Filed Dec 1, 2000IL

AFTER BEING INVOLVED IN AN ACCIDENT, AND REPAIRS DONE BY AN INDEPENDENT BODY SHOP, MANUAL SLIDING DOOR WOULD INTERMITTENTLY OPEN WHEN RUNING OVER A BUMP OR A POTHOLE. DEALER WAS NOT NOTIFIED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Nov 14, 2000MD

FUEL TANK VENT HOSE DETERIORATED RESULTING IN SERIOUS FUEL LEAK WHEN FUEL TANK WAS FULL OR NEARLY FULL. *AK

Tires › Tread/Belt
Filed Oct 17, 2000OR

GENERAL TIRE P205/75R15 EXPERIENCED TREAD SEPARATION, CAUSING DAMAGE TO THE REAR AND LEFT SIDE PANELS AND GAS OPENING LID, 2 OTHER TIRES THAT WERE REPLACED HAD IDENTICAL DAMAGE AS THE ONE THAT EXPERIENCED THE BLOWOUT. *SLC

Engine and Engine Cooling › Engine
Filed Oct 15, 2000OH

PULLEY SIDE OF CRANKSHAFT BROKE OFF. STOPING ALL POWER EQUIPMENT. NEARLY KILLING ALL OCCUPANTS. OCCURED AFTER PULLING AWAY FROM STOP SIGN INTO TRAFFIC

Engine and Engine Cooling › Engine › Gasoline
Filed Oct 11, 2000NC

ENGINE SHUT DOWN ON 11/21/00 WHILE TRAVELING ON INTERSTATE AT 65MPH. AUTO TOWED TO MERCURY DEALERSHIP. WE WERE TOLD WE WOULD HAVE TO REPLACE THE ENGINE AT OUR OWN EXPENSE ($4000). ONCE ENGINE WAS REPLACED, WE STARTED HAVING OTHER PROBLEMS. WE STARTED TO NOTICE THE SMELL OF GASOLINE AROUND THE VEHICLE. THE SMELL WAS ESPECIALLY BAD ON THE INSIDE WHEN WE TURNED THE HEAT ON. THE DEALERSHIP THOUGHT THEY FIXED THE PROBLEM BY TIGHTENING THE FUEL LINE CLAMPS, BUT THE ODOR RETURNED. THE GAS SMELL IS STILL PRESENT. THE NEW ENGINE WAS SLOW TO ACCELERATE. THE DEALERSHIP DID A "FIX" ON THIS BY ADJUSTING THE THROTTLE LINKAGE. THE VEHICLE STILL DOES NOT ACCELERATE AS IT DID ORIGINALLY.

Tires
Filed Oct 10, 2000SC

I HEARD A DIFFERENT NOISE AS I WAS DRIVING MY MINI VAN. I HAD THE TIRES CHECK TO SEE IF THERE WAS A KNOT OR SOMETHING WRONG WITH THE TIRES AT GERALDS. THEY SAID THE TIRE WAS FINE. I CONTINUED TO HEAR THE NOISE,BUT NOTHING WAS WRONG. I WAS IN ROUTE TO GEORGETOWN SC ON HWY 17STH. I WAS TRAVELING APROX. 80 MPH. I HEARD THE NOISE GETTING LOUDER. I TURNED THE VOLUME DOWN ON MY RADIO BECAUSE I THOUGHT IT WAS THE CAR BESIDE ME. IT WAS NOT. I DECREASED MY SPEED AND I NOTICED THAT IT WAS MY VAN. I PULLED OVER TO SEE THAT IT WAS MY TIRE. IT CAME APART. NO WIRES OR STEEL WAS SHOWING. THE TIRE WAS STILL INFLATED BUT IT WAS SEPERATING. I CONTINUE TO DRIVE ON IT BECAUSE I WAS ON MY WAY TO A FURNERAL. I DIDN'T THINK ABOUT INFORMING ANYONE BECAUSE I DIDN'T REALIZE I HAD THESE TIRES UNTIL SOMEONE REMINDED ME ABOUT WHAT HAPPENED TO MY TIRE IN JULY. I CAN'T SEE THE DOT # AT THIS TIME, BUT I WILL GET THE INFORMATION AND FORWARD THIS DATA TO YOU. THE OTHER 3 TIRES ARE FIRESTONE EXCEPT THE ONE THAT WAS EXCHANGED OUT.( DOT NUMBER: )

