Page 5 of 10 · complaints 201–250 of 464

2000 Mercury Sable complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Suspension › Rear › Springs › Coil Springs
Filed Oct 6, 200438,000 milesNY

CONSUMER HEARD A NOISE COMING FROM THE LEFT REAR WHEEL. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY ONLY IDENTIFIED THE FRONT COIL SPRING AS BEING A POSSIBLE PROBLEM WHICH WAS CURRENTLYBEING RECALLED. THE VEHICLE HAD 38,000 MILES WHEN THE DEFECT OCCURRED.*AK THE ROTORS AND WHEEL BEARING WERE REPLACED. *JB

Suspension › Front › Springs › Coil Springs
Filed Oct 1, 2004NY

CONSUMER FEELS THAT 2000 MERCURY SABLE HAD A DEFECTIVE PART.*MR THE CONSUMER DID NOT SPECIFY WHAT PART(S) WAS DEFECTIVE. *NM THE LEFT FRONT SPRING HAD BROKEN. THIS CAUSED THE FRONT TIRE TO BE CUT COMPLETELY AROUND THE RIM. *SC *JB

Suspension › Front › Springs › Coil Springs
Filed Sep 28, 2004ME

WHILE DRIVING 8 MPH TURNING A CORNER, THE LEFT FRONT COIL SPRING FAILED AND PUNCTURED THE TIRE. THIS OCCURRED ONE WEEK PRIOR TO THE CONSUMER RECEIVING THE RECALL LETTER FOR THE COIL SPRING FROM THE MANUFACTURER. NHTSA RECALL CAMPAIGN 04V332000. THE DEALER HAS NOT RECEIVED AUTHORIZATION FROM LINCOLN/MERCURY MANUFACTURE TO REPLACE THE RIM AND TIRE. *JB *SC

Suspension › Front › Springs › Coil Springs
Filed Sep 28, 200468,357 milesNY

MANUFACTURER ISSUED A RECALL NOTICE REGARDING THE REPLACEMENT OF THE FRONT COIL SPRINGS. IT WAS ALSO STIPULATED THAT BOTH COIL SPRINGS WOULD BE REPAIRED. HOWEVER, THE LEFT COIL SPRING WAS REPAIRED IN DECEMBER. THIS OCCURRED BEFORE THE ISSUING OF THE RECALL. CURRENTLY,THE RIGHT SIDE NEEDED TO BE REPAIRED, AND THE DEALER WILL NOT REPLACE THIS SIDE UNLESS IT FRACTURED. *AK *SC *JB

Engine and Engine Cooling › Engine
Filed Sep 16, 2004IL

ON RAINING DAYS, WHILE DRIVING THE AT ANY SPEED, THE SERPENTINE BELT WOULD FALL OFF AND THE VEHICLE STALLED. THE VEHICLE HAS BEEN TOWED TO THE DEALERSHIP ON MANY OCCASIONS, AND THEY COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *JB

Exterior Lighting › Headlights › Switch
Filed Sep 14, 2004NJ

THE SWITCH TO TURN THE HEADLIGHTS ON AND OFF BROKE OFF IN THE CONSUMER'S HAND. *NM THE STATED THERE WAS A RECALL ON THE SWITCH, HOWEVER SHE WAS TOLD HER VEHICLE WAS NOT INCLUDED BECAUSE THE PART WAS MADE IN A DIFFERENT PLACE. *JB

Suspension › Front › Springs › Coil Springs
Filed Sep 13, 2004IA

CONSUMER RECEIVED, NHTSA RECALL 04V332000 REGARDING COIL SPRING. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. FLOOR MANAGER INDICATED TO THE CONSUMER NOT TO CALL UNTIL DECEMBER WHEN THEY EXPECT THE PARTS TO ARRIVE. *AK THE MANUFACTURER WILL ONLY REPLACED THE FAULTY COIL SPRINGS IF THEY BREAK. FOR NOW THEY PLAN TO INSTALL PROTECTIVE SHIELDS AROUND THE SPRINGS TO KEEP ROAD SALTS OFF THEM AND TO PREVENT THEM FROM PUNCTURING A TIRE IF IT BREAKS. *NM