Exterior Lighting › Brake Lights
Filed Oct 2, 2000TX

LEFT REAR BRAKE LIGHT DOES NOT WORK, TOOK TO MECHANIC, AND HE SAID THAT IT WAS NOT A PROBLEM WITH LIGHT BULB, BUT ITWAS THE SOCKETT, CONSUMER HAS THE SAME PROBLEM AS RECALL 96V253 003, BUT HIS CAR WAS NOT INCLUDED.*AK

Power Train
Filed Sep 25, 2000IL

OWNER HAS BEEN WITHOUT A SPEEDOMETER FOR ALMOST A MONTH. SPEED SENSOR WAS TOTALLY UNAVAILABLE. OWNER WAS TOLD BY DEALERSHIP THAT THERE WERE 324 SPEED SENSORS ON BACK ORDER, AND THE PART WAS NOT AVAILABLE IN THE UNITED STATES. *AK

Engine and Engine Cooling › Engine
Filed Sep 15, 2000IL

WHEN DRIVING ON BELTWAY AT 60-65 MPH AND WITHOUT PRIOR WARNING OR INDICATION VEHICLE CUT OFF, CAUSING LOSS OF ALL POWER DUE TO CRANKSHAFT BREAKING WHICH CAUSED DAMAGE TO ENGINE. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK

Engine and Engine Cooling › Engine
Filed Sep 10, 2000MI

CRANKSHAFT BROKE DURING HWY DRIVING. FORD SERVICE DOCUMENTATION INDICATES IT IS A KNOWN DESIGN DEFECT: "ENGINEERING DETERMINED THE CAUSE WAS THE INITIAL TENSILE FORCE SET ON THE ENGINE ACCESSORY BELTS DURING ASSEMBLY." COST TO REPAIR WAS $4000.

Engine and Engine Cooling › Engine
Filed Sep 8, 2000MI

CRANKSHAFT BROKE AT FRONT OF ENGINE. FORD OASIS REPORT, SSM 04925, ACKNOWLEDGES PROBLEM AND STATES IT'S DUE TO INITIAL OVER TENSION OF ENGINE ACCESSORY BELTS AT ASSEMBLY.

Tires
Filed Sep 7, 2000TX

WE'VE HAD THREE MAJOR BLOWOUTS WITH FIRESTONE TIRES. DURING THE FIRST ONE, WE WERE GOING ONLY ABOUT 45 MPH AND THEY REPLACED IT UNDER ROAD HAZARD WARRANTY. THE SECOND INCIDENT OCCURRED ON THE HIGHWAY AT ABOUT 75MPH AND MY HUSBAND SPUN OUT OF CONTROL ONTO THE GRASS MEDIAN. THE TIRE LITERALLY EXPLODED AND WE HAD TO TAKE THE PIECES BACK TO FIRESTONE. WE ENDED UP WITH A DENTED AND SCRATCHED RIM. WHEN WE COMPLAINED, FIRESTONE BASICALLY TOLD ME TO FIX IT UNDER ROAD HAZARD BECAUSE THEY SAID 99% OF THEIR PRODUCT DEFECT COMPLAINTS CAME BACK NEGATIVE AND THEN I'D BE OUT THE PRICE OF THE TIRE. IF THEY DECIDED THERE WAS NO DEFECT, THEY WOULD NOT REIMBURSE ME FOR THE NEW TIRE WHEREAS IF I HAD THEM REPLACE THE TIRE, I WOULDN'T HAVE TO PAY ANYTHING. THE LAST BLOWOUT OCCURRED IN MISSOURI ON OUR VACATION. WE WERE OUT OF STATE AND GOING ABOUT 70MPH AND THE TREAD COMPLETELY COME OFF. WE HAD IT REPLACED AT A WALMART, SO NOW WE HAVE 3 FIRESTONE TIRES AND ONE GOODYEAR TIRE. WE HAVE 5 CARS AND OUR OTHER 4 CARS DO NOT HAVE FIRESTONE TIRES AND WE'VE NEVER HAD A SINGLE PROBLEM WITH ANY OF THEM AT ALL.( DOT NUMBER: TIRE SIZE: 21570R15 )

Exterior Lighting › Headlights
Filed Sep 7, 2000IL

REAR LAMP SOCKET DOES NOT ILLUMINATE BECAUSE METAL CAN IN LAMP SOCKET MOVES OR SEPARATES FROM THE PLASTIC SOCKET HOUSING. MFR STATES THAT THIS VEHICLE IS NOT PART OF NHTSA CAMPAIGN ID 96V253003. NHTSA CAMPAIGN STATES THAT THIS CAMPAIGN INCLUDES VEHICLES MFG STARTING IN APR 1994. ACTUAL VEHILCLE MFR DATE WAS APR 6, 1994. DEALER CONFIRMED THAT ACTUAL FAILURE MODE MATCHED RECALL DESCRIPTION; REPAIR HAS BEEN PERFORMED AT OWNER EXPENSE. THIS VEHICLE SHOULD BE INCLUDED IN RECALL BASED ON FAILURE MODE AND MFR DATE.