Suspension › Front › Springs › Coil Springs
Filed Sep 13, 2004NJ

CONSUMER NOT SATISFIED WITH COIL SPRING RECALL. *NM *JB

Unknown or Other
Filed Sep 13, 2004IN

A VEHICLE COMPONENT WAS RECALLED BUT THE VEHICLE COULD NOT BE REPAIRED FOR A FEW MONTHS. THE CONSUMER IS NOT SATISFIED. *NM THE CONSUMER DID NOT STATE WHAT THE RECALL WAS. *JB

Engine and Engine Cooling
Filed Sep 2, 2004MD

WHILE DRIVING VEHICLE STALLED. CONSUMER WAS UNABLE TO RESTART VEHICLE, AND HAD IT TOWED TO THE DEALER. MECHANIC ADVISED CONSUMER THAT THE VEHICLE WAS PLACED ON DIAGNOSTIC MACHINE, NO CODES WERE REPORTED. ALSO, MECHANIC INFORMED CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Aug 27, 200413,000 milesNJ

INTAKE MANIFOLD EXPERIENCED AN EXPLOSION AND BLEW UP. CONSUMER WAS PULLING UP TO THE DRIVEWAY WHEN THIS OCCURRED. *AK

Suspension › Front › Springs › Coil Springs
Filed Aug 27, 2004IA

THE MANUFACTURER REFUSES TO REPLACE THE RECALLED COIL SPRINGS UNLESS THEY BREAK. *NM *SC *JB

Vehicle Speed ControlCrash1 injured
Filed Aug 23, 200465,000 milesPA

I WAS TURNING INTO A DRIVEWAY,ALMOST STOPPED,CAR ACCELERATED EVEN THOUGH I WAS STOMPING DOWN ON THE BRAKE.I ENDED UP IN A GARAGE DOOR,CAUSING DAMAGE TO MY CAR,THEIR CAR AND GARAGE DOOR. I TOOK CAR TO DEALER,NOTHING WRONG.FORD REFUSES TO ACKNOWLEDGE ANY PROBLEM.*AK

Suspension › Front › Springs › Coil Springs
Filed Aug 19, 200453,214 milesNJ

REQUEST FOR REIMBURSEMENT FOR SERVICE ON COIL SPRING.*MR THE CONSUMER'S VEHICLE SHOOK WHEN BRAKING. THE DEALER REPLACED THE REAR COIL SPRING ALONG WITH THE FRONT PADS AND ROTORS. THE CONSUMER LATER REVIEWED AN ARTICLE THAT APPEARED IN THE LOCAL PAPER WHICH OUTLINED RECALLS ON 1999, 2000 AND 2001 FORD TAURUS AND SABLE SEDANS FRONT COIL SPRING RECALL. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS ALREADY MADE TO HIS VEHICLE PRIOR TO THIS RECALL. *NM

Suspension › Front › Springs › Coil Springs
Filed Aug 16, 200470,000 milesNY

THE CONSUMER RECEIVED A RECALL LETTER ON THE COIL SPRING. THE DEALER WOULD NOT REPLACE THE OTHER COIL SPRINGS PER THE MANUFACTURE UNTIL THEY FAILED. *JB

Suspension › Rear › Springs › Coil Springs
Filed Aug 16, 2004159,888 milesMA

THE REAR COIL SPRINGS ON THE VEHICLE BROKE. IT WAS DISCOVERED WHEN THE VEHICLE WAS BEING SERVICED. NO RECALL ON THE REAR. *JB

Suspension
Filed Aug 16, 200414,917 milesNY

PROBLEMS WITH TIRE EQUIPMENT DEFLATING.*MR WHILE ATTEMPTING TO BACK OUT OF A GARAGE THE VEHICLE WOULD NOT MOVE. THE CONSUMER THEN HEARD A TREMENDOUS NOISE FOLLOWED BY HISSING. THE CONSUMER EXITED THE VEHICLE AND NOTICED THAT HE DRIVER'S SIDE FRONT TIRE WAS DEFLATED. IT WAS LATER DETERMINED THAT THE STRUT AND SPRING HAD SNAPPED PUNCTURING THE TIRE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY TO BE REPAIRED. THE CONSUMER REQUESTED REIMBURSEMENT BUT WAS TOLD THAT SINCE THE VEHICLE WAS NOT TOWED TO A FORD DEALER THE PARTS COULD NOT BE GUARANTEED. *NM

Suspension › Front › Springs › Coil Springs
Filed Aug 14, 2004PA

I RECEIVED A NOTICE OF RECALL ON MY 2000 MERCURY SABLE. THE RECALL IS FOR THE FRONT COIL SPRINGS WHICH COULD POTENTIALLY FRACTURE AND PUNCTURE A TIRE RESULTING IN A CRASH WITHOUT WARNING. THIS IS RECALL NUMBER 04S17. I RECEIVED THE RECALL NOTICE ON 8/9/04. THE CORRECTION FOR THIS DEFECT IS TO INSTALL PROTECTIVE SHIELDS ON THE VEHICLE TO PROTECT THE TIRES. THE EFFECTIVE DATE OF THE RECALL IS DECEMBER 2004. FORD/MERCURY INDICATES THAT THEY ARE UNABLE TO CORRECT THIS DEFECT UNTIL DECEMBER 2004. IN THE MEANTIME, OWNERS DRIVING THESE VEHICLES ARE RISK IF A COIL SPRING(S)SHOULD FRACTURE AND PUNCTURE ONE OF THE TIRES WHILE DRIVING AT HIGHWAY SPEED. THIS COULD RESULT IN A POTENTIALLY FATAL CRASH. WHY IS FORD/MERCURY PUTTING IT'S CUSTOMERS AT RISK? THE NHTSA LOGO SAYS "PEOPLE SAVING PEOPLE". WHY IS THE NHTSA PERMITTING FORD/MERCURY TO DELAY CORRECTING THIS DEFECT FOR FOUR MONTHS AND PUTTING SO MANY LIVES AT RISK? THE SAME TYPE OF DEFECT OCCURRED IN 92-93 MERCURYS AND IN MY 1992 FORD TAURUS.*AK MR. GRUB CALLED THE VEHICLE SAFETY HOTLINE DEC-13-2004, STATING THE THE DEALERSHIP IS UNABLE TO IDENTIFY WHEN PARTS WILL BE AVAILABLE. THE MANUFACTURER IS APOLOGETIC, BUT STILL UNABLE TO ADDRESS THE DEALER HAVING NO PARTS AS STATED ON THE LETTER FOR DECEMBER 2004. HE RECEIVED THE RECALL LETTER IN AUGUST 2004.

Suspension › Front › Springs › Coil Springs
Filed Aug 13, 2004IL

CONSUMER FEELS THAT THE FRONT COIL SPRING RECALL 04V332000 RECALL REPAIRS WERE NOT SUFFICIENT ENOUGH TO CORRECT THE DEFECT. THE FAILURE COULD STILL OCCUR AND RESULT IN A CRASH.*AK

Suspension › Rear › Springs › Coil Springs
Filed Aug 13, 200450,000 milesNJ

REAR PASSENGER SIDE COIL SPRING BROKE WHILE DRIVING AND PUNCTURED THE REAR PASSENGER SIDE TIRE. THIS OCCURRED DUE TO THE SAME DEFECT AS DESCRIBED IN THE FRONT COIL SPRING RECALL 04V332000. THE REAR COIL SPRING AND TIRE WERE REPLACED.*AK

Suspension › Front › Springs › Coil Springs
Filed Aug 12, 2004ME

FRONT LEFT COIL SPRING FAILED WHICH RUPTURED THE TIRE AND DAMAGED THE RIM. *MR A WEEK LATER THE CONSUMER RECEIVED A RECALL LETTER. *SC RECAL #04V332000 *JB

Suspension › Rear › Springs › Coil Springs
Filed Aug 11, 2004OH

WHILE DRIVING AT 35 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR TIRE .VEHICLE WAS TOWED TO THE INDEPENDENT SHOP AND MECHANIC DETERMINED THEAT REAR COIL SPRING ON THE DRIVER'S SIDE BROKE AND PUNCTURED THE TIRE. *AK

Suspension › Front › Springs › Coil Springs
Filed Aug 3, 2004110,000 milesIL

WHILE TURNING INTO THE DRIVEWAY DRIVER'S SIDE OF THE VEHICLE DROPPED. AFTER TOWING THE VEHICLE TO A MECHANIC CONSUMER DISCOVERED THAT THE LEFT SIDE COIL SPRINGS BROKE.*AK