Fuel System, Gasoline › Storage › Tank Assembly
Filed Sep 4, 2000TN

FUEL LEAKING FROM FILLING METAL TUBE OR RUBBER HOSE THAT GOES INTO GAS TANK.

Equipment › Appliance › Air Conditioner
Filed Aug 27, 2000IL

PROBLEM #1. A/C STOPPED WORKING. DEALER DIAGNOSED PROBLEM TO LEAKING TUBING TO REAR A/C UNIT; REPLACED 05/23/00. PROBLEM #2. SMELLING ODOR LIKE FROM ELECTRICAL CIRCUIT SHORT/OVERHEATING WIRES IN DASHBOARD 08/26/00. REAR A/C UNIT STOPPED WORKING.

Seat Belts › Front › Retractor
Filed Jul 11, 2000IL

DRIVER SEAT BELT HAS A LOCK IN A FORWARD POSITION AND LEAVING OCCUPANT WITHOUT ANY RESTRAINT. ALSO, FUEL LINE UNDER FUEL INTAKE MANIFOLD LEAKS FUEL OVER ENGINE. UNABLE TO REPLACE IT UNLESS THE ENGINE HEAD IS REMOVE FIRST. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER MANUFACTURER'S RECALL. FEEL FREE TO PROVIDE FURTHER DETAILS. *AK

Seat Belts › Front › Anchorage
Filed Jul 11, 2000NC

FRONT PASSENGER SEATBELT FAILED, SEAT ON THIRD ROW SEATBELT WOULD NOT CONNECT, FIXED IT WITH NEEDLE-NOSE PLIERS, WHILE TRASFERING THE CAR SEAT TO ANOTHER SEAT, OWNER PULLED THE STRAP AND HEARD THE CLICK, BUT THE BELT DID NOT RETRACT, LEAVEING THE SEATBELT WITH A LOT OF SLACK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Jul 7, 2000OH

BOLT THAT HOLDS EXHAUST MANIFOLD HAS SHEARED OFF DUE TO TO STRESS WHICH IS CAUSING A LOUD NOISE. VEHICLE MIGHT NOT PASS STATE INSPECTION. PLEASE PROVIDE FURTHER INFORMATION.*AK

Exterior Lighting › Tail Lights
Filed Jun 21, 2000MD

REAR LAMP SOCKET WAS ON RECALL, THE PART WAS REPLACED AND REPAIRED, BUT WITH THE SAME DEFECTIVE PART. HOWEVER, PROBLEM HAS OCCURRED AGAIN. FORD KNEW OF PROBLEM, BUT WOULD NOT TAKE RESPONSIBILITY. *AK

Power Train › Automatic Transmission
Filed Jun 13, 2000GA

WHILE DRIVING VAN JUST CUTS OFF/STALLS. PROBLEM HAS BEEN REPORTED TO DEALERSHIP. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

Seat Belts › Front › Anchorage
Filed Jun 8, 2000WI

SEAT BELT SYSTEM DID NOT FUNCTION PROPERLY. IT TIGHTENED, AND COULD CUT THROUGH, WHICH WON'T PROTECT THE DRIVER IN EVENT OF A CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK

Air Bags
Filed May 17, 2000MI

AIR BAG SENSOR LIGHT CONTINUALLY BLINKED. VEHICLE WAS TAKEN TO DEALER WHO INFORMED CONSUMER THAT AIR BAG MAIN MODULE NEEDED TO BE REPLACED AT CONSUMER'S COST, ESTIMATED BETWEEN $700 - $900. *AK

Fuel System, Gasoline › Delivery
Filed May 6, 2000OK

WE SMELL GASOLINE FUMES OCCASIONALLY BUT COULDN'T FIGURE OUT WHAT WAS CAUSING IT. I READ IN THE NEWSPAPER WHERE AN OWNER OF A VEHICLE LIKE MINE, WAS EXPERIENCING THE SAME PROBLEM. HE FOUND OUT THAT THE SMELL WAS CAUSED BY GASOLINE LEAKING ONTO THE ENGINE AT MULTIPLE POINTS WHERE THE NEOPRENE FUEL LINES CONNECT TO THE FUEL INJECTION RAILS. *AK