Suspension › Front › Springs › Coil Springs
Filed Jul 27, 2004ME

WHILE DRIVING AT 40 MPH THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. AFTER DRIVING A HALF MILE THE CONSUMER HEARD THE NOISE, AND SMELLED BURNING RUBBER. THE CONSUMER DROVE THE VEHICLE TO THE DEALERSHIP, AND THE MECHANIC DETERMINED THAT THE LEFT COIL SPRING ON THE DRIVER'S SIDE BROKE. *AK (11/23/05) *SC

Exterior Lighting › Tail Lights › Switch
Filed Jul 19, 2004NY

RECALL NOTICE REGARDING 2000 MERCURY SABLE STOP LAMP SWITCH AND WIRING.*MR THE CONSUMER RECEIVED THE RECALL APRIL 2004. THE CONSUMER'S PROBLEM IS THAT BECAUSE OF HIS WORK SCHEDULE THE DEALER IS ALREADY CLOSED BY THE TIME HE ARRIVES IN THE AREA. THEREFORE THE CONSUMER HAS BEEN UNABLE TO SCHEDULE THE SERVICE. *NM

Electrical System
Filed Jul 11, 2004TX

ON THURSDAY, 7/8, I MADE AN APPOINTMENT TO BRING OUR 2000 MERCURY SABLE TO TOMBALL FORD IN TOMBALL, TEXAS ON THE FOLLOWING SATURDAY MORNING TO HAVE THE RECALL WORK DONE (THEY ONLY RETURNED PART OF THE RECALL LETTER, BUT IT WAS REGARDING A STOP LAMP SWITCH). TO MAKE SURE THE DEALERSHIP HAD PLENTY OF TIME TO COMPLETE THE WORK, WE DROPPED OUR CAR OFF FRIDAY NIGHT, FILLING OUT THE APPROPRIATE PAPERWORK, LEAVING THE KEYS AND ALL INFORMATION REQUIRED IN THEIR DROP BOX. WE CALLED SATURDAY MORNING AND WAS TOLD THEY HAD "FORGOTTEN" TO CHECK THE DROP BOX UNTIL 11:00 SO THE WORK WOULDN'T BE COMPLETED UNTIL 2:00 THAT AFTERNOON. THE RECALL NOTICE SAID IT WOULD ONLY TAKE ABOUT 1/2 DAY. AT 3:50 (10 MINUTES PRIOR TO THEIR CLOSING) WE CONTACTED RICK, WHO IDENTIFIED HIMSELF AS THE SERVICE MANAGER AT TOMBALL FORD. HE SAID THEY "JUST DIDN'T GET TO IT" AND IT WOULDN'T BE READY UNTIL SOMETIME MONDAY. MY HUSBAND EXPLAINED WE NEEDED BOTH OF OUR CARS ON MONDAY AND ASKED IF THEY WOULD SUPPLY US WITH A RENTAL CAR. IT WAS OBVIOUSLY TOMBALL FORD'S FAULT THAT WE WOULD NOT HAVE A CAR. RICK SAID NO, THAT THIS PARTICULAR RECALL DIDN'T CALL FOR A RENTAL CAR TO BE SUPPLIED BY THE DEALERSHIP. IT'S PEOPLE LIKE RICK WHO MAKE THIS WHOLE THING A PAIN IN THE BUTT. HE SHOULD HAVE BEEN MORE THAN HAPPY TO SUPPLY US WITH A FREE RENTAL CAR BECAUSE IT WAS TOTALLY THEIR FAULT THAT THE WORK DIDN'T GET DONE. I DON'T THINK WE WILL EVER BUY AN AMERICAN MADE CAR AGAIN. AT LEAST THE PEOPLE AT THE LOCAL TOYOTA DEALERSHIP ADMIT WH

Suspension › Front › Springs › Coil Springs
Filed Jul 6, 200447,600 milesNY

THE LEFT FRONT COIL SPRING BROKE, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED THE SUSPENSION DROPPED. *JB BOTH SPRINGS WERE REPLACED. *SC *JB

Wheels
Filed Jul 2, 2004MO

WHILE DRIVING 12-15 MPH LEFT FRONT WHEEL DISCONNECTED FROM THE VEHICLE. DEALER WAS NOT NOTIFIED. *AK

Suspension › Front › Springs › Coil Springs
Filed Jun 24, 200414,000 milesNY

WHILE BACKING OUT OF THE GARAGE, THE FRONT DRIVER SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER STATED THAT THE COIL SPRING HAD FAILED. *LA THE FRONT SPRING HAD BROKEN. BOTH FRONT COIL SPRINGS AND STRUT BEARINGS WERE REPLACED. *SC *JB

Vehicle Speed Control › Accelerator Pedal
Filed Jun 23, 200438,000 milesTX

WHILE STOPPING AT A STOP SIGN VEHICLE SUDDENLY ACCELERATED. CONSUMER FOOT WAS ON THE BRAKE PEDAL WHEN THE ACCELERATION OCCURRED. CONSUMER IMMEDIATELY PUT THE VEHICLE INTO NEUTRAL. THIS STOPPED THE ACCELERATION. THEN, CONSUMER REVERSED THE VEHICLE SLIGHTLY AND TILTED THE STEERING WHEEL TO THE RIGHT BEFORE PUTTING THE VEHICLE BACK INTO DRIVE AND ACCELERATING.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash2 injured
Filed Jun 23, 2004NM

WHILE DRIVING 35 MPH CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED, RESULTING IN A COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER AND PASSENGER SUSTAINED MAJOR INJURIES, AND WERE TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. HOWEVER, THE DEALER REFUSED TO INSPECT THE VEHICLE. *AK

Suspension › Front › Springs › Coil Springs
Filed Jun 22, 200450,700 milesNY

VEHICLE WAS PARKED IN THE DRIVEWAY CONSUMER HEARD A NOISE. UPON INSPECTION THE CONSUMER NOTICED THAT DRIVER'S SIDE FRONT COIL SPRING BROKE IN TWO. THE BROKEN COIL SPRING PENETRATED THE TIRE WHICH CAUSED IT TO GO FLAT. *AK *NM

Seat Belts › Front › Retractor
Filed Jun 22, 200459,000 milesMA

THE DRIVER'S SEAT BELT WOULD NOT FULLY RETRACT BACK, THEREFORE IT WAS LOOSE ON THE DRIVER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

Suspension › Front › Springs › Coil Springs
Filed Jun 12, 200455,531 milesVT

MY 2000 MERCURY SABLE LS PREMIUM BLEW OUT THE LEFT FRONT TIRE. AT THE MOMENT I PUT THE CAR IN REVERSE TO EXIT MY DRIVEWAY. MY HUSBAND PROCEEDED TO REMOVE THE FLAT TIRE AND INSTALL THE MINI-SPARE WHEN HE DISCOVERED THE SUSPENSION STRUT COIL SPRING HAD BROKEN AND PENETRATED THE TIRE SIDEWALL. I HAD THE CAR TOWED TO OUR MERCURY DEALER IN ESSEX, VERMONT WHERE NEW STRUTS/COIL SPRINGS WERE INSTALLED PLUS A NEW TIRE. THIS SPRING FAILURE COULD HAVE HAD FATAL CONSEQUENCES IF IT WOULD HAVE HAPPENED AT HIGHWAY SPEEDS. THE COIL SPRING WAS OBVIOUSLY DEFECTIVE DUE TO A MANUFACTURING/DESIGN FLAW. *AK

Suspension › Front › Springs › Coil Springs
Filed Jun 1, 200477,617 milesIL

I JUST PAID $700.00 TO REPLACE A BROKEN FRONT SPRING THAT PUNCTURED (EXPLODED) THE INSIDE SIDEWALL OF MY TIRE IN TWO PLACES...WHILE MY CAR WAS PARKED AT MY OFFICE.*AK I FEEL VERY FORTUNATE TO HAVE NOT BEEN DRIVING THE CAR AT THE TIME OF THE SPRING FAILURE. I CAN ONLY IMAGE THE POTENTIAL DAMAGE TO MY CAR, MYSELF AND OTHERS NEARBY IF THIS SPRING HAD FAILED WHEN THE CAR WAS BEING DRIVEN. I STRONGLY FEEL THIS SPRING FAILURE IS NOT A TYPICAL OWNER MAINTENANCE COST. IT IS CLEARLY A MANUFACTURER/PART FAILURE AND I REQUESTED THE COST OF THIS REPAIR TO BE PAID BY THE MANUFACTURER. ADDITIONALLY, I STRONGLY RECOMMENDED THE MANUFACTURER CONSIDER A RECALL OF THIS PART FOR THE SAFETY OF ITS CUSTOMERS. FORD MOTOR COMPANY RESPONDED ONLY THAT THE CAR IS OUT OF WARRANTY. THE REPRESENTATIVE FOR FORD STATED THIS PART FAILURE WAS A OWNER MAINTENANCE ISSUE NOT A SAFETY CONCERN. I STRONGLY DISAGREE. PLEASE RESPOND.