Engine and Engine Cooling › Exhaust System
Filed Apr 26, 2000NC

THE EXHAUST MANIFOLD HAS A BOLT THAT HAS SHEARED OFF. THIS TO ME SEEMS AS THOUGH IT IS A DEFECT IN WORKMANSHIP AND A SAFETY HAZARD. I WAS UNAWARE OF THE PROBLEM UNTIL A MECHANIC NOTICED THE BOLT BROKE AND BROUGHT IT TO MY ATTENTION. THE EXHAUST SYSTEM IS THE ORIGINAL. THIS PROBLEM COULD CAUSE EXHUAST TO COME INTO PASSENGER COMPARTMENT AT ANY GIVEN TIME. THE DEALERSHIP LISTS NO RECALL ON THIS AND SAY THEY CANNOT GIVE ME AN ESTIMATE BECAUSE THEY DON'T KNOW HOW LONG IT WILL TAKE TO GET THE BROKE OFF BOLT OUT OF THE ENGINE BLOCK. I HAVE TALKED WITH OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM. IT IS THE SAME ENGINE THAT IS IN THE NISSAN QUEST. I THINK CAR MANUFACTORS' SHOULD BE ACCOUNTABLE FOR THERE MISTAKES. I HAVE BEEN TOLD THE COST COULD BE FROM 500 TO 1600 DOLLARS TO REPAIR THIS PROBLEM WHICH IS CLEARLY POOR WORKMANSHIP IN THE AREA OF THIS VEHICLE. PLEASE INVESTIAGTE THIS MATTER. *AK

Vehicle Speed Control
Filed Apr 25, 2000LA

WHEN BRAKES ARE APPLIED PEDAL RELEASES SUDDENLY AND UNEXPECTEDLY, CAUSING VEHICLE TO SURGE FORWARD. DEALER WILL INSPECT VEHICLE. *AK

Vehicle Speed Control
Filed Apr 4, 2000MI

THROTTLE PLATE ASSEMBLY STICKS, CAUSING CONSUMER TO HIT THROTTLE HARD IN ORDER TO RELEASE IT, WHICH CAN MAKE VEHICLE JUMP OR FREEZE UP. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Mar 27, 2000CA

WHILE DRIVING AT ANY SPEED APPLIED BRAKES, AND HEARD GRINDING NOISE COMING FROM BRAKES, AND VEHICLE WON'T STOP. ALSO, PEDAL WILL GO ALL THE WAY TO FLOOR, AND BRAKES WILL PULSATE. *AK

Seat Belts › Front › AnchorageCrash1 injured
Filed Mar 9, 2000IL

VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, DRIVER'S RESTRAINT BROKE, RESULTING IN MINOR INJURIES. VEHICLE WAS TOTALED. *AK

Engine and Engine Cooling › Engine
Filed Mar 6, 2000MI

CRANKSHAFT BROKE AT FRONT OF ENGINE, CAUSING LOSS OF POWER. DEALER NOTIFIED ,AND INFORMED CONSUMER THAT VEHICLE WOULD ONLY BE REPAIRED AT CONSUMER'S COST. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Mar 6, 2000CA

THE CAR INTERIOR SMELLED STRONGLY OF FUEL AFTER FILL UP. GAS SPILLED TO THE FLOOR, CREATING A FIRE HAZARD. THE DOORS LOCKS LATCH UNASSISTED AFTER THE CAR HAS BEEN OPENED. THERE ARE MULTIPLE REPORTS OF SAME OCCURRENCES FROM OTHER OWNERS.

Fuel System, Gasoline › Fuel Injection System
Filed Jan 29, 2000OH

THERE IS A VERY STRONG GAS SMELL IN THE MINI VAN, WHICH SEEMS TO BE TEMPERATURE SENSITIVE - I.E. WHEN IT IS VERY COLD, THE PROBLEM OCCURS, THEN GOES AWAY WHEN THE OUTSIDE TEMPERATURE WARMS UP. THE SMELL OF GAS IS SO STRONG THAT THE HEAT CANNOT BE TURNED ON IN THE VAN, WHICH MAKES THE VAN UNDRIVABLE IN THE VERY COLD WEATHER. I HAVE HAD THE VAN IN TO THE DEALER, WHO HAS TOLD ME THAT I NEED TO REPLACE THE FUEL INJECTOR SEALS. *AK