Suspension › Front › Springs › Coil Springs
Filed May 29, 200414,565 milesNY

MY CAR WAS SITTING IN THE GARAGE, AND WHEN I PUT IT IN REVERSE TO GO TO MY DRS, A LOUD BANG HAPPENED, LEFT FRONT SIDE OF CAR WENT DOWN, I THOUGHT IT WAS A FLAT TIRE, BUT UPON INSPECTION BY THE GARAGE, I WAS INFORMED THAT THE COIL SPRING HAD LET LOOSE AND FLEW THRU THE TIRE, FLATTENING IT!. THIS IS UNACCEPTABLE TO ME, AS MY CAR IS A 2000 MERCURY SABLE, IT HAS ONLY 14,565 MILES!!. ALSO , THE DEALERSHIP, SHERMAN FORD, WESTFIELD,NY, I WAS TREATED AS I WAS DIRT!, TO THE EXTENT, MY BILL WAS MADE OUT TO A PERSON WITH A "DIFFERENT" FIRST NAME!, AND THEY REFUSED TO CHANGE IT, BUT THEY SURE WERE FAST ENOUGH TO GRAB MY "CREDIT CARD"!!!. I THEN ASKED FORD, MERCURY DIVISION(1-800) NUMBER , IF THERE WAS ANY WAY TO RECOUP ANY OF MY MONEY, AS I AM A 83 YR. OLD SENIOR, ON SOCIAL SECURITY, AND THEY TOLD ME THEY WOULD CONTACT THE "SERVICE MANAGER, HE IN TURN WAS TO CONTACT THE "AREA REP, YESTERDAY, I WAS TOLD, POINT BLANK,"FORGET IT"!!! I HAVE OWNED FORDS & MERCURY'S ALL MY LIFE, MY 1ST CAR WAS A 1937 FORD CONVERTIBLE, BUT AFTER THIS TYPE OF TREATMENT, I NEVER AGAIN WILL BUY ANY OF FORDS OR MERCURY CARS!. *LA

Engine and Engine Cooling › EngineFire
Filed May 26, 200477,000 milesPA

WHEN THE KEY WAS TURNED IN THE IGNITION THERE WAS AN EXPLOSION. THE AIR INTAKE MANIFOLD ON TOP OF THE ENGINE EXPLODED INTO PIECES. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP INSPECTED THE VEHICLE, BUT COULDN'T INDICATE WHAT CAUSED THE EXPLOSION. THE MANIFOLD, SPARK PLUG AND 3 TYPES OF SPRINGS WERE REPLACED. *NM

Air Bags
Filed May 25, 2004MA

THE AIRBAG ON THE STEERING WHEEL WAS CRACKED, THE CONSUMER HAD NOTIFIED THE DEALERSHIP ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB

Suspension › Front › Springs › Coil Springs
Filed May 14, 200474,200 milesMI

THE CAR WAS SITTING IN THE DRIVEWAY. THE FRONT DRIVERSIDE COIL SPRING BROKE WITHOUT WARNING AND PUNCTURED THE TIRE CAUSING A BLOWOUT. THE CAR COULD NOT BE MOVED NOR COULD THE TIRE BE REMOVED SINCE IT WAS IMPAILED ON THE COIL SPRING. IF THIS HAD HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS, IT COULD HAVE CAUSED AS SERIOUS ACIDENT AND INJURIES.*AK

Seat Belts › Front › Retractor
Filed May 12, 2004WI

DRIVER'S SIDE SEAT BELT FAILED TO STAY LATCHED PROPERLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE SEAT BELT SYSTEM. *AK

Suspension › Front › Springs › Coil Springs
Filed May 6, 200447,000 milesNJ

WHILE DRIVING 30 MPH THE FRONT DRIVER SIDE COIL SPRING BROKE. AS A RESULT, FRONT END COLLAPSED. *AK

Unknown or Other
Filed Apr 29, 2004MD

THE CONSUMER WAS DISAPPOINTED WITH THE PURCHASE OF THE 2000 MERCURY SABLE WHICH EXPERIENCED MORE PROBLEMS THAN A NEW VEHICLE SHOULD. (NAR) *PH *CB *JB

Power Train › Automatic Transmission
Filed Apr 28, 200436,000 milesLA

IT WAS HARD FOR THE CONSUMER TO SHIFT THE VEHICLE OUT OF PARK TO THE DRIVE POSITION. CONSUMER HAD TO START THE VEHICLE IN NEUTRAL IN ORDER FOR THE VEHICLE TO START. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Exterior Lighting › Brake Lights
Filed Apr 22, 200429,000 milesKS

1 BRAKE LIGHTS FAIL NOT COVERED UNDER RECALL 1 YEAR AGO DUE TO LISTING WAS TAILLIGHT. BRAKE LIGHT SWITCH WILL NOT LET YOU SHIFT THE CAR. HAS TO BE CHECKED DAYLY.*AK 2 OIL LEAKS CAUSE SMOKE WILL COST OVER $300 DOLLARS TO FIX. 3. SERVICE FLASHES ARE NOT COVERED. 10 TO 15 MILES PER GALLON. CAUSES PINING NOSIE. 4. DEFROST WILL CAUSE WIRING AND A/C TO SMOKE. CAUSE KEYLESS REMOTE CAR SYSTEM TO STOP WORKING. 5. FOOT GETS CAUGHT IN BRAKE AND GAS PETAL. CHECKED UNDER RECALL BY A NEW TECH. CHECKED OK. 6.TRANSMISSION WILL CAUSE CAR TO JUMP BACK AND FORWARD WHEN IN PARK. FROM A FALTY VALVE BODY. 0.DEALER REPLACED ELECTRICAL UNDER WARNTEE

Air Bags › Frontal
Filed Apr 20, 200458,000 milesVA

WHILE DRIVING FRONT DRIVER AN PASSENGER AIR BAGS INADVERTENTLY DEPLOYED. THE CONSUMER MANAGED TO DRIVE TO THE DEALERSHIP. THE DEALERSHIP'S MECHANIC DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE HAD NO EXTERIOR DAMAGE. THE INSURANCE COMPANY DENIED THE CLAIM STATING THAT THE PROBLEM WAS A MECHANICAL DEFECT. *NM

Suspension › Rear › Springs › Coil Springs
Filed Apr 8, 200436,000 milesNY

REAR COIL SPRINGS BROKE WITHOUT WARNING. *AK

Suspension › Front › Springs › Coil Springs
Filed Mar 22, 200447,974 milesMA

FRONT LEFT SPRING SNAPPED ON CAR WHIL;E DRIVING. *AK

Exterior Lighting › Brake Lights › Switch
Filed Mar 17, 200425,300 milesTN

CONSUMER IS UNABLE TO TAKE VEHICLE OUT OF PARK WITH ENGINE RUNNING. THE VEHICLE HAD TO BE TURNED OFF TO BE TAKEN OUT OF PARK. VEHICLE IS THEN PUT INTO NEUTRAL AND STARTED. THE DEALERSHIP INDICATED THAT, "THIS IS A COMMON PROBLEM WITH THESE VEHICLE", AND PROVIDED A TEMPORARY REMEDY. *AK THE BRAKE SWITCH WAS COVERED IN GREASE AND CAUSED THE BRAKE LIGHTS NOT TO WORK. THE DEALER INDICATED THAT THE SWITCH WAS IN A BAD LOCATION AND THAT IT WOULD PROBABLY FAIL AGAIN. THE CONSUMER BELIEVES THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR AND THAT THEY SHOULD RECALL THE VEHICLE. *NM

Electrical System › Ignition
Filed Mar 16, 2004CA

WHILE DRIVING 55 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE, BUT VEHICLE WOULD NOT START. CONSUMER HAD VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

Suspension › Front › Springs › Coil Springs
Filed Mar 14, 200458,611 milesNY

WHILE DRIVING AT A SLOW RATE OF SPEED THE DRIVER SIDE COIL SPRING BROKE, CAUSING THE FRONT END OF THE CAR TO DROP ONTO THE ROAD SURFACE. THE SPRING RUBBED THE INSIDE OF THE LEFT FRONT TIRE. THE CAR NEEDED TO BE TOWED SINCE IT WAS UNDRIVABLE.*AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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