Engine and Engine Cooling › Cooling System › Radiator Assembly
Filed Jan 24, 2000PA

THIS VEHICLE HAS A RADIATOR LEAK DUE TO THE RADIATOR COMING A LOOSE AT THE MANUFACTURED SEAMS. DEALER HAS BEEN CONTACTED. *AK

Engine and Engine Cooling › Engine
Filed Jan 18, 2000MD

ENGINE STOPPED RUNNING WHILE BACKING OUT OF PARKING SPACE DUE TO CRANKSHAFT FAILURE. *MJS

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Jan 15, 2000TX

FUEL TANK VENT HOSE HOSE WAS LEAKING, ODOR ESPECIALLY STRONG AFTER FILL-UP. VERY UPSET THAT MY FORD EXTENDED WARRANTY DIDN'T COVER IT, EVEN THOUGH IT COVERS "FUEL LINES AND FUEL TANK." TOOK TO DEALER; COST $210 TO REPAIR. POWER WINDOW CONTROL: CONTROL FOR DRIVER'S SIDE WINDOW QUIT WORKING. TOOK TO DEALER; COVERED UNDER MY FORD EXTENDED WARRANTY. DRIVER'S SIDE WINDOW OPERATION: WINDOW BINDS WHEN GOING UP; GOES UP MUCH SLOWER THAN PASSENGER SIDE WINDOW. TOOK TO DEALER; COST $187 TO FIX INCLUDING $82 FOR WEATHERSTRIPPING! EGR SYSTEM: CHECK ENGINE LIGHT CAME ON; DIAGNOSTICS INDICATED IT WAS EXHAUST GAS RECIRCULATION SYSTEM. AUTO MECHANIC CONFIRMED AND ISOLATED IT TO EGR SOLENOID SENSOR. HAVEN'T FIXED IT YET DUE TO HIGH COST ESTIMATES FROM DEALER. BROKEN CRANKSHAFT: CRANKSHAFT BROKE AT 20535 MILES WHILE DRIVING IN ENTERING TRAFFIC LANE AT 5 MPH. DEALER FIXED UNDER WARRANTY. NOTE: ALL OF THESE ITEMS HAVE SEVERAL TECHNICAL SERVICE BULLETINS ASSOCIATED WITH THEM. ALSO THERE IS CURRENTLY A NHTSA DEFECT INVESTIGATION (PE9977 OPENED 28 DEC 99) ASSOCIATED WITH THE FULE TANK VENT HOSE LEAKAGE. I WOULD APPRECIATE ANY FURTHER INFORMATION NHTSA CAN PROVIDE ME ABOUT THIS INVESTIGATION.

Engine and Engine Cooling › Engine › GasolineFire
Filed Dec 28, 1999PA

WHILE DRIVING ON HIGHWAY & EXITING OFF THE HIGHWAY, PULLED INTO A PARKING LOT, SHUT OFF THE VEHICLE TO GO INTO THE BUILDING FOR A DOCTOR'S APPT, AND WAS NOTIIFIED THAT ALL OF A SUDDEN VEHICLE CAUGHT ON FIRE. CONTACTED THE DEALER AND MANUFACTURER. *AK

Fuel System, Gasoline › Delivery
Filed Dec 2, 1999VA

SMELL OF GAS INITIALLY AROUND VEHICLE. DISCOVERED LEAK WHEN FILLED UP TANK WITH GAS. THIS WAS REPAIRED. LATER STARTED NOTICING SMELL OF GAS CONTINUING INSIDE VEHICLE. WOULD GET HEADACHES WHEN A/C WAS ON. THOUGHT IT WAS FROM MOLD. NOW WITH WINTER AND USING HEAT, SMELL REALLY BAD AND STRONG. AT FIRST THOUGHT MAYBE SMELL COMING FROM CAR IN FRONT.

Visibility › Defroster/Defogger/Hvac System
Filed Nov 14, 1999TN

STRONG GAS ODOR INSIDE OF VEHICLE FOR THE FIRST 10 TO 15 MINUTES OF USING THE HEATER. *AK

Exterior Lighting › Back Up Lights
Filed Nov 10, 1999NC

WHEN THE BRAKES ARE APPLIED , IF THE HEADLIGHTS ARE ON, VEHICLE WILL LOSE THE BRAKE AND TAILLIGHTS. A RECALL HAS BEEN ISSUED ON THE VEHICLE, HOWEVER THIS VEHICLE WAS NOT INCLUDED. THE DEALER HAS INSPECTED THE VEHICLE AND THE MANUFACTURER HAS BEEN NOTIFIED. *AK

Power Train › Automatic Transmission
Filed Nov 10, 1999MI

THE GEAR UNEXPECTEDLY SHIFTED ON THE RED LIGHT ON THE INTERSECTION WHAT CAUSED THE VAN TO "JUMP" FORWARD WHAT ALMOST CAUSE AN ACCIDENT. DID IT AGAIN SOMETIME LATER DURING "MICHIGAN U TURN" MANEUVER

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Nov 9, 1999OH

FUEL FILLER FILTER VALVE HOSE CRACKED, CAUSING A FUEL LEAK, WHICH IF THERE WAS A SOURCE OF IGNITION A FIRE MAY HAVE STARTED. DEALER WILL REPLACE THE FUEL FILLER FILTER VALVE HOSE. PLEASE PROVIDE FURTHER INFORMATION. *AK

Exterior Lighting › Brake Lights
Filed Nov 5, 1999NC

BRAKELIGHTS WORK INTERMITTENTLY RIGHT/ LEFT SOMETIMES BOTH. IF HEADLAMPS ARE ON AND APPLY BRAKES....LOSE ALL REAR TAIL/BRAKE LAMPS EXCEPT FOR OVERHEAD 3D BRAKE LAMP MOUNTED ON TOP OF MINIVAN REAR DOOR

Engine and Engine Cooling › Exhaust System
Filed Oct 29, 1999CA

FIVE BOLTS SHEARED CAUSING EXHAUST GASKETS TO BLOW OUT AND EXHAUST TO LEAK INTO ENGINE COMPARTMENT. DEALER HINTED THAT DESIGN FLAW THE CAUSE AND THEY HAVE DONE MANY REPAIRS. DEALER STATED THAT FORD IS AWARE OF THE PROBLEM BUT IS NOT COVERING REPAIRS AFTER 50,000 MILES OR 5 YEARS.

Exterior Lighting › Headlights
Filed Sep 29, 1999FL

THE HEADLIGHT LENSE COVERS ARE YELLOW CAUSING THE LAMPS TO BE YELLOW WITH MIN. BRIGHTNESS. THE DEALER ACKNOWLEDGE THE PROBLEM AS BEING COMMON. HE SOLD ONE OF HIS MERCURYS BECAUSE THE LAMP COVERS YELLOWED. HE KNEW OF SOMEONE CRASHING BECAUSE OF THE DIM LIGHTS. COST TO REPLACE THE HEADLAMP COVERS IS $698.00 BECAUSE THE FRONT BUMPER MUST BE REMOVED. MY TURNING LAMP ON THE FRONT BLINKER IS BRIGHTER THAN THE HEADLAMPS. GO TO A LARGE PARKING LOT AT A LOCAL MALL AND LOOK AT THE VILLAGERS AND QUEST THAT ARE 3-4 YEARS OLD AND YOU CAN SEE THE YELLOW LAMPS. THANK YOU FOR LOOKING INTO THIS AND SHEDDING SOME LIGHT ON GETTING IT FIXED.

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 28, 1999NY

CAR LOST ALL POWER WHILE DOING 65MPH. NEAREST MERCURY DEALER IN ABERDEEN, MARYLAND ADVISED THAT THE CRANKSHAFT BROKE.

Power Train › Automatic Transmission
Filed Sep 28, 1999OH

ON 8/24/99, PARKED VEHICLE. WENT TO START, WOULD NOT BACK UP, ONLY FORWARD GEAR. TOOK IT TO MULLINAX ON 8/30. APPROX. 9/9, MULLINAX SAID IT WAS TRANSMISSION. WOULD COST US APPROX. $3,000. THEY REBUILT 1 TRANY; DID NOT WORK. REBUILT IT AGAIN. STILL DID NOT WORK. FINALLY GAVE ME A RENTAL CAR ON 9/20. NOW THEY'RE WAITING FOR A REBUILT TRANS FROM A FORD SUPPLIER. I COMPLAINED TO DETROIT. IT HAS BEEN 5 WEEKS.

Exterior Lighting › Tail Lights
Filed Sep 27, 1999AZ

THERE IS A CURRENT RECALL CAMPAIGN #96V253003 DATE: 08/17/98 FOR THIS VEHICLE, WHICH DESCRIBES THE PROBLEM EXACTLY, BUT FORD SAYS MY SPECIFIC VEHICLE IS NOT COVERED.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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